BT Cabinet Installing Part 3

I just brought openreach mk2 faceplate from bt shop and also netgear homeplug av500 gigabit with my netgear dgnd3700v2 wireless router (support fibre) and everything is ready for to order FTTC soon end of this month. Maybe I will option for self-install as I don't think I need BT Engineer in my property as I had installed openreach mk2 faceplate (I think it also support fibre) If I choose self-install will Plusnet sent out Fibre Modem or still required BT Openreach engineer visitor?

http://s5.postimg.org/xsjypf3mv/20140113_171849.jpg
http://s5.postimg.org/a0andw1lz/20140113_172019.jpg

Do plusnet have a self install option?

The saga goes on...........

No, not yet, not that I know of. I had my Plusnet FTTC connection installed today and self install wasn't an option when I ordered (just after new year). Not that I wanted the option, since we didn't have a NTE5 socket, so needed one installing anyway.

I imagine that once they do offer self install they will provide a combined modem/router (like the BT Home highway 5)

Can you provide a link for the FTTC faceplate on the BT shop site.

Edited by knight01 (Mon 13-Jan-14 19:02:28)

self install i think means you dont tounch the faceplace and just plug in the router and modem (The face plate is openreach network -- a drawback on self install is it is dependant on ow clean your line is - as you could lose a large percentrage of the speed if you have a nunber of sockets - thats not good if you are quite a way from the cabinet to start with

Edited by deleted (Mon 13-Jan-14 19:36:29)

In reply to a post by Stevenage_Neil:

The saga goes on...........

Yes unfortunately, yawn .....

I wondered how long it would be before Part 3 started.

Self-install from the user perspective is identical to the first time they have ADSL installed. A short break whilst the cabinet connections are remade. (As opposed to a short break whilst the exchange connections are remade).

The faceplate is not part of the Openreach network. The demarcation point remains the test socket of the NTE5.

With FTTC self-install the responsibility for optimising the home wiring moves from Openreach to the user - exactly as it has been for years with ADSLx.

However, as has been said, the OP is not yet able to order via the PlusNet system a self-install. I expect it could be arranged via the some level or other of support, as it would require cancellation of the engineer home visit.

I know how you feel

Andrew should create this bloke his own section on TB

I think BT Wholesale Checker had forgotten to updating their site as they never show FTTC available date / estimated speed at all. However I got email from openreach this morning:

[email protected]

14 Jan (2 mins ago)

to me

Dear Sir



Thank you for your enquiry about fibre broadband, you are connected to Cuckoo Oak exchange cabinet 8.


Your fibre broadband are now enabled and accepting order. I am afraid I have no information as to estimated speeds or date on the BT Wholesale Checker.



If you have any further questions, please ensure you have read the FAQ's on our website, http://www.openreachfibrebroadband.co.uk/faq/. If your question is answered within the FAQ section, we will not respond to your e-mail.



Regards



Tim Whitcomb



NGA Enquiries

e-Mail : [email protected]



W Web: www.openreach.co.uk


I don't understand why I cannot order as it seem BT Wholesale never updating?
I cannot order anything yet. Rather annoyed.

I've got an ADSL nation faceplate filter. Is it any different to the one BT will be bringing?

In reply to a post by adslmax:

I don't understand why I cannot order as it seem BT Wholesale never updating?
I cannot order anything yet. Rather annoyed.

First things first ... throw your toys out of the pram.

Next ... just wait patiently like everyone else seems to be capable of doing.

In reply to a post by wolvesmad:

I've got an ADSL nation faceplate filter. Is it any different to the one BT will be bringing?

I got that as well. U need MK2 faceplate as it had special RFI filter for Fibre . You can order here: http://www.ebay.co.uk/itm/MK2-Original-Genuine-BT-Op...

I'll make sure he changes mine when he comes then.

In reply to a post by wolvesmad:

I'll make sure he changes mine when he comes then.

U better removed ADSLNation faceplate or Openreach might see it and say no need to change. It's happen to my friend. He end up order one himself.

My friend adslnation faceplate when FTTC go live is 71/15 and change to mk2 and now getting 78/18

I will removed mk2 when openreach come and let him fitted one himself while I kept my spare one. (for bonding fibre)

Edited by adslmax (Tue 14-Jan-14 10:39:31)

I better have a rummage around for my old NTE faceplate then. Have you got an install date yet?

In reply to a post by adslmax:

In reply to a post by wolvesmad:

I've got an ADSL nation faceplate filter. Is it any different to the one BT will be bringing?

I got that as well. U need MK2 faceplate as it had special RFI filter for Fibre . You can order here: http://www.ebay.co.uk/itm/MK2-Original-Genuine-BT-Op...

I picked up one from this seller on Friday for our works line, as he is local to me.

I really hope you are able to order soon, I also hope your install is quick and you have no problems.

Got email as a surprise from Liv Garfield:

*******************@openreach.co.uk

21:55 (44 minutes ago)

to me

Hi ****,



Just to let u know updates on your FTTC.

We are awaiting permission for some traffic management to complete the fibre connection.

I will chase up next week and let you know, it shouldn�t be long now to finish.



Regards


Olivia Garfield

Chief Executive, Openreach

Tel ***** ******

Good to see her putting the hours in and working Saturday nights.

I can't decide which is stranger - adslmax constantly e-mailing the chief executive of Openreach about his cabinet, or Liv Garfield for constantly replying.

She looks after him because it was he that got her the job at Severn Trent.

In reply to a post by adslmax:

We are awaiting permission for some traffic management to complete the fibre connection.

Can MrSaffron explain what does this mean? Traffic Management? I thought FTTC is unlimited.

Road and/or pavement traffic management. To dig a hole. Possibly to connect the PCP and Fibre cabinets.

In reply to a post by adslmax:

In reply to a post by adslmax:

We are awaiting permission for some traffic management to complete the fibre connection.

Can MrSaffron explain what does this mean? Traffic Management? I thought FTTC is unlimited.

LOL, you was a bit too focused on data there, think traffic lights and workmen digging holes.

FTTC isn't always unlimited, that depends on the supplier and the package you order.

I must say, thought she was a rude sod to me, very condescending and I picked her up about it for which she did apologise.

Just tried explaining that my cabinet that there was one cabinet that appeared to be no worse that any other cabinet, yet unlike other cabinets and even recent cabinets, waiting 4 months for a resolution (23 metres of trunking) which OpenReach which were doing that on other newer cabinets two weeks after install!

Expressed my amazement that this was out of kilter to BT's usual standards and could she offer any thoughts. She did a load of chest beating about how wonderful BT was and they' don't have time to do a detailed analysis (which I never asked for - but surely some project manager somewhere will know some overall status - maybe not, so not surprising the problems), and about how everybody wants their cabinet fixed first.

Erm, nope, I just want to be dealt with in order along with every one else.

Tried to ask as an aside who I can report a potentially dangerous and faulty metal man hole cover in the road to. She ignored me.

I am so sorry to hear it sjdean. I had no problem with Liv Garfield, she always keep me updating and she was ever so good to me. Maybe I was lucky I suppose.

Got email from Liv with great news. Can't wait to start order next week.

*******************@openreach.co.uk

23:30 (14 minutes ago)

to me

Hi Mr *********,

Fibre will be available to order from next Monday, 27th January.

I will now closed this case.



Regards


Olivia Garfield

Chief Executive, Openreach

Tel ***** ******

Are you sure it is Olivia Garfield you are corresponding with?
For someone who read German and French at Cambridge the grammar in her replies to you has been remarkably poor !!

I suppose the task could have been delegated?

In reply to a post by sjdean:

Tried to ask as an aside who I can report a potentially dangerous and faulty metal man hole cover in the road to. She ignored me.

There is a dedicated page on the Openreach website to report such matters.

The fifth bullet point reads "Loose, cracked or missing manhole covers".

Edited by burakkucat (Wed 22-Jan-14 16:48:50)

In reply to a post by gmoorc:

Are you sure it is Olivia Garfield you are corresponding with?
For someone who read German and French at Cambridge the grammar in her replies to you has been remarkably poor !!

Everybody knows it's easier to learn to read rather than write.

The converse is also true. It is easier to write rubbish than to read it. As demonstrated elsewhere on these forums .

The converse is also true. It is easier to write rubbish than to read it. As demonstrated elsewhere on these forums

I decry that nomenclature of erroneous specification.

Please remove your discombobulation with extreme immediatude.

Got email from openreach NGA:

On 23 January 2014 16:08, <*************@openreach.co.uk> wrote:

Hi *****,



No problem at all.

The very good news is your cabinet 8 completed all engineering activities yesterday and has now gone forward to be commissioned ready for service.

It normally takes 10 days to be ready to place orders.



So you should be able to place an order for superfast Broadband by mid-February with your service provider Plusnet.

All the post code checker sites should be updated as the cabinet progresses through to RFS.



Regards

Tim

****************@openreach.co.uk


Tim Whitcomb



NGA Enquiries

In reply to a post by burakkucat:

In reply to a post by sjdean:

Tried to ask as an aside who I can report a potentially dangerous and faulty metal man hole cover in the road to. She ignored me.

There is a dedicated page on the Openreach website to report such matters.

The fifth bullet point reads "Loose, cracked or missing manhole covers".

Yeah, but if you're in email contact with the CEO, you'd sort of hope for some flicker of understanding and acknowledgement.

What will you be doing after you finally get fibre?

In reply to a post by sjdean:

Yeah, but if you're in email contact with the CEO, you'd sort of hope for some flicker of understanding and acknowledgement.

That is far too logical!

In reply to a post by sjdean:

What will you be doing after you finally get fibre?

Next target - FTTPoD

In reply to a post by sjdean:

What will you be doing after you finally get fibre?

My target is to get FTTPoD as possible if BT had named my exchange in next phase FTTPoD (finger cross) if not , I am going to try to pressure Plusnet to get FTTC bonding lines.

Hopefully he'll be moving on

I was wondering of how is Wolvesmad getting on with his new FTTC with BT?

Nothing to report Adslmax, still on Adsl2+.

BT OR keep rejecting the order without valid reason. Currently with the BT Retail technical team who are trying to find out what the problem is. I have received my homehub 5, BT have confirmed the cabinet is running but OR keep bouncing the install date.

So close yet so far.

Sorry to hear it wolvesmad. That's pretty bad from BTO. I don't understand why they kept rejected your order. Maybe u tell BT to forget it, u go somewhere else for waste your time. Try go to Plusnet ISP, I be very surprise if the order had been accepted except BT isp who still rejected your order.

I had this problem when ordering; seems it was some problem within the internal ordering system for the wholesale bits of BT.

It needed a "bridge case" in order to fix behind the scenes. Sounds like it really needed a database update somwhere.

My ISP was Plusnet, who helped through the process. Wasn't quick though.

Hope it won't happen to me if I placed an order for FTTC with Plusnet.

It is certainly a BT Wholesale issue. Unfortunately the BT automatic ordering system keeps rejecting the order now for some reason - which BT can't get their head around.

BT did not call me back last night as promised (shock horror). Who can I escalate this too if it drags on? The BT help desk is terrible.

In reply to a post by wolvesmad:

BT did not call me back last night as promised (shock horror). Who can I escalate this too if it drags on? The BT help desk is terrible.

You could always migrate to PlusNet who, although their support dept. is apparently over-stretched at present (until their new call centre is fully staffed), at least have UK-based offices and their staff speak better English than those of Bangalore Telecom.

I'm locked into a contract with BT until 2015 so that isn't an option. I want to keep BT for BT Sport anyway.

Just had a call from BT to say that the original order did not process correctly but the BT system thinks I am already on Infinity 2, so any subsequent order has instantly failed because it thinks I am trying to order something I already have.

The fun and games continue. It's now down to the BT order team to clear out the original order.

Edited by wolvesmad (Tue 28-Jan-14 11:18:14)

If its been dragging on for a while then raise a CEO level complaint, the email address is in this thread.

In reply to a post by wolvesmad:

The fun and games continue. It's now down to the BT order team to clear out the original order.

Sounds oh so familiar. Clearing out the old order was the problem I had.

Plusnet support understood the process for escalating the issue, which is what generated the bridge case. It still took a long time for that to happen - escalated did not necessarily mean expedited.

In reply to a post by wolvesmad:

I'm locked into a contract with BT until 2015 so that isn't an option.

BT are not allow to hold u on a contract until 2015 if the FTTC isn't activated yet. U're had the FULL RIGHTS to cancel the contract if the service of FTTC isn't available to you due to BT rejected your order.

How long did it take to resolve your issue? I'm getting concerned that the cab will fill up. The standard ADSL speeds around here are terrible. Fiber will be popular.

Finally at last my fibre is now accepting order say bt.com checker but plusnet product change still saying up to 7Mb no metion of 80/20 yet?

Estimated line speed:
7Mb (This may vary between 5.5Mb and 12Mb) - Checked on 2014-01-28 23:17:01
Current line speed:
16.8 Mb

Edited by adslmax (Tue 28-Jan-14 23:19:02)

Best described as "a few weeks".

Even then, the order couldn't be made until BT (wholesale/openreach) broke my ADSL broadband entirely.

After that, it took two expedited appointments to be installed.

I am going to phone up plusnet now to check bt wholesale product FTTC order

Plusnet say my property isn't FTTC and no date is planned. They say it unlikely I would get it. Very disappointed overall

I don't like the sound of that at all.

I thought it was a BT Retail problem but my issue sounds very familiar to the one you experienced which was an OR issue.

Knowing how OR operate, this is worrying.

Yes what is annoying me the most is my parents can order it now but mine cannot because it not available. My parents is available. They only live across the road. Not happy at all.

In reply to a post by adslmax:

Yes what is annoying me the most is my parents can order it now but mine cannot because it not available. My parents is available. They only live across the road. Not happy at all.

Better get writing to Liv again ...

In reply to a post by Rastus:

Better get writing to Liv again ...

I have emailed her (email sent)

In reply to a post by adslmax:

In reply to a post by Rastus:

Better get writing to Liv again ...

I have emailed her (email sent)

Sigh ... I was being facetious ... but no doubt that was your next step anyway and my suggestion wasn't needed to prompt you.

I really hope your order doesn't bounce.

I too am getting fed up with OpenReach.

We came home from holiday last September to find a fibre box had been installed - yippee!

At the beginning of December the contractor providing a power supply to the fibre box molded through main village telephone cable so most of the village had no phones for about 2 weeks!!!! - Booooooooooh!

We were told that we weren't in the first set of local addresses to be connected by an on site OpenReach person. Boooooooooooooooooooh!

Around Xmas the exchange went live and the postcode checker said we should look for a supplier but both the BT wholesale telephone number checker & the providers say we don't have a service - & nor does anyone else connected to out nice shiny, but rapidly getting old, box. Boooooooooooooooh!

As the postcode checker says that the exchange is live it doesn't provide any useful info and the wholesale checker merely says what is available with no indication of when the fibre will be switched on. Booooooooooooooh!

November/December they came & cleaned out the ducts which also I nvolved digging several small holes in the road. Yipeeeeeee!

I have emailed the queries link at OpenReach and they don't seem to want to reply. Booooooooooooh!

Talk about frustrating!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Why oh why will they not provide this basic information. They must have a really strong customer service ethic. I bet that their mission statement doesn't read like this.

Edited by chris52 (Wed 29-Jan-14 20:05:50)

What does the BT Retail Infinity checker say? It could just be the PN database hasn't updated yet.

In reply to a post by RobertoS:

What does the BT Retail Infinity checker say? It could just be the PN database hasn't updated yet.

BT Retail Infinity checker say:

78Mb down and 20Mb up available now http://oi61.tinypic.com/5n0d4.jpg

I had phoned up BT and they say it not available and no date is given.

The same with Plusnet saying it not available or no date is giving.

So, I cannot placed an order!

Edited by adslmax (Wed 29-Jan-14 16:55:56)

Use the wholesale checker.

In reply to a post by Zadeks:

Use the wholesale checker.

It say available now

BT BROADBAND AVAILABILITY CHECKER
Telephone Number *********** on Exchange CUCKOO OAK is served by Cabinet 8

Featured Products


Downstream Line Rate(Mbps)


Upstream Line Rate(Mbps)


Downstream Range(Mbps)


Availability Date
High Low High Low
FTTC Range A (Clean) 80 78.1 20 20 -- Available
FTTC Range B (Impacted) 80 76.2 20 19 -- Available

WBC ADSL 2+ Up to 5.5 -- 3 to 8 Available
WBC ADSL 2+ Annex M Up to 5.5 Up to 1 3 to 8 Available
ADSL Max Up to 4 -- 3 to 7 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
Other Offerings
Fibre Multicast -- -- -- Available
Copper Multicast -- -- -- Available

Hi guys,

I don't know if any of you recall, but I posted a while ago asking if it was possible for 1 FTTC cabinet to support 2 normal cabinets.

I explained that there are 2 cabinets, one on each side of a busway, (Cabinet 25 and 26 respectively). The FTTC cabinet was right by Cabinet 25.

However, today I noticed that a 2nd cabinet is being put in place right next to the existing FTTC cabinet. As per the photograph.

http://i1186.photobucket.com/albums/z374/Dark_Kobra/...

Cabinet 26 is in the foreground (closest to the camera). I noticed that in another post, that it is possible that a second cabinet could pop up to cater for extra capacity.

Cabinet 26 (my cabinet) is due to get FTTC around 31st May, but what I'm wondering, is it possible that this second cabinet could be for capacity expansion at Cabinet 25, or could it be more likely to serve Cabinet 26?

I wasn't sure due to the fact that the cabinets are so close to each other and are closer to Cabinet 25 than 26.

(It's just that, I would have assumed that there would have been a FTTC cabinet next to Cabinet 26, but I believe that the distance that they are at, are more than in adequate range to serve Cabinet 26)

Many thanks guys for any opinions or ideas!

Edited by deleted (Wed 29-Jan-14 22:14:28)

FTTC cabinets can be anywhere from 1-100 meters away from the pcp, in your case it could be a expansion cabinet for cab 25 or the FTTC twin for pcp 26.
Until the BT wholesale checker says that you can order FTTC, will have to wait and see if that FTTC cab is for pcp 26.

In my local town their are two sets of pcp's that have both their FTTC cabinets next to each other, both are under 50 meters from their pcp's.

It's not for capacity . One is for Cab 25 and the other for cab 26

Well BT have managed to sort the issue out. I recieved an email out of the blue saying my BT Broadband was being cancelled. Then another one saying thank you for ordering BT Infinity 2.

My install date is in 2 weeks time. Hopefully everything goes to plan this time.

In reply to a post by wolvesmad:

My install date is in 2 weeks time. Hopefully everything goes to plan this time.

Only If the Engineer or contractor did turn up on your day of your installation date. It's rather annoying to push back a further two weeks again.

Good luck mate.

I got email from Openreach saying they are in contact with the commissioning teams as the software updates complete between Openreach and the service providers had major issues problem that caused ISP cannot order my FTTC at present. They will let me know once it fixed. (unbelieved by BT)

Edited by adslmax (Fri 31-Jan-14 13:40:01)

In reply to a post by adslmax:

In reply to a post by Zadeks:

Use the wholesale checker.

It say available now

BT BROADBAND AVAILABILITY CHECKER
Telephone Number *********** on Exchange CUCKOO OAK is served by Cabinet 8

Featured Products


Downstream Line Rate(Mbps)


Upstream Line Rate(Mbps)


Downstream Range(Mbps)


Availability Date
High Low High Low
FTTC Range A (Clean) 80 78.1 20 20 -- Available
FTTC Range B (Impacted) 80 76.2 20 19 -- Available

WBC ADSL 2+ Up to 5.5 -- 3 to 8 Available
WBC ADSL 2+ Annex M Up to 5.5 Up to 1 3 to 8 Available
ADSL Max Up to 4 -- 3 to 7 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
Other Offerings
Fibre Multicast -- -- -- Available
Copper Multicast -- -- -- Available

Try harder; you copy/pasted someone else's details with your cabinet and exchange at the top. The ADSL speeds close to Cuckoo Oak PCP 8 are much higher than that.

Cuckoo-Oak-8

Noteworthy you took a screenshot from the BT Infinity checker, but a text copy/paste here, along with a summary of the email you 'received' in double quick time from Openreach rather than your usual copy/paste.

A chat with an Openreach employee informs that your cabinet, Cuckoo Oak 8, is currently under commissioning process and remains forecast to go live in February. It has at no point been marked RFS.

Edited by deleted (Fri 31-Jan-14 15:16:08)

In reply to a post by adslmax:

I got email from Openreach saying they are in contact with the commissioning teams as the software updates complete between Openreach and the service providers had major issues problem that caused ISP cannot order my FTTC at present. They will let me know once it fixed. (unbelieved by BT)

A couple of issues here.

1) The commissioning team are nothing to do with the availability database beyond ticking the box to say the cabinet is ready. The only software updating they would do is the software for the cabinets.
2) Plusnet and BT Retail use the same information. They both query the BT Wholesale database via a well known API so the suggestion that Openreach have had major issues with Plusnet but BT Retail have been fine and the Wholesale checker claims ready for service while Plusnet don't is absurd. BT Wholesale get the RFS information from Openreach and pass it on to their customers, 2 of which are Plusnet and BT Retail.

Anyway, back to my break. \o.

In reply to a post by Ignitionnet:

Try harder; you copy/pasted someone else's details with your cabinet and exchange at the top. The ADSL speeds close to Cuckoo Oak PCP 8 are much higher than that.

adslmax gets rumbled - well spotted!

Even his own signature boasts "plusnetADSL2+16 Meg"

In reply to a post by Ignitionnet:

Cuckoo-Oak-8

LOL, this is not mine!

In reply to a post by Rastus:

adslmax gets rumbled - well spotted!

Even his own signature boasts "plusnetADSL2+16 Meg"

Here is my speedtest with Plusnet: http://www.speedtest.net/my-result/3273681231

Edited by adslmax (Fri 31-Jan-14 23:28:27)

In reply to a post by adslmax:

In reply to a post by Ignitionnet:

Cuckoo-Oak-8

LOL, this is not mine!

Which makes this post a very strange one.

In reply to a post by RobertoS:

Which makes this post a very strange one.

Strange about what?

That's my cabinet below with my phone number:

http://postimg.org/image/df6rr3gh7/

Edited by adslmax (Sat 01-Feb-14 00:05:24)

In reply to a post by adslmax:

In reply to a post by Rastus:

adslmax gets rumbled - well spotted!

Even his own signature boasts "plusnetADSL2+16 Meg"

Here is my speedtest with Plusnet: http://www.speedtest.net/my-result/3273681231

You are just confirming your poor comprehension of the English language. Where did I say I disbelieved the speed claimed in your signature?

In reply to a post by adslmax:

In reply to a post by RobertoS:

Which makes this post a very strange one.

Strange about what?

That's my cabinet below with my phone number:

http://postimg.org/image/df6rr3gh7/

That says FTTC available May 2014.

In reply to a post by adslmax:

Strange about what?

That's my cabinet below with my phone number:

http://postimg.org/image/df6rr3gh7/

Maybe strange in that you have posted many times that it is your cabinet and then post an image to show it isn't, which actually shows it is

Think you must have taken the blue pill instead of the red

I am jumping up and down in joyful as I am very happy now as my FTTC is now available to order. I cannot wait to place an order for 80/20 later today.

http://postimg.org/image/yen2b70n7/

"Later today"!?!
Get your order in quick before the cabinet fills up

I see over on the PN forum he's placed his order and chosen February 13th as his install date, which surprised me slightly as although it's not Friday the Thirteenth it's still the 13th.

Now that wouldn't bother most people, but ...

Now, now.

Let's be nice. That was the first bit of non-fiction from that poster in this thread for a while.

Edited by deleted (Tue 04-Feb-14 13:13:02)

In reply to a post by Rastus:

I see over on the PN forum he's placed his order and chosen February 13th as his install date, which surprised me slightly as although it's not Friday the Thirteenth it's still the 13th.

Now that wouldn't bother most people, but ...

If it was Friday, the 13th I wouldn't choose that date!

My FTTC expecting to be live tomorrow with engineer coming tomorrow morning slot 8am to 1pm and cannot wait. Exciting time I will post back with speed test.

Make sure it's one for your connection .

I expecting wolvesmad (Hollinswood) to have his BT FTTC install today (poor engineer in this dreadful stormy weather today)

Good luck wolvesmad.