Migration Disaster

Moved from BT Infinity 1 using HomeHub6 to M-Line/Entanet 80/20 with max down of 64Mbps with a Technicolor TG588v v2 router.

What actually happened was I started off with BT with an average of 47/48 Mbps Down and 8-9 Mbps Up my TB test history shows this is fairly consistent over the last months.

On Monday 6th switched to new provider and I know stuff has to settle down but I was getting about 32/33Mbps Down and 7 Up. Since then it has got worse (a lot worse) with the tester giving me frequent "warnings Your test shows variable download speeds. This may impact HD video streaming etc" every test I do is all over the place especially the TBBx1 avg & burst taes.

M-Line/Entanet sent a BT engineer out today and the discussion revolved around the line would have been physically "Lifted and Shifted" at the cabinet - there were 4 faults on the line only 1 Critical "but was within tolerances?" and he could not get permission from Mgmt to move it in the cabinet.Although he discussed this with management he wouldn't log it on the report which leaves me potentially paying OR for this debacle!
He said the cabinet is sending out 84Mbps and the speed to my master socket is 50Mbps. So for an 80/20 service (up to a max of 64Mbps) the line is capped but he was not in a position to change that it was my ISP who should do that
The other parameter which is different is a different modem. I have tried another modem but that too gets erratic test results.I have to stick with the original router supplied by the SP to get something done.
The OR engineer was quite honest with me that he was groundwork and not broadband specialist trained.

Can anyone glean anything from the above at all. I'd like to be a bit more informed before I contact the new ISP again?

Oh he said that the distance from the cabinet might be the reason for only 50Mbps {I think it is about 700-800 metres} ???

Speed test linky


http://www.thinkbroadband.com/speedtest/results.html...

Edited by deleted (Tue 07-Mar-17 17:28:35)

The engineer doesn't sound like he really knows his stuff.

The max the DSLAM sends out is 80meg, as set by Openreach.

If you're getting 50meg at the master socket, does this show on the modem/router stats?

50meg at 7-800m is pretty good going.

What does http://www.dslchecker.bt.com show for your telephone number?

High Low High Low
VDSL Range A (Clean) 64 49 15.9 10.3 42.4 Available -- -- -- --
VDSL Range B (Impacted) 50.1 31.5 13.4 6 25 Available -- -- -- --

And the connection stats from the modem?

Connected
7.8 Mbps up

34.39 Mbps down

Note: all my usage and stats have always been from using another phone socket other than the master.

And what modem is it now?

Maybe a change of hardware to something that is not so good for your line is partly to explain

In reply to a post by jayteepics:

Connected
7.8 Mbps up

34.39 Mbps down

Note: all my usage and stats have always been from using another phone socket other than the master.

I say carefully remove the phone and DSL face plates and connect a DSL Micro Filter into the test socket, and then connect the hub to said micro filter and test again.

If you need a phone connected, connect the actual phone to the same micro filter.

What speeds do you get?

Paul

In reply to a post by PaulKirby:

In reply to a post by jayteepics:

Connected
7.8 Mbps up

34.39 Mbps down

Note: all my usage and stats have always been from using another phone socket other than the master.

I say carefully remove the phone and DSL face plates and connect a DSL Micro Filter into the test socket, and then connect the hub to said micro filter and test again.

If you need a phone connected, connect the actual phone to the same micro filter.

What speeds do you get?

Paul

using laptop and TP-Link VR600 Vdsl router on 1Gig ethernet port router and phone in test socket had lots of problems with flash on TB speedtest so here are the results from BT Wholesale performance test...

Test 1 Test 2 Test 3
Download 55.51 56.84 56.39
Upload 12.71 13.09 12.67
Ping Latency 16.25 20.25 21.75

If your sync speed is 34.39 how come your downloads are showing 55-56?

With the Technicolor VDSL TG588v v2 same setup laptop / ethernet / test socket

Down 53.64
Up 12.63
Ping 17.88

The Technicolor router "Gateway Physical Linkstatus panel has...
DSL Status
Up
DSL Uptime
2 minutes 19 seconds
Line Rate
15.21 Mbps 58.81 Mbps

In reply to a post by BatBoy:

If your sync speed is 34.39 how come your downloads are showing 55-56?

That's the values before switching from the phone jack upstairs to the Master's Test Socket

So it seems my internal wiring is rubbish is that the right conclusion?

Don't understand why the speeds on Infinity1 from the upstairs room was so high UNLESS it was the BT HomeHub6 ?

In reply to a post by MrSaffron:

And what modem is it now?

Maybe a change of hardware to something that is not so good for your line is partly to explain

Those figures were from the Technicolor TG588v v2 which from more recent tests using the test socket was just behind the Archer VR600

Maybe if I could set up the homehub6 that might be even better unless it has some kind of encryption??

In reply to a post by jayteepics:

In reply to a post by BatBoy:

If your sync speed is 34.39 how come your downloads are showing 55-56?

That's the values before switching from the phone jack upstairs to the Master's Test Socket

Let me ask that again

If your sync speed is 53.64 how come your downloads are showing 55-56?

Oh hang on. I just saw this

Line Rate
15.21 Mbps 58.81 Mbps

Edited by deleted (Tue 07-Mar-17 20:43:37)

Infinity 1 is 52Mbps
While others similar fttc package is 38Mbps

Edited by epyon (Tue 07-Mar-17 20:42:28)

In reply to a post by epyon:

Infinity 1 is 52Mbps
While others similar fttc package is 38Mbps

On Infinity 1 I'd get between 47 and 49 down and between 8.5 and 9.2 up

In reply to a post by jayteepics:

So it seems my internal wiring is rubbish is that the right conclusion?

Don't understand why the speeds on Infinity1 from the upstairs room was so high UNLESS it was the BT HomeHub6 ?

I am a bit confused.
So are you getting better speeds from the master socket than you did where you had it before?

If so, it could be bad internal wiring, or a bad filter face plate.
My guesses bad internal wiring.

Paul

Moving the Technicolor from the Test Socket and putting the plate back on gives quite a bit less....

Physical Link Status
DSL Status
Up
DSL Enabled
DSL Uptime
6 minutes 5 seconds
DSL Type
VDSL2
DSL Mode
Fast
Line Rate
10.67 Mbps 50.5 Mbps
Data Transferred
118.85 MBytes 694.14 MBytes
Output Power
12.7 dBm 7.5 dBm
Line Attenuation
0 dB 0 dB
Noise Margin
6.3 dB 6.2 dB

In reply to a post by BatBoy:

If your sync speed is 34.39 how come your downloads are showing 55-56?

I think the 34.39Mbps was when it was connected before and the 55-56Mbps was at the master socket using a micro filter in the test socket.

Paul

I think the sync speed was actually 58.81 at that point

In reply to a post by BatBoy:

I think the sync speed was actually 58.81 at that point

Was it, maybe its my eyes playing tricks on me again, getting over an eye infection (whole eye blood shot) and it still hurts a little when focusing on things

Paul

BTW Speed test in Master Socket (not test socket) Technicolor

These are the speeds I was getting

Down 46.51
Up 9.22
Latency 18.88

Big drop compared to the test socket...stats listed previously

FAQ
Results Image not loaded



1. Best Effort Test: -provides background information.

Download Speed
46.29 Mbps

0 Mbps 48.88 Mbps
Max Achievable Speed

Download speedachieved during the test was - 46.29 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-48.88 Mbps .
Additional Information:
IP Profile for your line is - 48.88 Mbps

2. Upstream Test: -provides background information.

Upload Speed
9.25 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 9.25Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps


Puzzled to say the least just taking the phone jack out of the test socket and into the master faceplate [carefully] ?

In reply to a post by jayteepics:

Puzzled to say the least just taking the phone jack out of the test socket and into the master faceplate [carefully] ?

Is there anything else connected to the master faceplate that could introduce noise?

Edited by deleted (Tue 07-Mar-17 22:15:36)

In reply to a post by BatBoy:

In reply to a post by jayteepics:

Puzzled to say the least just taking the phone jack out of the test socket and into the master faceplate [carefully] ?

Is there anything else connected to the master faceplate that could introduce noise?

Ordinarily all that is in the master is a DECT phone master for 3 other phones which aren't plugged in, and like a dummy when I ran these tests tonight I had the phone in the micro filter too.

Update, I moved upstairs and tested both routers in the "office" socket and got 31 down and 7 up !

Definately food for thought I'll try at least to redo the test & master sockets again without that master phone plugged in. Thanks

In reply to a post by jayteepics:

In reply to a post by BatBoy:

In reply to a post by jayteepics:

Puzzled to say the least just taking the phone jack out of the test socket and into the master faceplate [carefully] ?

Is there anything else connected to the master faceplate that could introduce noise?

Ordinarily all that is in the master is a DECT phone master for 3 other phones which aren't plugged in, and like a dummy when I ran these tests tonight I had the phone in the micro filter too.

Update, I moved upstairs and tested both routers in the "office" socket and got 31 down and 7 up !

Definately food for thought I'll try at least to redo the test & master sockets again without that master phone plugged in. Thanks

Just to mention that the DECT phone was also in the microfilter when using the Test Socket and the result was still the best speed I've seen. Is there anything different about the test socket that makes it less vulnerable to noise?

It removes any internal wiring and sockets from the circuit.

Poor internal wiring can act as an antenna picking up rogue signals that can interfere with your broadband

Test with warnings

Can someone please expand on likely reasons why I keep getting these test warning?
I have never seen such LOW / frequent needle swings on the TBB speed tester in my previous life as an Infinity 1 customer. Note: this still happens with a 2 metre ethernet cable straight into the master socket (with / without the new faceplate I mention below) using a 1Gbps ethernet connection

- My two lines on the graph have always been very close.

- I haven't changed my internal wiring *

- I believe my provider move has taken me from BT Retail to BT Wholesale which I am told by the OR engineer meant a "Lift and Shift" to another card slot in the cabinet

- I believe the new slot/line either has a fault or is impacted in some way

- I'm told by the new ISP that the line is "Clean" but at the slower end of the scale. [my observation is it's [b]slower than the BT Infinity1 I had]

Can I apply for a completely new phone number and get on another Cabinet which is nearer [I'm 750metres from my cabinet and there is a nearer one now] especially as the phone line is supposed to be taken over by the new ISP on the 21st March.? [I know this is a dumb question, but as a dummy if you don't ask...]

Apart from one/two test using the test socket (other test socket test were good but I actually had 2 that exceeded what I had ever seen before by +6Mbps)

* I got a new VDSL2 + Phone Faceplate today from Maplins and i still can't reach let alone exceed the speeds I was getting on Infinity 1 but on 80/20 up to max of 64Mbps - I was using the VSDL2 port NOT the Test Socket

If this is getting boring me bleating on about this stuff just let me know and I'll go away
Jamie

PS when I test the link to the TBB test result it doesn't show the warning I received sadly
J

You won't be connected to a cabinet of your choice.

The network is bespoke and as such, new cables cannot just be ran simply because you're closer.

I figured as much but mentioned it to convey my frustration. Any thoughts on the rest of the post though?

In reply to a post by jayteepics:

- I believe my provider move has taken me from BT Retail to BT Wholesale which I am told by the OR engineer meant a "Lift and Shift" to another card slot in the cabinet

BT Retail use BT Wholesale.
Migrations use the same port on the cabinet, no matter who you change to/from. It's in the Head-End exchange that physical changes are made. Nobody even needs to visit your local fibre cabinet.

That's what thought but the "lift and shift" came from the OR engineer who wasn't trained in Broadband by his own admission