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When I try to watch the telly on the internet, the BBC keep giving me the message that my bandwidth is to slow for streaming. A few days ago I did the speedtest on this site and some others. They all showed about 3.7meg. I just did the speedtest again and it said 2.9meg. This, when ADSL24 say "up to 24meg". Now, they are telling me I have almost reached my monthly download limit and might have to buy some more, on top of the nearly 20 quid I pay each month. All I can remember doing is trying unsuccessfully to watch the telly and downloading a Linux DVD image.
Should I apply for the ADSL24 LLU thingy or should I ask for my MAC? How do I know how good their LLU is?
I put my phone number in the Be website and they say their LLU can do 6meg. Not exactly 24meg, but better than what I am getting now.
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The most accurate speed estimate is possible if you post your modem stats (attenuation, SNR margin, sync rate up/down).
See http://www.dslzoneuk.net/adsl_line_stats.php or http://kitz.co.uk/adsl/frogstats.php for help on finding those stats.
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At what time of day are you trying to watch streamed videos? Have you used this http://www.bbc.co.uk/iplayer/diagnostics to test your download speed at that time?
A one hour long BBC HD video is more than 1GB in size and streamed videos can sometimes continue streaming to a computer even if one quits the open browser window or tab.
A quote of 6Mbps may still not be adequate for streaming BBCi player HD videos during busy evening peak periods, although SD videos should certainly always be OK.
Regarding LLU vs IPStream and your distance from the exchange (loop loss) that I'm sure others on this site can answer.
Best of luck.
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Register (or login) on our website and you will not see this ad.
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Try the TBB Meter while watching the telly on the web and see what speeds you get. Maybe take a screen dump and let us see the graph.
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IIRC ADSL24 LLU is resold Be, with things like email added which Be don't do.
Be itself is possibly the best ISP in the country at the moment, and has unlimited downloads. It does not normally suffer from congestion.
So I suggest get your MAC and migrate to the Value product as that is all you need.
If you use ADSL24 for email, read my web page about ISP-independent web/email hosting and get that set up and in use immediately. Then you never need to change email address again.
Also on my website, read the page about the ring/bell wire. You may be able to improve your speeds.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
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I telnetted my router. Thanks john2007.
My data rate is 1095 Kb up and 4961Kb down
Noise margin is 6db up and 12db down.
Attenuation is 35 up and 31 down.
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With an attenuation of 31/35 down (some routers display the wrong way around) you'd hope to get the maximum sync of 8128kbps on standard ADSL.
Have you checked that the ring wire is detached? See http://www.dslzoneuk.net/socket.php?type=html
Do you mind saying which router you are using? It may let us know if the stats for up/down are switched.
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If you can copy and paste the stats from the router that would be better still. As john says, the attenuations look strange, and to me the noise margins aren't what I would expect either.
If you are telnetting from a command prompt window, to get the whole window the easiest is to right click in it, click Select all in the popup menu, then press the Enter/Return key on your keyboard. Then paste as normal.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
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Generally upstream attenuation is half (roughly) the downstream attenuation, so something a little odd about your figures.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I did the ring-wire thing. There were wires connected to 2, 3, 5, so I pulled out 3.
Now my data rate is 1112 up, 4506 down.
Noise margin is 6 up, 11 down
Attenuation is 35 up, 32 down
I mistakenly said I telnetted it. It didn't like telnet. I got these figures from the router's html server.
The router is a Belkin F5D7632-4
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Figures are worse now - what is the wiring setup?
If the 35dB attenuation is correct you are getting about half the speed you should be
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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As MrSaffron says your stats are worse than before which is not typical after removing the ring wire. Any chance of a link to photos of your phone socket internals?
You seem to be on ADSL2+ already. I guess your exchange has been upgraded or you are already on Be.
Do you know your exchange? See http://www.samknows.com/broadband/exchange_search
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I am about 6 kilos away from Gants Hill.
When I started with ADSL24 they were reselling Entanet. Then they told me they were stopping that and changing to Murphx.
The standard packages they sell are all called Home something, and I am on Home 30. The LLU are all called Premium something or C+W something.
I suppose the Home ones are Murphx and the C+W ones are Cable + Wireless. Someone said they resell Be, which must be the Premium ones.
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If 6km then downstream attenuation is more likely to be 63dB, which fits the sync and upstream attenuation. i.e. router is giving a wrong figure
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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To answer your question about how to get a faster line, as you're on the Gants Hill exchange, you should have FTTC by next March which will give up to 40Mbps. You ought to see a big speed improvement as you're unlikely to be very far from the nearest cabinet in Redbridge.
Others can post details of the various ISPs offering service, I use BT Infinity and get just under 40Mbps.
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That's only the case if their cab is upgraded - and I understand that isn't always the case with FTTC.
Seems trying a different router would be good to check out if that attenuation is correct. If the OP can borrow something like a netgear dg834 (or similar) then that could be good to check the figures.
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A picture of what lies beneath the faceplate is here
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Another one is here
Also here
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Have you checked the router stats with it plugged directly into the test socket? It's possible that the extension could be causing issues. I'm assuming that the blue/yellow and yellow/blue wires of the extension are a pair within the extension cable (ie they are twisted around each other within the cable)?
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I plugged it into the test socket and got the same stats.
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What modem do you have?
I would suggest trying another modem, to see what happens to the stats. The attenuation for up and down are wrong, and if its a router bug it may be affecting how it syncs.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Cannot find another modem.
I think the solution is to go to Be.
There is a place on the ADSL24 site where they give an estimate of the bandwidth they can provide for my phone number. They say 9Mb. This, when the advertised speed is up to 24 Mb.
On the corresponding place on the Be site they say 6Mb.
Be have a 12Mb offering, which is cheaper than ADSL24. Why should I ask for 24Mb when they say they can't get anywhere near that? Also, Be will give me a new modem, which ADSL24 do not do.
On the ADSL24 site there are a load of buttons that allow you do do stuff like see your usage history etc. There is a button for asking for your MAC, but it is disabled. Are they making it difficult for me to get my MAC?
It seems that the only way to do this is to raise a ticket, whatever that means.
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A "ticket" is jargon for a "support request" via the ISP's online system, or possibly raised by them as a result of a phone call or email from you.
I see no sense at all in buying Be through a third-party unless the goodies such as included web space and email matter. Be do not include either, but in any case ISP-provided email and web space I consider more hassle than they are worth.
Free or cheap email that never needs your address changing is much more sensible. See my ISP-independent web/email page.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
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I asked them, via a ticket, for my MAC. I could not find any other way to do it. They say they look at tickets within 72 hours.
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Well they have five working days to supply the MAC from the time you submitted the ticket.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
Edited by RobertoS (Sat 30-Oct-10 12:21:09)
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They are saying they are waiting for Murphx to give them the MAC
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That's their problem, not yours.
Your contract is with them and they are responsible for supplying the MAC to you within that period.
AAISP supply MACs within seconds of an online request. Newnet within 20 minutes. Go figure.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
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Also should be two ways of being able to obtain the MAC.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I got the MAC and gave it to Be
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Great. Which package?
Let us know how it goes.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
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Be value. 12meg down. They give an estimate of 7meg.
There is a place on the net, I forget where, which estimates 9meg for my phone number. That is the biggest number I have seen. No point getting the 24meg service then
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The box is on its way
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My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
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The good news: This comes via Be. 8.1 down, 1.1 up.
The bad news: I can't get it to do wireless. Going to ask Be about it.
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Somewhat better than you used to have!!
Have a look for the stats. The Detail button used to be at the top right of the page where it tells you the connection speed.
The attenuations reported will be interesting considering the strange figures you had before.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
Edited by RobertoS (Wed 10-Nov-10 23:51:00)
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Router says Bandwidth (Up/Down): 1,295 / 9,992, Line Attenuation (Up/Down): 17.5 / 32.5
Do those numbers look any better?
Waiting for Be to reply about the wireless.
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What about the wireless?
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What about the wireless? http://forums.thinkbroadband.com/which_isp/t/3928951...
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
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The attenuations look sensible, but you should be getting a lot higher download speed.
Have we been through wiring checks etc.?
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
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What about the wireless? http://forums.thinkbroadband.com/which_isp/t/3928951...
And... what about it? What doesn't work? What have you asked BE?
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Apparently the wireless, and he seems to want to use it. What should I ask Be?
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
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Apparently the wireless, and he seems to want to use it. What should I ask Be? If you want to do something with the wireless and you have asked BE, the question is what have you asked BE?
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Apparently the wireless, and he seems to want to use it. What should I ask Be? If you want to do something with the wireless and you have asked BE, the question is what have you asked BE?
I'm very confused about why you keep talking to me about this. Did you mean to ask the OP?
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
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Apparently the wireless, and he seems to want to use it. What should I ask Be? If you want to do something with the wireless and you have asked BE, the question is what have you asked BE?
I'm very confused about why you keep talking to me about this. Did you mean to ask the OP?
I already did.
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You originally asked "What about the wireless?"
There was an off-chance you hadn't noticed the first post, where he said he couldn't get it to work. Which wasn't what he said in the post to which you replied. He merely said he was awaiting a reply from Be about it.
Maybe he wanted to know the maximum number of concurrent wireless connections possible? Or was "n" available.
So I, helpfully I thought, gave you a link to it.
You replied to that as though I were the OP, "And... what about it? What doesn't work? What have you asked BE?"
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
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You originally asked "What about the wireless?"
There was an off-chance you hadn't noticed the first post, where he said he couldn't get it to work. Which wasn't what he said in the post to which you replied. He merely said he was awaiting a reply from Be about it.
Maybe he wanted to know the maximum number of concurrent wireless connections possible? Or was "n" available.
So I, helpfully I thought, gave you a link to it.
You replied to that as though I were the OP, "And... what about it? What doesn't work? What have you asked BE?" That's what I asked.
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You asked me. Not the OP.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
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I asked the OP. You answered.
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I asked the OP. You answered. I've explained my first answer to you. I don't think I can do so any more simply. I've also pointed out that following my first answer to you, you asked me some direct questions, none of which are applicable to me.
The only question you have asked the OP is "What about the wireless?". He is yet to respond.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
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I asked the OP. You answered. I've explained my first answer to you. I don't think I can do so any more simply. I've also pointed out that following my first answer to you, you asked me some direct questions, none of which are applicable to me.
The only question you have asked the OP is "What about the wireless?". He is yet to respond.
Yes, he's noticeable by his absence.
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Yes, he's noticeable by his absence. 
Maybe he has a life outside here .
I shouldn't be here tonight  . But I am.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
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Okay, I am the OP, and I am going to get this straight.
I connected my computer to the box by ethernet cable and got the internet. I tried to connect by wireless and got nothing. Network unavailable. I posted this information in their forum.
Anyway, I have solved the problem. The box has a label on the back with the SSID printed on it. For some reason, I was using the ethernet cable and looking in the box's internal web page, and somewhere I found the SSID, which is different from the SSID on the label. That was it. Now wireless is working.
A life? I met someone with one of those once. I believe they can be quite exciting.
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I was using the ethernet cable and looking in the box's internal web page, and somewhere I found the SSID, which is different from the SSID on the label. That was it. Now wireless is working. Good news 
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Great.
Reactions after a week please !
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
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Ah - I forgot!
You need to check your wiring. You should be getting quite a bit higher speed. Start with Troubleshooting >> Ring/bell wire on my website.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
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Post deleted by MrSaffron
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I suspect you are a spammer. You registered specially to post a reply with a commercial link in your sig, to a problem that was solved in November 2010.
I doubt if many people in the UK will want a Norwegian ISP though .
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre 80/20 trial.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Dealt with as spam so deleted
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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