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We can order FTTP at home from tomorrow. There are more ISPs for us to choose from than the original two initially. After going through the options I have narrowed it down to Zen or Cerberus. I know Zen have been going for some time and seem to have a fairly good reputation but I don't know a great deal about Cerberus.
It's important to have a UK call centre, unlimited download and to allow us to keep our land line with BT. It would be a 80/20 package that we would be wanting.
I have a Draytek 2860 router and I would want to use that rather than being forced to use a provided one.
I would appreciate any comments on the above ISPs.
Cheers
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Ordered from Zen so fingers crossed they will be okay. Cerberus look okay but very little information about them and the lack of reviews anywhere put me off.
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I have the same decision to make, Zen have a not insignificant price advantage as well as being a 1 year rather than 2 year contract. I'm slightly concerned about the single thread issues which are reported about them, although they appear to have a plan to sort it out.
Please report back as to your experience - our FTTP deployment has just completed testing I believe we're just waiting for backend updates then I can order.
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Will do. 
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Quite a few people on here have experience of FTTP with Cerberus as an FTTP On demand provider but they are usually paying business prices and a business service. see thread for one set of them.
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I have been a Zen customer for over 4 years and nothing but good things to say about them. (FTTC)
However TODAY I just went live on Cerberus FTTPoD and its been great. Cerberus customer service has been excellent.
But since its only been on day, its hard to say go with one or the other. I can definitely say my install experience was excellent and Cerberus was always updating me.
Snake |
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I have been a Zen customer for over 4 years and nothing but good things to say about them. (FTTC)
However TODAY I just went live on Cerberus FTTPoD and its been great. Cerberus customer service has been excellent.
But since its only been on day, its hard to say go with one or the other. I can definitely say my install experience was excellent and Cerberus was always updating me.
Keep us updated as i am looking for a FTTP provider early in the new year for our office.
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How was the order process? We're now showing as able to order FTTP (nice Christmas present from being stuck on ADSL!), Will be ordering this morning.
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Ordering process with Zen was excellent.
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I received my installation date today from Zen - 26th January along with account details. My order went through a survey first, not quite sure of the details but it sounded like capacity at the exchange end - they said it wasn't my end that needed checking.
Roll on 3 weeks time!
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I have the same decision to make, Zen have a not insignificant price advantage as well as being a 1 year rather than 2 year contract. I'm slightly concerned about the single thread issues which are reported about them, although they appear to have a plan to sort it out.
Please report back as to your experience - our FTTP deployment has just completed testing I believe we're just waiting for backend updates then I can order.
Our FTTP was activated yesterday following the BT Openreach connection on Friday.
The whole process went very smoothly and Zen have been excellent throughout.
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That's great to hear, ours is scheduled for Friday next week, our neighbor is having a BT supplied service fitted a week tomorrow (despite ordering a couple of weeks after me!)
What delayed the activation - I was under the impression it was live on the day of installation?
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The delay was due to BT Openreach not updating the database to say that the installation had been completed. As they don't work over the weekend I had to wait until Monday.
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Ah, I wonder if that will apply to me as well, we're down for a Friday AM installation...
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Ours was AM as well. The Openreach engineer had only ever done installations with BT hubs so only managed to test the line. If you set up the Zen router prior to the visit you may be able to get a faster resolution if the engineer chases it up for you.
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As Andy says, get the Fritzbox set up before the installer visits, and you should hopefully be able to test before they leave .... note though that Zen don�t pay Openreach for a �managed install�, so the installer doesn�t have to test the Zen connection.
Not sure about the task not being closed thing Andy was told ... have done two for Zen, and with co-op from Zen (router settings) was able see connectivity before I finished/closed the install task.
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Thanks for the tip chaps!
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Install was this morning, live by 11:30am it's quite a revelation going from 10mb adsl to 300/50 FTTP!
No issues with job being closed etc.. changed the PPPoE login details on my Ubiquiti router from my ADSL account to the Zen one, swap the cables & we were up.
The new ONT arrangement is big, thankfully in a cupboard under the stairs, the installation engineer was saying distribution of stock is a problem at the moment, he'd also come from about an hour away from me.
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Install was this morning, live by 11:30am it's quite a revelation going from 10mb adsl to 300/50 FTTP!
300 Mb must be fab. I can't even imagine what the dizzy speed of 10Mb would be like at the moment!
eclipse internet
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Glad it went well , yep the new ONT/BBU boxes are somewhat unwieldy.
Maybe it is just the Fritz boxes that need additional tweaking in the set up ?
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Install was this morning, live by 11:30am it's quite a revelation going from 10mb adsl to 300/50 FTTP!
The new ONT arrangement is big, thankfully in a cupboard under the stairs, the installation engineer was saying distribution of stock is a problem at the moment, he'd also come from about an hour away from me.
Glad it went well, we went from a 3 to 5.5 Mbit ADSL2+ to 300/30 FTTP and we are loving it.
We still get the buffering now and then on Twitch, but its Twitches end.
Not sure how you got the 50Mbit upload, even BT don't sell it yet for FTTP.
BT Wholesale, say we can get the 50Mbit up, sadly BT says its not available for us.
But will try again in a week or two.
As for the ONT, I have the original one with the 4 data ports.
Paul
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Install was this morning, live by 11:30am it's quite a revelation going from 10mb adsl to 300/50 FTTP!
The new ONT arrangement is big, thankfully in a cupboard under the stairs, the installation engineer was saying distribution of stock is a problem at the moment, he'd also come from about an hour away from me.
Glad it went well, we went from a 3 to 5.5 Mbit ADSL2+ to 300/30 FTTP and we are loving it.
We still get the buffering now and then on Twitch, but its Twitches end.
Not sure how you got the 50Mbit upload, even BT don't sell it yet for FTTP.
BT Wholesale, say we can get the 50Mbit up, sadly BT says its not available for us.
But will try again in a week or two.
As for the ONT, I have the original one with the 4 data ports.
Paul
I ordered on 22nd December, after the new tiers were announced, didn't seem to be an issue. Out of interest, if you use the old DSL checker does it show 30 or 50 available for upload? Ours changed to 50 earlier this month, I'd assumed
it was just a blanket available to all type thing. It's certainly working at 50 up - both speed test & syncing a bunch of videos into Onedrive got to 50ish upload watching the stats on my router.
For anyone who's interested here are some shots of the new ONT (I've since tidied up the cabling!) & analog socket setup (which is a bit of an ugly hack, but it's hidden & we don't use it anyway:
https://imgur.com/9H1MNMX
https://imgur.com/FugL3Id
https://imgur.com/BFBH4yc
https://imgur.com/Om50Hn3
https://imgur.com/7MARMLd
Cheers,
Rob
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Glad it went well , yep the new ONT/BBU boxes are somewhat unwieldy.
Maybe it is just the Fritz boxes that need additional tweaking in the set up ?
I did initially set it up with the Fritz router (we previously had 2 ADSL connections which the ERL handled along with a bunch of QOS stuff which I didn't want to touch until I knew it was really working), came straight to life on the Fritz router. The installation engineer did say more often than not the installations aren't live when he leaves - issues in the exchange & the provider often need sorting out.
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I ordered on 22nd December, after the new tiers were announced, didn't seem to be an issue. Out of interest, if you use the old DSL checker does it show 30 or 50 available for upload? Ours changed to 50 earlier this month, I'd assumed it was just a blanket available to all type thing. It's certainly working at 50 up - both speed test & syncing a bunch of videos into Onedrive got to 50ish upload watching the stats on my router.
Yeah, mine shows up as 50Mbit up and has done for a little while now shown >> here <<.
I phoned BT the other day and they said they can see BT Wholesale showing it, but cannot see any way to upgrade us to it.
The funny thing was she said I could upgrade to the up-to 10Gbit up and down (business connection), sadly that's out of my price range LOL.
So something isn't right, I know that there will be about 6 or 7 (with a maximum of 12) FTTP connections on our Splitter Node due to BT deciding on giving everyone else FTTC
Like I said I might give it a little while and then phone BT again about this.
BTW was the price between the 30 and 50 up the same or was it more for the 50 up?
Just checked Zen and it says the following (btw I can get both FTTP as well as FTTC):
Your line will typically support up to 330.0Mbps download, 50.0Mbps upload
...
Your line will typically support up to 39.8Mbps download (Min. 27.4Mbps and Max. 55.0Mbps), 8.5Mbps upload
So 50Mbit up is available to me.
For anyone who's interested here are some shots of the new ONT (I've since tidied up the cabling!) & analog socket setup (which is a bit of an ugly hack, but it's hidden & we don't use it anyway:
https://imgur.com/9H1MNMX
https://imgur.com/FugL3Id
https://imgur.com/BFBH4yc
https://imgur.com/Om50Hn3
https://imgur.com/7MARMLd
Yeah your actual ONT is the smaller single data port, all enclosed in a case that hides all the cables between the BBU and the ONT.
Ours is the old 4 data port version, but ours is on the wall with a sideboard next to it so its hidden
Our Master Socket hasn't the FVA Faceplate due to I wired the cable from the ONT to the Master Socket and just disconnected the copper line from it.
I am not a fan of the extra face plates that stick out more than required.
Paul
Edited by PaulKirby (Sat 27-Jan-18 20:07:37)
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The 300 down option (Zen don't sell it at 330, I wonder if this is allowing some overhead as speedtests get into the low 300's) was only offered to me as a 50 up service (which was why I went for the 300 service, else I'd have saved some money & gone with the 220 service).
Your situation sounds like BT Retail struggling with a new product, when I called plusnet to cancel ADSL the chap on the phone was convinced they sold FTTP at speeds faster than 80 Mbps.
We're the first in our road on the DP, our neighbor has ordered FTTP but it's not in yet.
Thankfully it's under the stairs so the large ONT box isn't an issue, Openreach have some more work to do there to tidy the solution up.
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when I called plusnet to cancel ADSL the chap on the phone was convinced they sold FTTP at speeds faster than 80 Mbps. They used to, in the early days of their FTTP trial. Those who took the higher tiers are still on them. The Plusnet rep may have come across a couple of these customers.
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The 300 down option (Zen don't sell it at 330, I wonder if this is allowing some overhead as speedtests get into the low 300's) was only offered to me as a 50 up service (which was why I went for the 300 service, else I'd have saved some money & gone with the 220 service).
Yeah, BT only do the 300 as well, so its possble due to overheads.
Well we have had our fibre for just over a year, but back then it was 300/30, its just recently (about a few weeks) showing up as 50Mbit up.
Your situation sounds like BT Retail struggling with a new product, when I called plusnet to cancel ADSL the chap on the phone was convinced they sold FTTP at speeds faster than 80 Mbps.
Well its not really a new product, but just an update to a current one, so possibly just a confused sales staff member.
We're the first in our road on the DP, our neighbor has ordered FTTP but it's not in yet.
Yeah, ours was the first order on our pole the lower end of our road (our road and side roads are split over two PCP cabinets) addresses on both were upgrade to FTTP back in 2011/2012 only top half of the road and their side roads went live back then.
We were very quick to order FTTP when it showed up only for our pole, which was a result from loads of emails from my local MP and myself to the CEO and Chairman of BT.
Then a year later the remaining lower part of the road and side roads got dropped to FTTC, even though the FTTP hardware is all there.
We also have 2 Splitter Nodes for our road and side roads and our Splitter Node only consists of a single fibre in and about 6 to 8 of the used possible 12 out.
Thankfully it's under the stairs so the large ONT box isn't an issue, Openreach have some more work to do there to tidy the solution up.
Yeah, sadly they wanted to install it as close to the Master Socket as possible, so I moved the Master Socket under the front bay window not far from a power socket.
Ours is sort of neat and tidy, I might tidy it up and cable tie it later on when I get access to it.
Paul
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Yeah, mine shows up as 50Mbit up and has done for a little while now shown >> here <<.
I phoned BT the other day and they said they can see BT Wholesale showing it, but cannot see any way to upgrade us to it.
I suspect BT Retail's ordering systems aren't fully aligned with BTW's new FTTP tiers yet, for some FTTP premises the old Infinity 4 (330/30) still shows, for some (like me) the newer Ultrafast 2 (330/50) is now showing:
https://s10.postimg.org/rucx9bqh5/image.jpg
Give it some time, it will sort itself out.
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Yeah, mine shows up as 50Mbit up and has done for a little while now shown >> here <<.
I phoned BT the other day and they said they can see BT Wholesale showing it, but cannot see any way to upgrade us to it.
I suspect BT Retail's ordering systems aren't fully aligned with BTW's new FTTP tiers yet, for some FTTP premises the old Infinity 4 (330/30) still shows, for some (like me) the newer Ultrafast 2 (330/50) is now showing:
https://s10.postimg.org/rucx9bqh5/image.jpg
Give it some time, it will sort itself out.
Yeah, possibly.
I get the following when I check my address on the BT site.
Ultrafast Fibre isn�t available where you live right now
You can still get speeds of up to 300Mb with Unlimited Infinity 4. So there�s nothing to stop you streaming, gaming, watching and downloading at home.
I might phone BT again Monday and explain that Zen can provide me with the 50Mbit up and see where it goes from there.
Was the 50Mbit up the same price as the 30Mbit up?
I know the ISP's are paying the same for the two.
Paul
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Why would u want 50Mbit upload for? Any reason for this?
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Why would u want 50Mbit upload for? Any reason for this?
I do a lot of uploading, I am a software / hardware developer and some data/content files I create are in the GB and I would like them to get uploaded as fast as possible.
Also I plane to do live streaming and 4K Streaming would be nice too.
Plus when I am testing a dev version of a Large Multiplayer game I also need as large of an upload as possible.
Also if the price is the same for 30Mbits up that it is for 50Mbits it makes sense to get the 50Mbits up.
You could say the same for 40Mbit down and 80Mbit down, suppose you can get 80Mbits but you only need 40Mbits, normally you would just go for 40Mbps, but say your ISP then say we will lower the price for 80Mbps to the same price as the 40Mbps, you would jump at it.
Paul
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Also if the price is the same for 30Mbits up that it is for 50Mbits it makes sense to get the 50Mbits up.
I'm seeing £59.99 pm for BT Ultrafast 2 (330/50) which appears to be the same price as their old Infinity 4 product (330/30):
https://s10.postimg.org/rucx9bqh5/image.jpg
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Also if the price is the same for 30Mbits up that it is for 50Mbits it makes sense to get the 50Mbits up.
I'm seeing £59.99 pm for BT Ultrafast 2 (330/50) which appears to be the same price as their old Infinity 4 product (330/30):
https://s10.postimg.org/rucx9bqh5/image.jpg
Thanks, yeah I thought it might be the same price due to the ISP's are charged the same price for the two.
Paul
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I see that the ONT comes with a telephone socket that has a switch FVA & COPPER.
Question (somehow related)
1) is this socket connected to the �old� socket below? So when you switch to copper, does it connect to the socket below?
2) With zen FTTP you can also get line rental, which is a copper line. Does that means you will need to use the new socket or one can leave everything in the old socket?
Hopefully someone knows! (Because in our situation, the FTTP ONT will be far away from the �original� master socket, so if the phone line needs to be connected to the new ONT/phone socket, that will be a pain).
Thanks
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We already had two PSTN lines + ADSL (now both cancelled), so both sockets were already in place (ignore the lower one in my pictures, for the purposes of this it's just another phone line & isn't connected at all to the upper box).
As part of the installation a new faceplate is installed which has the switch on it, that selects between either the existing copper pair (which was already in place) and the new copper pair (FVA fed from the ONT). In your situation where the ONT wont be close to the existing master socket (the link cable they use is pre-terminated at each end so I don't imagine there's much room for flexibility) I'd imagine they'll leave your existing master socket alone & install a new one next to the ONT which is FVA only (probably the same as mine, just the PSTN option on the switch wont do anything).
I didn't bother with he Zen line rental (we've not used a land line in years), however only BT provide FVA as I understand it so I'd imagine your existing PSTN line will be used by Zen & things stay as they are (but I could be wrong!)
The chap who performed our installation was flexible about how it was done - our house has the grey BT box by the front door, when the house was built the builder ran cabling inside the walls to an understairs cupboard for the master socket, which the installation engineer obviously couldn't use, he was fine about running the fibre around the side of the house to the external wall for the same cupboard.
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I see that the ONT comes with a telephone socket that has a switch FVA & COPPER.
Question (somehow related)
1) is this socket connected to the �old� socket below? So when you switch to copper, does it connect to the socket below?
Hi FTTP2, I have had three very painless FTTP installs with Zen, two overhead and one underground - different premises. To answer this question based upon my installation is very easy:
If arriving underground they will simply run a new fibre cable to wherever you seek to have the ONT placed - they will leave the existing copper circuit alone.
If arriving overhead they will seek to install a hybrid cable which also has one copper pair (in an aim to avoid two overhead cables running to the property). However, if you desire, or have more than one pair in use, they will simply run the hybrid cable again to anywhere you wish to place the ONT and if desired will leave the existing copper circuit alone.
2) With zen FTTP you can also get line rental, which is a copper line. Does that means you will need to use the new socket or one can leave everything in the old socket?
This I think is causing the confusion. In all of my installations, whilst there are telephone ports on the ONT, the ONT is not used for telephone lines, that is the telephone circuits do not arrive over fibre, only the Internet from the ONT. The benefit of combining the telephone with the fibre is purely for a bundle price (cheaper FTTP rental through kickback of also having the telephone line with Zen), the two products still arrive separately, Internet over the fibre to the new ONT only, and telephone as it was before over the existing copper circuit, and if nearby, the copper pair from the hybrid cable and if only one circuit, connected to the Master socket.
To be fair, I was also confused by this when talking to Zen sales department the first time around, as having experience of Fibre installs in Jersey, where the two are combined at the ONT (Internet and telephone over fibre), I had envisaged the same. I suspect perhaps OR do not do this because of exactly the possible problems and concerns you are highlighting. All three times the OR Engineers have been very helpful and very flexible with their approach and a credit to OR.
Hope this helps and if you have any more questions please do not hesitate to ask.
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Thank you both! No more questions (for now!).
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Dear @Mendip perhaps another question about migration.
We currently have (of course) a PSTN + ADSL. When you moved to Zen with FTTP + line rental. Assuming you moved from another provider, was there
A) Any need to �cancel� teh pstn/adsl lines, or does this happens automatically with the migration?
B) cost? Is there any more cost for migration vs activation cost that Zen already charges? Or is there also �charges� for activating/migrating the PSTN line (to Zen)?
Thanks
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Hi FTTP2,
A) Any need to �cancel� teh pstn/adsl lines, or does this happens automatically with the migration?
Interesting question, and something to be very, very careful about. In theory Zen as the gaining party can handle everything. However, and if I were you, I would approach it as follows:
a) switch the telephone line to Zen now, assuming your broadband and line are not currently bundled, then;
b) order (including bundling your new Zen telephone line) and have the install of FTTP take place, then;
c) terminate the ADSL.
This will give you the bundled FTTP price, and maintain the ADSL service until FTTP service is online.
If you are currently bundled with another provider, the best advice I can give you is to explain everything to Zen, and ask their advice, unless you can run the risk of a period without ADSL service (you cannot have an ADSL/VDSL service without a live/active telephone line). What I would not do is cancel anything with your current provider(s) until you are absolutely sure of your options.
In my cases it was and is, easy. All my telephones are, and have been with, Zen for nearly 10 years, after leaving BT, so it was and continues to be, an easy process.
B) cost? Is there any more cost for migration vs activation cost that Zen already charges? Or is there also �charges� for activating/migrating the PSTN line (to Zen)?
I normally deal with business, but as far as I can see and would expect for Home:
Telephone migration - no charge from Zen as the gaining provider 'Free to Switch' - this only is chargeable when there is no telephone line installed.
FTTP - £55 to activate a new FTTP connection - but as you have probably noted -' £48 activation charge for new ADSL broadband connections where customers are not switching an existing service from another provider.' - I read this as not applicable and believe that what it is saying is, if there is already a live connection for ADSL, then there would not be a charge for migrating your ADSL connection - logical.
However I would expect a £55 activation charge for FTTP, as I am assuming you do not have a fibre run and ONT already in place at your property. Also consider that the fee also covers the supply of a 'free' router from Zen.
I do not believe you would be charged a migration fee, as you are not migrating technically, and certainly not a migration and an activation fee - I certainly have never experienced this; it is either one fee or nothing.
Thus I would expect from the gaining provider (Zen) for a home product a total of £55, plus the first month line rental and FTTP rental at the time of placing the order and nothing else.
As far as I am aware (and there are a lot more knowledgeable people in the industry on this forum than me), with activation you are charged as above, with migration sometimes no fee, but the gaining provider can notify the losing provider and it should all happen seamlessly - but from experience it can get out of sink. If you can, I would avoid 'simultaneous provide' - for me it has never really worked, with another 'rather large third party company' involved in all of this. If you have the option to break the steps down and remain in control, my advice would be to do so.
Thus my suggestion of trying to keep the ADSL overlapping the FTTP install so that you are not without a service.
Really it comes down to two things:
a) Are you still in contract with your current provider(s) for ADSL and telephone, and;
b) Are they bundled together already with one provider?
If it is 'no' to both above, then it should be a very simple process.
Hope this helps and if you need more help please do not hesitate to ask.
All the best,
Mendip.
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Hi FTTP2,
A) Any need to �cancel� teh pstn/adsl lines, or does this happens automatically with the migration?
Interesting question, and something to be very, very careful about. In theory Zen as the gaining party can handle everything. However, and if I were you, I would approach it as follows:
a) switch the telephone line to Zen now, assuming your broadband and line are not currently bundled, then;
b) order (including bundling your new Zen telephone line) and have the install of FTTP take place, then;
c) terminate the ADSL.
This will give you the bundled FTTP price, and maintain the ADSL service until FTTP service is online.
If you are currently bundled with another provider, the best advice I can give you is to explain everything to Zen, and ask their advice, unless you can run the risk of a period without ADSL service (you cannot have an ADSL/VDSL service without a live/active telephone line). What I would not do is cancel anything with your current provider(s) until you are absolutely sure of your options.
In my cases it was and is, easy. All my telephones are, and have been with, Zen for nearly 10 years, after leaving BT, so it was and continues to be, an easy process.
B) cost? Is there any more cost for migration vs activation cost that Zen already charges? Or is there also �charges� for activating/migrating the PSTN line (to Zen)?
I normally deal with business, but as far as I can see and would expect for Home:
Telephone migration - no charge from Zen as the gaining provider 'Free to Switch' - this only is chargeable when there is no telephone line installed.
FTTP - £55 to activate a new FTTP connection - but as you have probably noted -' £48 activation charge for new ADSL broadband connections where customers are not switching an existing service from another provider.' - I read this as not applicable and believe that what it is saying is, if there is already a live connection for ADSL, then there would not be a charge for migrating your ADSL connection - logical.
However I would expect a £55 activation charge for FTTP, as I am assuming you do not have a fibre run and ONT already in place at your property. Also consider that the fee also covers the supply of a 'free' router from Zen.
I do not believe you would be charged a migration fee, as you are not migrating technically, and certainly not a migration and an activation fee - I certainly have never experienced this; it is either one fee or nothing.
Thus I would expect from the gaining provider (Zen) for a home product a total of £55, plus the first month line rental and FTTP rental at the time of placing the order and nothing else.
As far as I am aware (and there are a lot more knowledgeable people in the industry on this forum than me), with activation you are charged as above, with migration sometimes no fee, but the gaining provider can notify the losing provider and it should all happen seamlessly - but from experience it can get out of sink. If you can, I would avoid 'simultaneous provide' - for me it has never really worked, with another 'rather large third party company' involved in all of this. If you have the option to break the steps down and remain in control, my advice would be to do so.
Thus my suggestion of trying to keep the ADSL overlapping the FTTP install so that you are not without a service.
Really it comes down to two things:
a) Are you still in contract with your current provider(s) for ADSL and telephone, and;
b) Are they bundled together already with one provider?
If it is 'no' to both above, then it should be a very simple process.
Hope this helps and if you need more help please do not hesitate to ask.
All the best,
Mendip.
@Mendip, thanks again for the reply! I was browsing through this again and saw I didn�t mention anything. The info was super useful, and I could share this with my �new� neighbourhood that is getting FTTP �soon�...
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@Mendip, thanks again for the reply! I was browsing through this again and saw I didn�t mention anything. The info was super useful, and I could share this with my �new� neighbourhood that is getting FTTP �soon�...
You are most welcome. If you or any of your neighbourhood have any other questions, please do not hesitate to ask.
All the best; once you have FTTP you will never look back and wonder how you ever coped with ADSL or VDSL!
Mendip
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@Mendip, thanks again for the reply! I was browsing through this again and saw I didn�t mention anything. The info was super useful, and I could share this with my �new� neighbourhood that is getting FTTP �soon�...
You are most welcome. If you or any of your neighbourhood have any other questions, please do not hesitate to ask.
All the best; once you have FTTP you will never look back and wonder how you ever coped with ADSL or VDSL!
Mendip
Funny you say that, we were discussing that same thing here the other night, we could never go back to ADSL2+ with a very inconsistent phone line that died when it become windy and when it rained heavy etc.
Now its like when we need to download something its just there, uploading huge files in the several gigabytes range only takes about 20 to 30 mins where as before would take 13.5 hours, so its a huge better now.
Granted I had issues getting here, but I am glad I did all that.
Paul
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Paul,
I feel much the same even though I'm on VDSL2 (80/20). I run a large family video archive c100TB and having 20Mbps up has brought it to life like never before. So whereas 80 down is probably all we need for now I'd love to see a further significant increase in up speed as I'm sure would many others. Not that I am so sure that I could afford it! )
MikeM
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Yeah our down speed is fine and don't really need any faster, I am still waiting for BT to pull their finger out and upgrade my up speed from 30Mbps to 50Mbps.
BT Wholesale says I can get it shown >> here <<, but BT Retail on the phone says I cannot.
So I will give them to the end of the month and will give them another phone call and query about it, but if no joy an email will be sent.
Paul
Edited by PaulKirby (Sat 24-Feb-18 16:08:58)
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Paul,
Our only hope in the foreseeable future would be G-Fast but can't see that happening being as we're on an AIO cab and BTO in their wisdom when doing the necessary rearrangement of our EO lines added what I feel to have been an unnecessary 80m loop to the new D-sides making my D-side 180m or so when it could have been closer to 100m. No, not complaining as we now all have good fast connections compared to what we had previously. Nevertheless that doesn't stop me being envious of those with FTTP connections.
I just hope my maximum attainable doesn't drop too much further having dropped from well over 100Mbps when first enabled to the current 82Mbps or so as more residents have upgraded their connections.
MM
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Not even looked at my cabinet(s) since the FTTC cabinet was installed November last year.
I know the new PCP cabinet hadn't had the phone lines moved over from the old cast iron cabinet this time last year due to it wasn't fully closed and was empty when I looked inside.
But there is 3 cabs sitting there still, when I am out next I will have to take a look.
I know a G.FAST Pod wouldn't help most of the people on my cabinet if there was one fitted due to only the shops would be able to get it due to the distance.
What we really love about FTTP is that everything is via fibre now and we are now no longer using our copper line for anything, so its now terminated in the BT80.
So we now no longer loose our broadband and or our phone line when it rains or gets windy.
Hopefully yours doesn't go any lower.
Paul
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Virgin need to do some tweaks to their upload rate if possible. I get 220Mbps down - great - but only about 10Mbps up.
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I've recently ordered Zen FTTP at my new property. They initially stated it might take 4-6 weeks! However, thankfully, I ordered on the 13th & having the ONT box installed tomorrow!!! (If this damn snow holds off).
The FTTP line and grey exterior box is on the far left of my house and my office is on the far right - would they be able to run an exterior cable along the front of the property and put the ONT box in the office (where its situated atm is the dining room).
I must say I am very please with the customer service with Zen so far. I've opted for 80/20 for now as its £40/£42 a month Once i'm out of contract and it goes to £46 i'll plumb for the 152/30 @ £50 a month
Edited by deleted (Mon 26-Feb-18 12:43:19)
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I've recently ordered Zen FTTP at my new property. They initially stated it might take 4-6 weeks! However, thankfully, I ordered on the 13th & having the ONT box installed tomorrow!!! (If this damn snow holds off).
Grats
The FTTP line and grey exterior box is on the far left of my house and my office is on the far right - would they be able to run an exterior cable along the front of the property and put the ONT box in the office (where its situated atm is the dining room).
They will install the ONT where the fibre comes in (i.e. far left side), but you could run an Ethernet Cable from the ONT to the far right where you can place your router.
Paul
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I've recently ordered Zen FTTP at my new property. They initially stated it might take 4-6 weeks! However, thankfully, I ordered on the 13th & having the ONT box installed tomorrow!!! (If this damn snow holds off).
Grats
The FTTP line and grey exterior box is on the far left of my house and my office is on the far right - would they be able to run an exterior cable along the front of the property and put the ONT box in the office (where its situated atm is the dining room).
They will install the ONT where the fibre comes in (i.e. far left side), but you could run an Ethernet Cable from the ONT to the far right where you can place your router.
Paul
Hi Paul - I thought as much, but it was worth hoping for! I was going to take the day off to get them to do this, might not bother now if you're certain they won't?
Cheers
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They might, or you could, go back out of the wall and run external ethernet cable round yourself to where you want it. Or most handymen could if you don't fancy doing it yourself.
If you supply the cable they might even run it for you, including the drilling and push-through plus weather-sealing at each end, given the customary coffee/tea and biscuits. (Newton figs are the favourite of at least one  ).
If you do it yourself or get someone else in, don't forget a small drip loop below each outside entry point.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 75808/13984Kbps @ 600m. BQMs - IPv4 & IPv6 |
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I've recently ordered Zen FTTP at my new property. They initially stated it might take 4-6 weeks! However, thankfully, I ordered on the 13th & having the ONT box installed tomorrow!!! (If this damn snow holds off).
Grats
The FTTP line and grey exterior box is on the far left of my house and my office is on the far right - would they be able to run an exterior cable along the front of the property and put the ONT box in the office (where its situated atm is the dining room).
They will install the ONT where the fibre comes in (i.e. far left side), but you could run an Ethernet Cable from the ONT to the far right where you can place your router.
Paul
Hi Paul - I thought as much, but it was worth hoping for! I was going to take the day off to get them to do this, might not bother now if you're certain they won't?
Cheers
For our install they did run the Fibre cable around the side of the house, to get the ONT to a cupboard (on an external wall), the installer was more than happy to be flexible (helped that there was already a hole with a CAT5 cable coming through which he was happy to use). So long as you're not making his life really hard I don't see you having a problem with getting the ONT sited where you want.
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Funny you say that, we were discussing that same thing here the other night, we could never go back to ADSL2+ with a very inconsistent phone line that died when it become windy and when it rained heavy etc.
Now its like when we need to download something its just there, uploading huge files in the several gigabytes range only takes about 20 to 30 mins where as before would take 13.5 hours, so its a huge better now.
Granted I had issues getting here, but I am glad I did all that.
Paul
Well, that is the exact issue we are having here. ADSL rated at 2.5 / 0.5 Mbps if no rain/wind etc. I had to run 5 ADSL lines here with a loadbalancer. So plenty of issues to care especially during the Jan/Feb months. So got lucky by initiating a Community Fibre project and �most� of the neighbourhood signed up! So it was a great cost sharing project. So... also I did had some issues to get it this far.
Openreach finished all the street works, they told us last week they pass it on to publishing team to get this into the database... so.... checking every day, but they did say 2 weeks. So it means end of this week or next. You can imagine how eager I am to get rid of those 5 ADSL modems, ADSL services, copper lines and load balancer for 1 �neat� FTTP.
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Hi Paul - I thought as much, but it was worth hoping for! I was going to take the day off to get them to do this, might not bother now if you're certain they won't?
What you could of done was before the external work was done, was to ask them if it was possible to install the CSP Box the other side (i.e. far right side) of your building.
I know our Master Socket was moved to our left side of the bay window here and they was going to install it that side, but I asked for our CSP to be installed the right side of our bay windows and also explained that the power socket was on the right side also.
They were very polite and installed it the right side.
But since your CSP has already been done, that part is too late, but like I said there is nothing stopping you from installing an Ethernet Cable to place the router in your office, the ONT isn't that big and they install all parts close together.
Paul
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For our install they did run the Fibre cable around the side of the house, to get the ONT to a cupboard (on an external wall), the installer was more than happy to be flexible (helped that there was already a hole with a CAT5 cable coming through which he was happy to use). So long as you're not making his life really hard I don't see you having a problem with getting the ONT sited where you want.
Well its too late for them to have the fibre moved due to the CSP is already installed.
Also the fibre cable they install going from the CSP to the ONT isn't that long (well ours wasn't) so the only option would be to use an Ethernet Cable either between the ONT and Router or have the router by the ONT and run the Ethernet Cable from the router to the nearest Network Switch etc.
Either make the Ethernet Cable yourself or buy a premade one to fit etc.
Paul
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For our install they did run the Fibre cable around the side of the house, to get the ONT to a cupboard (on an external wall), the installer was more than happy to be flexible (helped that there was already a hole with a CAT5 cable coming through which he was happy to use). So long as you're not making his life really hard I don't see you having a problem with getting the ONT sited where you want.
Well its too late for them to have the fibre moved due to the CSP is already installed.
Also the fibre cable they install going from the CSP to the ONT isn't that long (well ours wasn't) so the only option would be to use an Ethernet Cable either between the ONT and Router or have the router by the ONT and run the Ethernet Cable from the router to the nearest Network Switch etc.
Either make the Ethernet Cable yourself or buy a premade one to fit etc.
Paul
Ah - sorry I missed the bit about this being a 2 stage install.
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Well, that is the exact issue we are having here. ADSL rated at 2.5 / 0.5 Mbps if no rain/wind etc. I had to run 5 ADSL lines here with a loadbalancer. So plenty of issues to care especially during the Jan/Feb months. So got lucky by initiating a Community Fibre project and �most� of the neighbourhood signed up! So it was a great cost sharing project. So... also I did had some issues to get it this far.
Nice, yeah we had loads of issue like all the BS for BTOR / BT etc which went on for 5 years and that was with all the fibre hardware installed.
We finally was able to order FTTP October 2016 then BT either removed the old FTTP hardware or just the Manifold and then installed a fibre cabinet and then moved everyone else over to FTTC, so only lines on our phone pole connected to our PCP can get FTTP.
Every time I ask BT why I get told there is no FTTP infrastructure down my road.
Anyhow I am glad its all resolved now
Openreach finished all the street works, they told us last week they pass it on to publishing team to get this into the database... so.... checking every day, but they did say 2 weeks. So it means end of this week or next. You can imagine how eager I am to get rid of those 5 ADSL modems, ADSL services, copper lines and load balancer for 1 �neat� FTTP.
Please be aware if those copper lines are not to be used and you cancel them you will get charged, we found that out when we moved our phone line over to FVA, the sad thing was we wasn't told of this when ordering.
I think it was about £35 so if you cancel all of your 5 lines that would become £175.
So I would also query that with your provider.
Paul
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The cancellation thing does seem to vary a bit - we had two lines, one with plusnet & the other Sky, the plusnet line had a cease fee applied, the Sky one did not (which was what I expected - from memory there's an openreach charge applied for their lines, which may not apply to unbundled ones).
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The longest pre-made kit is 30m Paul.
ALWAYS easier to run externally I reckon.
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If under around 25m, then that�ll be fine I�m sure.
Tea helps when it�s snowy and windy.
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The longest pre-made kit is 30m Paul.
I knew they did different lengths, but wasn't aware of the 30m, I know ours was very short, but ours just needed to go through the wall, so 1 metre would of been fine with loads left over.
ALWAYS easier to run externally I reckon.
True, but would depends on the exterior.
Paul
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The cancellation thing does seem to vary a bit - we had two lines, one with plusnet & the other Sky, the plusnet line had a cease fee applied, the Sky one did not (which was what I expected - from memory there's an openreach charge applied for their lines, which may not apply to unbundled ones).
Yup, termination fees are the hidden cost! It cost us with 2circles.co.uk (via Openreach) £50 per line! If I cancel ADSL = £50 per line, or cancel the PSTN = £50 per line, but I found out that cancelling PSTN automatically cancels the ADSL on it as well (if you have one). Why? They said it is because an engineer has to come to the cabinet/exchange and something to switch off.
But..I also found out that �porting� / �migrating� your number to another provider also �terminates� your current phoneline + ADSL at the current provider. And porting (at least with some VOIP providers) can be £10-20 per line, much better!
A bit of an annoying loop hole that can rack up costs if you don�t know what you are doing. So I guess we will be keeping our numbers then!
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Openreach finished all the street works, they told us last week they pass it on to publishing team to get this into the database... so.... checking every day, but they did say 2 weeks. So it means end of this week or next. You can imagine how eager I am to get rid of those 5 ADSL modems, ADSL services, copper lines and load balancer for 1 �neat� FTTP.
Guess what, WBC FTTP, 330/50, 1 stage is made available yesterday!
https://postimg.org/image/cgqelduf9/
I don�t think I can wait until tomorrow!
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The cancellation thing does seem to vary a bit - we had two lines, one with plusnet & the other Sky, the plusnet line had a cease fee applied, the Sky one did not (which was what I expected - from memory there's an openreach charge applied for their lines, which may not apply to unbundled ones).
Yup, termination fees are the hidden cost! It cost us with 2circles.co.uk (via Openreach) £50 per line! If I cancel ADSL = £50 per line, or cancel the PSTN = £50 per line, but I found out that cancelling PSTN automatically cancels the ADSL on it as well (if you have one). Why? They said it is because an engineer has to come to the cabinet/exchange and something to switch off.
But..I also found out that �porting� / �migrating� your number to another provider also �terminates� your current phoneline + ADSL at the current provider. And porting (at least with some VOIP providers) can be £10-20 per line, much better!
A bit of an annoying loop hole that can rack up costs if you don�t know what you are doing. So I guess we will be keeping our numbers then!
Well I am not too sure if its due to BT sending the engineers to the cabinet or exchange to switch something off, my copper line was still connected due to it had power on the line when I checked it 3 months after our phone line was moved over to FVA.
Maybe its changed now I don't know, but I was never told I would be charged a cease on the line fee for moving over from ADSL to FTTP along with the phone line also moving over to FVA.
I cannot moan due to I paid no installation fee what so ever, so I am still better off than some would be, but it would of been nice to be told before hand.
Paul
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Openreach finished all the street works, they told us last week they pass it on to publishing team to get this into the database... so.... checking every day, but they did say 2 weeks. So it means end of this week or next. You can imagine how eager I am to get rid of those 5 ADSL modems, ADSL services, copper lines and load balancer for 1 �neat� FTTP.
Guess what, WBC FTTP, 330/50, 1 stage is made available yesterday!
https://postimg.org/image/cgqelduf9/
I don�t think I can wait until tomorrow!
Grats, I hope it all goes well, I know BT has been having issues when ordering FTTP as other people have been saying in other posts.
Keep up all updated on how it all goes.
p.s. you can still see your number on your image if you look carefully 
Paul
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@Mendip.
I finally could place an order this morning! So it was great to be able to do so. However, they start explaining that Openreach will visit twice. One for a survey of the site/place (?) and another for installation. Only with the installation our presence is required.
Well, I am aware of the �old� style 2 stage visits, and the �new� connectorised system 1 stage visit. We are part of the latter one. Do you have any idea what this survey means? Or is That the Openreach system is not fully prepped yet to communicate the new way of working?
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If you reply directly (click on the �reply� button above a post by Mendip) it would be easier for all to follow the thread, and Mendip, if set up for it, might get a notification that someone has replied to their post ....
The survey *may* just be done �on paper� by looking at network records and Google Streetview. But if that looks dubious they may well send a surveyor to site.
If fed overhead, then they will be looking at line of site to the property, carrier poles, D poles, joint user poles, trees, road crossings, etc, etc.
If underground is there a clear duct route, etc.
Also length from the CBT node ... should be less than approx 140m
So many things to be considered before sending the installer out, and there will be a 1st visit by an ID engineer to �prove� light from correct SASA to the routed port on the CBT.
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.... a 1st visit by an ID engineer to �prove� light from correct SASA to the routed port on the CBT.
Thanks for the tips, still need to get my head around this replying thing here. Could you explain what you mean with SASA. Is that where the CBT is eventually connected to the fibre exchange?
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The SASA is the bundle of 32 fibres �E sides� if such a thing existed on FTTP.
Each of the 32 goes to specific point/tray in the the head end at the exchange. If the fibre from the DP/CBT. has been misrouted to the wrong SASA then upon activation the ONT serial number input will never be �seen� by the head end and the whole thing just will not come into service.
PITA but sadly it does happen.
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5m is the shortest of the kits.
You are supposed to have 2m slack wound into the CSP.
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The SASA is the bundle of 32 fibres �E sides� if such a thing existed on FTTP.
Each of the 32 goes to specific point/tray in the the head end at the exchange. If the fibre from the DP/CBT. has been misrouted to the wrong SASA then upon activation the ONT serial number input will never be �seen� by the head end and the whole thing just will not come into service.
PITA but sadly it does happen.
Yeah, that sort of happened with our install, all fibres from the exchange right up to where it goes into our splitter node was all fine.
Sadly all the fibres in our splitter node to all our DP's were in the wrong trays, so they didn't match what the system said.
So this was flagged as a build issue where we all had a TAG put on our lines / addresses.
It took a further 2 or so weeks to get the fibres all done correctly then the tag was removed and we was able to progress.
Paul
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5m is the shortest of the kits.
You are supposed to have 2m slack wound into the CSP.
Yeah, maybe, I haven't looked in the CSP when it was done due to it was cold outside, I was referring to the length I can see of the fibre cable from the ONT to the CSP.
Is that 2m slack for just in case they need to re-join the fibres later on?
Also wouldn't part of that 2m slack be part of the blown fibre due to there was a fair bit of that wrapped in the tray before the internal work was done, I did take a look inside then.
Paul
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Yep, slack for future resplicing etc.
2m of blown and 2m of the fibre from the ONTE.
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The SASA is the bundle of 32 fibres �E sides� if such a thing existed on FTTP.
Each of the 32 goes to specific point/tray in the the head end at the exchange. If the fibre from the DP/CBT. has been misrouted to the wrong SASA then upon activation the ONT serial number input will never be �seen� by the head end and the whole thing just will not come into service.
PITA but sadly it does happen.
So, a new ONT will be connected directly to a CBT. The CBT is run off from a splitter.
This is just a question, if there is no CBT (yet) but only a splitter, will the engineer able to connect by directly connecting an ONT to the fibre splitter (or does it always needs to go through a CBT?).
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Are you 100% that it will be connectorised installation ?
No CBT, no install.
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Are you 100% that it will be connectorised installation ?
No CBT, no install.
Yes. Sorry to confuse you. To give more detail, we are a site with many buildings. So we have requested to have a connection in a particular building 100 metres from the street. So what they did is the following:
Street Pole with Splitter A
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Pole on our site
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Underground box with splitter B (just next to the pole)
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Underground box 100 metres away with a Splitter C + CBT
So, yes, we will connect to this CBT. My question was about Splitter B, the reason is that in the future we want to pull a connection from there to another place on our site. So, I understand that we will need a CBT coming of splitter B. Is that something that a �survey� visit in the future will notice that, or do you think we have to �pay� extra for such an install?
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They aren�t all splitters ... though without seeing the contents or node ID�s can�t exactly say what�s what.
Yep, a survey should identify the best way to feed a new CBT.
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Yep, slack for future resplicing etc.
2m of blown and 2m of the fibre from the ONTE.
I thought so, I know I say the long fibre that was blown, that could of been 2m in length, but like I said I didn't see the fibre cable when they did the internal work, but I will take your word for it
Paul
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They aren�t all splitters ... though without seeing the contents or node ID�s can�t exactly say what�s what.
Yep, a survey should identify the best way to feed a new CBT.
Yeah that got me confused with ours a while back, but our Splitter is in a roundish enclosure located at the bottom of our road.
Where as our DP's are located in the chambers by each pole which was in a squareish enclosure.
But I think you said I had the older hardware, which is probably true due to ours has been sitting there since 2011 - 2012
Paul
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They aren�t all splitters ... though without seeing the contents or node ID�s can�t exactly say what�s what.
Yep, a survey should identify the best way to feed a new CBT.
Ok, more thoughts. Sorry.
We are a site with multiple buildings. Our original copper linesss (yes a few) comes to our site to building A (this route is passes 2 buildings and is seriously long, perhaps 100+ metres). At the street level where those copper lines come from, there is also a CBT installed. The CBT I have mentioned that is specially installed on our site is at building B. In the BT openreach database (not sure what the right term is), there is not distinction made, we only have the house name + address of the site.
A) So when I ordered the FTTP on our address, how would Openreach know in their survey which way I would like them to connect? (If I want it on building A, it will require the engineer a cherry picker to install cables following 2 buildings, if I want it on Building B it only takes 4 metres of fibre underground into the house).
B) is there a better way to make a distinction? Because we just finished this FTTP install in our street, should I inform openreach to label the CBT at building B as a seperate building in their database? What do they do on sites with multiple buildings?
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Wait, because you�ll just stress yourself out trying to tell whom you feel should know.
Specify upon ordering that service required in building B .... (or whichever) and hopefully it�ll trigger a visit from a survey officer. Thrash it out with them.
If this doesn�t happen, then you�ll have to discuss with the installer... who will, if not feasible on the day, send the job for survey.
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Wait, because you�ll just stress yourself out trying to tell whom you feel should know.
Specify upon ordering that service required in building B .... (or whichever) and hopefully it�ll trigger a visit from a survey officer. Thrash it out with them.
If this doesn�t happen, then you�ll have to discuss with the installer... who will, if not feasible on the day, send the job for survey.
thanks, clear!
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The SASA is the bundle of 32 fibres �E sides� if such a thing existed on FTTP.
Each of the 32 goes to specific point/tray in the the head end at the exchange. If the fibre from the DP/CBT. has been misrouted to the wrong SASA then upon activation the ONT serial number input will never be �seen� by the head end and the whole thing just will not come into service.
PITA but sadly it does happen.
Guess what? The install happened today, and Dave B. did the install... flashing PON light! Apparently the wrong SASA... funny.. I sort of understand what he meant after your comment above! So the poor guy of the phone had to turn off sections to find out where we were connected on (we are the first to be connected today, tomorrow the 2nd on the street). Luckily Dave was pretty sussed and arranged an ID engineer (as you have said) to sort it out.... but Dave wasn�t happy.. he said it happens far too often that these are wrongly routed.
I also noticed that when they were installing the cable on the street and connecting them up. They needed to test it... because we had this �extra� CBT on our site, it was all missed. Seems like the job was a bit hushed to say the least. Anyway... let�s hope tomorrow it is all fine!
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Oh dear ........
Yep, it is happening too frequently at present. Too many noobs out there in ID-land.
To me they ought to spend a couple of days out with an installer, this way they would have a better understanding of how it all fits together. The �old skool� bods were trained to do both, and then they split later ..... but then they all knew how it should be.
Good luck tomorrow.
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Oh dear ........
Yep, it is happening too frequently at present. Too many noobs out there in ID-land.
To me they ought to spend a couple of days out with an installer, this way they would have a better understanding of how it all fits together. The �old skool� bods were trained to do both, and then they split later ..... but then they all knew how it should be.
Good luck tomorrow.
Guess what, the fibre engineer came and the ID guys from Milton Keynes. They found that only us (with the special CBT on site) was connected to the wrong SASA, it took them a good 3 hours to connect it. Amazing how much time it cost... can't imagine that every fttp connection will require so much time! You will need a lot of BT engineers to get everyone on full fibre!
p.s the ID guys were also complaining about the crazy 95% goal last xmas. So many issues have come up since then they said!
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So you are in service now ?
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So you are in service now ?
Yess!!!! Not sure about how constant the 300 mbps is.... I have done a few speed tests and it is difficult to get that speed. But it is easy to get the 50 upload. So yes..... very happy coming from a 4x 2.5 Mbps ASDL load balanding
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I have done a few speed tests and it is difficult to get that speed.
I've done some speed testing on gigabit (Cityfibre) connections. The key thing is to make sure you're on a direct, wired ethernet connection into your switch or router - not on wireless.
Even with that, sadly I've seen many Windows laptops only achieve 100-200Mbps, whereas a Mac or Linux laptop gets the full speed on the same connection.
It may be possible to tune Windows with the right drivers, but the point to remember is that it may be that your computer that's the bottleneck, not the link.
Aside: full speed on a gigabit link is actually about 942Mbps. That's what you get left for payload, after TCP/IP and ethernet headers have taken their toll. Seeing the dial crank up to 942 is pretty cool
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Even with that, sadly I've seen many Windows laptops only achieve 100-200Mbps, whereas a Mac or Linux laptop gets the full speed on the same connection.
It may be possible to tune Windows with the right drivers, but the point to remember is that it may be that your computer that's the bottleneck, not the link.
Aside: full speed on a gigabit link is actually about 942Mbps. That's what you get left for payload, after TCP/IP and ethernet headers have taken their toll. Seeing the dial crank up to 942 is pretty cool
It might be a hardware/chipset issue with the LAN port.Although gigabit, it sometimes can�t support gigabit transfers...only gigabit connection! (Yes... it is poor marketing/sales).
It is indeed extremely cool to see 100+ Mbps for us... a dream come true! But then again, not many servers out there support this max speed anyway! But we are a site with 50+ users, so it is great to have more bandwidth to play with.
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I have done a few speed tests and it is difficult to get that speed.
I've seen many Windows laptops only achieve 100-200Mbps, whereas a Mac or Linux laptop gets the full speed on the same connection.
It may be possible to tune Windows with the right drivers, but the point to remember is that it may be that your computer that's the bottleneck, not the link.
Nothing to do with the Operating System, all to do with the hardware and wifi technology used. On my FTTP connection (330 Meg), I'm seeing wifi speed tests of ~ 310 Mbps on my Thinkpad X1 Gen 5 notebook running Win 10, same on both of our iPhone X's, same on a Win 10 desktop PC with an Asus PCE-AC88 wifi card. Getting around 120 Mbps on my old Thinkpad X220 notebook (again Win 10) but this is only 802.11n whilst others are all 802.11ac. Router is Linksys EA9500 which has 3 wifi radios (1 x 2.4ghz & 2 x 5ghz) so I can evenly split the traffic between the 3 radios.
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Nothing to do with the Operating System, all to do with the hardware and wifi technology used.
The tests I'm referring to were all on wired CAT5e gigabit ethernet, straight into the router - no wireless at all.
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