Ace Ping Question.

Got to ask it here as I know this gets seen by the Ace guys. About time Ace got their own part of the forum

I am on Ace ul 2meg, the download speeds are more than 3mb pretty much all the time(which is nice) and the upload speeds aren't bad either. Yet when I play online(counter strike source) I have about the worst ping on the server, even compared to my friends 1mb BT broadband(his ping is about 10 and mine is 30)

Is this due to me still being in the training period or is it just the way it is. I have about the same ping as when I was on *shudder* Plusnet, which is a bit annoying.

When I was on UK Online 8mb I got a fantastic ping so I guess it isn't my line.

Any ideas?

A ping of 30 is the worst on the server??

Is interleaving turned on for your line?

What is the IP address of the CS server you use?

Steve

I know 30 isn't bad compared to what the pings used to be like but it is the worst on the server out of say 15 players, the IP is - 87.117.194.89:27015

I have no idea what interleaving is and if its turned on.

Hi

I've just run a test:

Pinging 87.117.194.89 with 32 bytes of data:

Reply from 87.117.194.89: bytes=32 time=15ms TTL=123
Reply from 87.117.194.89: bytes=32 time=15ms TTL=123
Reply from 87.117.194.89: bytes=32 time=15ms TTL=123
Reply from 87.117.194.89: bytes=32 time=15ms TTL=123

Ping statistics for 87.117.194.89:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 15ms, Average = 15ms

It may be that youhave interleaving turned on for your line. We set interleaving to auto, and if you line requires it for stability, it will turn on.

Interleaving can increase ping times.

It may well turn off after the 10 days are up, but it not, we can look at turning it off for you - but it would be at the expense of reduced speed.

Kind Regards

Steve

Is it normal that I am paying for an up to 2mb line and I am getting a lot more than that on downloads? Will it stay this fast or will it even out when the 10 days are up?

Very happy with the connection so far by the way, very reliable.

UK Online was very unreliable but like I said I had a great ping, so maybe interleaving was off with them, I had a low ping but I kept dropping out of games due to the connection going.

Cheers Steve, will have a look after the 10 days and see what happens.

Ain't like a lower ping will make me any better

"Is it normal that I am paying for an up to 2mb line and I am getting a lot more than that on downloads? "

Yes, but you will be reduced to 2Mb in the next few days

Steve

Cow

pings of 10 are only going to be for people who happen to live the closest to their exchanges and have ISP's close to the game servers.

Some ISPs pride themselfs in having very few hops beween gaming servers and your line, maybe you should look for one of them, because 25-30ms isn't exactly high, realistically the difference between 30 and 10 is negligable anyhow.

I get pings between 17-18 and 25-26 generally in CSS, it all depends how far the server is from your phsyical location.

I must be lucky then because I regularly get pings of 7-12 on CS:S. 20-25 on a bad day!

They were up to 90 tonight

If it is because I am so far away from the exchange(and I am) how come I got such low pings with UK Online? Is it the interleaving again?

Is that on more than one server?

Being a far way from your exchange shouldn't really make much difference in ping times as such. The interleaving wouldn't have increased the ping times that much I don't think.

As for UK Online, I assume you used their LLU service? In which case, the LLU Providers generally have faster upload and/or less hops to servers etc.

Pinging 87.117.194.89 with 32 bytes of data:

Reply from 87.117.194.89: bytes=32 time=16ms TTL=123
Reply from 87.117.194.89: bytes=32 time=16ms TTL=123
Reply from 87.117.194.89: bytes=32 time=17ms TTL=123
Reply from 87.117.194.89: bytes=32 time=15ms TTL=123

Ping statistics for 87.117.194.89:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 17ms, Average = 16ms

If you are getting 90's - it looks like it's either a interleaving (if turned on) or a side effect of the 10 day period.

Regards

Steve

Even if in the 90's that would be very high for interleaving, unless of course before interleaving they were getting 60 or 70ms

Andrew

Well if we assume UK Online was LLU or it didn't have interleaving on then I was getting about 10-15 ping with them.

I am far from the exchange but my stats show I get a goodish upload speed, I should be getting around the max upload speed really, this also improves ping I think.

Edited by Trem (Thu 08-Jun-06 15:39:16)

Ping response times if using 32 byte packets is hardly affected by the size of the upstream or downstream

Andrew

What does that mean?

What does the 32 byte thingy mean?

I aren't too clever on technical things as you may of noticed.

It means if using a standard ping then an ADSL connection with a 64kbps upstream versus a 488kbps upstream is likely to ping with the same sort of times

Andrew

Ping is getting worse, but download speed is quite steady now. Ping was the worst its been tonight on a couple of servers but the one I took screenshots on is - 85.133.16.49:27015

My ping was around 135 - 140 odd.

Screenshots - http://www.tremlar.co.uk/Demos/de_prodigy0002.jpg
http://www.tremlar.co.uk/Demos/de_prodigy0003.jpg

I download and play stuff, so this isn't good at all when 50% of my internet use is well below par, please god let it be the training process.

Oh dear.

Edited by Trem (Fri 09-Jun-06 22:48:36)

I just joined an empty DMC server and my ping was 26. My connection has been stable for quit a while and I migrated over to Ace today.

Must be your training process or contention at your exchange.

I doubt it is the training process at all

Andrew

If it isn't and it can't be fixed then I am afraid its adios to Ace.

Hi Trem

Can you PM me some details, such as your line number, sample pings and trace routes, and I'll take a look at what is going on.

Kind Regards

Steve

Hi Steve, the sample pings are linked on the previous page, I don't know how to do a trace route. Any pointers?

At work til later on, can't really do anything til I get home.

Maybe its the interleaving thingymajig, I am sure my line will be stable if interleaving is turned off as its only a 2mb connection and I can get well over that, or am I misunderstanding interleaving?

Hi

From the Start menu, select Run... .

In the "Open:" box, type cmd (Windows NT, 2000, and XP) or command (Windows 95, 98, and Me).

At the command prompt, enter tracert ip-addess , where ip-addess is the one of the server you are trying to access.

Then right click, select "Mark", highlight whe results by dragging your mouse, then press return to copy.

Kind Regards

Steve

The above doesn't work on any server I try, tried the name and also the ip it just says - Cannot resolve server.

Oh dear, I am getting download speeds of between 60-80kbs now.

Not looking good is it?

Hmmm =S

What type of downloads?

Steve

im glad to hear im not the only one having the speed problems :P least i knwo its def not me or my exchange. im assuming ur using P2P?

In reply to:

---

im glad to hear im not the only one having the speed problems :P least i knwo its def not me or my exchange. im assuming ur using P2P?

---

Hi Neon

You already know it's not just you

It's on our status page http://support.aceinternet.co.uk/status/messages.asp and i've already replied to most of the other posts you have made on various forums...

As I've already said, it is being dealt with...

Steve

Steve, I was downloading off a Newsgroup.

Speed test result - http://www.adslguide.org.uk/tools/speedchart.asp?id=114997659387977724622

Edited by Trem (Sat 10-Jun-06 22:57:15)

any idea what it is yet? Or have BT said anything. Would be nice to know whats causing it. I havent came across anybody in any other isp yet though that is having this problem. However someone from ace has just went back to normal so maybe this is a sign of things to come

You are on our 2Mb package (yes, you have not been limited to 2Mb yet)...

You are downloading at 3.2Mb....

And this is a fault?

Lookinjg at the thread, I cannot see if it's a speed, ping or other issue.

I think the best thing to do is to send all your details to [email protected] and we can take a look for you.

Kind Regards

Steve

Mines getting worse. Down to under 30 KB/s now

My guess is Eclipse is annoyed you stole half there customers and have secretly installed there traffic shaping gear when you weren`t looking

On another note any update on getting a good newsfeed as everytime i try the one you have just now it deletes the file i`m trying to get when its around half downloaded.

I get over 3mb on a speed test yet rubbish pings and download speeds, so I imagine that there is a fault yes.

There is clearly something happening if its not just me.

I will ring Ace later.