BT closing posts and banning users

Anyone who frequents the BT Infinity Forum will know that there have been several posts on there with respect to users suffering disconnections and constant random IP changes with the PPP LCP Send Termination Request message in their router log files.

All such posts have been closed with the same pointless response by BT Moderators. The response itself does not answer the questions "Why are users seeing this in their home hub logs?", "What is causing it?" and "What is being done to resolve and prevent this?"

Even worse I know that users face being banned for posting asking about this issue with no chance to appeal.

Does anyone have any idea why BT are being so evasive and heavy handed over this issue?

You mean like this?

In reference to community.bt.com/t5/BT-Infinity-Speed-Connection/Odd-Disconnections...:

Re: Odd Disconnections PPP LCP Send Termination Request [User request]
on 25-03-2014 9h02

Hi everyone,

This issue has already been raised and we posted our final response on this here

@spoonerthe1 I'm happy to take a look at your connection from here. To get in touch, you'll see the link to "contact the mods" under the section "about me". You'll find this by clicking on my username.

I'm now locking this thread for the same reason as in the link above.

All the best,

Robbie

Edited by deleted (Tue 25-Mar-14 21:34:53)

Exactly like that and several others too.

There has been no indication of a fault with the Home Hub in any of the individual cases we have looked at.

Which means they aren't looking in the right place, or they are looking for the wrong thing.

Preconceptions in bug-finders' minds prevent diagnosis.

This one is even better, dear god the place is full of fanbois:-

Deleted Posts

I think some posters asking for others to "Click the White Star" secretly mean Brown Star!

Edited by deleted (Tue 25-Mar-14 21:52:38)

Here we go again:-

PPP LCP Closed again by BT!

Will BT ever explain what is causing this to paying customers? I'd guess the answer is no and they will continue to ban people who keep asking!

Edited by deleted (Fri 28-Mar-14 16:31:16)

They banned me from the forums the other week for asking why they cannot fix my problem, now with virgin with all the services BT offered, if they want to show how big their stick is and ban you do what I have done. Screw them I say.

Yeah they banned me too, I've ditched everything I own with BT in protest at that and the fact they failed to fix my issue in over 3 months, I was actually trying to help them myself and performed countless tests and hardware changes with no solution. They are either hiding something or just plain incompetent.

I'll not let them get away with it if I can help it though.

Edited by deleted (Fri 28-Mar-14 17:17:00)

Virgin Cable, or Virgin ADSL?

I was considering switching to BT Broadband later in the year.
Reading about this type of treatment of customers is seriously making me think again.

In reply to a post by RobertoS:

Virgin Cable, or Virgin ADSL?

Virgin Cable XXL everything, 152Mbps connection a bit flaky on peek hours but its only the first 48 hours.

http://www.thinkbroadband.com/speedtest/results.html...

http://www.speedtest.net/my-result/3401662314

Will see how it goes TBH.

Edited by deleted (Fri 28-Mar-14 18:39:37)

Don't do it, go to anyone apart from BT would be my honest advice.

If you want details try some of these from my own experience:-

- Failed to resolve my broadband issue (PPP LCP drops up to 4 per hour) in over 3 months
- Banned me from their dictatorial infinity forums for posting genuine questions that they refused to answer.
- Lied to me constantly on the telephone and in chat sessions online.
- Initially gave me a MAC code that didn't work.
- Dropped my Infinity 2 package to infinity 1 after specifically telling them not too and it taking four attempts for them to agree only for them to then do it anyway.
- Now my SNR has doubled from 6dB to 12dB in the process dropping my download speed some 8Mbps whilst doubling my ping and lowering my upload speed.
- Dropped the estimated download speed from the initial 48.9Mbps to 31Mbps.
- Dropped my upload speed from 9.5Mbps to under 6Mbps.
- Refused to do a line reset after DLM lowered my speed due to all the testing I carried out at BT's request.

I could go on but hopefully that will paint a picture for you.

Edited by deleted (Fri 28-Mar-14 18:45:50)

In reply to a post by Busa:

Don't do it, go to anyone apart from BT would be my honest advice.

If you want details try some of these from my own experience:-

- Failed to resolve my broadband issue (PPP LCP drops up to 4 per hour) in over 3 months
- Banned me from their dictatorial infinity forums for posting genuine questions that they refused to answer.
- Lied to me constantly on the telephone and in chat sessions online.
- Initially gave me a MAC code that didn't work.
- Dropped my Infinity 2 package to infinity 1 after specifically telling them not too and it taking four attempts for them to agree only for them to then do it anyway.
- Now my SNR has doubled from 6dB to 12dB in the process dropping my download speed some 8Mbps whilst doubling my ping and lowering my upload speed.
- Dropped the estimated download speed from the initial 48.9Mbps to 31Mbps.
- Dropped my upload speed from 9.5Mbps to under 6Mbps.
- Refused to do a line reset after DLM lowered my speed due to all the testing I carried out at BT's request.

I could go on but hopefully that will paint a picture for you.

DLM killed it for me, went tits up 3 months after installation, still does not work 100% after 16 months of asking for help, that's probably why they banned me, got fed up of me asking for support, on the forums and on BT's fault reporting service.

TBH, all ISP's have their good and bad sides, just that some go that extra mile to make it worse.

I wonder how long it will be before BT customers realise the PPP LCP thing is a symptom and not the issue. In essence the response BT have given in each case they have closed down a thread, my own included, is total nonsense as it does nothing to explain what is causing this symptom. All it does is stop customers discussing this and trying to find a common denominator, divide and conquer tactics by BT, stop people posting, ban people so they can't discuss openly and then get them on the pointless Indian Call Centre Threadmill:-

Hi All

We have been to the Hub team and they have conducted some investigations and would like to clarify a few things about the PPP LCP log entries that you are reporting.

The log entries are reporting that the PPP session has dropped, they do not indicate the cause of the drops. The Hub team have said that on a standard line operating under �expected� condition you can expect to see these messages occasionally but there is no cause for concern unless you are seeing multiple occurrences of them in a short time period, at which point we would expect DLM to act to introduce a more stable profile. As a rule DLM will not kick in unless there are more than 10 physical drops in connection per day, or a high average of error�d seconds on the line above its trigger threshold. The team have advised that these entries can arise due to an issue anywhere between the VDSL modem (The Openreach router or the Home Hub 5 depending on your setup) and the BRAS but again would like to reiterate that the Hub or these messages are not causing the drop.

So far looking at the cases we have taken offline we can see that a number of the individuals do have physical line faults. There has been no indication of a fault with the Home Hub in any of the individual cases we have looked at.

We appreciate everybody�s contribution on this thread and acknowledge that there is some great information here, however we feel that at this point the best option is to lock the thread. The reason behind this is that a few posters seem have a genuine issue with their broadband and by posting on here means that you are not getting the benefit from the community as a whole. Each individual customer who believes they have a broadband issue should be encouraged to start their own thread and allow the experience and expertise of other community members to help work through any issues. The mods will still be on hand to step in should the issue go unresolved and this thread will still be here for anyone looking for information about the what the message means in the event log entry, but for now we have answered the original question so we believe no more value can be added by leaving the thread to run.

I would like to thank everyone for the continued patience whilst we have been investigating with the hub team.

Cheers

BTCare Community Manager

If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our �Contact Us� link within our profiles.

We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account .

My speed has now been lowered to the lowest level it has ever been on Infinity 2, even lower than it was when they dropped my profile from 80/20 to 40/10 and kept charging me for 80/20, strange how that happened when I started fighting back isn't it?

BT are the worst company I've ever had the displeasure of dealing with.

Edited by deleted (Sun 30-Mar-14 20:12:49)

Well I wish BT could solve issues as fast as they can ban me from their forums. They've now shut down my second account and actually one my wife set up, I've no idea what my wife did wrong and find it hard to believe they can actually ban her considering she hasn't even posted on the forum!

BT I shall not be beaten into submission for speaking the truth and asking questions you seem to want to bury!

IP address?

Surely the issue BT have is with myself and the difficult questions I pose not with any other family member using the same IP?

Actually I find it hard to believe they have an issue with the IP at all as the issue that got me banned was related to constantly changing IP addresses in the first place!

As already stated look up PPP LCP on their forum and their response (above). The issue has still not been answered IMHO.

As you rightly point out a "PPP LCP Send Termination Request" message is symptomatic not causal.

The fact that it is "Termination Request" rather than for example "LCP Timeout" indicates that one end of the PPP connection is willfully dropping the connection.

The fact that it is "Send Termination Request" should indicate that it is the home hub itself that is requesting the PPP connection be dropped rather than "Received Termination Request" which would be indicative of the BRAS tearing down the connection. Of course, the logging on these kind of devices is never particularly great so I am offering only a logical analysis.

I saw a similar widespread issue on another large ISP I used to work for years ago. The BRAS's were configured to tear down PPP sessions when idle for more than N minutes as they were hitting session limits on the BRAS's. Only problem was, the BRAS's had a problem distinguishing between idle and non-idle sessions which resulted in it tearing down every connection every N minutes - to much annoyance.

I'm not familiar with the BT provided kit - is it possible to telnet or ssh in and have a furtle around the config to look for any timeout settings?

lol, you can't even change the DNS servers.

As Batboy says the Home Hubs are all locked down, BT would hate for you to see what is really going on with your connection! God forbid you might notice things aren't all as BT would have you seem!

Strange that using an Unlocked Huawei HG612 with the TR069 disabled you don't get any issues with the PPP LCP thing though isn't it?

Stranger still I also have an Asus DSL-N66U which does still suffer from LCP drops constantly on BT Infinity, any ideas if TR069 can be locked down on this VDSL modem and router? I can't find an option to do it or any way to block motive in the firewall either.

I doubt BT are pushing TR069 updates to the Asus. It may however be phoning home to Asus of course.

Can you save the config to file? Usually such files are quite readable rather than being som horrid proprietary binary blob. Worth doing that and having a search in the file for TR069 related settings. Bear in mind it may not be referenced as TR069 in the config - "cwmp" is a commonly alternative used for example.

Also is it possible to enable verbose logging? I know on some Cisco kit you can ratchet the logging right up and get incredibly detailed logs of the PPP handshake process etc.

I dug out one of the Asus config files and can't read it in notepad, guess I need something else to read it?

In the meantime my downstream SNR is now stuck at over 12dB when it has been 6dB for over a year and my upstream is all over the place, anywhere between -infinity one second to +7dB the next. According to BT India there is nothing wrong with my line!

I've already decided that BT will not get one more penny out of me and will be taking my custom elsewhere.

Edited by deleted (Tue 01-Apr-14 18:23:44)

Wordpad?

nope didn't work, I'm not sure if it's in Chinese or ascii to be honest

Is it text? You could post a line or two...

In reply to a post by Busa:

I dug out one of the Asus config files and can't read it in notepad, guess I need something else to read it?

The config files aren't in plain text but only contain your settings on the Asus routers.

You might be looking for the system log on my RT-N66U its under System Log at the bottom of the main menu on the left. Then there is a save button which will save a text file.

This log should show you all connect/disconnect and all other IP actions on your network (e.g. all DHCP devices etc).

To be honest I think I'll just wait for my migration to go through. It's obvious to me the line has major issues, the graph of my upstream SNR looks like the Himalayas tonight but as said by the BT Indian Call Centre there is nothing wrong with it, it makes good viewing if I could post it!

Hopefully once I get rid of BT as my telephone and internet supplier I might just might stand a chance of getting this sorted out with Openreach. I can but dream!

Well nice to see the saga continues with more BT Infinity customers bringing up the issue of OpenRG and PPP LCP:-

Bt infinity - home hub 5 - dropping connection

I wonder how long it will be before that thread gets shut down too!

This is quite interesting and paints BT in the light I have seen them for quite some time:-

The Register - BT finally admits its Home Hub router scuppers some VPN connections

The last paragraph mentions the issues with the HH5 that BT still insist has no issues at all and as mentioned they lock any thread that even vaguely suggests it does!

I don't believe a word you tell me BT and it would seem a growing number of other customers don't either.

im not banned yet but had 2 threads closed thay dont like it when people have ago at them lol

Well before you get banned encourage a few other posters over here.

I've left BT now but still believe what they are doing is a damned disgrace and in no way right. It deserves to be questioned.

Oh an contrary to my earlier post I now don't think there is an issue with the HH5 at all it works fine on my new ISP.

What exactly are BT doing in that case?

Edited by deleted (Sun 06-Apr-14 18:12:59)

Yet another PPP LCP Thread on the BT Forum:-

PPP LCP Send Termination Request

How long before it gets locked and closed with another irrelevant answer from the mods I wonder?

Well well well:-

https://community.bt.com/t5/BT-Infinity-Speed-Connec...

This was happening to me for over 3 months of total denial from BT. As I have said already I left them due to non-existent customer service, being banned from the forum for raising these issues, for them dropping my connection from 80/20 to 40/10 then capping it at an even lower speed, for throwing all the help I gave them working with the Executive Technical Complains for 3 months back in my face.

Since I left I've suffered no disconnections, other than when using the HH5 which I've now ditched in favour of a ZyXEL 3300-N which is fantastic. My speed is better, my ping is lower and I pay less per month.

Thanks for the honesty BT!

So their workaround is to turn off smart wireless? I'm not sure that will fix the instability reported by people who don't use wireless

@BatBoy, yeah I was being a little sarcastic in my final comment to BT

I did use wireless for phones and tablets usually on channel 9 with the HH5 when I had Infinity 2 (the name refers to the amount of time you will wait for an honest answer out of BT btw not the service speed!).

I still stand by my comments especially after changing providers and having no issues with OpenRG or PPP LCP.

It's even better now that I've dumped the cr*p HH5.

In reply to a post by Busa:

This was happening to me for over 3 months of total denial from BT.

I've only glanced at recent BT Forum posts and may have misunderstood, but my impression was that the HH5 'reboot every half hour' fun and games was the result of a recent 'fix' provided by BT to people's hubs, and it's that that turning off smart wireless is somehow supposed to mend. I think your HH5 problems, and similar ones experienced by other people, go back much longer - and may or may not have been sorted (to some extent?) by that failed fix.

Personally, I gave up my HH5 a week or so ago and am using my original HG612 modem with a new Asus RT-N66U router. A MUCH better experience altogether!

p

Post deleted by seb

In reply to a post by Busa:

The final straw was the Nazi regime of Moderators in the BT forums, fine if you are a total fanboi (or perhaps BT employee posing as a customer?) who posts total [censored] (you all know who they are!)

You mean the N.A.S.A. Systems Analyst?

In reply to a post by Busa:

Well well well:-

https://community.bt.com/t5/BT-Infinity-Speed-Connec...

This was happening to me for over 3 months of total denial from BT. As I have said already I left them due to non-existent customer service, being banned from the forum for raising these issues, for them dropping my connection from 80/20 to 40/10 then capping it at an even lower speed, for throwing all the help I gave them working with the Executive Technical Complains for 3 months back in my face.

Since I left I've suffered no disconnections, other than when using the HH5 which I've now ditched in favour of a ZyXEL 3300-N which is fantastic. My speed is better, my ping is lower and I pay less per month.

Thanks for the honesty BT!

Most seem to rubbish the ZyXel 3300-N. I would need better reviews to spend that sort of wonga. http://www.amazon.co.uk/product-reviews/B00DFVNO04/r...

Well I can only speak from experience and after updating the firmware to the latest version. Maybe some of those reviewers had not updated the firmware or knew what they where doing with the unit.

I hardly think 5 reviews are representative either to be totally honest. I had no issues setting it up at all, well other than figuring out port forwarding which granted took me all of 15mins to sort out.

Edited by deleted (Fri 18-Apr-14 21:50:54)

Yeah that's one of them

I find it strange how he claims to just be a customer but can move posts and everything he posts is so pro-BT or if even untrue he's either an employee or has Asperger's!

Just thought I'd let you know my ZyXEL SBG3300-N is still running without a single disconnection whilst connected at some 49Mbps, some 7Mbps more than I ever got when on BT Infinity 2. The fact it stays connected for more than a few hours with my new ISP using exactly the same network does beg the question what exactly is wrong with the BT system and what are they hiding from customers?

Shame I can't post my findings over on the BT Forum!

I like to point out that my hacked HG612 delivers full speed with no disconnections on Infinity also. I think it's pretty obvious where the problem lies.

Oh dear in my mind its always a bad idea to give forum users privileges over others on a forum, i just dont think it can be dealt with even handed. I left the forum just prior to this move as they were suggesting this and voiced my views. Its a shame I found John and the actual mods a good resource..

I couldn't agree more other than the bit about John and the mods, as an example of total lies from so called "customers" try this thread:-

More BT Forum Lies

Strange how I've had this done before when with BT and less than a week ago my current ISP changed me over to fastpath after Openreach had to reset my line due to the HH5 I was using disconnecting all the time.

Edited by deleted (Sun 04-May-14 01:03:39)

In reply to a post by pcoventry76:

Just hope the service is half decent.

I've been on Infinity 2 since 2012, and have completed my minimum term. I've not yet once tried to use customer support, ever. So when I ask for my MAC address in a couple of weeks, wish me luck. (Only reason for moving is I want a static IP).

Check out John's profile - he used to work for NASA.

Perhaps that explains why he talks down to people?

When the forum members were all just equal apart from a score system even then it could rile people on first contact generally It was fine however once they began to suggest the special powers I Was out.

They have introduced the privalages for a while now, I know its filter and signpost but it has lost that human touch which was useful in dealing with the frustrated customer, type can be cold and curt with the best of intentions and requires someone who is apt at getting empathy across, my mind would be for the Bt forum to maintain and give the paying customer a good experience and reason to stay. By the looks its reinforcing the frustrated customer at worst and putting doubt into new customers from earlier posts here today!

Edited by deleted (Mon 05-May-14 13:05:48)

Well working for NASA is no great achievement speaking as an Engineer myself. He could have been a bodily function sanitation engineer (toilet cleaner!) or even a "Space Cadet"

Regardless of what drivel people put in their sigs it is plain wrong to give some paying customers jurisdiction over others in the forum especially when some of their answers are blatantly untrue or just plain vitriolic!

As I've said before Fanbois or employees? You decide.

In reply to a post by Busa:

Regardless of what drivel people put in their sigs it is plain wrong to give some paying customers jurisdiction over others in the forum especially when some of their answers are blatantly untrue or just plain vitriolic!

I can see both sides of the argument to be honest.

On Sky's official forum, only paid staff have post moderation rights. Some customers have image moderation rights (images are held in a moderation queue before being displayed) but they cannot edit or delete posts. Critical posts about Sky are allowed, as long as serious allegations are substantiated and there is no swearing.

You're so right. Having had several ISPs since dial-up days I have come to count on this forum as a mine of information from many willing and independent helpers. I have tried the BT forum a couple of times and found it unwelcoming, or rather like the club dominated by a few cliques. Long may TBB flourish.

Well I have to say that I completely agree with your analysis and this kind of behaviour would explain in part why BT is doing badly in its customer service ratings.

I've been having no end of problems with my HH5 dropping its connection - it wouldn't even bother me apart from the fact its screwing up my youview recordings since the BT G4 youview box does not automatically reconnect once the routers PPP session comes back up - I have to physically disconnect and reconnect its Ethernet cable, which is great if I'm at home and notice but absolutely blows if I'm at work and wanting to record something thats on during the day. That and its dropped the connection several times while watching a film on BTVision - made BT refund me for those...

I've been through my line with a fine tooth comb and everything is fine, HG612 will stay connected all day with no issues and very few errors, but even when the HH5 is used as a router only... still looses its PPP! with that goofy WAN event entry.

I have no doubt that if this could have been fixed with a firmware update BT would have done it by now, I really believe this is a hardware issue that can only be fixed by a product recall and would explain why BT are keeping their mouths shut over the issue as the cost of that will be pretty big.

Edited by deleted (Thu 08-May-14 07:51:40)

I hear they have a "B" version of the HH5 (and maybe the HH4) in testing at the moment.

Thanks, as an ex-BT Infinity 2 customer I feel it is only right and proper to spread the word about their disgusting service and their dismal HH5.

Since changing service provider and using a ZyXEL SBG3300-N I've had better speeds and not a single dropped connection. Better still I now have a static IP too.

Please spread the word as BT do not deserve a single customer with their shoddy network, cr@p hardware, their treatment of paying customers on their forum, online chat and telephone "support" and the blatant lies they tell.

Bitter? Not me, I voted with my feet and could not be happier

So what ISP are you with now?

I am assuming it is not Virgin and therefore is probably an ISP whose network is based on BT infrastructure and therefore I assume you are specifically advising against BT Retail rather than BT group?

I can understand you have had a bad service but there are a vast number of BT customers, most of which have probably never noticed any issue with their connection. And many are probably ok with the support on offer.

And presumably when you say "shoddy network" it is specifically the BT retail part of the network as if you are on an ISP using BT wholesale products then you are still using some of the BT network.

Correct it is BT Retail I loathe but not without good reason. Read back in this thread for some of my experiences with them. Those mentioned are just the tip of the iceberg and after 1.5 years I'd had enough.

I've switched to PlusNet which ironically is still part of BT but they have sorted out every issue I had with BT within a few weeks of joining them. Their support is UK based and so far seems reasonable, at least you can have a conversation with them and they are human rather than BT's script reading third world brigade. I've nothing against anyone from any part of the world or walk of life but BT Indian IMHO are a total and utter waste of time, unless of course BT use them to fob customers off to the point they just roll over and give in, I don't.

As said already, my speeds are far better than they ever where with BT Infinity and so far not a single drop, I was getting the usual PPP thing up to 4 times an hour on Infinity.

I've now been connected fro 12 days after PlusNet had my line reset after BT dropped my connection rate. It was not DLM that did this it was BT, they moved me from 80/20 to 40/10 then capped my line at 35MBps!

Granted it's still early days with PlusNet however if things remain as they are at present then I shall remain be very happy.

Well you might just save yourself a fair bit of frustration and grief in the long run if you did cancel. Then again you may never need to speak with any of the so called "support" at BT, hopefully not though as unless you have you will have no idea what frustration is.

You could probably guess but I'd go with any option (even back to ADSL) rather than go back to BT "very much Finite with Infinite frustration".

Good luck all the same.

LOL, glad I could be of service. Actually I'm with you on all three points myself although not fully on the sport. Sport is fine if it involves the internal combustion engine mounted on two wheels! You might have guessed that from the nick though

Who did you decide to go with if I may ask?

If only BT had been reasonable I wouldn't have been a thorn in their side, unlucky BT

Edited by deleted (Fri 09-May-14 00:26:39)

Well just completed my morning ritual of discon-recon my Youview box, since the HH5 dropped PPP 3 times last night for no reason.

In reply to a post by BatBoy:

I hear they have a "B" version of the HH5 (and maybe the HH4) in testing at the moment.

That would be nice, I've always found the B versions to be better... wonder what hoops customers will have to go through to obtain one of these.

Hope they test it better then the A version, I think BT must have rushed that one to market - desperate to save money on OR managed installs...

Edited by deleted (Fri 09-May-14 13:49:24)

Deleted - will create new thread

Edited by ian72 (Fri 09-May-14 08:52:02)

I do not know why people persist with this BT branded hardware. Just do your research and get a decent modem/router from Billion or some other reliable brand and enjoy rocksolid, carefree internet. Saves time and money in the long run 8)

The only half decent modem/router that Bt supplied was the original Business hub from TwoWire, the "designer" stuff is ghastly.

All imho ofc.

I couldn't agree more, I tried countless routers and modem/router combo's before settling on the ZyXEL SBG3300-N which (for me) works better than any other I've tried.

Totally disgusting suggestion in this post, is this something BT condone from their "forum bouncer" customers? How do posts like this remain in the public domain when other legitimate questions are taken down and the users banned? See message 11:-

Get it from Dabs.com or the BT Shop then!

How to these people get privileges over other customers?

Cancelling an existing order particularly if already allocated to Openreach is a recipe for a head ache.

On the gift cards if you have proof that is BIG consumer affair news, particularly as they've never done a £45 gift card offer that I can recall. Some outlets have run exclusives which may complicate things.

Very similar posts were done here some time back for Argos. I believe the person posting it does not work for BT and any posts are highly unlikely to be condoned by BT (what does "distinguished guru" mean - to me it just suggests it could be someone that has posted lots or has had "likes" from other members). And it isn't much different to various posts on here suggesting VPNs so that people can get around blocks on illegal downloads.

It isn't something I would set out to do but there are many people that do.

Ah but these some of these people have powers on the forum normal customers do not. Those powers have been given to them by BT.

That was why I asked what it meant. A cursory look didn't give me any info on what the various tags for people were or what powers might be available to them. And just because people might have mod rights does not necessarily mean that BT condone what they say - just that they have given rights (that should have rules) to manage posts.

There used to be some mods on here that didn't represent TBB itself (sadoldman and billford for example but I am not sure that anyone other than MrS and the owners now have mod rights to TBB).

In reply to a post by radiomarko:

I do not know why people persist with this BT branded hardware. Just do your research and get a decent modem/router from Billion or some other reliable brand and enjoy rocksolid, carefree internet. Saves time and money in the long run 8)

The only half decent modem/router that Bt supplied was the original Business hub from TwoWire, the "designer" stuff is ghastly.

All imho ofc.

Hmm... I have a BT 2-wire 2701-c business hub, maybe I should give that a go...

Yes but it's not exactly a good idea to give rights to people to act and speak on your behalf if they offer this sort of advice, especially as a retailer themselves. It's a bit like Microsoft condoning piracy.

BT can't hide behind them, it's BT's forum and BT gave them the powers therefore anything they post is BT's responsibility.

Edited by deleted (Fri 09-May-14 16:56:47)

Send an email to BT's CEO gavin.e.patterson, his email uses the name as shown and ends with @bt.com and it will get picked up by the UK squad, they can sort out a BACS payment. I complained when they told me it would be 10 workings days for a cheque and nothing happened. They then said they would send a cheque in a further 5 to 10 days at which point I told them in no uncertain terms with Mr Patterson copied that I wanted my payment by BACS and they had effectively lied to me yet again, it was sorted within a few days.

Do not trust a thing this company tells you!

It seems this keeps happening. £100 people getting sent £50 and £50 getting sent £25.

Post deleted by seb

Sky are doing this on their forum many cannot connect to on demand and what they do is PM people telling them they have broken the rules and may be barred.

Customers are just venting their frustration wight eh lack of service and information.

Post deleted by seb

Your comment here - "run by fools" - and your unpleasant comments regarding "Leenig", don't show you in a good light. I'm the first to pick up on bad grammar and spelling BUT, only when the initial post comes over as superior and condescending - and in need of a swift kick up the *rs*: you, however, are just being impolite for no obvious reason - other than, perhaps, an inflated idea of yourself.
Not really needed here, as TBB should be a place of assistance and humour - not snideness!

Am I missing something here? I don't see anything wrong in any of these posts.

It doesn't read as being directed at anyone, certainly not Leenig and I fail to see anything impolite?

Did you get sorted out with PlusNet btw?

If so hope all went well for you

Comment actually addressed to pcoventry76. Leenig has had his English skills derided, which he didn't deserve - and using a phrase such as " Even if it is run by fools" is impolite: don't know how you could see it as otherwise.

I know who your post was directed at, I just fail to see how the comment is impolite, it's his opinion of the people running the Sky forum. People are entitled to opinions, granted we do not have to agree with them. Let's face it the world would be rather dull if we all had the same opinions.

I can't comment myself as I have no idea never having been with Sky but I do not see it as impolite to speak your mind, it may in fact be true! We are all fools to someone.

Edited by deleted (Fri 30-May-14 01:09:05)

Pot Kettle and black come to mind on your comment

pcoventry76
Well I just wanted to say I think the so called helpers on that forum are idiots. Rude and assuming that everyone is beneath them.

A good reason for posts and threads getting closed is people nit-picking and being petty, or just generally unpleasant to each other.

If people continue then suspensions will be made to keep the general tone of the forums reasonable and to stop first time posters from being intimidated.