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Hi people,
I live in Brighton Marina (Victory Mews) and I am using BT Business Total Broadband. I will be grateful if someone can help me improve my connection speed... However, here are the things you may need to identify the cause of this problem:
1. I'm using BT and my downstream according to router is 2048 kbps and my upstream is 803 kbps.
2. I'm using a Netgear High Performance router with Windows 7 Home Premium x64.
3. ADSL Link Downstream Upstream
Connection Speed 2080 kbps 803 kbps
Line Attenuation 53.0 db 31.8 db
Noise Margin 6.5 db 6.3 db
4. My master socket & the test socket beneath it doesn't work at all. I've tried connecting the phone alone to both of them and my phone didn't work at all.
5. What does the BT Wholesale number checker say for your line.
"For Telephone Number xxxxxxxxxxx on Exchange KEMPTOWN
Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 2Mbps.
Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 4Mbps; typically the line speed would range between 2.5Mbps and 7Mbps.
Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 6Mbps; typically the line speed would range between 3.5Mbps and 9Mbps. Our test also indicates that your line could support an estimated ADSL 2+ Annex-M broadband upstream line speed of 1Mbps and downstream line speed of 6Mbps; typically the downstream speed would range between 3.5Mbps and 9Mbps."
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What are the FULL stats for the line including the modulation/service type.
And if you reinstall the 2wire2700 and go to: http://192.168.xx.xx/xslt?PAGE=C_5_3 (using your own routers IP address) do a screen capture of the training history and post a link to that.
Then get pictures of the Master faceplate and the wiring inside all of te sockets - again host them somewhere and provide links.
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M H C
taurus excreta cerebrum vincit
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Something doesn't add up here...
Where do you connect to your Broadband connection- this must be at the Master Socket or an Extension. If so, I can't see why the phone doesn't work. There are only two wires to connect (or three if you count the redundant Bell wire).
I had an attenuation of 49dB on ADSL2+ and a dismal D/L speed of 1.5Mbps before FTTC arrived.
I've never trusted the BTW checker- it always seens to underestimate speeds, but not in your case.
Think you are getting as good as you can get !
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Register (or login) on our website and you will not see this ad.
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What results do you get from the BT Performance Tester (speeds, throughput, IP profile etc)
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Your line should be capable of at least 4 Meg Sync. 4. My master socket & the test socket beneath it doesn't work at all. I've tried connecting the phone alone to both of them and my phone didn't work at all. Don't understand this! Where do you get your BB signal from? You wouldn't be on "Naked DSL"; BB w/out voice? I thought no one does this.
To get your full stats, try logging into your Netgear router on this link: http://192.168.0.1/setup.cgi?PATH=/bin:/sbin:/usr/bi... (if it allows it). What is the "Mode:" shown?
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
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You got no dial tone - you have a fault. Report it to 151.
The Marina is not that far away from Kemptown Exchange so you will get better when the phone is fixed.
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Hi guys and thanks for the replies...
@MHC & XRaySpeX, the links you provided doesnt work (MHC's link shows 404 error and XRay's one shows nothing in the ping result box)
@G3UZF, no... this is not the maximum speed of my line. In Virgin's site, I see their speed checker in my place says that they can provide me with 6 - 8 mbps and in BT's it said 4 - 6 mbps.
The master socket should work if I connect the phone alone to it or even with both phone and router (not through the test socket), right?
I have uploaded some images for you guys of my things, each has itself explained by the file title. I have archived them all in 1 .rar file. Just to note, if you see the image of the socket thingy that my filter (phone + broadband) is connected to, you will see that it has 1 other socket beside it. I also have to say that i've tried the right socket once and i've got no dial tone on that but both my phone and broadband are working (except the slowness) on the left socket.
The link to the .rar file that includes all images: http://meshign.ir/bb.rar
Also, my master socket is in the other room beside my computer's room, not near the house entrance door. If you see the master socket image, you'll see that the phone cable comes into the house from there and the socket has a test socket beneath it if I unscrew it (that's how I've identified that it's the master socket in the house)
I've also included an image of my router status + statistics that may help... I couldn't find anywhere else in my router settings page that shows other status of the connection.
And here are the BT speed tester results:
"Download speedachieved during the test was - 1857 Kbps
For your connection, the acceptable range of speeds is 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2315 Kbps(DOWN-STREAM), 743 Kbps(UP-STREAM)
IP Profile for your line is - 2042 Kbps"
I had so many problems with BT (their messing ups), I had my phone line re-numbered and they still think I've got my broadband and phone line connected on the old number whereas the old number doesn't even exist anymore. Can that be the cause of the slowness or if you don't connect the broadband to the master socket it will cause this much slowness too?
Please tell me if you guys need to know anything else...
Edited by deleted (Tue 13-Sep-11 18:48:36)
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Did you change the 192.168.xx.xx to your router's IP address?
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M H C
taurus excreta cerebrum vincit
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Yep of course. Otherwise it wouldn't even give me the 404 error (it's the router's 404 error page)
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That URL is direct off one of my 2700s except changing the IP ...
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M H C
taurus excreta cerebrum vincit
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I don't exactly know what you mean by the 2700s, I've just changed the IP of your link and I get a 404 error...
If by that you mean the router's model, it's Netgear DGND3300v2.
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If you have BT Business they will have supplied a 2wire2700HGV modem/router ... that one.
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M H C
taurus excreta cerebrum vincit
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Sorry no, they didn't supply any router. I've bought the netgear from some third party store, not from BT.
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OK - but I have never come across a BT business installation where a modem has not been supplied.
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M H C
taurus excreta cerebrum vincit
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Well to be honest no one installed my stuff, i've did it all myself.
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the links you provided doesn't work (XRay's one shows nothing in the ping result box) Sorry, my link only works with some Netgears that recognise the " adslctl" commands; yours presumably doesn't.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
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Okay  I'm always unlucky it seems....
One more thing: Do you think that my broadband speed will improve if I switch to Virgin Media or TalkTalk? it seems BT has became worse than before these days....
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Okay I'm always unlucky it seems....
One more thing: Do you think that my broadband speed will improve if I switch to Virgin Media or TalkTalk? it seems BT has became worse than before these days....
Not with TalkTalk or VM's national service - only if you can get Virgin Media *cable* not their ADSL service. That's a completely different technology, and if you don't have cable in the building already, they will have to drill a hole through the wall to install the cable wires. (only an issue if you're renting).
James - be* pro - on THFB - sync about 17.2mbps - BQM
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I think it's BT's fault because I had many problems with them (they changed my number themself, I didn't have broadband for 2-3 weeks and alot more problems with being on the phone for 2-3 weeks to fix all these problems...)
As my line can handle 6 mbps atleast due to Virgin line speed checker, they should be able to give me that speed because as I have read in their site, they give you the max speed possible on your line and is the #1 and speediest provider in UK.
One more thing: If I want to make switch, is it better that I keep my BT phone line or just switch that to TalkTalk/Virgin (wichever i'm gonna get) too? How much time will it take to switch telephone line + broadband to another provider like from the BT I have to Virgin? In Virgin's site, I have read this thing:
"Switch to Virgin Media - in 3 easy steps
It couldn't be simpler!
You don't need a MAC code
You can normally keep your BT phone number and stop paying BT line rental
You won't be without your broadband, TV or phone
We can install all your services in one go!
Plus, you could save money with our great value bundles"
Is that "You won't be without your broadband, TV or phone" true? Does it make the switch faster if I keep my BT line? And if I do keep it, does it affect my broadband speed cause right now one of the BT mess ups that still remain is that they think i'm still on my old number.
By the way, wich is better: Virgin or TalkTalk? (I know Virgin speed is #1 in UK but I want to know what existing customers think, i'm talking about all the important factors e.g. good customer service, speed and other stuff)
Sorry for asking too many questions, i'm lost & confused a bit.
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Okay I'm always unlucky it seems.... Do you know how to get your full stats via TELNET? This page may give you a hint: http://www.kitz.co.uk/routers/netgeardg834_interleav... . Altho' your Netgear isn't listed, it may be similar. My link is meant to be a quick direct way of doing the same.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
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Assuming you have Virgin Cable in Brighton (which I believe you probably do) then Virgin use a completely separate line to BT for the incoming connection. In fact, a different technology.
So, if you wanted to move to Virgin then the BT line can stay in place until the Virgin link is all in and working - then the BT line can be cancelled. Not sure how porting the number happens in this case and you would be paying for 2 connections during any crossover of service.
If it is cable then cable itself connects at whatever the speed specified for the package is - there is no "up to" for the connection. You do need to check any traffic shaping though especially if you are a heavy user.
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Regarding cable, no. Unfortunately there is no fibre-optic in Brighton Marina. Virgin can give us internet through phone too.
In this case, should I keep my line with BT or switch my line to Virgin too? I have heard many people complain about BT but almost none of Virgin customers complain about them. It seems they have better service... Can someone that has used Virgin/BT please confirm?
And also, in the telnet guide router list it doesn't have my router listed.
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If virgin through a phone line, then it will do nothing to fix your problem
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Looking at the pictures they tell us nothing much, since cannot see any wiring.
The socket with two phone sockets would most likely have been down to you having two phone numbers at one time, one number per socket.
it is a case of carefully opening this up and getting a good close up picture (hint macro mode) so people can see how it is all wired.
In the picture Master Socket, thet appears to be a phone cable going underneath the socket - what is this? Where does that cable go?
In essence what you need to do is reduce wiring to the absolute minimum, and test at that point.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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4. My master socket & the test socket beneath it doesn't work at all. I've tried connecting the phone alone to both of them and my phone didn't work at all.
Do you not think the above might be somehow related to the issue?
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And also, in the telnet guide router list it doesn't have my router listed. If you mean at Kitz, did you try the instructions for the other Netgear routers? Many are similar.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
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Sorry nope telnet didn't work.
And also, yes. It may be related to the master socket problem... Does only BT have to fix this problem? or if I even move to Virgin, they can fix it too?
But I don't have any other line than this... when I call the old number I had before, nothing rings and I think it was the same line im on now but it was just re-numbered.
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What you think is the master socket may not be, I suspect it is the socket that has two phone sockets that is the current master, i.e. first one in the line from the outside line.
If phone works at that one, then any other sockets are yours to fix/maintain
The number attached to a phone line is a virtual thing, they move no wires around to change a phone number.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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What happens when you try and use telnet?
http://www.leateds.com/2009/telnet-for-windows-vista...
Be* Unlimited
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Sorry nope telnet didn't work. In what way didn't it work? On some systems you may need to install/activate a TELNET Client (e.g. Add Windows Components).
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
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So what does that mean? Do normally all extensions in every house only have 1 socket slot?
I also have 2 other extensions in 2 other places, they both have only 1 socket slot but one of them has a filter connected to it (not filtered from the extension itself, doesn't have 2 socket slots on the faceplate. Just a normal filter is fitted to the slot)
And telnet asks me for username/password, as netgear default user is admin and password is password and I haven't changed the user/pass yet I enter the same details in telnet and it says incorrect login.
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Do normally all extensions in every house only have 1 socket slot?
No, not normally, as I suggested the dual socket suggests you had two seperate phone numbers at one point, or previous resident did.
We need to see photos of all sockets, and a picture of the wiring, and a diagram of how you believe the wire coming into the property connects to all this.
GETTING YOUR WIRING BACK TO A SINGLE SOCKET THAT WORKS is the key, and then you can rewire other sockets that are needed in a way that will optimise your broadband speeds.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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And telnet asks me for username/password, as netgear default user is admin and password is password and I haven't changed the user/pass yet I enter the same details in telnet and it says incorrect login. Did you do the http://192.168.0.1/setup.cgi?todo=debug 1st? That should ask you for username/pwd in the normal way and TELNET should not then need any username/pwd.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
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Hi again guys,
Thanks alot for the hint. With the other 2 sockets I said that I have, I couldn't get a dial tone from one of them.
But the other one that the previous resident had a filter connected to it worked. Right now I am using WiFi and I have connected the old filter as shown in the old connection picture to the filter that was fit in the socket. I have also discovered that the filter is the same kind as the filter I have now, it just doesn't have a long wire.
Thus right now i'm connected with WiFi and the socket behind my TV place is now working and has increased my speed to 2.8 mb up from 1.8mb.
I have also uploaded some new photos (where the wiring from master socket goes and the socket I have connected my filter to now) so you can see it. I will try connecting my filter directly to the socket behind my TV place that is working, see how that goes with the speed.
Note: The master socket wire start place (the hole where the phone wire comes into the house goes behind a heating radiator and then behind the TV cable slot as shown in the pictures). And as shown in picture, the new socket where my filter is connected to now is the filter fit in the socket shown in the picture but it seems the left socket of the connected filter has disconnects)
UPDATE: I removed the filter and directly connected my filter to the socket. Now my speed is back to 1.8 mbps... I think double filtering is better lol
Download Link: http://meshign.ir/bb2.rar
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Yep I did and it showed "Debug Enabled" then I opened telnet session and it asked me for user/pass.
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What is this!!!!!!
I've just unplugged the filter from the socket and re-connected the "fitted filter" again, then connected my filter again to the right socket of the filter. Now speedtest.net shows my download speed is 1.64mbps!!!!
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Don't understand that! You did do TELNET to 192.168.0.1?
Might be worth trying my link again; just click on http://192.168.0.1/setup.cgi?PATH=/bin:/sbin:/usr/bi...
Have you changed the IP of the router? If so, you need to change it in the above.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
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Ignore all speedtests, all that is important when figuring out wiring is the connection speed information from the router.
Actual speedtests can take some time to catch up, and may not reflect an improved situation.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I've tried the link again, nothing in the ping results box.
And also no, I used the IP 192.168.1.1 as this is the IP of my router and I access the settings by this ip.
Guys, no more 2.6mb with neither of the double filter sockets or direct connection to the socket.
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In the 'The only socket that is working' picture, that thing with two phone sockets is what is called a socket doubler.
It does no filtering, and both sockets are electrically identical, and a filter plugged in without that device should give the same connection speeds.
The wiring that we need to see is like in the picture at http://www.thinkbroadband.com/images/faq/faceplates/... i.e. open the socket so we can see what the individual wires are actually doing.
In the picture Master Socket wiring 1, the cable coming out of the carpet is that the phone line, and the same line goes off to the left on the skirting board, to the socket that you plugged the doubler into? If so what is the wiring doing inside that socket, as it seems odd to take a phone cable into a cable TV socket and back out again.
I suspect the house has had cable TV and two phone lines, and people have attempted to rewire, and left a bit of a confusing mess.
I would also expect to find a small 1inch by 2 inch small junction box somewhere that takes the outside (black/gray) cable and probably has the white internal cable going to it.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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No! Don't take it wrong, please also see my previously uploaded photos (meshign.ir/bb.rar)
In the old images, you can find a image named "Master Socket (In a room)". That is where the master socket starts, and in the new archive (bb2), you can find the Wiring 1 & 2 images that show where the wires shown in the "Master Socket (In a room)" image goes.
The socket that had a socket doubler on it from the previous resident isn't the master socket.
Wich socket should I unscrew and take image of? The master or the one that has the doubler?
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Ah, you have a diff. IP. Try this link now: http://192.168.1.1/setup.cgi?PATH=/bin:/sbin:/usr/bi... as I've changed it for your IP. This should be our last attempt.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
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I just see "Ping Results" again and a box under it that is empty. Still nothing in it...
One more thing: Is it possible that I get 2.6-2.8mbps speed again soon by connecting the filter directly to the socket? (Not using the doubler)
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Anything is possible, at present we have no idea of what your wires actually do
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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In an ideal world you would take pictures of every socket opening them carefully.
Then draw a sketch tracing the cable as it comes into the house, and showing how it runs to the various sockets. Pictures avoid you using the wrong names for things, i.e. you know what you mean, but we may mis-interpret the word.
Without seeing the wiring, the term master socket is simply a phrase you are using, by tracing the wiring from outside to inside we can figure it out. It is POSSIBLE for the white cable to go into a socket and out again, and the next socket down the cable be the master, known as back wiring using a spare pair of wires inside the write cable.
In short the white cable carries 4 pairs of wires that can be wired up in many configurations.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Well doesn't only the master socket have a test socket beneath it? As the old socket my filter was connected to didn't have a test socket when I unscrewed it. But the one in the room that is where the cable comes in from the hole does have a test socket beneath it if I unscrew it.
Soon I will upload pictures of the sockets and upload it for you guys.
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To enable debugging
http://192.168.1.1/setup.cgi?todo=debug
Then
telnet 192.168.1.1
Enter login details
Then
adslctl info --stats
Be* Unlimited
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In THEORY the master socket will be the one that has a test socket under it, but based on memory from the two sets of photo's I've seen I don't recall seeing what looks like a traditional master socket, where the small faceplate unscrews to reveal the test socket.
I may have missed that picture.
I said theory, as your wiring may have been fiddled with over the years to make the master socket a different one in the property, or someone just put a master socket into a location where it really should have been an extension socket.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Some pics of master sockets here that may help
http://www.kitz.co.uk/adsl/btsockets.htm
Be* Unlimited
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From what he says he has already done that.
You shouldn't need to login for TELNET as it is done in the enabling phase. I never need to, but he is saying he is prompted to and it is failing.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
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I'm taking photo of every socket in the house, by the way the "master socket" wiring is in this order:
"Master Socket.jpg" > "Master Wiring 1.jpg" > "Master Wiring 2.jpg" then I can't see the continuation of the wire anywhere else in my room or either outside the room.
At last I managed to get info from telnet, here is the info:
"adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 8000
Channel: FAST, Upstream rate = 803 Kbps, Downstream rate
Link Power State: L0
Mode: ADSL2
Channel: Fast
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 6.3 6.1
Attn(dB): 53.0 31.8
Pwr(dBm): 0.0 12.7
Max(Kbps): 2932 816
Rate (Kbps): 1891 803
G.dmt framing
K: 60(0) 25
R: 0 0
S: 1 1
D: 1 1
ADSL2 framing
MSGc: 59 12
B: 59 24
M: 1 1
T: 1 4
R: 0 0
S: 0.9979 0.9852
L: 481 203
D: 1 1
Counters
SF: 29317 27950
SFErr: 2360 0
RS: 0 0
RSCorr: 0 0
RSUnCorr: 0 0
HEC: 599 0
OCD: 0 0
LCD: 0 0
Total Cells: 2121293 900398
Data Cells: 28749 28469
Drop Cells: 0
Bit Errors: 0 0
ES: 414 0
SES: 0 132
UAS: 38 0
AS: 476
INP: 0.00 0.00
PER: 16.21 17.73
delay: 0.24 0.24
OR: 32.06 8.12
Bitswap: 67 0
Total time = 3 min 53 sec
SF = 29317
CRC = 2360
LOS = 0
LOF = 0
ES = 414
Latest 1 day time = 3 min 53 sec
SF = 29317
CRC = 2360
LOS = 0
LOF = 0
ES = 414
Latest 15 minutes time = 3 min 53 sec
SF = 29317
CRC = 2360
LOS = 0
LOF = 0
ES = 414
Previous 15 minutes time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 1 day time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
Showtime Drop Reason: 8000
Last Retrain Reason: 8000"
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Appears to have done the trick judging by this
http://forums.thinkbroadband.com/general/t/4043780-r...
Be* Unlimited
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How come you now got TELNET working when you couldn't before? What changed?
You have an extremely high CRCs and nearly every second is an Error Second (ES). So you definitely have a wiring issue and you should continue your investigation with your wiring installation.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
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I know! If only we knew the diff between what he said and what he did 
I've spent ages trying to get him to run this.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
Edited by XRaySpeX (Wed 14-Sep-11 17:12:32)
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I have taken pictures of all sockets in the house.
The house has 4 sockets total and we have 3 floors in the house. There are no sockets in first floor, 3 sockets in second floor and 1 socket in third floor.
Note: Only the left side socket of the image "Dual Socket (Where filter is connected now) - Second Floor" and the "Socket Behind TV That had Doubler - Second Floor" are working now. None of the other sockets work.
And yes, I've done telnet thanks to "nredwood". Previous times the login wouldn't work but it somehow did this time after I tried again with his instructions.
Download Link: http://meshign.ir/sockets.rar
Edited by deleted (Wed 14-Sep-11 17:13:23)
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You have another box that is joining two bits of wire together that we cannot see.
Dual Socket (Where filter is connected now) - Second Floor - cable in this socket may be the main line, hard to tell
Previously Identified as Master Socket - Second Floor - no extensions leaving this socket, but without seeing the socket dismantled completely, i.e. what is connected to the A and B terminals hard to say.
Based on what I can see, every socket you have taken a picture of has different type of wiring, i.e. the cable cores do not appear to match each other, and also with multiple sockets you would expect multiple connections to pins 2 and 5 in at least one socket.
Thus you have something that is joining all these wires together, a small white back e.g. http://www.run-it-direct.co.uk/images/bt78a.JPG
Your scenario sounds not uncommon as its probably star wired, and thus may be picking up more noise than it could be, if wired optimally. To solve this you need to find where for example the other end of the wires in the third floor socket and the socket behind the TV actually go...they must go somewhere.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Is the socket labelled in the pics as "Previously identified as master socket" the socket you didn't get a dial tone with? ( need to connect phone without filter)
If yes, it looks as if "Dual Socket (Where filter connected now)" is definitely your master and is an old type NTE5 as it has capacitors
I would start off by disconnecting the ring wire (very carefully) i.e the wire connected to no 3 on all sockets where present.
This may help
http://www.beusergroup.co.uk/technotes/index.php?tit...
Be* Unlimited
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To add, when people say disconnect the ring wire, they mean simply lift it carefully from pin 3, this way it can be reconnected using the correct tool if need be later.
Also when fiddling with the wiring best to have the ADSL modem disconnected to avoid automatic systems thinking your line is performing badly and slowing you down further
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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If you check Master Wiring 1 & 2, you'll see that the continuation of previously identified as "master socket" goes into the thing that joins the wires, or atleast it looks like that.
If I tell BT to send an engineer to check these stuff, they can identify the problem and fix it, right? Because i'm not really into these things and have no knowledge about them myself.
Actually, I followed the wiring under the socket behind the TV and it lead me to this thing that I don't know what it is!
http://meshign.ir/Lead.jpg
UPDATE: Yes. I can't get a dial tone from "Previously identified as master socket" and I have connected phone directly to it without any filters. Can I call an engineer from BT to come do these things? I dont really have any knowledge of these things and to be honest i'm afraid to unwire it.
Edited by deleted (Wed 14-Sep-11 17:45:14)
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By the way, it seems that my dual socket has nothing connected on pin 3. Is that correct as I see myself in image?
And can you please tell me exactly from wich sockets do I have to disconnect the pin 3 wire according to the images provided?
Edited by deleted (Wed 14-Sep-11 17:56:35)
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Disconnect the pin 3 wire from all sockets it is connected at
Be* Unlimited
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As this is internal wiring, it will cost about £200 if you call BT OR out to fix it
Be* Unlimited
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Previous times the login wouldn't work but it somehow did this time after I tried again with his her instructions. Does my link http://192.168.1.1/setup.cgi?PATH=/bin:/sbin:/usr/bi... now work? it should!
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
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Okay I have disconnected pin #3 bell wires from 2 sockets that had it, now as the link you provided still doesn't work, I have got info from telnet again and here it is:
"adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 8000
Channel: FAST, Upstream rate = 775 Kbps, Downstream rate = 2087 Kbps
Link Power State: L0
Mode: ADSL2
Channel: Fast
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 6.3 6.1
Attn(dB): 53.5 31.8
Pwr(dBm): 0.0 12.7
Max(Kbps): 3152 776
Rate (Kbps): 2087 775
G.dmt framing
K: 66(0) 24
R: 0 0
S: 1 1
D: 1 1
ADSL2 framing
MSGc: 59 12
B: 65 23
M: 1 1
T: 1 4
R: 0 0
S: 0.9962 0.9795
L: 530 196
D: 1 1
Counters
SF: 6567 6195
SFErr: 32 0
RS: 0 0
RSCorr: 0 0
RSUnCorr: 0 0
HEC: 5 0
OCD: 0 0
LCD: 0 0
Total Cells: 523963 190924
Data Cells: 92780 39439
Drop Cells: 0
Bit Errors: 0 0
ES: 24 0
SES: 0 740
UAS: 38 0
AS: 106
INP: 0.00 0.00
PER: 16.18 17.63
delay: 0.24 0.24
OR: 32.12 8.16
Bitswap: 18 0
Total time = 49710 days 6 hours 25 min 59 sec
SF = 6567
CRC = 32
LOS = 0
LOF = 0
ES = 24
Latest 1 day time = 49710 days 6 hours 25 min 59 sec
SF = 6567
CRC = 32
LOS = 0
LOF = 0
ES = 24
Latest 15 minutes time = 49710 days 6 hours 25 min 59 sec
SF = 6567
CRC = 32
LOS = 0
LOF = 0
ES = 24
Previous 15 minutes time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 1 day time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
Showtime Drop Reason: 8000
Last Retrain Reason: 8000"
What should I do next? (By the way, my speed is still 1.7mbps as speedtest.net shows)
Edited by deleted (Wed 14-Sep-11 18:44:11)
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Oh well, I give up! At least my nagging you to get the full stats has confirmed you are getting loads of errors on your connection
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
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Hasn't my connection improved? 
I thought it did after doing this because my CRC is so lower than before now....
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It seems that my CRC has decreased but still my connection speed has not improved.
Are there any other things I should do?
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Yes, but they are still bad
Before: CRC/SF = 8% is very high; AS/ES = 1 sec between each ES is awful
Now: CRC/SF = 0.49% is still high; AS/ES = 4 sec between each ES is still too high.
But it has only been running for a couple of mins. So let it run longer, at least 4 hours, and see how it goes.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
Edited by XRaySpeX (Wed 14-Sep-11 20:23:08)
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Does that mean I can't fix it?
Do you have any suggestions about what I should do to fix all my problems and get a stable & speedy connection?
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Dunno, but from the rest of this thread it seems likely that it is your wiring that is the issue as I pointed out before.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
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Does that mean I have to call a BT engineer to check and fix my wiring?
Also, if I switch to Virgin or TalkTalk and call their engineer, do they have cheaper fee or I have to pay the same £200 in all providers?
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I too live in Brighton Marina and, after rearranging the internal phone wiring to use the master socket correctly, I'm now getting in excess of 5 Mbps downstream sync speed and the full (limited) upstream speed of 888kbps. I also had instability and this has been cured by getting Openreach to change the pair back to Kemptown exchange and they also corrected a dry joint in the "cabinet" (which is actually a small room by the Zizzi restaurant).
Note that, whoever your ISP is, Openreach "own" the copper wire between Victory Mews and Kemptown exchange and they are likely to charge if the fault turns out to be only a problem with your internal wiring.
Let me know if you'd like me to pop over and advise.
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No idea what the device is in picture Lead.jpg not a standard BT shape and if that massive coil of white cable is phone cable going into and NOTHING coming out, then probably not helping. Lumps of phone cable and unshielded speaker cables hate being bundled up with lots of mains stuff.
To be honest, either its someone like me visiting, or getting who ever you pay phone rental to arrange Openreach to visit, at best they are going to increase your speed to 3.5 to 4Meg but that is not guaranteed.
I will repeat what I've said before, you MUST find the wire as it comes into the property, and the first socket that reaches, and disconnect every other socket and test from there. Then when that is good you can consider reconnecting any other sockets you need.
The aerial socket which is what this joint box is, we need to see inside. Putting a junction for a phone cable in a box like that is very non-standard.
The two wires used for each socket at the dual socket, confirms to me that this is most likely your master socket, this socket will generate the signal on pin 3 itself. But am 99% convinced you have a star wiring configuration, from the wide amount of types of cable used.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Dunno, but from the rest of this thread it seems likely that it is your wiring that is the issue as I pointed out before.
I had errored seconds easily every 4 seconds with 3 years on adsl (even under SRA). In my case it probably was not wiring given I was hooked up directly to the test socket. It only dropped to much lower error rates when I had extremely high noise margins 12db+.
So I guess its possible some lines will just naturally have high error rates. My line of course was overhead pole, in a city and 4km long.
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What do I have to say to BT about this so they understand me and send an engineer out to check it? And as an alternative, can you guys pop in here if needed to check it yourself?
Chrysalis, I can't say it's not the wiring because mine is not connected to a test socket. If it was, then we could say that it's just my telephone line and we can't do anything about it... But 1.9 mbps at non-peak times and that stats is so bad! I'm sure my line is capable of alot more than this, if everything with the wiring stuff gets fixed.
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Stats are below average but not abysmall.
What you say to BT, can I have a NTE5 master socket fitted, i.e. regularisation of wiring, should be £25+VAT, but that would leave you with just one working socket, generally near to where the wiring enters the property.
If you wanted them to connect up the extension wiring, that would mean the £200 fee is more likely.
The issue with anyone from here doing things, is that your wiring is so unclear its not sure if this would be a ten minute job, or a full morning of rewiring to get sockets working where you want them. Telephone directory will have telephone engineers advertising, and they will quote you, make sure they understand about ADSL to avoid them making things worse, plus would have the public liability insurance.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Do you think a third party engineer will work for this? I have found "Geoff Lamb" (phoneextension.co.uk) as a ex-BT engineer. Does anyone have experiences with him or is there anyone else that you recommend so I can avoid paying £200 to BT?
And when I call them for a quote, shall I say my ADSL has high CRC/ES or should I just say my wiring is not right/strange(!) ?
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And also, for brighton marina, wich ISP do you guys prefer?
I heard that Sky provides broadband by BT so it's the same as BT, wich one is better for my area? Virgin? Sky? TalkTalk? for a better customer service & speed after my wiring is checked & fixed?
And I have also read that Virgin has issues with Brighton especially BN2 postcodes (that is part of our postcode here too). Is that correct?
Edited by deleted (Thu 15-Sep-11 11:25:49)
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Sky is over a BT phone line, but is very different to BT Total broadband
Virgin cable broadband services offer the fastest speeds, issues are likely down to congestion, i.e. brighton being a young single persons town and university town.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Not heard of Geoff before, as outside my area.
In terms he is used to, you probably have a star wire configuration across 3 floors, and would like it tidied up so the broadband is filtered at the master socket and other extensions are pre-filtered. The best setup you can have really.
The cost will depend on how many sockets, you want to work, and where you want the ADSL working socket to be.
The work may or may not fix the CRC errors, it may or may not improve the actual connection speed. All we can say is for 53dB attenuation you are connecting at below average speed, and the wiring looks suspect.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Virgin Cable is not and will not be available at the Marina. We have made three efforts over the last 10 years to get them interested; the last was in March when they sent a deputation of three people to a meeting at the Marina offices but they have not responded to our requests to re-examine provision here.
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Can you please recommend a third party engineer then? I don't want someone that is unexperienced or has no knowledge to mess the wires in my house and make me pay alot more instead of saving.
As cable broadband is not available in Brighton Marina, for the phone line ADSL in my area wich ISP do you recommend? (In terms of speed, reliability and customer service)
1- Virgin
2- Sky
3- TalkTalk
4- Stay with BT?!
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As I said earlier today, I'm happy to pop over from Collingwood Court with my test set and Krone tool in hand to see if we can sort this out. No charge, no promises and no liability though.
Edited by deleted (Thu 15-Sep-11 11:54:49)
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To be honest, if getting 1.7Meg from speedtests and connecting at the speeds you are, then they are pretty much spot on speed wise.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Thank you very much losip! I will contact you soon... Just one question: Wich ISP provides your broadband and how much speed do you have?
MrSaffron, I think BT is terrible. But at last, you didn't answer my question! Wich ISP should I switch to for phone line broadband is still a question for me...
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No no no. He can do much better. I'm just across the street and connected to the same cabinet and I'm currently syncing at 6105kbps downstream and 888kbps upstream with the thinkbroadband speed test showing 3.6Mbps down (courtesy of my ISP!).
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From your line with BT Total
Download speedachieved during the test was - 1857 Kbps
IP Profile for your line is - 2042 Kbps
Unless you can improve the connection speed no other ISP is going to go much faster, or are you saying that speedtests at peak times are a lot worse than this with BT? Alas as peak times coincide with when its dark, it is entirely feasible the bad performance is due to the wiring issues, rather than the ISP. Have fixed a few lines for neighbours where once working cleanly they were surprised how much better browsing felt, and not just getting faster speed test results.
From list of ISP's
Virgin over a telephone line - avoid like plague
Sky - if their LLU you MUST take their telephone line rental now, i.e. full LLU, but service is good
TalkTalk bad reputation for phone support, and full LLU to, but does work pretty well.
BT to be honest, every one hates them, but on the line I have access to it works as well as any other.
There are 100's of other providers that could be mentioned, they might cost more, but offer different things.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Yes losip is correct. My line is capable of alot better than this...
losip, can you please say wich ISP does provide your service?
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I only have experience of one ISP because I'm so pleased with them that I've been with them since the last century. That's PlusNet who are owned by BT and use BT Wholesale infrastructure but they're run like a small company who cares. Yes, they have problems from time to time but so does every ISP. If you want to sign up with them let me know and they'll give me 25p a month off my sub!
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Spot on for the speed he is connecting at, sorry if not obvious from the post
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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So, I remain with 2 choices: Sky or TalkTalk?
I think Sky is better, isn't it? And wich one of their services is LLU exactly?
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You won't be better off on any if your internal wiring is dodgy or you have a line fault
Be* Unlimited
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I think you should forget about changing providers right now and take up losip's offer to visit and try to rectify your internal wiring.
Changing providers whilst your internal wiring is such a mess is not going to improve anything.
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Everything about from Sky Connect,
DO NOT CHANGE SERVICE AS THIS WILL NOT FIX YOUR CURRENT ISSUES
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Did you ever get this sorted, or do you still need help?
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