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Plusnet has just announced Price increases and product changes for end of June as well as adopting their parents Privacy Protect technology
https://www.plus.net/#priceChange2017
http://www.ispreview.co.uk/index.php/2017/04/uk-isp-...
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Hoping that I can cancel with these changes
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As long as you make the move within 30 days of you officially being informed then yes - that is assuming you don't have a package where some parts are covered by cancellation and others aren't (for example if you have line rental saver then you could lose any outstanding months on that).
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Register (or login) on our website and you will not see this ad.
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To be precise, telling them within 30 days of being personally notified that he/she intends to migrate away because of the rise. Then placing an order very soon after, preferably doing both a couple of working days before the end of the 30 days.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 65273/13554Kbps @ 600m. BQMs - IPv4 & IPv6
Troll-a-day
Troll-a-day
I suffer from them
Everyday. Edited by RobertoS (Wed 26-Apr-17 15:31:03)
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OK, minor wording change - as long as the move is initiated before the 30 days is up.
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Agreed that it's minor in most cases  . But plenty of people take 15-21 day holidays, and reading emails may well be the last thing on the priority list on return. Which would make having left by the end of 30 (calendar) days impossible.
Even a fortnight's holiday would probably prevent it.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 65273/13554Kbps @ 600m. BQMs - IPv4 & IPv6
Troll-a-day
Troll-a-day
I suffer from them
Everyday. |
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My main reason was the post earlier where someone had assumed telling the ISP was enough to hold it open indefinitely. I agree my phrasing was a little lax but better to err on the side of caution so people don't get a nasty surprise.
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I was thinking of exactly that thread as well in my reply . The need for precision is high. I didn't even get it dead right in my first reply either.
I wasn't getting at you, or at least there was no such intention if that's how it looked.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 65273/13554Kbps @ 600m. BQMs - IPv4 & IPv6
Troll-a-day
Troll-a-day
I suffer from them
Everyday.
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I wasn't getting at you, or at least there was no such intention if that's how it looked.
I didn't take it that way - I'm normally pretty chilled out 
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That's true. Like Titus.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 65273/13554Kbps @ 600m. BQMs - IPv4 & IPv6
Troll-a-day
Troll-a-day
I suffer from them
Everyday. |
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That reminds me, really must get some solar panels
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I think Plusnet at least should be refunding line rental saver pro rata if price hike is reason for leaving.
See here: https://www.theguardian.com/money/2017/feb/22/bt-ref...
If it's the case for BT previously then the same courtesy should extend to other ISPs as it is an Ofcom ruling. Thoughts?
plusnet Unlimited Fibre Extra 80/20 - sync 72200/19999 around 450m
MyDSLWebStats: fishpan
ISP Hx: Freeserve 48k > Wanadoo 56k > Tiscali 8mbps > TalkTalk 40/10 > Plusnet 80/20 > VM 200/20 > Plusnet 80/20
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Interesting - hadn't seen that in the news. That should change things - be interesting as to how far it goes, does it mean people could also cancel their BT TV even if the price of it hadn't increased? Presumably they could because they couldn't watch the IP channels without BT Broadband.
Edited by ian72 (Thu 27-Apr-17 10:41:56)
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Excellent find, fishpan. Thanks for the post about something Plusnet have always been adamant about.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 65273/13554Kbps @ 600m. BQMs - IPv4 & IPv6
Troll-a-day
Troll-a-day
I suffer from them
Everyday. |
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Yeah, logically they should be able to cancel without early exit fees if 100% certain that the TV service couldn't work without phone line. If they do get exit fees for the TV services because the phone price is increasing then its effectively being held ransom and forced to pay the extra fees.
On a similar note when I left Virgin 4 months into a 12 month contract because of severe broadband issues, they tried to charge me for early phone line termination fees which I successfully contested as the whole thing (TV, BB, Phone) was purchased as a package.
Hope this Ofcom comment helps a lot of people in a similar situation where they have paid line rental upfront and feel obliged to accept new phone plan price rises.
plusnet Unlimited Fibre Extra 80/20 - sync 72200/19999 around 450m
MyDSLWebStats: fishpan
ISP Hx: Freeserve 48k > Wanadoo 56k > Tiscali 8mbps > TalkTalk 40/10 > Plusnet 80/20 > VM 200/20 > Plusnet 80/20
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I am out of my minimum contract, so I can go when ever I want, been looking around anyway, but this price rise, while not a lot is still another £12 a year for nothing extra. �Call Protect� technology is a waste of time for me as I do not use the phone line, in fact the only phone connected to it is a cheap wired Tandy one I found.
Looking at Now Tv broadband.
Adrian
Desktop machine now powered by windows 8.1 pro 64bit, no dreaded metro, laptop by Linux
Plusnet FTTC
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If you don't use the phone look at Pulse8 line rental (£13 per month) - I'm using them for the phone line with FTTC from AAISP.
jelv
AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016) Why I left Plusnet
Telephone rental: Pulse8 |
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Bt Refunded my LRS hope plusnet will do the same
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I had to fight for it, but BT let me get a refund of my prepaid LRS when I left due to the April 2017 price rises. Apparently it's a new policy for this year, and therefore most frontline staff aren't aware of it yet (and it'll probably take a while to filter through because it's very much a corner case).
Plusnet should follow suit, otherwise a complaint would probably also sort this out.
It's generally an issue to do with consumer regulations, as they prevent any kind of penalty when leaving a contract due to the seller imposing a detrimental change. Even a non-refund is a penalty, as the relevant rules specifically explain that penalties aren't just limited to literal charges, they can also be the non-refund of prepaid amounts.
It makes sense, since Ofcom rules are supposed to allow leaving contracts without charge when rises are imposed, and not receiving a refund for line rental prepaid isn't fair, considering you had no idea you'd be getting an increase when you bought the prepaid line rental.
Edited by deleted (Thu 27-Apr-17 20:45:54)
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See https://www.theguardian.com/money/2017/feb/22/bt-ref...
If Plusnet refuse contact OFCOM!
jelv
AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016) Why I left Plusnet
Telephone rental: Pulse8 |
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That was the same link posted by Fishpan earlier in the thread.
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I wasn't sure if pernickitypedant had seen the link hence the repost as a reply to him.
jelv
AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016) Why I left Plusnet
Telephone rental: Pulse8 |
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OK
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I sent a PM to a PN employee with regard to BT and the pro-rata refund of Line Rental Saver to ask if PN will follow suit due to their forthcoming June price increases and he has it on good word that PN will, doesn't know the exact details.
As you say whether front line Customer Support staff are aware of this yet is another matter, I might get in touch sometime over the next few days to see if they do.
My email notification of the June price increase arrived this afternoon, no increase in BB for me just the LR / LRS.
plusnet user
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Got a reply to a ticket in the record time for me of just under two and a half hours, that's some improvement 
https://s9.postimg.org/ehksppukv/PN_LRS_pro-rata_ref...
Being connected to a small rural market 1 A exchange (20CN) I guess I will stay with PN for the time being regarding BB but won't buy the LRS again when the time comes.
plusnet user
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how did you manage to raise a ticket on that subject
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I see a new (to me at least) euphemism. "Our price refresh". Orwell Newspeak at its best.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 65273/13554Kbps @ 600m. BQMs - IPv4 & IPv6 |
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Used help and support after logging into the MC.
plusnet user
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for nothing extra.
I think most ISPs are using the increases to mostly pay for the increases in usage.
Because most ISPs have fallen into the "unlimited" package by default, they have little other way of funding the gradual increase in actual usage, and paying the consequent increasing bills from BT.
If your usage is increasing at 25% or more, then you are getting something extra. If your usage is increasing less than this, then you are subsidising those whose usage is increasing faster.
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+1
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 65017/13726Kbps @ 600m. BQMs - IPv4 & IPv6 |
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If you don't use the phone look at Pulse8 line rental (£13 per month) - I'm using them for the phone line with FTTC from AAISP.
AAISP is £10 for a "wires only" phone line for their broadband?
I'd love to go back to them, but cant justify the 50% increase compared to what I have with Plusnet now.
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But you could take the Pulse8 line rental with Plusnet broadband and still save money. I did for a short while.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 63086/13719Kbps @ 600m. BQMs - IPv4 & IPv6 |
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We do use the phone (more for incoming than outgoing), but the total cost of the calls plus line rental is less than BT or Plusnet would be for the line rental alone - and then we'd have the cost of a call package and/or calls on top.
AAISP's wires only doesn't accept incoming calls.
jelv
AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016) Why I left Plusnet
Telephone rental: Pulse8 |
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I'd pondered that as well but the PN retention deal although not as good as the previous one reduces the cost of BB on my market A/1 exchange (20CN) only if I have line rental or LRS with PN, the June line rental price increase with PN means that the COT, after I contacted them, would reduce further the cost of my BB by another 2.49GBP a month with a new contract of 12 or 18 months if I stay with PN ..... naturally the line rental would have increased to18.99GBP a month, of course I can do nothing and stay on my current contract for six more months.
Edit:
Unlimited Broadband when taken without Plusnet line rental
With a 30 day contract: If you live in a low cost area it costs £14.99 a month. If you live outside one of these areas it costs £22.49 a month. A £60.00 activation fee applies.
With a 12 or 18 month contract: If you live in a low cost area it costs £13.49 a month. If you live outside one of these areas it costs £20.99 a month. A £35.00 activation fee applies
plusnet user
Edited by Apprentice (Fri 05-May-17 18:51:39)
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Ah, if I read that correctly they have hugely increased the surcharge for not taking Plusnet line rental. I should have checked.
For years including when I did it the surcharge was £2.50pm. IIRC one price change upped that to £3.50, and now from your post it is £7.50. Ouch!
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 63086/13719Kbps @ 600m. BQMs - IPv4 & IPv6 |
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For years including when I did it the surcharge was £2.50pm. IIRC one price change upped that to £3.50, and now from your post it is £7.50. Ouch!
I've just checked and it is still £2.50 extra for me (Unlimited Fibre Extra - £22.49 without phone line, £19.99 with.)
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Yes, but like I was, you are on a legacy product where that sort of thing doesn't change.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 63086/13719Kbps @ 600m. BQMs - IPv4 & IPv6 |
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The £7.50 a month is the surcharge for a Market A area, not for having no PlusNet line rental. I believe the additional charge for that is still £2.50 a month as stated by IanBB.
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Grrrr. At myself  . Ah, if I read that correctly they have hugely increased the surcharge for not taking Plusnet line rental. I should have checked. So I didn't read it correctly, and I should have checked .
Thanks for the correction. Unfortunately I'm an hour too late to edit or better still delete the post.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 63086/13719Kbps @ 600m. BQMs - IPv4 & IPv6 |
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I believe the additional charge for that is still £2.50 a month as stated by IanBB.
The no line rental surcharge is £2.50 for fibre and £3.50 for ADSL.
Oliver.
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Ah, so that's where I got the £3.50 from. Ta.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 63086/13719Kbps @ 600m. BQMs - IPv4 & IPv6 |
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OK, been aware of this since it was first posted, but only just had the official email from PN themselves.
To ask a rather obvious question (with apologies if it's already been asked and answered elsewhere), if I take up LRS prior to 29th Jun, can I avoid this price increase - at least until next year?
It seems a fairly straightforward "yes" - I'm not on LRS at the moment, as I failed to renew it when it became clear the saving was smaller than it had ever been. So it looks as if I could sign up at any time before 29th Jun (preferably the 28th), and fix at today's prices.
Just want to check if there's anything I'm overlooking, really.
Edit: judging by Apprentice's subsequent posts, it seems I am, probably.
If prices for existing LRS customers were being held, I guess they wouldn't be offering him a get-out and a pro-rata refund of monies already paid.
So I guess that's a no, then. Can't beat the increase by signing up to LRS quickly.
Edited by TLM (Thu 18-May-17 12:28:10)
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Login to your PN account and see what the cost of LRS will be for you just now.
Login first remember: https://www.plus.net/apps/linerental/saver/portal
Edit: If prices for existing LRS customers were being held, I guess they wouldn't be offering him a get-out and a pro-rata refund of monies already paid.
The refund offered on unused months of LRS is if I leave PN to migrate BB and LR to a new ISP.
plusnet user
Edited by Apprentice (Thu 18-May-17 14:50:17)
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So I guess that's a no, then. Can't beat the increase by signing up to LRS quickly.
You've lost me. If you sign up for LRS before it goes up, then you have fixed the price for 12 months, obviously.
Kevin
plusnet Unlimited Fibre Extra - sync 66999/19999 at around 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
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So I guess that's a no, then. Can't beat the increase by signing up to LRS quickly.
You've lost me. If you sign up for LRS before it goes up, then you have fixed the price for 12 months, obviously.
+1
plusnet user
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But I thought your grounds for leaving would be that the price was rising - no?
I know they have made some changes to call charges as well - which won't affect me as much, as I'm a low user. It's the line rental that clobbers me every time, because you pay it before you've even made a call.
Left BT (for landline) because of this trend of ever increasing line rental - which, like the standing charge for other utilities, hits low users disproportionately.
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As you aren't on LRS at the moment you could simply move your line rental to Pulse8 like a few of us did. Your broadband would increase by (I think) £2.50pm, maybe £3.50pm, but Pulse8 is £13 plus £1 caller display if you want it, and call charges are 1p per minute charged by the second, with no call setup costs. 0.8ppm off-peak. Basic 1571 is included.
My typical monthly bill is £14.02.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 64513/13170Kbps @ 600m. BQMs - IPv4 & IPv6Edited by RobertoS (Thu 18-May-17 17:00:14)
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Well, I didn't find it that obvious, or I wouldn't have bothered to ask. I thought that it was "probable", but it would be sensible to check I'm not missing anything.
Then I saw Apprentice's post about he (assuming it's a he) having apparently secured a release from his contract on the grounds of the changes, even though he's already on LRS.
That seemed to suggest LRS customers wouldn't, in fact, escape the hike.
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Then I saw Apprentice's post about he (assuming it's a he) having apparently secured a release from his contract on the grounds of the changes, even though he's already on LRS.
That seemed to suggest LRS customers wouldn't, in fact, escape the hike. Ah, there's something relevant that you don't know. Up until recently if you left because broadband went up then you didn't get a refund on unused LRS months. You weren't prevented from leaving but it cost you.
Following Ofcom sitting on BT who did the same both BT and Plusnet give LRS outstanding month refunds if you leave because of broadband price rises. It was a dirty trick that has been stopped.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 64513/13170Kbps @ 600m. BQMs - IPv4 & IPv6Edited by RobertoS (Thu 18-May-17 17:05:17)
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You mean you migrated just the landline, and paid PN's premium for not taking phone & BB both?
Time to get the calculator out. At present, I make few calls, and exploit free evenings and weekends to the max, to make those few I do have to. Not all calls can be conveniently scheduled off-peak, but most can.
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Thank you - that does help clarify an otherwise seemingly weird thing (but a cheek that they were ever doing it in the first place!)
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If you are thinking of keeping the line rental with PN but using the LRS product check that you will still get e&w free calls, my LRS just covers line rental as there were no free calls or other call packages available with it.
plusnet user
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You mean you migrated just the landline, and paid PN's premium for not taking phone & BB both? In effect yes. I never did have the phone with Plusnet, it was with BT and a bit more expensive than Plusnet at the time. A couple of people at least who both had Plusnet broadband and phone followed to P8 with their lines though.
IIRC one was paying for Anytime, and the cost of that that equated to 700 minutes of Pulse8 time. The no line rental surcharge is £2.50 for fibre and £3.50 for ADSL.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 64513/13170Kbps @ 600m. BQMs - IPv4 & IPv6Edited by RobertoS (Thu 18-May-17 19:48:24)
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Ah, thanks for the tip - that's a possible hitch.
Although...I wonder if I've lost it already, but not realised, because I didn't make enough calls to notice?
Logically, if free evenings & weekends were linked to my (old) LRS, they should have stopped when I declined to renew it. If, however, they are NOT linked to LRS at all, then deciding to renew LRS after a break shouldn't affect my call plan. 
Edit: Hmm, I definitely still have evenings and weekends at the moment - just checked.
So if I want to renew LRS they might decide to strip that?
Seems what you gain on the swings, you lose on the roundabouts, in that case. Without working through all my phone records for the past year, it would be difficult to know how much E & W/E has actually saved me. Not much, probably.
Edited by TLM (Thu 18-May-17 23:12:10)
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Are there any pitfalls regarding the VDSL connection when transferring the Line Rental to Pulse8
Edited by The_Voyager (Fri 19-May-17 04:31:49)
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Not that any of us have experienced. The Pulse8 phone service is simple WLR3. It is not "LLU". Unlike their broadband which is TalkTalk Business. Though the possibilty of a cockup by Plusnet can never be ruled out.
Jelv, posting earlier in the thread, had been with Plusnet for both for donkey's years and had no problem so far as I know.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 64513/13170Kbps @ 600m. BQMs - IPv4 & IPv6 |
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Okay, thanks, Saver LR doesn't run out until August, but if they are upping the prices, then I might shift as well, I'm also a low telephone use customer, I'll just wait and see.
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Confirmed. My line rental was with BT when I changed to Pulse8. It was after that I moved from Plusnet to AAISP - again no issues.
jelv
AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016) Why I left Plusnet
Telephone rental: Pulse8 |
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