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Standard User Rereg
(member) Tue 31-Oct-06 14:57:37
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Preliminary Experience with IDNET


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Phoned Idnet sales earlier and a lady called 'Kate' answered.Is idnet on another planet to my current excuse for an ISP? She was so mild mannered and polite.She answered the questions I asked, willingly without the BS and said (in view of some of the tech stuff) she would get someone from their tech dept/support to ring me shortly.

Do you know what, they did! Some equally mild mannered and cool sounding fella called Tim rang me. I am usually a good judge of where people are coming from and this bloke was so polite and helpful and clearly from the planet 'we know what we're doing' I am convinced if this is the sort of treatment Idnet dish out then their the right choice for me.

Not what I'm used to with my current ISP after 6 years!

Now the battle to get my mac commences

So thankyou to her and him
rereg
Standard User deleted
(deleted) Tue 31-Oct-06 17:04:49
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Re: Preliminary Experience with IDNET


[re: Rereg] [link to this post]
 
I bet your current ISP doesn't have the top management (actual owners) reply the way they do here. Tim and Simon are the Big Cheeses and could not be more helpful or friendly. Wait till you hear from Miriam. Who cares about the Internet when you can talk to real, personable and knowledgable people like these.

Fanboy points +1.
Standard User deleted
(deleted) Tue 31-Oct-06 19:27:38
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Re: Preliminary Experience with IDNET


[re: Rereg] [link to this post]
 
Yep Phoned them soon as got my first email from Nilly, customer service is out fantastic Just like Nilly was many years ago :-)

Onboard Friday Before 6PM :-)

Hi IDNET


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Standard User deleted
(deleted) Wed 01-Nov-06 00:50:32
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Re: Preliminary Experience with IDNET


[re: deleted] [link to this post]
 
Having spoken to both Tim and Miriam, I know exactly what you mean. Tim was helpful, informative, prepared to discuss concerns, keen to expound on where he sees the service going. Miriam was a charmer, knowledgeable, quick to answer my questions and very willing to explore my quest to make the move a smooth one.

I just need Simon for a set.
Standard User deleted
(deleted) Wed 01-Nov-06 00:51:39
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Re: Preliminary Experience with IDNET


[re: deleted] [link to this post]
 
In reply to:

Onboard Friday Before 6PM :-)




Thursday in my case.
Standard User deleted
(deleted) Wed 01-Nov-06 09:23:42
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Re: Preliminary Experience with IDNET


[re: deleted] [link to this post]
 
Hope you don't go chatting-up our Miriam.
Standard User Rereg
(member) Wed 01-Nov-06 09:33:06
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Re: Preliminary Experience with IDNET


[re: deleted] [link to this post]
 
Was it Miriam or a 'Kate' (thought is was a Kate) I spoke to.Who ever it was could earn a fortune on a premium rate lol
rereg
Standard User deleted
(deleted) Wed 01-Nov-06 09:36:31
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Re: Preliminary Experience with IDNET


[re: deleted] [link to this post]
 
awww not fair
Standard User Rereg
(member) Wed 01-Nov-06 09:45:00
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Re: Preliminary Experience with IDNET


[re: deleted] [link to this post]
 
Gotta watch him he's beating us to it!!!
rereg
Standard User deleted
(deleted) Wed 01-Nov-06 11:10:11
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Re: Preliminary Experience with IDNET


[re: deleted] [link to this post]
 
I chat up everyone. I just like talking.
Standard User deleted
(deleted) Wed 01-Nov-06 11:13:00
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Re: Preliminary Experience with IDNET


[re: deleted] [link to this post]
 
Just fast on my feet and gave no options to Nildram to ask silly questions, so I got the MAC Monday, having made contact with IDNet already, and everything was in train within minutes of the email arriving.

But I'll keep you a place warm.
Standard User deleted
(deleted) Wed 01-Nov-06 11:13:56
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Re: Preliminary Experience with IDNET


[re: Rereg] [link to this post]
 
Careful, I might pull up the drawbridge!
Standard User cjtc
(committed) Thu 02-Nov-06 03:03:58
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Re: Preliminary Experience with IDNET


[re: deleted] [link to this post]
 
Gotcha

Migration request submitted Monday morning to Simon.
Migration completed at 02:23am this morning (Thursday), right on schedule.

... on the new Home SuperMAX package too

Now how's about that for service?!
Standard User deleted
(deleted) Thu 02-Nov-06 03:13:09
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Re: Preliminary Experience with IDNET


[re: cjtc] [link to this post]
 
How did you know when you had gone over?

It was easy last time as I went from fixed speed to Max, so the sync speed told me. This time, I've been told the only way to find out is to try the new login.
Standard User cjtc
(committed) Thu 02-Nov-06 03:47:48
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Re: Preliminary Experience with IDNET


[re: deleted] [link to this post]
 
I'd turned my router off last night. Woke up, turned on and the old Aquiss login wouldn't authenticate. Put the new, IDNet on in and hey presto! I'm an IDNet user again.

Chuffed
Standard User deleted
(deleted) Thu 02-Nov-06 07:53:03
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Re: Preliminary Experience with IDNET


[re: cjtc] [link to this post]
 
Well, either BT hasn't got around to me or I'm still waiting - time will tell I guess.
Standard User deleted
(deleted) Thu 02-Nov-06 16:27:10
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Re: Preliminary Experience with IDNET


[re: deleted] [link to this post]
 
Your Delay May still beat you :-)
Standard User deleted
(deleted) Thu 02-Nov-06 16:36:12
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Re: Preliminary Experience with IDNET


[re: deleted] [link to this post]
 
BT are now saying they may not get around to me before the 6pm deadline, but I'm not marked as a delay! I think they must need a new bike to send an engineer to the exchange...
Standard User LadFromWales85
(member) Thu 02-Nov-06 16:52:46
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Re: Preliminary Experience with IDNET


[re: deleted] [link to this post]
 
Have you tried disconnecting and trying the new login details?

The last few times I've moved ISP's, I've never been disconnected from my old ISP, but when I disconnected myself, I couldn't reconnect, as the realm had been changed. Just an idea for you, if you've not actually disconnected, and are waiting for it to kick you off for you

'signature' is not recognized as an
operable program or batch file.
Standard User deleted
(deleted) Thu 02-Nov-06 21:15:44
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Re: Preliminary Experience with IDNET


[re: LadFromWales85] [link to this post]
 
I have tried my originally assigned username/password, another one they gave me over the phone (by which I am connecting via dial-up right now) and tried going back to my original Nildram connection. I have sync and LCP, but can't sign in anywhere, including the BT test domain.

Not the best of days.
Standard User deleted
(deleted) Fri 03-Nov-06 19:16:39
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Re: Preliminary Experience with IDNET


[re: deleted] [link to this post]
 
Have you had Success yet on connecting to IDnet
I was connected Friday Morning checked :-)

Now a Happy IDnet user
Standard User billford
(legend) Fri 03-Nov-06 23:48:14
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Re: Preliminary Experience with IDNET


[re: deleted] [link to this post]
 
Rik is one of us now - here

Doesn't seem to have logged in tonight, probably down the boozer

~~~~~~~~~~~~
Bill

Some days you're the pigeon, some days you're the statue. Live with it.
Standard User deleted
(deleted) Fri 03-Nov-06 23:54:32
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Re: Preliminary Experience with IDNET


[re: billford] [link to this post]
 
Hope he is not down there saying why cant BT connect me GOD hope not poor lad :-)
Standard User Rereg
(member) Sat 04-Nov-06 08:29:30
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Re: Preliminary Experience with IDNET


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Now I'm hoping I don't get the BT botch as well.Is it contagious!!
rr
Standard User deleted
(deleted) Sat 04-Nov-06 09:17:29
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Re: Preliminary Experience with IDNET


[re: billford] [link to this post]
 
Would that I were, Bill, but alcohol makes me ill. No, there was a rugby match on last night, and two more today, then the All Blacks tomorrow. Rugby is the one thing, OK maybe one of the two things , guaranteed to tear me away from the keyboard.
Standard User deleted
(deleted) Sat 04-Nov-06 09:18:42
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Re: Preliminary Experience with IDNET


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Naah, I was busy saying "Thank you Miriam and Adam for kicking BT to fix the connection!"
Standard User deleted
(deleted) Sat 04-Nov-06 09:19:38
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Re: Preliminary Experience with IDNET


[re: Rereg] [link to this post]
 
Only if your name is Bean. I swear it affects all things technical!
Standard User cjtc
(committed) Sat 04-Nov-06 09:23:59
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Re: Preliminary Experience with IDNET


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I'll bet you get a few chuckles when you need to tell anyone your name as well
Standard User deleted
(deleted) Sat 04-Nov-06 09:34:24
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Re: Preliminary Experience with IDNET


[re: cjtc] [link to this post]
 
It does, though the effect is beginning to die away now. I usually say "Bean, as in Rowan Atkinson" when asked for my surname. I either get a blank or a chuckle in return, though sometimes I do get things addressed to Rowan Atkinson!

I was a school governor when the series was at its peak, the kids loved the name.

Of course, it's not a new phenomenon, when I was a kid there was a TV programme called Billy Bean, and I've been called most things from baked to runner. It's worse for my sister, though, she's a has-Bean since she married.
Standard User billford
(legend) Sat 04-Nov-06 10:51:23
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Re: Preliminary Experience with IDNET


[re: deleted] [link to this post]
 
In reply to:

Only if your name is Bean. I swear it affects all things technical!


Back in the 80s there was a bloke in our section who, good chap that he was, we always tried to keep out of our labs and workshops.

Electronic equipment was allergic to him... he only had to come within ten feet of a piece of complex (for the time) control gear and it would fall over with its legs in the air. Seldom failed

Ray was his fore-name.... can't remember his surname now, but it wasn't Bean!

~~~~~~~~~~~~
Bill

Some days you're the pigeon, some days you're the statue. Live with it.
Standard User deleted
(deleted) Sat 04-Nov-06 11:39:12
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Re: Preliminary Experience with IDNET


[re: billford] [link to this post]
 
Perhaps it was the Rays that did it back then, Bill?

I have, on a number of occasions, walked into my bank and had all the computer systems go down. I usually sneak out quietly before they notice. I definitely do affect the time-keeping of digital watches, but that's probably down to temperature as much as anything,

OTOH, I used to install and maintain networks for local dentists when the NHS had a big push to computerisation, 10 years or so ago. Usually, when I cast my gaze at the server or workstation, things would spring back into life without me touching anything. I think it's like training a dog, you just have to let computers know who's the pack leader. The number of times that something won't work for Sue, but works the moment I go to the machine suggests that these machines do have a sense of their place in the pecking order!
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