i hate BT........

hi ppl, ever since i could get fibre i was with sky on there unlimited package.......
39999 up 10000 down, that was great i thought......anyways BT offered me a great deal last feb on their infinity 2 package. promised 61-80 down and 20 up......well never had that, got 59/19.5 till a few weeks ago....my speed suddenly dropped 10 meg and every day it resynced slower and slower till i had to call BT, i was now getting 39/7.....got a new Hub next day....back up to 56/14 straight away......for 5hrs.....then i lost bt for 28hrs, when it did come back on i had horrendous lag with online gaming and again the hub would resync itself, another call to BT and an engineer visit...checked all wiring everything great, he went onto his laptop.....10 mins later told me the dlm had activated again and it was rest and i now had 63.5/19.8. brilliant....for a week, when my wifi stopped completely, would not work with laptop phone or tablet.....resetting it helped for an hour then boom back to square one....another call to BT and another hub (now on my 5th hub 5) and my speed is sti not back to where it should be.......they cant find anything wrong on the line......what can i do? hub has resynced every day and is currently 53/16

Consider dumping the HH5 for an Openreach VDSL2 modem and a router of your own choice.

The HH5 gives people more problems than the less exciting but apparently very dependable Sky Hubs.

im sure i still have that openreach modem from my sky fibre installation......gave my sky hub away tho....would i need to have a vdsl router?

Plug it into the phone and into the red socket on the HH5, it will just work and should be better.

so just so i get this right.......from fibre socket to modem into red on hh5?

Yes, fibre socket to DSL on the modem, modem LAN1 to red WAN on the HH5.

Edited by deleted (Thu 29-Jan-15 17:08:01)

cool, will sort this out and give it a try......thankyou...

Good luck

ok ive done that.....its working....but i cant access speed from router stats?

No, the modem has the stats and you're not using the modem on the HH5. The OR modem may be unlocked to get the stats...

ok......how do i do that?

You can always try a speedtest... http://www.thinkbroadband.com/speedtest.html

Or use the BT speedtest to get your IP profile which is calculated from your sync speed www.speedtest.btwholesale.com

Or use this https://windows.mouselike.org/be/index.asp?DoAction=...

In reply to a post by bladerider666:

ok......how do i do that?

Depends on the modem. Which one is it, there's a label on the bottom?

ran the btwholesale test earlier, kept getting an error preventing me from getting the info i need..........can only try in a few hours....

nga eci-cpe-modems type 1b
b-focus v-2fub

Ah, unlucky. I believe you have to make a UART connection to unlock that. https://hackingecibfocusv2fubirevb.wordpress.com/201...

Edited by deleted (Thu 29-Jan-15 17:30:27)

strange since when my sky hub was connected to that modem i could access my stats......

I think Sky got the stats from the DSLAM and sent them to the Sky Hub... somehow.

Sky get sent the stats and when the Sky Hub does it authenticate/DHCP they are sent in the return packets, unique feature in the Sky Hub

might ask my mate for it back (sky hub) as hes just bought a new router

Not sure you'll be able to make that work on your now BT based service ?

It won't.

Live without the stats, providers pay no heed and just send an engineer out even if you know what they are.
Speed test a bit to get a base line and you can see what is and is not normal.

If anyone actually knows an ECI unlocking guide that works I'd be interested, as the ones out there were out of date or missing key bits of information when I looked last year.

so the sky hub wouldnt work??
what are the best sites for speed testing on as ive always went with the stats....

Edited by deleted (Thu 29-Jan-15 17:49:24)

I would of course say http://www.thinkbroadband.com/speedtest

Helped by the fact we own and run the network and thus know that bottle necks are not because of us, whereas most other testers are using third party hosting.

hahaahahahahahaha ok will try later.......thanks again for your help......roll on august i think......back to sky fibre

If BT were to drop you to the 40/10 product you might actually be stable again.

When you push ANY xDSL service to its limits which by upgrading you have got closer to, then there can be variations in how it performs.

the mad thing is the cabinet is only a stones throw from here and the property is only 7 yrs old....

Sounds like a line problem, which your line stats may help to diagnose

Let the Openreach modem with the HH5 as just a router settle in and see they can get a DLM reset.

With FTTC to fiddle is natural, but the systems generally settle down better when left alone.

how long should i let it settle in for?

2 or 3 days

Mine dipped to 15 Mbps after a month or two and I did nothing and speed came eventually ie DLM does relent eventually

ok, remind me....how do i link my results to bottom of my sig?

I seem to remember that facility was removed due to abuse

In your results listing on your profile page. if you right click a date you can pick up its link and post it, like this:-
http://www.thinkbroadband.com/speedtest/results.html...
or
like this.

Pointless putting it in your sig anyway, as next day it will be different so is totally irrelevant.

If you look at my sig, I give my sync speeds. They change much less often and in my opinion are far more meaningful. I update them when they change.

Edit - As you can see from my reply to BatBoy, I fixed your link. I did that by comparing it with mine. On looking at your result again, I spotted you have posted the "Direct graph link". The link you should use for posting when you have a query about your result is the "Link to this result" immediately below the picture.

Edited by RobertoS (Fri 30-Jan-15 00:29:34)

He might have just picked up the wrong link for his sig, as it doesn't work. Here's his result.

The upstream looks strange!

Edited by RobertoS (Fri 30-Jan-15 00:15:05)

Looks like browser or AV slowly ramping up. I'd try another browser, PC, etc.

Maybe try this speedtest as an alternative http://labs.thinkbroadband.com/ispa/

Edited by deleted (Fri 30-Jan-15 00:25:30)

hmmm, BTs own wholesale tester ont give me my ip profile every time i tried it yesterday, and again now i just tried (only this) this morning and i get this:Looks like BT has refused to test, possibly because a speed test or BRAS test has been run recently which prevents this tool from working properly. Try again in a few hours. Debug: BT has no BRAS info

[censored].....i left it overnight to try find out my profile.....

its a brand new laptop using google chrome.......so it shouldnt be slow lol

After the recommended modem/router swaps have taken place, is it still noticeably slow (and/or laggy) on things which aren't speed tests?

Edited by deleted (Fri 30-Jan-15 07:59:31)

Seems the same tbh....gaming on my xbox one, which is connected using a zyxel powerline gigabit adapter showed same speeds....who knows lol

Is this the BT Wholesale tester you used? AT the bottom of the results page is a "Further diagnostics" button you need to click, then supply your landline phone number when asked.

Hi yes I I've tried that several times on that site, I get my speed but only my speed. I get an error message, whereby it said bt have refused the test or I've tested before.....even though it's the first test in like ten hours......

Well just resynced again, should be 63/19 now 51/9. I've had enough.......why can't they sort it out. Waiting on BT calling me so I can rip them a new one. This is happening the same as last time when over 2 weeks it dropped from 60/19 to 41/6. I

I would like to see your line stats but that involves reconnecting the HH5 as a modem and router and then getting them from Troubleshooting > Helpdesk on the Homehub web interface.

They've found a fault on the line, going to monitor it and call me back in 24hrs....

lol

Like a bleeps soap opera eh lol

Well it's taken me time and a lot of patience......7 calls to BT, finally spoke to someone with a brain and a conscience...... There is a fault and they should have fixed it by now....engineer coming out tom morning and they've apparently been told to make sure I'm getting 60+meg as that's what I should be getting...courtesy call after he's gone to offer compensation as I'm now done to 42/6 from 63/19.5. Don't know what they will offer but least I'm making headway....

should my broadband not get faster than 63/19? just been on kitz and it suggests i should be getting

clean low 60.8 high 80 impacted 48.4 low 74.8 high........ive only had 63.5 for ten days out of my 12 months so far.....most of the time its been 59.5 max......just wanna have something i can ask the engineer tom morning when he comes..

In reply to a post by bladerider666:

should my broadband not get faster than 63/19?

The clean estimate says between 60 and 80. You're getting 63 which is within that range. Your connection speed will not move around within that range, it doesn't mean that. The range means the connection speed you get will be one of those values.

Don't think of it like 'your time to work will range between 10 minutes and half an hour'. Instead of think of it as 'The typical height range of an adult human is between 1.5 and 2 metres.'

At 59.5 it was only within the impacted range so there was an implication that it might be possible to improve it although obviously it wasn't far outside the clean range anyway.

Information for Helpdesk agents

When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request.

1. Product name: BT Home Hub
2. Serial number: +068342+NQ43005359
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 27/01/15
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 00:04:14
6. Data rate: 8492 / 49181
7. Maximum data rate: 25643 / 66827
8. Noise margin: 16.6 / 6.5
9. Line attenuation: 15.9 / 14.9
10. Signal attenuation: 15.8 / 14.9
11. Data sent/received: 0.5 MB / 0.6 MB
12. Broadband username: [email protected]
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHub5-3KTW
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: BTHub5-3KTW
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: c8:91:f9:3b:84:54
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0
HOW DOES MY LINE LOOK.......this means nothing to me.....66meg down max and 25 meg upload max??

Well you need to look at this line:

6. Data rate: 8492 / 49181

That's what your getting now.

And this line:

7. Maximum data rate: 25643 / 66827

Which is saying that your line is capable of getting this speed if your lucky, also depends on your fibre package you are paying for.

But not having fibre myself I may be wrong about that info.

Paul

Edited by PaulKirby (Wed 04-Feb-15 22:05:04)

i am on BTs Infinty 2 package....

In reply to a post by bladerider666:

i am on BTs Infinty 2 package....

I think that's the up to 76Mbit one.
Well that speed your getting would depend on how far your away from the cabinet, don't know the maths for it, but I guess that must be right.

49Mbits down for option 2 (up to 76Mbit) lot more to pay for the extra 10Mbits, not read the whole thread, so that may of already been said.
But if you have no issues paying for the extra 10Mbits so be it.

Anyhow you may or may not get lucky and it may of may not get faster, but there seems room for it, but what do I know

Paul

yeah.....maybe read the whole thread lol......

These are the important ones - they're all the info the HH5 gives really

5. DSL uptime: 0 days, 00:04:14
6. Data rate: 8492 / 49181
7. Maximum data rate: 25643 / 66827
8. Noise margin: 16.6 / 6.5
9. Line attenuation: 15.9 / 14.9

Why is 5. so low, 4 minutes?
Why is 6. so low especially compared to 7.?
Why is noise margin 16.6 when data rate is 8492?

hub had resynced again......got openreach engineer coming tom morning to look at it....an i finally got round to putting those stats on here.....
what has the noise margin got to do with sync rate?

Edited by deleted (Wed 04-Feb-15 22:39:50)

Could be intermittent noise, mainly affecting upstream frequencies? That would explain low upstream sync and high noise margin.

In reply to a post by ip75:

Could be intermittent noise, mainly affecting upstream frequencies? That would explain low upstream sync and high noise margin.

what would atypical noise margin be for say 60/20?

Could be the ISP capping them close to 10Mbit ?
But yeah could be down to errors.

well hopefully the engineer will get it all working properly and it stays normal for longer than 10 days this time........

In reply to a post by bladerider666:

what has the noise margin got to do with sync rate?

When the modem negotiates a sync speed with the dslam, they agree on one that gives a noise margin of 6. (Because higher noise margin means lower speed and lower noise margin means higher speed)

6dB and no matter what speed should be around there

Openreach DLM and line profiling is known to Openreach

In reply to a post by bladerider666:

what would atypical noise margin be for say 60/20?

I thought ISP's like BT set these to 6.0dB (their default) unless its for capping the user, Sky was doing that to our other ADSL2+ line to cap us at 4Mbit, and as soon as they removed the cap it when back to how it was when BE was on that line.

Unless DLM has decided to cap your sync speed - then the noise margin will be higher.

ISP cannot cap speed on FTTC all in control of Openreach

In reply to a post by PaulKirby:

In reply to a post by bladerider666:

what would atypical noise margin be for say 60/20?

I thought ISP's like BT set these to 6.0dB (their default) unless its for capping the user, Sky was doing that to our other ADSL2+ line to cap us at 4Mbit, and as soon as they removed the cap it when back to how it was when BE was on that line.

Openreach DLM tends to cap the sync speed which raises the noise margin.

so.....could be DLM again?

Could be, or a fault causing noise to rise and fall.

And openreach DLM is different to any Adsl2+ dlm system

well whatever it is, ive been promised a courtesy call afterwards to make sure im happy with how its running and to talk compensation......their words not mine, since ive had an open fault since jan 6th.......

And BT love using TR069 to "CWMP: Session start now. Event code(s): '2 PERIODIC,4 VALUE CHANGE'"

In reply to a post by MrSaffron:

ISP cannot cap speed on FTTC all in control of Openreach

Oh, didn't know that, I know Sky did for ADSL2+.
See you can teach an old dog new tricks

I just thought there was an ISP that capped the down speed of an up to 76 down to the lower package speed to allow for the higher up speed of 20 or 30 instead of the 10 or 20, but may be wrong.

That's Plusnet with their scary traffic management system (Owned by BT)

In reply to a post by BatBoy:

And BT love using TR069 to "CWMP: Session start now. Event code(s): '2 PERIODIC,4 VALUE CHANGE'"

like these......

Event Log

This page summarises all the recent events that have been recorded on your BT Home Hub.
You can filter the events to show items related to a specific category.

Category

click to change category dropdown


Recorded events

Time and date Message
21:41:18, 04 Feb. ( 236.950000) CWMP: session completed successfully
21:41:18, 04 Feb. ( 236.710000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
21:41:16, 04 Feb. ( 234.240000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
21:41:16, 04 Feb. ( 234.240000) CWMP: Session start now. Event code(s): '6 CONNECTION REQUEST,4 VALUE CHANGE'
21:41:15, 04 Feb. ( 233.990000) CWMP: session completed successfully
21:40:56, 04 Feb. ( 214.320000) CWMP: Set Parameter by TR069 Success
21:40:53, 04 Feb. ( 211.010000) CWMP: Set Parameter by TR069 Success
21:40:52, 04 Feb. ( 210.120000) CWMP: Initializing transaction for event code 6 CONNECTION REQUEST
21:40:50, 04 Feb. ( 208.990000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
21:40:50, 04 Feb. ( 208.380000) CWMP: Initializing transaction for event code 6 CONNECTION REQUEST
21:40:49, 04 Feb. ( 207.190000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
21:40:49, 04 Feb. ( 207.190000) CWMP: Session start now. Event code(s): '6 CONNECTION REQUEST'
21:40:48, 04 Feb. ( 207.010000) CWMP: session completed successfully
21:40:48, 04 Feb. ( 206.310000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
21:40:45, 04 Feb. ( 203.750000) CWMP: Initializing transaction for event code 6 CONNECTION REQUEST
21:40:45, 04 Feb. ( 203.730000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
21:40:45, 04 Feb. ( 203.720000) CWMP: Session start now. Event code(s): '6 CONNECTION REQUEST'
21:40:45, 04 Feb. ( 203.550000) CWMP: Initializing transaction for event code 6 CONNECTION REQUEST
21:40:38, 04 Feb. ( 196.640000) CWMP: session completed successfully
21:40:38, 04 Feb. ( 196.410000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
21:40:36, 04 Feb. ( 194.450000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
21:40:36, 04 Feb. ( 194.450000) CWMP: Session start now. Event code(s): '6 CONNECTION REQUEST'
21:40:36, 04 Feb. ( 194.260000) CWMP: session completed successfully
21:40:20, 04 Feb. ( 178.830000) CWMP: Set Parameter by TR069 Success
21:40:19, 04 Feb. ( 177.220000) CWMP: Set Parameter by TR069 Success
21:40:18, 04 Feb. ( 176.990000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
21:40:17, 04 Feb. ( 175.130000) CWMP: Initializing transaction for event code 6 CONNECTION REQUEST
21:40:17, 04 Feb. ( 175.120000) CWMP: Initializing transaction for event code 6 CONNECTION REQUEST
21:40:17, 04 Feb. ( 175.100000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
21:40:17, 04 Feb. ( 175.090000) CWMP: Session start now. Event code(s): '6 CONNECTION REQUEST'
21:40:16, 04 Feb. ( 174.920000) CWMP: Initializing transaction for event code 6 CONNECTION REQUEST
21:40:14, 04 Feb. ( 172.650000) CWMP: session completed successfully
21:40:14, 04 Feb. ( 172.410000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
21:40:11, 04 Feb. ( 169.630000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
21:40:11, 04 Feb. ( 169.620000) CWMP: Session start now. Event code(s): '0 BOOTSTRAP'
21:40:11, 04 Feb. ( 169.450000) CWMP: session completed successfully
21:40:10, 04 Feb. ( 168.040000) CWMP: Initializing transaction for event code 0 BOOTSTRAP
21:40:09, 04 Feb. ( 167.920000) CWMP: Set Parameter by TR069 Success
21:40:09, 04 Feb. ( 167.630000) CWMP: HTTP authentication success from https://pbthdmw.bt.mo
21:40:07, 04 Feb. ( 165.800000) CWMP: Server URL: https://pbthdmw.bt.mo; Connecting as user: Default username
21:40:07, 04 Feb. ( 165.800000) CWMP: Session start now. Event code(s): '6 CONNECTION REQUEST'
21:40:07, 04 Feb. ( 165.620000) CWMP: Initializing transaction for event code 6 CONNECTION REQUEST
21:40:04, 04 Feb. ( 162.980000) CWMP: session completed successfully
21:40:01, 04 Feb. ( 159.970000) CWMP: Set Parameter by TR069 Success
21:40:01, 04 Feb. ( 159.690000) CWMP: HTTP authentication success from https://pbthdmw.bt.mo
22:39:31, 04 Feb. ( 143.410000) CWMP: Server URL: https://pbthdmw.bt.mo; Connecting as user: Default username
22:39:31, 04 Feb. ( 143.400000) CWMP: Session start now. Event code(s): '0 BOOTSTRAP,4 VALUE CHANGE'
22:38:33, 04 Feb. ( 85.530000) CWMP: session closed due to error: No response
22:38:33, 04 Feb. ( 85.510000) CWMP: Server URL: https://pbthdmw.bt.mo; Connecting as user: Default username
22:38:33, 04 Feb. ( 85.500000) CWMP: Session start now. Event code(s): '0 BOOTSTRAP,4 VALUE CHANGE'
22:38:03, 04 Feb. ( 55.350000) CWMP: session closed due to error: No response
22:37:47, 04 Feb. ( 39.480000) CWMP: Server URL: https://pbthdmw.bt.mo; Connecting as user: Default username
22:37:47, 04 Feb. ( 39.470000) CWMP: Session start now. Event code(s): '0 BOOTSTRAP,4 VALUE CHANGE'
22:37:47, 04 Feb. ( 39.230000) CWMP: Initializing transaction for event code 0 BOOTSTRAP

So if the margin at sync was 6db, and it's 16 after 4 minutes, it definitely sounds like intermittent noise which has now stopped (hence the high attainable upstream).

lol

What does the WAN category look like??

In reply to a post by BatBoy:

And BT love using TR069 to "CWMP: Session start now. Event code(s): '2 PERIODIC,4 VALUE CHANGE'"

Yep, I get loads of thong on my HH4.

21:49:58, 04 Feb. (864749.310000) CWMP: session completed successfully
21:49:58, 04 Feb. (864749.090000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
21:49:50, 04 Feb. (864741.250000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
21:49:50, 04 Feb. (864741.240000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
21:49:50, 04 Feb. (864740.690000) CWMP: Initializing transaction for event code 4 VALUE CHANGE

Me thinks BT does loads of these to fill up our logs so that we cannot see what they are doing LOL.
I recall a few weeks back I got 30 odd sets of these in several hours, even lagged out our HH4 then for some reason just rebooted.

I think it does loads of testing that results in settings being changed, hence the reboot.

Edited by PaulKirby (Wed 04-Feb-15 23:00:11)

In reply to a post by BatBoy:

That's Plusnet with their scary traffic management system (Owned by BT)

Yeah that's it, I was like ok.

In reply to a post by BatBoy:

lol

What does the WAN category look like??

Event Log

This page summarises all the recent events that have been recorded on your BT Home Hub.
You can filter the events to show items related to a specific category.

Category

click to change category dropdown


Recorded events

Time and date Message
22:39:29, 04 Feb. ( 141.540000) WAN operating mode is VDSL
22:39:27, 04 Feb. ( 139.780000) PPP IPCP Receive Configuration ACK
22:39:27, 04 Feb. ( 139.760000) PPP IPCP Send Configuration Request
22:39:27, 04 Feb. ( 139.750000) PPP IPCP Receive Configuration NAK
22:39:27, 04 Feb. ( 139.740000) PPP IPCP Send Configuration ACK
22:39:27, 04 Feb. ( 139.740000) PPP IPCP Receive Configuration Request
22:39:27, 04 Feb. ( 139.730000) PPP IPCP Send Configuration Request
22:39:26, 04 Feb. ( 138.280000) PPPoE is up -​ Down Rate=49181000Kbps, Up Rate=8492000Kbps; SNR Margin Down=6.5dB, Up=16.6dB
22:39:26, 04 Feb. ( 138.270000) CHAP authentication successful
22:39:26, 04 Feb. ( 138.200000) CHAP Receive Challenge
22:39:26, 04 Feb. ( 138.200000) Starting CHAP authentication with peer
22:39:26, 04 Feb. ( 138.200000) PPP LCP Receive Configuration ACK
22:39:26, 04 Feb. ( 138.170000) PPP LCP Send Configuration Request
22:39:26, 04 Feb. ( 138.170000) PPP LCP Receive Configuration Reject
22:39:25, 04 Feb. ( 138.150000) PPP LCP Send Configuration ACK
22:39:25, 04 Feb. ( 138.150000) PPP LCP Receive Configuration Request
22:39:25, 04 Feb. ( 138.150000) PPP LCP Send Configuration Request
22:38:35, 04 Feb. ( 87.930000) PTM over DSL is up
22:37:43, 04 Feb. ( 35.340000) WAN Auto-​sensing running.

Looks like DLM has capped your sync speed TBH

well that happened 2 weeks ago, openreach reset from 40/6 to 63/20....now im at 48/8 in 2 weeks....again....and also with a new (5th) HH5

Yeah, if the DLM is reset without the underlying fault being fixed, history repeats itself.

i will make sure he knows the story tom so he actually fixes it properly this time.....

Good luck

Cheers, will post results once it's running.properly......

In reply to a post by bladerider666:

Cheers, will post results once it's running.properly......

Information for Helpdesk agents

When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request.

1. Product name: BT Home Hub
2. Serial number: +068342+NQ43005359
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 27/01/15
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 00:04:43
6. Data rate: 19999 / 65411
7. Maximum data rate: 23468 / 65451
8. Noise margin: 15.3 / 6.5
9. Line attenuation: 15.9 / 14.9
10. Signal attenuation: 16.0 / 14.9
11. Data sent/received: 0.5 MB / 1.3 MB
12. Broadband username: [email protected]
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHub5-3KTW
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: BTHub5-3KTW
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: c8:91:f9:3b:84:54
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0

engineer coming back in 30 mins after reseting broadband to check for any problems.

Has he fixed the fault?

hes not back yet........

In reply to a post by bladerider666:

hes not back yet........

he found a connection was partly loose and hes fixed it, after having a discussion with him i think they are going to set my broadband to 59/60 capped to hopefully make it super stable....line length is 400m to cabinet he told me and snr is 5.9

Think they've now capped me......these stats looking ok guys?

Help | A-Z


home settings advanced_settings troubleshooting


Help and Advice

Helpdesk

Event Log



Information for Helpdesk agents

When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request.

1. Product name: BT Home Hub
2. Serial number: +068342+NQ43005359
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 27/01/15
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 03:24:35
6. Data rate: 19998 / 57558
7. Maximum data rate: 25693 / 66910
8. Noise margin: 6.1 / 6.6
9. Line attenuation: 15.8 / 14.9
10. Signal attenuation: 15.9 / 14.9
11. Data sent/received: 1.7 GB / 39.4 GB
12. Broadband username: [email protected]
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHub5-3KTW
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: BTHub5-3KTW
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: c8:91:f9:3b:84:54
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0

BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.204 | Last updated 27/01/15

So you have a custom DLM profile. Looks fine

happy days.......lets see how long it lasts.......had to reset it once already as i couldnt get my upload speed above 0.9mgb on my xbox one via ethernet....weird, reset but its ok now

I hope this isn't the start of more problems.......

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Information for Helpdesk agents

When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request.

1. Product name: BT Home Hub
2. Serial number: +068342+NQ43005359
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 27/01/15
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 04:37:06
6. Data rate: 18999 / 53602
7. Maximum data rate: 25581 / 67117
8. Noise margin: 7.6 / 6.6
9. Line attenuation: 15.9 / 14.9
10. Signal attenuation: 15.9 / 14.9
11. Data sent/received: 1.2 GB / 35.0 GB
12. Broadband username: [email protected]
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHub5-3KTW
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: BTHub5-3KTW
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: c8:91:f9:3b:84:54
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0

BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.204 | Last updated 27/01/15

Looks like DLM is active on your upstream and has capped the speed. You may have a line fault.

Already lol...only been reset since Thursday lol....well bt are calling me tom.....

Well no phone call yet.....got till 8pm......

Information for Helpdesk agents

When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request.

1. Product name: BT Home Hub
2. Serial number: +068342+NQ43005359
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 27/01/15
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 06:34:52
6. Data rate: 18999 / 57687
7. Maximum data rate: 25670 / 67056
8. Noise margin: 7.6 / 6.6
9. Line attenuation: 15.9 / 14.9
10. Signal attenuation: 16.0 / 14.9
11. Data sent/received: 2.1 GB / 50.4 GB
12. Broadband username: [email protected]
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHub5-3KTW
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: BTHub5-3KTW
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: c8:91:f9:3b:84:54
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0

BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.204 | Last updated 27/01/15

maybe the line is starting to stabilise??