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I was with BT for 2 months and left due a bit of a fall out, but with BT on Infinity 1 I got a constant 50mb day or night on Wifi
Today went to Talk Talk, I went for there superfast option, 76mb, My line can handle over 80mb.
https://www.thinkbroadband.com/_assets/speedtest/but... This is Wifi, Wired I get 41mb. No where near 76, still not even close to Infinity 1.
I have talked to Talk Talk who are even more clueless than BT which I didn't think was possible,
I really can't be bothered with any more fighting, I just want a service that works, any ideas or can I leave at this stage?
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Not all Wi-Fi routers are created equal. First step check if device using 5GHz or 2.4GHz bands
Do you get the speeds you expect over Ethernet?
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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just buy a proper router which has good reviews
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Register (or login) on our website and you will not see this ad.
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I set up hotspots for both, On BT 5GHZ really made a difference of at least 10mb, On Talk Talk no difference at all, in fact I'd say 5ghz is worse. Over ethernet nowhere near 76mb, 30-40mb.
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Is that wifi or ethernet?
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Wifi
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Right folks this is a ethernet test. https://www.thinkbroadband.com/speedtest/15131941664... Full speed, almost 76. Now the question is whats wrong with Wifi, its less than half and I've only got my laptop connected.
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So their router is not good for wi-fi, your choice to buy an access point to give better wireless or not
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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That�s the thing, wifi is not a good medium to speed test through ...
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What BT router have you got?
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I dont i'm with talk talk. My BT router was a smarthub.
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I was going to suggest using it as a wireless access point as you were happy with it on wifi
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I was going to suggest using it as a wireless access point as you were happy with it on wifi Does not work as BT have IPv6 enabled now, and you cannot manually turn it off, hence the SmartHub will assign IPv6 addressed to devices as they connect it and there ends up no data throughput. The IPv4 ends up also messing up, with devices self assigning a 169 IP address (when you turn off DHCP on the Smarthub), and a SmartHub IPv6 address, so the IP of the main router is not even passed through.
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Right folks this is a ethernet test. https://www.thinkbroadband.com/speedtest/15131941664... Full speed, almost 76. Now the question is whats wrong with Wifi, its less than half and I've only got my laptop connected. Have you got a DLink or a Huawei HG633? Throughput on the HG633 is known to be buggy, the best advice I can give you is to get hold of a Huawei HG635 on ebay for £20 or so, they pull the full speeds nicely.
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Interesting thanks
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Right folks this is a ethernet test. https://www.thinkbroadband.com/speedtest/15131941664... Full speed, almost 76. Now the question is whats wrong with Wifi, its less than half and I've only got my laptop connected. Have you got a DLink or a Huawei HG633? Throughput on the HG633 is known to be buggy, the best advice I can give you is to get hold of a Huawei HG635 on ebay for £20 or so, they pull the full speeds nicely.
Yes its the 633. I have never seen Wireless so bad, I went through each channel on 2,4 and 5ghz and it made no difference, highest I can get over wifi is 25mb, that's sitting less than 10ft from the router. I ordered a TP Link from Argos which should come today just to test if that makes a difference.
I am wondering if I should just cut my losses and leave, Talk Talk say there is a 20 day cooling off period from the date ordered, 20 days is up tomorrow, the level of customer service I got last night was shocking, they did not have a clue, I explained it was a wifi issue they simply would not deviate from the script, I phoned 3 times yesterday and each time it ends in turn the router off for 30 mins and try again.
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What do you expect them to do, I wonder?
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Maybe be able to fix the wireless on their [censored] routers but they don't even admit there is a problem, they won't even entertain the thought.
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I don�t think they have a fix for it but a different Wi-Fi transmitter should do it. Which model tplink did you buy?
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I don�t think they have a fix for it but a different Wi-Fi transmitter should do it. Which model tplink did you buy?
Not sure. It was the cheapest Argos had. £30 I think it was.
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Looks like it but different model number tp link n300
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Sometimes cheapest can be a false economy.
I daresay costs are what drove TT to provide a shoddy router in the first place.
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Sometimes cheapest can be a false economy.
In 5GHz, especially.
When I first looked, I discovered that the cheapest wifi provision was limited to power levels suitable for America, not the ones allowed in the EU or the UK.
Likewise, the cheapest hardware didn't bother with the radar detection functionality, so limited the choice of channels to the "easiest" first 4 (channels 36, 40, 44 and 48).
When you're given shoddy hardware, it is no wonder people think that 5GHz isn't as good as 2.4GHz. IMO it is better.
In reality, there are 4 more channels (52, 56, 60 and 64) that can use the same power as the first four. Then there are 11 more channels that can use a much higher power setting ... if the hardware can cope.
Once I discovered this, I stopped relying on the ISP's router/modem as a WiFi access point, and installed my own standalone version, looking at the products that are nearer enterprise offerings.
What channels are you given a choice of by BT's and TT's hardware?
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Looks like it but different model number tp link n300 False economy, buying a cheap 2.4Ghz router is a terrible idea, 2.4Ghz can barely do 20Meg in most populated areas. You need AC1200.
The HG635 (a talktalk router) is the best one they have ever offered, it has better range than my SmartHub in my home, a ps4 could pick it up and do 1080p streaming, my smarthub in the same place the ps4 doesn't even see. It is also dual band, gigabit ethernet and wireless AC1200.
They also supply a D-Link 3782 which doesn't have crippled wireless, but overall poor range (this is supplied to a large no of customers when they join currently). You have been unlucky to get the HG633, the issue is when they replace devices it's usually for the same model.
The only router talktalk have ever supplied with crippled wireless is the HG633 and it's widely known.
HG635: One here for £25
https://www.ebay.co.uk/itm/TALKTALK-HUAWEI-HG635-WIR...
There is one for £15 but the white power adapter is not genuine.
No point cancelling over WiFi not being what you expect, most ISPs don't have amazing WiFi, Sky included.
Edited by ukhardy07 (Thu 14-Dec-17 14:49:33)
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Sometimes cheapest can be a false economy.
I daresay costs are what drove TT to provide a shoddy router in the first place. Absolutely they used to supply HG635 which was a great device, with gigabit ethernet, great range, WiFi speeds of 400Mbps+ between devices on AC. No issues what-so-ever. This was exclusive for fibre customers, others got a HG533.
They then switched to the HG633 for all customers, which has only 100Mbps ethernet ports, and develops literally millions of errors on the 5Ghz WiFi in a matter of hours.
Due to complaints they are migrating over to a DLink 3782 device for customers, but due to some recent WiFi vulnerabilities etc they have gone back to issuing these HG633 devices.
See the speedtest results here:
http://c-8oqtgrjgwu46x24mucuugvux2evkogkpewmx2epgv.g...
Edited by ukhardy07 (Thu 14-Dec-17 15:00:18)
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Right folks, I'm beat. All out of ideas now. Brand new TP Link router. Wireless results
https://www.thinkbroadband.com/speedtest/15132804663... No better than the Talk Talk router.
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What model is the TP Link?
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Not known for good wifi. I can't see why you bought it, it was never going to solve your problem.
How much can you afford?
Do you want a one-box solution or are you happy to add another box to your TT router connected with an ethernet cable?
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I'm not happy to add anything. The router supplied should be enough. The BT Smartbox was enough, before that my Hub 4 was enough. Now I have connected my other devices to wifi I am sitting at 17mb. Not good enough.
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So what's your budget?
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I'm not buying anything more, fact of the matter is I had no issues with BT. I think only option is to cancel.
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If you still have the BT box you could use it as a WAP.
Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and ZyXEL VMG1312-B10A Bridge on 80/20 Meg Fibre
Speed Test
Current Sync: 79993/19661
BQM
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How would I do this? I have Smart Hub and Hub 4? I also have an old Netgear Virgin router
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This may help.
Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and ZyXEL VMG1312-B10A Bridge on 80/20 Meg Fibre
Speed Test
Current Sync: 79993/19661
BQM
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Why are you buying devices clearly not capable of pulling fibre speeds?
I�ve linked you to devices that would solve your problem at less than what you likely spent at Argos.
Ask talktalk for a different device if you aren�t willing to pay anything.
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Post deleted by ukhardy07
Edited by ukhardy07 (Thu 14-Dec-17 23:06:59)
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This does not work nowadays FYI on BT SmartHub- refer to my messages.
Edited by ukhardy07 (Thu 14-Dec-17 23:43:56)
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Ah sorry thought it still worked.
Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and ZyXEL VMG1312-B10A Bridge on 80/20 Meg Fibre
Speed Test
Current Sync: 79993/19661
BQM
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If you have firmware prior to IPv6 it'll work, as you can turn off IPv4 DHCP and job done, any upto date box will still assign an IPv6 address to devices and there ends up no data throughput, with around 25% of devices resolving an IPv4 address as expected (but it's total pot luck whether the IPv4 or v6 gets assigned first). If the IPv6 gets resolved, then IPv4 does not resolve to the main hub and you get 169 self assigned IPs.
If BT allowed you to turn off IPv6 it would solve all of this, alas, they don't offer that.
EDIT: Misread post as HH6, should be fine on HH4!
Edited by ukhardy07 (Thu 14-Dec-17 23:32:42)
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Does this apply to the Home Hub 4?
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Does this apply to the Home Hub 4? I am totally wrong - I misread the number! Let me edit my posts out!!
AFAIK HH4 does not support IPv6!
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Easy tiger, he has a smart hub as well.
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Ahhh - must be where I got that from 
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I�m gonna try this on a Hub 4. Will do as a temporary measure but could u guys recommend me a decent modem/ router that will give near Ethernet speed over Wi-fi. £100 max new or second hand
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@ukhardy07 don't remove your posts as that info is very useful as I for one would not have known that about the smart hub and pulled my hair out trying to use it as WAP until you posted that. Thanks
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Right folks we have a result. Sort off!! https://www.thinkbroadband.com/speedtest/15133581474... this is over wifi on my laptop with a hub 4 wired in.
Now on my iPhone and iPad etc I'm not getting over 10mb. Whats happening now?
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Could it be time to accept that wifi is inherently flaky, and just stop speed testing ?
Is this lack of wifi speed actually stopping you from doing anything apart from recording and accurate speed test ?
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Yes. My main use is IPTV via a fire stick and iPads etc. For buffer free viewing 20-30 mb won�t cut it. HD channels occasionally buffered with BT getting 30-40mb. Which was why I took 76mb. 76 over Ethernet is as much use as a chocolate fire guard.
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One of the things to speed up wifi on a Home Hub is to split the 2.4 and 5 GHz bands so they have different SSID's
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OK, time to throw some money at the problem I guess.
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OK, time to throw some money at the problem I guess.
Today I got an email purporting to be from TT asking if I wanted to be on a trial for new firmware on the hg633 that is supposed to correct problems with wifi, no idea if it is kosher.
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I�m gonna try this on a Hub 4. Will do as a temporary measure but could u guys recommend me a decent modem/ router that will give near Ethernet speed over Wi-fi. £100 max new or second hand HG635 on eBay will be fine.
Ensure to split the 2.4 and 5Ghz bands.
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I just want to be clear full HD on Netflix is around 5Mbps not anywhere near 20 to 30.
You can do full HD streaming with sub 10 meg.
It sounds like the quality of your WiFi is very poor indeed - you need to ensure you are not using 2.4ghz by splitting the SSIDs.
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Splitting didn't make any difference to be honest. On the BT Hub 6 when I was on BT I split SSID and it did make a difference. I got a constant 50mb on 5GHZ on 2.4 I got around 35mb on this Talk Talk setup doesn't make any difference.
On the Talk Talk hub 5Ghz gives millions of errors, on the hub 4 no difference. I am getting a hub 5 today to give it a whirl.
Out of interest, someone mentioned a Talk Talk trial of firmware to improve wifi etc. I have come across the link in case it helps anyone else. https://community.talktalk.co.uk/t5/Our-Blog/Calling...
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I just want to be clear full HD on Netflix is around 5Mbps not anywhere near 20 to 30.
You can do full HD streaming with sub 10 meg.
It sounds like the quality of your WiFi is very poor indeed - you need to ensure you are not using 2.4ghz by splitting the SSIDs.
I'm talking more Kodi, IPTV Subs etc that aren't exactly all above board.
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Kodi etc the 4K 20meg streams never work well even on a 1000meg private line down and up I have in the office.
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Why are you getting a hub 5? Do hub 5s not have ipv6? If they do it won�t work.
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It did work. Didn't make any difference though. I'm beat. Going to another ISP. Never had I seen this before. OK you expect a bit of a slow down on Wifi but not less than half off wired.
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For 75 meg you need to be same room as the router and on 5Ghz.
2.4 won�t cut it, remember if you don�t split the SSIDs 2.4 will have a stronger signal and will be what most devices default to.
The point of fibre is not that one device gets the full speeds it�s more about ensuring with multiple things connected (eg a family of 6) everyone�s able to do multiple things at once. Each person only likely needs 10 or so meg per device, possibly even less if just browsing sites.
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Is it still the case that if a device is connected using "b/g" instead of "n" to a WAP then the WAP lowers all connections to the same?
If so, I wonder if the poster has an incorrectly set of old device somewhere, that was previously either absent or set to "n"?
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 74145/13476Kbps @ 600m. BQMs - IPv4 & IPv6 |
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Is it still the case that if a device is connected using "b/g" instead of "n" to a WAP then the WAP lowers all connections to the same? It really depends on the AP but typically nowadays G, N and AC devices can all co-exist without too much slowdown (it is significant but not enough to notice on the fibre speeds, more on the home network transfer speeds), the real dealbreaker is B devices which still seem to bring everything down (a lot of the fake Xbox wifi adaptors fallback to B even though they show as N sold on eBay).
A key issue nowadays is households with devices far away from the AP, when you have a device far away, even if it's just connected, it can cause an AP to fall from a good data encoding such as 64QAM down to something which can transmit far less bits per radio wave e.g. QPSK and then have knock on effects for speed of the whole AP. This is why things like the Sky Q Mesh system tries to band steer clients onto 2.4Ghz unless they are very close to the AP... It ensures the 5Ghz remains on a good encoding standard for what really needs it (the Sky Q boxes doing 4K streaming over WiFi or devices such as iPads / TVs which are typically used to stream).
My feeling is that the op has simply setup the Hub5 out the box, not split the bands and is effectively testing on 2.4Ghz, hence the poor speeds.
In reality there is a fairly easy fix, ring TalkTalk and ask for the DLINK router instead. Chances are they will send it out if they go through to complaints and voice the issues. Alternatively, plenty of people had luck on the forums with getting them.
Edited by ukhardy07 (Sun 17-Dec-17 03:29:24)
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Right folks Talk Talk sent me a new router. A D-Link 3782. Much better results. This is over Wifi https://www.thinkbroadband.com/speedtest/15137903952... I'm pretty pleased with that.
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Right folks Talk Talk sent me a new router. A D-Link 3782. Much better results. This is over Wifi https://www.thinkbroadband.com/speedtest/15137903952... I'm pretty pleased with that. Still not perfect but likely the device you are using, rather than the service.
Glad you got a different router, as I said from the first post getting a HG635 or 3782 would fix it... If you do fancy, the HG635 has better WiFi in my experience, but getting them to send those out is like getting Gold Dust.
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