Zen announce price increases...

Just found an email in my Junk folder from Zen.

Inevitable but still a shame:
"We're writing to let you know that some of our prices will be changing from 1st December 2014, in line with the rest of the industry."

Saying "in line with the rest of the industry" doesn't seem like a good reason to give though!
I thought Zen were trying to be better than 'the rest'

I'm going to find out if I can downgrade from UF2 to UF1 in November, without penalty, and then be contracted into another 12 months on UF1 at pre-December 1st prices. Currently half way through my UF2 contract and have pretty much determined I don't really gain much from having the extra speed.

It seems the price increases relate to voice services and not data. That means if you are in contract on a fibre product and aren't bundled, you may be unlucky regrading without penalty.

Bundled users may be able to change both voice and data together but Zen will be able to confirm this.

Looks like all phone packages are going up around a pound per month, which will still make them very cheap indeed for good service. Not that I have been informed, but info on customer portal.

It's the line rental increase that will affect me once my contract is up next year. I'm not fussed if I can't downgrade now; just thought I would enquire anyway (I'm on a bundled package).

If I am tied into the end of my contract, I'll definitely be downgrading to UF1 as paying £46.99 a month is getting a bit steep IMO, especially on a line where the full 80 sync isn't possible.

Edited by deleted (Fri 31-Oct-14 21:50:10)

My understanding is that since I am under contract (just had a new line installed) my prices won't increase for line rental until October 2015.

Correct, which I already realised per their email and terms of conditions. My query was whether I could downgrade from UF2 to UF1, without penalty, this month, before Dec-1st prices. And it turns out (as I expected) that I can't (called them this morning and confirmed this).

No big deal. Will wait until May next year, and then downgrade once out of 12 month contract - £46.99 is getting pricey for a UF2 line that can't even hit 80Mb sync.

Edited by deleted (Mon 03-Nov-14 16:24:30)

I got an email on Friday (31/10) advising of the price increase.

"Utterly scandalous" is all I can say - here's the proof:
1. BT are increasing line rental by £1.00 at the beginning of December, an increase of just over 6%, at the same time Zen are increasing line rental by £1.00, an increase of nearly 9% - not far off 1-1/2 times the BT (%age) increase!
2. Zen kindly state that they will not increase the line rental until the end of my minimum term but the sneaky blighters only impose a term of one month thus allowing them to increase my line rental immediately from the beginning of December!
3. Then, to rub salt into the wounds, they say I am entitled to terminate my contract without penalty, I'd like to know how on earth that is possible since moving my line rental anywhere else will cost me more - how is that 'without penalty'?

All I can say is if it weren't for the higher line rental, call connection fees, all call charges rounded up to full minutes etc. I'd be off in a flash.

Edited by deleted (Mon 03-Nov-14 15:04:18)

In reply to a post by Al1264:

I got an email on Friday (31/10) advising of the price increase.

"Utterly scandalous" is all I can say - here's the proof:
1. BT are increasing line rental by £1.00 at the beginning of December, an increase of just over 6%, at the same time Zen are increasing line rental by £1.00, an increase of nearly 9% - not far off 1-1/2 times the BT (%age) increase!
2. Zen kindly state that they will not increase the line rental until the end of my minimum term but the sneaky blighters only impose a term of one month thus allowing them to increase my line rental immediately from the beginning of December!
3. Then, to rub salt into the wounds, they say I am entitled to terminate my contract without penalty, I'd like to know how on earth that is possible since moving my line rental anywhere else will cost me more - how is that 'without penalty'?

All I can say is if it weren't for the higher line rental, call connection fees, all call charges rounded up to full minutes etc. I'd be off in a flash.

So, if I read your post correctly, the £1 increase in Line Rental, (the same as virtually all suppliers), is Utterly scandalous?

I'd move supplier - Oh, there isn't a better one - silly me.

Yes, unfortunately, no better (or cheaper) suppliers out there, looks like I'm stuck paying an extra 9% for my line rental.

Zen still the best for home phone, just not quite as much (proportionally) as they used to be.

So, if I read your post correctly, the £1 increase in Line Rental, (the same as virtually all suppliers), is Utterly scandalous?

As 'proven' by my numbered points above.

Edited by deleted (Mon 03-Nov-14 16:19:17)

I can't help but wonder, what the cheapest line supplier in the land did to deserve you.

In line with the rest of industry, we're pushing up Line Rental, whilst the wholesale cost of it continues to rise"

Oh no wait, it DOESN'T keep rising.

I struggle to see why Zen is a good choice anymore. The service is no better than anyone else, it's behind in some areas, the pricing still attracts a premium for the broadband, but the line rental is profiteering.

I've yet to see any compelling justification. Because frankly, there isn't one.

Costs for any business continue to rise, quite apart from line cost from BT. I fail to see how the cheapest line rental in the land can be described as profiteering.

Just tacked onto the end... My line rental and calls are with Zen but I moved to AAISP a few months ago for internet service.

Are you all saying Zen line rental and calls is still the cheapest? As I have been wondering whether I should move..

Thanks in advance..

In reply to a post by Pipexer:

Just tacked onto the end... My line rental and calls are with Zen but I moved to AAISP a few months ago for internet service.

Are you all saying Zen line rental and calls is still the cheapest? As I have been wondering whether I should move..

Thanks in advance..

http://www.zen.co.uk/home-office/voice/phone-service...

In reply to a post by professor973:

Costs for any business continue to rise, quite apart from line cost from BT. I fail to see how the cheapest line rental in the land can be described as profiteering.

Zen don't offer the cheapest line rental "in the land" (before or after the changes)

In reply to a post by therioman:

In reply to a post by professor973:

Costs for any business continue to rise, quite apart from line cost from BT. I fail to see how the cheapest line rental in the land can be described as profiteering.

Zen don't offer the cheapest line rental "in the land" (before or after the changes)

Then point me to a company LESS than £11.22 per month, with no contract tie-in or call connection charges and per second billing.

In reply to a post by professor973:

In reply to a post by therioman:

In reply to a post by professor973:

Costs for any business continue to rise, quite apart from line cost from BT. I fail to see how the cheapest line rental in the land can be described as profiteering.

Zen don't offer the cheapest line rental "in the land" (before or after the changes)

Then point me to a company LESS than £11.22 per month, with no contract tie-in or call connection charges and per second billing.

Surely a fair comparison is what you pay for line rental + broadband + call package charge?

Now let me see, isn't the sum of all three elements cheaper with TTB by about £4? Furthermore, your call package includes 07 numbers and there is no limit on the number of minutes.

There is caller ID charge with Zen but not with TTB.

Accessing your account with Zen provides a lot more detail than TTBs offering.

I have not compared out of package call charges, such as 0871 numbers, but suspect Zen could well be cheaper.

Yep, overall you pay more with Zen against TTB. Is the "extra" worth it? Well the jury's out on that one.

True. The problem with statistics is that they can be used as a drunken man uses a lamppost: for support - not illumination. It is correct that the basic line rental charge has increased by 9.63%. The phone element in my bundled package has gone up by 10.04% in 12 months but I now suspect that is due to the fact that I was in a minimum term contract this time last year so i am being hit by two annual line rental increases at once.

On the reverse side of the coin, my package cost reduced by £0.90 in September 2013 and I was given Unlimited Broadband. So, in real terms, the increase in cost to me is only £0.74 per month more now than it was in September 2012.

In reply to a post by professor973:

I can't help but wonder, what the cheapest line supplier in the land did to deserve you.

Not necessarily 'the cheapest' but what they did was to offer excellent value with possibly the most favorable terms available along with good service and support.

Please note the smilies in my posts.

Yes, I'd rather the price hadn't gone up but no, I won't be changing telephone providers since nobody else can match Zen for value.
Before I changed to Zen I made a spreadsheet of a few month's calls and calculated roughly what they'd have cost with Zen - the difference with per second billing and no call connection fee is quite surprising. It's not just the line rental fees that make other telephone providers a rip-off.

First, who the devil are TTB? If you are talking Takltalk broadband, besides being a company that most would not touch with a bargepole, it has little to do with line rental, which is the only element being increased by Zen. As you will soon see, I am NO Zen fanboy.

I will be sticking to Zen for value as long as I can, but I am far from happy with them at the moment. I Recently asked to be put back to Home Talk Plus which includes 5,000 minutes. Zen incorrectly switched me to Business Talk Plus. I have ended with a line bill for £25 for this month. They have ignored a ticket put in last Friday and so far another kick this morning. I expect they are waiting to grab the cash in a couple of days before replying, but they should know I can get [censored] service anywhere I had a recent ticket ignored which they blamed on a system problem. If moaning about them here is what it takes to get an answer, fine by me.
6822790:5059172 in case you are lurking in the shadows Zen.

In reply to a post by professor973:

First, who the devil are TTB? If you are talking Takltalk broadband, besides being a company that most would not touch with a bargepole, it has little to do with line rental, which is the only element being increased by Zen. As you will soon see, I am NO Zen fanboy.

You threw the gauntlet down about price irrespective if the supplier was good, bad or ugly. Now you want to move the goalpost into another field.

So pray my good man and say what you are paying for your line rental, broadband service and whether you have a call package or not. It doesn't matter a dam about per second billing and any connection charges because neither are an issue if the call is free.

It bois down to this, Zen cost more than the competition to have their broadband with a telephone service package. It is just more than unfortunate that Zen have increased their line rental since some will now say."Hey I can save a fiver, or more, by moving over to another provider".

Of course if you mix and match different elements from other providers to bring costs down, that's another issue.

You threw the gauntlet down about price irrespective if the supplier was good, bad or ugly. Now you want to move the goalpost into another field.

Stupid boy. I am still talking line rental and you have still found nothing cheaper.

So pray my good man and say what you are paying for your line rental, broadband service and whether you have a call package or not. It doesn't matter a dam about per second billing and any connection charges because neither are an issue if the call is free.

Pray till you fall of your stupid high horse, the 5,000 minutes I get with Zen for no more than BT line rental is better than free in my book, especially being the only supplier that do not charge for a call exceeding 60 mins.

Of course if you mix and match different elements from other providers to bring costs down, that's another issue.

So what on earth is me mixing rock bottom Zen line, with Broadband from elsewhere, again with no tie-in, if not another issue. Given a brain, you could be lethal!

In reply to a post by professor973:

In reply to a post by therioman:

In reply to a post by professor973:

Costs for any business continue to rise, quite apart from line cost from BT. I fail to see how the cheapest line rental in the land can be described as profiteering.

Zen don't offer the cheapest line rental "in the land" (before or after the changes)

Then point me to a company LESS than £11.22 per month, with no contract tie-in or call connection charges and per second billing.

30 seconds on google suggests probably:

http://www.idnet.com/voice_products/homephone.php

for one meets your criteria (can't say I've read all the terms in detail, but it is monthly, cheaper, per second...

In reply to a post by therioman:

In reply to a post by professor973:

In reply to a post by therioman:

... nested quotes trimmed ...

Zen don't offer the cheapest line rental "in the land" (before or after the changes)

Then point me to a company LESS than £11.22 per month, with no contract tie-in or call connection charges and per second billing.

30 seconds on google suggests probably:

http://www.idnet.com/voice_products/homephone.php

for one meets your criteria (can't say I've read all the terms in detail, but it is monthly, cheaper, per second...

You really are a riot. How is £15 a month cheaper? Even the Post Office is £2 cheaper than that. As for a long tie-in and three figures of your money is another's bank for a year is laughable against £11.22 and no tie-in or wonga up front to get it.

You have certainly got superglue attachment to the line rental offering from Zen and quote misleading information. For starters someone wishing to join Zen can't get line rental and 5000 minutes of talk time. for £11.22, Source http://www.zen.co.uk/home-office/voice/phone-service... where I see the current price for subscribers for that facility is £17.35, under the Home Talk Plus Plan [for domestic users], rising to £18.30 next month. As a standalone product it represents good value for money which may not be possible, on a like for like basis, to be available from another supplier.

But if you want a broadband service AS WELL as a phone service then you can almost certainly get a cheaper overall package elsewhere against being entirely tied to Zen's product portfolio.

If you want to use Zen's phone service with another ISP, then Zen slaps on a £5.10 surcharge making the overall price £23.40 - that's DOUBLE the price you are shouting from the rooftops. You also refuse to give a breakdown of your costs in getting a broadband and phone service to your premises, I wonder why?

Insults cannot hide the inconvenient truth.

I've just seen it's cheaper to call a mobile in the US than the UK. Leisurely.

In reply to a post by trolleybus:

If you want to use Zen's phone service with another ISP, then Zen slaps on a £5.10 surcharge making the overall price £23.40 - that's DOUBLE the price you are shouting from the rooftops.

That is NOT correct.
Zen do not surcharge anyone using their home phone service whilst paying another provider for broadband. My broadband supplier (not Zen) surcharges me for having my line rental with another company but having my telephone service with Zen (Home Talk) still saves me money compared with having all services from the same supplier.

In reply to a post by Al1264:

In reply to a post by trolleybus:

If you want to use Zen's phone service with another ISP, then Zen slaps on a £5.10 surcharge making the overall price £23.40 - that's DOUBLE the price you are shouting from the rooftops.

That is NOT correct.
Zen do not surcharge anyone using their home phone service whilst paying another provider for broadband. My broadband supplier (not Zen) surcharges me for having my line rental with another company but having my telephone service with Zen (Home Talk) still saves me money compared with having all services from the same supplier.

The fact remains that the cost of the Zen domestic phone service with 5000 minutes in their calling package is now £18.30 - Not the £11.22 quoted by professor973. There is usually a surcharge somewhere if you mix and match line rental with a broadband service, so while accepting I made a minor mistake, IMHO your bold opening statement helps nobody. Without knowing what you actually pay for your broadband service, we can't verify the rest of your posting.

In reply to a post by Samadeus:

I've just seen it's cheaper to call a mobile in the US than the UK. Leisurely.

That's because US mobile users pay the additional termination costs of incoming calls over the termination costs of landline calls. It's typical for US mobile contract bundles to include a bundle of incoming minutes or unlimited incoming minutes.

In the UK, the additional costs of mobile termination fall on the calling party, not the called party.

You really are [censored] me off now. Are you brain dead? Me mentioning Zen's low £11.22 line rental, which is the subject matter of this thread, and the fact that I CHOOSE to have the higher package with 5,000 minutes included, are TWO different things. I mentioned the higher package I am on, ALONG with the fact it's barely any more than line rental with BT et al, when you were whining about Zen call cost. How about you just stop digging and making a fool of yourself. Find line STANDARD rental LOWER than £11.22 or shut up. You also ignore the fact i AM mixing and matching to get the deal I want, just as you keep prattling on about! You are as bad as Primus when they claimed cheapest line rental at a few pennies more than Zen, where my complaint was upheld and the claim removed.

Edited by professor973 (Wed 05-Nov-14 14:02:48)

Come on boys - play nicely.

Remove pin and release hand grenade:

IDNet Line rental = £10pm Plus VAT = £144

OR

Pay Annually £132 or £11 inc VAT per month equivalent.

PS May be short-lived as IDNet appears not to have reviewed its phone prices lately.

You learn something new every day.

I was just about to move my family to the US to save me money!

In reply to a post by David_W:

In reply to a post by Samadeus:

I've just seen it's cheaper to call a mobile in the US than the UK. Leisurely.

That's because US mobile users pay the additional termination costs of incoming calls over the termination costs of landline calls. It's typical for US mobile contract bundles to include a bundle of incoming minutes or unlimited incoming minutes.

In the UK, the additional costs of mobile termination fall on the calling party, not the called party.

Sky Unlimited Talk, (£5/mo), includes free unlimited calls to US and Canadian mobiles, together with free unlimited calls to most of the other world's landlines.

In reply to a post by professor973:

You really are [censored] me off now. Are you brain dead? Me mentioning Zen's low £11.22 line rental, which is the subject matter of this thread, and the fact that I CHOOSE to have the higher package with 5,000 minutes included, are TWO different things. I mentioned the higher package I am on, ALONG with the fact it's barely any more than line rental with BT et al, when you were whining about Zen call cost. How about you just stop digging and making a fool of yourself. Find line STANDARD rental LOWER than £11.22 or shut up. You also ignore the fact i AM mixing and matching to get the deal I want, just as you keep prattling on about! You are as bad as Primus when they claimed cheapest line rental at a few pennies more than Zen, where my complaint was upheld and the claim removed.

Why £11.22 - that doesn't exist anymore from Zen. You are about to pay £18.30 for the service you are getting from Zen. Full stop.

I don't ignore the fact that you have a broadband service from another supplier, it's just that you refuse to say what the total cost of both services to you are. It is possible that it could be done cheaper, but then you move the goal posts and say the service would be rubbish.

Now for some of us there is line rental saver available and for others retention deals have pushed down the price paid for the voice service. Yes I can find instances where the line rental is cheaper than Zen's December prices but they are not available to everyone so there is no point.

You are rather like a blancmange, impossible to nail down.

I agree, if people cannot debate without recourse to insults and name calling then I will do my usual unpopular thing of deleting posts or suspending repeat offenders.

Keeping a user forum respectful so that everyone is happy to express their opinion is a difficult task, and more so when long terms users should know how to conduct themselves.

In reply to a post by trolleybus:

Why £11.22 - that doesn't exist anymore from Zen.

Zen Home Talk is £11.22 (increasing to £12.30 on 1st December)

http://www.zen.co.uk/home-office/voice/phone-service...

In reply to a post by professor973:

In reply to a post by therioman:

In reply to a post by professor973:

... nested quotes trimmed ...

Then point me to a company LESS than £11.22 per month, with no contract tie-in or call connection charges and per second billing.

30 seconds on google suggests probably:

http://www.idnet.com/voice_products/homephone.php

for one meets your criteria (can't say I've read all the terms in detail, but it is monthly, cheaper, per second...

You really are a riot. How is £15 a month cheaper? Even the Post Office is £2 cheaper than that. As for a long tie-in and three figures of your money is another's bank for a year is laughable against £11.22 and no tie-in or wonga up front to get it.

What are you on about?

£10.00 per month - line only - pretty close to Zen although I hadn't spotted the VAT thing, but you're looking at entirely the wrong thing for £15.00 a month... that's a different option.

It states clearly £12.00 inc VAT - OK a bit more expensive for "line only" than Zen on a 1 month deal, but cheaper on a 12 month deal (lots of people like that) - but nowhere near the prices others charge.

And if you wanted calls, it's again pretty damn comparable. They're very very close on price.

Meanwhile I believe the other rabbit in your message is about a 1 year up-front deal - £110 - or £9.16 per month - if that's your preference, but we weren't talking about that... but that does make it cheaper than Zen if you're a commitment sort.

I think sir you need to go to Specsavers and re-read the idnet page!

PS - from 1st December, Zen charge £12.30 for the "line only" - that's 30p a month more than ID is (assuming nothing is changing, as it doesn't appear to be), and will charge 30p more for the "unlimited" style option.

Edited by therioman (Wed 05-Nov-14 18:03:06)

In reply to a post by David_W:

In reply to a post by Samadeus:

I've just seen it's cheaper to call a mobile in the US than the UK. Leisurely.

That's because US mobile users pay the additional termination costs of incoming calls over the termination costs of landline calls. It's typical for US mobile contract bundles to include a bundle of incoming minutes or unlimited incoming minutes.

In the UK, the additional costs of mobile termination fall on the calling party, not the called party.

Is that actually true anymore (the US bit?) - I couldn't find a carrier stating any cost of incoming calls, so I assume that's no longer the case. It's been cheaper to call most other countries for years than to call other numbers here.

The IDnet £12 does not include caller display which I need, or 1571 which is free many places elsewhere, so it's the £15 premium service, or another £2.50 to add them individually. We can all be pedantic and continue splitting hairs, which is the main content here - Keep looking.

Edited by professor973 (Wed 05-Nov-14 19:32:07)

In reply to a post by therioman:

In line with the rest of industry, we're pushing up Line Rental, whilst the wholesale cost of it continues to rise"

Oh no wait, it DOESN'T keep rising.

I struggle to see why Zen is a good choice anymore. The service is no better than anyone else, it's behind in some areas, the pricing still attracts a premium for the broadband, but the line rental is profiteering.

I've yet to see any compelling justification. Because frankly, there isn't one.

wow I think zen have been too honest

Pushing prices up because your competitor has done so is a cartel

In reply to a post by Chrysalis:

wow I think zen have been too honest

Pushing prices up because your competitor has done so is a cartel

NOPE
Cartel noun
1. an international syndicate, combine, or trust formed especially to regulate prices and output in some field of business.
2. a coalition of political or special-interest groups having a common cause, as to encourage the passage of a certain law.
3. a written agreement between belligerents, especially for the exchange of prisoners.
4. a written challenge to a duel.


Pushing prices up because your competitor has done so is reacting to the market.

OR

Pushing prices up because your supplier has done so is changing with your environment.

Costs go up annually regardless of the wholesale element of the service.

In reply to a post by professor973:

Costs go up annually regardless of the wholesale element of the service.

A bit like people's salaries.

I know unless its pre agreed with competitors strictly speaking its not a cartel, but its not far from it.

Its more market failure than anything else.

Nothing compared to various local petrol stations raising prices overnight to the decimal point. Can only be agreed, but allowed by the Government as a cash cow.

In reply to a post by Stevenage_Neil:

In reply to a post by professor973:

Costs go up annually regardless of the wholesale element of the service.

A bit like people's salaries.

Apart from government ministers there isn't many other peoples wages being increased in fact most have decreased over the years or remain at levels seen 10 yrs ago, IMO SP's are just like utility companies once one or two hike their price the others like good sheep are all to quick follow , Line rental fees in the uk are a rip off , also re Zen imo if someone chooses to have both telephony (line rental ) and FTTC they should see a discounted price, ie the £11.22 lr + £25/£30 for the 80/20, but for them to charge a higher fee to FTTC customers than they do for ADSL doesn't make sense,unless they don't want buisness?

Maybe fttc customers make less phone calls as voip is better. Thus incremental revenue from calls not available.

Voice was same price when fttc had usage limits if I recall.

And don't ISPs have rising bills from these greedy utility companies? I expect they have electricity running their offices, an ever increasing water/sewage service, escalating insurance costs just to name a few. With regard to varying Zen line cost, as fair as BT charging the same for copper and fibre broadband, with them still charging no more for line than others.

Edited by professor973 (Sun 09-Nov-14 14:51:14)

Of course costs will also rise for ISP's if things like electricity increase,but they will also decrease when the prices fall, But if you are wanting to give an isp the buisness line rental in this case, as well as FTTC then they shouldn't be hiking up the price, as ADSL is no different So just why does Zen only charge more for it's line rental for FTTC customers ? they aren't simply passing on charges ,and their FTTC 80/20
isn't exactly cheap hence why i can't see the logic behind it , apart from it being pure greed

Edited by tommy45 (Sun 09-Nov-14 15:22:22)

In reply to a post by MrSaffron:

Maybe fttc customers make less phone calls as voip is better. Thus incremental revenue from calls not available.

Voice was same price when fttc had usage limits if I recall.

The VOIP i wouldn't see as a main reason, as they allow override providers , there line rental is basic line rental, not caller ID etc they charge for that,
And i don't doubt that there are a lot of people who have never used Voip on there bb if the increased line rental of £17 or whatever it rises to also included calls then it would be on a par with other providers but £17 for bare line rental just because you also want FTTC , is a bit much

Edited by tommy45 (Sun 09-Nov-14 15:20:28)

In reply to a post by tommy45:

In reply to a post by MrSaffron:

Maybe fttc customers make less phone calls as voip is better. Thus incremental revenue from calls not available.

Voice was same price when fttc had usage limits if I recall.

The VOIP i wouldn't see as a main reason, as they allow override providers , there line rental is basic line rental, not caller ID etc they charge for that,
And i don't doubt that there are a lot of people who have never used Voip on there bb if the increased line rental of £17 or whatever it rises to also included calls then it would be on a par with other providers but £17 for bare line rental just because you also want FTTC , is a bit much

Putting a bit of meat on these figures then your bill would be:
Line Rental Plus: £18.38 [5000 call minutes]. Then there is a line rental price rise coming soon. CLI attracts an additional monthly fee as well.
Unlimited Zen Fibre: £25.00
With VAT on top that's £52.05
At this price level it doesn't exactly put Zen in a competitive price bracket with other ISPs for an equivalent service.

No doubt that Zen's costs have risen over the last year as a justification to increase prices but so have end users base costs risen as well, and these are often not matched with an increase in income. At best income is static and for others a reduction. So if the modest increase in line rental is the straw that breaks the camels back then a cheaper source of supply is sought.

VoIP is a bit of red herring here as setup costs are high and credit accounts attract a monthly fee. A call allowance is often not available either. and the service cannot match the security of POTS. The possibility to actually saving money using VoIP is limited.

In reply to a post by tommy45:

In reply to a post by MrSaffron:

Maybe fttc customers make less phone calls as voip is better. Thus incremental revenue from calls not available.

Voice was same price when fttc had usage limits if I recall.

The VOIP i wouldn't see as a main reason, as they allow override providers , there line rental is basic line rental, not caller ID etc they charge for that,
And i don't doubt that there are a lot of people who have never used Voip on there bb if the increased line rental of £17 or whatever it rises to also included calls then it would be on a par with other providers but £17 for bare line rental just because you also want FTTC , is a bit much

I don't know of any provider that gives caller display free. Zen is only 90p not the pounds others charge. No 15 or 16p call connection fee and per second billing that we haven't seen elsewhere for years. Hardly a basic service. As for their broadband cost, you get what you pay for. I am paying £19.99 for a 40gb Enta service from Freeola. Not cheap, but I have had some rubbish advice for what is a regularly congested service every evening. They have even hidden the node monitor page so we cannot complain so much. Will happily go with Zen in Dec when fibre switched on.
http://www.thinkbroadband.com/ping/share/c3f8fec9153...

Who is talking unlimited. 50gb of Zen fibre is cheaper than the congested 40gb copper service I have with Freeola now, and I certainly don't need the 5,000 minute package. Caller display only 90p.
http://www.zen.co.uk/home-office/broadband/fibre-opt...

Edited by professor973 (Sun 09-Nov-14 18:01:26)

In reply to a post by professor973:

In reply to a post by tommy45:

I don't know of any provider that gives caller display free.

Sky.

Would not touch their copper connect service. Do they do contract free FTTC which is what I am thinking about taking.

In reply to a post by professor973:

In reply to a post by tommy45:

In reply to a post by MrSaffron:

Maybe fttc customers make less phone calls as voip is better. Thus incremental revenue from calls not available.

Voice was same price when fttc had usage limits if I recall.

The VOIP i wouldn't see as a main reason, as they allow override providers , there line rental is basic line rental, not caller ID etc they charge for that,
And i don't doubt that there are a lot of people who have never used Voip on there bb if the increased line rental of £17 or whatever it rises to also included calls then it would be on a par with other providers but £17 for bare line rental just because you also want FTTC , is a bit much

I don't know of any provider that gives caller display free. Zen is only 90p not the pounds others charge. No 15 or 16p call connection fee and per second billing that we haven't seen elsewhere for years. Hardly a basic service. As for their broadband cost, you get what you pay for. I am paying £19.99 for a 40gb Enta service from Freeola. Not cheap, but I have had some rubbish advice for what is a regularly congested service every evening. They have even hidden the node monitor page so we cannot complain so much. Will happily go with Zen in Dec when fibre switched on.
http://www.thinkbroadband.com/ping/share/c3f8fec9153...

1) I don't know of any provider that gives caller display free.
Apparently SKY does and of course using VoIP [except Zen] and it's free there. If you use a mobile, then there is no charge for CLI.

2) Zen is only 90p. True but don't forget the VAT element!

3) I am paying £19.99 for a 40gb Enta service from Freeola. Bully for you; your point is?

Sad about the line rental increase by Zen, but there you go.

In reply to a post by professor973:

Would not touch their copper connect service.

Do you mean Sky Connect?
Nobody in their right mind would.

In reply to a post by professor973:

Do they do contract free FTTC which is what I am thinking about taking.

Don't understand the question. What's "free"?

Contract free FTTC - No contract FTTC - 30 day rolling contract FTTC. Hope you can grasp that.

In reply to a post by professor973:

Contract free FTTC - No contract FTTC - 30 day rolling contract FTTC. Hope you can grasp that.

Zen don't do a 1 month min term contract on their FTTC and that includes incoming FTTC migrations even though BT openrteach changed the goal posts on this some time ago, in that they no longer insist on charging the Isp a12mth min term for incoming FTTC to FTTC migrations where the migrant has had an active FTTC circuit for over 12mths they like almost the rest of ISP's are not changing their insistence on a 12mth min term contract some are still wanting 18mths how they justify this i would love to know, But one plus for Zen is that they at least don't charge the £30 activation fee for incoming FTTC migrations ,and nor should they as there is no BTOR visit to cab or home even if with Sky or TT but you would probably need a different modem/router unless unlocked , and there are still a lot of ISP's still charging £50 upwards for FTTC activation even though BTOR has significantly reduced their charges to the ISP , IIRC £11.?? seems the industry seems to enjoy having the trousers off the people in the uk, about time they woke up and questioned/challenged these unfare charges, instead of just paying up

Sorry if we are talking at crossed purposes. I know Zen don't do contract free FTTC. We were talking Zen, then got switched to SKY re free caller display. So though I said I would take Zen, the contract free FTTC was put to the Sky free caller display poster. I then compounded the mix, by saying I was thinking of taking a contract free FTTC service, which is from a totally different supplier, but keeps my preference of no contract.