Cannot order internet, shows some kind of marker.

Do not know how to explain this, a friend wanted to move providers to TalkTalk(despite me telling him not to) TalkTalk showed it as a new line installation as it did not recognise his BT number but the advisor promised he would not be charged, anyway he has had issues and is leaving under a month after many complaints however there is some problem with getting a new provider, they recognise his number but show it as the TalkTalk order active since when the engineer came round he just changed the number.

TalkTalk are useless in getting this resolved so he is stuck with them.

I guess there is no way to contact openreach direct?

I guess there is no way to contact openreach direct?

The answer is pretty much no.

I'm guessing that there is still Talk Talk service on the line.
Is it possible to go straight to the top and ask Dido Harding their CEO directly ?

it is the responsibility of the acquiring (new) provider to sort it out.

Isn't that the new plan, which isn't active yet?

In the old scheme, there needs to be some cooperation from the losing provider to enable things to go ahead.For non-LLU, that includes the MAC, but having orders and tags straightened out is, I guess, a part that applies to all lines.

The gaining provider has meant to take lead in tag disputes from some years now.

The firm that stands to gain is meant to help the consumer, now if it is about getting a MAC they should obviously guide the consumer to ask for it.

Interesting. I had a tag on my line that prevented a Plusnet order 18 months ago, left over from having Demon some 6 years earlier. I certainly had to do the chasing for that one, though it never got as far as being considered a "dispute".

it is their responsibility, as they have account managers and the like to access which end users don't. Doesn't mean most are any good at it - you may quickly become a customer gain that's not worth the effort I suspect.

He spoke to them again today, from what we gather what has happened was instead of taking over the line openreach did something at exchange that means it just added a new line, and since sky doesnt see the talktalk line as compatable it wants to order a new line but cannot as 2 active lines are showing.

Where can he go with this? I assume maybe he can get sky on the old line since its already sky but I assume thats easier said than done

There is far too much of this sort of incompatibility and stubbornness within the Broadband industry. One that annoys me, is the fact that the BT system refuses to recognise you and your number if you do not pay line rental to them direct.

In reply to a post by professor973:

One that annoys me, is the fact that the BT system refuses to recognise you and your number if you do not pay line rental to them direct.

Not true! It will always recognise your # when you have WLR, i.e. pay your line rental to another provider for a BTw line. You are confusing that with paying your line rental to a Full LLU ISP, like TT & Sky.

No I am not confusing anything. I can assure you I know what I am talking about. Time and time again, BT systems have refused to recognise my phone number upon an enquiry. The usual answer is that my number is not a BT number, which results in the call being cut off, or a dead end web page. This even happens when you may be trying to enquire about a service, so they are cutting their own throat in that respect.
I can assure you my number starts with 01, but BT have never recognised it since I left them!
http://img854.imageshack.us/img854/7310/numberc.jpg

Edited by professor973 (Thu 06-Jun-13 21:25:34)

In reply to a post by professor973:

I can assure you my number starts with 01, but BT have never recognised it since I left them!
http://img854.imageshack.us/img854/7310/numberc.jpg

Just because a number begins with 01 doesn't mean it's a BT number.
Who is your telephone provider?
If it's a full MPF (e.g. Sky) rather than a BT-based WLR service, then BT will not have any knowledge of your number as it isn't provided by them.

In reply to a post by panda:

In reply to a post by professor973:

I can assure you my number starts with 01, but BT have never recognised it since I left them!
http://img854.imageshack.us/img854/7310/numberc.jpg

Just because a number begins with 01 doesn't mean it's a BT number.
Who is your telephone provider?
If it's a full MPF (e.g. Sky) rather than a BT-based WLR service, then BT will not have any knowledge of your number as it isn't provided by them.

I have never had anything other than a BT-based WLR service. There is ONLY TT LLU on my Market 1 exchange and I would not touch them with yours! I really don't know WHY forums always have to contradict. My line is with the Post Office again now that they do an anytime call package for barely anymore than BT line rental with no tie-in. I can assure you, if you do not pay line rental direct to BT, their system WILL NOT recognise your number, as per the image I posted earlier. Surely there must be others here in the same situation that can confirm that.

In reply to a post by professor973:

I can assure you my number starts with 01, but BT have never recognised it since I left them!
http://img854.imageshack.us/img854/7310/numberc.jpg

That webpage is a BT Retail page. Of course BT Retail don't recognise your # if you don't pay them line rental. 01 prefix doesn't prove anything.

Does BT Wholesale http://www.dslchecker.bt.com/adsl/adslchecker.welcome recognise your #?

So this speed tester doesn't recognise your number?

Not if he is on LLU (Partial). Can't remember; seems to hop around. Certainly on WLR.

Pretty sure he is mixing up BT Retail with BT Wholesale.

Edited by XRaySpeX (Thu 06-Jun-13 22:05:45)

In reply to a post by XRaySpeX:

In reply to a post by professor973:

I can assure you my number starts with 01, but BT have never recognised it since I left them!
http://img854.imageshack.us/img854/7310/numberc.jpg

That webpage is a BT Retail page. Of course BT Retail don't recognise your # if you don't pay them line rental. 01 prefix doesn't prove anything.

Does BT Wholesale http://www.dslchecker.bt.com/adsl/adslchecker.welcome recognise your #?

Which is EXACTLY what I was complaining about within the system in the first place. A few words back, you were telling me IT WOULD so long as I was not LLU. Now you are changing tack again. It seems to me, that you get some sort of pleasure from rubbishing every post I make.

Deeted. - One of the many strange TBB double posts I am seeing lately.

Edited by professor973 (Thu 06-Jun-13 22:17:10)

I am not talking about speed checkers, but the fact that BT refuse to recognise your WBT number on many pages and phone numbers, if you do not pay direct to them. That was my original point - How many suppliers actively play it awkward if you are not one of them, as the OP was highlighting problems between suppliers.

What is WBT?

You are looking at a service status page which bt retail might want to restrict to those who pay them.

Order checks and other databases seem happy with wlr numbers.

You mean BT Retail? Why didn't you say so? You know very well that most regulars here would take you to mean BT in general. Or if you don't, I find that truly amazing.

I bet if you go into the "sign up to Infinity" process BT (Retail) will recognise your number! Then just duck out!

In reply to a post by professor973:

Which is EXACTLY what I was complaining about within the system in the first place. A few words back, you were telling me IT WOULD so long as I was not LLU. Now you are changing tack again.

This thread is in the context of BB migration where an important factor is whether the phone line is WLR or not. It has nowt to do with BT Retail! It would seem obvious that if you do not pay your line rental to BT Retail then BT Retail's website will only offer you limited services.

I have not changed tack. I never mentioned you should not be on LLU but that you need to be on WLR for BT systems in general (BTW+OR) to recognise you.

In reply to a post by RobertoS:

You mean BT Retail? Why didn't you say so? You know very well that most regulars here would take you to mean BT in general. Or if you don't, I find that truly amazing.

I bet if you go into the "sign up to Infinity" process BT (Retail) will recognise your number! Then just duck out!

Well I would call it Wholesale BT if being sold on in bulk to my ISP, Retail if sold direct to me, but it's a mad world now where words no longer mean what they used to. If it comes to 'Know very well', most that have had the usual go at me tonight, 'know very well' that it would take a hell of an offer to tie me into BT for 18 months. That is no reflection on BT, I found them better than most apart from understanding their offshore accents, but applies to all silly long tie-ins in my book.

In reply to a post by MrSaffron:

What is WBT?

No idea - I'm stupid - Remember?

In reply to a post by XRaySpeX:

In reply to a post by professor973:

Which is EXACTLY what I was complaining about within the system in the first place. A few words back, you were telling me IT WOULD so long as I was not LLU. Now you are changing tack again.

This thread is in the context of BB migration where an important factor is whether the phone line is WLR or not. It has nowt to do with BT Retail! It would seem obvious that if you do not pay your line rental to BT Retail then BT Retail's website will only offer you limited services.

I have not changed tack. I never mentioned you should not be on LLU but that you need to be on WLR for BT systems in general (BTW+OR) to recognise you.

Sorry, but it's not how it read to me.
Not true! It will always recognise your # when you have WLR, i.e. pay your line rental to another provider for a BTw line. You are confusing that with paying your line rental to a Full LLU ISP, like TT & Sky.

The upshot of it all is that BT systems in general do recognise your #, but just BT Retail does not as you do not pay them anything to look after you.

I do, it simply goes via somebody else. just BT [censored] mindedness. It's a BT line which they originally allocated the number, and are happy to take rental for its upkeep, just so long as they can pretend you don't exist until you return - Enough to push you to TT.

This is fruitless!

A proportion of your line rental ends up at BT Wholesale not BT Retail. You are fully aware of the difference but are deliberately feigning ignorance.

It's how your elected government legislated it .

I am not remotely interested in anything BT, be it wholesale or retail. If that makes me ignorant in your shallow world of acronyms, then I pity you.

Your phone service and broadband are both provided by BT.

Mary, Mary, so contrary!

Then why bother seeking your Service Status at BT At Home?

that's a screen shot of a BT service status checker, you aren't on a BT service. Nothing to see here, move on.

In reply to a post by professor973:

I can assure you, if you do not pay line rental direct to BT, their system WILL NOT recognise your number, as per the image I posted earlier. Surely there must be others here in the same situation that can confirm that.

Correct, the line I rent from IDNet and the T-T full MPF LLU line are both not recognised by the BT service status tool as I am not a customer of theirs.

T-T have a status checker that works for the LLU, I haven't looked to see what IDNet offer their telephony customers in the way of online tools.

In reply to a post by XRaySpeX:

Mary, Mary, so contrary!

Then why bother seeking your Service Status at BT At Home?

Yes, exactly - As I am sure you are aware after following this usual drivel, that rather than seek my service status, which I can easily do elsewhere, I was simply trying to prove my BT line number would NOT be "accepted so long as not LLU", as previous posts seemed to read to me. Enough of this tripe, 'Mary' has a garden to tend!

In reply to a post by yarwell:

that's a screen shot of a BT service status checker, you aren't on a BT service. Nothing to see here, move on.

Yes I know. I was simply in light of the OP difficulties, just mentioning the obstacles that are put in the way of users of differing ISPs. But as usual, I only have to open my gob and all hell breaks loose!

In reply to a post by professor973:

But as usual, I only have to open my gob and all hell breaks loose!

Which could make observers wonder about cause and effect, and where the hell escapes from.

In reply to a post by professor973:

I have never had anything other than a BT-based WLR service. There is ONLY TT LLU on my Market 1 exchange and I would not touch them with yours! I really don't know WHY forums always have to contradict. My line is with the Post Office again now that they do an anytime call package for barely anymore than BT line rental with no tie-in.

Your voice line might be on Talktalk LLU, since that's who Post Office use to supply voice lines these days.

This forum needs a voting system. I'd spend an hour clicking on the "agree" button here.

In reply to a post by Oliver341:

Your voice line might be on Talktalk LLU, since that's who Post Office use to supply voice lines these days.

I don't think that's technically possible for someone on a BT Wholesale broadband service, which I'm fairly sure he is. It wouldn't show up on BT Wholesale either.

In reply to a post by Oliver341:

In reply to a post by professor973:

I have never had anything other than a BT-based WLR service. There is ONLY TT LLU on my Market 1 exchange and I would not touch them with yours! I really don't know WHY forums always have to contradict. My line is with the Post Office again now that they do an anytime call package for barely anymore than BT line rental with no tie-in.

Your voice line might be on Talktalk LLU, since that's who Post Office use to supply voice lines these days.

Then again it might not, as the changeover has not happened yet. At the rate things are going, it may never happen, as I have not been able to get a straight answer as yet from the Post Office. The day things look lite TT LLU, I will move in a hurry.

In reply to a post by RobertoS:

Your phone service and broadband are both provided by BT.

Yes, despite paying the Post Office and Freeola, which is why I said it's a pity BT could not cooperate more.

The reason it is cheaper than the others is that you are a buying a WHOLESALE product which does not have the nice and bad bits of the BT Retail service applied to it.

Postoffice buy a WLR from an arm of the BT Group you have no access to, and then package it up and sell it to you with a suitable label.

So functionality at the WLR level will work fine, but any validation on 'this number is one of our customers when its BT Retail' will not work.

With respect to broadband and migrations all WLR is created equal.

He know all this but is just acting dumb to stir the forum.

In reply to a post by XRaySpeX:

He know all this but is just acting dumb to stir the forum.

I wish you would STOP deciding what I know, don't know and why I am saying what I am, which does more to 'stir the forum' than anything. I am as entitled to have and express an opinion as the next. You are as entitled to disagree as the next, but if you cannot do that without rude personal attacks, you can be sure you will get one back from me. I am not going to sit idly by and be called 'Stupid' & a stirrer just because you don't agree with my view. If the end result is me getting banned from the pond, see if i care.

Why don't you take Virgin Cable or satellite then you wouldn't have anything BT around you, you won't even have to pay them indirectly if that is what is making you bitter?

In reply to a post by wigan:

Why don't you take Virgin Cable or satellite then you wouldn't have anything BT around you, you won't even have to pay them indirectly if that is what is making you bitter?

Everybody seems to know better than me regarding my situation. So I'll tell you what - YOU tell me why I don't take Virgin Cable.

Because there is no Virgin nearby?

In reply to a post by RobertoS:

Because there is no Virgin nearby?

Well done that man!