Sky Broadband

Hi people, I have started to get problems with my broadband connection with Sky. I'm experiencing intermitent connection drop outs i.e. I'm having to re-boot the router several times in order to get connected. Sky have replaced my white Netgear router with a Netgear DG934G (BLACK) and I'm still getting the problem.

Sky have advised me along with line tests that my exchange is fine. What I don't understand is that when I check the activity i.e. sent/received bytes there is a lot.

What could the problem be???????????

Post your stats.

http://www.dslzoneuk.net/adsl_line_stats.php

We would also need to know which type of Sky BB you have - Connect, Mid, or Max.

Just checking - you have secured your wireless network to ensure the large amounts of traffic are not unauthorised use, also worth changing the key even if secured to ensure someone has not guessed it.

Some routers can be swamped by the likes of BitTorrent connections, which would fit your description of the behaviour.

I have Sky Mid.

Andrew do you mean the WEP key that sky provided with the router to connect wirelessly?

Or do I need to configure within the router home page?

In reply to:

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do you mean the WEP key that sky provided with the router to connect wirelessly?

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Boggle! They do that? If I were you I would change from WEP to WPA and use my own randomly generated encryption key (ie password) instead of what the ISP sent (even assuming it was generated in a secure fashion and sent to you in a securely printed manner a la pay slips).

Also change the router config login password as well but you need to keep the password needed to establish connection with the ISP.

So, three different passwords to consider.

I would change that WEP key to another one, WEP can be hacked given 5 or 10 minutes.

WPA is more secure if your hardware supports it

Does anyone know what the Username / Password is for the router config page??? I have the DG934GT Black router.

Try username admin and password password.

User admin password sky

I am using WPA-PSK (Wi-Fi Protected Access Pre-Shared Key)

Good. WPA is much better than WEP. It's even better if you use a long random passphrase (I think at least 17 random characters is suggested).

Do you still have the intermittent connection problems?

I received a text msge from Sky stating that they have done some settings on my line. Can anyone explain what this means?

Also can someone post a URL link for a key generator???

Grab a password from here: https://www.grc.com/passwords.htm

Do Sky not indicate which settings they have changed?

No sky do not tell you what they have done they send you a message saying "Your Broadband line has been reconfigured. If you are still having problems please call us on Sky Technical Services 0844 2410515."

I received that exact msge jonny1310

Hi!

If you have Windows XP SP2 or SP3; or have Windows Vista, you could "work through" Windows Connect Now as if you are establishing a new home network. Here, Windows generates a new random WEP or, preferably as MrSaffron said, WPA key when you set up a new WiFi network. I have explained how to go about it in my blog post ( http://homenetworking01.spaces.live.com/blog/cns!D6F5A17F1E518E37!221.entry ) about setting up a secure wireless home network which I had posted on Christms Eve 2007.

Th reason I posted this article then was that a lot of people would be likely to receive wireless routers, Centrino-equipped laptops or other wieless-network kit for Christmas.

With regards,

Simon Mackay

http://homenetworking01.spaces.live.com/