Pulse8 Migration?

Pulse8 have informed me they can't migrate a Plusnet FTTC line directly to one of their FTTC packages? Instead of Plusnet FTTC->Pulse8 FTTC, they have to use ADSL, so their procedure is Plusnet FTTC->Pulse8 ADSL->Pulse8 FTTC. Does that make sense or has there been a mix-up in communication?

So Pulse8 have explained to me that in theory they should be able to migrate FTTC->FTTC but in practice their attempts have been unsuccessful, though they are prepared to try again.

I assume Talk Talk LLu is available at your exchange?

Although is their fibre provided by TT or do they use BT for that? There ADSL packages are all TT LLU when available

Yes, TalkTalk are at my exchange(I was on TalkTalk fibre for a while - didn't need to switch to ADSL to migrate). They said they used TalkTalk Business for fibre.

Just seems odd to me that they can't do direct FTTC->FTTC migrations - maybe someone in the industry could explain why they are having problems with it?

Another question - Are you wanting to migrate phone and broadband or just broadband to Pulse8?

Phone and broadband ...

That may have something to do with it - as i mentioned on PM there was/is a quirk in the system with full TT LLU migrations. Although that was a slightly different situation (SMPF TTB LLU -> SMPF TTB LLU) clearly their migration system does have strange quirks in them

Did they explain why the migration would fail?

In reply to a post by bobble_bob:

Did they explain why the migration would fail?

Not specifically, and as I mentioned they did say they were willing to try again - so perhaps they aren't 100% clear themselves?

TalkTalk never use BT Wholesale for FTTC. Neither do they take new ADSLx customers on BT Wholesale as far as I know. Other than Post Office ones, where TT manage the service.

Pulse8 FAQ on their website says any FTTC migration will first need to move to thier adsl service. So seems you arent alone

Pulse8 can now do straight FTTC->FTTC migrations, it's a newish addition that they aren't advertising yet and may depend on your FTTC provider - so contact them for clarification. In my case they confirmed they could migrate from Plusnet.

I was told FTTC to FTTC migration cannot be done. It's will be PN FTTC > Pulse8 ADSL > Pluse8 FTTC but these can take longer as it depend the process by BT. So, from PN FTTC to Pulse8 ADSL could take within 10 working days then need to wait a further 24 hours and then request to TT to regrade from Pulse8 ADSL to Pulse8 FTTC and this may take another 7-10 working days. But there is also a charge fee of £30 to migration over to them.

You told me in the other thread you had been offered FTTC->FTTC, have Pulse8 given you new information since you posted?

They told me in an e-mail today they could do Plusnet FTTC ->Pulse8 FTTC directly - you're on Plusnet as well as I understand?

Does it depend if you're on Fibre LLU or not?

They did say FTTC->FTTC migration depended on provider, so I'm guessing they were asking about whether the customer was on fibre LLU - but that was not clarified.

Seems most migration issues have always involved TT somewhere alone the line, so wouldnt surprise me

Whoa!

There is great confusion about this, which I was thinking of trying to nail by signing up and taking the risk. Unpleasant though dropping to ADSL2+ would be, I do it for a fortnight when I go on holiday, and survive .

But!

If you aren't interested in Anytime/E & W or whatever call packages, which I'm not, then look at TalkTalk Business itself. I did that an hour ago and am now letting it sink in.

Business FTTC 80/20 unlimited, standard dynamic IP address but static instead (apparently free) on request, free call forwarding to your mobile, free wifi mobile in all sorts of places, PAYG outgoing calls. £33.50 + Vat = £40.18. Pulse8 £44, static IP address £2 = £46. But calls much cheaper than native TTB.

Worth a look? (Website is a mess but you'll find the stuff in the end). Anytime calls plus other goodies on the next package up >> £48.

Edited by RobertoS (Tue 28-Jul-15 21:10:25)

Comes down to which provide better support if/when needed. Although i hear TT Business support is better than retail

This is Business grade. Not retail "Business" like consumer ISPs and resellers offer which is just the slightly prioritised bog standard stuff. Support has to be there, and good.

I'd never sign up to a product with a 24-month contract - no contract is the USP of Pulse8.

Yuk!

I hadn't seen that against the fibre. Only the 12 months against the ADSL2+, then the extra £15 fibre.

I'm with you there. Puts me back to Pulse8 v AAISP Home::1.

Or stay with Plusnet.

Quite neat really. £34, £46, £54.

Edited by RobertoS (Tue 28-Jul-15 22:04:22)

I'm waiting for my price rise notification - current possible options include SSE Fibre + £125 cashback/Plusnet SSE Fibre price match/Pulse 8 - maybe other options when the e-mail arrives.

Plusnet have offered me this deal: (the price is much the same as SSE but far cheaper than SSE)

Fibre Unlimited Extra with up to 80Mbps down and up to 20Mbps up with unlimited usage £12.50 for 24 months (saving of £179.76 off)

Line Rental £0.00 for 12 months (saving of £48.00 off) if paying upfront LRS £155.88 one off fee before 2nd September 2015

Anytime Call Plan (inc free calls to 01, 02, 03, 0845, 0870 and NGT Typetalk) £6.00 per month

Static IP Address £0.00 (free of charge)

Referral Discount -£2.50

Monthly charge £16.00 (with a saving of £227.76) with a minimum of 24 months contract.

So, I took the decision to stay with PN and took this offer! The offer were too good to be turned down!

Edited by adslmax (Tue 28-Jul-15 22:17:40)

They could of offered it free and i would of still migrated, they got you locked into 2yrs of what could be misery or would be a costly buyout
Price isnt everything to me, But the quality of service inc support is far more important

Edited by tommy45 (Tue 28-Jul-15 22:28:00)

Yes it true that PN customer support was awful lately and the phone call is nightmare but to be honest I don't need it as my fibre & phone was more reliable over the last 17 months. OK, sometimes can be issues with slow speed but not very often. I do agree with you as customer support & phone call answer is more important.

This is why Pulse8 say to me they are number one priority in customer support with no contract to the customers as Pulse8 don't like long term contract.

Edited by adslmax (Tue 28-Jul-15 22:36:07)

They should be able to price match SSE over 18 months rather than 24. The SSE price fix is 24 months, the minimum contract length is 18 months.

Will post in here rather than fibre thread as not on fibre but adsl with P8. Had my first packetloss tonight. Last 15 mins or so browsing really slow, pings gone from 38ms to 53ms and even up to 144ms with packet loss.

Seems to have corrected itself now weirdly but will keep an eye on it.

I do wish PN offer this (18 months) contract but they won't!

I can see the T&C's if cancel within 24 months contract (must pay £14.20 per month) so how on earth £14.20 x 24 = £340.80 but the offer was £7.49 discount x 24 = £179.76. So where was the £161.04 coming from?

In reply to a post by adslmax:

I can see the T&C's if cancel within 24 months contract (must pay £14.20 per month) so how on earth £14.20 x 24 = £340.80 but the offer was £7.49 discount x 24 = £179.76. So where was the £161.04 coming from?

They will be charging the same percentage of the prices they normally charge ,

In reply to a post by tommy45:

They could of offered it free and i would of still migrated, they got you locked into 2yrs of what could be misery or would be a costly buyout
Price isnt everything to me, But the quality of service inc support is far more important

I would agree with that 24 long months is 23 months too much!
I am looking for another LLU provider myself just now and customer support is critical & UK only based with no 30 minute + call waiting times.



Argggggg

U won't get a better deal elsewhere. I don't hardly use customer service often more average about 3 or 4 times over the last 2 years! And my fibre and phone was fine over the last 17 months. Except few issues over G.INP change over plus congestion slow speed but it resolved in a few days.

considering how temperamental the Openreach networks are and the amount of human intervention there is that can and does affect them, your taking a risk staying with Plusnet under such tight conditions.

Any word on whether FTTC > FTTC migrations are possible or not??

I sent an email over to Pulse8 last night but still not heard anything back .... :/

Currently I need to bin Plusnet, and the only short term solution I can see suitable is Pulse8... however going to ADSL is not a possibility!

I don't have ADSL equipment for a start, but the bandwidth shortage will have a detrimental affect on the home office, not to mention bring the whole house (entertainment, radio, TV....) to a standstill.

I also am a bit confused as to why I have to pay £30 to migrate, I thought that migration fee's had been scrapped these days!

It isn't just having to have a slower more troublesome ASDL service for a short time, but if your FTTC cab is full or nearly full , you may loose the port that you are currently using , Dfould that be allocated to someone else you won't be able to order FTTC and be stuck with ADSL

Edited by tommy45 (Thu 20-Aug-15 12:05:35)

Yeah I know, though I doubt thats going to be to much of an issue for me, but is a risk of course!

Kinda [censored] off though... everyone kept going on about how fast and good the response from Pulse8 where for questions and support yet I've sent them 3/4 emails in the past few months and got nothing back from them!

I don't want phone them as its not suitable and if I have to it will be to tell them I'm [censored] about the lack of replies by email!

The communications I've ever received from Pulse8 is when I entered my email into their sales pages when I was trying to find out pricing some time back and I received an email a week later saying something to the sort of we need your payment info" !

Is it this company you are contacting, or this one?

I started off rather puzzled by the first, but didn't try to contact them. My phone is nicely bedded in with the second.

Edited by RobertoS (Thu 20-Aug-15 14:18:17)

Not sure if you have the correct address or something is blocking the emails getting through but ive emailed a fair few times due to migrating to them a few month back and always got a quick reply

In reply to a post by RobertoS:

Is it this company you are contacting, or this one?

I started off rather puzzled by the first, but didn't try to contact them,

The second link... orthis one even!

In reply to a post by bobble_bob:

I've emailed a fair few times due to migrating to them a few month back and always got a quick reply

Exactly...

Same here. I just emailed pulse8 last week about the phone service and migration from FTTC to FTTC. They suddenly stopped reply! Lack of communcation now.

Maybe they don't want too many customers joined them? They might want to keep it as a smaller isp!

Edited by adslmax (Thu 20-Aug-15 14:49:31)

Pulse 8 do stand alone line rental yet they going by the web site do not do stand alone FTTC (SMPF) So only MPF Why Talk talk wholesale won't do SMPF i don't know , profits from line rental & calls maybe?

In reply to a post by adslmax:

Plusnet have offered me this deal: (the price is much the same as SSE but far cheaper than SSE)

Fibre Unlimited Extra with up to 80Mbps down and up to 20Mbps up with unlimited usage £12.50 for 24 months (saving of £179.76 off)

Line Rental £0.00 for 12 months (saving of £48.00 off) if paying upfront LRS £155.88 one off fee before 2nd September 2015

Anytime Call Plan (inc free calls to 01, 02, 03, 0845, 0870 and NGT Typetalk) £6.00 per month

Static IP Address £0.00 (free of charge)

Referral Discount -£2.50

Monthly charge £16.00 (with a saving of £227.76) with a minimum of 24 months contract.

So, I took the decision to stay with PN and took this offer! The offer were too good to be turned down!

One other not so obvious thing is though max .TT use the Standard BT OR DLM stability profile and not the Speed profile that plusnet and some other isp's use

Fine if you line is almost error free , but not so good if it isn't how G.inp factors into this i don't know

Tried calling them? Seems odd they stopped replying to emails they're usually very good

what the difference between TT Business Standard BT OR DLM stability profile and PN OR DLM Speed profile?

I am not sure if TT Business are DLM on G.INP enabled too? As every FTTC are now switching on G.INP by OR (I used to be on fast path for long times over 14 months before OR changing the G.INP.

Edited by adslmax (Thu 20-Aug-15 15:18:10)

Tried phoning them and wont connect. Says a fault. Hmmmm

Compucare that own them cant connect either

Edited by bobble_bob (Thu 20-Aug-15 15:29:14)

Oh Ooooh!

Interesting!

Pulse8 the design company which are linked to Pulse8 broadband i think also getting same phone error. They're still active and posting on twitter though

In reply to a post by adslmax:

what the difference between TT Business Standard BT OR DLM stability profile and PN OR DLM Speed profile?

I am not sure if TT Business are DLM on G.INP enabled too? As every FTTC are now switching on G.INP by OR (I used to be on fast path for long times over 14 months before OR changing the G.INP.

The DLM and G.inp are implemented and maintained by BT Openreach, So work exactly the same regardless of the ISP (Plus they work at Dslam /cabinet level ) or if it is Openreach GEA which is purchased by TT and Sky and other ISP's where they have LLU kit in the BT exchange either way the ISP has no real control over the connection from cab to master socket apart from the DLM stability profile used

The rest of the ISP's purchase FTTC via BT Wholesale who order from BT openreach
The difference being the back haul/data transit provider BTW or TT ect

Of course if the ISP's network is used for transit then there's no BTW IP profile So max throughput rates can be a little higher

When i said that i didn't know what impact the different stability profiles would have, for those who have G.inp enabled (which would appear to have replaced fast-path)
Dlm may react by applying banding , or setting a higher level of G.inp /interleave, no one seems to know what it's next step would be, but i would say that if on standard or stable profiles that next step would be more likely to occur for most

Edited by tommy45 (Thu 20-Aug-15 16:32:59)

Got through to Compucare. Pulse8 phone system has died they have engineers running around all over the place trying to fix it. There email system should be working though but maybe you havent had a reply due to the chaos of the phone systems dying?

Edited by bobble_bob (Thu 20-Aug-15 16:35:32)

Btw i asked them on the phone about fibre to fibre. They can do BT FTTC -. FTTC but not Talk Talk

well I've emailed them a few times over the last couple of months without a response but I suppose will see what happens in the next 24 hours...

When you say TalkTalk, do you mean they can't migrate a TT connection to Pulse8 or can't migrate BT to TT LLU (that Pulse8 Use) and only to BT if TT LLU not available

From what i understand BT FTTC to BT FTTC works fine. If its TT to TT LLU then it wont work

I didnt quiz them on BT to TT LLU fibre as i forgot that they offered a BT alternative and wouldnt apply to me anyway

Edited by bobble_bob (Thu 20-Aug-15 16:50:50)

BT FTTC to TT FTTC will not work! As BT Wholesale will rejected it.

Edited by adslmax (Thu 20-Aug-15 17:29:43)

In that case then it would seem only BT to BT would work and anything else you would have to go via their adsl service.

Strangely mine seemed to work fine.

Yep indeed and don't forget Pulse8 charged you £30 fee for migration too from BT FTTC to TT ADSL then regrade to TT FTTC (after ADSL has been activated for 24 hours)

Edited by adslmax (Thu 20-Aug-15 17:48:52)

In reply to a post by adslmax:

Yep indeed and don't forget Pulse8 charged you £30 fee for migration too from BT FTTC to TT ADSL then regrade to TT FTTC (after ADSL has been activated for 24 hours)

Have you actually ordered an FTTC -> FTTC migration?

I have. Openreach have accepted the order. Happens next week.

Evidently I'm special or you're going by someone else's past experiences which don't seem to be the case any more.

Who u migration to and from?

Plusnet -> Pulse8.

That's be £30 fee! U probably get plusnet FTTC to pluse8 ADSL at first!

Edited by adslmax (Thu 20-Aug-15 18:07:57)

Big decision decision for me as tomorrow is deadline last day for either leaving plusnet or staying with new agreement deal.

@ Ignitionnet What is your main reason of leaving plusnet?

Edited by adslmax (Thu 20-Aug-15 18:11:59)

In reply to a post by adslmax:

That's be £30 fee! U probably get plusnet FTTC to pluse8 ADSL at first!

It's FTTC to FTTC.

I'm fine with actually paying for a reasonable service.

The migration fee is part of that. They are charged it by BT, I'd either be paying it across a contract period or upfront. They have no contract period so upfront it is.

I'll pay more; you can obviously choose instead to spend your time on here complaining about your service. Your call.

The reason I wasn't sure of joining pulse8 because pulse8 are not sure if plusnet fttc to pulse8 fttc will be accepting by BT. As they told me they will migration from plusnet fttc to pluse8 adsl at first then wait for 24 hours then regrade to fttc but this has put me off ordered it.

Do let me know next week if your plusnet fttc to pulse fttc is all went successful. I be very surprise if this wasn't the case!

In reply to a post by adslmax:

BT FTTC to TT FTTC will not work! As BT Wholesale will rejected it.

It wont be due to BTW but due to talk talk's systems and more importantly the way they have been configured, All because they seem unable to place a re-provide order with BT openreach , so a FTTC migration from BTWBMC to openreach GEA, Which requires engineering work to be carried out at the exchange such as being connected to the LLU ISP's GEA cable links, that they buy/lease from BTOR
But the inept method used by these bunglers would mean a lot more work, as to be able to recieve ASDL on a FTTC enabled line, the jumpers would have to be removed, So the line could connect D/side & E/side unfiltered so the ADSL signal could be recieved by your modem

The danger for some would be loosing the port that they are currenly on, if their cab is nearly at capacity or is at capacity , So any subsequent order for adsl to FTTC would fail, should there be no ports available

Updated: Adam from Pulse8 have confirmed that any order migration from plusnet fttc to pulse8 fttc will be accepting by openreach but it will be charged £30 fee for the work by the engineer to switch from plusnet residential to talktalk business. Migration will take 7 working days to completed.

Edited by adslmax (Thu 20-Aug-15 18:26:42)

In reply to a post by adslmax:

Updated: Adam from Pulse8 have confirmed that any order migration from plusnet fttc to pulse8 fttc will be accepting by openreach but it will be charged £30 fee for the work by the engineer to switch from plusnet residential to talktalk business. Migration will take 7 working days to completed.

At last from the horses mouth, So they can to WBMC = (Plusnet or any other BTW based ISP)>>OR GEA FTTC migration without issues, The migration fee is common place amongst providers,

In reply to a post by tommy45:

It wont be due to BTW but due to talk talk's systems and more importantly the way they have been configured, All because they seem unable to place a re-provide order with BT openreach , so a FTTC migration from BTWBMC to openreach GEA, Which requires engineering work to be carried out at the exchange such as being connected to the LLU ISP's GEA cable links, that they buy/lease from BTOR

That engineering work is not done at the exchange, it's done remotely, and is actually a configuration change on the DSLAM.

This is not a migration from something else to Openreach GEA regardless. All providers consume Openreach GEA to supply FTTC.

In reply to a post by Ignitionnet:

Strangely mine seemed to work fine.

Ahh.. so you are migrating from Plusnet FTTC > TalkTalk LLU without having to do the ADSL step in between, Yes?

In reply to a post by adslmax:

That's be £30 fee!

The £30 fee is fair.... It is the charge for migrations at a Wholesale level of course!

I would be skeptical if they didn't charge it based on their being no contracts that is!

In reply to a post by Ignitionnet:

In reply to a post by tommy45:

It wont be due to BTW but due to talk talk's systems and more importantly the way they have been configured, All because they seem unable to place a re-provide order with BT openreach , so a FTTC migration from BTWBMC to openreach GEA, Which requires engineering work to be carried out at the exchange such as being connected to the LLU ISP's GEA cable links, that they buy/lease from BTOR

That engineering work is not done at the exchange, it's done remotely, and is actually a configuration change on the DSLAM.

This is not a migration from something else to Openreach GEA regardless. All providers consume Openreach GEA to supply FTTC.

I thought that the cable links had to be changed so traffic is routed over the the LLU isp's network i know that the likes of sky have to buy the GEA cable links from OR in order for them to use their own back haul transit as opposed to BTW 's congested lump of useless junk

Yes, they do straight FTTC->FTTC if you're coming from Plusnet. My activation takes place next week ... migrating from Plusnet. Their FAQ may not mention FTTC->FTTC since it is a newish option with them and they want to make sure everything works reliably.

yes, this is the second time he has told the forum.

Given there is a 2 week wait, just order it and if you still feel uneasy before the end of the 2 weeks cancel the migration. The amount of time you taking you will run out of time before you move.

In reply to a post by tommy45:

I thought that the cable links had to be changed so traffic is routed over the the LLU isp's network i know that the likes of sky have to buy the GEA cable links from OR in order for them to use their own back haul transit as opposed to BTW 's congested lump of useless junk

Everyone consumes the same product. BT Wholesale buy Cablelink along with everyone else.

It's not like phone lines where they are jumpered 1:1, all the operators travel on the same fibres back to the exchange and are split there.

The configuration change is made on the DSLAM port so that traffic goes into the right SVLAN, then when it gets to the exchange the switch in the exchange knows which Cablelinks to send traffic on which SVLANs to. No physical changes as all operators who want to take a feed will already have a Cablelink in place for their existing customers.

The only physical work is rejumpering the copper line to the new operator.

In reply to a post by mlmclaren:

Ahh.. so you are migrating from Plusnet FTTC > TalkTalk LLU without having to do the ADSL step in between, Yes?

Yes. Simultaneous provide of MPF LLU and migration of FTTC.

OK cheers for info guys... Still awaiting a reply to this email though so all on hold until that really!

I migrated from Plusnet FTTC to TalkTalk FTTC (direct, not Pluse8) a few weeks ago, it went fine but there was a few hours downtime.

So I've spoken with Adam Fullalove today, he has advised that they are currently not processing FTTC > FTTC as they have hit a snag with a connection that has gone live but is unable to get connected (if that makes sense) and so far it has been a lengthy battle to fix the issues with Pulse8, TalkTalk and Openreach being stumped as to what the issue is.

They have said they would do it at request though it would be under the agreement of there being a risk of issues and a please don't shout at us agreement

Apart from that a charge of £30 would be payable for migration (which is fine) but I'm rather concerned about the charges involved in starting stopped lines, new lines and also activations...

for instance, I have a 2nd line though it's been stopped... it will cost £50 to start it, which is fair, but then I would have to pay an additional £50 to get it DSL activated and then a further £30 for FTTC upgrade, this would also apply under a premises move.

The other concern was that if I move to a place that requires an engineer visit (new line) It will be £90 new line (suppose fair) and then the £50 DSL activation and £30 DSL activation...

Now these charges are fair, as they are the Wholesale charges charged to Pulse8 from Openreach, but it does make me think about costs getting a bit out of control... specially as I might not be living here for too much longer (but then might be here for another year)

and as well as the charges there still the doubt in getting the service provided!

If I place an order and its processed in the manner that Pulse8 would prefer, I could be looking at 20 days minimum to get the service changed, (10 days Ofcom ruling) and then a fair bit of that time will be spent on -3Mbit ADSL (and additional hardware required) and also the risks of losing my spot in the NGA...

Might give it a miss after all

Doesn't sound encouraging. Also the sort of worry that made me back off the FTTC migration.

Re the charges, given that all contracts are monthly, even the FTTC ones, and the phone call charges are 1ppm with no call setup charge, and lower at E & W, charging full price for all the connection bits would be fine if you knew it was just going to work at day 1.

Hmmm, and yes I agree... all the charges are fair... I've even compared them with the wholesale costs and they are all correct.

I think I'm going to back to my Zen idea... specially as I'm in the South East and the LLU coverage for Zen is quiet strong here!

I'm going to get some costs confirmed, like I did with Pulse8 first though.

In reply to a post by mlmclaren:

So I've spoken with Adam Fullalove today, he has advised that they are currently not processing FTTC > FTTC as they have hit a snag with a connection that has gone live but is unable to get connected ...

By "not processing" do you mean just new orders, or also current orders that were started as straight FTTC->FTTC migrations? Have sent e-mail to Pulse8 tonight but wondered if you knew?

talktalk or pulse8 are doing something wrong then.

As I did FTTC > FTTC to sky GEA fine.

Also he may have hit a snag, but how many others worked? I guess we need to wait for ignition to post how he got on.

Edited by Chrysalis (Mon 24-Aug-15 23:07:06)

In reply to a post by Spud2003:

In reply to a post by mlmclaren:

So I've spoken with Adam Fullalove today, he has advised that they are currently not processing FTTC > FTTC as they have hit a snag with a connection that has gone live but is unable to get connected ...

By "not processing" do you mean just new orders, or also current orders that were started as straight FTTC->FTTC migrations? Have sent e-mail to Pulse8 tonight but wondered if you knew?

I was told that there was a queue of delayed orders!

Sounds like an issue with authentication between TT and Openreach GEA

Edited by mlmclaren (Mon 24-Aug-15 23:28:42)

Just to clarify the situation from an e-mail I've had from them ... basically they had one(I assume others had been OK) order that went through fine then dropped after an outage at the exchange so they are trying to get to the bottom of that issue with Openreach and TalkTalk. My FTTC->FTTC migration is apparently on track ...

OK, cheers for the update... keep us in the loop!

My migration takes place on Friday, so not long to wait ...

Plusnet appear to struggle with the concept of migration.

When we moved our ADSL to them in 2013 we had to phone them as they hadn't enabled our credentials on their system, causing unnecessary downtime. They weren't planning on adding them until the following day.

They have done it again. We are due to migrate away this afternoon. They have disabled our credentials and disconnected us already. More unnecessary downtime.

Alongside the absurdly high final bill for a customer out of contract not happy.

I was prepared for half an for of downtime, perhaps an hour, while the plumbing was done, they have ensured this won't happen.

I have never had a party in a migration disconnect me like this. A complaint is going straight to the top.

happened to me also, I got booted from ppp close to midnight on my migration day. Luckily if I remember right openreach did the work fairly early in the day so I wasnt down all day.

Also like yourself when migrating to plusnet suffered the late activation plusnet side.

Same with me, account wasn't activated when I migrated in and and I had to call them. When I left they cut me off just after midnight on the day of migration, my account didn't get moved to TalkTalk for another 12 hours. They then cancelled my direct debit before taking the final payment and sent me an email saying it was my fault they couldn't collect it.

Apparently it was done at Pulse8's request to ensure a clean line.

Because, obviously, the entire process hinges on an entry in Plusnet's RADIUS.

Beyond comedy.

Quick update.

The phone line has been moved to MPF.

The FTTC is still being routed to BT Wholesale.

I'm beginning to feel a little anxious.

Odd!

In reply to a post by RobertoS:

Odd!

Not so odd. Physical work at the exchange has been done, e-side has been rejumpered, but the configuration change at the cabinet has not. My FTTC port still carries the BT Wholesale SVLAN ID.

In reply to a post by mlmclaren:

Sounds like an issue with authentication between TT and Openreach GEA

There is no authentication between TT and Openreach.

doesnt seem right to me, its supposed to be sim work, and all done within 4 hours.

In reply to a post by Chrysalis:

doesnt seem right to me, its supposed to be sim work, and all done within 4 hours.

EDIT: Phew! Connected.

Edited by deleted (Thu 27-Aug-15 19:17:05)

good news.

In reply to a post by Chrysalis:

good news.

Yep - thank you Openreach for the stress.

Browsing is very noticeably snappier.

what the speed are like and ping right now at busy evening hours 7pm to 11pm?

Edited by adslmax (Thu 27-Aug-15 20:54:16)

In reply to a post by adslmax:

what the speed are like and ping right now at busy evening hours 7pm to 11pm?

Connection is in use by 2 other people who are browsing and streaming so some variation expected.

--- www.bbc.net.uk ping statistics ---
10 packets transmitted, 10 received, 0% packet loss, time 9011ms
rtt min/avg/max/mdev = 14.969/15.102/15.269/0.111 ms

http://www.thinkbroadband.com/speedtest/results.html...

facebook aka akamai fixed now I assume?

No idea how plusnet got so bad so quickly, a very fast decline.

Great.

When I said "odd", I was thinking ADSLx - dumbo me!

I wonder if you've just hit on the problem they've been having. I haven't fully thought it through, but if the cabinet change wasn't done is that possibly what they couldn't trace? By moving people to ADSL2+ first they guarantee that the MSAN connections are made, then an FTTC order causes a cabinet visit.

Have you gone for the static IP address?

Even without it, a temporary tbb BQM on the line might be interesting.

And what does the tbb Flash speedtest show .... [rolleyes]

Temporary BQM.

Here is mine

www.thinkbroadband.com/ping/share-large/ab9db71b3188b1ef7ae83151e93654ba.png

Nice touch of congestion between 9:30-ish and up to nearly midnight.

My router seems to place a low premium on responding to pings so just a couple of video streams cause maximum latency to rise.

May change it at some point for something beefier when I renew my home network layer in the year.

I've migrated away from Plusnet FTTC twice now(TalkTalk, Pulse8), they seem to stop the service shortly after midnight as standard. My Pulse8 migration appointment was AM so my line resynced at about 10.30AM today - when I migrated to TalkTalk I think it didn't go live until 6PM.

Anyway the main thing is the straight FTTC->FTTC migration seems to be working, which is what many people seem to want to know about.

Yep, that's two in one day, so looking good.

In reply to a post by Ignitionnet:

Temporary BQM.

Looks sweet so far.

he doesnt care its cheap

Traceroute to Thinkbroadband

traceroute to www.thinkbroadband.com (80.249.99.130), 30 hops max, 60 byte packets
1 192.168.0.1 (192.168.0.1) 0.184 ms
2 *
3 host-92-23-0-1.as13285.net (92.23.0.1) 4.699 ms
4 host-78-151-229-189.as13285.net (78.151.229.189) 6.254 ms
5 host-78-151-225-104.static.as13285.net (78.151.225.104) 7.191 ms
6 host-78-144-8-57.as13285.net (78.144.8.57) 12.445 ms
7 host-78-144-8-45.as13285.net (78.144.8.45) 12.436 ms
8 talktalk-gw1.thdo.ncuk.net (78.144.3.74) 12.406 ms

--- www.thinkbroadband.com ping statistics ---
10 packets transmitted, 10 received, 0% packet loss, time 9014ms
rtt min/avg/max/mdev = 11.984/12.253/12.511/0.191 ms

Any info on which of the 3 available DLM stability profiles they provision on ?

talktalk use the middle profile I think, might be the most stable one but I think is the middle one.

AIUI TalkTalk Business and TalkTalk Retail don't use the same settings within their network, so presumably they don't with Openreach either.

I imagine it is to some extent up to the resellers.

Updated from Pulse8:

Sim2 test provides are going extremely well and we should soon be able to officially migrate people from BT Based fibre (FTTC) straight over to our Fibre (FTTC) service with minimal downtimes.

Are you seeing an improvement over the former net?

In reply to a post by mlmclaren:

Are you seeing an improvement over the former net?

Yep. Can't report any issues at all.

Connection is in use by others so not perfect but you get the idea:

http://www.thinkbroadband.com/speedtest/results.html...

--- www.bbc.net.uk ping statistics ---
10 packets transmitted, 10 received, 0% packet loss, time 9012ms
rtt min/avg/max/mdev = 13.903/14.009/14.218/0.183 ms

Looks good.. very stable too

I have skimmed through the whole thread, but apart from Pulse8 having a short contact period, what else do they have to offer over TT Business Fibre.

I am also looking at migrating from the hell that is PN and im looking for a good stable provider.

I tried to migrate to TT business fibre but after I placed the order, they called to say I would have to have a new line installed and thus lose my number, so I cancelled the migration.

In reply to a post by Alucidnation:

what else do they have to offer over TT Business Fibre.

I am also looking at migrating from the hell that is PN and im looking for a good stable provider.

Anybody can correct me if I'm wrong but currently I believe Pulse8's service is just TalkTalks Business service resold... the only benefit I can see is what you have already highlighted and that is the rolling contract.

I too am one of the Plusnet DROPee's, I'm currently awaiting migration to Zen's service in the next week or so, I chose Zen over Pulse8 based on Pulse8 being very unsure about whether they could do the migration or not, they also didn't respond to 3/4 emails over a 2 month period and when they finally did (after a Twitter bashing) they didn't answer most the questions,

So I ended up calling the very helpful and friendly Adam Fullalove and we had a chat about the issues with migrations and various costs for activation, services and also line moves and other future plans "of mine", so no complaints there at least

Zen won my choice based on them having there own network equipment in my area (LLU) which I preferred over BT Wholesale's links, though with Pulse8 using TalkTalks LLU that was just as good, but overall Zen offers a block of IP addresses free of charge and they are currently trialling IPv6 on their service too,

and overall my most important reason was the prompt and quality electronic communications between myself and Zen's Sales and Technical departments, and even the Business Movers Team was very helpful providing a list of prices based on several future scenarios.

One of my warnings about Pulse8 would be that as there is no contracts, Pulse8 will be sure to pass any charges for activation, new lines, new xDSL service activations ect. on to the customer, this don't sound to bad and is a reasonable request from them but as I found is quiet a cost,

Example. Moving line to new premises without line will incur, £90 = New Line £50 xDSL 1st Activation £30 Fibre Upgrade/Activation (Total = £170) Not sure if these prices are with or without VAT... I presume with!

So if you looking for a flexible service (no contracts) I would recommend Pulse8 based on the feedback on here, if you are however looking for a provider that will absorb some of the costs listed above low and you don't mind being in a contract then I would look elsewhere.

I hope this information see's you right

Thanks very much for the detailed reply.

I've just done a quick check and Zen fibre is available in our area but are not llu?

Or is that not particularly important nowadays?

I chose Zen because of the LLU availability!

I know someone who has it via BT Wholesale and they seem to do ok but then I no someone else on here who has connections with Zen though BT Wholesale and they complain of issues with BT Wholesale!

If Zen LLU isn't available then I would probably recommend TalkTalk or Sky's LLU depending on your areas availability, also what is the service going to be used for, I've seen some decent reviews of Sky's Fibre offering!

We generally use it for streaming, browsing etc.

we did have basic sky fibre before plusnet, albeit at 40 download never suffered any real problems that I can remember.

Whenever I perform a "check speed that's available" on any ISp they all come back at around 54 but I am seeing actual speeds of around 63 with plusnet, and when it works it's great.

What I am concerned about is jumping ship only to have much lower speeds with another provider.

I guess that's a risk we take.

By the sounds of it then Sky might be suitable for you...

Speeds on fibre don't change with providers as they use the same connection to the local fibre cabinet... it is only connections at the exchange that will change if any at all!

In reply to a post by Alucidnation:

I have skimmed through the whole thread, but apart from Pulse8 having a short contact period, what else do they have to offer over TT Business Fibre.

I am also looking at migrating from the hell that is PN and im looking for a good stable provider.

I was looking at Pulse8 v AAISP, then suddenly had the same thought as you so checked out TT Business. IIRC it was lots of stuff I found about them being tight on non-business customers using it, and had in the past kicked them off at short notice.

Of course, non-business users on a reseller circuit is fine.