If you send me a Private Message with your telephone and account numbers, I will get you added to the database.

Cheers

Ady

Sent you the pm. Please add me to the database.

Thanks

I am also unable to register on the members forum. I receive this error message:

'Your telephone / account number combination is missing from our database or the account is no longer active. You must have an active account to access the Members Forum'

I have had an active account since 17-5-11. I have spoken to customer services several times without any success whatsoever. I have also emailed the address given earlier in this thread, and used the 'live' support contact form. I have had two email replies giving me detailed instructions to do what I have already done. It was clear that they had not even read my polite and succinct email.

I find all of this rather irritating.

This is a shame, because everything else has been very positive. My speeds have improved, and the connection is rock solid.

Is there anything I can do to get my details added to the database? Or is this a lost cause?

Generally sending a private message to TalkTalk_Support user on these forums gets something happening

if that fails then its email me and I'll try to pester TalkTalk, though I am in my busy time of year

Thanks very much MrSaffron, it's working now.

I can't register on the forums either, I have tried emailing them, but no reply. I'm just active with TalkTalk and would like to register on forums and change my profile.

Edit: Registered now.

Edited by JB68 (Tue 07-Jun-11 14:35:23)

Hi all,

sorry I have been on leave, everyone who has PM'd should now have had a reply and/or been able to register. Apologies for the delay.

Ady

hello i am also having difficulty gaining access to the members forum, really need to speak to an OCE about fastpath profile but cant get on ? i realise this is a really old thread but does anyone still work there or can help

thankyou