Ace Internet

k, i guess this is to Steve & any happy Ace Internet peeps.

What's your experience with Ace like ?

For steve, what's your normal turn around time for migration, after being with pipex for 4yrs 3 good 1 bad i would say. I am ready to jump ship with all the bs with capping & taking forever on providing me with 8meg max. Just about the only peeps they want to put on 8meg max are the ones who are stupid enough to sign upto there phone service.

So what's the turn around time & what contention ratio is the 8meg Max biz ( 50:1 or 20:1 )

Hi SinTex

In reply to:

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For steve, what's your normal turn around time for migration,

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With a MAC code, normally 5-10 working days.

The Biz products have contention preferenece over the Home products (50:1 and 20:1 do not apply to the Max products).

I'll leave the "What's your experience with Ace like ?" question for customers to answer

Kind Regards

Steve

Im just on max home, but my time so far has been faultless esp regarding customer suppourt, great value as well

Hey Ive just upgraded to Ace, they told me it would migrate today which it did first thing this morning, just 5 days to migrate. I got the 2meg max service and im getting an aswesome connection here is my speed test result!

http://www.adslguide.org.uk/tools/speedchart.asp?id=11498685795908579071

Also customer services is spot on, always reply to my emails and answer the phone!

One happy Ace customer. :-)

Make the most of the speed whilst you can, it will drop down to your 2Mb limit fairly soon

Steve, is Ace Internet throttle speed on limewire pro p2p as I never get over 65kbps on my full 7Mbps home max ? My ex isp can do over 600kbps on limewire pro as it sound as ace internet does throttle speed on p2p ?

I'm seeing some slow bittorrent downloads. I really do hope it's not because mistral are throttling, because this would be a breach of the T&C's!

P2P has been throttled/shaped for at least 10 hours now.Just waiting for an explanation for it.

Hi

I can assure you that this is not due to us, or Mistral throttling connections.

We are however seeing some customers seeing p2p speed issues. Looking at several forums, some customers of other ISP's also seem to be seeing the same problem.

We will investigate to see what is causing this.

Kind Regards

Steve

have you tried turning on encryption this can help - i never had any issues with speed using ace on p2p

I get my max speed on p2p with Ace, around 300kbs on the better torrent sites I use. Same with newsgroups.

Mine isn't encrypted either, but if you want to do that use uTorrent as your client.

Using uTorrent with encryption on or off makes no differtence and i`m probably on one of the fastest torrent sites with 10 times the number of seeders to leechers but still only get 30KB/s to 60KB/s at the moment.

When i start uTottent it shoots off to over 100KB/s instantly then gets dragged back down within seconds.

If turning on encryption does not help then it is unlikely to be a form of Shaping from Mistral/BT or whoever.

People get bad P2P speeds and assume its shaping, when often it could be another problem - who your connected to; your port settings; etc....

I'm also affected by this.

Everything was fine until yesterday morning. Turned on the computer and found speed seemed to be restricted to 60kbit (and uploades restricted to about 10kbit).

That carried on throughout yesterday until the speeds dropped back to 30kbit and it's the same today. Uploads are better at 15kbit today.

If an isp wants to shape bit torrent or any P2P then encryption makes no difference.Trust me on this cause i`ve been there and seen it with Eclipse.

I am also suffering, a little frustrating. WWW and everything else seems to continue to work at good speeds but I'm trying a test torrent of the OOo torrent and i'm getting no more than 25Kbps. For those not in the know, the OOo torrent has many high speed seeders and should almost always max your line. I do not use any traditional p2p services so I cannot comment on those.

Just looked in on the Nildram forum and there having problems to.Just Ace and Nildram just now but Eclipse`s web site has disappeared altogether which is probably unrelated.

I am also suffering with this , only been getting 50k max all day. Hopefully will be sorted out by the morning.

Steve will sort this out and find out why is many of us suffered p2p 50kbps all day (even over 6Mbps speed test)

Come on ace, fix it urgent as we pay expensive for no traffic shaping on p2p.

NO, actually you don't pay "expensive". In fact you are getting an absolute bargain. So much so it is only a matter of time before mistral are forced to introduce shaping/throttling. And it sounds like it may have happened. I would only hope that mistral don't do an entanet and leave all their resellers in the dark.

This is really going to (ryhmes with kiss) me off because I only just migrated the other day. I'll go back to Zen and my finances be damned, if that is what it takes!

Still no better for me this morning...

Just hovers between 15 and 30k down

At 8am it was 110KB/s and now at 9.30am it`s 80KB/s. As the network gets busier the more the throttling takes effect.
This can`t be any kind of fault on the line,it`s a deliberate attempt to limit P2P by someone in this list....
1 B.T
2 Mistral
3 ACE
4 The Daleks

I`m going for option 4

^^ LOL well i dont care who it is but they better sort it asap. IM not paying

Same here, went to [censored] last night, was getting bad pings but ok speed via downloads......until yesterday, when everything went slow. Yet the speed test says I am on over 3mb download speed.

Hi Trem

It already seems to be established there is a fault with your connection. Can you please email [email protected] and get a ticket raised - then we can sort it our for you.

Kind Regards

Steve

Yeah still the same this morning , hopefully steve can share some light on this and let us know if this is the future of ace .

I have the same problem with maxing out around 50k , looked on the ace sight and they are trying to sort it out so no worries just yet.

No, i tis not the "future of ace".

It was reported on our service status page yesterday.

http://support.aceinternet.co.uk/status/messages.asp

Kind Regards

Steve

So is there any light at the end of the tunnel yet Steve?

I have no update yet, although it is being looked into.

Kind Regards

Steve

It look like it not ace internet fault, as it appear that BT probably throttle p2p on their own network or the local exchange of your. I heard it somewhere in the past that BT had placed traffic shaping and usage caps on ADSLMAX because it sharing with everyones as there is no 20:1 or 50:1 anymore.

Alots of isp's had a traffic shaping now to make it fair for other customers to surf, email, video streaming and most of them don't use p2p.

I think the year 2007/2008 will see p2p to dying away and no more illegal p2p. It time to buy your own movies, softwares and music and not copy illegal.

I do understand some of you using p2p for non-illegal and will not sell it to others but UK does have around 20% of illegal on their p2p.

My work employee had been arrested by the police for p2p illegal movies and burn to dvd and sell it to customers before the dvd release in the high street. He had been fined up to

Sounds like you are qouting a statement from FACT to be quite honest.

'he had been fined up to

Edited by Trem (Sun 11-Jun-06 16:10:04)

Just one last question Steve, at least i hope.

I should be calling pipex for my mac on Monday, suspect they will say gotta wait 3 days for it. Anyway when i change over to Ace Internet 8meg Biz that is around

It's irrelevant P2P is here to stay and ips's have to put up with at least some of it or they face alienating there customers.

Legal or illegal It will carry on, so put up with it or move on.

Well if it`s B.T thats doing it why is it only Ace customers thats getting throttled.If B.T had started doing this then every forum on here would be full of screaming people with very sharp knifes.

As for your workmate he probably deserved all he got if he was selling 100`s of DVD`s for profit.

And you wont see the end of illegal downloads cause a lot of people are switching to LLU unlimited providers while B.T and ofcom carry on there price war to drive every other ADSL isp into the ground.

Appreciate the update Steve. I'll be interested to hear what Mistral say.

I'm anticipating that none of us are going to like the news.

Not a good first impression to someone who's been on your service less than a week

Edited by VinylPusher (Sun 11-Jun-06 14:47:15)

No problem with that at all.

Kind Regards

Steve

thx, i only hope i get someone as good as you dealing with my regrade to Ace & on the phone when i request Interleaving be turned off.

Shame my post got hijacked by peeps complaining about throttling.

If you do have any issues, PM me and i'll sort it for you.

Kind Regards

Steve

It`s spreading.Beginning to look like B.T is doing a network wide throttling of P2P.
This is going to be fun

NTL is waiting if they do that.

any news on the slow download speeds steve

Ace Internet is now slow speed as my speed test is down to below 500kbps as the last 72 hours was brilliant speed of between 5.5Mbps and 6.6Mbps. I am now suffered p2p down to 15kbps and speed test is down to 483kbps on my home max 8000.

Speed test result: http://www.speedtest.bbmax.co.uk/results.php?t=1150104578&v=129767

Steve, what happen to Ace as it look like BT had throttle my speed on my line now ? As BT not allowed to do that - is that right Steve ?

Has anyone elses had the same speed problem ? The webload is so slow today !

I wish I never sign up to ace as it getting worse now, very slow snail speed today. I just migrated to them after found alots of customers saying it a best service and great speed no problem, but now I am struck in slow speed. I just fed up of being unlucky.

Next time I am going back to 2Mbs and no more MAX as MAX appear to be the biggest problem with throttle, speed up and down all times as my 2Mbps was stable and good speed at all times for a year.

Steve, is your speed test ok today or was it just me ?

I have heard that its actually BT's fault, as they have started charging the ISP's extra over a set amount of gigs used, so ISP's are responding with throttling everyone, even if you have unlimited download.
I'm with Pipex, and find I can only get around 22Kbs. I heard that blueyonder and claranet are the only ISP's that dont throttle.

Do you guys not listen to what ACE have posted on here.?. Take a step back and stop all the speculation "I've heard this" " I've heard that". No you haven't it's just talk. Steve has posted not only in here but on there own website that there does seem to be a speed issue affecting P2P users, which is NOT down to their shaping/capping/throtteling etc. Otherwise the service is as it should be. So give them a chance to find out what the problem is and report back b4 you guys start your empty threats about jumping ship...!

Steve

Why did you removed this part below from your site, it now gone !!!

No download limits
No hidden "fair use policy"
No port throttling
No "traffic shaping"
No blocked ports
No redirected ports
No caches used
No proxy servers
No long contracts
No hassle MAC codes

http://www.ace-internet.co.uk/adsl/ You can see it gone now on the right side of the site!

Before that look on this one: http://66.249.93.104/search?hl=en&lr=&rls=com.microsoft%3Aen-gb&q=cache%3Awww.ace-internet.co.uk%2Fadsl%2F

Will do, thx.

Requested MAC just a few mins ago got told 48-72hrs provided there is no more problems with there computer systems ( WHAT A SURPRIZE )

She asked who i was moving to so said.
I could tell she gonna make me an offer of 8meg residential or lower my currenty 2meg price. So she asked why i was moving to Ace then i said because they have the best Business 8meg offer & she said oh your on Residential with us. I think she knew they could not match Ace's price.

"Why did you removed this part below from your site"

Because they are now traffic shaping, I presume.

Just phoned Ace and they are preparing a statement to be posted on their website shortly...

Looks like the Honeymoon for you Ace users is over

But lets be 100% honest here so no one can say they were not warned about this as it was
always going to happen but as always the promises or the hype caught you all out yet again

First Evo now surprize surprize Ace

However i dont think Ace intends to close shop just cap and throttle hopefully

Not me i'm not on Ace...;). i am of the thinking of let's wait and see but i reckon you are rite P2P is a cert i reckon.

Hi

Just to make you all aware, we will be posting a statement soon, but i'd like to make it clear that it is nothing for our users to be overly concerned about.

Kind Regards

Steve

In reply to:

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Hi

Just to make you all aware, we will be posting a statement soon, but i'd like to make it clear that it is nothing for our users to be overly concerned about.

Kind Regards

Steve

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Question: Where will you see a plague of locusts, masquerading as simpering, fawning little lap dogs, morph into Pit-bulls baying for blood
Answer: Watch this space !!!!!!!!
(Watch out Steve, i hope you have broad shoulders and a thick skin !!!!)


Penkoprod

the problem is that this time there is nowhere else for them to run...

How much longer do we have to wait Steve?
The suspense is killin me..

Have you all noticed that ace have removed the bit where it said, No traffic shaping, so they must of been traffic shaping, or are about to.

Oh well, all good things come to an end

They did remove it but it is back now
http://www.ace-internet.co.uk/adsl/

Patience.

Don't forget they'll need to run their 'announcement' past Labour HQ first

Yes but it no longer say, No Traffic Shaping, alarm bell should be ringing.

Yepp so it is.
I stand corrected

"Don't forget they'll need to run their 'announcement' past Labour HQ first"

And past their lawyers, presumably the same ones that they he tried to threaten me with when I suggested that they may not be sustain what they had been advertising..

I suspect it will be more a case of mistral whacking in some elacoyas over the weekend without notifying their resellers, similar to the entanet fiasco. If thats the case then its not really Ace's fault as such, though they should have realised it was inevitable.

In reply to:

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"I have heard that its actually BT's fault, as they have started charging the ISP's extra over a set amount of gigs used, so ISP's are responding with throttling everyone, even if you have unlimited download"

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More FUD I wonder ?

I've never heard this.. Please point me to the information, and tell me how much BT are charging extra, and what those GIG limits are.

Hi Shaun, a friend of mine who has contacts has told me this, but you won't find any direct evidence, only that BT have all the rights to who they rent the lines to, so they can charge what they like. Blueyonder and Claranet are the only 2 ISP's that don't throttle now. It makes sense if you think about it, BT charge more after a certain amount of Gigs are used, so your ISP slows your downloading down so your ISP doesn't have to pay more to BT. My friend also told me that you can use Azures?? not sure of spelling, which can take the encryption off.. sorry if I can't give any hard evidence, all I know is my Pipex is throttling me, it took over 1 hour to download 65meg file with 12 peers and over 100 seeders, usually only 20 mins!!!

Just did a download from gamershell's 1000mbit UK server, and pulled massive speeds which quickly leveled out at 840k/s and was climbing slowly (ended at 855k/s) the current date/time is 11:19 on tuesday (morning)

My take on this is that DSL provision is based on averages across users, it's all contended and it's contended across a lot of people, a business model based on this is never going to be 100% predictable, as usage habits change so does the provision.

I think Ace so far have handled this well, which from what I've heard is more than what we can say for how well Ace's suppliers have handled it. Ace posted they were investigating the problems early on, they found out why and have informed us. The website has been changed so new users know what kind of service they are going to recieve up on signup (I CANNOT BELIEVE SOME OF YOU ARE STIRING *** ABOUT THIS - how could this be handled any better, would you prefer new users be lied to? GROW UP)

I'm perfectly willing to put up with throtteling during the world cup once every 4 years for a couple of weeks if thats the realistic outcome of this.

I will reserve my judgement for after the world cup to see what happens, only then will we know the truth about all this. However if this sort of thing becomes more frequent or becomes permenant then I'll probably have to move to another ISP, again I will reserve my judgement.

All I can say is that Ace's service has been just as fast and reliable (on friday) since when I first joined a month or so ago. If it was a problem with Ace in any way then I'm certainly not seeing that problem as my speeds have been brillian, still about 400 k/s during peak hours over http/ftp downloads.

I also don't get why people make comments like this:- "Mistral won't keep slinging in 155Mbps pipes to allow Ace to fulfil their business plan"

Surely Minstral sell their bandwidth onto Ace at some kind of profit, and that any business plan they have with Ace will be one they can sustain? I don't know because I can't claim to know the business plan they have set in place, but I'd pretty dumbfounded if I was to learn that it was one where Ace somehow get bandwidth for free which is really the only circumstance that would make the above comment true.

If Minstral do make a profit of all the bandwidth they sell to Ace then I would have thought that quite the opposite of the above statement would be true and that Minstral would be quite happy to expand their business to make more money. If not then thats Minstrals fault, not Ace's.

Maybe someone here knows and can enlighten me?

Additionally Steve, we were told Monday would be a likely time to get news the new newsgroup access, where are we with this?

Edited by Princess_Frosteh (Tue 13-Jun-06 11:56:29)

I think many view it as, it has happened once, when is it going to happen again? During Wimbledon fortnight? When music festivals are broadcast online?

Put it this way - I pay

Closed due to size of the thread.

Ace stuff should really be in our unlisted section http://bbs.adslguide.org.uk/postlist.php?Cat=&Board=otherisp apart from perhaps people who at the which ISP stage.

Andrew