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My FTTP finally goes LIVE today 
https://www.thinkbroadband.com/assets/speedtest/1767... Looks good, hope you use and enjoy the new extra speed.
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Looks good, hope you use and enjoy the new extra speed.
Thanks will do.
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Register (or login) on our website and you will not see this ad.
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Need name change to fttpmax.
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My FTTP finally goes LIVE today 
https://www.thinkbroadband.com/assets/speedtest/1767...
Isn't that latency a bit high for FTTP? Thought BT based latency was closer to 10 or less?
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Isn't that latency a bit high for FTTP? Thought BT based latency was closer to 10 or less? Do you mean BT or Openreach? The ISP appears to be Aquiss, not BT retail; and the ISP has more impact than the local network deliver.
26 years of broadband connectivity since Sep 1999 trial - Live BQM
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Sorry forgot I needed to be specific. It's an Openreach provided network, providing a BT Wholesale product to an ISP.
Still, the latency is high for a FTTP product from my experience, unless I'm out the loop with my altnet latency figures.....
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My FTTP finally goes LIVE today 
https://www.thinkbroadband.com/assets/speedtest/1767...
congrats ..... 12ms here with ipv6 and 14ms with ipv4
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Still, the latency is high for a FTTP product from my experience Maybe the average latency values from a BQM CSV is a better measurement. Would be interested to hear peoples views on that.
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Maybe the average latency values from a BQM CSV is a better measurement. Would be interested to hear peoples views on that.
I am running typically sub 15ms on BQM with blips above that. On the speed test I am running about 30ms.
'My Latency' is a largely meaningless concept. Latency exists between endpoints which is only half defined in the case of 'My Latency'
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Isn't that latency a bit high for FTTP? Thought BT based latency was closer to 10 or less?
speedtest.net reported latency 6ms when I switch over to Windows 10 x64 from Linux.
https://www.speedtest.net/result/18696902321.png
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Running Think Broadband Speedtest using IPv6 using Windows 10. Maybe latency much better than Linux, I don't know - I have no idea. Maybe someone will tell you.
https://www.thinkbroadband.com/assets/speedtest/1768...
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Need name change to fttpmax.
Nah, I stick to adslmax.
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Sorry forgot I needed to be specific. It's an Openreach provided network, providing a BT Wholesale product to an ISP. I assume Aquiss is using BTw but of course not all Openreach FTTP ISPs are using BTw.
Still, the latency is high for a FTTP product from my experience, unless I'm out the loop with my altnet latency figures..... Yes, neighbours on toob have lower, but its a graphical browser speed test, perhaps even over a WiFi rather than an ICMP echo from a router or PC on a hard wired ethernet. I’m on virgin media coax/DOCSIS and have much higher… I don’t think max is a gamer, I might be wrong.
26 years of broadband connectivity since Sep 1999 trial - Live BQM
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C:\Users\AMDPC>ping bbc.co.uk
Pinging bbc.co.uk [2a04:4e42:200::81] with 32 bytes of data:
Reply from 2a04:4e42:200::81: time=6ms
Reply from 2a04:4e42:200::81: time=6ms
Reply from 2a04:4e42:200::81: time=6ms
Reply from 2a04:4e42:200::81: time=6ms
Ping statistics for 2a04:4e42:200::81:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 6ms, Maximum = 6ms, Average = 6ms
Running cmd ping from Windows 10.
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No, I don't play gaming on PC. I use to play Microsoft Flight Simulator X but not anymore.
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I think a simple ping from a device your end will be inline with the BQM data whereas the browser test is likely to be around double that.
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I think a simple ping from a device your end will be inline with the BQM data whereas the browser test is likely to be around double that. Or even more... my BQM shows a latency of around 7-8mSec (command line pings a bit less), a speedtest gives 27mSec. (IPv4 and IPv6 give essentially identical results)
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Just testing latecy using Linux terminal
lm@lm-System-Product-Name:~$ speedtest
Retrieving speedtest.net configuration...
Testing from Engine Room Technology (***.***.***.***)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by OCTAPLUS BROADBAND (London) [2.56 km]: 6.201 ms
Testing download speed................................................................................
Download: 930.40 Mbit/s
Testing upload speed...
Upload: 109.77 Mbit/s
lm@lm-System-Product-Name:~$
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Just testing latecy using Linux terminal
That looks good Max, confims what I thought, that the web speedtest "ping" is something different.
26 years of broadband connectivity since Sep 1999 trial - Live BQM
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That looks good Max, confims what I thought, that the web speedtest "ping" is something different.
That's good to know it. Here is my BQM (it look like lots of packet loss or just igorne it?)
https://www.thinkbroadband.com/broadband/monitoring/...
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Here is my BQM (it look like lots of packet loss or just igorne it?)
https://www.thinkbroadband.com/broadband/monitoring/... Could the spikes be your speed tests?
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You need to start complaing about the latency - I'm seeing 3ms
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
M H C
taurus excreta cerebrum vincit
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That's good to know it. Here is my BQM (it look like lots of packet loss or just igorne it?)
I'd ignore the red dots, you worry when you have red lines, but compare with my BQM for my Virgin Media coax service (in my sig) I have a constant 1% packet loss, doesn't really seem to affect me. Started in Oct 2025.
The spikes could easily be when your router is doing something else and takes longer to reply to Thinkbroadband. Not likely a problem. The average latency looks pretty good for a UK broadband service.
26 years of broadband connectivity since Sep 1999 trial - Live BQM
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You need to start complaing about the latency - I'm seeing 3ms This is quite cruel if you're familiar with the OPs history of obsessing over tiny things that aren't service impacting. 6ms from Telford to London is absolutely fine.
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This is quite cruel if you're familiar with the OPs history of obsessing over tiny things that aren't service impacting. 6ms from Telford to London is absolutely fine. 6ms is exceptionally good. I'm 20 miles from Heathrow and get 17ms to bbc.co.uk on Virgin coax cable.
26 years of broadband connectivity since Sep 1999 trial - Live BQM
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This is quite cruel if you're familiar with the OPs history of obsessing over tiny things that aren't service impacting. 6ms from Telford to London is absolutely fine.
Thanks. I always knew anything under 10ms is fine.
I just finished setup ethernet cable under floorboard for my bedroom, my daughter bedroom for her xbox 4k gaming etc.
Just doing last one ethernet cable to downstair hallway for wifi access point router (downstair)
Edited by adslmax (Sat 10-Jan-26 21:27:01)
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6ms is exceptionally good. I'm 20 miles from Heathrow and get 17ms to bbc.co.uk on Virgin coax cable.
Yep thanks. Just ran speedtest.net on Windows 11 Pro
https://www.speedtest.net/result/18700449039
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Good stuff, Max. Glad it went in well.
If anyone can test this connection's performance it's you. So please keep us posted and looking forward to seeing how it measures up.
BT Fibre. No Static At All.
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Thanks. ONT I got is Zyxel PM5313-00 the latest 2.5G Wan and Lan ports from Openreach.
Testing ping using CMD from Windows 11 Pro
Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.
Install the latest PowerShell for new features and improvements! https://aka.ms/PSWindows
PS C:\Users\W11> ping bbc.co.uk
Pinging bbc.co.uk [2a04:4e42:200::81] with 32 bytes of data:
Reply from 2a04:4e42:200::81: time=6ms
Reply from 2a04:4e42:200::81: time=6ms
Reply from 2a04:4e42:200::81: time=6ms
Reply from 2a04:4e42:200::81: time=6ms
Ping statistics for 2a04:4e42:200::81:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 6ms, Maximum = 6ms, Average = 6ms
PS C:\Users\W11>
Edited by adslmax (Sat 10-Jan-26 21:41:04)
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Thanks. ONT I got is Zyxel PM5313-00 the latest 2.5G Wan and Lan ports from Openreach.
Testing ping using CMD from Windows 11 Pro
Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.
Install the latest PowerShell for new features and improvements! https://aka.ms/PSWindows
PS C:\Users\W11> ping bbc.co.uk
Pinging bbc.co.uk [2a04:4e42:200::81] with 32 bytes of data:
Reply from 2a04:4e42:200::81: time=6ms
Reply from 2a04:4e42:200::81: time=6ms
Reply from 2a04:4e42:200::81: time=6ms
Reply from 2a04:4e42:200::81: time=6ms
Ping statistics for 2a04:4e42:200::81:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 6ms, Maximum = 6ms, Average = 6ms
PS C:\Users\W11>
That is fine, I didi a test using my Mac and on Zzoomm and it came up with this
adrian@Adrians-Mac-mini ~ % 72 packets transmitted, 72 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 5.177/6.224/19.682/1.625 ms
Now just use it
Adrian
Desktop machines Mac mini pro with macOS Sequoia, also pc Ryzen powered with windows something or other.
Zooming with Zzoomm FTTP,
Edited by zyborg47 (Sun 11-Jan-26 08:09:59)
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If you're concerned about packet loss use this website (remember to change test server to UK)
https://packetlosstest.com/
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You need to start complaing about the latency - I'm seeing 3ms
But where do you live? As Scotty said, "Ye Cannae Change The Laws Of Physics".
Light travels in fibre at around 2/3c, which is 200km/ms. Measuring round-trip means you'll see 1ms extra RTT for every 100km further away you are, and that's in the absolute best case (straight-line, no additional electronics in the path).
The driving distance from Telford to Telehouse North is 270-310km, so that's ~3ms RTT before you start.
What's important is *consistent* latency (i.e. minimal jitter) and no packet loss. The tests shown by adslmax look to be extremely good.
Edited by candlerb (Sun 11-Jan-26 21:09:26)
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If you're concerned about packet loss use this website (remember to change test server to UK)
https://packetlosstest.com/
Done it. On Windows 11 Pro PC
https://i.ibb.co/Z6pckWwf/packetlosstest.jpg
Edited by adslmax (Sun 11-Jan-26 12:01:04)
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Done it. On Windows 11 Pro PC
https://i.ibb.co/Z6pckWwf/packetlosstest.jpg Thats good, its not showing any packet loss.
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Thats good, its not showing any packet loss.
Thanks. Anyway that's all folk. FTTP are now reliable, stable, low latency and speed spot on right all day. Nothing to complaints. Seem Openreach overhead poles to the houses from underground chamber are all fine and working as it should be.
Thanks to Aquiss and Openreach.
Edited by adslmax (Sun 11-Jan-26 12:45:53)
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While latency is important to a certain degree, it is not a huge deal. If you play games it is, as a mate said, a high latency you will shoot someone, and they are not there any more. But normal everyday use it is not a thing. To be honest, until you posted this about latency, I have never tested it on my FTTP
Just wondering why you are so bothered about it?
Adrian
Desktop machines Mac mini pro with macOS Sequoia, also pc Ryzen powered with windows something or other.
Zooming with Zzoomm FTTP,
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Just wondering why you are so bothered about it? Some people have very high latency on VDSL/FTTC and some have latency that changes dramatically over time.
Higher latency is also visible in web pages, on some ISPs you click a link and it feels slow to open next page, even with high data rate connection, but this can ALSO be a faulty DNS service.
26 years of broadband connectivity since Sep 1999 trial - Live BQM
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Higher latency is also visible in web pages, on some ISPs you click a link and it feels slow to open next page, even with high data rate connection, but this can ALSO be a faulty DNS service.
high latency can (and along with dropped packets) can also be a sign of network congestion.......
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Forget to metioned. All testing are done via TP Link VX230v wifi 6 router. Do you think it worth to change to new TP Link Archer BE230 (BE3600) as I haven't setup this WiFi 7 fibre router yet.
I think it pointless to do it because all devices are all WiFi 6, none of them all on WiFi 7 yet. Might keep the wifi 7 in the spare cupboard for now for future.
TP Link VX230v WiFi 6 reported download speed of 818Mbps and 111Mbps up from Samsung A54 5G mobile using wifi 6 in the same room.
Edited by adslmax (Sun 11-Jan-26 15:17:27)
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The latency on our speed tests is measured differently from BQM (icmp). they are useful but not direct comparisons.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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That's good to know it. Here is my BQM (it look like lots of packet loss or just igorne it?)
I'd ignore the red dots, you worry when you have red lines, but compare with my BQM for my Virgin Media coax service (in my sig) I have a constant 1% packet loss, doesn't really seem to affect me. Started in Oct 2025.
The spikes could easily be when your router is doing something else and takes longer to reply to Thinkbroadband. Not likely a problem. The average latency looks pretty good for a UK broadband service.
Spikes that are aligned to latency can indicate timeouts whilst max latency is not timing out, but often related to saturating the line (especially upstream). I wouldn't panic about those red bits.. keep an eye though and see if it matches your usage.
(replying to jcharmier post to support their answer)
Edited by seb (Sun 11-Jan-26 16:46:44)
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I think it pointless to do it because all devices are all WiFi 6, none of them all on WiFi 7 yet. Might keep the wifi 7 in the spare cupboard for now for future.
If all your devices are WiFi 6 capable that is impressive, and I agree, don't bother swapping to the WiFi 7 router yet. Keep it if your 6 router fails or you get a WiFi 7 device. WiFi 6 can easily do the gigabit speed.
WiFi 6 is a useful improvement over WiFi 5 for homes with many people and lots of devices, WiFi 7 is not yet essential.
26 years of broadband connectivity since Sep 1999 trial - Live BQM
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Spikes that are aligned to latency can indicate timeouts whilst max latency is not timing out, but often related to saturating the line (especially upstream). I wouldn't panic about those red bits.. keep an eye though and see if it matches your usage.
Thanks, useful info. In my case I have no real measureable packet loss, just a red line on BQM around the 0% on the graph. The other tool quoted in this thread and my own simple tests haven't seen any loss.
26 years of broadband connectivity since Sep 1999 trial - Live BQM
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Thanks. I did ask my ISP Martin from Aquiss if my TP Link VX230v are ok for FTTP as he recommend me to get wifi 7 router for future proof FTTP which I did purchased it from Telford Argos. Maybe I can use TP-Link BE230 for wifi access point for downstair only.
Martin saying below:
The TP-Link you have got is not one we know, as VX models tend to be ISP supplied, but the specs look OK. As it's a DSL unit, you will need to force it into router mode first, to work with the ONT.
That router is certainly setup for FTTP services, though I would be advising that you also consider the TP-Link BE230 as it's a more modern option.
Edited by adslmax (Sun 11-Jan-26 17:20:33)
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WiFi 6 can easily do the gigabit speed.
WiFi 6 is a useful improvement over WiFi 5 for homes with many people and lots of devices, WiFi 7 is not yet essential.
Yeah but not always. My Samsung Galaxy A54 5G got wifi 6 and sometimes it get 500, 600, 700, 800 and not yet reach 900 Meg. But I ain't worrying about that. Cos you don't need 1Gig on mobile for watching you tube, chat with friends via whatsapp.
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Spikes that are aligned to latency can indicate timeouts whilst max latency is not timing out, but often related to saturating the line (especially upstream). I wouldn't panic about those red bits.. keep an eye though and see if it matches your usage.
Thanks, useful info. In my case I have no real measureable packet loss, just a red line on BQM around the 0% on the graph. The other tool quoted in this thread and my own simple tests haven't seen any loss.
Sorry hadn't seen your but saw it in your signature. Yours is too perfect to be random. I think your router might be dropping packets either routinely once every XX seconds or it's detecting it as a DoS for a short time.. I'd love to know why so we can add it to the examples
I suspect this may also be a combination of the small packet size on our BQM (which differs from most tools you may find elsewhere). This said, we're hoping to launch a couple of new BQM features which may be interesting for this kind of issue
seb
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Sorry hadn't seen your but saw it in your signature. Yours is too perfect to be random. I think your router might be dropping packets either routinely once every XX seconds or it's detecting it as a DoS for a short time.. I'd love to know why so we can add it to the examples 
Its an ASUS RT-AX88U with Merlin firmware, connected by GigE to the Virgin Hub 3 DOCSIS box in modem mode. The red line is relatively new, I don't recall it before your home page redesign, but it could also be Virgin ISP moving things around last year.
I suspect this may also be a combination of the small packet size on our BQM (which differs from most tools you may find elsewhere). This said, we're hoping to launch a couple of new BQM features which may be interesting for this kind of issue  That would make sense.
The ASUS has a subsystem from Trend Micro to do dynamic blocking. I have all that switched off for various reasons including trying to VPN into an Azure VNet would fail.
26 years of broadband connectivity since Sep 1999 trial - Live BQM
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Yes, WiFi 7 is good to have in 2026 with faster services like your gigabit. Its just if you are already on WiFi 6 the difference may not be noticeable.
26 years of broadband connectivity since Sep 1999 trial - Live BQM
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Yes, WiFi 7 is good to have in 2026 with faster services like your gigabit. Its just if you are already on WiFi 6 the difference may not be noticeable.
I use WiFi 7 from Apple TV downstair from using new TP Link WiFi 7 for wireless access point
checking speedtest from Apple TV app and it get 750Meg down and 114Meg up. Seem WiFi 7 no different to WiFi 6 for same speed.
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I use WiFi 7 from Apple TV downstair from using new TP Link WiFi 7 for wireless access point checking speedtest from Apple TV app and it get 750Meg down and 114Meg up. Seem WiFi 7 no different to WiFi 6 for same speed.
The Apple TV boxes don't yet support WiFi 7, rumours are that a new one in 2026 might.
WiFi 6 only, not 6e:
https://www.apple.com/uk/apple-tv-4k/specs/
26 years of broadband connectivity since Sep 1999 trial - Live BQM
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The Apple TV boxes don't yet support WiFi 7, rumours are that a new one in 2026 might.
WiFi 6 only, not 6e:
https://www.apple.com/uk/apple-tv-4k/specs/
Ah ok, no problem at all. Everything seem fine since last Friday, nice stable FTTP. Happy and impressive with it.
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I am still using Wifi 5 and get 500 megabits to my old Core 2 Duo machine from upstairs to downstairs in mesh.
Tim
PlusNet, freenetname & AAISP
Asus RT-AC68U in Mesh Fibre
Speed Test
BQM
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I have now swapped over and use TP Link Archer BE230 (BE3600) WiFi 7 router. So far all good connected to my pc using 2.5Gbps link speed reported by Linux.
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I am still using Wifi 5 and get 500 megabits to my old Core 2 Duo machine from upstairs to downstairs in mesh.
What is mesh? Never heard of it.
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I am still using Wifi 5 and get 500 megabits to my old Core 2 Duo machine from upstairs to downstairs in mesh.
What is mesh? Never heard of it.
Mesh is a system Asus uses to link up several routers to increase coverage. For example my main Asus router is upstairs fed by ethernet from the PlusNet hub, and I have two Asus routers connected via the mesh system downstairs get reasonable speeds for my old machines.
Tim
PlusNet, freenetname & AAISP
Asus RT-AC68U in Mesh Fibre
Speed Test
BQM
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Just to say, not just Asus. Many manufacturers provide mesh network capabilities (for example the Eero devices that I use).
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Just to say, not just Asus. Many manufacturers provide mesh network capabilities (for example the Eero devices that I use).
Indeed TP-Link too.
Tim
PlusNet, freenetname & AAISP
Asus RT-AC68U in Mesh Fibre
Speed Test
BQM
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Sorry hadn't seen your but saw it in your signature. Yours is too perfect to be random. I think your router might be dropping packets either routinely once every XX seconds or it's detecting it as a DoS for a short time.. I'd love to know why so we can add it to the examples 
Its an ASUS RT-AX88U with Merlin firmware, connected by GigE to the Virgin Hub 3 DOCSIS box in modem mode. The red line is relatively new, I don't recall it before your home page redesign, but it could also be Virgin ISP moving things around last year.
Nothing on BQM should have changed with the site re-design.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Dont think I have ever seen gigabit speeds on my wifi 6.
Fastest I seen is on PS5 about 850mbps.
Phone usually hits about 700-800 (if I let it, my guest network I cap to 300/100).
I have no other devices that are wifi 6 capable, as the vast majority of wifi client devices out there lag considerably behind access point technology.
Edited by Chrysalis (Mon 12-Jan-26 17:05:29)
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seb
I am not 100% sure if it was thinkbroadband speedtest server issues with 2.5Gbps link using Cat5e ethernet from TP Link Archer BE230 (BE3600) as you can see it got bottleneck with Full Fibre 1000/115 below?
https://www.thinkbroadband.com/speedtest/17682385484...
There is no bottleneck using 1Gbps link using Cat5e ethernet from TP Link Archer vx230v below:
https://www.thinkbroadband.com/speedtest/17682077117...
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Just wondering why you are so bothered about it? Some people have very high latency on VDSL/FTTC and some have latency that changes dramatically over time.
Higher latency is also visible in web pages, on some ISPs you click a link and it feels slow to open next page, even with high data rate connection, but this can ALSO be a faulty DNS service.
I realise that, but he is on FTTP now, so latency should be good, just wondering why he is that bothered?
I have used satellite internet years ago, and I don't mean Musks system, he was a unknown then now that was latency. Asked for a page and you will get it a few seconds later.
Adrian
Desktop machines Mac mini pro with macOS Sequoia, also pc Ryzen powered with windows something or other.
Zooming with Zzoomm FTTP,
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Forget to metioned. All testing are done via TP Link VX230v wifi 6 router. Do you think it worth to change to new TP Link Archer BE230 (BE3600) as I haven't setup this WiFi 7 fibre router yet.
I think it pointless to do it because all devices are all WiFi 6, none of them all on WiFi 7 yet. Might keep the wifi 7 in the spare cupboard for now for future.
TP Link VX230v WiFi 6 reported download speed of 818Mbps and 111Mbps up from Samsung A54 5G mobile using wifi 6 in the same room.
It is pointless, just flipping use it, even if you had devices that was Wi-Fi 7, I doubt you would notice any difference.
Adrian
Desktop machines Mac mini pro with macOS Sequoia, also pc Ryzen powered with windows something or other.
Zooming with Zzoomm FTTP,
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If all your devices are WiFi 6 capable that is impressive, and I agree, don't bother swapping to the WiFi 7 router yet. Keep it if your 6 router fails or you get a WiFi 7 device. WiFi 6 can easily do the gigabit speed.
WiFi 6 is a useful improvement over WiFi 5 for homes with many people and lots of devices, WiFi 7 is not yet essential.
My TP link is Wi-Fi 6, my phone goes to Wi-Fi 6e, I just did a speed test on my phone using think broadband speediest on Firefox and 414Mb/s down and 237Mb/s up, I am in a spare bedroom and the router is in the room below me.
My broadband is just over 500Mb/s both ways. so Wi-fi 7 may be faster, but I doubt he would notice.
Myself, i have every thing I can link up with Ethernet, only phone, the echo dots and my smart plugs that are not connected via Ethernet. Even my printers are.
I don't like Wi-Fi, I find it unreliable and iffy, certainly on the 5Mhz band.
I certainly would not splash out on a Wi-Fi 7 router if i had a good router with Wi-Fi 6 already. My TP link will be over 3 years old in July, unless it goes belly up, it is staying.
Still up to him at the end of the day.
Adrian
Desktop machines Mac mini pro with macOS Sequoia, also pc Ryzen powered with windows something or other.
Zooming with Zzoomm FTTP,
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Yes, WiFi 7 is good to have in 2026 with faster services like your gigabit. Its just if you are already on WiFi 6 the difference may not be noticeable.
100% correct, certainly on something like a phone, maybe on a computer if you download large files.
I did not notice he has already bought one.
Adrian
Desktop machines Mac mini pro with macOS Sequoia, also pc Ryzen powered with windows something or other.
Zooming with Zzoomm FTTP,
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seb
I am not 100% sure if it was thinkbroadband speedtest server issues with 2.5Gbps link using Cat5e ethernet from TP Link Archer BE230 (BE3600) as you can see it got bottleneck with Full Fibre 1000/115 below?
https://www.thinkbroadband.com/speedtest/17682385484...
There is no bottleneck using 1Gbps link using Cat5e ethernet from TP Link Archer vx230v below:
https://www.thinkbroadband.com/speedtest/17682077117...
I just found out why......
Windows 11 throttling network issues.
Running on Linux using 2.5Gbps link using Cat5e ethernet from TP Link Archer BE230 (BE3600) with no bottleneck!
https://www.thinkbroadband.com/speedtest/17682971055...
TBB Speedtest Linux v Windows 11
https://i.ibb.co/4RKB0xCL/Screenshot.png
Edited by adslmax (Tue 13-Jan-26 09:51:24)
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I just found out why......
Windows 11 throttling network issues. I run Windows 11 and don't see any throttling through my connection. My BQM also doesn't show the massive spikes like your BQM, even when I'm downloading at a rate just over 112MBps.
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I run Windows 11 and don't see any throttling through my connection. My BQM also doesn't show the massive spikes like your BQM, even when I'm downloading at a rate just over 112MBps.
That's strange! Are you using W11 Version 25H1 or 25H2?
I might do full clean installation W11 Pro 25H2 and run test again later this week. Just Windows, nothing else added like third party apps or any softwares on it.
Edited by adslmax (Tue 13-Jan-26 10:12:06)
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That's strange! Are you using W11 Version 25H1 or 25H2? I'm on Windows 11 Home 25H2
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This is interesting.
Do you run any anti-virus, anti-malware on your Windows box?
Have you tried Edge, Chrome and any other browsers?]
I'm wondering whether your Windows card drivers might be the cause. I don't suppose you have another machine with a 2.5Gbps NIC?
Have you tried pushing 2.5Gbps internally to confirm that's not an issue?
Both are acceptable results in my book but would be keen to know why thast'shappening. It's worth noting you're seeing a lot more 'bursty' variation here on Windows both macro level you see three hills and two valleys vs constranrt speed but also a lot more small level up and down..
Linux may be better optimised for this setup. Hence you get almost solid speed (averagre and burst x6 are almost ideniicaly).
Note that x1(single thread) download is way way better on Linux which makes me think it's something in Windows or add-on software causing an issue
seb
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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This is what ChatGPPT said btw:
This is not the NIC. It’s Windows struggling with a single TCP flow.
Why Windows can be much worse on x1 than x6 (same hardware)
A speed test like TBB does two different things:
• x1 = one TCP connection trying to fill the pipe
• x6 = six TCP connections in parallel sharing the pipe
Windows in your run can’t keep one connection “open wide” (congestion window / receive window behaviour, pacing, and/or occasional loss/retransmit), so the single stream keeps backing off. With six streams, the test “cheats” around that: even if one stream is wobbling, the others keep the total high.
Linux, in your run, keeps a single flow stable, so x1 ≈ x6.
What typically causes exactly this pattern on Windows
These are the usual culprits, in practical order:
1. TCP autotuning or receive window limits not behaving well
• If autotuning is disabled/restricted, single-flow throughput collapses.
2. A filter driver messing with traffic
• VPN client, antivirus “web protection”, traffic shaper, “Killer”/OEM network suites, some firewall products.
• These can murder single-stream performance while multi-stream looks fine.
3. Offload / checksum / LSO settings interacting badly with the driver
• Less common than #1/#2, but real (especially Realtek 2.5GbE + some Windows drivers).
4. Browser-path effects
• TBB uses HTTP; the Windows browser stack + security hooks can differ vs Linux CLI tools.
• This usually affects shape and a bit of speed, but your x1 gap is big enough that I’d look at #1/#2 first.
Quick way to prove it (2 minutes, no guesswork)
On Windows, run in an elevated Command Prompt:
netsh interface tcp show global
Look for Receive Window Auto-Tuning Level.
• If it’s disabled or highlyrestricted, that can explain your x1 result immediately.
Also check if you’ve got any of these installed/enabled:
• VPN (even “off”)
• third-party AV web shield
• “network optimizer” / OEM suite
Those are classic single-stream killers.
If you paste the output of netsh interface tcp show global (just that), I can tell you straight away whether Windows is artificially hobbling the single TCP flow.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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seb
I am not 100% sure if it was thinkbroadband speedtest server issues with 2.5Gbps link using Cat5e ethernet from TP Link Archer BE230 (BE3600) as you can see it got bottleneck with Full Fibre 1000/115 below?
https://www.thinkbroadband.com/speedtest/17682385484...
There is no bottleneck using 1Gbps link using Cat5e ethernet from TP Link Archer vx230v below:
https://www.thinkbroadband.com/speedtest/17682077117...
I just found out why......
Windows 11 throttling network issues.
Running on Linux using 2.5Gbps link using Cat5e ethernet from TP Link Archer BE230 (BE3600) with no bottleneck!
https://www.thinkbroadband.com/speedtest/17682971055...
TBB Speedtest Linux v Windows 11
https://i.ibb.co/4RKB0xCL/Screenshot.png
Have you tried temporarily changing the link speed on the Windows 11 device from 2.5Gbps/Auto down to 1Gbps when connected to the TP Link Archer BE230 (BE3600) to see if the same issue happens.
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All tests running on TP Link 2.5Gbps ethernet (anti-virus disabled by Windows Defender)
Running clean install of Windows 10 no third party apps on Windows Edge
https://www.thinkbroadband.com/speedtest/17683155055...
Running clean install of Windows 10 no third party apps on Google Chrome
https://www.thinkbroadband.com/speedtest/17683157078...
Running clean install of Windows 10 no third party apps on Firefox
https://www.thinkbroadband.com/speedtest/17683158891...
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Have you tried temporarily changing the link speed on the Windows 11 device from 2.5Gbps/Auto down to 1Gbps when connected to the TP Link Archer BE230 (BE3600) to see if the same issue happens.
I try that later tonight
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Running clean install of Windows 10 no third party apps on Windows Edge
Running clean install of Windows 10 no third party apps on Google Chrome
Running clean install of Windows 10 no third party apps on Firefox
So it seems firefox is great (it's Gecko based) whilst Edge and Chrome (Chromium based) are slightly struggling on single thread.,.
All looking better - what may have been the original issue?
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Yeah Linux also using Firefox.
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Last one
Running clean install of Windows 10 no third party apps on Brave
https://www.thinkbroadband.com/speedtest/17683184703...
Final test back to firefox with no other device running (told my daughter to stop using xbox for couple of minutes)
https://www.thinkbroadband.com/speedtest/17683189882...
Anyway closed this thread now. Seem my full fibre are fine. All seem ok. Case closed now.
Edited by adslmax (Tue 13-Jan-26 16:01:09)
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just for fun.
linux, with 10gbit nic, to 10gbit switch then to 10gbit port on router, Router to ont is 2.5gb (since the ont is 2.5gb) both via ipv6
https://www.thinkbroadband.com/speedtest/17683199384...
windows with 10gbit nic to 10gbit and then same as the above
https://www.thinkbroadband.com/speedtest/17683202245...
interestingly the server has a lower spec'd cpu 😁 but that shouldn't matter
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just for fun.
linux, with 10gbit nic, to 10gbit switch then to 10gbit port on router, Router to ont is 2.5gb (since the ont is 2.5gb) both via ipv6
https://www.thinkbroadband.com/speedtest/17683199384...
windows with 10gbit nic to 10gbit and then same as the above
https://www.thinkbroadband.com/speedtest/17683202245...
interestingly the server has a lower spec'd cpu 😁 but that shouldn't matter
Look great.
Only one problem with Aquiss don't selling openreach 1600/115 but doesn't matter as speed is not everything we need mostly. 😀
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Only one problem with Aquiss don't selling openreach 1600/115 but doesn't matter as speed is not everything we need mostly. 😀 As long as you're happy with what you have now that is the main thing, Aquiss may make 1600/115 available in the future
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Look great.
Only one problem with Aquiss don't selling openreach 1600/115 but doesn't matter as speed is not everything we need mostly. 😀
I'm not interested in the 1.8gbit package. My sights are on the 2.5gb or 3.5gb ones.. Obviously which will be price dependent.
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Only one problem with Aquiss don't selling openreach 1600/115 but doesn't matter as speed is not everything we need mostly. 😀 As long as you're happy with what you have now that is the main thing, Aquiss may make 1600/115 available in the future 
Aquiss may hold back depending on what OR says and OR's pricing with xgspon.
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Yeah true it's will be very expensive one. Don't think Aquiss will ever selling it. But maybe Martin will tell us if it will happen one day in the future.
My Wellington exchange only got BTW backhaul 1000/200 for full fibre in my area.
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As long as you're happy with what you have now that is the main thing, Aquiss may make 1600/115 available in the future  Aquiss may hold back depending on what OR says and OR's pricing with xgspon.
Just trying to give Max some positivity that they might as none of us know, not a problem for me as I personally wouldn't touch Aquiss with a barge pole, Wouldn't be surprised if they said the same thing about me
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Just trying to give Max some positivity that they might as none of us know, not a problem for me as I personally wouldn't touch Aquiss with a barge pole, Wouldn't be surprised if they said the same thing about me 
I have no problem with Aquiss in the last 12 months with FTTC without any issues. Same with with FTTP now. Martin is a great guy. Always reply to my answered.
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I have no problem with Aquiss in the last 12 months with FTTC without any issues. Same with with FTTP now. Martin is a great guy. Always reply to my answered.  Thats good news Max  Like you I am happy with my provider, I will end up paying less than £34 a month during my 2 year contract for a 900/110 (without a static IP) so that is a bonus.
Edited by PCJM40 (Tue 13-Jan-26 17:04:27)
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Thats good news Max Like you I am happy with my provider, I will end up paying less than £34 a month during my 2 year contract for a 900/110 (without a static IP) so that is a bonus.
Sound like u are with Plusnet ISP if I am correct here? Good for u.
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Sound like u are with Plusnet ISP if I am correct here? Good for u.  You are correct Max, thank you
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Nothing on BQM should have changed with the site re-design.
I guess its more obvious now. It has to be the ISP... thanks!
26 years of broadband connectivity since Sep 1999 trial - Live BQM
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I wonder where it read and ingested that... I've seen plenty of Windows workstations and servers run (on symmetric LANs) without trouble. I worry ChatGPT and similar just suck up forums (like this) with no actual proof.
26 years of broadband connectivity since Sep 1999 trial - Live BQM
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FF dev's did admit on a bug report I made some time ago they use an old network API on windows, it mostly affects upload speeds, but I guess could also potentially affect download as well.
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I wonder where it read and ingested that... I've seen plenty of Windows workstations and servers run (on symmetric LANs) without trouble. I worry ChatGPT and similar just suck up forums (like this) with no actual proof.
It does. It's why I flagged it clearly as AI generated. Worth noting a Linux user may not have AV and Windows more likely to.. this may taint 'Windows' problems more.. but equally it's possible that some combinations of issues like specific drivers/chipsets causing issues. We've had fun on servers with Intel cards working nicely in Linux but Broadcom not (10GE SFP cards--I forget the example but something like that)... quirks like this do exist and the average Windows user would be less knowledgable to avoid or fix them.
Also a test on a single Layer-2 LAN may differ from a transfer over Internet with different settings/MTUs, etc..
seb
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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just for fun.
linux, with 10gbit nic, to 10gbit switch then to 10gbit port on router, Router to ont is 2.5gb (since the ont is 2.5gb) both via ipv6
https://www.thinkbroadband.com/speedtest/17683199384...
windows with 10gbit nic to 10gbit and then same as the above
https://www.thinkbroadband.com/speedtest/17683202245...
interestingly the server has a lower spec'd cpu 😁 but that shouldn't matter
Is your service 1Gbps?
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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speedtest using Windows 7 https://www.thinkbroadband.com/speedtest/17684011852...
Looks pretty good.. 939.3Mbps multithreaded average burst to 955.8Mbps - that's pushing the limits of what is possible on 1Gbps.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Is your service 1Gbps?
yes, 1000/115 on a 2.5gbit ont. I felt those results where bad. I think theres a couple of heavy users on the pon i'm on. Is there extra padding on ipv6 vs v4 (not really ever looked into it)?
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Your BQM still isn't looking great for FTTP, would be good if you could get to the root cause of those spikes. May be worth considering overlaying the BQM graph for several days to see if there is a pattern to it.
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We've had fun on servers with Intel cards working nicely in Linux but Broadcom not (10GE SFP cards--I forget the example but something like that)... quirks like this do exist and the average Windows user would be less knowledgable to avoid or fix them.
Yes, drivers and NIC vendors have been perpetual hassles; and why trying to run vendor certified drivers and stacks is the only way on a proper data centre server setup. Once you are 10GbE or faster then it goes wrong fast!
Also a test on a single Layer-2 LAN may differ from a transfer over Internet with different settings/MTUs, etc.. True, internet is always much more complex, but I was thinking across various WAN links, but all inside the UK.
Its been a while for me though... its all now cloud :-/
26 years of broadband connectivity since Sep 1999 trial - Live BQM
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Cloud isn't really any different to anything else on the Internet.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Your BQM still isn't looking great for FTTP, would be good if you could get to the root cause of those spikes. May be worth considering overlaying the BQM graph for several days to see if there is a pattern to it.
Don't think can't do anything about it. The same spikes with my previous FTTC and G.fast and now with FTTP.
Show me your current live BQM?
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Don't think can't do anything about it. The same spikes with my previous FTTC and G.fast and now with FTTP. No worries, yours just doesn't look like any other FTTP BQM I've ever seen. Mine typically doesn't have spikes over 10ms or packet drops and I'm using the bog standard Plusnet Hub Two. I do see latency increase a bit if I use all the bandwidth for a prolonged time like a data integrity check on remote backups but then it probably goes to around 20ms.
Edited by PCJM40 (Wed 14-Jan-26 18:57:51)
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I can see every two hours there is spikes on it. Maybe the TP Link BE3600 caused it? see my arrow marks on it.
https://i.ibb.co/B5QY8tSS/Screenshot.png
Router CPU & Memory usage
https://i.ibb.co/vvV6c7Qd/Screenshot-1.png
Cisco Real Speed
https://i.ibb.co/Gq4yysX/Screenshot-2.png
Live TBB BQM Plusnet using Plusnet Hub Two Router on FTTC 80/20
https://i.ibb.co/JWsGFGPG/Screenshot-3.png
Live TBB BQM Cerberus using Openreach Gfast Modem on G.fast 330/50
https://i.ibb.co/qMdCmkCj/Screenshot.png
Edited by adslmax (Wed 14-Jan-26 21:54:09)
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I can see every two hours there is spikes on it Yes I noticed them, they don't appear on your Plusnet or Cerberus screenshots so may be caused by a device connected to the FTTP router as they seem to occur day and night. I was more concerned about the amount of 160ms spikes throughout the day apart from between 03:30 and 09:30. There may be an innocent reason but if it was me I would want to understand why. May be make a note of when you do heavy downloads and compare that with the graph and see if they match up. Also you could check what devices you have connected to the FTTP router and while you still have your other legacy broadband connections move them all over to one of them and over time gradually bring them back and monitor between each to see if and when these spikes come back.
Edited by PCJM40 (Wed 14-Jan-26 22:40:03)
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Sadly can't use Plusnet Hub Two for FTTP because the username / password is only for Plusnet only (can't use it for Aquiss FTTP PPPoE Login) as the hub two router are locked down.
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I was more concerned about the amount of 160ms spikes throughout the day apart from between 03:30 and 09:30.
yeah its quite noticeable on the aquiss one, but also on vdsl, and g.fast
There may be an innocent reason but if it was me I would want to understand why. May be make a note of when you do heavy downloads and compare that with the graph and see if they match up. Also you could check what devices you have connected to the FTTP router and while you still have your other legacy broadband connections move them all over to one of them and over time gradually bring them back and monitor between each to see if and when these spikes come back.
He can do this whilst on fttp, but it would be easier swapping some of the other devices in the way you suggested.. I'm not sure what how the xbox does things as i've never owned one nor seen one on a network to comment. Also it could be something else too. I'm only thinking of the xbox because of larger downloads, but then it shouldn't cause 160ms spikes esp on fttp. Plus at 1gbits, you tend to get nicer sharing of bandwidth with multiple devices then say at 20mbits
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Is there extra padding on ipv6 vs v4 (not really ever looked into it)?
The IP headers are 20 bytes larger on IPv6 compared to IPv4.
This gives you a maximum payload throughput on a TCP stream of ~942Mbps on IPv4, and ~928Mbps on IPv6.
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Is there extra padding on ipv6 vs v4 (not really ever looked into it)?
The IP headers are 20 bytes larger on IPv6 compared to IPv4.
This gives you a maximum payload throughput on a TCP stream of ~942Mbps on IPv4, and ~928Mbps on IPv6.
Thanks Candlerb! I used the word "padding" in a generic sense. I would even call stop and start bits "padding" lol.
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Sadly can't use Plusnet Hub Two for FTTP Haven't you already tried two routers? really these 160ms spikes are either caused by devices connected to the FTTP router or they are the ISP, I can't see them being caused by the Openreach infrastructure.
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Sorry Max, I honestly thought I was helping but based on below comment you made today I won't say anything more about this.
I am getting sick of tired with some bloke from think broadband forum suggest my full fibre isn't great at all due to BQM spiked and too high latency. But I think it down to TTB server. Not my connection at all.
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Haven't you already tried two routers? really these 160ms spikes are either caused by devices connected to the FTTP router or they are the ISP, I can't see them being caused by the Openreach infrastructure.
I don't think it was caused by any ISP. More likely down to Wellington Exchange caused spiked. I used to have Aquiss FTTC before but I have deleted BQM, wish I never did so I can look back on history to see if there is still spiked 160ms on it.
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Sorry Max, I honestly thought I was helping but based on below comment you made today I won't say anything more about this.
I am getting sick of tired with some bloke from think broadband forum suggest my full fibre isn't great at all due to BQM spiked and too high latency. But I think it down to TTB server. Not my connection at all.
The speed was fine but getting sick of tired about spiked 160ms on FTTP. I think I have to raised this with Martin, Aquiss to see what he say about this. But, If he says this is normal, then that's is fine by me.
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Right I just forced myself to downloading all 9 x ISO from Microsoft server at the same time starting downloading at 12:01pm and all downloading completed at 12:11pm. To see how much spiked using FTTP from Aquiss.
https://i.ibb.co/XZymzWYV/Screenshot-from-2026-01-15...
https://i.ibb.co/zWF65hQc/Screenshot-from-2026-01-15...
Best to check it at 12:01pm to 12:11pm Live BQM: https://www.thinkbroadband.com/broadband/monitoring/...
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Sorry Max, I honestly thought I was helping but based on below comment you made today I won't say anything more about this.
I am getting sick of tired with some bloke from think broadband forum suggest my full fibre isn't great at all due to BQM spiked and too high latency. But I think it down to TTB server. Not my connection at all.
The speed was fine but getting sick of tired about spiked 160ms on FTTP. I think I have to raised this with Martin, Aquiss to see what he say about this. But, If he says this is normal, then that's is fine by me.
You have had spiking on 3 different platforms from the graphs presented. Do what others have suggested and do a device removal untill you find out whats causing it. Or just live with it.
160ms isn't a problem unless you are gaming .......
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You have had spiking on 3 different platforms from the graphs presented. Do what others have suggested and do a device removal untill you find out whats causing it. Or just live with it.
160ms isn't a problem unless you are gaming .......
Ok I will removed from all devices. All WiFi disabled. Just 2.5Gbps to PC only. nothing else. Do you think Cat5e caused it from Router to PC or change to Cat6e? I have to do it later because my daughter is on her xbox gaming.
Edited by adslmax (Thu 15-Jan-26 12:36:13)
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I have now disabled all wireless on the router just one ethernet from 2.5Gbps to my pc with no other devices now just my pc See if there is no more spiked on BQM live.
Pretty stupid of TP LInk when disabled all WiFi it want to rebooting the router to take affect. Blimey!
Edited by adslmax (Thu 15-Jan-26 13:06:26)
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Seem make no different, can see spiked again 160ms. I don't understand why and what caused it? Is it to do with bad router? or bad ONT? or bad network gateway?
I think PCJM40 might be correct there. The speed are spot on but the latency on upload is really bad one rather than download latency
https://i.ibb.co/HTXzKBgr/18719371786.png (you can see download latency 15ms is fine but upload latency is pretty high at 96ms) as someone at Plusnet upload was spot on perfectly at 9ms see below:
https://i.ibb.co/sLCPSPq/fv8z0dv-md.jpg
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I can't see the pictures sadly.. your G.fast connection is showing 120ms latency. Your pn connection is showing 80ms connection.
Whilst the latency is noticable on a graph, its only 0.16s in reality and will only matter on realtime applications where you can't resend a packet (ie media).
check the xbox usage - it gives hourly breakdown on bandwidith useage..
https://www.reddit.com/r/XboxSupport/comments/1jquhj...
what you want to see xbox usage in the same hourly frame as the latency spikes - esp at night.
My guess is that given this is a one day snapshot, and that xbox does reguarly updates itself, i think that might be the issue.
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also to add, latency induced by the browser; be firefox, chrome or safari is a thing.
Any browser can consume high cpu usage and or ram usage, that in a low ram or underpowered cpu system, can cause latency in the browser which wouldn't be seen via terminal during the same peroid.
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is there more than one games console(or pc) being used in your household?
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https://i.ibb.co/HTXzKBgr/18719371786.png (you can see download latency 15ms is fine but upload latency is pretty high at 96ms) as someone at Plusnet upload was spot on perfectly at 9ms see below:
https://i.ibb.co/sLCPSPq/fv8z0dv-md.jpg
(Those image links don't work for me)
There's isn't really any such thing as "upload latency" or "download latency"; in any case, both are round-trip times.
What I believe you're saying is, you're seeing latency peaks during uploads and downloads. That's to be expected: you're saturating the link in one direction or the other. Queues of packets are building up, and so any latency test probles (e.g. pings) are having to sit behind all those other packets in the queue and wait their turn to be transmitted. The colloquial term for this behaviour is "buffer bloat".
It's easier to fill the packet queues in the upload direction, since your upload speed is 1/10th of your download speed; the queues empty 10 times more slowly. That's why you notice it more.
Generally, it's not a problem, it is normal behaviour. However, if you want to "improve" this, what you can do is to limit the upload speed on your router to say 95% of your upstream bandwidth, so there's always a small amount free, and configure fair queueing so that small flows can queue-jump the large flows.
You need a good router to do that. On my Mikrotik I use:
| Text | 1
23
4 | /queue type
add kind=sfq name=sfq-default sfq-perturb=10/queue simple
add dst=pppoe-out2 max-limit=50M/330M name=nuc1 queue=sfq-default/default target=10.12.0.0/16,XXXX:XXXX:XXXX:XX00::/56 |
(where those IPs are the LAN-side IPs on my network). My actual measured upload speed is 52M, so 50M is just below this. sfq = stochastic fairness queuing. The gory details are here.
The result is I get (very slightly) better performance on interactive SSH sessions, if there is a heavy upload going on. The trade-off is that the heavy uploads take slightly longer to complete.
Is this worth it for normal users? Very likely not. But I hope it helps you understand what you're observing. It's not a problem with your equipment or your ISP.
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Oh, and this is a useful tool to measure the phenomenon: https://www.waveform.com/tools/bufferbloat
This was how I could test that the sfq configuration made an improvement. I get an "A" grade now.
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lm@lm-System-Product-Name:~$ iperf3 -c ams.speedtest.clouvider.net -R -p 5203
Connecting to host ams.speedtest.clouvider.net, port 5203
Reverse mode, remote host ams.speedtest.clouvider.net is sending
[ 5] local 192.168.0.111 port 34674 connected to 194.127.172.176 port 5203
[ ID] Interval Transfer Bitrate
[ 5] 0.00-1.00 sec 96.1 MBytes 806 Mbits/sec
[ 5] 1.00-2.00 sec 104 MBytes 876 Mbits/sec
[ 5] 2.00-3.00 sec 109 MBytes 914 Mbits/sec
[ 5] 3.00-4.00 sec 110 MBytes 926 Mbits/sec
[ 5] 4.00-5.00 sec 110 MBytes 927 Mbits/sec
[ 5] 5.00-6.00 sec 110 MBytes 926 Mbits/sec
[ 5] 6.00-7.00 sec 110 MBytes 927 Mbits/sec
[ 5] 7.00-8.00 sec 110 MBytes 926 Mbits/sec
[ 5] 8.00-9.00 sec 110 MBytes 927 Mbits/sec
[ 5] 9.00-10.00 sec 110 MBytes 926 Mbits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bitrate Retr
[ 5] 0.00-10.04 sec 1.06 GBytes 907 Mbits/sec 242 sender
[ 5] 0.00-10.00 sec 1.06 GBytes 908 Mbits/sec receiver
iperf Done.
lm@lm-System-Product-Name:~$ ping -c 10 185.60.112.157
PING 185.60.112.157 (185.60.112.157) 56(84) bytes of data.
64 bytes from 185.60.112.157: icmp_seq=1 ttl=245 time=14.5 ms
64 bytes from 185.60.112.157: icmp_seq=2 ttl=245 time=14.6 ms
64 bytes from 185.60.112.157: icmp_seq=3 ttl=245 time=14.3 ms
64 bytes from 185.60.112.157: icmp_seq=4 ttl=245 time=14.3 ms
64 bytes from 185.60.112.157: icmp_seq=5 ttl=245 time=14.1 ms
64 bytes from 185.60.112.157: icmp_seq=6 ttl=245 time=15.0 ms
64 bytes from 185.60.112.157: icmp_seq=7 ttl=245 time=14.6 ms
64 bytes from 185.60.112.157: icmp_seq=8 ttl=245 time=14.0 ms
64 bytes from 185.60.112.157: icmp_seq=9 ttl=245 time=14.2 ms
64 bytes from 185.60.112.157: icmp_seq=10 ttl=245 time=14.0 ms
--- 185.60.112.157 ping statistics ---
10 packets transmitted, 10 received, 0% packet loss, time 9013ms
rtt min/avg/max/mdev = 14.043/14.356/14.959/0.295 ms
lm@lm-System-Product-Name:~$ ping -c 10 pingbox2.thinkbroadband.com
PING pingbox2.thinkbroadband.com (80.249.99.171) 56(84) bytes of data.
64 bytes from ip99-171.thdo.ncuk.net (80.249.99.171): icmp_seq=1 ttl=57 time=7.93 ms
64 bytes from ip99-171.thdo.ncuk.net (80.249.99.171): icmp_seq=2 ttl=57 time=7.83 ms
64 bytes from ip99-171.thdo.ncuk.net (80.249.99.171): icmp_seq=3 ttl=57 time=8.00 ms
64 bytes from ip99-171.thdo.ncuk.net (80.249.99.171): icmp_seq=4 ttl=57 time=8.23 ms
64 bytes from ip99-171.thdo.ncuk.net (80.249.99.171): icmp_seq=5 ttl=57 time=7.77 ms
64 bytes from ip99-171.thdo.ncuk.net (80.249.99.171): icmp_seq=6 ttl=57 time=7.92 ms
64 bytes from ip99-171.thdo.ncuk.net (80.249.99.171): icmp_seq=7 ttl=57 time=7.93 ms
64 bytes from ip99-171.thdo.ncuk.net (80.249.99.171): icmp_seq=8 ttl=57 time=7.54 ms
64 bytes from ip99-171.thdo.ncuk.net (80.249.99.171): icmp_seq=9 ttl=57 time=7.46 ms
64 bytes from ip99-171.thdo.ncuk.net (80.249.99.171): icmp_seq=10 ttl=57 time=7.33 ms
--- pingbox2.thinkbroadband.com ping statistics ---
10 packets transmitted, 10 received, 0% packet loss, time 9014ms
rtt min/avg/max/mdev = 7.326/7.791/8.232/0.262 ms
lm@lm-System-Product-Name:~$
Edited by adslmax (Thu 15-Jan-26 18:44:27)
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Candlerb, Adslmax isn't going to get that in a tp-link, but wouldn't QoS do the a very good job instead..
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Candlerb, Adslmax isn't going to get that in a tp-link, but wouldn't QoS do the a very good job instead..
I try enabled QoS and set download limit as 1000 and upload limit as 95
But still high spiked. But I don't know to be honest!
I am going to put G.fast back on and try both downstream and upstream latency to see if Cerberus network is low latency! If still on high latency, maybe to do with my PC or something else!
Will post back soon when I connected back to G.fast.
Edited by adslmax (Thu 15-Jan-26 19:54:11)
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what dns servers are you using ?
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what dns servers are you using ?
Ah good point! How to check this?
Here is G.fast - still same on high spiked on latency (upload) so, I ruled out FTTP, nothing to do with FTTP now not caused any high spiked. Must be somewhere!!!! Maybe DNS server!
https://www.speedtest.net/result/18720759795.png
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what dns servers are you using ?
DNS will have nothing to do with incoming icmp traffic.
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Openreach Gfast Modem directly to PC using W10
https://www.speedtest.net/result/18721152703.png
https://www.thinkbroadband.com/speedtest/17685158238...
The upload still high latency. Probably to do with Wellington Fibre Handover to network are fine with low latency for down and high latency for up.
Both same results FTTP or Gfast. No different whatsoever.
Anyway the case now closed!
FTTP and Gfast are fine.
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Seem Banger on Plusnet TBB BQM on his FTTP 1000/115 are lots better than mine on TBB BQM as it should be like this for any full fibre. https://www.thinkbroadband.com/broadband/monitoring/...
Oh well. I leave it for now. Will switch to Plusnet next year January 2027.
Edited by adslmax (Thu 15-Jan-26 23:13:47)
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Sadly can't use Plusnet Hub Two for FTTP Haven't you already tried two routers? really these 160ms spikes are either caused by devices connected to the FTTP router or they are the ISP, I can't see them being caused by the Openreach infrastructure.
Could be something interfering with the ONT or router,
Adrian
Desktop machines Mac mini pro with macOS Sequoia, also pc Ryzen powered with windows something or other.
Zooming with Zzoomm FTTP,
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I have now disabled all wireless on the router just one ethernet from 2.5Gbps to my pc with no other devices now just my pc See if there is no more spiked on BQM live.
Pretty stupid of TP LInk when disabled all WiFi it want to rebooting the router to take affect. Blimey!
Most of them do if you disable the Wi-fi, I have not had a router that don't.
Adrian
Desktop machines Mac mini pro with macOS Sequoia, also pc Ryzen powered with windows something or other.
Zooming with Zzoomm FTTP,
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Could be something interfering with the ONT or router,
Yeah i believe it issues with Zyxel ONT the new one from openreach. Been trying this ONT direct to pc w11 without any router use windows 11 pppoe login and try it and still on high spike as Martin ask me to try it. Told him all the same no difference. He asked me to try different router but no difference as did try both routers.
Edited by adslmax (Fri 16-Jan-26 08:07:10)
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what is the specs of the pc? is it a prebuilt from say hp/dell?
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what is the specs of the pc? is it a prebuilt from say hp/dell?
It's AMD Ryzen 3700x with Asus Tuf Gaming Plus B550 very high spec pc with 16GB memory ram and Samsung NVMe as this pc was built myself years ago.
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Finally found out why it caused high spiked. The AMD Ryzen 3700x PC does doing it. But I did try on my old PC, Intel Sandybridge i7 2700K running on Firefox and the upload has now stopped high spiked from TBB BQM.
https://www.speedtest.net/result/18722609072.png
https://www.thinkbroadband.com/broadband/monitoring/...
You can see both download and upload just low latency now.
Must have be better Intel ethernet network card on it than AMD ethernet network card.
Intel network card: Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Edited by adslmax (Fri 16-Jan-26 09:49:23)
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Finally found out why it caused high spiked. The AMD Ryzen 3700x PC does doing it. But I did try on my old PC, Intel Sandybridge i7 2700K running on Firefox and the upload has now stopped high spiked from TBB BQM.
https://www.speedtest.net/result/18722609072.png
https://www.thinkbroadband.com/broadband/monitoring/...
You can see both download and upload just low latency now.
Must have be better Intel ethernet network card on it than AMD ethernet network card.
Intel network card: Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
what driver version is the Realtek RTL8125B using?
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what driver version is the Realtek RTL8125B using?
Will check later as I have to do full new clean windows 11 pro x64 25H2 tonight on AMD pc and will check the network driver.
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Seem Banger on Plusnet TBB BQM on his FTTP 1000/115 are lots better than mine on TBB BQM as it should be like this for any full fibre. https://www.thinkbroadband.com/broadband/monitoring/...
Oh well. I leave it for now. Will switch to Plusnet next year January 2027.
Don't change your provider because someone else's graph looks prettier than your graph.
Change to Plusnet if you want to save a bit of money - and don't mind being locked into a 2 year contract with price rises. But trust me, you're unlikely to get a better service than you get from Aquiss, and your graphs are unlikely to look any prettier either.
You'll also lose IPv6, and your static IPv4 address, but those things may or may not matter to you.
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what driver version is the Realtek RTL8125B using?
Driver version: https://image2url.com/r2/default/images/176857638573...
Speed & Duplex: https://image2url.com/r2/default/images/176857626404...
Mine using motherboard with this network from PCI-E https://www.asus.com/uk/motherboards-components/moth...
rtl8125b - Realtek PCIe network: https://www.realtek.com/Download/List?cate_id=584Mig...
https://www.asus.com/uk/motherboards-components/moth...
Think I need that driver updated to overtake Microsoft driver?
Edited by adslmax (Fri 16-Jan-26 15:37:33)
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Don't change your provider because someone else's graph looks prettier than your graph.
Change to Plusnet if you want to save a bit of money - and don't mind being locked into a 2 year contract with price rises. But trust me, you're unlikely to get a better service than you get from Aquiss, and your graphs are unlikely to look any prettier either.
You'll also lose IPv6, and your static IPv4 address, but those things may or may not matter to you.
Switch to Plusnet next January 2027 to save money are the only reason. Doesn't matter if I lose IPv6 or Static IPv4 address.
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normally if a 10 year old driver works i'd be ok - let it ride .. But knowning how often realtek does update and squish bugs i'd say update to 2025
https://www.asus.com/uk/motherboards-components/moth...
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I have now updated new version from Asus latest driver for network. Going to try one speed test now via speedtest.net
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Nope bad news
Its the same high spiked again. I think it badly by AMD Processor or Asus Board.
There is no spiked on Intel i7 2700K. Only AMD 3700x. How odd?
upload is returned 112ms on AMD.  you will see on TBB BQM live share with high spiked
Look like there is nothing more I can think of?
Oh well, I have to forget about upload spiked. Just get on with it. Maybe Intel PC are lots better but I don't get it at all of why AMD does spiked on upload speed (just one single speedtest)
Edited by adslmax (Fri 16-Jan-26 16:05:26)
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BQM pings the router, your pc would be unaffected. Devices saturating the router would then affect latency.
From memory you have two tp-link routers ........... which is being used atm and is causing the spikes - or are both causing it ?
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Erm I don't know if it makes much of a difference and I am not sure how you have your setup configured but my PN Hub 2 is the point to respond to pings for the TBB Monitor. This takes my PCs out of the equation and using NOIP on the PN Hub. Maybe you could try enabling pings on your router?
Tim
PlusNet, freenetname & AAISP
Asus RT-AC68U in Mesh Fibre
Speed Test
BQM
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From memory you have two tp-link routers ........... which is being used atm and is causing the spikes - or are both causing it ?
Both routers still the same spiked on AMD. No difference really.
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Erm I don't know if it makes much of a difference and I am not sure how you have your setup configured but my PN Hub 2 is the point to respond to pings for the TBB Monitor. This takes my PCs out of the equation and using NOIP on the PN Hub. Maybe you could try enabling pings on your router?
My router is respond to pings is enabled below
Respond to Pings from LAN: Enabled
Respond to Pings from WAN: Enabled
Also my router is set on DNS below:
Primary DNS:
8.8.8.8
Secondary DNS:
1.1.1.1
I am not sure what is NO-IP? See here: https://image2url.com/r2/default/images/176858092539...
Edited by adslmax (Fri 16-Jan-26 16:30:02)
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I am not sure what is NO-IP?
With Aquiss you may have a static IP address, so your BQM is pinging you. With other ISPs (e.g. plusnet) you would have to use a dynamic DNS provider such as www.no-ip.com that the router updates with the IP and you tell the BQM the name.
If Aquiss give you static IP and IPv6 then good reason to stay with them.
26 years of broadband connectivity since Sep 1999 trial - Live BQM
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My full fibre got load of packet loss now and slow speed tonight. Very very disappointed. . 15.4ms packet loss slow speed this evening 578Mbps instead of 930Mbps. Just awful.
My G.fast never get any slow speed over the last 12 months with Cerberus. Same with Aquiss FTTC. Very strange as it shouldn't be on full fibre. Rather annoyed now.
Edited by adslmax (Fri 16-Jan-26 22:02:35)
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Might not be anything to do with your local loop (your FTTP, or ADSL or GFast) but the other side of the internet provider out to the internet. Check with Aquiss when they are available; see if its just you or many customers. Could be they have a fault elsewhere.
26 years of broadband connectivity since Sep 1999 trial - Live BQM
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Is anyone from Aquiss customers experience of slow fttp this evening as I don't want to end up blamed me think it was me moaned. But full fibre quality should be on higher level. This is the first time of slow speed tonight.
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Check with Aquiss when they are available; see if its just you or many customers. Could be they have a fault elsewhere.
We don't and max has been told this already via our support desk.
Martin Pitt
Managing Director
Aquiss Limited
https://www.aquiss.net
SoGEA, FTTP, FTTH, Leased Lines, Telecoms and Hosting
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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what dns servers are you using ?
Ah good point! How to check this?
Here is G.fast - still same on high spiked on latency (upload) so, I ruled out FTTP, nothing to do with FTTP now not caused any high spiked. Must be somewhere!!!! Maybe DNS server!
https://www.speedtest.net/result/18720759795.png
Surely, that you see the same issue with two different connection types (FTTP and g.Fast) puts the cause squarely within something connected your side of the router ?
Apologies Max, read further down the thread, and it seems you have located the cause
https://forums.thinkbroadband.com/fibre/t/4784575-re...
…..
One good thing about music, when it hits you feel no pain.
Edited by Zarjaz (Sat 17-Jan-26 12:27:56)
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Is anyone from Aquiss customers experience of slow fttp this evening as I don't want to end up blamed me think it was me moaned. But full fibre quality should be on higher level. This is the first time of slow speed tonight.
Our NNis into BTW operate circa 25% of capacity of an evening (and 35% of a daytime). We have plenty of capacity.
Martin Pitt
Managing Director
Aquiss Limited
https://www.aquiss.net
SoGEA, FTTP, FTTH, Leased Lines, Telecoms and Hosting
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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Our NNis into BTW operate circa 25% of capacity of an evening (and 35% of a daytime). We have plenty of capacity.
Thanks for this. My daughter boyfriend was actually downloading heavily on his Xbox. She just told me this morning.
This is the reason for getting slower full fibre to half way.
Anyway case closed.
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Delightful
I'm not personally going to signup to another forum to correct the record, so if anyone would like to kindly do so, that would be most kind.
Martin Pitt
Managing Director
Aquiss Limited
https://www.aquiss.net
SoGEA, FTTP, FTTH, Leased Lines, Telecoms and Hosting
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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We don't and max has been told this already via our support desk.
Didn't expect you to post on weekend, thanks!
26 years of broadband connectivity since Sep 1999 trial - Live BQM
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Our NNis into BTW operate circa 25% of capacity of an evening (and 35% of a daytime). We have plenty of capacity.
Thanks for this. My daughter boyfriend was actually downloading heavily on his Xbox. She just told me this morning.
This is the reason for getting slower full fibre to half way.
Anyway case closed.
As around 6 people have already said, and when i saw the random spiking accross multiple mulitple isps, that either its the tp-link routers and or activities on your network.
When i saw that xbox/ps5 have automatic updates i suspected that.
I asked for you to check your dns servers, which are google's, and is fine (i wouldn't use them) but you get low dns latency via google. You don't see that in ping but effectivly "icmp latency" which is different.
QoS with a managed switch or a decent router, would lessen the spikes. But its pointless for 10 to 20 spikes in a day.
You can never completely remove random high lantency incidents. It pointless trying to and pointless worrying about it.
As others have said, fttp, g.fast, vdsl, adsl are all contended services that means all you need is a few heavy users maxing their connection to pull everyone else sharing that fibre.
With gpon its very very easy to do with larger downloads. Two users on a pon downloading say 90GB will cause others to have issues if they want to download too . Thats why olts have software to reduce such situations.
if you download at 500mbits that is within parameters- the system is designed for that as well.
we don't know how you've set up your TP-Links, some features on any router can impact performance. For instance vpn services may impact thruput via the vpn tunnel - etc.
One thing i haven't mentioned is this, you opened two threads on two forums which were not urgent, hoping maybe for some different advice. You talked about others on the kitz's forum - which dissuades people from helping you.
Multiple people have told you, that your network is working as a normal home network.
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Apology guys. I do get it now. If two devices downloading at the same time it mean it will split into two halves speed eg: 465Mbps each. If one device downloading on his own will be max speed at 930Mbps and if 5 devices are downloading sames time it will be reduced to 186Mbps each devices. Am I correct here?
As for G fast, FTTC, FTTP I have no idea why it caused spiked maybe to do with poor electricity in the house?
Anyway I am going to leave it for now.
No more speed test check, no more check BQM monitor unless if there is fault or downtime then check it out.
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Delightful
I'm not personally going to signup to another forum to correct the record, so if anyone would like to kindly do so, that would be most kind.
Just looked at the thread in question and kitz has locked it. I think it is down to @adslmax to contact kitz and get the record put straight.
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Apology guys. I do get it now. If two devices downloading at the same time it mean it will split into two halves speed eg: 465Mbps each. If one device downloading on his own will be max speed at 930Mbps and if 5 devices are downloading sames time it will be reduced to 186Mbps each devices. Am I correct here?
No. Not just every device for itself every application running on each device for itself.
Maybe if you aren't able to stop with the graphs get a connection with nothing attached to the router over wireless or cabled. I'm not actually joking here. If it means you spend your time better that's far more valuable than a budget connection.
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Apology guys. I do get it now. If two devices downloading at the same time it mean it will split into two halves speed eg: 465Mbps each. If one device downloading on his own will be max speed at 930Mbps and if 5 devices are downloading sames time it will be reduced to 186Mbps each devices. Am I correct here?
no
As for G fast, FTTC, FTTP I have no idea why it caused spiked maybe to do with poor electricity in the house?
Whaaaaaaaaaaat............... NO
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Delightful
I'm not personally going to signup to another forum to correct the record, so if anyone would like to kindly do so, that would be most kind.
Just looked at the thread in question and kitz has locked it. I think it is down to @adslmax to contact kitz and get the record put straight.
at least we haven't got the 2x fttp thread in here - *sigh*
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Delightful
I'm not personally going to signup to another forum to correct the record, so if anyone would like to kindly do so, that would be most kind.
the thread is locked, but I will try to get a post done.
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Delightful
I'm not personally going to signup to another forum to correct the record,
Good. That is the professional thing to do.
so if anyone would like to kindly do so, that would be most kind.
Not so good. that is the highly unprofessional thing to do.
BT Fibre. No Static At All.
Edited by FibreBubble (Sat 17-Jan-26 21:51:57)
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I can see every two hours there is spikes on it. Maybe the TP Link BE3600 caused it? see my arrow marks on it.
https://i.ibb.co/B5QY8tSS/Screenshot.png
I would suggest disconnecting everything from the router both physical and wi-fi (turn wi-fi off if possible) just to see if it changes.. those spikes are either caused by the router (we've seen that before) or as others said something large is downloading things on a regular basis.. May be worth checking ecactly what the interval is (either start-to-start or end-to-start of events) using the CSV file.
But if you disconnect everything you see if router is plain cause.
It could still be router behaving differently vs another one but cause is device.
seb
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Martin from Aquiss suggest me to try plug ethernet direct to ONT to Windows PC using PPPoE without using any router to see if it doesn't affect any spike on it.
I only got two routers for FTTP is two of TP Link VX230v (That's still on spike on it) and TP Link BE3600 (That's still spike on it)
Does anyone know how to use LInux Mint direct to pc from ONT using PPPoE Login as I can't find it.
Edited by adslmax (Sun 18-Jan-26 11:40:24)
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Sorry Max, I honestly thought I was helping but based on below comment you made today I won't say anything more about this.
I am getting sick of tired with some bloke from think broadband forum suggest my full fibre isn't great at all due to BQM spiked and too high latency. But I think it down to TTB server. Not my connection at all.
The speed was fine but getting sick of tired about spiked 160ms on FTTP. I think I have to raised this with Martin, Aquiss to see what he say about this. But, If he says this is normal, then that's is fine by me.
Spikes to 160ms are more worrying without explanation than the small ones *but* it can still be a router issue.. if it's one packet I wouldn't care.. looking at the average going up I suspect it's probably 20% of packets in a 100-second period. It may not kill speed and you may not notice but it depends what you do. If it carries on for days then it may be worth investigating.
Looking at graph which have 'aquiss' in the description in bulk I can't see a pattern that would suggest one big network issue.. some are perfect.. some have some spikes of yellow.. but very few have much blue, which means it's usually one off packets. Yellow spikes are common but they tend to be larger than the ones on your graph which are tiny and regular (ignoring 160ms ones)
For the 160ms ones, it looks a bit like you might be downloading a lot during that time. We don't have that data but if you do it would be interesting to overlay it.
Might be interesting to have an option to add SNMP details where we poll your usage too from router but I worry it would be a niche feature, prone to security risks (technically read only snmp should be ok but with vulnerabilities etc I'd worry about opening that on Internet side). And too many routers/configurations would caude us challenges.
seb
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Do u think it down to poor ethernet cable from ONT to Router (that supplied by TP Link with a short Cat 6A (say it on cable label) as it flat cable.
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Finally found out why it caused high spiked. The AMD Ryzen 3700x PC does doing it. But I did try on my old PC, Intel Sandybridge i7 2700K running on Firefox and the upload has now stopped high spiked from TBB BQM.
https://www.speedtest.net/result/18722609072.png
https://www.thinkbroadband.com/broadband/monitoring/...
You can see both download and upload just low latency now.
Must have be better Intel ethernet network card on it than AMD ethernet network card.
Intel network card: Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
You saying the high spikes are speed tests? That would make sense, but I'm a bit lost.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Don't change your provider because someone else's graph looks prettier than your graph.
I would echo this 100%. On that note Martin is probably far more responsive than you'd get from a major provider.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Finally found out why it caused high spiked. The AMD Ryzen 3700x PC does doing it. But I did try on my old PC, Intel Sandybridge i7 2700K running on Firefox and the upload has now stopped high spiked from TBB BQM.
https://www.speedtest.net/result/18722609072.png
https://www.thinkbroadband.com/broadband/monitoring/...
You can see both download and upload just low latency now.
Must have be better Intel ethernet network card on it than AMD ethernet network card.
Intel network card: Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
You saying the high spikes are speed tests? That would make sense, but I'm a bit lost.
The spike 160ms from a single speed test using speedtest.net - Yup!
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Our NNis into BTW operate circa 25% of capacity of an evening (and 35% of a daytime). We have plenty of capacity.
If it was your problem we'd see the same pattern on a load of graphs too. Which we don't.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Martin from Aquiss suggest me to try plug ethernet direct to ONT to Windows PC using PPPoE without using any router to see if it doesn't affect any spike on it.
I only got two routers for FTTP is two of TP Link VX230v (That's still on spike on it) and TP Link BE3600 (That's still spike on it)
Does anyone know how to use LInux Mint direct to pc from ONT using PPPoE Login as I can't find it.
Ah ok that does make sense.
The only thing which makes me a bit suspivious is btoh being TP-Link so could have similar software (I just don't know). I used TP-Links on FTTC lines and not seen this but that's not a fair comparison.
Either way the pattern you're seeing on 'low level' spikes is router or your kit I'm fairly sure.
The high spikes I'm less certain about but I'd bet on downloads on your network.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I just done one single speedtest just before 12pm today you can see large spiked 160ms with one red packet loss. It always happen when using doing single speedtest. Just bear in mind - I am not bothered about speed but the latency high spike is all it bothered me the most with every single red packet loss using a single run of speedtest to see if it stop packet loss.
The TP LInk WiFi 6 on 5GHz sometimes wireless caused 15.4ms packet loss. Never happen on wifi (I know 5G wifi always end up packet loss that normal because of mobile phone etc) but with FTTP it shouldn't happen especially with good router end spec BE3600.
160ms is very concerning one! see graph below
https://www.thinkbroadband.com/broadband/monitoring/...
Edited by adslmax (Sun 18-Jan-26 11:57:32)
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Do u think it down to poor ethernet cable from ONT to Router (that supplied by TP Link with a short Cat 6A (say it on cable label) as it flat cable.
Flat cables are often dodgy and should be avoided. If they have twisted pairs laid flat they could be ok but a lot of cables I've seen are not twisted.. I'd avoid them, but short may be ok. Cat5e yeah.. but Cat6A I don't think so..
The twisted pairs I believe prevent cross-talk which could cause issues.. I'm not persuaded this is your problem to be honest, but I'd only use a flat cable if you have no choice (under carpet kind of issue), and only then short ones.. and that usually makes it a non-useful thing as there's only limited spaces where a short cable is useful AND you want a flat one.
So I'd replace but I don't think it's likely to fix your issues.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I just done one single speedtest just before 12pm today you can see large spiked 160ms with one red packet loss. It always happen when using doing single speedtest.
160ms is very concerning one! see graph below
https://www.thinkbroadband.com/broadband/monitoring/...
Try doing a manual download of a very large file:
https://www.thinkbroadband.com/download
Then wait enough to get a graph on the graph (5 mins say).
Then try to upload that file somewhere you know is able to get reasonable speed.
This allows you to separate the download/upload bit.. I think upload is more likely to cause those issues.
If you max out a line there's buffering.. and that causes latency to spike. How much depends a bit on the way the router works (how it prioritises things, how big the buffers are) and the large download and how it manages data flow (may vary by OS etc).. I'm not really an expert in that level of detail to say how it would react but I'd confirm the download vs upload issue.
seb
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I am going to see if I can find spare Cat5e round cable for ONT to the router as it nearer closer to ONT.
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I just done one single speedtest just before 12pm today you can see large spiked 160ms with one red packet loss. It always happen when using doing single speedtest.
160ms is very concerning one! see graph below
https://www.thinkbroadband.com/broadband/monitoring/...
Try doing a manual download of a very large file:
https://www.thinkbroadband.com/download
Then wait enough to get a graph on the graph (5 mins say).
Then try to upload that file somewhere you know is able to get reasonable speed.
This allows you to separate the download/upload bit.. I think upload is more likely to cause those issues.
If you max out a line there's buffering.. and that causes latency to spike. How much depends a bit on the way the router works (how it prioritises things, how big the buffers are) and the large download and how it manages data flow (may vary by OS etc).. I'm not really an expert in that level of detail to say how it would react but I'd confirm the download vs upload issue.
seb
Very Large File (5GB)
IPv4 Port: 80, 81, 8080
IPv6 Port: 80, 81, 8080
Which port shall I use best? I am on IPv4 at the monent as my router IPv6 is disabled.
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Right I have now swap from Cat 6A to Cat 5E from ONT to Router (hope it fixed the issues)
I got to wait until 12:30pm to give the graph more time and do one large download from ThinkBroadband 5GB to see if it stop the spiked with red packet loss.
Edited by adslmax (Sun 18-Jan-26 12:16:24)
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Try doing a manual download of a very large file:
https://www.thinkbroadband.com/download
Then wait enough to get a graph on the graph (5 mins say).
Then try to upload that file somewhere you know is able to get reasonable speed.
This allows you to separate the download/upload bit.. I think upload is more likely to cause those issues.
If you max out a line there's buffering.. and that causes latency to spike. How much depends a bit on the way the router works (how it prioritises things, how big the buffers are) and the large download and how it manages data flow (may vary by OS etc).. I'm not really an expert in that level of detail to say how it would react but I'd confirm the download vs upload issue.
seb
What a nightmare! 5GB download file from IPv4 port 80 take nearly 8 minutes but don't know why it capped at 97.9Mbps see screenshot:
https://image2url.com/r2/default/images/176873993998...
Just ran speedtest (look like Cat 5e cable strict to 100Mbps!) from ONT to Router. I have to find other spare Cat 5E cable again.
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Why do you think it's the cable?
Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Utility Warehouse (up to 16mbps) via Talk Talk, upgraded to fibre 40/10
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Why do you think it's the cable?
Swapped to other cable cat5e and it now back to 1Gbps. Silly me the other cable isn't 5E it was Cat5 without e on it.
I will run another download 5GB file from TBB at 2pm.
Edited by adslmax (Sun 18-Jan-26 13:13:12)
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Have you disabled automatic updates on how ever many xboxes are on your network.
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I have disabled all WiFi and just ont and my PC for now. Told her she have to use G.fast for now. Until get this resolved with spiked area.
Will try TTB 5GB test file at 2pm to see if there still any spiked on it after swapped cat5e cable instead of cat 6a cable as Sebastian think it very dodgy one.
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If it was your problem we'd see the same pattern on a load of graphs too. Which we don't.
Cheers on the clarity on this seb.
Martin Pitt
Managing Director
Aquiss Limited
https://www.aquiss.net
SoGEA, FTTP, FTTH, Leased Lines, Telecoms and Hosting
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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Right here is the 5GB test file from TTB using ethernet CAT 5E cable from ONT to PC direct with all wifi disabled and no other device as it was removed off.
Look like much better 110Mb/s download transfer speed 40 secs to completed.
https://image2url.com/r2/default/images/176874496118...
However, the TTB BQM graph has finally showing NO SPIKED at 2pm just after downloaded 5GB single file.
https://www.thinkbroadband.com/broadband/monitoring/...
Congrats Seb, you are 100% correct it was dodgy Cat6A flat cable from TP Link are terrible, just awful.
It's all FIXED now!
Without your help I would stuck with lots of spiked with Cat 6A flat cable (that now going in the bin)
Also, finally. Apology to Martin not the ISP at all. It was all my dodgy bad ethernet cable from the start!
Hopefully the spiked disappear now when I put all other devices and WiFi back on!
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I just done one single speedtest just before 12pm today you can see large spiked 160ms with one red packet loss
I've just done a speed test both on a 1Gbps Ethernet connection (1G symmetric; may have other traffic so not trying to max it out on this one test per se) and it's a tiny blip on the graph.. a few ms yellow increase at most.
On an FTTC line I did the same (on wi-fi but shouldn't matter here) and I see a much more noticeable spike.. taken from BQM CSV converted from ns to ms and min/average/max:
4.9 5.4 5.9
4.9 8.8 38.1
4.8 5.6 9.2
You can see the max spikes from 6-9ms to 38ms. The test isn't thast long so the average spikes much less (from around 5.5ms to 8.8ms). Each row is 100 seconds.. if I maxed out download it would increase the max.
You might be able to improve latency by using some kind of QoS on your router if it supports it if latency matters (enabling it could slightly increase min latency sometimes but it may be more consistent).. it could slow down some things to protect latency-sensitive applications. The chances are the upload has a bigger impact.
seb
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Please igorne 12pm look at the one at 2pm
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Post deleted by Rhynchelma
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Please igorne 12pm look at the one at 2pm
On here 2pm
https://www.thinkbroadband.com/broadband/monitoring/...
there's only a tiny spike.. also the pattern looks marginally different from you had before which was very much a spike up and then slow drop which I'd put down to router before.. not it's more noise.. did you switch from router to direct PPPoE from computer?
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Right here is the 5GB test file from TTB using ethernet CAT 5E cable from ONT to PC direct with all wifi disabled and no other device as it was removed off.
However, the TTB BQM graph has finally showing NO SPIKED at 2pm just after downloaded 5GB single file.
https://www.thinkbroadband.com/broadband/monitoring/...
Congrats Seb, you are 100% correct it was dodgy Cat6A flat cable from TP Link are terrible, just awful.
It's all FIXED now!
You sure it's that cable? Possible sure but you also changed it to direct? Could still be router?
Also note speed test vs download misses the upload bit..
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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No only change at the ONT with different ethernet cable Cat 5E straight plugged to the router 2.5G wan port and from router 2.5Gbps lan port straight to my computer AMD at the back of pciE 2.5Gbps and the router haven't change any setting only the WiFi disabled from 2pm onwards.
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Very Large File (5GB)
IPv4 Port: 80, 81, 8080
IPv6 Port: 80, 81, 8080
Which port shall I use best? I am on IPv4 at the monent as my router IPv6 is disabled.
Port shouldn't usually matter.
The thing about the cable is you can get 1Gbps on a Cat5e cable. Cat6 is more resitant and higher spec.. Cat6A even more so.. and you can run 10Gbps over those last two, from memory at 30 and 100 metres. It's a little bit surprising to see a short cable have such a big difference but depends on interference. At gig you shouldn't need anything more than Cat5e usually - not saying there's any downside, but the benefits are limited. I have actually used Cat5e sometimes for structured cabling as it's a bit easier to work with when running.
As for 100Mbps - if a card/switch negotiates 100Mbps then you'd be limited to that. Most common reason is your cable is dodgy with one line broken, or possibly just one without all 4 pairs (8 strands).. there's also crossover cables but they should usually work. If you only get 100Mbps link the cable is probably not good, if another cable works.. sometimes devices auto-negotiate badly especially at 100Mbps (less of an issue at 1Gbps).
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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No only change at the ONT with different ethernet cable Cat 5E straight plugged to the router 2.5G wan port and from router 2.5Gbps lan port straight to my computer AMD at the back of pciE 2.5Gbps and the router haven't change any setting only the WiFi disabled from 2pm onwards.
Ok so see what BQM is like on router.. I'd also suggest you re-test the flat cable later to prove it's not a router reboot or something which fixed it.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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You sure it's that cable? Possible sure but you also changed it to direct? Could still be router?
Also note speed test vs download misses the upload bit..
That's true I only did one single 5GB download test file at 2pm as I haven't use speedtest.net yet to check upload. Will do two more test via speedtest.net at 4pm.
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Ok so see what BQM is like on router.. I'd also suggest you re-test the flat cable later to prove it's not a router reboot or something which fixed it.
Ok I will try that Cat6A later after I done the test first with Cat5e at 4pm. Then change cable and do the test again at 4:30pm to give the graph more time.
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Will you be able to add upload file soon on TTB tool. I only see download only. Only asking!
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Ok so see what BQM is like on router.. I'd also suggest you re-test the flat cable later to prove it's not a router reboot or something which fixed it.
Ok I will try that Cat6A later after I done the test first with Cat5e at 4pm. Then change cable and do the test again at 4:30pm to give the graph more time.
is the cable anywhere near electrical cables?
thinking that the flat cable has zero twists in it and suffering from fleming's right hand rule add in a near by electrical source! I would look at the cable from the xbox to the router as well to make sure that avoiding electrical cable.
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1st Test https://www.speedtest.net/result/18731684530.png
2nd Test https://www.speedtest.net/result/18731689298.png
I don't know what has happen to first test much slower to 2nd test. Very strange!
Updated just seen the graph after those two test from speedtest at 4pm, it does spiked again! Not good news I am afraid. Back to square one!
https://www.thinkbroadband.com/broadband/monitoring/...
Did 3rd test with different server: https://www.speedtest.net/result/18731719165.png
Edited by adslmax (Sun 18-Jan-26 16:11:54)
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is the cable anywhere near electrical cables?
thinking that the flat cable has zero twists in it and suffering from fleming's right hand rule add in a near by electrical source! I would look at the cable from the xbox to the router as well to make sure that avoiding electrical cable.
The ONT box are much further away from electricity sockets! Same with Xbox are further away from electricity socket.
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What setting shall I put on download and upload please on QoS?
https://limewire.com/d/JDApU#eTSqYYjU6S
Did TTB speedtest just now https://www.thinkbroadband.com/speedtest/17687537078...
Edited by adslmax (Sun 18-Jan-26 16:29:38)
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1st Test https://www.speedtest.net/result/18731684530.png
2nd Test https://www.speedtest.net/result/18731689298.png
I don't know what has happen to first test much slower to 2nd test. Very strange!
Updated just seen the graph after those two test from speedtest at 4pm, it does spiked again! Not good news I am afraid. Back to square one!
https://www.thinkbroadband.com/broadband/monitoring/...
Did 3rd test with different server: https://www.speedtest.net/result/18731719165.png
Try uploading something for longer.. I suspect your latency increase it is from when you comgest the upstream, which is not uncommon..
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Will you be able to add upload file soon on TTB tool. I only see download only. Only asking!
Mmm... we probaby should. It's not quite a flip switch kind of thing to test it at fast speeds and to ensure it remains secure.
If you set up a web server passthrough (port forwarding) your end on a static IP I could in the mean time test it from our side a few times. I'd probably say allow 80.249.96.0/20 through.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I have swapped over back to old TP Link VX230v as connected to ONT. Going need my rest break now as I got really bad headaches and really stressed out.
Will try later tonight after snooker final has finished.
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What setting shall I put on download and upload please on QoS?
https://limewire.com/d/JDApU#eTSqYYjU6S
Did TTB speedtest just now https://www.thinkbroadband.com/speedtest/17687537078...
I think those boxes ask your total speed, but I'd need to check the manual. I'd start with the lowest sustained peak speed. i.e. what is your minimum speed which is really believable.. not like 500Mbps but whatever regular lowest test looks like and try that..
My TP-link has more settings.. although same two you have there..
https://seb.me.uk/tplink.png
This may be of some use:
https://www.tp-link.com/uk/support/faq/1104/
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Post deleted by adslmax
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Input the maximum upload and download bandwidth provided by your service provider.
Martin do you know the setting for FTTP QoS for 1000/115 FTTP service?
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You should use the values *you see* rather than anything generic.. I suspect that the lower you set this the more it guarantees performance.. i.e. it allows non-priority traffic as long as headroom exists.. if you set it too high it won't have the headroom
(why does it sound like we're talking about the budget?)
seb
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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@09:50 today (19/01/2026)
I just fed up of hearing from peoples telling me porkies about latency too high on full fibre. Honest, I don't care!
No more checking TTB monitor, no more checking for spiked, the speed & service are fine just like what kItz say and other says.
Not going to waste my time anymore now.. Let this be the end of it.
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You brought this up at the start! Wish I never bothered listen to you. Anyway, Full Fibre isn't worth it to worrying about it anymore.
I got other important life to do.
Closed this thread please.
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Post deleted by PCJM40
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This is all on you fella, As people can see below I was supportive of you, you shared the links of your BQM and I tried to help you understand the massive spikes. I stopped commenting on page 11 of 21 of this thread so your the one with the issue so please do not try to blame me.
Could the spikes be your speed tests? If you're concerned about packet loss use this website (remember to change test server to UK)
https://packetlosstest.com/ Done it. On Windows 11 Pro PC
https://i.ibb.co/Z6pckWwf/packetlosstest.jpg Thats good, its not showing any packet loss.
Have you tried temporarily changing the link speed on the Windows 11 device from 2.5Gbps/Auto down to 1Gbps when connected to the TP Link Archer BE230 (BE3600) to see if the same issue happens. Only one problem with Aquiss don't selling openreach 1600/115 but doesn't matter as speed is not everything we need mostly. 😀 As long as you're happy with what you have now that is the main thing, Aquiss may make 1600/115 available in the future 
Your BQM still isn't looking great for FTTP, would be good if you could get to the root cause of those spikes. May be worth considering overlaying the BQM graph for several days to see if there is a pattern to it. I can see every two hours there is spikes on it Yes I noticed them, they don't appear on your Plusnet or Cerberus screenshots so may be caused by a device connected to the FTTP router as they seem to occur day and night. I was more concerned about the amount of 160ms spikes throughout the day apart from between 03:30 and 09:30. There may be an innocent reason but if it was me I would want to understand why. May be make a note of when you do heavy downloads and compare that with the graph and see if they match up. Also you could check what devices you have connected to the FTTP router and while you still have your other legacy broadband connections move them all over to one of them and over time gradually bring them back and monitor between each to see if and when these spikes come back.
Edited by PCJM40 (Mon 19-Jan-26 10:49:43)
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This is all on you fella, As people can see below I was supportive of you, you shared the links of your BQM and I tried to help you understand the massive spikes. I stopped commenting on page 11 of 21 of this thread so your the one with the issue so please do not try to blame me.
Nothing wrong with full fibre. The spiked is only coming from speedtest, that's normal. Anyway I got better things to do rather than worrying about spiked.
I can see my past service with Plusnet (FTTC), Cerberus (SoGfast), Aquiss (SoGEA) and FTTP all the same spiked. Nothing to worry.
This got to end now.
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Lastly, I have now removed TBB BQM. I don't wanna to see it anymore. If full fibre are downtime, then raise this matter with my own ISP.
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I stopped commenting on page 11 of 21 of this thread
Posts per page can be set at any value up to at leat 40 on a per user basis ...
Edited by DFScale (Mon 19-Jan-26 11:13:43)
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Lastly, I have now removed TBB BQM. I don't wanna to see it anymore. If full fibre are downtime, then raise this matter with my own ISP. May be sensible in the future not to share your BQMs, Speed tests and other data if you can't handle anyone giving you advice on them. Enjoy your FTTP like the rest of us are doing rather than doing speed tests every 30 minutes.
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I stopped commenting on page 11 of 21 of this thread Posts per page can be set at any value up to at leat 40 on a per user basis ...
OK for clarity, I stopped commenting roughly half way through this thread and so far there has been over 200 responses, so roughly 100 posts more after I stopped commenting.
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More from the other side @10:41 today (19/01/2026)
I knew this guy loving to upsets me more!
I don't care anymore, why should I listened to his pointless stir up! I have set out my evidence, you can try to keep blaming me but I am not the one doing speed tests every 30 minutes and then being surprised when you get massive 160ms spikes. I asked you back on 10th January 2026 if the spikes could be caused by speed tests and you didn't answer, if anything it looks like you did even more speed tests and massive test downloads.
Edited by PCJM40 (Mon 19-Jan-26 11:30:11)
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If two devices downloading at the same time it mean it will split into two halves speed eg: 465Mbps each
Effectively, yes. This is due to TCP's congestion avoidance algorithm; each TCP stream will back off roughly by the same amount, so with N concurrent streams each will use about 1/Nth of the total capacity.
That's why if someone is downloading a big Xbox game on your network, and you run a speed test, your speed test will show lower than maximum speed. You are competing with the download.
Exactly what speed you see depends on how many TCP streams the Xbox download is using, versus how many TCP streams the speed test is using.
(Aside: protocols like bittorrent which run over UDP don't use the TCP congestion avoidance algorithm, so can easily consume all the bandwidth and with nothing left over)
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You did seem to be worried about the spikes.
If your normal everyday internet use was not affected they why did this thread get so long?
As others have said "Just enjoy the faster speed".
Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Utility Warehouse (up to 16mbps) via Talk Talk, upgraded to fibre 40/10
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I won't be reply much now. Just enjoy the internet!
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I asked you back on 10th January 2026 if the spikes could be caused by speed tests and you didn't answer,
Yes the spikes only start when I did the speedtests. Anyway, that's now the past. I am going to enjoy the internet. No more speedtest, no more BQM, no more worry about spikes.
Cos I know FTTP 900/115 is working fine. If the service went downtime, I speak direct to Martin, the ISP. That's it.
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Thanks for this. My daughter boyfriend was actually downloading heavily on his Xbox. She just told me this morning.
This is the reason for getting slower full fibre to half way.
Anyway case closed.
If you have other people in the house, certainly if they have games consoles, you need to make sure they are not banging the network before you try to blame the service.
Maybe a good idea to do things like that when people are in bed.
Adrian
Desktop machines Mac mini pro with macOS Sequoia, also pc Ryzen powered with windows something or other.
Zooming with Zzoomm FTTP,
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My G.fast has finally ceased last night just after midnight. No more SoGEA (Aquiss), SoGfast (Cerberus) on the line now.
Just FTTP (Aquiss)
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My G.fast has finally ceased last night just after midnight. No more SoGEA (Aquiss), SoGfast (Cerberus) on the line now.
Just FTTP (Aquiss) 
I had the Openreach engineer remove the copper cable and use the hole for the new fibre cable during my install. Good riddance to that cable!
Also one less hole in the wall to fill is a good thing!
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That is exactly what I did. I was on Starlink full time so copper wasn't in use, so when it came to FTTP, had them use that to pull the fibre through, and they used the holes from the copper sockets (I had two) to feed the lovely, lovely fibre into the house
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I had the Openreach engineer remove the copper cable and use the hole for the new fibre cable during my install. Good riddance to that cable!
Also one less hole in the wall to fill is a good thing!
Sadly they can't do it because my copper was fed to my incoming outside bin cupboard at the front. MJ Quinns refused it and only do at the back where there is nearer overhead pole fed to the top roof to bottom wall. The master socket (copper) was at the wrong place in the front with UG which they refused to touch it.
I already knew it. The full fibre can't replaced copper UG anyway.
Edited by adslmax (Mon 02-Feb-26 10:49:20)
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I am no longer with Aquiss FTTP from April 3rd. Martin from Aquiss has release me from contract to move to other ISP as the ISP has failed to fix my full fibre ongoing issues with packet loss. Disappointed to be honest.
My parents has the same overhead pole as mine in same street. Their FTTP has ZERO packet loss with Plusnet. But Aquiss are the worse packet loss with max latency over 140ms.
To be fair Martin did booked Openreach engineer but the engineer not seem interested in packet loss which I showed him the TTB monitor chart. He swap over brand new ONT and the problem still the same issues. Sadly Martin say there is nothing more he can do and release me from contract and asked me to go to other ISP.
Aquiss FTTP TTB Monitor Live: https://www.thinkbroadband.com/broadband/monitoring/...
Plusnet FTTP TTB Monitor Live: https://www.thinkbroadband.com/broadband/monitoring/...
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Your 140ms latency is almost certainly because you were speed testing at the time. I have just replicated this bu ding a number of speed tests on our Aquiss connection.
You do have some very small general packet loss, but it is hardly service impacting. I have the same on my Aquiss connection which seems to have started in the early hours of the morning about a month ago. I can't pretend I notice any difference in using the connection.
I suspect most other ISPs wouldn't have booked an Openreach Engineer, so I think Martin probably did everything he could.
I hope you are happier elsewhere, but history suggests that may or may not happen.
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Yeah Martin did his best to book engineer out for me but nothing is sorted out to get rid of packet lost. I never get any of it when I was on SOGEA 80/20 with Aquiss for 12 months. Also get nothing on SOGFAST 330/50 with Cerberus for 12 months.
You can see my parents FTTP is ZERO packet lost. I don't understand at all. FTTP are suppose to be freedom of no packet lost.
I did one or two speed test at my parents FTTP their highest latency max is just below 40Ms that is most acceptable. But mine is between 140 and 160ms. Something isn't right at all.
Edited by adslmax (Wed 01-Apr-26 23:10:40)
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I think you must have cost every smaller provider money now, between stuff like this and taking out contracts you can’t afford and then regretting.
I doubt you’re ever going to find a provider that you’re happy with because your problems all stem from overly aggressive testing and then your response to the outcome of the testing.
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mine is between 140 and 160ms. Did you see the same issue when disconnecting the router and connecting a PC directly to the ONT?
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Yes
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Are you saying packet loss with active data streams or is it just on a BQM? If it is just BQM then it suggests potentially a router in Aquiss control is probably not prioritising those packets as they are not important. If the connection itself works fine then it questions whether there is actually a problem anywhere.
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Yes How did you test the latency when the PC was directly connected to the ONT?
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I am now with other ISP the migration has switched over last night just after midnight. The issues has gone away now.
Max latency now 30.3ms compared to Aquiss 151.2ms
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I am now with other ISP the migration has switched over last night just after midnight. The issues has gone away now.
Max latency now 30.3ms compared to Aquiss 151.2ms Excellent news, really pleased for you
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Excellent news, really pleased for you 
Thanks. I never understand why there is issues behind Aquiss network. When Martin was telling me there is no issues on their side.
So, it wasn't my new TP LInk Router WiFi 7 afterall. But, to be fair thanks to Martin to release me from contract to move away.
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Most ISPs have pointed the finger at the connection between the exchange and the property for as long as I can remember (expecting Openreach to fix it), back in the copper days they were normally right but with fibre thats rare I would say.
To be fair to Aquiss I have not heard of other people experiencing the same issue so if it was on their side it must be an isolated issue.
Look forward now and be happy
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I don't blame Martin at all. I think the engineer has failed to fix the issues - which I believe it was down at exchange line card. When migration was done last night the max latency has drop from 151ms to 30ms and the traceroute was lots better with other ISP than Aquiss. It's was all started back in January when you telling me there is concerning of high latency from thinkbroadband BQM as all the the red packet loss has now disappeared and vanished with new ISP.
Glad it all fixed now.
Thanks PCJM40 for spotted 140ms to 160ms when my first FTTP went live in January.
By the way the engineer did tested Fibre Light Loss Meter was reading 17 few weeks ago when Martin send out engineer to swap new ONT.
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the engineer did tested Fibre Light Loss Meter was reading 17 few weeks ago when Martin send out engineer to swap new ONT. -17db is a really good reading, bang in the middle of the -10 to -25db range
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To be fair Martin did booked Openreach engineer but the engineer not seem interested in packet loss which I showed him the TTB monitor chart. He swap over brand new ONT and the problem still the same issues. Sadly Martin say there is nothing more he can do and release me from contract and asked me to go to other ISP.
Aquiss FTTP TTB Monitor Live: https://www.thinkbroadband.com/broadband/monitoring/...
Plusnet FTTP TTB Monitor Live: https://www.thinkbroadband.com/broadband/monitoring/...
Looks a lot like you're hammering the line with tests every 15-30 minutes and seeing buffer bloat during them. Some of this looks like tests running until the next one starts or other load.
I suspect your parents' service is partly thanks to them not constantly testing. Yours has improved now thanks to the shaping that BT apply to the services reducing the bufferbloat.
Given they'll have likely paid for the Openreach visit, etc, Aquiss would've lost a fair amount. Good of them to let you go, potentially a better move for them in the longer term despite the costs.
EDIT: You appear to have deleted the Aquiss BQM. I was looking at the wrong thing. The earlier ones the point stands.
Edited by XGS_Is_On (Thu 02-Apr-26 16:19:24)
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I suspect the same, for what it's worth this is an Aquiss service getting hammered during business hours yesterday but with some sensible QoS in place
https://i.postimg.cc/6QRmkqv1/image.png
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As they used to say ….
“You won’t fatten your pig if you keep stopping to weigh it”
Received a letter just the other day ..
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What a nonsense! This got nothing to do with hammering speedtests. It's the network issues. Parents FTTP is normal max latency 31.2ms when streaming online. Aquiss is 140ms when streaming online with lots of packet loss. Not my fault. I know how FTTP work.
Aquiss BQM is pretty bad compare to Plusnet BQM. Now my new ISP BQM lots better about the same as my parents FTTP. That's how it should be.
Edited by adslmax (Thu 02-Apr-26 15:20:54)
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-17db is a really good reading, bang in the middle of the -10 to -25db range 
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What a nonsense! This got nothing to do with hammering speedtests. It's the network issues. Parents FTTP is normal max latency 31.2ms when streaming online. Aquiss is 140ms when streaming online with lots of packet loss. Not my fault. I know how FTTP work.
Aquiss BQM is pretty bad compare to Plusnet BQM. Now my new ISP BQM lots better about the same as my parents FTTP. That's how it should be.
Acquiss use Veloxserv. If there were a network issue every Acquiss customer and a bunch of Veloxserv customers on the same equipment should be experiencing it, not just you.
Either way if you know best I'll not comment further. I'll defer to your expertise on networks and FTTP.
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Acquiss use Veloxserv. If there were a network issue every Acquiss customer and a bunch of Veloxserv customers on the same equipment should be experiencing it, not just you.
Maybe all the Aquiss customers didn't use BQM so they wouldn't know the issues! Or too scare to tell Martin the issues.
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Maybe all the Aquiss customers didn't use BQM so they wouldn't know the issues! Or too scare to tell Martin the issues.
I very much doubt they're scared to tell Martin their service isn't working properly if it's actually broken.
Not sure how serious an issue is if you need to be looking for it to find it. Issues so serious would be noticed, especially by the people subscribing to a niche ISP like Aquiss. Would expect issues to cause slower speeds, buffering streams, unstable gaming.
Again, though, you're the expert. You know how FTTP works. I'm an amateur.
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Updated:
My new ISP FTTP is now nearly 3 days still ZERO packet loss. Very pleased overall. No issues
Turning out it was Aquiss bad volex backhaul or exchange line card on my service with lots of issues.
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If anyone can test this connection's performance it's you. So please keep us posted and looking forward to seeing how it measures up.
We have already learned Aquiss was not cutting the mustard for you. Isn't it time to celebrate your 'New ISP' by letting punters know which provider is making the grade for you? This could be helpful for those using the forums looking to compare providers.
If it's not you moaning then it's probably me
Edited by FibreBubble (Sat 04-Apr-26 21:55:10)
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Thanks
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We have already learned Aquiss was not cutting the mustard for you.
To be fair, Martin did release me from contract because there is nothing more he can do for me.
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Was the packet loss actually causing you an issue in your use of the internet?
Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Utility Warehouse (up to 16mbps) via Talk Talk, upgraded to fibre 40/10
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We have already learned Aquiss was not cutting the mustard for you. Isn't it time to celebrate your 'New ISP' by letting punters know which provider is making the grade for you? This could be helpful for those using the forums looking to compare providers.
Olilo.
In the background I made some enquiries. Hopefully all is now okay thanks to a VLAN move. Obviously that won't sort anything on the optical path but everything crossed it behaves.
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If anyone can test this connection's performance it's you. So please keep us posted and looking forward to seeing how it measures up.
If it's not you moaning then it's probably me
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Olilo.
In the background I made some enquiries. Hopefully all is now okay thanks to a VLAN move. Obviously that won't sort anything on the optical path but everything crossed it behaves.
Am I right in thinking that your view is that there may well have been an issue with the Aquiss connection? I have always found that, over the years, Max's obsessive testing finds any weakness in a provider's service.
Hopefully Aquiss and the real provider that they are reselling's personal data responsibilities with regards to Max were upheld in your enquiries? Perhaps Max asked you for help and passed on his personal data?
If it's not you moaning then it's probably me
Edited by FibreBubble (Tue 07-Apr-26 21:32:55)
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Am I right in thinking that your view is that there may well have been an issue with the Aquiss connection? I have always found that, over the years, Max's obsessive testing finds any weakness in a provider's service.
Hopefully Aquiss and the real provider that they are reselling's personal data responsibilities with regards to Max were upheld in your enquiries? Perhaps Max asked you for help and passed on his personal data?
Max is in Cuckoo Oak off the Wellington exchange on a PON commissioned early January. Source: his forum posts. Unless OLTs and BT Wholesale backhaul take enquiries about them personally I think we're good.
Edited by XGS_Is_On (Tue 07-Apr-26 21:51:21)
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Updated:
No issues so far with Olilo ISP for 20 days now.
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Good to know thanks Max… Olilo is an ISP I would look at if I get any FTTP in my area that isn’t VM; contrast with AAISP.
26 years of broadband connectivity since Sep 1999 trial - Live BQM
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Great to hear that the provider has been able to trade and provide service for 20 days.
If it's not you moaning then it's probably me
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Updated:
No issues so far with Olilo ISP for 20 days now.  Good to hear that Max, happy days ahead
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hey adslmax i remember you from the forums from like 20 years ago. still hopping isp every month?
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is your daughter and bf on the same connection?
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I am no longer with Aquiss FTTP from April 3rd. Martin from Aquiss has release me from contract to move to other ISP as the ISP has failed to fix my full fibre ongoing issues with packet loss. Disappointed to be honest.
My parents has the same overhead pole as mine in same street. Their FTTP has ZERO packet loss with Plusnet. But Aquiss are the worse packet loss with max latency over 140ms.
To be fair Martin did booked Openreach engineer but the engineer not seem interested in packet loss which I showed him the TTB monitor chart. He swap over brand new ONT and the problem still the same issues. Sadly Martin say there is nothing more he can do and release me from contract and asked me to go to other ISP.
Aquiss FTTP TTB Monitor Live: https://www.thinkbroadband.com/broadband/monitoring/...
Plusnet FTTP TTB Monitor Live: https://www.thinkbroadband.com/broadband/monitoring/...
I wondered how long it would take you to get the hump with a problem that you're creating on your own line. You have to be the unluckiest customer in the world at this point. You just need to learn to put up with issues and be a little more accommodating while the technology matures a bit more and rollout's in your area finish and Openreach can get the load balancing right to meet the demands of your area.
I think hell has more chance of freezing over than that happening to be honest.
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This has been a funny thread to read I just finished a year with Aquiss and had no problems. Martin was always quick to reply when I needed him. Just didn't need OR service anymore.
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