Network Status Updates

Just wondering how up to date the network status updates are on TT's website??? Since early evening here we've had really poor internet speeds with very high pings.

Usually we get download speeds of 12-13mbps in the evening but it has been around 0.5-2mbps (speedtest.net) with pings of anywhere around 121-241ms. I've done all the usual checks, routers, filters etc. but nothing appear to be amiss there, so I can only imagine it's a Talk Talk problem. Half their site seems to be inaccessible at present and I can't even get their speed tester to load.

BTW my exchange is EADER (Norfolk, East Region), is anyone else experiencing problems today/this evening?

Edited by deleted (Fri 28-Oct-11 19:31:29)

Yes. I'm in Norfolk too and am having the exact same problem, as are many others from around the country who have been posting on TTMF. There is nothing wrong your end - it's definitely a TT network issue . There is lots of packet loss too, which is prevently webpages from loading correctly - reloading the page will usually bring it up eventually.

The network status pages are certainly not up to date as I write this.

Edited by Futaura (Fri 28-Oct-11 19:05:25)

Thanks, thought it was a TT issue, seemed to suddenly drop off around 4pm was listening to Spotify at the time and the tracks seemed to take an age to start, which is when I noticed other browsing problems.

Yep - 4pm here too. Was watching/streaming a film on Lovefilm when it dropped out and would no longer play.

Yes, this is a TT network issue.

It is affecting all of their networks (Talk Talk and ex-Tiscali) as well as wholesale services. We suspect re-routing somewhere but it appeared to start at 15:53.

Matt

Same here in north-west London. This has been happening for several days now, and is very noticeable in the evenings. It had got so bad this evening that I came in here to post my message and to find out if this problem is widespread - which I see it is.

Download speed here is 0.94 mbps and ping is 121 ms.

Edited by deleted (Fri 28-Oct-11 20:09:59)

Hey there, it effected my aunts line in cornwall thisevening, page load times where rediculous!, here is a snapshot of her ping, Taltalk ping snapshot - 28.10.2011

Hi people,

i to am affected by this but it does not seem to be affecting my ping as much as some others, i am with a reseller of an Opal/TalkTalk Business product so looks to have affected the whole network.

Ping Graph
http://www.thinkbroadband.com/ping/share/17bcb3a4ab6...
Speedtest
[IMG]http://www.speedtest.net/result/1560962347.png[/IMG]
Normal 5.2MB Down 0.85 UP
Pingtest
[IMG]http://www.pingtest.net/result/49475493.png[/IMG]

I'm on a similar resold package to yourself but am seeing worse ping without the packet loss.

BQM Link

I was surprised at my ping being so low considering what everybody else is getting, the speed has been almost constant at 3mb tonight normally a rock solid 5.2mb.

Just spotted this on TALK TALK BUSINESS'S website
http://www.talktalkbusiness.co.uk/help-and-resources...
Might this explain some of the issues we are having?

Definitely looks to be more than just TT, having problems here on AOL for the past few nights aswell now. I was having a read of the TT member's forum and all the traceroutes seem to show problems in as13285.net

Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  router [192.168.0.1]
  2    29 ms    25 ms    26 ms  host-92-5-224-1.as43234.net [92.5.224.1]
  3    25 ms    26 ms    42 ms  host-92-31-247-97.as13285.net [92.31.247.97]
  4    30 ms    30 ms    30 ms  host-92-31-247-96.as13285.net [92.31.247.96]
  5    41 ms    38 ms    33 ms  xe-11-2-0-scr002.log.as13285.net [78.144.2.131]
  6    31 ms    31 ms    31 ms  xe-9-1-0-scr001.sov.as13285.net [78.144.0.242]
  7   123 ms   125 ms   136 ms  xe-10-0-0-scr010.sov.as13285.net [78.144.0.228]
  8    33 ms    32 ms    40 ms  bbc-pp-sov.as13285.net [78.144.5.1]
  9   131 ms   121 ms   122 ms  212.58.238.149
 10   124 ms   123 ms   130 ms  virtual-vip-231.thdo.bbc.co.uk [212.58.241.131]

lol..its been horrendous the last 2 days.
my ping in World of Warcraft was ranging between 900-1759.

Pings to even the BBC were up over 300 (normally 19).

whats really hacked me off theres been no replies on this issue on the talktalk forum from the OCE's..and they have had more than enough time to inform people.
I tried to look at the exchange status..but 'my account' has been down nearly all week also.

I knew moving to a cheaper Provider could mean not as good service but pings of 900 im not having that.looks like im going to be moving in 4-5 months if the service is still bad im going to pay whats left of the contract and go back to my old ISP.theres little point trying to save money if the service being offered is pants.

theres clearly been a network issue and its been deeply unfair the OCe's have allowed lots of the threads to go without a Genuine answer what the problems been.

Latency appears to have gone back to normal levels now.

Matt

Ping in Wow is really iffy again this morning
its creeping to the 350 mark.

Yep, this is what sparked it off for me too, went into the raid on Wednesday and ping started shooting up to 8k ms. Had to cancel the raid since me and another on AOL had the same problem. As you say it's starting to creep up already aswell.

In reply to a post by atj003:

theres clearly been a network issue and its been deeply unfair the OCe's have allowed lots of the threads to go without a Genuine answer what the problems been.

To be fair to the OCE's, the problems look to have been relatively isolated compared to what started to emerge at 4pm yesterday and the OCE's had probably left off at 5pm for the weekend. However, even if they were on duty, it looks like they wouldn't have been told of any major faults anyway, given the TT network status pages have still not been updated to even mention anything of it. I know some people have gotten a message when logging into their account about problems, but for me it said everything was fine - no problems. Again, it is TT's lack of transparency and communciation (internally and externally) that is letting them down.

Matt,

If one used full or partial LLU at an exchange where the only provider was Opal/CPW with an ISP such as xilo/uno would the connection issues, such as those mentioned in this thread, also effect one's self in the same way as it does for TalkTalk users?

It affects anyone using that network, be it directly or indirectly; MPF or SMPF.

Matt

Cheers Matt,

Who is ultimately responsible for the network then - Opal?

Opal by their old name, Talk Talk Business by their new name.

This issue only seems to occur when there is a break between two locations and it seems that they'll reroute traffic leaving some service than none at all.

The pattern though is far too consistent: Base latency seems to stick around 120ms and it can randomly affect lines all over. Sometimes even lines on the same exchange see different results. Two lines on the same exchange, one will see the problem the other wont.

I didn't have the increase in latency yesterday but did notice a drop in session. At the same time, other lines had an immediate increase in latency.

This only used to occur on the Opal network on the original "Talk Talk" exchanges. Since they merged the ex-Tiscali exchanges on to the same backhaul network, those locations do see the same problem too.

We're monitoring all the lines we can on that service, as well as a number of Talk Talk customers who have let us ping their router and other partner networks using the TTB wholesale product.

We don't see it occur too regularly which is part of the problem in a swift diagnosis as by the time it was escalated from TTB SMC to their NOC, the issue had stopped. This has now been raised higher within TTB so hopefully it will address why it seems to affect the network so much.

The flip side is that customers still have some internet connectivity even if a little laggy or slow instead of a complete outage but it seems that many would prefer a complete outage to know that it is an actual fault opposed to just a "slow down".

Matt

Thanks for that full and detailed information Matt

So, I guess, any end users of the TTB wholesale product (SMPF or MPF) will continue to have potential and actual issues with their lines until the problem is eventually addressed by the higher echelons of TTB.

I know my cousin who uses TT LLU had a considerable slow down last Wednesday evening for a hour or so - his fix was to simply reboot the router and his normal speed retuned. Whether or not his problem was related to network issues we just don't know but it did stop him from watching even 360p SD YouTube videos for a while because they were extremely slow to buffer.

In reply to a post by 4M2:

I know my cousin who uses TT LLU had a considerable slow down last Wednesday evening for a hour or so - his fix was to simply reboot the router and his normal speed retuned. Whether or not his problem was related to network issues we just don't know but it did stop him from watching even 360p SD YouTube videos for a while because they were extremely slow to buffer.

It is probable that the new connection was routed different within their network. This is likely to be similar to how one connection on the exchange can be affected and another will work fine.

Matt

or the noise margin had plummeted and a resyc gave less errors.

TalkTalk kit tends to hang on until the errors eat into the available bandwidth, so before a reboot always take a peek at the stats

Same problems here in North Bedfordshire. Last night the lowest pings I was getting were around 300, the internet was pretty much un-usable.

Today pings are normal but my download is the same as my upload speed (0.36). I'm with Pipex and spoke to their support, they said they think around 40-50 BT exchanges across the UK are down. But I don't see how if this is only affecting talktalk. They were otherwise pretty clueless as to what is going on. They just told me to monitor it for a day and get back to them :/

Edited by deleted (Sat 29-Oct-11 22:24:54)

Hi All,



TT suffered a fibre cable break on Friday. As part of restoration work to re-establish the link traffic was temporarily re-routed, causing some congestion in southern areas.


The Fibre link has now been restored and customers ho reported this issue on friday were seeing speed issues resolved on Saturday. If there has been any continuation of speed issues following this we can look at these as individual issues for any TalkTalk Customer. Any customers of TT resellers would need to raise the issue to their ISP directly.


Regards

Mark
TalkTalk Online Community Department