Interleaving switched off

Hi,

how do you get interleaving turned off? Is it just a case of calling support? Will they know what I'm on about?

Cheers

Very varied...

In theory you can call support and they will submit a request for it to be turned off (aslong as your line stats are ok) and it will be "done" in 24-48 hours...

In reality the person on the phone will no doubt try and stall you, eventually put the request through... nothing will happen - call back and they will tell you it will be done in 5 days, nothing happens, call back and be "promised" 48 hours and they will "escalate" it - still nothing will happen... eventually you either get lucky, maybe get helped by one of the online team or have to submit the request to the highest level of BT to get anywhere...

GOOD LUCK!

Yep call support and ask them to turn it off. I think it's partly luck if you get off first time, I had to call up 3 times. First call they didn't have a clue what interleaving was and went through a useless script. Second call they told me I had to turn it off myself on my router. Final call they sent me to sales even though I knew they couldn't help, to which I made it clear I wasn't going to get thrown around. I then was put through to very helpful bloke who knew exactly what to do and by the end of the week it was sorted. That was the last time I called support thankfully! not done so in years or I might have gone bald from pulling my hair out.

Maybe try email or even the BT reps here who seem very helpful?

Thanks for the replies, its what I thought no joy with customer services

I may try one of the BT reps here.

Cheers,

Chris

Hi Chris

I can have interleaving looked at for you but need to confirm that your Broadband is with BT, as we can't interfere with another suppliers service as I am sure you understand.

If your Broadband is with BT then please pm me your account details and I will be happy to have this checked out.

Craig
BT Support

Hi Craig,

thanks, I have pm'd you my details.

Cheers

Chris

Hi Chris thanks for getting back to me so fast

We have taken the Interleaving off for you this should take effect on your line within the next 24 hours.

Let us know if this improves things for you.

Craig
BT Support

Will he need to do a re-sync?

Hi Craig,

Thanks for doing that for me, I'll let you know how it goes.

Cheers

Chris

Hi Bob

No a resync in this situation is not required.

Craig
BT Support

Hi Chris

No problem glad to help.

Craig
BT Support

In theory maybe not - in practise he almost deffinatly will do.

Did this actually work for you Chaskins?

If so, would you be able to do it for me as well Craig? Phone support seems to be... special, shall we say.

Thanks

Yes It worked a treat, now instead of interleaving it says Fast

thanks again Criag.

Great stuff,

I will pass your thanks to Craig. You know where we are i you need any more help

Donna
BT Support

Only just found about interleaving. I am with BT and play a lot of online gaming (can't get enough call of duty!) but the lag could do with improvement.
I have checked the homehub and my line is interleaved. I have very low errors on the line so should be okay without it i guess.
If i pm my details, would 1 of the nice support team living on here be able to disable it for me?
Thanks in advance
Ben

Hi Blau101

Ah yes! The awesome wonders of call of duty.

No worries I'll get the old interleaving turned off for you now just PM me your account details.

As I have seen a couple of requests for this I am just going to say it again, this can disrupt your connection but if this does happen just let me know.

But be warned if I start getting killed all the time online you might find this being turned on again!

Cheers

Craig
BT Support

In reply to a post by BTSupport_Craig:

But be warned if I start getting killed all the time online you might find this being turned on again!

Cheers

Craig
BT Support

not is his connection is anything like mine he won't be doing much killing...

Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 STATION-2 [192.168.1.10]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% local.gateway [192.168.1.1]
1/ 100 = 1% |
2 10ms 3/ 100 = 3% 2/ 100 = 2% 217.32.147.97
0/ 100 = 0% |
3 10ms 3/ 100 = 3% 2/ 100 = 2% 217.32.147.126
0/ 100 = 0% |
4 52ms 6/ 100 = 6% 5/ 100 = 5% 213.120.177.82
0/ 100 = 0% |
5 52ms 3/ 100 = 3% 2/ 100 = 2% 213.120.176.29
0/ 100 = 0% |
6 51ms 4/ 100 = 4% 3/ 100 = 3% 213.120.176.178
0/ 100 = 0% |
7 52ms 3/ 100 = 3% 2/ 100 = 2% 213.120.176.113
0/ 100 = 0% |
8 51ms 52/ 100 = 52% 51/ 100 = 51% core1-ge1-0-0.faraday.ukcore.bt.net [194.72.4.177]
0/ 100 = 0% |
9 53ms 45/ 100 = 45% 44/ 100 = 44% 62.172.103.5
0/ 100 = 0% |
10 52ms 56/ 100 = 56% 55/ 100 = 55% core2-10G0-5-0-0.ilford.ukcore.bt.net [194.74.65.134]
0/ 100 = 0% |
11 52ms 57/ 100 = 57% 56/ 100 = 56% core2-pos9-1.telehouse.ukcore.bt.net [194.74.65.118]
0/ 100 = 0% |
12 58ms 57/ 100 = 57% 56/ 100 = 56% 194.74.65.58
0/ 100 = 0% |
13 55ms 4/ 100 = 4% 3/ 100 = 3% te5-1.telehouse-north0.core.enta.net [87.127.246.122]
0/ 100 = 0% |
14 57ms 2/ 100 = 2% 1/ 100 = 1% te5-2.gs1.core.enta.net [87.127.236.42]
0/ 100 = 0% |
15 56ms 1/ 100 = 1% 0/ 100 = 0% te1-1.interxion.core.enta.net [87.127.236.86]
0/ 100 = 0% |
16 61ms 1/ 100 = 1% 0/ 100 = 0% gi4-3.enta-transit.as35028.net [84.45.252.122]
0/ 100 = 0% |
17 52ms 1/ 100 = 1% 0/ 100 = 0% www1.multiplay.co.uk [85.236.96.22]

Trace complete.

seeing almost 50% packet loss on traceroutes from 5pm til 1am ish... and almost 30% PL in games... I guess we are on teh "naughty boy" pipe or something

PM sent.
I'll see how it goes with the connection. I know i have a decent line and am fairly close to the exchange so hopefully should be fine.

"But be warned if I start getting killed all the time online you might find this being turned on again!"
Oh, so thats why some people have been having issues getting interleaving disabled using phone support. The support team are all hardcore gamers and don't want to give up their advantage online

Just wanted to say thanks to Craig from the support team for switching my line profile to fast. My ping times were coming consistently around 42, tested tonight and it came in at 26, so should help with the online gaming (asuming my line stays stable!)
Thanks for the cracking customer service, i'll be sure to pop along to these boards if i have any other queries/problems in the future.
Ben

Hi Craig, if you still read these forums (or some1 else from BT) and can turn interleaving off please let me know. Long live online gaming . I had enough conversations with customer support and I don't think another one will be good for my health. I think that the last person I spoke with some time ago, presented himself as the head of technical support. He told me that they will switch interleaving on (it was on already) which will help me to get download speeds higher than 10KB in the evening .

Edited by deleted (Tue 11-Aug-09 20:17:05)

Hi Setho,

Sure thing if your Broadband service is with BT I can certainly turn off interleaving on your line. PM me your details and I will get right on it.

All the best,

Robbie
BT Support

Would switching interleaving off help my line?

I copied the stats from the home hub.

Line state Connected
Connection time 14 days, 3:05:34
Downstream 7,616 Kbps
Upstream 448 Kbps

ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 7.7 dB / 24.0 dB
Line attenuation (Down/Up) 33.0 dB / 21.0 dB
Output power (Down/Up) 19.8 dBm / 11.9 dBm
Loss of Framing (Local) 3
Loss of Signal (Local) 3
Loss of Power (Local) 0
FEC Errors (Down/Up) 340579 / 12
CRC Errors (Down/Up) 2135 / 2147480000
HEC Errors (Down/Up) nil / 8
Error Seconds (Local) 3819

In reply to a post by malacath:

Would switching interleaving off help my line?

I copied the stats from the home hub.

Line state Connected
Connection time 14 days, 3:05:34
Downstream 7,616 Kbps
Upstream 448 Kbps

ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 7.7 dB / 24.0 dB
Line attenuation (Down/Up) 33.0 dB / 21.0 dB
Output power (Down/Up) 19.8 dBm / 11.9 dBm
Loss of Framing (Local) 3
Loss of Signal (Local) 3
Loss of Power (Local) 0
FEC Errors (Down/Up) 340579 / 12
CRC Errors (Down/Up) 2135 / 2147480000
HEC Errors (Down/Up) nil / 8
Error Seconds (Local) 3819

i get similar stats on mine, not as many crc errors tho. the SNR seems too low (like mine) and i think it may need to be interleaved otherwise more errors would occur on fast mode ?
im tempted to rewire my home in an attempt to fix it and if it does, then request fast mode.
unless someone else here can shed more light on wether we can use fast mode with fec errors ?

try different filters malacath, some gave me a snr of 4-6 and LOTS of errors like yours shows, another filter gave me a snr of 12 and its better although not perfect!

I think i may already have the best filter available. It's a faceplate filter that was fitted by a BT engineer when I was having problems with my previous ISP bulldog.
I was having regular disconnects with bulldog due to the noise margin dropping too low in the evenings.
The BT engineers blamed bulldogs equipment at the exchange though because they couldn't find a fault with the line. They fitted a faceplate which did make my line 1meg faster but didn't help stability.

I've since switched to BT and now my line is faster and 100% stable.
So either interleaving has stabilised my line or bulldog's equipment in the exchange was dodgy.
Although Bulldogs phone service was poor and unreliable as well. There were echos on the line and sometimes callers couldn't hear me speak so maybe it was their equipment at the exchange.

In reply to a post by smokeymacpot:

In reply to a post by malacath:

Would switching interleaving off help my line?

I copied the stats from the home hub.

Line state Connected
Connection time 14 days, 3:05:34
Downstream 7,616 Kbps
Upstream 448 Kbps

ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 7.7 dB / 24.0 dB
Line attenuation (Down/Up) 33.0 dB / 21.0 dB
Output power (Down/Up) 19.8 dBm / 11.9 dBm
Loss of Framing (Local) 3
Loss of Signal (Local) 3
Loss of Power (Local) 0
FEC Errors (Down/Up) 340579 / 12
CRC Errors (Down/Up) 2135 / 2147480000
HEC Errors (Down/Up) nil / 8
Error Seconds (Local) 3819

i get similar stats on mine, not as many crc errors tho. the SNR seems too low (like mine) and i think it may need to be interleaved otherwise more errors would occur on fast mode ?
im tempted to rewire my home in an attempt to fix it and if it does, then request fast mode.
unless someone else here can shed more light on wether we can use fast mode with fec errors ?

try different filters malacath, some gave me a snr of 4-6 and LOTS of errors like yours shows, another filter gave me a snr of 12 and its better although not perfect!

The very high CRC error count is in fact a small negative number - it's a well-known bug in the firmware that doesn't recognise negatives.

All the other error counts are remarkably low for over 14 days connection.

The error correction that comes with interleaving just corrects certain errors in-flight instead of needing the packet to be re-transmitted. I think CRCs always need re-transmission. Re-transmitting that number of FECs over 14 days is nothing and the error seconds are no problem either.

As you say, the downstream margin is slightly low for 33dB attenuation but not disastrous so. What you could both do is follow this FAQ if you haven't already done so.

Also plug-in phone extension leads are bad news unless of top quality. Builder-installed fixed extensions are also often suspect due to inferior (cheap) cable instead of BT-approved.

Filters do not affect the "target" SNRM applied by the exchange systems at connection time. However smokey, diagnosis if you are sync'ed at 7616 is difficult as the behaviour of SNRM at maximum sync changes from that at lower speeds. In which case you may indeed have had a duff filter before.

I think that's enough for now, except I think mac's line is suitable for Fast Path as it is, but may be better after the FAQ above and your suggestion re trying different filters.

What is important when trying things is not to disconnect/reconnect more than say 5 or 6 times in an hour. That is taken as instability and a longish-term slow-down of the line by raising the target margin can result.

In reply to a post by RobertoS:

In reply to a post by smokeymacpot:

In reply to a post by malacath:

Would switching interleaving off help my line?

I copied the stats from the home hub.

Line state Connected
Connection time 14 days, 3:05:34
Downstream 7,616 Kbps
Upstream 448 Kbps

ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 7.7 dB / 24.0 dB
Line attenuation (Down/Up) 33.0 dB / 21.0 dB
Output power (Down/Up) 19.8 dBm / 11.9 dBm
Loss of Framing (Local) 3
Loss of Signal (Local) 3
Loss of Power (Local) 0
FEC Errors (Down/Up) 340579 / 12
CRC Errors (Down/Up) 2135 / 2147480000
HEC Errors (Down/Up) nil / 8
Error Seconds (Local) 3819

i get similar stats on mine, not as many crc errors tho. the SNR seems too low (like mine) and i think it may need to be interleaved otherwise more errors would occur on fast mode ?
im tempted to rewire my home in an attempt to fix it and if it does, then request fast mode.
unless someone else here can shed more light on wether we can use fast mode with fec errors ?

try different filters malacath, some gave me a snr of 4-6 and LOTS of errors like yours shows, another filter gave me a snr of 12 and its better although not perfect!

The very high CRC error count is in fact a small negative number - it's a well-known bug in the firmware that doesn't recognise negatives.

All the other error counts are remarkably low for over 14 days connection.

The error correction that comes with interleaving just corrects certain errors in-flight instead of needing the packet to be re-transmitted. I think CRCs always need re-transmission. Re-transmitting that number of FECs over 14 days is nothing and the error seconds are no problem either.

As you say, the downstream margin is slightly low for 33dB attenuation but not disastrous so. What you could both do is follow this FAQ if you haven't already done so.

Also plug-in phone extension leads are bad news unless of top quality. Builder-installed fixed extensions are also often suspect due to inferior (cheap) cable instead of BT-approved.

Filters do not affect the "target" SNRM applied by the exchange systems at connection time. However smokey, diagnosis if you are sync'ed at 7616 is difficult as the behaviour of SNRM at maximum sync changes from that at lower speeds. In which case you may indeed have had a duff filter before.

I think that's enough for now, except I think mac's line is suitable for Fast Path as it is, but may be better after the FAQ above and your suggestion re trying different filters.

What is important when trying things is not to disconnect/reconnect more than say 5 or 6 times in an hour. That is taken as instability and a longish-term slow-down of the line by raising the target margin can result.

Thanks.

So my line might be alright for fast mode after all.
I already have that NTE5 ADSL faceplate mentioned in that link though.

NTE5 faceplate should have fixed that bit then. I still reckon Fast Path is OK for you.

I'd be interested to know what the stats look like with a filter plugged into the test socket revealed when the faceplate is taken off. Chances are it wouldn't be any better, off-chance is a fair improvement.

Always sync in daylight for best speed. Read the stats immediately after your next re-sync, as the noise margin varies continuously afterwards and it is the value at sync time we need.

Hi Malacath

Drop me a Pm with your account details and we can have interleaving switched off for you, should you have any problems as a result of this we can always put interleaving back on for you.

Stuart
BT Support

In reply to a post by RobertoS:

The very high CRC error count is in fact a small negative number - it's a well-known bug in the firmware that doesn't recognise negatives.

I'd venture to suggest that the real bug is in any code that can produce negative error counts... doesn't inspire confidence in the rest of the code

Looking at it again it does seem to have a fair number, look at all the zeroes at the end. One fine day I shall look up 2^31 and subtract it!

Thanks.

I've dropped you a PM

In reply to a post by RobertoS:

In reply to a post by smokeymacpot:

In reply to a post by malacath:

Would switching interleaving off help my line?

I copied the stats from the home hub.

Line state Connected
Connection time 14 days, 3:05:34
Downstream 7,616 Kbps
Upstream 448 Kbps

ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 7.7 dB / 24.0 dB
Line attenuation (Down/Up) 33.0 dB / 21.0 dB
Output power (Down/Up) 19.8 dBm / 11.9 dBm
Loss of Framing (Local) 3
Loss of Signal (Local) 3
Loss of Power (Local) 0
FEC Errors (Down/Up) 340579 / 12
CRC Errors (Down/Up) 2135 / 2147480000
HEC Errors (Down/Up) nil / 8
Error Seconds (Local) 3819

i get similar stats on mine, not as many crc errors tho. the SNR seems too low (like mine) and i think it may need to be interleaved otherwise more errors would occur on fast mode ?
im tempted to rewire my home in an attempt to fix it and if it does, then request fast mode.
unless someone else here can shed more light on wether we can use fast mode with fec errors ?

try different filters malacath, some gave me a snr of 4-6 and LOTS of errors like yours shows, another filter gave me a snr of 12 and its better although not perfect!

The very high CRC error count is in fact a small negative number - it's a well-known bug in the firmware that doesn't recognise negatives.

All the other error counts are remarkably low for over 14 days connection.

The error correction that comes with interleaving just corrects certain errors in-flight instead of needing the packet to be re-transmitted. I think CRCs always need re-transmission. Re-transmitting that number of FECs over 14 days is nothing and the error seconds are no problem either.

As you say, the downstream margin is slightly low for 33dB attenuation but not disastrous so. What you could both do is follow this FAQ if you haven't already done so.

Also plug-in phone extension leads are bad news unless of top quality. Builder-installed fixed extensions are also often suspect due to inferior (cheap) cable instead of BT-approved.

Filters do not affect the "target" SNRM applied by the exchange systems at connection time. However smokey, diagnosis if you are sync'ed at 7616 is difficult as the behaviour of SNRM at maximum sync changes from that at lower speeds. In which case you may indeed have had a duff filter before.

I think that's enough for now, except I think mac's line is suitable for Fast Path as it is, but may be better after the FAQ above and your suggestion re trying different filters.

What is important when trying things is not to disconnect/reconnect more than say 5 or 6 times in an hour. That is taken as instability and a longish-term slow-down of the line by raising the target margin can result.

i tried two routers, one syncs at 7616 i think and the netgear syncs at 8128, using netgear supplied filters it will start at about 10db SNR but will drop and show figures from 0-6db and many many errors occur. im not so sure the filters are bad, i tried 3 identical ones and they all do the same, i tried another type of filter and it stays around 12db SNR most of the time with only a few errors which you can see in the stats im about to paste. stats are for roughly 18hrs

AR7 DSL Modem Statistics:
--------------------------------
[DSL Modem Stats]
US Connection Rate: 448 DS Connection Rate: 8128
DS Line Attenuation: 40 DS Margin: 12
US Line Attenuation: 25 US Margin: 26
US Payload : 202238112 DS Payload: 14685348
48
US Superframe Cnt : 4006183 DS Superframe Cnt: 4006183
US Transmit Power : 0 DS Transmit Power: 0
LOS errors: 0 SEF errors: 0
Errored Seconds: 0 Severely Err Secs: 0
Frame mode: 3 Max Frame mode: 0
Trained Path: 1 US Peak Cell Rate: 1056
Trained Mode: 3 Selected Mode: 1
ATUC Vendor Code: 54535443 ATUC Revision: 3
Hybrid Selected: 3 Trellis: 1
Showtime Count: 4 DS Max Attainable Bit Rate: 9920 kbps
BitSwap: 1 US Max Attainable Bit Rate: n/a
Annex: AnxA psd_mask_qualifier: 0x0000
ATUC ghsVid: b5 00 54 53 54 43 04 00
T1413Vid: 00 00 T1413Rev: 00 VendorRev: 00
ATUR ghsVid: b5 00 54 53 54 43 00 00
T1413Vid: 00 00 T1413Rev: 00 VendorRev: 00

[Upstream (TX) Interleave path]
CRC: 0 FEC: 0 NCD: 0
LCD: 0 HEC: 0

[Downstream (RX) Interleave path]
CRC: 23 FEC: 21843 NCD: 0
LCD: 0 HEC: 0

[Upstream (TX) Fast path]
CRC: 0 FEC: 0 NCD: 1
LCD: 0 HEC: 0

[Downstream (RX) Fast path]
CRC: 0 FEC: 0 NCD: 0
LCD: 0 HEC: 0

thing is i dont want packetloss, i want a low ping for games and stability.

also i dont have that orange ring wire connected, but i do not have a nte5 faceplate, i have one of the old style "line jack"? it is wired directly to the juction box outside and i have no extensions.

Edited by deleted (Mon 17-Aug-09 14:10:03)

In reply to a post by malacath:

Would switching interleaving off help my line?

I copied the stats from the home hub.

Line state Connected
Connection time 14 days, 3:05:34
Downstream 7,616 Kbps
Upstream 448 Kbps

ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 7.7 dB / 24.0 dB
Line attenuation (Down/Up) 33.0 dB / 21.0 dB
Output power (Down/Up) 19.8 dBm / 11.9 dBm
Loss of Framing (Local) 3
Loss of Signal (Local) 3
Loss of Power (Local) 0
FEC Errors (Down/Up) 340579 / 12
CRC Errors (Down/Up) 2135 / 2147480000
HEC Errors (Down/Up) nil / 8
Error Seconds (Local) 3819

Cant really see any reason why you got put on interleaving in the first place.

Before my line was switched to ADSL2+ I was also on interleaving. I suspect if you do any sort of tinkering on your line or reset your router a few times in succession it'll kick you onto it and then it sticks.

Should really be a system in place for customers to easily manage this sort of thing as it effectively limits speed (slightly) and ruins pings.

Thanks for that malacath

Have had interleaving removed, affective as of tomorrow.

Stuart
BT Support

Thankyou for doing that.

In reply to a post by orly:

In reply to a post by malacath:

Would switching interleaving off help my line?

I copied the stats from the home hub.

Line state Connected
Connection time 14 days, 3:05:34
Downstream 7,616 Kbps
Upstream 448 Kbps

ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 7.7 dB / 24.0 dB
Line attenuation (Down/Up) 33.0 dB / 21.0 dB
Output power (Down/Up) 19.8 dBm / 11.9 dBm
Loss of Framing (Local) 3
Loss of Signal (Local) 3
Loss of Power (Local) 0
FEC Errors (Down/Up) 340579 / 12
CRC Errors (Down/Up) 2135 / 2147480000
HEC Errors (Down/Up) nil / 8
Error Seconds (Local) 3819

Cant really see any reason why you got put on interleaving in the first place.

Before my line was switched to ADSL2+ I was also on interleaving. I suspect if you do any sort of tinkering on your line or reset your router a few times in succession it'll kick you onto it and then it sticks.

Should really be a system in place for customers to easily manage this sort of thing as it effectively limits speed (slightly) and ruins pings.

When I first switched back to BT their computers were saying my line is only capable of speeds of quarter of a meg. Maybe that's why they switched interleaving on.

Hello,

I have been a long time user of this site, but have only recently registered.

I would also like to request that interleaving be switched off, if my line is suitable.

My statistics reported by RouterStats for a Netgear DG834Gv2 are:

Downstream (Rx)

Connection Rate: 7616 Kbps
Line Attenuation: 16 dB
Noise Margin: 11 dB

Interleave CRC: 43
Interleave FEC: 24586
Interleave HEC: 0

Upstream (Tx)

Connection Rate: 448 Kbps
Line Attenuation: 10 dB
Noise Margin: 21 dB

Interleave CRC: 5
Interleave FEC: 1156
Interleave HEC: 0

PPPoA: 44 days, 17:10:20

Thanks for dealing with this for me. I tested my connection extensively over the weekend, and it's working great - stable and decreased latency. Thank you very much .

Hi Malacath,

Interleaving is something that is automatically activated on all BT Broadband customers. The reason for this is to improve the stability of the Broadband connection. In some case if interleaving is taken off this can cause the Broadband to become that unstable that it is unusable.

Thanks

Patrick

BT Support,

Oh I see. So the fact that it was switched on in the first place doesn't mean there was anything wrong with my line?

I'll just have to keep my fingers crossed that my line stays stable once my interleaving is switched off.

Anyway if there is a chance my line could become unusable I better get some dial-up settings set up just in case

Edited by deleted (Mon 17-Aug-09 23:12:29)

In reply to a post by malacath:

Anyway if there is a chance my line could become unusable I better get some dial-up settings set up just in case

It won't.

In reply to a post by RobertoS:

In reply to a post by malacath:

Anyway if there is a chance my line could become unusable I better get some dial-up settings set up just in case

It won't.

Your're right.

According to my home hub it re-synced 11 hours ago to 8,128 kbps downstream and 448kbps Upstream. So the speed has increased a bit. My IP profile is still 6500k so hopefully that will go up in a few days as well if my line stays stable.

Now I can go and play cod4 and see if the lower pings help me

In reply to a post by malacath:

In reply to a post by RobertoS:

In reply to a post by malacath:

... I better get some dial-up settings set up just in case

It won't.

Your're right.

I bet you didn't - and not because of my post! .

Profile should rise to 7150kbps, but it's a small jump so could be 4-5 days.

I guess my first post got overlooked, so I will try again.

Could I please get somebody from BT Support to switch off interleaving on my line as well.

Thank you.

Hi abroadbanduser, can you PM your telephone number to switch off the Interleaving.

Thanks,
Jon

BT Support.

Hi Jon,

I've also PMd you my details to hopefully switch off my interleaving My neighbour has just had his removed and his ping dropped by 17ms - great for us home-workers!

Many thanks,
Chris.

In reply to a post by RobertoS:

In reply to a post by malacath:

In reply to a post by RobertoS:

... nested quotes trimmed ...

It won't.

Your're right.

I bet you didn't - and not because of my post! .

Profile should rise to 7150kbps, but it's a small jump so could be 4-5 days.

I've been connected at 8,128kbps for over 5 days now but my IP profile is still stuck at 6500k.

Is there anything I can do to trigger it to rise?

I would just like to say thanks to BT Support, my interleaving has now been switched off.

Great stuff, let us know if you need it turned back on again.

Donna
BT Support

PM'd my phone number, I hope you can do the same for me!

Hi episteme

as per the pm this should be done by tomorrow let us know how you get on

Stuart

In reply to a post by BT_Care:

Hi episteme

as per the pm this should be done by tomorrow let us know how you get on

Stuart

I'm new to the forum .

I hope you don't mind but I have PM'ed my number too. I did call BT around 2-3 weeks ago for this to be turned off and as of yet, it hasn't. So hopefully you can do it for us .

Edited by deleted (Fri 28-Aug-09 09:24:28)

Hi there im also new and i would like Interleaving switched off

Hopefully this improves my shockingly slow speeds lol, the lag is killing me on Fifa 09

I'll PM you my phone number?

Many Thanks

Have Pm'ed you my phone number would be greatful if you could turn interleaving off for me as i am a hardcore gamer and have been looking for it to be turned of for ages.

I don't suppose you could get interleaving switched off on my line, which is a BT wholesale ADSL Max line rented through Talktalk?

I used to get 8128k syncs all the time for over a year, then had some problems with my line that caused my syncs to drop and interleaving to be put on. Openreach have now fixed the line fault, but Talktalk can't (or won't) get interleaving taken back off.

Since it is a BT service under the covers, I wonder if BT can help? Might even encourage me to migrate back to BT when my TT contract ends...

Also, do you know if DLM ever takes interleaving back off again automatically, once it has been applied, if the line is stable at 7616 kbps?

Thanks.

The BT Reps are not allowed to look at other providers lines.

You'll need to talk to the talk talk reps.

In reply to a post by Axolotl:

Also, do you know if DLM ever takes interleaving back off again automatically, once it has been applied, if the line is stable at 7616 kbps?

It doesn't.

In reply to a post by deano3693:

Have Pm'ed you my phone number would be greatful if you could turn interleaving off for me as i am a hardcore gamer and have been looking for it to be turned of for ages.

Who did you PM? You have replied in the thread to this post, and he isn't a BT rep.

Hi, i Pm'ed BT_Care , Regards Dean.

In reply to a post by Axolotl:

I don't suppose you could get interleaving switched off on my line, which is a BT wholesale ADSL Max line rented through Talktalk?

I used to get 8128k syncs all the time for over a year, then had some problems with my line that caused my syncs to drop and interleaving to be put on. Openreach have now fixed the line fault, but Talktalk can't (or won't) get interleaving taken back off.

Since it is a BT service under the covers, I wonder if BT can help? Might even encourage me to migrate back to BT when my TT contract ends...

are you sure yours is a BT service? http://www.ip-adress.com/ip_tracer/

they didnt want to help me and my adsl is a BT white label service through postoffice. my hostname/ip address is BT, all my traceroutes are BT. Host-XX-XXX-XXX-XXX.wlms-broadband.com

I assume the BT reps here are employees of BT (Retail) Total Broadband. Nothing to do with BT Wholesale although they may need to contact someone there to get interleaving turned off.

As such, there would be a justified riot by other ISPs if the BT reps started altering the other ISPs' customers' connection settings at the request of the users.

You'll need to talk to the talk talk reps.

Don't think I haven't tried.

They've basically said "We know what the problem is, but we won't fix it".

End of story, and end of my Talktalk contract as soon as it is economically possible.

In reply to a post by Axolotl:

You'll need to talk to the talk talk reps.

Don't think I haven't tried.

They've basically said "We know what the problem is, but we won't fix it".

End of story, and end of my Talktalk contract as soon as it is economically possible.

talk talk have a forum where you can ask for settings to be changed on your line

Hi Stuart,
Could you please turn off interleaving for me.
Have sent PM with my Tel no.
Thanks

Regards
Greigster

.
My speed dropped when I renewed my contract with BT and I thought as I had negotiated a discount on my broadband Option 1 down to £7.33 per month for the next 12 months they had also cut my speed.I had dropped from a steady 4200kbps down to about 3500kbps. Not much I know but it could have been due to connection of the new Homehub2 they had sent me.
The homehub2 didnt work very well and after spending 1hour10 minutes on the phone to BT India it didn't get any better so I went back to my homehub1 which is fine.
Since having interleaving switched off my speed has gone up to 4500kbps. I hope it holds.
Thanks to BT care.

Regards
Greigster

Edited by deleted (Fri 25-Sep-09 23:44:57)

BT_Care posted you a PM thanks in advance

In reply to a post by IceZaroth:

BT_Care posted you a PM thanks in advance

Am I being thick here? I dont understand your above post. You only registered today and this is your first post but your statement means nothing to me. Your obviously not BT care, but of course if you would like to explain the meaning of your first post and throw some kind of light, it may well clarify things.

Greigster

Edited by deleted (Sun 27-Sep-09 18:16:19)

Speeds went up nicely after interleaving was switched off but have now dropped. should I have interleaving switched back on? Or should I re-sync the router.

27/09/09 21:59 2336.04 Kbps 376.34 Kbps 86.171.70.141 adsl
27/09/09 21:11 2156.93 Kbps 377.01 Kbps 86.171.70.141 adsl
27/09/09 19:00 2036.53 Kbps 375.91 Kbps 86.171.70.141 adsl
27/09/09 17:44 2352.28 Kbps 376.20 Kbps 86.171.70.141 adsl
26/09/09 07:54 4725.60 Kbps 376.24 Kbps 86.171.70.141 adsl
25/09/09 23:40 4718.43 Kbps 375.45 Kbps 86.171.70.141 adsl
25/09/09 22:52 4428.76 Kbps 376.12 Kbps 86.171.70.141 adsl
25/09/09 18:46 4558.30 Kbps 375.74 Kbps 86.171.70.141 adsl
25/09/09 17:29 4001.44 Kbps 375.70 Kbps 86.171.70.141 adsl
25/09/09 17:28 3241.05 Kbps 375.88 Kbps 86.171.70.141 adsl
25/09/09 13:53 4600.81 Kbps 375.65 Kbps 86.171.70.141 adsl
25/09/09 08:16 4711.03 Kbps 376.11 Kbps 86.171.70.141 adsl
24/09/09 23:28 3775.53 Kbps 376.16 Kbps 86.171.70.141 adsl
24/09/09 23:25 3779.12 Kbps 376.27 Kbps 86.171.70.141 adsl

Greigster

In reply to a post by Greigster:

In reply to a post by IceZaroth:

BT_Care posted you a PM thanks in advance

Am I being thick here? I dont understand your above post. You only registered today and this is your first post but your statement means nothing to me. Your obviously not BT care

I'm guessing he, like many others, has sent BT_Care a pm.

I've sent you (bt_care) a pm too, after starting another contract with BT, my interleaving has been turned on. Numerous phonecalls etc later and i don't seem to be getting anywhere.

Hi terry8583,

I have sent you a PM asking more information on your query and also your details so that I can take a look at this for you. Please reply at your earliest convenience.

Many Thanks,

Claire
BT Support

edit

Edited by deleted (Thu 01-Oct-09 18:33:10)

In reply to a post by BT_Care:

Hi terry8583,

I have sent you a PM asking more information on your query and also your details so that I can take a look at this for you. Please reply at your earliest convenience.

Many Thanks,

Claire
BT Support

Hello BT Support

Unfortunatley I don't seem to have received your PM, however I've sent you another pm with more of my details and a brief synopsis of the situation. I hope this is enough for you.

In essence I previously had Interleaving turned off, but after ordering a new BT service it had defaulted to "on". After many phonecalls and call backs it still appears to be "on".

It affects my ping / latency and makes a noticable difference (improvement) when it is turned off.

Hi Claire + colleagues,

Have PM'd you my details too in order to get interleaving turned off. Hope you can help!

Cheers
Chris

I forgot to come back here...
Can you still help me?

If you can that'd be great, just send me a message

please can u switch my interleaving off aswell please...Ill pm whoever replies my details thanks..please get back to me asap x

Nevermind, fixed it.

Edited by deleted (Fri 22-Jan-10 15:02:52)

In reply to a post by ZombieF1:

Nevermind, fixed it.

Either you are terry8583 and forgotten the password, or that's a very odd post .

Hi i am new to this forum and also new to BT. I get very bad PING on servers in the UK and would like to have interleaving turned off.
Could someone PLEASE assist me with this as it is driving me crazy and i would like to be able to play online games without any hassel and HUGE pings 70+.

Please PM asap to help! thank you very much!

George

In reply to a post by b0ing:

Hi i am new to this forum and also new to BT. I get very bad PING on servers in the UK and would like to have interleaving turned off.
Could someone PLEASE assist me with this as it is driving me crazy and i would like to be able to play online games without any hassel and HUGE pings 70+.

Please PM asap to help! thank you very much!

That's unlikely to be an interleaving problem. The BT-published effect of interleaving IIRC is now 20-40ms. Do the pings vary a lot, and if so from what to what?

Well my pings vary but mainly go from 70 - 120 but vary rarely does it dip below 70.

The thing that baffles me is when i was with UK Online previously which was a 2mb service i was getting 25 ping and supposedly upgrading to BT 20mb service has cause my ping to rocket! its crazyness!

In reply to a post by b0ing:

Well my pings vary but mainly go from 70 - 120 but vary rarely does it dip below 70.

The thing that baffles me is when i was with UK Online previously which was a 2mb service i was getting 25 ping and supposedly upgrading to BT 20mb service has cause my ping to rocket! its crazyness!

There you have it! The 20Mbps service is wonky. (I hadn't seen your other thread before ).

What exchange are you on?

How do i find out exactly? I Live in Hutton Essex and i think the nearest exchange is in Brentwood a couple of miles away. But if there is some sort of test i can run which will tell me then i will do it when i get home from work and post back here?

Put your phone number into here and post the link to the result .

But if it is Brentwood I just looked at it and you can get all the good LLU providers, so long as they aren't sold out on that exchange.

Your line stats when you get home would be useful, to see what sort of connection speeds you should get. How would under 24ms pings (on interleaved) or probably a tiny bit more expensive under 20ms?

Tell you what, you can answer the important bits now. Put your phone number into both of these and see what they say:-

https://www.o2broadband.o2.co.uk/getBroadband.do
https://www.bethere.co.uk/web/beportal/ourproducts

O2 is interleaved only, Be has Fast Path available on unlimited and Pro. To compare products and prices after that, see MKD's O2/Be comparison and costs documents. Note the cashback amounts, which are currently much lower than they have been for months.

Confirm if it is Brentwood or not for me, then look at the rest of the info I've given you and see what speeds/products those two suggest. What speed connection do you get with BT? Download speed will do if you don't know the approx connection speed.

I bet you are on a new 12-month contract with BT since your non-upgrade. But the O2/Be first-year and ongoing costs may make a buy-out feasible.

Just a quick reply as i am still at work and cant do some of the things you ask.

Put your phone number into here and post the link to the result .

But if it is Brentwood I just looked at it and you can get all the good LLU providers, so long as they aren't sold out on that exchange.

Well it turns out my exchange IS Brentwood. Which is about 3 miles from my home.

Your line stats when you get home would be useful, to see what sort of connection speeds you should get.

Could you please explain how i get the line stats for you? Sorry but i have never done it before.

How would under 24ms pings (on interleaved) or probably a tiny bit more expensive under 20ms?

Sorry this question doesnt make sense i dont think?

I have put my number into the companies websites you suggested and they both said i should get around 6mb speeds on my line.

Yes we are on a 12 Month contract i believe or it may even be 18 month as companies seem to be pushing you into more now!

In reply to a post by b0ing:

Well it turns out my exchange IS Brentwood. Which is about 3 miles from my home.

Excellent.

Your line stats when you get home would be useful, to see what sort of connection speeds you should get.

Could you please explain how i get the line stats for you? Sorry but i have never done it before.

See here for help.

How would under 24ms pings (on interleaved) or probably a tiny bit more expensive under 20ms?

Sorry this question doesnt make sense i dont think?

Ah!!! Add "suit you". But judging from what O2 and Be said, unless your stats are better than I expect from the O2 and Be estimates then you are looking at 24ms or better, interleaved, in my opinion.

I have put my number into the companies websites you suggested and they both said i should get around 6mb speeds on my line.

Yes we are on a 12 Month contract i believe or it may even be 18 month as companies seem to be pushing you into more now!

If you migrated to O2 Standard (I assume they offered you that, not O2 Access which is as bad as you have now or possibly worse), then going about it the right way your full first year would cost £25 if you have an O2 contract mobile phone, £65 if you have an O2 PAYG (but giving you at least £44 of any network phone calls), or £75 with neither. Having said that, the O2 mobile number that is used to get the discount doesn't need to be yours or even registered at your address. Just someone you are close to who doesn't want to use it to get an O2 broadband discount themselves.

If you migrated to Be Value, which will have a 40GB pm cap from the middle of this year, the first year total cost would be £65.

Something to think about perhaps, even if you have to pay off the BT broadband contract? Your phone stays with BT. There is no comparison in the service - no BT IP profiles or silly noise margin settings, no slowdowns, steady pings.

For instance, taken just now from the Manchester area, O2 Standard with interleaving:-

Pinging jolt.co.uk [84.234.17.86] with 32 bytes of data:
Reply from 84.234.17.86: bytes=32 time=22ms TTL=123
Reply from 84.234.17.86: bytes=32 time=22ms TTL=123
Reply from 84.234.17.86: bytes=32 time=22ms TTL=123
Reply from 84.234.17.86: bytes=32 time=22ms TTL=123

Ping statistics for 84.234.17.86:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 22ms, Maximum = 22ms, Average = 22ms

ADSL line status
Connection information
Line state Connected
Connection time 0 days, 1:09:50
Downstream 3,392 Kbps
Upstream 448 Kbps

ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Fast
Noise margin (Down/Up) 15.0 dB / 15.0 dB
Line attenuation (Down/Up) 43.0 dB / 25.5 dB
Output power (Down/Up) 17.9 dBm / 13.1 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 0 / 0
CRC Errors (Down/Up) 13 / 2147480000
HEC Errors (Down/Up) nil / 19
Error Seconds (Local) 13




These are the details from my home hub... it appears interleaving is now off. i will test what my ping is like now.

AN UPDATE FOR ALL

My interleaving is now OFF and i must say i have seen an improvement of at least 50%

my Ping on certain servers now is 20-25 and 40 on others which is a damn sight better that 80ish!

Thank you so much for everyones help... i do appriciate your time spent helping me!!!

Regards,

George

See how it goes, but that sounds too much of an improvement to be true .

If it stays good, then great! If not, give me a server or two to ping.

Thank you for your help RobertoS...

I will keep you posted as what happens but on UK servers earlier i was getting 14 ping at one stage.. very strange but good!

Ill let you know if my bad ping returns.

Cheers

>There you have it! The 20Mbps service is wonky.

In what way is it 'wonky'

I hadn't noticed many complaints on the board about it.

TBH the constant marketing of O2 by yourself in this forum is getting pretty old.

The guy simply needs interleaving turned off, he doesn't need to weigh out hard cash to pay off his contract.

He will get as good if not better pings on BT as he will get on o2.

After all o2 are running on BT backhaul and o2 provision new circuits interleaved just like BT anyway!

Edited by deleted (Wed 10-Feb-10 22:33:37)

Pinging jolt.co.uk [84.234.17.86] with 32 bytes of data:

Reply from 84.234.17.86: bytes=32 time=14ms TTL=115
Reply from 84.234.17.86: bytes=32 time=12ms TTL=115
Reply from 84.234.17.86: bytes=32 time=12ms TTL=115
Reply from 84.234.17.86: bytes=32 time=13ms TTL=115

Ping statistics for 84.234.17.86:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 14ms, Average = 12ms


... and to the same server via a BT Broadband connection in Reading, for comparison.

That's good - about the same as a Be LLU fast Path.

Would I be correct in thinking you are on Fast Path and probably going through a Central Plus?

Yes, and no ..... just the usual old BTw Kingston RAS.

Hi

I have PM'd my details.

Thanks in advance

hi can you help me i have emailed you craig

I`ve just contacted BT , and after several attempts , they say they have turned off interweaving on my line !......but i see no difference in my ping speed . so does anyone know if it changes instantly or does it take some time ?

It won't happen immediately. There is a lag between the pressing of the button and the circuit changing to fast path.

Hello,

I just phoned BT technical support and after a lot of nonsense I managed to get the person I was talking to send a request to get interleaving turned off, he said it would take up to 48 hours... I also read that they say they are going to do this but rarely do, so I was wondering if it would be possible for one of the BT people on here to help me out and make sure that they actually have sent a request, as I could really do without the stress of having to wait in a queue for hours on end only to be told the same thing...

My ping used to sit at around 30ms while gaming, however, ever since interleaving was put on it has gone up to about 70 ms, with a latency averaging about 110/120.

Who can I talk to about this, and what details do you need to?

Thanks for any help,

Sam

I've just read through this whole thread and really have no idea what anyone is talking about.!
I've been 'interleaved' since day one about 8 years ago.
Loads of people are asking for it to be turned off, but why? What is the benefit?
I've seen talk of pings. I've constantly had a 90+ms ping in games and just thought I'm getting that because I live that far away from the exchange.
And what is latency? I thought it was the same as ping.

Edited by sph70 (Sat 08-Jan-11 00:59:45)

Latency is the ping time,

The benefit of Interleaving switched off is faster pings, particularly for playing games. That's why it is called "Fast Path". Users with it off typically get 20-30 ms pings. The downside is it is less stable and more error prone because interleaving self-corrects many errors.

Cheers.

Hi im new to the forums and understand interleaving and what it does. however i know that ringing BT personally will get me no where and there are some helpful BT members on this forum that can hopfully help me.
2 Things though:
1. im using my own router a netgear
2. i dont know what details you would need from me.
hope to here from someone soon.