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Just got it installed yesterday and when the engineer connected it up to the phone line, the system was unable to dial up to do whatever it does. Has anyone else had this problem? I have to get this sorted out (whatever it is) within 6 weeks or Sky will be charging me!
Help please.
Edited by ni_mike (Thu 23-Aug-07 16:55:13)
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Did he/you use a micro filter between Sky box and phone line?
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sorry should have put that all in... yes tried different combinations with and without... all at the master socket. tried a working filter from another room which i know 100% is working. removed the extensions as well but still wasnt dialling out before he left. does anyone know the number that it uses? i will try ringing that from the handset. anyother ideas?
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you may have "number with-held" on your telephone, if so, you would need to have that taken off, as some SKY services, as well as other providers who use telephony equipment require your telephone number to be released. Caller Line Identification
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good point indeed, you could have hit this on the head. i will get onto talk talk now and see what the craic is.
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ya welcome
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sky box still unable to dial out, anyone else got anyother ideas?
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if you are on TalkTalk LLU then the chances of it working would really be slim in all honesty
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is there anything that can be done? sky will charge me for not having it connected to a working phone line!
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Try testing the sky box on a friends phone line to see if it will dial out. It may be a problem with the sky box, it would be good to rule this out though. Ive not heard of this problem before, is your voice line ok when you speak on it? does it crackle or distort at all ?
Your sky box would be dialling out and using analogue old school voice signals to communicate with sky, if there is any interferance on the line this may be stopping it. Did you find out what number your sky box should be dialling ?
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The engineer brought in another box out of the van (new and unopened) and this was showing up with the same problems.
I will try the skybox at another house tomorrow and see how I get on with that. sometimes there is some background noise and since the llu move I have noticed that my netgear router (dg834g v3) takes alot longer to sync. dont know if thats all bundled in as one problem.
no, i didnt find out what the number is (yet) as the people at sky dont really want to be giving this info out... not even to their own engineer.
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Sky requires a BT line, or Wholesale line, therefore, if you are on LLU, you are directly connected all in one go to their equipment at the exchange, and not wholesale equipment, think of wholesale as being universal. The problem with LLU services, especially bundled services, is that you can only use their services for products. Lots of incompatabilities apply. Another example, if you use a CPS (carrier pre select), they would often route your calls overseas, then back into the UK to the destination you called, the problem this gives is that is will show as number with-held or International. They do this because cheaper carriers are normally found overseas. Unfortunatly, though, for billing reasons suppliers of your services over the telephony systems require Caller Line Identification, as i mentioned in a previous post. Crackphone Warehouse use a CPS supplier, an LLU supplier also, their trading name is Opal.
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Try going into the engineer menu and see if you check which telephone number is called, this can be done by pressing SERVICES, 4, 0, 1, SELECT on your remote. See if you can spot in here anywhere the number dialled
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TTBOY. LLU services simply do not work for providers which require wholesale products. SKY clearly states BT Linerental or equivilant required. LLU is not equivalent. Stop trying to make the man jump through hoops.
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LLU does work with Sky. I know of customers (me for one) who have a sky tv service & LLU with no issues at all. Simply saying that anyone who has an LLU service is unable to use Sky TV is obviously not true.
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Opal do not route any calls made to a destination within the uk via any international carriers on CPS.
Most local calls are carried by BT, the rest route over opals switches.
They only use international carriers for international calls.
Another thing is opal can only show the CLI if the number is presented to them. If for whatever reason the number is withheld then opal have no way of showing this on CPS, so if there is a fault where the CLI is not being presented even if the end user does not have their number withheld, there is nothing opal can do to resolve the problem.
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no number in here... engineer on the day of installation contacted sky to see if they would give him the number... no chance.
TT prefixes that I have found on the net so far... 1360 on a sky internet forum 1280 from sky themselves. neither of them work.
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Have you been LLU'd by TalkTalk? if you have 1280 will not work as that is BT's IDA override.
don't know what 1360 one is, try 1840 as that is opals IDA override and see if that works.
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Incredible I tell you!
Thank you for your e-mail regarding the installation with SKY.
I understand that you are experiencing issues with connecting Sky to
your internet connection.
We unfortunately do not support installation for Sky connection, you
will need to contact Sky technical support who will be able to assist
you.
If you have any other enquiries please reply directly to this email, or
you can contact our Customer Service Team on 0870 444 1820 (Please
note that this is free from a TalkTalk landline).
For technical support please contact Broadband Technical Support on
0870 087 8777(Free from a TalkTalk landline, calls from all other provider
will be charged at standard rates). You can also email
[email protected] or visit our website at
http://www.aol.co.uk/talktalk
Yours sincerely,
V***** Sibande
TalkTalk Correspondence Department.
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You need to look at the small print of SKY, you need a BT or Equivelent line for compatability. LLU is not equivilent.
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why is LLU not equivilent? if i take the box to another house (which has sky) will this be ok to get out of this initial problem?
Edited by ni_mike (Wed 29-Aug-07 17:26:35)
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its 99% probably that the problem is down to your telephony provider, if you are on talk talk and its LLU then it violates SKY's terms and conditions, which state a BT line rental is required (or equivelent). LLU is not equivelent as WholeSale Line Rental, as you are using their technology at the exchange, and not Wholesale (universal) technology.
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It sounds to me as though this is another FRIACO problem. The Sky number is probably an 0808 series and that won't connect through CPWN because most FRIACO numbers are terminated by BT and require agreement between TT & BT to connect them outside the PSTN. I had a similar issue with a dial up internet access number that TT resolved.
It would be in Sky's interests to keep their competitors networks incompatible with the Sky box. Sky will probably be telling their customers you can't have broadband with TT and continue to receive Sky television! Best get Sky BB instead!
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this is exactly what i was trying to say in an earlier post. The thing is, with BT and wholesale , there is something called SELECT SERVICES, and services which require CLI. Unfortunately, on LLU some of these services are not available, so, an 0808 number would be returned at Unknown / With-held, etc. SKY TV services on the telephony equipment, for use such as PPV, would require CLI.
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FRIACO has nothing to do with CLI. CLI is standard on the CPWN LLU network.
BT only connects FRIACO calls at specific ports on their network and there are not very many of them nationally. If a non BT network like cable or TT wishes to send a FRIACO call to BT for termination, then it is up to the sending network to route the call to the correct BT transfer port.
This is why dial up access numbers are often different from cable or BT lines. I suspect this may be the OP's problem not CLI or select services.
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Are you saying then that there is still a residential billing relationship between LLU and BT ? If so, would that be BT retail as the call would surely terminate at the suppliers LLU equipment and then carried over the LLU suppliers CPS (such as Opal) - even though they are owned by TalkTalk, they are still a supplier.
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If there was a billing relationship for end user via LLU supplier and BT Wholesale, dosnt that bring up questions in regards to Equivelence Of Input etc ? I.E BTRetail being in the dark, as well as other SP's of non LLU ?
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FRIACO calls are separated from PSTN calls. All Telcos have to carry voice calls between each other's networks or the phone system would not work. Flat Rate Internet Access Call Origination calls could block up telephone networks for hours as they are free calls paid for by subscription. Hence there are a number of limitations with using them from non BT networks. Basically TT and BT need to agree terms for each number used such as where the calls will be ported and how much is paid by the originator to the terminator.
When the FRIACO call stays on BT network throughout there is no problem (or it is just BT's problem). As most other ISPs use BT for calls, only cable and TT have difficulties with FRIACO.
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*another day, a little more educated*. Why couldnt I learn all this from my previous employer ?
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1st line CS don't know what FRIACO is. To get my FRIACO problem resolved I had to email Mr Dunstone and one of his directors called me back. Even he didn't know why it wouldn't work on LLU. However it started working about three weeks later. Luckily dial up internet access is on its way out. I suspect Sky will be putting their broadband router in their Sky TV boxes in future and the compulsory phone connection will not be needed.
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Ive already heard that the future sly (i meen SKY) boxes will have a a built in BB router / receiver. ingenious really, Amstrad are behind it all but apparently that is anohter dispute at the moment in the courts as they are or to become the number one preffered supplier of the freeview equipment .. or something ??
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Do sky not offer a fully unbundled broadband + TV package which would mean that there is no BT line into a property ?
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they are staggering that roll out, as you probably already know TTB, so I dont see your case, as it is still WLR3. I dont understand your argument.
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so are TT going to do anything about this? talktalkboy.. etc... please help!
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TalkTalk's terms and conditions do point out that certain compatability issues arise when you move onto their network, and when such technology becomes available you will then be moved onto their services.
The only solution really would be to ask them to move you back to WholeSale Line Rental, as opposed to LLU. They maybe reluctant, because 1 - LLU is a cheaper alternative for them, and 2 - their terms and conditions, for WLR and CPS also does state when the technology becomes available they will migrate you to their platform for services (ie LLU).
Moral to this story, the cheap way aint always the best way
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But... whats the chance they will move me back to WholeSale Line Rental? maybe some of the talktalk people on here could look into this?
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They could do it, but the current process is not worth the hassle.
They would have to first cease LLU
You would then have to contact BT to re-provide the line
TalkTalk would then have to apply for WLR/CPS against the line
You will lose your phone service after the LLU ceases until BT re-provide the line.
You may get charged by BT for the provide
You may have a new CLI until opal port the current one back to BT at which point a re-number would have to be done.
You will be in 12-18 month contract with BT when the line is re-provided.
If you want to move back to a BT provided service, i would honestly just get BT to move you back.
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just brillant!
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If I were the OP I would escalate the problem and get TT to sort it out.
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As ETEE has stated, he managed to get the problem sorted out.
Try escalating this within TalkTalk to see if they can sort out the issue. Only problem your gonna face is convincing them that there is actually a fault.
They will more than lilkely just test the line (which will more than likely test ok) then close the fault.
Try e-mailing the CEO as this will be dealt with at a higher level.
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TalkTalk would not do this for you. This would mean a charge of around
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TT are not going to look into this as the line is up and running with no problems. Totally sick of TT and their cr4p. think I have managed to get this one sorted without using tt altogether. I will be cancelling very shortly. thanks again to TT for their lack of help.
Edited by ni_mike (Sun 02-Sep-07 19:45:37)
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I believe now, SKY are doing their own Line Rental Service, ask them about it. I know they are phasing it in, area by area, so...give them a call !
As far as cancelling services with TalkTalk are concerned, if that was the case, you could always say it wasnt fit for purpose.
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either way, i will probably have to pay for a new line or to get moved back onto BT equipment before my contract ends. like everything else, I should have stuck with what I already knew worked which was BT and not TT. I wont have any hesitation on telling friends and family about this whole episode which has been from the start till now.
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