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Hi all,
Just after some opinions and advice.
I live in a town centre, approximately 2km line length from the exchange. My line quality is very good from the figures, however Talktalk are 'claiming' that the fastest speed my line will support is about 8.4mb.
I'm positive that this is rubbish though. I've tried speaking to them twice, been through both first line (useless) and second line (mostly useless) support, and constantly fobbed off with the same disinterest. Yet I'm certain my line should support much faster.
I'm told that as I get 8mb, thats plenty so I should stop moaning... I don't really use my broadband for that much, mostly just for the xbox. It's not a massive issue if they don't sort it but if I'm entitled to faster, I would like faster!
Connection Speed 8404 kbps 924 kbps
Line Attenuation 28 db 7 db
Noise Margin 12 db 12 db
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Oh, forgot to mention - the reason I'm suspicious is mostly because in my old house before I moved down here, I had a similar situation again with TalkTalk.
Every few months, my line speed would drop from 8mb to about 4-5mb. And it would stop there, right up until the point where I would call them up, spend two hours on the phone until eventually I managed to get hold of somebody who would put the line speed back up to 8-9mb.
Where it would stay, for several months without any problems... Until it randomly dropped again. Did this three or four times over a couple or so years
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Every few months, my line speed would drop from 8mb to about 4-5mb. And it would stop there, right up until the point where I would call them up, spend two hours on the phone until eventually I managed to get hold of somebody who would put the line speed back up to 8-9mb.
Do you honestly think you call the call centre and the guy at the other end takes the caster on the end of his office chair leg off your phone line giving you back your 4mb? 
Estimate using your stats - http://img19.imageshack.us/img19/92/aaaacapture.png
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Register (or login) on our website and you will not see this ad.
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Are you on 8Mbps or 20Mbps?
ADSL2, ADSL2+ or ADSL?
I'm having the same with AOL. Like you, It's not the end of the world, but it would be nice to get something near to what possible rather than the 'be grateful' attitude.
I've even got an e-mail from tech support saying I should contact level 2 to get the profile changed. So you ring them up ans apparently it can't possibly go any faster than what I'm getting and no, I can't talk to level 2 and yes, the e-mail was false and I couldn't possibly have had it as level 2 do not communicate with customers.
To crown it all I had another e-mail today from those who don't speak to customers (rather the last person was not available - got shot, I expect!) and to prove my line couldn't go faster, directed me to a speed prediction site that only deals with ADSL. rather than ADSL2+ which is what I have. It didn't even list the D-Link router AOL supplied, only the ADSL ones. Earlier this evening, my super fast ADSL2+ download was slower than I have had on the old ADSL 8Mbps service.
Just to show how keen they want customers to stop bothering them with trivialities, on Saturday, they even suggested I ring again and select option 5 to cancel the service.
Just been to the Kitz site but it doesn't take into account the SNmargin. We have FTTC, so things are not as bad as Kitz make out
Edited by deleted (Mon 07-Feb-11 19:36:15)
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Do you honestly think you call the call centre and the guy at the other end takes the caster on the end of his office chair leg off your phone line giving you back your 4mb?
Estimate using your stats - http://img19.imageshack.us/img19/92/aaaacapture.png
I have noticed a very common trend on pretty much every thread on this forum, of smart [censored], believing they are superior to all, coming out with hilariously sarcastic unhelpful comments.
Give up trying to show off on the Interweb. If you're not bothered in actually trying to help, and instead just keep trying to win e-points, don't bother.
a) You weren't the one who spent hours on the phone getting my previous issues solved, several times. You wern't there, you had nothing to do with it. Talktalk had obviously profiled me onto a slower profile. Which they admitted to having done when I eventually got through to the right people. Simple.
b) Congratulations on using a web form. I managed to do that all by myself. Realistically that means nothing to TalkTalk though as I explained so again, unhelpful.
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Hi mate,
I'm on ADSL2+ which they are still quoting as 'up to 24mbps'.
Sounds pretty much like the exact same situation as you're in - except I managed to speak to TT's 'level 2 support', who basically told me the same as 'level 1'
As you say, they do have the 'you should be grateful' attitude which stinks more than anything :\
My line stats say 16mb, but Talktalk say 'we're not giving you any more than 8, so tough'
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I have noticed a very common trend on pretty much every thread on this forum, of smart [censored], believing they are superior to all, coming out with hilariously sarcastic unhelpful comments.
It was a joke but do you seriously expect us to believe your line goes slow, you ring them, they flick a switch and you are back to full speed again for a few months?
a) You weren't the one who spent hours on the phone getting my previous issues solved, several times. You wern't there, you had nothing to do with it. Talktalk had obviously profiled me onto a slower profile. Which they admitted to having done when I eventually got through to the right people. Simple.
b) Congratulations on using a web form. I managed to do that all by myself. Realistically that means nothing to TalkTalk though as I explained so again, unhelpful.
Maybe in future you could provide the full facts in the OP then others would not waste their time repeating what you already know, in the meantime do us a favour and blow it out your donkey.
Edited by Jack_Hackett (Mon 07-Feb-11 19:52:09)
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If you join the talktalkmembers forum and put your question to one of the OCE's in the ' Broadband Speed & Web Browsing' sub-forum then you'll find that they will better sort you problem out than ever the telephone support will.
If you haven't registered you will need to do so with talktslk details on the registration page. If you have problems logging in as often people do then use the Contact Us link.
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Maybe in future you could provide the full facts in the OP then others would not waste their time repeating what you already know, in the meantime kindly blow it out your donkey smart ass.
Heh, not such a smart assed reply this time? Well done on looking like a complete clown. You do amuse me.
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If you join the talktalkmembers forum and put your question to one of the OCE's in the 'Broadband Speed & Web Browsing' sub-forum then you'll find that they will better sort you problem out than ever the telephone support will.
If you haven't registered you will need to do so with talktslk details on theregistration page. If you have problems logging in as often people do then use the Contact Us link.
Cheers mate, I shall have a go with that later!
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Don't waste your time reading any Jack_Hackett posts. He's learnt his online etiquette at the school of TalkTalk telephone support.
As I said in my ealier post to get the issue sorted go to the Talktalkmembers forums where the OCE's do have a good reputation for sorting problems out. It can take a few days over the internet but it is far more successful than telephone support.
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Don't waste your time reading any Jack_Hackett posts. He's learnt his online etiquette at the school of TalkTalk telephone support.
As I said in my ealier post to get the issue sorted go to the Talktalkmembers forums where the OCE's do have a good reputation for sorting problems out. It can take a few days over the internet but it is far more successful than telephone support.
Ha ha, you may have stumbled onto something there, he does always seem a bit keen to post garbage in any thread that isn't praising the lord for giving us TT 
Have tried to register over there, but unfortunately as you said, the registration randomly failed. I've used the contactus form.
I'm not concerned if it takes a few days, I'm not in any real rush, so thats fine for me. Generally happy with everything else so theres no problems.
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Maybe in future you could provide the full facts in the OP then others would not waste their time repeating what you already know, in the meantime kindly blow it out your donkey smart ass.
Heh, not such a smart assed reply this time? Well done on looking like a complete clown. You do amuse me.
You conveniently missed this part of the same post jackass.
"It was a joke but do you seriously expect us to believe your line goes slow, you ring them, they flick a switch and you are back to full speed again for a few months"
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Post deleted by billford
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If you join the talktalkmembers forum and put your question to one of the OCE's in the 'Broadband Speed & Web Browsing' sub-forum then you'll find that they will better sort you problem out than ever the telephone support will.
If you haven't registered you will need to do so with talktslk details on theregistration page. If you have problems logging in as often people do then use the Contact Us link.
Cheers mate, I shall have a go with that later!
I am surprised you hadn't already found the forum signed up kissed ass and become a mod over there as you already know so much.
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Maybe in future you could provide the full facts in the OP then others would not waste their time repeating what you already know, in the meantime kindly blow it out your donkey smart ass.
Heh, not such a smart assed reply this time? Well done on looking like a complete clown. You do amuse me.
You conveniently missed this part of the same post jackass.
"It was a joke but do you seriously expect us to believe your line goes slow, you ring them, they flick a switch and you are back to full speed again for a few months"
I didn't conveniently miss anything, you conveniently edited your post after I had already replied.
You really are a grade A plank, and its obvious to all.
I've already told you, give up trying to win e-points, you've clearly failed.
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Post deleted by billford
Edited by Jack_Hackett (Mon 07-Feb-11 20:27:24)
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Post deleted by billford
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No doubt you'll be given all this info when you start your thread on the TTMF, but while you're waiting, have you tried connecting via the test socket (assuming your master socket has one)? It's hard to say for until you've been put onto a faster profile, but your stats (snr vs attenuation) seem to indicate that your line is noiser than what would be classed as "normal" for a line that long, so although you will get a faster speed, it may not be as fast as it should/could be. If you have a test socket and try the microfilter+router in that, this will rule out any internal wiring that could be causing interference.
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Of course it was the case, everybody can see with their own eyes that you edited your post, it says so at the bottom off it you spoon.
I thought that was my signature.
Can see it was a joke? No, it wasn't, and everybody else knows it wasn't. It was your attempt at being a smart ass, saying what I was telling you was BS. Which is the line you've continued to take, you are still saying that it is BS. Which to be honest, I don't give a turd about, as the opinion of mental patients means little to me.
Oooooo that's not very nice, anyway you obviously do give a turd as you keep coming back to point out the error of my ways, how mental does that make you?
Going through your posts, its obvious you aren't the 'joking' kind. You're just a bit bitter at the world, I don't know why.
I am not bitter I just took offence at your dig about using the web form being unhelpful, like i said if you had mentioned the fact you had already used it in your OP we would not be here now.
How on earth was most of the info missing? I said that I know it should be much faster. I didn't need you to tell me something I already knew. If you would like me to post exactly how I came to that conclusion, including my entire internet browsing history, technical training and research through the last few relevant years, then get a grip.
The second lot of info was missing from the OP I dont understand why you are having so much trouble with this.
If you weren't such a goon, posting rubbish that obviously has no substance other than BS intended to try and win at the Internet, then I wouldn't have as much to be smug about.
As i said i posted the web form speed results before you said you had already used it then you said it was unhelpful, and you call me a goon, are you [censored] retarded?
Edited by Jack_Hackett (Mon 07-Feb-11 20:54:07)
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Enough... I've deleted two posts already with gross evasions of the swear filter, and another that quoted the offending word, any more and some abilities to post are likely to be severely curtailed.
Sub-thread closed.
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The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
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anarchist125,
It seems your downstream SNR is set at Talktalk's default level of 12 db. I suggest you call level 2 support again and ask them to put you on a 6db fastpath profile. Your sync speed should now be at least 15 meg, any lower then your wiring is not optimised and you will need to investigate this further.
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Futaura/baby_frogmella
You may be onto something with the wiring. My apartment does have a few BT sockets around, but these are completely unused and aren't dodgy extensions (they were fitted when the apartment was built, just a few years back).
I'll check the test socket and get onto TT with the noise profile info.
Cheers
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Its not really whether there is a phone in the socket, the mere presence of the wires can pick up noise that affects the DSL signal...hence testing in the test socket (if I recall an old TalkTalk booklet this was a fault finding step in the book)
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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b) Congratulations on using a web form. I managed to do that all by myself. Realistically that means nothing to TalkTalk though as I explained so again, unhelpful. Just take the 16 Meg estimated by Kitz and subtract about 2 Meg to allow for your NM = 12 dB instead of the standard 6dB assumed by Kitz.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU BB => 2010: Orange 16 Meg LLU BB
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Don't waste your time reading any Jack_Hackett posts. He's learnt his online etiquette at the school of TalkTalk telephone support.
As I said in my ealier post to get the issue sorted go to the Talktalkmembers forums where the OCE's do have a good reputation for sorting problems out. It can take a few days over the internet but it is far more successful than telephone support.
Ha ha, you may have stumbled onto something there, he does always seem a bit keen to post garbage in any thread that isn't praising the lord for giving us TT
I must say I am pleased that the moderator has deleted some of Jack's posts. Frankly I think he should be banned outright!
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If you do the same thing 3 or 4 times with the same result then yes, you can quite easily suggest a cause and effect.
Do you honestly think TalkTalk were stalling for 2 hrs so they could get a call into BTw to get an engineer to go to the exchange and change something physically there?
No, that isn't likely, which leaves the change happening somewhere within TalkTalk's network....ie somewhere under their control.....something that can be changed using a software or hardware switch.
The OP is quite entitled to his beliefs in this matter.
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. Frankly I think he should be banned outright!
Obviously the mods didn't so your thoughts are irrelevant, now back to your bridge troll boy. 
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. Frankly I think he should be banned outright!
Obviously the mods didn't so your thoughts are irrelevant, now back to your bridge troll boy.
Yet another post directed at the poster rather than the topic... we can always change our minds.
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The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
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. Frankly I think he should be banned outright!
Obviously the mods didn't so your thoughts are irrelevant, now back to your bridge troll boy.
Yet another post directed at the poster rather than the topic... we can always change our minds.
Bill can you explain why it is OK for him to hijack the thread calling for me to be banned but it is not OK for me to reply to his trolling post directly?
Edited by Jack_Hackett (Wed 09-Feb-11 18:22:33)
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The post expressed an opinion, yours was directly personal.
A post is not trolling simply because it expresses an opinion with which you disagree or do not like. That also applies to posts criticising TalkTalk as an ISP, which you are prone to jump on with monotonous regularity.
Whether or not that criticism is justified, TalkTalk is big enough (and its customers intelligent enough) to have no need for a White Knight.
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The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
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(and its customers intelligent enough) to have no need for a White Knight.
What about potential customers?
I think it is unfair that potential customers could be put off joining TT after reading some of the posts here especially the ones from X customers with outdated views or from those who have never been a TT customer yet feel it necessary to add their negative views here.
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What about potential customers?
I think it is unfair that potential customers could be put off joining TT after reading some of the posts here especially the ones from X customers with outdated views or from those who have never been a TT customer yet feel it necessary to add their negative views here. Exactly.
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On the contrary by continuously battling with every poster that remotely slights talktalk in anyway he draws attention to its failings more than if the posts were left to be disregarded by most of the forum readers. He has also helped to give this forum a reputation that makes newcomers feel unwelcome.
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On the contrary by continuously battling with every poster that remotely slights talktalk in anyway he draws
I do not "battle" with every poster and you know it, I only add my views if the type of poster mentioned in my last post posts their outdated views, this is something that unfortunately happens often..
attention to its failings more than if the posts were left to be disregarded by most of the forum readers. He has also helped to give this forum a reputation that makes newcomers feel unwelcome.
So you think it is fair for the people I mentioned in my last post to post outdated views of TT and the actual customer who know what they post is not true should keep quiet?
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On the contrary by continuously battling with every poster that remotely slights talktalk in anyway he draws
I do not "battle" with every poster and you know it, I only add my views if the type of poster mentioned in my last post posts their outdated views, this is something that unfortunately happens often..
attention to its failings more than if the posts were left to be disregarded by most of the forum readers. He has also helped to give this forum a reputation that makes newcomers feel unwelcome.
So you think it is fair for the people I mentioned in my last post to post outdated views of TT and the actual customer who know what they post is not true should keep quiet?
I was going to ignore Jacks posts but he has accused me of being a troll, which I find very amusing as I have only contributed one previous posting on this thread and I made no anti TT comments. Even if I had made an anti TT comment under his definition it would be ok as I do have a TT account albeit not broadband.
Personally I have no problem with people posting comments in favour of TT. I only object when posters start posting uncalled for remarks. Put it this way if Jack was anti TT and carried on in the same vain I would still want him banned!
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I was going to ignore Jacks posts but
You couldn't resist. 
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I was going to ignore Jacks posts but
You couldn't resist.
Um...Pot, kettle, black. That's half your trouble Jack. You could do so much more good by posting less, and being more constructive when you do post.
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I was going to ignore Jacks posts but
You couldn't resist.
Um...Pot, kettle, black. That's half your trouble Jack. You could do so much more good by posting less, and being more constructive when you do post.
It was a joke hence the , you are another who cannot resist jumping on the band wagon, i hope you are not too offended if i ignore your advice. 
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Edited by Jack_Hackett (Sat 12-Feb-11 11:25:59)
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Can I suggest stopping here and considering how childish you are making yourself look?
At end the day no one opinion about any product is correct, why? Because its an opinion, and when people talk of their experiences nothing wrong in people doing this, so long as its clear it is their experience.
What is needed from people is a degree of common sense, and if that does not appear then people will be given a break to consider getting some.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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On the contrary by continuously battling with every poster that remotely slights talktalk in anyway he draws attention to its failings more than if the posts were left to be disregarded by most of the forum readers. He has also helped to give this forum a reputation that makes newcomers feel unwelcome. I don't believe in ignoring posts which are clearly wrong, you are doing any good for newcomers who want an opinion from those who actually use TT. If you see a post which is obviously intended to be misleading, why not correct it?
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On the contrary by continuously battling with every poster that remotely slights talktalk in anyway he draws attention to its failings more than if the posts were left to be disregarded by most of the forum readers. He has also helped to give this forum a reputation that makes newcomers feel unwelcome. I don't believe in ignoring posts which are clearly wrong, you are doing any good for newcomers who want an opinion from those who actually use TT. If you see a post which is obviously intended to be misleading, why not correct it?
At the risk of sounding childish I say spot on Batboy the problem is if you do you are accused of being a fanboy, lying or worse.
and up pops another post proving my point - http://forums.thinkbroadband.com/talktalk/t/3966447-...
Edited by Jack_Hackett (Sat 12-Feb-11 17:30:31)
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As a relative newbie here I have found Jack Hack has become a pain in the butt. Any criticism of TT and he's off on his hobbyhorse leaving a trail of whatever comes out the rear end. The mods have been very tolerant but I now skip posts which have TT in the heading as they contain the same boring diatribes against anyone who posts aspersion on TT.
This from someone who was quite satisfied with TT group until they cut me off without warning. My friends and relatives who were with TT have changed ISP because their evening speeds became so slow due to contention (Like me, light users, 4-8 gb/month.
All ISPs have problems, some fix them better than others. Now with BT I have had problems but received excellent advice and service, though I know many posters here are unhappy. But on a positive note ... my TT compensation cheque arrived two days ago after only three reminders and one formal notice of court action !
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As a relative newbie here I have found Jack Hack has become a pain in the butt. Any criticism of TT and he's off on his hobbyhorse leaving a trail of whatever comes out the rear end. The mods have been very tolerant but I now skip posts which have TT in the heading as they contain the same boring diatribes against anyone who posts aspersion on TT.
This from someone who was quite satisfied with TT group until they cut me off without warning. Hardly an unbiased opinion then.
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My post was neither biased nor unbiased. It was a statement of fact: I was satisfied until they cut me off.
This is exactly the point I was making. It's impossible to make a comment about TT without some self-appointed defender hopping onto his/her hobbyhorse.
This is enough. I'm bored and I'm off to another thread.
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As a relative newbie here I have found Jack Hack has become a pain in the butt. Any criticism of TT and he's off on his hobbyhorse leaving a trail of whatever comes out the rear end.
Would you care to show all the examples you refer to?
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On the contrary by continuously battling with every poster that remotely slights talktalk in anyway he draws attention to its failings more than if the posts were left to be disregarded by most of the forum readers. He has also helped to give this forum a reputation that makes newcomers feel unwelcome. I don't believe in ignoring posts which are clearly wrong, you are doing any good for newcomers who want an opinion from those who actually use TT. If you see a post which is obviously intended to be misleading, why not correct it?
Spot on Batboy the problem is if you do you are accused of being a fanboy, lying or worse.
Fanboy or not you do come across as one, as you will not accept talk talks failings, even though some of them have been publicised of national TV. my opinion of them is that they too are similar to tiscali in some ways, such as standards of support, price, even the full llu trap , and in my honest opinion i personally would not recommend any isp who operates in that way, i could go on but wont do
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My post was neither biased nor unbiased. It was a statement of fact: I was satisfied until they cut me off.
This is exactly the point I was making. It's impossible to make a comment about TT without some self-appointed defender hopping onto his/her hobbyhorse. In what way am I defending them?
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Fanboy or not you do come across as one, as you will not accept talk talks failings, even though some of them have been publicised of national TV. my opinion of them is that they too are similar to tiscali in some ways, such as standards of support, price, even the full llu trap , and in my honest opinion i personally would not recommend any isp who operates in that way, i could go on but wont do But that's not the point. The point is regarding those who make false and misleading accusations against TT in an attempt to dissuade new users from signing up, in order to spite them. This hurts nobody except the new users looking for honest opinion.
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Fanboy or not you do come across as one, as you will not accept talk talks failings, even though some of them have been publicised of national TV. my opinion of them is that they too are similar to tiscali in some ways, such as standards of support, price, even the full llu trap , and in my honest opinion i personally would not recommend any isp who operates in that way, i could go on but wont do But that's not the point. The point is regarding those who make false and misleading accusations against TT in an attempt to dissuade new users from signing up, in order to spite them. This hurts nobody except the new users looking for honest opinion.
There are a few, but on the other hand Jack still defends talktalk on stuff that hasn't been posted just to spite talktalk,,or he just likes to argue &wind people up as it comes across that way ,And from reading some of the negative posts the poster has valid grievances against talktalk,
Edited by tommy45 (Sat 12-Feb-11 17:53:55)
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And from reading some of the negative posts the poster has valid grievances against talktalk, In what way valid? The poster has a connection problem, probably wiring at his end, which is up to him to sort out.
What valid grievance is there?
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... nested quotes trimmed ... I don't believe in ignoring posts which are clearly wrong, you are doing any good for newcomers who want an opinion from those who actually use TT. If you see a post which is obviously intended to be misleading, why not correct it?
Spot on Batboy the problem is if you do you are accused of being a fanboy, lying or worse.
Fanboy or not you do come across as one, as you will not accept talk talks failings, even though some of them have been publicised of national TV. my opinion of them is that they too are similar to tiscali in some ways, such as standards of support, price, even the full llu trap , and in my honest opinion i personally would not recommend any isp who operates in that way, i could go on but wont do
I have been accused of this several times feel free to show me some examples of this.
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Fanboy or not you do come across as one, as you will not accept talk talks failings, even though some of them have been publicised of national TV. my opinion of them is that they too are similar to tiscali in some ways, such as standards of support, price, even the full llu trap , and in my honest opinion i personally would not recommend any isp who operates in that way, i could go on but wont do But that's not the point. The point is regarding those who make false and misleading accusations against TT in an attempt to dissuade new users from signing up, in order to spite them. This hurts nobody except the new users looking for honest opinion.
There are a few, but on the other hand Jack still defends talktalk on stuff that hasn't been posted just to spite talktalk,,or he just likes to argue &wind people up as it comes across that way ,And from reading some of the negative posts the poster has valid grievances against talktalk,
Again I ask for examples of this.
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And from reading some of the negative posts the poster has valid grievances against talktalk, In what way valid? The poster has a connection problem, probably wiring at his end, which is up to him to sort out.
What valid grievance is there?
i meant in general not only this post, as we were on the subject of jack defending talktalk regardless of who was to blame
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... nested quotes trimmed ... But that's not the point. The point is regarding those who make false and misleading accusations against TT in an attempt to dissuade new users from signing up, in order to spite them. This hurts nobody except the new users looking for honest opinion.
There are a few, but on the other hand Jack still defends talktalk on stuff that hasn't been posted just to spite talktalk,,or he just likes to argue &wind people up as it comes across that way ,And from reading some of the negative posts the poster has valid grievances against talktalk,
Again I ask for examples of this.
read the forums jack they are there,
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i meant in general not only this post, as we were on the subject of jack defending talktalk regardless of who was to blame I was talking about the OP in this thread. You have to read it to believe it.
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read the forums jack they are there, Then they shouldn't be too hard for you to find.
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Hi all,
Just after some opinions and advice.
I live in a town centre, approximately 2km line length from the exchange. My line quality is very good from the figures, however Talktalk are 'claiming' that the fastest speed my line will support is about 8.4mb.
I'm positive that this is rubbish though. I've tried speaking to them twice, been through both first line (useless) and second line (mostly useless) support, and constantly fobbed off with the same disinterest. Yet I'm certain my line should support much faster.
I'm told that as I get 8mb, thats plenty so I should stop moaning... I don't really use my broadband for that much, mostly just for the xbox. It's not a massive issue if they don't sort it but if I'm entitled to faster, I would like faster!
Connection Speed 8404 kbps 924 kbps
Line Attenuation 28 db 7 db
Noise Margin 12 db 12 db My take on your speed issues, based on the figures above at face value
with an attenuation of 28db you should get around 15-16mbits and as the SNR appears to be set at 12db which is effectively capping the download speed to where it is,(based on a target SNRM of 6db)
But as talktalk use some form of DLM the reason for the high 12db margin could be down to a line fault,faulty kit at your end, or the DLM not working correctly, but to tell you that you should be thankful you are getting 8mbits is clearly wrong on their part they should not be saying stuff like this as they clearly don't appear to have a clue of how adsl works( "they" = the person employed by talktalk who told you this, not all talktalk employees)
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And from reading some of the negative posts the poster has valid grievances against talktalk, In what way valid? The poster has a connection problem, probably wiring at his end, which is up to him to sort out.
What valid grievance is there?
i meant in general not only this post, as we were on the subject of jack defending talktalk regardless of who was to blame
So as i ask go get some proof to back up your accusation, i have already said i will reply to posts that are made by X TT customers with outdated views and ones that have never been customers but feel it necessary to post here something i have never understood, feel free to post proof I have said something about TT that is not true.
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His beef seems to be that TT are saying the line can only support 8.4 megs. Now *all* isp's do this, based on BT's comedy database. It's hardly a TT failing, more like a BT failing.
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... nested quotes trimmed ... There are a few, but on the other hand Jack still defends talktalk on stuff that hasn't been posted just to spite talktalk,,or he just likes to argue &wind people up as it comes across that way ,And from reading some of the negative posts the poster has valid grievances against talktalk,
Again I ask for examples of this.
read the forums jack they are there,
Toy make the false accusation feel free to supply the proof to back this up.
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... nested quotes trimmed ...
Again I ask for examples of this.
read the forums jack they are there,
Toy make the false accusation feel free to supply the proof to back this up.
I don't need to prove anything to you, as i have said already the prove is in these forums, and plenty of other forums ect out there on the www. for all to see, anyway nice try jack,lol
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... nested quotes trimmed ... read the forums jack they are there,
Toy make the false accusation feel free to supply the proof to back this up.
I don't need to prove anything to you, as i have said already the prove is in these forums, and plenty of other forums ect out there on the www. for all to see, anyway nice try jack,lol
So as i suspected just another troll jumping on the bandwagon, bye.
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I don't need to prove anything to you, as i have said already the prove is in these forums TBH if you made the accusation, you should be able to demonstrate it. It's not really up to the accused to defend made-up accusations.
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Fanboy or not you do come across as one, as you will not accept talk talks failings, even though some of them have been publicised of national TV. my opinion of them is that they too are similar to tiscali in some ways, such as standards of support, price, even the full llu trap , and in my honest opinion i personally would not recommend any isp who operates in that way, i could go on but wont do But that's not the point. The point is regarding those who make false and misleading accusations against TT in an attempt to dissuade new users from signing up, in order to spite them. This hurts nobody except the new users looking for honest opinion.
There are a few, but on the other hand Jack still defends talktalk on stuff that hasn't been posted just to spite talktalk,,or he just likes to argue &wind people up as it comes across that way ,And from reading some of the negative posts the poster has valid grievances against talktalk,
i don't see that as an accusation, my opinion maybe, but not an accusation,.but i do know one thing he throws the rattle out of his pram for no real reason and called people trolls for the sake of it,
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i don't see that as an accusation, my opinion maybe, but not an accusation,.but i do know one thing he throws the rattle out of his pram for no real reason and called people trolls for the sake of it, An opinion then, based on what evidence? As far as I can see, Jack only responds like that to people who accuse him first.
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My opinion is based on some of the posts within the talktalk forum, thats all it is,
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i don't see that as an accusation, my opinion maybe, but not an accusation,.but i do know one thing he throws the rattle out of his pram for no real reason and called people trolls for the sake of it,
Again i ask for proof of the accusation in the last half of the post above, if my posts are so prolific it will not take you long to post the proof.
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. Frankly I think he should be banned outright!
Obviously the mods didn't so your thoughts are irrelevant, now back to your bridge troll boy.
Yet another post directed at the poster rather than the topic... we can always change our minds.
you sure have a short memory jack
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Jack_Hackett's support for TalkTalk is now notorious. Whether defending or criticising TalkTalk reputation anyone who goes to the length he has in arguing with post after post after post proves to be a nuisance more than a benefit in the end.
Just take this thread for instance. The OP only asked for help in determining the true speed potential of his line and because he included a single critical comment on TalkTalk telephone support Jack_Hackett felt it necessary to give a sarcastic reply.
Without providing any useful advice in any of his posts to the OP in this thread he as still managed to dominate it with 21 posts out of 67 by far the most prolific poster here.
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... nested quotes trimmed ...
Obviously the mods didn't so your thoughts are irrelevant, now back to your bridge troll boy.
Yet another post directed at the poster rather than the topic... we can always change our minds.
you sure have a short memory jack
All the posts in the latter part of this thread have been directed at me not the topic so in my opinion i have every right to defend myself against the accusations, I assume the threat also applies to those who have posted at me and not the topic.
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Without providing any useful advice in any of his posts to the OP in this thread he as still managed to dominate it with 21 posts out of 67 by far the most prolific poster here.
You seem to be suffering from selective reading again, i had a joke in my OP (the chair bit) I also posted a picture of the estimate speed for his line, doesn't that just blow your statement "Without providing any useful advice in any of his posts" out of the water?
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My opinion is based on some of the posts within the talktalk forum, thats all it is, So why are you posting here about posts on another forum? Surely, you should be posting in that forum to make any sense?
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It was mentioned here that jack hackett has become an absolute nuisance within TT threads here at thinkbroadband , and i am 101 % in agreeance with that sentiment. he just will not permit ANYBODY to voice any feelings they may have that dont portray TT as the best ISP in the UK and derails thread after thread with "monotonous regularity" as bill pointed out earlier.
when jack comes riding over the hill on his white horse , the thread he joins in is destined to end in a slanging and spitting match. i state clearly for the record that ive no love for TT and have said so before.
if somebody has a grievance with TT and wishes to raise it here, they should be extended the courtesy of free speech and not have to put up with jack`s childishness and being bombarded with sarcastic and condescending flame starting replies.
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It was mentioned here that jack hackett has become an absolute nuisance within TT threads here at thinkbroadband , and i am 101 % in agreeance with that sentiment. he just will not permit ANYBODY to voice any feelings they may have that dont portray TT as the best ISP in the UK and derails thread after thread with "monotonous regularity" as bill pointed out earlier.
when jack comes riding over the hill on his white horse , the thread he joins in is destined to end in a slanging and spitting match. i state clearly for the record that ive no love for TT and have said so before.
if somebody has a grievance with TT and wishes to raise it here, they should be extended the courtesy of free speech and not have to put up with jack`s childishness and being bombarded with sarcastic and condescending flame starting replies. Can you link to any proof of your claims?
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Get back under your bridge
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Get back under your bridge With no proof, they could be fabricated.
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here's one
http://forums.thinkbroadband.com/talktalk/f/3905538-...
poor old golden oldie and the disgraceful treatment at the hands of talk talk, somebody expresses the opion that Talk Talk are useless. And if anybody has follwed this saga they have been awful and JH runs in and says
"Now you have your new super fast and shiny connection maybe its time to tale your trolling donkey off the forum. wink"
Now the use of smileys to hide a pretty nasty comment I feel is unacceptable, also I am a relative newcomer and I also find some of the comments made by some people here pretty offputting as well.
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here's one
http://forums.thinkbroadband.com/talktalk/f/3905538-...
poor old golden oldie and the disgraceful treatment at the hands of talk talk, somebody expresses the opion that Talk Talk are useless. And if anybody has follwed this saga they have been awful and JH runs in and says
"Now you have your new super fast and shiny connection maybe its time to tale your trolling donkey off the forum. wink"
Now the use of smileys to hide a pretty nasty comment I feel is unacceptable, also I am a relative newcomer and I also find some of the comments made by some people here pretty offputting as well. Wrong. That was a response to adslmax who is not a TalkTalk subscriber.
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if the children - any of them - restart this thread they will have a half term break
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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