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Over the last week or so I haven't noticed that my Internet is getting slower so did speedtest using speedtest.net and only got 1.8mb. I ran same test over few days different times and same. Now back in December last year it was about 5.0mb.
Is there anything I can do to improve it again or is there fault with my line?
Is there anymore tests I can do or more information I can provide to help diagnose the problem?
I'm with orange with original livebox.
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You need to find your router stats (attenuations, sync rates, margins). See http://kitz.co.uk/adsl/frogstats.php for help.
You may have suffered a "noise" event which may have temporarily affected your speeds or a filter may have failed. The stats will help in diagnosis.
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Just had a look at my settings and these are them
Sync Speed - 8896
Attenuation - 29
SNR Margin - 8.6
Downstream - 8128
Upstream - 448
Dynamic DNS - off
Is there anything else I need to do? Hope this is enough for diagnose.
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See if www.speedtester.bt.com will report your IP Profile.
But looking at the router figures, suggestion is that ISP congestion or exchange congestion are a factor rather than your telephone line/modem.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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What exchange? Looks like a 20CN ADSL Max exchange which are often congested.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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I keep getting HTTp 500 error on that website speedtester
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What exchange? Looks like a 20CN ADSL Max exchange which are often congested.
Knebworth Exchange
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I got it to work, was just playing up. Here is my results from BT Speedchecker
Download speed achieved during the test was - 1.65 Mbps
For your connection, the acceptable range of speeds is 400 Kbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
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Worst case it should take 5 days for the IP Profile to recover to the 7150 value that matches your sync speed.
Keep an on the connection speed. and run this test once a day, for a few more days. If once 5 days have passed it is still slow and you've not seen the modem connect at a slow speed in that time, then pester support telling them your IP Profile appears to be stuck at 2 Meg
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Ah cheers, I thought there must be something wrong.
So is my ip profile stuck at the moment?
Oh when you say support is that with BT as thats who I pay line rental to or do I have to contact Orange or someone else?
Also just looked at my up time and it seems my broadband has been only up for 1 day so it looks like its dropping out when it should'nt.
Also might try the test socket.
Edited by deleted (Sat 14-Apr-12 19:30:20)
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As it is a broadband issue it is with Orange who you buy your broadband from
Stuck - depends on what the speeds the modem connected at previously
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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One wonders why you are only on ADSL Max, when your exchange is capable of 21CN WBC ADSL2+. You could be getting 16 Meg Sync on ADSL2+.
How long have you been with Orange? On what package? What does it say under Change My Package on your account on their site? Were you on their LLU before they got into bed with BT?
No point in trying test socket. That cannot affect your IP Profile, only your Sync which is maxed out.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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Never noticed that before. I've been with orange broadband since 2006 when it was originally wanadoo. I get it free with my orange mobile phone and it just roles over everytime I upgrade my phone.
It's a good deal but it's becoming less of a good one with poor Internet speeds.
I'll check out the upgrade thing in the morning and report back. Not quite sure what deal was on all those years ago and it's never fully explained now when I upgrade.
Nor quite sure what LLU means so not sure answer to your question however I may have already answered it 
so with regard to my sync I'll have to ring up orange as I should definitely be getting faster speeds. I presume they are the only ones who can do that?
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I get it free with my orange mobile phone and it just roles over everytime I upgrade my phone. Ah! You are on a free BB deal with your mobile. Didn't know they still did that but they probably count it as a legacy deal. That probably explains a lot. They put you on their slowest 8 Meg BB package. as I should definitely be getting faster speeds. I presume they are the only ones who can do that? Not necessarily as you are on a free legacy BB deal. But you might be able to do it in that Change Your Package thing if you are prepared to pay for it. But consider thoroughly whether you want to put your landline with them as well. If not, you will have to phone up and ask to be upgraded to Simply BB.
But maybe you need to sort out your current speed issues 1st. As you are you should be getting about 6.6 Meg throughput.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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Yeah they don't do it anymore, I've just been able to carry it over every year. Never had issue with the speed until now.
Is there anything else I can do to get speed faster as back in December I was getting speeds like that.
Gonna ring orange this morning to see what they say too. It looks like my ip profile is the problem.
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Just checked my broadband package and I'm on Broadband Plus apparently.
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Just rang them and they said its a router problem so they are sending me a new livebox which I know ain't gonna be the fix of the problem URG!!! and told me to change channel number.
Edited by deleted (Sun 15-Apr-12 10:05:55)
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I think that support must get a bonus for every brightbox sent out
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Just checked my broadband package and I'm on Broadband Plus apparently. What speed, if any, does it say?
They don't do Livebox anymore. Now they send out Brightboxes, which are quite good and which Orange allege are the cure to all speed problems 
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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It states up to 8meg with 2gb usage (which is news to me). Technically I should get nearly 8 as my line supports it. I might ring them back again.
The lady said she would send me a new bright box but asked if I use the 2nd line which I do. The bright box oddly doesn't support this and there for she is sending me a new livebox.
I don't think this will sort the problem. She even said that my line supports upto 10 meg so why I'm getting 2 I have no idea. I think orange have capped the speed and if they don't sort it I'm gonna leave, seems such hard work.
Might try plusnet, be or virgin media.
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ISP does not use the IP Profile to cap the line. The modem would connect at 2272 Kbps if they wanted to cap you to 2Meg.
In short you are talking who do not understand the IP Profile, so giving you what they think is the closest answer.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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ISP does not use the IP Profile to cap the line. The modem would connect at 2272 Kbps if they wanted to cap you to 2Meg.
In short you are talking who do not understand the IP Profile, so giving you what they think is the closest answer.
ok I see, what's the next course of action I should follow? Orange tech support didn't really help me this morning. Bt tested the line also and no fault found. Just not sure what to double next. Was going to try test socket but people say that won't make much difference. 
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The profile should automatically rise provided you don't have a(nother) low sync event. You need to be patient and wait a few days. Keep an eye on your router sync rate to note if it falls again which would indicate an underlying problem.
Perhaps use RouterStats to monitor the situation, see http://www.vwlowen.co.uk/internet/files.htm
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ok I see, what's the next course of action I should follow? Already answered!
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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Stop phoning BT about it, this is nothing to do with the voice line rental billing.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Ok thank you again guys for all your help, it is much appreciated.
I'm trying the speedtester and getting this error now
You have already completed 1 full speed tests within an hour. The Performance Tester will only allow one test to be complete every 60 minutes.
I did the test yesterday afternoon last so not sure why its saying that, any ideas?
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That tester is far from perfect, so take a peek again tomorrow.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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That tester is far from perfect, so take a peek again tomorrow.
Nope same issue, still telling me I have got to wait for an hour between tests even though I have been trying for ages now. Seems to work for other people.
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Works for some others and some have your problem.
ISP should still have visibility of the IP Profile, my advice is support stone wall when you ask them to check, and it may need escalating up the support chain, then change provider.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Works for some others and some have your problem.
ISP should still have visibility of the IP Profile, my advice is support stone wall when you ask them to check, and it may need escalating up the support chain, then change provider.
Its now working again and ran test again, same results as other day with ip profile a 2meg however still give it the 5 days you suggested and then I will contact them again. Will definatly push for it to be escalated up the ladder and very inclined to move providers.
Any suggestions on good, reliable isp?
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Hello Turnipfarmer,
If you send me your details, landline number your broadband is on and a contact number, I will get this issue escalated and some will call you back.
Regards
Gavin
Orange Home Broadband
'I am here to help'
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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Hello Turnipfarmer,
If you send me your details, landline number your broadband is on and a contact number, I will get this issue escalated and some will call you back.
Regards
Gavin I have sent you a PM
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Thought I would give everyone an update.
Big thanks to Gavin and his team, rang me the next day. The speeds have now increased as well as my IP profile.
These are my stats
Download speedachieved during the test was - 5.67 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
Noise margin (dB) : 9.3
Attenuation (dB) : 29.0
Attainable download rate (kbps) : 9024
Downstream - 8128
Upstream - 448
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