Activation Date ?

Hi all,

Started the process of upgrading from my fixed 2meg connection to BT Max last Thurs. Today the Home Hub arrived on the stated delivery date which they e-mailed to me.

However a bit confussed regarding my broadband activation date in the e-mail they sent last Thurs it stated "What Next? You do not need to do anything until your activation date of 25/01/07". Recieved no further emails, text, phone calls etc regarding activation and having checked my current speed etc Im still on the fixed connection. Does it normally take longer than the stated activation date ?

Thanks.

The upgrade should happen sometime today but it may take longer as it's not guaranteed.

Just have to see what happens.

Thanks Orly.

Don't intend using the home hub sticking with my Linksys router this won't make any difference will it ? Will it have to be reconfigured or anything ?

In my experience (quite a lot) BT are always spot on with their activation date and so it WILL happen - or in fact probably has already today. I suggest that you power your router off for 30 seconds and then back on again. Then check your speed. Remember that the new service is 'rate adaptive' and takes ten days to settle down so speed may fluctuate over that period.

Thanks Terry,

Just did a speed test and then turned off the router for a min or so then rechecked the speed and it's the same as before! Guess Im just going to have to be patient and see what happens....

Can you please post your line stats. I do not know how to get them on your specific router. Please check your documentation which came with your router.

Paul here are my current stats - Linksys Wireless G ADSL Gateway

Downstream Rate: 2272 Kbps
Upstream Rate: 288 Kbps
Downstream Margin: 31 db
Upstream Margin: 30 db
Downstream Line Attenuation: 15
Upstream Line Attenuation: 7

speed test using thinkbroadband - http://www.thinkbroadband.com/speedtest/results/id/11697432794563066899.html

Nah your not "Maxed" yet. You will know when you get maxed as going by your line stats you will be getting the full 8MB available. But you may not see this in speedests due to contention in various places.

thanks paul will just have to be patient then and wait for the flick of the switch lol

If its not done by Monday give them a call. It will be to do with order management. Call up on 0800 800 150 and follow the options for broadband I think it is option 3, but listen to others to see if their is anything for order management. Give them your details explain your situation and they should get it sorted for you!

I'm about to take the plunge to Max too. Will all the email sub-accounts be retained along with mine? Anyone know if my Voyager 2100 will be OK with Max? Please confirm that the router should not be switched off during the 10 days' initial use.

Just a thought would plugging in the home hub activate anything ? Thanks for the order management phone number anyway in case nothing happens.

Panic over - BT just left a message the activation date is now Mon (29th).

Thanks All.

uncleclives : plugging in the HH should not make any change.

Geoff: Your Voyager 2100 should be fine, you will get a HH any which I reccomend you use with Total Broadband(sounding like BT their) but honestly it makes diagnostics much easier to do.

As for router switching off, BT Wholesale official documentation states that the equipment should be left on for at least 15 minutes per day. But to be honest it does not make that much odds leaving it on all the time. I used to switch it off, doing some calculations it costs around

Hi Geoff,

Yep leave the router switched on for the 10 day training period this where it finds the best average balance between reliability and speed. Not sure on your other points sorry.

Hi all,

Well an update BT max was enabled this morn checked my speed with the BT speed tester and was getting the following.
IP profile for your line is - 2000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1855 kbps down

So will the downstream go up after the 10 day training period is that as good as Im going to get i.e. the same as I had before on my 2Mb connection ?

Checked my wireless routers status and got the following

DSL Path Mode: INTERLEAVED
Downstream Rate: 8128 Kbps
Upstream Rate: 448 Kbps
Downstream Margin: 19 db
Upstream Margin: 25 db
Downstream Line Attenuation: 16
Upstream Line Attenuation: 7

Speed test using the thinkbroadband gave the following
http://www.thinkbroadband.com/speedtest/results/id/117006474872996110831.html

Confussed whats happening please ?

speeds can fluctuate wildly during the 10 day training period but generally if you synch at a given rate for 3 days then speeds will adjust upwards but during the first 10 days u just need to be very patient

You have the max speed you can get! You now need to wait for the speed limiter(BRAS Profile) to update after 3 days to your new found speeds.

Good line stats, waiting game now for the throughput to go up.

Hi all,

Well it day 4 of activation and the IP profile is still stuck at 2000Kbps the router has been syncing at a solid 8128kbps. Rebooted the router to no avail hope things sort themselves out soon.....

Or you cold be one the unlucky sods with a stuck BRAS profile
When I got max'd it took over 3mths to get mine sorted

If thats the case and things don't got sorted.... http://www.ofcom.org.uk/complain/

Oh yeah - lets all go screaming to OFCOM !!

Better to just wait until the 10 day training period is over then get back to them with your findings. they wont listen to you until then.

Ofcom wont investigate individual cases, you would need most of BT's customers to complain before they would do anything.

Their are steps you can do to help for example turn off your router for at least 70 minutes before powering back on again. You may find in 6 hours time all is well.