Jurassic will send a member of staff to install the technology, router, check the reception thoughout the property, provide an explanation for how everything works and provide excellent post installation service.

Will they do it for £24 pm as I am paying Plusnet this year? Nice rant, though, thank you.

You might also have a million pound Hypercar but it physically can't go quicker than the vehicles around it unless you pay for special treatment.

Take some of the £5000 equipment, sell it and get a better wi-fi setup.

Yes. You apparently live up to your profile description of 'grumpy old git' . See Jurassic's guide to the installation of their service at at customer's property. Surely better than receiving a sub-standard router by post and then being expected to install it onself. https://jurassic-fibre.com/help-support/installation/

Contracts currently being offered by Jurassic : https://jurassic-fibre.com/home-broadband/ So all that is being offered, plus incredible download and upload speeds, for £22.50 per month. Malwaremike have you actually read my post?

I accept there may be some limitations to wifi coverage in houses, but that does not explain the variations I experience of between 4-5-6 mbps to 40 mbps, which causes the problems I have described. The thickness of my walls do not change. If it can can manage 40 mbps why does that fluctuate to such a gross degree? All I am saying that my experience of ISP provision and support has been lacking. As customers why should we accept that? And why should we accept 2nd rate services generally when there appears to be superior and personalised services increasingly being made available.

Malwaremike is this really a rant, or an expression of relief that more inclusive services appear to be arriving? Are you really happy with your 30 mbps service? For £1.50 a month less than you pay, I shall experience 10 times the performance figure you 'enjoy', and an apparently personalised service.

Why should we all accept less?

Edited by monofoto (Thu 26-May-22 15:43:05)

I shall retain ALL of my £5000 equipment and achieve what you suggest at the installation of the new internet provision. I will also discuss the merits of ethernet cabling face to face with an engineer at the time of installation, at least for my music streamer and my workstation, and ask for suggestions how to install that effectively. As consumers, why is there such negativity to what I am saying? Hi-res music streaming services and 4k+ hi-def movie and gaming services are becoming common; ISP's surely need to provide a reliable internet service to meet the consumer and technological demand without everyone needing to become 'expert'.

I suspect the router is 'junk' but I do not know. I am not technically proficient, but suspect that the advice provided to me from my ISP's engineers is patronising and inadequate. I would not know how to swap out my router for an alternative. I do know I am frustrated that I am not getting 66mbps as advertised at the splash page of my ISP's website, and feel more frustration when that speed drops to 4 or 5 or 6 mbps on occasions. I am seduced by the allure and increasing capability of technology which facilitates and enables my interests to be widely explored, but stymied by limitations around ISP provision despite the grandstanding announcements and boastful promises later comprehensively rowed back from when studying the fine print.

This thread is about what should be normal, and what is now becoming possible. This benefits non-tech people, potentially elderly people, in fact anyone who just wants to explore their interests without having to delve too deeply under the bonnet. Is that unreasonable?

I think perhaps you should wait and see what Jurassic Fibre deliver before you start drawing conclusions. If it's as good as you expect it to be then that's obviously great.

For what it's worth, the 66Mbps speed advertised on Plusnet's homepage is an average figure and you will have received a more customised estimate when signing up. For obvious reasons they aren't able to provide personalised estimates before they've collected any personal information.

I just recorded my download speed as 12.2 and upload speed as 5.7 mbps over wifi. When attaching my Macbook Pro to ethernet it records 41 and 15.8 mbps respectively. Why the variation? Is it the router, thickness of my walls, the mirrors in my house etc etc which accounts for the difference? Yet later those wifi speeds can reduce to 4 or 5 or 6 mbps, or increase to 40 mbps on other occasions. Why the variation when my physical environment remains the same?

In reply to a post by monofoto:

I just recorded my download speed as 12.2 and upload speed as 5.7 mbps over wifi. When attaching my Macbook Pro to ethernet it records 41 and 15.8 mbps respectively.

Well there we go, you've just proved that the issue is with the wifi.

ISPs service stops at your router, wifi is your responsibility. Buy a couple of APs, hard wire them to your router. Job sorted.

In reply to a post by monofoto:

I just recorded my download speed as 12.2 and upload speed as 5.7 mbps over wifi. When attaching my Macbook Pro to ethernet it records 41 and 15.8 mbps respectively. Why the variation? Is it the router, thickness of my walls, the mirrors in my house etc etc which accounts for the difference? Yet later those wifi speeds can reduce to 4 or 5 or 6 mbps, or increase to 40 mbps on other occasions. Why the variation when my physical environment remains the same?

Wi-Fi operates in a shared and unlicensed radio spectrum. Once you have to penetrate walls it's likely you're working in the 2.4GHz band, and there are only three non-overlapping channels in that allocation. If you have a neighbour each side and one of them has a wireless mesh with at least two nodes, and both of them use the network a lot then that's all the frequency consumed before you've even had a look in.

Thank you for the explanation. My ISP's enquiries regarding wall thickness, mirrors and modem height then was disingenuous? There was no suggestion from my ISP's engineers that other networks may be negating my own network. How did rebooting the router apparently restore a maximum wifi connection? And how can an alternative router, or adding AP's ( whatever they are ) improve performance, given the potential existence of other networks? Are you suggesting that the really low download speeds I experience are the result of these other networks? Please help me to understand. Thanks.