Sheffield Floods

Hi Guys,

Some of you may be interested in seeing a PlusNet perspective of the adverse weather conditions over here.

http://community.plus.net/forum/index.php?topic=196.0

You'll need to register, but I thought it might be of interest to some of you!

Have any of you drowned?

Not yet. Apparently a local dam is on its last legs which could result in further disaster to that of which has already been seen.

Good. Now get back to work answering the questions regarding your spam leak and stop faffing around with Polish and pictures of floods.

I think that ensuring that the phones and tickets being answered are a slightly higher priority at this moment in time with a skelleon staffing level.

Ouch, not looking good.

I'd imagine there will be a few drenched copper wires around!

Phil Richardson seems to be going above and beyond the call of duty though...

"This has resulted in me servicing customers from home."

Seriously though, hope that things dry out and everyone's insurance companies play fair for any damage caused!

We've actually got a bunch of staff working from home on tickets today, because they haven't been able to get in.

Some internal quotes.

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All South Yorks trains are cancelled.

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Rotherham and Meadowhall Interchanges are both closed so no buses, apparently there are some Sheffield services, but not many.

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It's not so much the floods in Sheffield that's the problem, the routes into Sheffield are all grid locked, with junctions 32 - 34 being closed off and flodds in Renishaw, Killamarsh and Fence these routes are heavy.

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I think you missed what my smutty mind saw in Phil's quote

Where I am the weather isn't too bad but on Sunday I was out in it for about 6 hours, got stuck in traffic jams due to flooding, etc. But things seem to be much worse up your way, particularly in the Sheffield area. I've also just read about the Dam on the BBC.

Lets hope there aren't any more serious injuries or worse and that you can get back to 'normal' as soon as possible.

Hehe, sorry, was being a little slow!

PlusNet coverage now on YouTube

http://www.youtube.com/watch?v=HkQvwoVk3W0

That would be an excuse if Sheffield had been underwater since May 4th. Sadly, it hasn't been. Get on with it

I want the questions answered as much as anyone. But is it really necessary to bring it up and harp on about it in every single thread? Is it really serving any purpose or encouraging anyone to deal with things quicker? I expect not, probably quote the opposite.

>That would be an excuse if Sheffield had been underwater since May 4th. Sadly, it hasn't been. Get on with it

I don't think anyone who has read your posting history can have any doubt on your views, you have expressed them quite often on these forums.

I also don't think your interventions in this thread are in any way helpful and I must add seemingly very unsympathetic to the plight of those unfortunate to live in that area, so if "Sheffield Floods" does not interest you I suggest you refrain from interjecting other topics that I have to say have been well aired.

>> Have any of you drowned?

TBH in view of the fact that 3 people have died in the floods makes your comments very bad taste, and I'm so tempted to type something much stronger.

To put it politely your comments are just plain rude, Ive only been partaking of these forums again for a few days and your constant sniping is getting pretty damn boring.

This type of posting is a typical example of exactly why so many people I know, now avoid this forum like the plague.

Thanks for the linkies - I was interested since I have friends who live over that way.

I suggest you ignore the trolls, because some of us are interested in what its like over there.
The fact that this is affecting staff and services makes it very much on topic if staff are affected and PN is having to work on a skeleton crew.

I hope that everyone is ok and that things dont get worse.
Some of us are decent human beings and do care.

Thanks for the kind words, Kitz.

Like many of our workforce - I, too, am working from home today due to being in Devon at the weekend and yesterday. (VPN is great, isn't it?)

Was going to leave here at 6:30am this morning but the advice was not to. Just trying to find out if it's going to be okay to get into the city centre tonight!

Some of the pictures are very distressing. My heart goes out to those that have lost loved ones.

Plusnet's obvious aim is for the subject to go away. They want people to forget about, hence their stories about about Polish websites and Talk Talk and floods. PlusNet are trying hard to get their name out without the words "gaffe" or "incompetent" or "spam" being used in the same sentence.

I really do think you should drop this one. You are not helping anyone and making yourself out to be rude, thoughtless and tasteless.

You've got an axe to grind and are not helping those of us who really do want PlusNet to deal with certain issues but also adhere to our own codes of conduct.

Please, for everyone's sake, drop this one.

"PlusNet coverage now on YouTube"

Saw some photos of the Wicker and my favourite kebab shop was underwater! How did IH fare? Did the car park flood? You should have those generators on stilts...

TT

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I also don't think your interventions in this thread are in any way helpful and I must add seemingly very unsympathetic to the plight of those unfortunate to live in that area, so if "Sheffield Floods" does not interest you I suggest you refrain from interjecting other topics that I have to say have been well aired.

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Clearly sadoldman is a lot more patient than me.. I thought it was absolutely appauling.. asking if any PN staff have drowned..

seb

My favourite kebab shop is absolutely fine

As far as I know IH1 is fine and as you know IH2 is on a slight hill, so all is fine here too.

I think we all agree Seb, thing is it would not seem right if us trouble makers expressed or told people to behave.

Although looking at the News, Sheffield is in a bad way, so I will break tradition and pass on my best wishes for all who are affected.

Over the last two months, PlusNet staff have shown absolutely **** all concern for my problems caused by their ineptitude, have made no attempt to react in a decent, honourable way, and have shown nothing in the way of genuine regret or sympathy. So forgive me if I treat them with the contempt they deserve. If they'd shown any signs of having a conscience in the last few months, then I'd treat them with one.

Joking about someone dying in this way is not appropriate even if you think they are inept, and shows clear contempt to those who have actually died.

Grow up!

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Joking about someone dying in this way is not appropriate even if you think they are inept, and shows clear contempt to those who have actually died.

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One of whom was a family friend of a member of staff here. Which is extremely saddening. The thought that someone would dare mock such an occurance is disgusting.

Have you not noticed that not one single person has jumped to your defence? Those of us who have been alongside you in criticising PlusNet, those of us who also have been impacted by their ineptitude and are angry. Do you not get it? You've gone too far and frankly have shown yourself to be a damn site worse than PlusNet.

If I were the moderators I'd have sadly locked this thread and banned you while you cool of and get some perspective.

Really sorry to hear that James.

Not a lot more I think I can say, other than my hopes that things don't get worse up there.

I agree wholeheartedly.

I'm very sorry for that person, and they have my sympathy. However, for PlusNet to use this situation to try piggy back off to get some good press is far more contemptible in my book.

I'd hardly call what they're doing trying to get good press.

There are some real people, documenting real events, on a couple of forums. It's normal behaviour when faced with something like this. Nowhere has there been any spin, any marketing, anything.

You on the other hand have needlessly come into this thread and come out with some frankly appalling statements and do not even have the decency to step down from them or apologise, instead continuing to deep yourself into an ever deeper hole and push your own agenda.

I'm sorry, but while many of us will not easily forget the mistakes PlusNet have made, I think you'll find we will also not forget your mistakes here today.

I resemble that remark thank you.

No Spin?

http://www.theregister.co.uk/2007/06/26/sheffield_floods_hit_servers/

You are indeed a sad man, i sugest you have a reality check. Now lets think, Human life - Broadband connection hmm i think you are in need of medical help.

What is spin about that ?

My god man - You have totally lost the plot!!

How the hell can you say no spin and link to that? That has been written by an indpendant source that is quite often critical of Plusnet when they screw up. PlusNet will have had no control over the content of that article.

Yeah Im peed off that Im getting spammed to high heaven, and this has affected my accounts quite badly. Yeah Ive spouted off at them, but Im coping and its not the end of the world.

Theres way more important things that happen in real life -
Sorry* if I sound harsh but you really do need to grow up, put some perspective on the issue and get over it.

[edit]

*No Im not sorry actually, you need telling and I dont think Im being harsh.

Edited by kitz (Tue 26-Jun-07 15:11:56)

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I'm very sorry for that person, and they have my sympathy. However, for PlusNet to use this situation to try piggy back off to get some good press is far more contemptible in my book.

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Piggy back for sympathy?

Seriously... you need to take a serious look at your perspective!!

> What is spin about that ?

The anti-spin suggestion that it's spin


seb

i think any credibilty that he did have, has been well and truly lost. even after allowing for how upset he is about plusnet he has well stepped over the mark and i think he needs a short ban to allow him to reflect on what he has achieved today.

Anti-spin?

That's either an obscure Wimbledon reference or someone's been playing with protons and quarks today

> If I were the moderators I'd have sadly locked this thread
there's nothing wrong with discussing the flood

seb

Very true, hence why it would be sad. Links from this thread into other areas have proved very informative. There has been some great posts over on the community site showing some of the effects of the flood and how they're coping with things up at PlusNet.

Things are looking pretty bad over much of the North of England with parts of Yorkshire being hit very badly. Part of the M1 has even been closed along with people having to be evacuated from various towns and villages. The situation with the dam seems to have been stabilised thankfully, but the cleanup is going to take some time I expect.

My family and friends are pretty close to all of this can't get through on the phone to some of them, lines probably flooded.

we had our own share in the SE but not on this scale.

It's good to hear that people are fighting it with good Yorkshire fortitude, even if they are in Devon and even if only bused into Sheffield, when any ran.

My thoughts with anyone in the area.

Take care

Best of luck to all employees at Plus Net at this time.

It can't be easy getting to work in those conditions, more than one of you must be worried about the possible impact of this flooding on your homes and, clearly, not without concern for your families and loved ones.

I am impressed that the service has continued uninterrupted because it would be understandable if PN basically shut up shop faced with these difficulties; I know of businesses that have closed down for the day faced with rather less.

Keep up the good work and let's hope the weathermen are right that the worst conditions are past.

>I'm very sorry for that person, and they have my sympathy. However, for PlusNet to use this situation to try piggy back off to get some good press is far more contemptible in my book.

I did suggest that if you have no interest in the flooding you should desist, however it appears you have only one objective and it is all about you and your needs regardless of the topic or context...or the feelings of others.

This BBS is not here for you to use as a constant soapbox saying the same thing over and over again. You are rude and thoughtless..........

Take a break.

ahh the good old proton

Hope all you guys are safe and sound and homes, family etc are unaffected by this dreadful weather.

We've had the "Plan B" on standby for broadband just in case, fortunately it's not been needed. I'm writing a blog post on this which I should have posted tomorrow.

With the possibility of a power outage in Sheffield we've also had full tests on the backup generators and ensured the diesel's in full supply. In case the call centre goes down we've also ensured that backup testing has been done at our secondary building in case we need to switch the support line over there (there's a set of desks set up for the CSC to take calls from).

No chance of us shutting up shop

There's certainly been some power outages in Sheffield, not sure about any major (i.e. exchange wide) phone service outages but wouldn't be surprised if there were some local ones affecting individual streets and there's a few problems on Virgin Media's cable network in the area:

http://status-cable.virginmedia.com/vmstatus/summary.do

Although looks like all the telephone problems have been closed off now.

Im not a Plusnet customer and got linked to this thread from another post elsewhere on these forums.

Id just like to say that Plusnet, any other company reading in flooded areas should be congratulated on still doing their best in difficult circumstances to provide services to normal everyday people like us which are typing here.

Im sure there are many disgruntled Plusnet users as well as many happy users which post here, but being happy or unhappy about something as trivial as broadband pales into insignificance to events which have occured.

Businesses and normal everyday people that remain defiant in the face of such adversity should be congratulated and encouraged to try to carry on as normally as possible.

To all the people reading that are in flooded areas like Sheffield, Yorkshire and so many more please remain safe and keep up your fighting spirit. Anyone thats faced terrible weather and conditions like that knows how depressing and dangerous it can be.

I myself and i think i speak for the rest of the country (well the sane people in it anyway ) wish you the best, hope the situation improves for you soon and above all hope no more tradgic deaths occur... All the best.

Ever considered getting a life?

As a persistent troll - please ensure that your underground lair is on high ground or the flooding could catch you out.

I cannot figure why you thought it necessary to make two posts to a user where his insensitive posts have been dealt with.

As I mentioned to that poster this is about "Sheffield Floods" a serious issue for many and this thread does not need your kind of posting...desist.

Dear Podster;

For your benefit;

http://community.plus.net/forum/index.php?topic=196.0

I am amazed !!! , Do you appreciate the enormous pain and tragedy that the local population of the areas affected are suffering from? How dare you be so callous as to dismiss the families affected as though this is just a case of tough luck just because they are remotely linked to your complaint? Would you include the office cleaner too just because she happens to work for Plusnet? She had nothing to do with your problem.

Are you so shallow and ignorant that you can't see beyond your grumblings, and when something major like this happens doesn't you humanity kicks in wanting you to do your best to help the poor unfortunate? which by shear good luck of geography you have obviously escaped else I bet you would be the first to demand help and compensation.

At the very least you should apologize and wish EVERYONE caught by this your UNRESERVED SINCERE good wishes. Do that, be a MAN and you will find a little more respect than you otherwise deserve after your misuse of the word "Honorable", something which you clearly lack.

Whatever your commercial problems with Plusnet in the past, that was done and over with when you exercised your right and moved elsewhere. And when you wish bad luck for any ISP, you are in effect condemning the entire user base, non of whom have caused you any harm. Just let it go.

Finally, before you accuse me of being a hypocrite, my move away from Plusnet is purely because I require a throttle free package and I felt that the service had generally declined to what I had been used to, and I personally am not comfortable with BT's involvement, but I never blamed individual staff and always found their technical knowledge base superb. It is a purely commercial decision just like getting a new mobile contract.

Please don't try and twist the facts should you dare to reply without an apology.

Regards (Never the less)

I think you`ll find he has been banned mate. If I was you I wouldnt bring it up again, as he has already been dealt with.

Thanks for that, I wasn't up to speed. Cheers.

Still, I was wondering if any other ISPs were affected by the floods?

A lot of Sheffield is served by Virgin Media and there were quite a lot of reports of problems on their service status page as well as the general BT status alert on the AG frontpage. There's a few other call centres and BT have some important offices in Sheffield so I'm sure they'f have been affected in some way even if it was just staff not getting in.