BT DNS just went down?

I think BT DNS just went down, I assumed it was the router or my PC but others are complaining on twitter. Just changed my adapter settings to google dns 8.8.8.8 8.8.4.4 and got some sites working.

In reply to a post by furman:

I think BT DNS just went down, I assumed it was the router or my PC but others are complaining on twitter. Just changed my adapter settings to google dns 8.8.8.8 8.8.4.4 and got some sites working.

Having the same problem here. Not convinced it is a DNS issue though.

Can access UK sites eg bbc.co.uk but not US sites such as cnn.com

Post deleted by smsmasters

Edited by deleted (Sat 28-Jun-14 10:02:05)

Yeah I cannot access loads of sites (amazon / ebay) I can get onto Facebook but most sites are very sluggish when loading as well, so I am back on to my 3 mobile dongle for now!

Thought there was something wrong. I'm in east of glasgow (G68) Infinity struggling here

BT's whole site is down (even when tethering my Three phone) so can't even see if there is anything on service status.

Can't do the weekly Windows update or access a multitude of sites.

Haven't experienced anything like this in the threeyears I've been on Infinity.

I don't think its just BT, I'm also seeing problems trying to connect to sites even on the Three network as well as BT.

Edited by oddius (Sat 28-Jun-14 10:12:37)

Having to use a vpn for everything to work normally

My router stats shows that my internet connection was lost early this morning. Usually my connection is 51/8 but now down to 14.7/8 with latency risen form around 10 to 47. I also use Google's DNS. Located at GU8 in Surrey.

OK what's going on folks?

Yes, lots of slow sites and others like imdb.com and the "BT Cares" forums are both completely dead.

Can't change the DNS on the HH5 so I'll just have to wait.

Fingers crossed, they'll get their fingers out.

Me as well - thought it was BT DNS Servers so changed my adapter to Google DNS, but still can't access lots of sites. Hit and miss what works. I flushed my DNS cache so it can't just be working off saved DNS entries - there are some old bookmarks I haven't touched in months that work, but regular websites that do not.

What is going on??

I've got the same problem (Sidmouth, Devon) Exchange.

Some sites will not load, others seem half corrupted in that not all content can be displayed.

Same with Wife's PC. Using wireless access to HH3. Reset HH doesn't help.

Can't access BT Help to complain!

Down for me too in Dorset. Some sites work, some don't.

Edited by deleted (Sat 28-Jun-14 10:24:54)

Down in Hatfield, Herts to.

All works by VPN, not by changing DNS. According to BT Status Checker (only accessible via VPN), there is nothing wrong at my exchange!

Shrey

The community forums are up, with a post about this by a user posting via 3G.

Edited by RobertoS (Sat 28-Jun-14 10:34:17)

shrey...

Any chance you can report the fault to BT, as most of us can't access BT.

Down in Durham.

How can we report this if the BT custhelp site is down? Has anyone done so yet?

Even programmes that know where tehy are linking to are having problems - ROboform cannot sync as it cannot get through.

I cannot get to natwest site, bbc, so it is uk as well. Cannot get to newsblur (RSS reader), microsoft email, but CAN get to google mail and flickr, as well as for some reason thinkbroadband!

All worked until shortly after 9am, then I could not follow a link from newsbllur, so tried other sites. Rebooted both bt boxes, both claim good internet connction.

donno but, most of the sites listed above that appear to be down on a BT connection I don't get a DNS resolution.

So it's hard to ping them to see if they are really down or just inaccessible via BT.

In reply to a post by Ragnarok:

donno but, most of the sites listed above that appear to be down on a BT connection I don't get a DNS resolution.

So it's hard to ping them to see if they are really down or just inaccessible via BT.

I'm pretty sure it's not DNS. I have a VPN that I connect to using just an IP address, and this is also coming up server not available.

I think it's nationwide (or, at the very least, all over the south of England).
I'm in Oxfordshire and have exactly the same problem...
... Loads of websites don't work at all - ebay.co.uk, amazon.co.uk, ukvac.com (an arcade machine forum).

BT.com works but is stupidly slow (probably getting hammered by thousands of BT Internet customers trying to find out what's going on)

Having trouble here accessing sites like twitter/ebay and many others.

Earl shilton exchange. HH5 reset hasnt helped. Can not get onto BT status page

downforeveryoneorjustme.com is down - or is it just me?

Same problems over here in N Ireland. Must be pretty much nationwide.

It seems that most UK sites are loading ok but all US sites are not working - I am using Google DNS. Unfortunately my HMA VPN is US based and I don't know the settings as their software can't connect to their server.

What's down?

No - I have just tried tethering via my Vodafone 4G phone and can get all the websites.

So it is a BT problem. A big one!

Have reported on the BT Care site - managed to get on using Google DNS.. Looks to be bigger than BT - if you can get to it http://www.internettrafficreport.com/europe.htm showing a few probs.. Torshavn routes a lot of US traffic and Cloudflare are reporting issues at the Frankfurt IX.... Only suggestion I have is enjoy the Tennis/Football today as I've a feeling this may be a while!

Same issues here in Newcastle (Benton exchange).

Can't access anything, except this site!

Does anyone know how to report it to BT??????????

Cant access bt even though my VPN connection. Everything else works fine now though.

Something really must have gone bang over at BT

Why bother
If it is as big as it seems nationwide BT will know anyway from their internal systems.
If I get a power cut the very last thing I do is waste my time etc reporting it - after all umpteen others will have.

In reply to a post by startimeash:

Have reported on the BT Care site - managed to get on using Google DNS.. Looks to be bigger than BT - if you can get to it http://www.internettrafficreport.com/europe.htm showing a few probs.. Torshavn routes a lot of US traffic and Cloudflare are reporting issues at the Frankfurt IX.... Only suggestion I have is enjoy the Tennis/Football today as I've a feeling this may be a while!

Oh no! I cannot abide football and tennis....

Think logically chaps...

What's different to thinkbroadband site (which appears to work) any others which do not load. I can't fathom this.

Glad the problem seems to now have gone viral.

Chaps at BT will have to finish their tea-break before we see any action.

In reply to a post by Fellwalker:

natwest site, bbc, so it is uk as well.

It seems to be totally random...
I can get onto bbc.co.uk (and bbc.com forwards straight to bbc.co.uk - so bbc.com is accessible for me).
NatWest.co.uk is also working for me.

cbc.ca (Canadian Broadcasting) is working, but is tediously slow, so it doesn't look like the transatlantic links are completely down.
Having said that; of all the sites I know (100%) which are hosted in the US are down.

In reply to a post by zom22:

Why bother
If it is as big as it seems nationwide BT will know anyway from their internal systems.
If I get a power cut the very last thing I do is waste my time etc reporting it - after all umpteen others will have.

So long as those other people don't think that too!

Surely BT would put a notice on their home page if they were aware, or is that asking for too much common sense?

Down in Manchester area too.

I cant access some sites but not others. It must have just gone down as I connected to a chicago ip address before on irc and its still connected.

It's just BT apparently.

Liverpool BT some sites not loading, can't log in to LoL, Battle.net, Line Messenger.
Brighton area, friend with same problem.

My brother in Chester is on Talk Talk and has no issues.

I was working on managing a server in the USA. Suddenly I lost web, email and remote access. Initially I could run Traceroute to the BT data centre, now there is no DNS.
I couldn't access Google or Twitter, but can on Chrome now, and with IE after removing Yahoo Toolbar.
I did manage to log into my BT account although it was very slow. Apparently according to the 'My BT' page I have no phone or Broadband (I have both, although there was a mix-up when I switched to Infinity).
I live in the GU16 area and, although the loss of the US server I manage could be at the USA end, BT is not acting as it should.
I can't access the BT Support pages. They can't be found! So I can't check if any problems are reported.

BT service status page has some limited areas listed and starting around midnight not sure its the same problem you are all reporting.

Have done a tweak or two and news item to hopefully flag up and will see if we get any 'I am with BT and have NO problems' responses.

Down here too, swapped router to 8.8.8.8 (not BT equipment).

Bet that's causing them some support calls!

LOL - Yes you do have a point there!
On Plusnet here all OK - as normal

Where is Mr Saffron in our time of need?

We have a direct peer link with BT, you can see this in the trace route

I've found a number: 0800 111 4567 am going to test it out. Glad to know it's not just me having problems.

I see Mr Saffron is on it.

Sorry posts crossed.

In reply to a post by BatBoy:

What's down?

Probably the person who decided to do an overnight firmware update on some router(s), somewhere in Europe, is down on his luck (as he's effectively broken the Internet for an awful lot of BT customers).

It does appear to be a BT problem (or at least O2's mobile Internet is working fine - can get cnn.com on my mobile, but not from my BT Infinity connection).

In reply to a post by MrSaffron:

BT service status page has some limited areas listed and starting around midnight not sure its the same problem you are all reporting.

Have done a tweak or two and news item to hopefully flag up and will see if we get any 'I am with BT and have NO problems' responses.

Thank you.

Natwest site now loads. Yahoo app on phone and BTYahoo email now available. I still cannot access newsblur.com or live.com. Firefox can't find the server at bt.custhelp.com

I've found a positive - Facebook is inaccessible!

Okay called the number above apparently BT is investigating a problem which may be causing problems with the internet.

Called the service update line 0800 169 0199 last message is from 10:30am. They are aware of a major problem which is causing some customers to be unable to access the internet. Their engineers are working on it.

In reply to a post by Fellwalker:

I've found a positive - Facebook is inaccessible!

So BT have introduced some kind of random website blocker (or they've messed up an overnight firmware update on some router)...
Facebook is fine for me (as is Wikipedia), so I still have my method of wasting shed loads of time

In reply to a post by LordVader:

Something really must have gone bang over at BT

Odds-on they've messed up an overnight firmware update or something in their family filter system has suddenly started randomly blocked websites.

Also odds-on... BT blame a fire in an exchange, or somebody stealing a live cable from underground (or they blame a 3rd party routing provider)

Odd - I can get FB and Yahoo but not Amazon or eBay

Yep, Runcorn has gone as well..

Cant even play Elder Scrolls Online...

Wouldn't mind, my line has recently gone down 75 to 61 (I'm guessing its because more people are getting FTTC in my area and crosstalk is cutting it down) and now it's hardly working at all!

Hopefully it will be resolved soon.

i use a zyxel all in one vdsl router on my infinity changing to google dns has solved it for me. All usa sites ok.

Was just doing some testing looks like its just come back up !!

Yep working again.

If it was the family filter then I believe BT send you back a blocked site message, I know Sky do.

Same issues here in Lancaster - LCLAN on several infinity connections.
UK sites appear ok - anything else very slow or no response

Does seem to be DNS related...

ipconfig /flushdns made no difference.
Changing to OpenDNS servers made no difference (tried it about 30 minutes ago)
Changing to GoogleDNS servers (8.8.8.8 & 8.8.4.4) and suddenly everything is working again AND latency is back to normal (so it was BT's DNS "servers" which were slowing everything down).

Well it looked like a issue at telehouse but did not get much further than that because it came back

Seems to be working now.

In reply to a post by adebov:

Does seem to be DNS related...

ipconfig /flushdns made no difference.
Changing to OpenDNS servers made no difference (tried it about 30 minutes ago)
Changing to GoogleDNS servers (8.8.8.8 & 8.8.4.4) and suddenly everything is working again AND latency is back to normal (so it was BT's DNS "servers" which were slowing everything down).

It seemed like DNS at first because there was a routing issue stopping you from getting to BT`s DNS server but googles where reachable lots of other UK sites where not contactable

Edited by TimLaduk (Sat 28-Jun-14 11:20:23)

Sites I visit regulary working again. I think we're back in business. Wonder what happened though........hm

Yep same here, think its fixed now

In reply to a post by stniuk:

Yep working again.

Ditto.

Quick check accessing some previously 'inaccesable' sites.

Seems fixed now?

In reply to a post by DarkKobra1977:

Yep same here, think its fixed now

It seems I fixed it - the problem disappeared at exactly the same time I switched over to Google's DNS.
Now I'm back on BT's DNS it's still all working.
Coincidence??? I think not

I thank you

Seems okay now was pretty much unusable! (WWHATH exchange)

In reply to a post by adebov:

It seems I fixed it - the problem disappeared at exactly the same time I switched over to Google's DNS.
Now I'm back on BT's DNS it's still all working.
Coincidence??? I think not

Definitely your fault. You somehow set up an internal loop at the BT routers causing self-DDOS attacks between them. As soon as you switched your DNS servers you broke the loop and everything slowly came back as their buffers cleared.

[cough]

In reply to a post by RobertoS:

In reply to a post by adebov:

It seems I fixed it - the problem disappeared at exactly the same time I switched over to Google's DNS.
Now I'm back on BT's DNS it's still all working.
Coincidence??? I think not

Definitely your fault. You somehow set up an internal loop at the BT routers causing self-DDOS attacks between them. As soon as you switched your DNS servers you broke the loop and everything slowly came back as their buffers cleared.

[cough]

Still no explanation from BT with the only mention of it on their own Community Form being a short thread (hidden away in "The Lounge") and the brief statement on the homepage (and Twitter)
"Sorry about the issues many of you had accessing the Internet this morning. Problem is now fixed. Sorry for any trouble caused."

Edited by deleted (Sun 29-Jun-14 18:08:23)

May need management to sign off on the 'issue' so that it can be announced - a common thing in big firms but no one wants to bother the boss at the weekend.

I did catch a very brief news item about BT apologising to its users for their loss of Internet on one of BBC 3's 60 second news bursts on Saturday evening just before one of the Glastonbury shows started.

Having real problems again trying to get on various websites anyone else?

Everything seems fine here.
Which sites are giving problems?

Tesco, ebay, amazon, Facebook etc

In reply to a post by Storm_Force:

Tesco, ebay, amazon, Facebook etc

All OK here in N.E. England

http://www.thinkbroadband.com/news/6522-problems-ove...

someone else posted there too, I am on WWHATH exchange still not working just tried on my desktop pc too!