CF/VF Live

How long does it normally take from cityfibre digging up the path outside you’re home to the service going live, works finished outside my house about a month ago but keep checking the vodafone website and nothing at the minute, is this checker reliable?. Thanks.

Have head of six months in some cases, i.e. depends on the order work is done, i.e. digging the streets may be the first part in a long chain of work.

It was around 5 or 6 months in our area, IIRC.
We had a Vodafone Gigafast leaflet through the door advising us it was available to order once the network was live.

I’ve heard it can also be a month from works finishing too from things I’ve read on the internet after asking the question here, so hopefully it’s not that long.

I spoke to someone in CF recently and was told that these days it usually takes 6-8 weeks from city fibre finishing the cable work to being able to sign up with whichever ISP they supply to in your area although it used to take a lot longer.
Register on CityFibre Residential website and the automated system there should send you updates as it moves through the process.

That’s not bad 6-8 weeks to be fair, and I will register on that site but I’m regularly checking on the vodafone website anyways and the talktalk one as I am guessing they will be the isps supplying the service at the moment until other ones sign up to use cityfibre cables, unless I’m wrong with that, from what I have read it’s just them two or is there more, or does it come down to the area you are in?.

Edited by tomxlisa (Sun 29-Nov-20 06:50:55)

Don't rush for Vodafone on CityFibre, I'd personally say wait for Zen on CityFibre to go live in your area!

The ISPs available on cityfibre depend on your area. Basically they sign a deal with one company for a period of exclusivity and then open it up once that period is over so when they go into a new area there's usually only a single choice of ISP for about a year (could be Sky, vodafone, Talk Talk, Zen etc) and then the rest can sell it once the exclusivity deal expires. The deals are definitely done on a deal by deal basis so will be different depending on where you are which is why I suggested signing up on the cityfibre page - it 'should' give you updates regardless of the ISP.

My whole area is done and all the streets around me are ready to order... but my street, the next one over and then down one side of the main road can not order so.. its anyone guess

Dont bank on any emails or leaflets/door to door as I had nothing. It was just relentless checking of their website that I found out.
I had registered etc - I got a phone call about 4 weeks after I had it installed!
Watch out for fairly anonymous white vans with cables out the back, usually where they put their man hole covers as this is them connecting things up.

It seems the company laying the cables for cityfibre where I am has gone into administration now so the network build for them has stalled, there was a news article in the paper with cityfibre saying they are gonna look for an alternative company to complete the build after new year, my area has been done so not sure if it will delay my area being activated, it’s been about 2 months now and the websites still say I can’t get it.

Edited by tomxlisa (Sun 20-Dec-20 02:33:21)

Some time in the last week my street can now order. Yay. But I cant go with VF so i am going to have to wait until CF allow other providers in.

Hopefully you wont have to wait to long.

Have they blown the fibre in yet?

It seems cityfibre still isn’t available in my area even though the cables got put down months ago, just a question does the whole of the town need to be completed before they activate or do they activate area by area as I’ve heard the contractors have gone into administration so cityfibre are looking for another company to complete the network in the town, just wondering if this would delay things or not, if they activate area by area as they lay cables hopefully it shouldn’t.

Tends to appear in blocks, which makes sense given how GPON FTTP is built

If in a City where no one can order, then sometimes they wait until a decent size is available to do a big launch.

Lockdown rules may play a part too, i.e. keeping contact between installers and customers to an absolute minimum

I noticed here in Peterborough the install dates for CF are quite late.

Early March is currently the soonest they can install. 6-7 weeks wait. Not that I have ordered mind just looking.

It’s still saying we can’t get it even though cables were put down months ago so still waiting for that to happen, I’m guessing the best places to look to see if it’s activated yet are the voda and talktalk websites which are normally the 2 that use cityfibre to start with.

Edited by tomxlisa (Sat 16-Jan-21 18:45:31)

TalkTalk and Vodafone sell in separate areas at this time, and some CityFibre areas are purely Braw Band or Zen Internet as sellers at present.

I’m totally in the dark with when they are gonna go live I have come to the fact that’s it’s just gonna be a matter of waiting and seeing if anything comes through the door, I think it’s pretty poor communication though, just to rock up 6 months ago lay cables cause a disturbance for myself as they totally blocked the back entrance off to my premises, and to leave and hear nothing about a go live date even this long on I think is poor from them.

Have they put up little cabinets for your streets, if so, see if they have a code number stenciled on the front, this usually means they have been connected up, ours went live literally few weeks after this was done.

I can’t see any cabinets unless I’m not noticing them, how long was it after cables were laid did yours go live, we had cables installed literally September time I think it was, maybe earlier, it’s crazy as virgin media are laying cables right now around the town and literally a month later that went live, but cityfibre seems to be taking a age and when I ask them they don’t seem to have a clue when it’s going live either, just would of thought I would of got some communication from them but absolutely nothing.

If memory serves me right, they started roughly about Feb 2020 at the entrance to our estate, then lockdown happened and things did stop for quite a few weeks but not the whole of lockdown, they started again and finished things off and connected things up, it wasnt until Aug 1st that I could order.
I had been keeping an eye on streets order availability using postcodes and think we missed a release of streets because we were the other side of a main road, that itself meant a 3 month wait until we were released for order along with a further chunk of streets, some of which must have only waited a few weeks as far as I could tell.

Thanks for the reply, so it seems you waited about 6 months before you could order then, I’m not sure if it’s a case that cityfibre need to complete the whole network here before they can activate roads already done or can they activate as soon as cables have been laid even though the whole town network isn’t completed yet, I’m guessing it’s the former of the two cause otherwise it would just take ages as some builds can take over a year to complete, I just wish it would be as swift as virgin media have been, there also building a network in my town right now and my sister has cables laid by them and literally a month later could order services, I’ll try and get a bunch of postcodes together from around the town and see if there is anywhere that is live yet with cityfibre, maybe that will give me hope they haven’t forgotten about us, what services are live then when they do eventually allow to order, as I see Zen are part of the isps now and would be looking at ordering that when cityfibre do go live here, or is it certain isps in certain areas, I’m not really interested in talktalk or voda really as have heard a few bad things about there services, I just think wouldn’t be awesome if you can ring and they say yep Mr so and so we’re be active on you’re road on this date instead of all this blind in the dark business.

Just updating that CF still isn’t available in my area, personally think this is a ridiculous time frame to have to wait for a new technology. 🤦‍♂️

Edited by tomxlisa (Tue 16-Mar-21 14:46:39)

My area of Northampton (St James NN5) became available to order today, work in the local area started Sep 2020, there was some further activity last month (looked like they were testing). So 6 to 7 months for me which seems normal reading these threads. Vodafone showing install lead times of 2 to 3 weeks.

Interested what you think about the new Vodafone Pro packages - all I see is that they are damn expensive and provide stuff I wouldnt need, be interesting if they can offer the original packages without all this fluff.

Rolandrat: I'm most upset about this, a month ago you could get the 900/900 service for £48pm I think, but I couldn't order until today, so now I'm going to be paying £60pm and I won't be using their 'super' wifi hub anyway.

The 4G backup dongle sounds ok, if it's ethernet based maybe it would work in the second wan port of a USG... I presume not though.

Totally agree with you, hopefully when mine is due for renewal i can keep similar price to now (less hopefully) or more ISP's will come on board for a bit of competition.
I'd ring and moan or haggle if I were you, but then I never did, mine came up right in the middle of about a month when they stuck at £55. Its was £38 or less I think at times.

Edited by Rolandrat (Thu 18-Mar-21 21:04:00)

I tried for discount but no joy...

In two years there will be more choice for sure, OR fttp isn't available for me at the moment but should be by then, perhaps even Virgin's Gig1 might be an option by then.

Yes OR are working their way around town in CF's footsteps, they got in first here in Wootton, then CF came along few months later. I took both £105 a month on Internet! I waited 10 years for > 4Mb adsl so I dont mind, I need a backup as I WFH full time (even before covid) but I'll knock OR connection back to cheapest possible when that renews.

I have read today on a local newspapers website that works to complete the town I’m in are gonna start back up soon as new contractors have been appointed, cables have been down outside my place since summer 2020, I’ve even got the little cityfibre square thing outside near my front gate, my question is will I have to wait until works are complete in the town which are estimated to be June 2022, as I’ve checked all the checkers and none of them say I can order it still, it did say on the newspaper article that air broadband was launching in my area on the cityfibre services in the coming weeks so surely I’ll be able to order it, I mean what’s the point of launching now but can’t order until works are complete in 2022, this just seems to be taking ages from them laying the cables, you would think you’d be able to order a month after the cables being laid outside the home. 🤦‍♂️

Still can’t order anything in my area despite cityfibre cables being down since summer 2020, ridiculous I may add.

Update:

Still can’t order anything almost a year on from cables being laid. Bonkers.

Edited by tomxlisa (Sat 08-May-21 23:16:22)

This are 4 main status you get if your in a Cityfibre build area. Which one are you on? (It takes it time giving you a answer)
https://www.cityfibre.com/

1)

We are currently planning the build programme in your area.
To be the first to know when we are coming to your street and when you can access full fibre broadband, please register for updates.

2)

Thanks for your interest. We are building full fibre in your area. It looks like we don't have permission to install fibre in your flat from the landlord yet, but register for updates with us and we'll let you know when we can install the network in your building.

3)

We are building our full fibre network in your area.
To be the first to know when you can access full fibre broadband, please register with us for updates.

4)

Great news, our full fibre network is available on your street!
Check out which broadband providers you can take a service from and find out more about pricing and packages on their website.

It says the first one for me when I put my postcode in the checker.

I am in same boat as you. There where working in my street just before Lockdown 1, then left and never came back. Last week it was showing option 1. Today giving me option 2. So tomorrow I will be writing a nice e-mail to my landlord see if I can get them to agree.

Try and find out who is charge of rollout in you area CityFibre use job title of City Manager. go to google and search
who is cityfibre city manager "your town"

The only thing I could suggest is to message them on there consumer account at Twitter / Facebook.

https://twitter.com/CityFibre
https://www.facebook.com/CityFibre/

PS they do also have Wholesale account.

There was some lads outside the other day with some thing rolling it on the floor I went out and spoke to them, they said all the tubing is down, I have a thing outside my house that says cityfibre on it I’m guessing that’s the thing they connect to from my house through the garden and there is also a cabinet over the road from me that is cityfibre too, they said they are checking all the works as they have taken over from the last company that went into administration, I already know which isp is launching in my area and I’ve spoken to them on the phone and they can’t understand why it’s taking so long but they did say it shouldn’t be long before I can order, but I’ve heard this before, all I’m ever told is to register my interests and I’ll find out when I can order, but the time it’s taking is crazy, a year later and still can’t order services, madness.

Edited by tomxlisa (Sun 09-May-21 18:22:30)

In reply to a post by tomxlisa:

I already know which isp is launching in my area and I’ve spoken to them on the phone and they can’t understand why it’s taking so long

The answer is in your post.
The last contractor went in to Administration.

If the previous contractor was Lite Access UK, then they screwed their staff and CityFibre over good and proper.

It has taken CityFibre some time to sort out legal issues and appoint a new contractor in their place.

Yeah it was them but they had already done my street and then a few months later went into administration, but yeah I know that couldn’t of helped the situation, just hope it isn’t long now before things can go live for me, here’s hoping.

Another update and still nothing live yet, and we are into June now, just a question regarding this type of product when I finally get to have it, do the speeds go up that the isp offers like they do with isps like virgin media etc, I think the fastest currently offered is 900/900 will they offer faster in the future?.

In reply to a post by amiga_dude:

This are 4 main status you get if your in a Cityfibre build area. Which one are you on? (It takes it time giving you a answer)
https://www.cityfibre.com/

1)

We are currently planning the build programme in your area.
To be the first to know when we are coming to your street and when you can access full fibre broadband, please register for updates.

2)

Thanks for your interest. We are building full fibre in your area. It looks like we don't have permission to install fibre in your flat from the landlord yet, but register for updates with us and we'll let you know when we can install the network in your building.

3)

We are building our full fibre network in your area.
To be the first to know when you can access full fibre broadband, please register with us for updates.

4)

Great news, our full fibre network is available on your street!
Check out which broadband providers you can take a service from and find out more about pricing and packages on their website.

I get #2, road 5 mins from me, gets #4, they already have fibre on my street but its for business FTP, so I assume needs residential termination points etc. Oddly my next door neighbour gets #1 instead of #3 he is a few metres from my front door.

I am not sure why they need landlords permission, I dont live in a big flat tower block its a converted house, and I can install whatever broadband I want but cityfibre seem to be approaching it in a manner that if you have a flat in your address name and are not the house owner, they need landlord permission.

Zen tried to get me a kind of estimated date, but these companies really dont like giving out much information, its a kind of you get it if we can get it to you, when we get it to you and not much else.

Edited by Chrysalis (Wed 23-Jun-21 11:55:55)

In reply to a post by amiga_dude:

2) Thanks for your interest. We are building full fibre in your area. It looks like we don't have permission to install fibre in your flat from the landlord yet, but register for updates with us and we'll let you know when we can install the network in your building

This is situation that I am in. So I tryed to get my landlord to contact Cityfibre and they didn't know how they could do so, in fact Cityfibre has not been in touch with them and they own over 3000 properties in local area which is really baffling why hasn't Cityfibre hasn't been in touch so far. But the landlord is showing interested in the idea of giving to go ahead but they need some documents from Cityfibre. I couldn't find any forms anywhere so I thought. Could I get Cityfibre to contact the landlord to sort out this wayleave issue. And then I found a webpage on Cityfibre about it.

In reference to www.cityfibre.com/faqs/:

I’m a tenant. Can I still connect if I don’t own my home?

Yes, you can connect if you don’t own your own home but we will need written permission from your landlord. To find out more and start the process, please email [email protected] with the either your landlord name or managing agent details.

So fingers cross that my landlord with make agreement with Cityfibre.

1)
We are currently planning the build programme in your area.
To be the first to know when we are coming to your street and when you can access full fibre broadband, please register for updates.

2)
Thanks for your interest. We are building full fibre in your area. It looks like we don't have permission to install fibre in your flat from the landlord yet, but register for updates with us and we'll let you know when we can install the network in your building.

3)
We are building our full fibre network in your area.
To be the first to know when you can access full fibre broadband, please register with us for updates.

4)
Great news, our full fibre network is available on your street!
Check out which broadband providers you can take a service from and find out more about pricing and packages on their website.

Cityfibre are building no one of these but I get this message:

Thanks for your interest. To be the first to know when we are coming to your street and when you can access full fibre broadband, please sign up with us for updates

It doesn't say they have or haven't planned it's very confusing

In reply to a post by joshe:

Cityfibre are building no one of these but I get this message:

Thanks for your interest. To be the first to know when we are coming to your street and when you can access full fibre broadband, please sign up with us for updates

It doesn't say they have or haven't planned it's very confusing

I noticed "street furniture" on the pavement in my area few years before they announced residential service building works.
Have Cityfibre announced there going to start a residential service in your area?

Yeah I live in Gloucester and they have been building for a couple months it previously said they haven’t planned a build in my area yet at all but it’s changed now to that.

edit: my guess is that they are in the process of early planning as they are building a few streets down from me already

Edited by joshe (Wed 28-Jul-21 22:32:31)

Sweet, hopeful you be getting one those green envelope throw door soon. Explain about the upcoming construction works.
To see there current progress of the works, with one network is best sites https://one.network/

Youtube: GB Gigabit Cities - Our Construction Process (cityfibre)

Don’t hold you’re breath I’ve been waiting for the checkers to say I can have it for the last 16 months since they laid cables down and still can’t get it, have a green box over the road from me which is cityfibre as well, other areas in the town been done and activated that were started after my area too, absolutely ridiculous slow work to have to wait this long and counting to be able to order the damn thing, maybe they have forgot about my area.

Further update:

Still no chance of ordering city fibre despite it being installed outside my house over 17 months ago, the checker on the website doesn’t even say they have done my area, am I ever gonna be able to order this damn product?.

Have done you done checks on other address in your street?
(sometimes some address in street are not in database, this has happened with others with Openreach/Virgin it not issue just with Cityfibre)

Is thinkbroad own broadband map showing your street connect an active with Cityfibre FTTH (sold by various ISP)
https://labs.thinkbroadband.com/local/broadband-map

Have done check on other streets that are also near to "Street Furniture"?

Next send complaint to https://www.cityfibre.com/enquiryformvodafone/
(No idea what vodafone is about in that URL)

But there is another way of making contact, sadly I don't know of a direct link. You have follow the red box in these images.
https://www.cityfibre.com/
https://ibb.co/cvQX0Tv
https://ibb.co/tm06yvY
https://ibb.co/259jv5h

Myself I am still waiting, I know how annoying this is.
Best of luck

Edited by amiga_dude (Wed 20-Oct-21 17:00:34)

Yeah I’ve checked other houses on my street and all say the same as mine, thing is the checker is saying they haven’t even started in my area now even though they clearly have absolute ages ago, it’s frustrating as other areas have gone active that was done after my street, how do I check on that thinkbroadband site if my address is active on that or not?, I actually spoke to someone about June time, it was a manager from the new contractors and he said when there is no more people in my area and things go quiet that’s when I should be able to order yet it’s been quiet for a good couple of months now and still I can’t order anything, it’s annoying as you’re left in the dark, the isp serving my town hasn’t got a clue what’s going on and you can’t speak to cityfibre directly and ask, so what do I do just wait until finally one day I can order, it’s ridiculous.

Was your build started under the old contractors who went bust? I’m wondering if there are some issues left over from that?

Have you tried the contact form on the CityFibre website? If no response you could see if you can get hold of Charles Kitchin who is listed as the city manager for Lowestoft on their press release for restarting the build.

Yeah it was but they have been and sorted all the problems out, I spoke to a guy who was out near my house about 2 months ago and they said they are sorting the left over issues but once they have all cleared off and there’s no sign of them in the area anymore my service should be activated and ready to order, everything has been quiet for a month or more now, when I check the site it says they haven’t even done my area now which is weird, it seems somehow I’ll have to try contact them directly as the isp servicing my area is completely useless when you ask them to help find out.

Edited by tomxlisa (Sun 24-Oct-21 06:41:18)

So I’ve been in touch with cityfibre and apparently it’s a no show, won’t be able to get it at all despite them digging roads/paths up around my area and telling me repeatedly I can order it at some point, there’s a box over the road from me and a little cityfibre thing right outside my gate but they say I’ll never be able to order it, apparently something to do with a HARD LOC?.

Edited by tomxlisa (Tue 26-Oct-21 22:52:35)

LOC = Limit of Construction

Hard LOC in CityFibre speak is a property/street they are skipping.

Are you in an MDU?

But if they are skipping why was there works outside my house, paths dug up, roads too right outside where I live, there is a cityfibre thing outside my gate and a box over the road, there was work people around this area telling me it’s coming soon and I can order it, and sorry what’s a MDU?.

MDU is Multiple Dwelling Unit, so apartments/flats etc.

LOC as mentioned is limit of construction, these can be due to things such as wayleave needed for a road/path or building (if an MDU). I assume your current phone is fed underground from what you say? and the CityFibre thing is the small toby box where the fibre to your house would be run from?

Hard LOC generally means there is an issue that can't be overcome e.g. landlord has said no or other issue making it impractical. If they were waiting for a wayleave then I'd expect soft LOC. If you are not in an MDU is there any private or shared land they need to get across from where they are near you gate to you? or anything you can think of slightly further back?

If not it might be worth asking the direct question of "You have installed a toby box and ducts to outside my drive, could you confirm why it is in Hard LOC?" as it maybe a database error or similar.

Just in a normal house no flats etc and not on any private land or anything like that, just find it really odd that they have done loads of works around my area there’s a cityfibre drain just up the path way from me, there’s a green cityfibre box literally over the road and a toby outside my gate, but now they are saying it’s HARD LOC, only thing I can think of is if they have maybe come across something which is stopping them from activating here but that’s a lot of money wasted if so cause like I said they have dug loads of paths up and the roads here, installed the box, I’ve even spoke to the new contractors like 2 months ago and they said I should be able to order it soon, trouble is soon never seems to come and it seems I can’t order at all now, I have emailed them back asking why all the works was done if I am now HARD LOC, but it seems they have gone quiet as still waiting for a email reply.

I take it your Road/Pavents/Park (Highway) are public lands ie(own by council/county council). Not something that private. I would contact council/county council to findout if they own it.
They might be able to give clues why could be "Hard LOC". Has there been permit restriction been put in place? Has Cityfibre constructor requested about geting a permit?

In reply to a post by tomxlisa:

Just in a normal house no flats etc and not on any private land or anything like that, just find it really odd that they have done loads of works around my area there’s a cityfibre drain just up the path way from me, there’s a green cityfibre box literally over the road and a toby outside my gate, but now they are saying it’s HARD LOC, only thing I can think of is if they have maybe come across something which is stopping them from activating here but that’s a lot of money wasted if so cause like I said they have dug loads of paths up and the roads here, installed the box, I’ve even spoke to the new contractors like 2 months ago and they said I should be able to order it soon, trouble is soon never seems to come and it seems I can’t order at all now, I have emailed them back asking why all the works was done if I am now HARD LOC, but it seems they have gone quiet as still waiting for a email reply.

Possibly a (perceived) issue with the lead-in from the Toby box to your house. Is there anything particularly difficult or onerous that you can think might have swayed the surveryors to put it in the too hard basket?

Conversely you could run your own 54/56 mm ducting and meet them halfway, so to speak. Obviously you can’t touch their network or the public property outside yours but there’s nothing stopping you doing the works on your side of the boundary and making their life easier.

You just need to speak to the right bods at CF. Do they have a local rep for development works? This is how I got my VM and Openreach swept tees etc installed when I redid all my utilities here.

I’m totally at a loss to be fair people and I’ll probably give up on the idea of having it, thankfully I get 60mb where I am already so not in a desperate need for quicker just would of been nice, there isn’t any private land by me it’s just roads and paths, like I said if they wasn’t gonna do it why have they dug the roads up and paths and put a Toby outside my gate, also a cityfibre green box over the road, I’ve repeatedly spoke to people from cityfibre and the contractors who have said it’s coming soon, last I heard is it will be available by christmas but now it’s HARD LOC?, I’ve checked other addresses on my road too and they can’t get it either so surely it isn’t my whole area that is HARD LOC, think the most frustrating thing is no one from cityfibre explaining the issue and what’s going on, I’m just left in the dark constantly, so disappointing as I’ve waited like 16 months or so for this and now it appears I’ll never be able to order it unless I move. Gutted.

Waiting for backhaul to be connected will be one of the factors.

In my city, the areas close to the city centre (cityfibre's existing fibre), were able to order within a month of works been done, some areas were able to order within 2 weeks.

However areas at the edge of the city have been waiting much longer and I think work has halted in some of those areas, which might be down to them waiting for something else to be done before they can finish.

I suggest emailing cityfibre, or filling the form on their site, they respond to consumers about progress of their rollout, they may not given you the answer you need but its worth a try.

Just read some of recent replies so will add more info I know.

On their checker if you are in a flat, it will probably say area is planned but cannot be installed due to needing permission from landlord or something similar. When i contacted cityfibre, they told me in those instances the street works will still be done, but you will need to get owner of property to sign a wayleave form for an install to be carried out. So according to cityfibre this does not prevent street works to your address.

I then went in to email correspondence with their landlord team two days ago after I found out my immediate area is been done during the coming months, I received a reply, the guy is visiting my city even, and he said (even before the works are done) he is going to try and arrange the wayleave on my behalf as I gave him details of my landlord. So cityfibre are quite good in this respect.

One thing I have observed is if I check a postcode where every property is a flat, cityfibre are not doing a rollout. So it might be the case if over a certain % of properties on a street are deemed MDU, then the street may get skipped. I am speculating here, as my discussions with them are only over my own situation.

Edited by Chrysalis (Wed 17-Nov-21 15:54:48)

Update:

Still no installation from cityfibre at my address, still says I can’t get it despite it being installed almost 2 years ago or more now, so I’m kinda just giving up on the idea of being able to get it, it seems every address around me can get full fibre now but my address can’t I guess I’m just doomed, I checked my postcode with the provider that is going live in my area with cityfibre and it actually says (we’re going live in you’re area soon) but yet the cityfibre checker still says no to me, so I don’t know if I should get my hopes up or not, all this despite like I said cables being laid years ago and I’ve also got a toby outside my gate and a cityfibre green box opposite my house so why it’s taken so long I’m not sure why, I’ve heard of other people being able to order a few months after road works stop yet I’m still waiting years after, whatever went wrong, but maybe there is some light at the end of the tunnel now, I guess it depends how accurate the online checker is for that ISP.

Edited by tomxlisa (Thu 28-Apr-22 01:27:45)

Did you actually manage to speak or correspond with anyone at CityFibre about your Hard LOC situation?

I did and they wasn’t of much help really basically just said the address was a HARD LOC situation and that was it really no deeper explanation as to why it is so basically just left in the dark about the whole situation, like I said it seems everyone else around me is ordering it and being able to get it but yet my address nope for some strange reason, maybe there is a clear reason why it could be something underground but at least try and explain why I apparently can’t get it so I understand, this was a while ago though so I’m hoping it’s been sorted with this new information that I’m getting on the ISP checker saying (it’s going live soon) hopefully that checker has relatable accurate results.

Have you considered emailing the CEO? I’m sure Greg wants happy customers.

[email protected]

No I haven’t but I’ll definitely give that a crack if this checker on the ISP doesn’t come up positive as I’ve called them and they said my address definitely is scheduled to go live but it still could be 3-6 months from when the checker says (we’re about to go live in the area) which I find a bit crazy if it’s still that long even though it says (very shortly) well that isn’t 3-6 months is it.

Edited by tomxlisa (Fri 29-Apr-22 12:21:57)

Blocked/collapsed chamber? They usually won't do anything unless someone somewhere pays for it.

In reply to a post by Username26:

Blocked/collapsed chamber? They usually won't do anything unless someone somewhere pays for it.

What a random comment. Who's they? CityFibre?

CityFibre own most their own infrastructure. It's either their own chambers meaning they pay, or Openreach's, meaning Openreach pay.

Why would anyone other than the infrastructure owner pay to fix said infrastructure.

In reply to a post by j0hn83:

What a random comment.

Just go through his couple dozen posts since he joint the forum, I'm sure you will come to the same conclusions as I did.

Well at the moment the checker on the ISP still says the same thing that they are going live soon, I’ve spoke to the ISP involved and they say it can still be 3-6 months from when that checker says going live soon which I find really strange as on the information part it says (about to go live in the area very shortly) surely that doesn’t mean 3-6 months, hopefully I get some positive news soon on all of this.

Okay I’ve just noticed a guy at the green cityfibre cabinet across the road, he’s got like a big machine next to him think it’s blowing air, I’ve been over to speak to him but wasn’t very helpful, some are and some ain’t unfortunately but he said around 4 weeks until services are active, id like to believe this but I’ve heard it so many times regarding (being able to order services/active) is this a good sign, does anyone know what this machine is and if it’s a sign of the final stages before activation, any help appreciated. Thanks.

Edited by tomxlisa (Wed 18-May-22 15:44:42)

Likely a small compressor used to power a blowing head to blow fibre down micro-ducts to enable a connection.

Video of demo day here from Emtelle (huge maker of micro-duct products used in FTTP) and B4RN on YT.

Edited by Pheasant (Wed 18-May-22 17:14:38)

Yeah that definitely looked like what he was doing, is this a good sign then how long through the stage of me actually being able to order is this away from that, he said about 4 weeks but like I say I’ve been told all this so many times from them and never come true?.

There is honestly no right or predictable answer here. Just keep on eye on the various checkers.

That’s true I guess, just been waiting like 2 years now and still don’t believe I’ll ever be able to order it even seeing what I saw today with work going on at the box, fingers crossed hey. Thanks.

Spoke to someone else tonight who said the work there doing on the green box has nothing to do with my house so maybe I’m still not in the running to get it but it seems none of them have a clue what they are talking about so it could still be, is there anywhere on the internet to find out which green box is serving which premises at all, definitely would of thought the box they was working on today serviced me as it’s literally over the road but maybe not.

Edited by tomxlisa (Wed 18-May-22 21:35:29)

In reply to a post by tomxlisa:

Spoke to someone else tonight who said the work there doing on the green box has nothing to do with my house so maybe I’m still not in the running to get it but it seems none of them have a clue what they are talking about so it could still be, is there anywhere on the internet to find out which green box is serving which premises at all, definitely would of thought the box they was working on today serviced me as it’s literally over the road but maybe not.

You are going to worry yourself into a nervous breakdown before we get to the end of this saga. You really should just step back, chill and let it happen when it happens.

Yeah I guess you are probably right but would love to know if that box is serving my premises, but I guess you have a point as I’ve already waited 2 years now the fun has kinda been ripped out of it. 😂

Edited by tomxlisa (Wed 18-May-22 22:51:36)

An update but another confusing one which I’m hoping people can help me out with, finally it seems the road I am on is cityfibre active, just checked my postcode and it says active and can order it now, all the houses on my road can get it now after this long 2/3 years wait or so (apart from my house and next door) that’s where the laugh begins, so it seems my road is all up and running now checked all the houses on my road but it still seems my premises and next door still can’t get it, does anyone know what the hell is going on here, my guess is maybe all the other houses are pole fed and mine and next door is underground, this is just another kick in the teeth as you can see from the posts on here been waiting years for this finally happens and my address still doesn’t seem to be able to order anything (mine and next door only) any ideas? Thanks.

In reply to a post by tomxlisa:

so it seems my road is all up and running now checked all the houses on my road but it still seems my premises and next door still can’t get it, does anyone know what the hell is going on here

Yes, you've been told a dozen times: Cityfibre have marked your property as "Hard LOC" in their database, meaning it's not connectable.

They ought to be able to explain why it's marked LOC. Getting them to change their mind is hard because they've already finished construction to your road, and they explicitly excluded your property (and your neighbour's, by the sound of it).

As has already been suggested: try emailing Greg Mesch. Explain politely that you've been waiting patiently for two years, and now all bar one of your neighbouring properties are live and available to order, but yours isn't. Explain that you've spoken to Cityfibre several times who've told you your property is "Hard LOC" but they couldn't say why this is. Ask if he can explain why your property was excluded, and whether it's possible to change this.

If you don't ask, you don't get: but it's only Cityfibre top brass who can do this for you. Repeatedly asking on this forum won't get you anywhere

Think I told him to email the CEO back in April….

….doesn’t appear he gave that a crack as he said he would. Oh well. Not much more that can be suggested really.

Edited by Pheasant (Thu 30-Jun-22 09:25:03)

How to find out which isps cityfibre resell for a particular postcode?

www.cityfibre.com

Enter postcode (and select address from list)

It'll show you which ISPs are available, assuming CityFibre is installed and live in that area.

…even if a particular area is not live yet, could use another address within the same serving CityFibre FEx.

Finally after all this time I’m able to order but only through persistence from myself and never giving up, just thought I’d let you all know as it’s been quite a journey on here. Thanks.

It has been a long struggle. Let's hope the installation goes OK, let us know when it is working.

Post deleted by sachinkumar

Hi,

Do you mind telling me how did you make it work finally? I have run into a similar problem and CityFibre has told me that it's not feasible as their record notes "Hard LOC, cannot pass property"

Would appreciate any suggestion/guidance from you. Thank you!