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I've had ADSL at this property for 9 years with various providers. Six months ago I switched to FTTP. Following poor connection speeds Vodafone have now agreed to release me from my 24 month contract. It would appear ADSL is no longer available in my area so I am looking at an unlimited data contract and switching to a SIM based router. I am totally out of my depth here. Is there any guides available at all please?
I don't need or use a landline for some years, so only require broadband.
Found a start - https://m.youtube.com/watch?v=1S43Yhrvez0
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Edited by hk11 (Fri 14-Jul-23 07:28:57)
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You might find some useful info in the Mobile Broadband forum here, and Three has a 5G Broadband offering that includes the router (and yes SIM card) if you are in a supported postcode area.
https://forums.thinkbroadband.com/mobilebroadband.html
23 years of broadband connectivity since 1999 trial - Live BQM
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I think most sensible people would want to resolve the issue with the FTTP, its either an issue with the backhaul (like what was seen with Zen) which can be resolved with an ISP switch or its an issue between the OLT and the ONT in which case its Openreach to solve. You may want to choose a new ISP with a good track record of getting Openreach to sort these kind of issues out rather than Vodafone.
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If only FTTP is available can you not switch to another provider?
Thanks
Dan
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TBH I'd rather not have any more hassle.
I was quite hapoy with ADSL, but six months of chasing an ISP for a resolution with FTTP is enough for me.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Possibly, but I have had enough. FTTP was obviously being forced on people without bothering to check it was fit for purpose.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Possibly, but I have had enough. FTTP was obviously being forced on people without bothering to check it was fit for purpose. Which network was this, Openreach, Cityfibre or another one?
23 years of broadband connectivity since 1999 trial - Live BQM
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Great: thanks for the pointer.
“We can't offer Home Broadband at your address right now, but we're busy expanding our network to connect more homes.
Check out our Mobile Broadband plans, or try a different address.“ 
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Edited by hk11 (Fri 14-Jul-23 09:40:51)
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Openreach.
I did complain about the install, but Vodafone ignored that then forbed me off with a company dealing with Openreach damage claims!
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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I see mobile broadband as a last resort (like satellite broadband), hopefully if you go down that path you won't have issues but I can see it being more problematic than FTTP to be honest.
Everyone deals with issues differently, I would have never let the Vodafone issue rock on for six months, maybe a proactive ISP would be better for someone like you as Vodafone ain't going to sort difficult issues out.
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Swap ISP. Job done.
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If only life was so simple. I have been swapping ISP for years and up till recently have had very few problems. 
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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It shouldn’t and really isn’t from experience that difficult.
As noted switching to a 5G service will provide its own unique set of (potential) headaches.
FTTP is very reliable - it’s worth getting a decent ISP. Don’t go low and cheap, spend slightly more and go for a quality ISP. So avoid the likes of Sky, TalkTalk and Vodafone - the sell it cheap and stack it high brigade - if you’re having issues which need a more proactive ISP.
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Just done a new speed test :-
https://www.thinkbroadband.com/speedtest/16893237744...
Surely not right on FTTP?
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Do you run a BQM?
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I note your comments, but I am not new to switching.
I'm reading up on the mobile thread as previously advised. Hopefully I can find a package that will suit there.
I realise cheap can come with problems, but as I pointed out this is the first time I have needed to end a contract early due to an ISP not reading what I send them.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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No.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Have you done any packet loss test?
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What package are you on? Is this test via wired or WiFi connection? Try again with wired. If necessary straight into the ONT
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I have just checked the date as I started to think this thread was an april fools joke
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😅
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Is the OP confused between FTTP and FTTC I wonder?
Maybe they should post some pictures of the incoming setup.
Vodafone Fibre (Superfast2 - 80/20), Draytek 130, DrayTek 2925, DrayTek AP-910c x 2
(Gone but not forgotten: AP-700, 2820n x 2, 2800vg, 2800, HG612)
Speedtests:
ThinkBB - Mini | ThinkBB - Full | Speedtest.net |
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Is the OP confused between FTTP and FTTC I wonder? You would like to think so but the OP stated back in December 2022 when they switched that they was on FTTP, I just looked back at one of the speed tests they posted at the time and although they ain't that far from London they were getting a latency of 62ms which is bonkers and even on FTTC that would indicate an issue as really it should be around 3-5ms
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No, no confusion. Definately to the property. My phone socket is dead, so copper not connected.
https://thumbsnap.com/ZrwG59gn
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Edited by hk11 (Fri 14-Jul-23 11:05:34)
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No. Care to give some destructions?
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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1) Setup a BQM (IPv4 and IPv6 if you have both) and after a day post links in this thread so people can take a look.
2) Try also testing here Packet Loss Test website (make sure you switch to UK server in test options)
Edited by deleted (Fri 14-Jul-23 11:00:54)
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Here’s Openreach’s idea of a tidy installation.
https://thumbsnap.com/N5yPbrSb
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Here’s Openreach’s idea of a tidy installation.
https://thumbsnap.com/N5yPbrSb At this point you're focusing on the wrong thing. Lets be frank have you 100% made your mind up about switching to mobile broadband?
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Here’s Openreach’s idea of a tidy installation.
https://thumbsnap.com/N5yPbrSb At this point you're focusing on the wrong thing. Lets be frank have you 100% made your mind up about switching to mobile broadband?
Quite. Hk11 may find that he has 100mbits download one day and 5mbits another. As others have said, get fttp fixed.
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Hk11 may find that he has 100mbits download one day and 5mbits another. Yep, I spent a huge chunk of change getting on to FTTP from mobile broadband because of these types of issues, I wouldn't go back if I was offered free mobile broadband for life. Some people should be careful what they wish for.
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I found HK11's address and had a look - he has WBC SOGEA available as its fttp priority exchange. O2 has 5g and EE has too (don't think HK11 will want EE again 😅). He also has Vfast.co.uk available as well so he has three options at least
Re Mobile:
Yeah my local 3 mast is totally saturated.
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Re Mobile:
Yeah my local 3 mast is totally saturated. In another thread today they was asking about more details on the 3 router so who knows.
I'm out with this thread, good luck to the OP 
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Bidb is showing that 5gb from three is very patchy and is some way away from his premise, o2 looks ok (outside coverage though).. OP should sort out what is going on with the fttp issue. I'm suspecting a fault.
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OP TBB profile gives a homepage url. The address in Sheerness when looked up in BT availability checker says
Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential OH Feed with no anticipated issues.
ONT exists with active service. No spare ports are available. A new ONT may be ordered.
Of course, there could be another address iinvolved.
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FTTP is not like copper line broadband.
If you have an issue it is very unlikely you would have the same issue after switching providers.
Thanks
Dan
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Surely not right on FTTP? Exactly not right. Write (paper) to executive complaints at Vodafone asking to be released from contract for lack of service provision. (Sadly Vodafone seems to be trying to compete with TalkTalk for a cheap and low quality ISP, when it works its good, when it goes wrong they don't seem to have the money for a decent support organisation).
Contact a new ISP that uses Openreach FTTP, and move across. The new ISP organises everything. Consider a top tier ISP such as Andrews & Arnold whom will work to get everything right, even if you only stay for the minimum period.
23 years of broadband connectivity since 1999 trial - Live BQM
Edited by jchamier (Fri 14-Jul-23 12:30:41)
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Vodafone have agreed to release me from the 2 year contract; did I not say this in my orinial post?
I have been trying to find an alternative ISP, but so far I have had no luck. I wish to go back to ADSL as FTTP is just too painfull.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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It was a last attempt to get Vodafone to read/look at what I Was sending them.
No I haven't made my mind up about switching to SIM based router, but it is high on my list.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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You are right about EE, but apart from them and Sky/NowTV I am prepared to give any company a chance.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Three was recommended in a reply to this thread, but I assume it could be an area problem?
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Vodafone assure me there is no fault, but fail to give any figures in response to my speed tests.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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No you have the correct address, as per my signature on here.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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"Hello, I appreciate you attempting to try my site, but I'm afraid to say that it will not work in your browser.
Specifically, this requires the use of RTCPeerConnection()"
I'll try from another device.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Perhaps not, but I am exploring my options due to six months of "battling" with Vodafone.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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I left Voda Mobile in 2018 but my credit reports still showed the account to be active. Unsuccessful attempts to clear down, so I emailed CEO and the necessary was actioned but it took sometime to filter through to the agencies.
I emailed [email protected] and dealt with one of his helpers (Jake) and used a Voda complaints portal.
Jake
For and on behalf of Ahmed Essam
Vodafone Limited
Perhaps try an email showing TBB speed test; explaining history (has anyone visited the property since the install to investigate?) and see what happens?
Social media tends to get good responses - the companies don't like their dirty linen washed in public.
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If that’s your property, then complain bitterly … that’s pants. Go for a high level complaint.
Look how neat and tidy the old copper install was.
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Exactly.
Complaint has been made to highest level.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Thanks.
Yes that is the channel I have used.
I just need to find a suitable replacement now.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Just done a new speed test :-
https://www.thinkbroadband.com/speedtest/16893237744...
Surely not right on FTTP?
There is obviously a problem with this, I don't know what would cause it to be this low, but have Vodafone tried to fix this via OR?
My TalkTalk Business FTTP exceeds the speed sold to me, and has been very reliable. All those that I have spoken to along my road are happy with their FTTP.
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Here is Vodafone's response :-
"I've reviewed your case further once more and as discussed in previous
emails we've investigated your service issues, and everything is working
accordingly our end."
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Edited by hk11 (Fri 14-Jul-23 15:40:20)
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we can't see the response.
What speed where/are you sposed be on?
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Try a refresh.
39/9
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Edited by hk11 (Fri 14-Jul-23 15:44:33)
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Looking at the Voda offers for your area, they have Full Fibre 1 (36/9) - so not exactly 39/9 but it has a guaranteed min of 18. For the 73/18 product the min is 37
I noticed similar with my Dad when he upgraded to BT FTTP. He was getting 50/10 on FTTC, with 46 guaranteed. Moving to Full Fibre 2, 74/20 he has a guaranteed of 40 down.
It looks like the lower speed services are at a disadvantage when it comes to guaranteed min speeds when using FTTP.
I'm guessing your speeds are still above the guaranteed min.
EDIT: Looking at BT checker, your VDSL would have been (impacted) 80-74 20-19
Your cabinet is probably outside your front door - just like my Dad. Unlike my Dad, you are getting poor FTTP - although I will run a speedtest tomorrow.
EDIT2: Sorry, you only ever had ADSL not VDSL. You live 0.3 miles (google maps) walking from the telephone exchange so probably had a decent ADSL service.
Edited by BarkingMad (Fri 14-Jul-23 16:35:58)
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I might be wrong on the 39, I will double check.
You are right: it is 36/9. Sorry.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Edited by hk11 (Fri 14-Jul-23 16:09:39)
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All Voda FTTP seem to have min speed that is half the speed of the "service name".
BT's Full Fibre 1/2 have a min which is 50% of the 50 and 74 resp. Higher speeds : 100 min for 150 service, 425 min for 500 service, 700 min for 900 service
I thought FTTP was more reliable (no copper, no interference) so why do they have lower min guaranteed speeds?
EDIT. I presume an FTTP pipe has a limited flow rate which is used by X users. If user A pays for a faster service, and hammers the service with lots of downloads then they will be given higher priority (min guaranteed speed) because they pay more for the service. Perhaps FTTP take up in OP postcode is high forcing speeds near the guaranteed min speed?
Not sure how a FTTP pipe would differ from a FTTC pipe
Edited by BarkingMad (Fri 14-Jul-23 19:43:13)
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TBH I'd rather not have any more hassle.
You are *much* more likely to have ongoing hassle with a 4G/5G Internet connection, where masts go down for maintenance all the time, than with FTTP.
Vodafone aren't a provider with the greatest reputation - you can switch to another one. That's assuming it wasn't a problem with your own home device(s) all along.
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That's assuming it wasn't a problem with your own home device(s) all along.
and that would carry on with mobile, or another OR based fttp, or Vfast.co.uk...
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I found this interesting https://www.youtube.com/watch?v=6595-Xv-pZk
Explains FTTP and there is a Q&A at the end. One of the points raised was the need to make sure there is no dust in the connections. A dust particle is around the third of the size of the fibre.
Given that terrible cabling, perhaps there is some dust in the CBT connection which is causing poor performance?
Another point raised was that each fibre supports 32 customers and in the case that all 32 customers ordered the 1G service there wouldn’t be a reduction to say 28 customers. So my earlier comment about hammering may be invalid.
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I've tried switching to Plusnet (for exampe) but it says the service isn't available.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Had a look at A&A's website and sent them an email.
Not sure what the extra £10 a month for copper is, as I understand copper is longer offered, but we will see what they say.
Thanks for the tip.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Dad's Fibre2 FTTP 74/20 with min 34. Achieving what the label says.
https://www.thinkbroadband.com/_assets/speedtest/but...
OPs 36/9 with min 18 and achieving 21 doesn't look good.
Perhaps (pondering aloud) there is
a) dirty fibre connection at the CBT on the pole? I would assume spliced connections are "good" with the splicer making sure of a good connection. I am no expert. Achieved upload figure is good so perhaps no dirty connection.
b) network very busy in OP area. Does the speed differ a lot at different times of day?
c) Something running in OPs property that is consuming the bandwidth. Or something connected to OP's wifi that he isn't aware of.
d) A wired connection (no wifi / home plugs/extenders) isn't being for the speed test.
e) Voda limiting to just above min guaranteed speed. Hopefully unlikely
f) Some other reason....
Having got permission to leave Voda, then perhaps (as others have suggested) needs to find a provider that uses OR and has a higher guaranteed min speed and perhaps move to them. Perhaps on monthly contract to have a get out clause. Hopefully a new provider would force OR to look at the issue. IMO giving a new provider the problem doesn't seem fair but doesn't look like there is an alternative.
Technology - who needs it
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FTTP is not like copper line broadband.
If you have an issue it is very unlikely you would have the same issue after switching providers.
Thanks
Dan Depends what his problem is. If his problems persist with a new ISP then the problem is either a fault with ONT/Router, WiFi or computer.
I'd always first check if all devices have the same speed issues and also ensure that it is connected with Ethernet cable.
While FTTP is generally more reliable than copper, the problem is that it comes with an Optical Network Terminal installed along with the router. You have to troubleshoot both the router and the ONT so there is more room for technical problems should a hardware fault or setting issue isn't configured correctly.
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I did ask Vodafone about the install, given the mess they made of the wiring visually, but it took several repeat requests for them to view the photo I sent and to offer to release me from the 24 month contract. Perhaps unfair to judge the rest if the work on the cable run, but they could have asked Openreach to redo the cabling.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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If you're adamant that you don't want to fix your FTTP connection then do remember that you don't *switch* to mobile broadband. There's nothing stopping you subscribing to a mobile plan without cancelling your FTTP (other than cost of course). You could get an unlimited Smarty SIM and a 5G router from eBay to give things ago and sell the router if things don't work out.
Personally I'd get the FTTP fixed, possibly by moving to a provider that has 1 month contracts so you're not tied in?
Aquiss FTTP BQM | AAISP VOIP | Ubiquiti UDM Pro | 2x Unifi AC-Lite & 1x AC-LR Wifi AP
Edited by ferretuk (Sat 15-Jul-23 20:05:32)
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I am open minded.
I've contacted A&A re fixing my FTTP connection but also would be willing to give a mobile contract a go seeing as how my hardwired choices are now very limited.
I just hate having to chase a company I am paying for a serivce to actually provide that service.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Interesting thread title Linky
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Aquiss have been recommended and replied quickly to various points so .....
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Aquiss have been recommended and replied quickly to various points so ..... Martin (identical twin of Brad ) Pitt runs Aquiss and goes the extra mile for his customers.
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Unfortunately not in this case"
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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brad was at silvo last week lol
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Sadly on this occasion, I have taken the unusual and rare step of rejecting the application, based on content and information that we have received through a series of emails that came into our sales team.
Martin Pitt
Company Founder
Aquiss Limited
https://www.aquiss.net
FTTC, FTTP, GEA, EFM, Leased Lines, Telecoms and Hosting |
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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Unfortunately not in this case I can only guess that you may have been a little overpowering with your issue when sending emails to them, use this as a learning curve so not to make the same mistake with other ISP's.
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I don't see that answering questions when asked and being honest is "being overpowering", but you might be right. It seems like businesses just don't want to offer any form of customer care these days.
It's a pity there is no direct line to Openreach, as I feel sure they would want to correct their poor install for a start. Perhaps I just don't make myself clear?
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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I don't see that answering questions when asked and being honest is "being overpowering", but you might be right. It seems like businesses just don't want to offer any form of customer care these days. Most small customer focused ISPs I suspect will roll with a single issue when users migrate over but any more than that they are likely to be out of pocket so not good business.
To be frank you said you are being 'forced into a corner', I would switch that around and say you are 'forcing yourself into a corner'.
Edited by deleted (Mon 17-Jul-23 22:12:55)
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So customers should keep quiet? There is only one issue really: poor installation. I have no real way of proving that, but if the guy doing my install thinks his wiring is acceptable one wonders what the rest of his work is like.
Most seem to think replacing wired with wireless is a bad idea, but when a company ignores your complaints, even when you send them pictoral evidence .......
How would you deal with the situation?
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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So customers should keep quiet? There is only one issue really: poor installation. I have no real way of proving that, but if the guy doing my install thinks his wiring is acceptable one wonders what the rest of his work is like.
Most seem to think replacing wired with wireless is a bad idea, but when a company ignores your complaints, even when you send them pictoral evidence .......
How would you deal with the situation? There you go again, no one is saying customers should keep quiet but you are a customer of Vodafone not Aquiss so you have to be mindful of that when approaching a new ISP especially when you have several outstanding issues from your previous ISP.
I see you have two very clear issues :-
a) Getting the cabling tidied up on your outside wall.
b) Getting the service (speed/latency) working as it should be.
For me the priority should be getting the service working but you seem to be focused on the untidy cabling.
You had plenty of time to get at least the wiring sorted out when you first signed up with Vodafone back in December 2022, trust me most guys on here would have had that sorted in a week or two. I can understand it would take longer to get the slow speeds and latency resolved but you have never shared information about if any Openreach engineers came out as that is normally the first thing a ISP does when someone complains about slow broadband.
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I see you have two very clear issues :-
a) Getting the cabling tidied up on your outside wall.
b) Getting the service (speed/latency) working as it should be.
For me the priority should be getting the service working but you seem to be focused on the untidy cabling.
Exactly!
B is the most pressing, and whilst the cabling is an issue, its likely at this stage not to be the cause of the slower speeds.
You had plenty of time to get at least the wiring sorted out when you first signed up with Vodafone back in December 2022, trust me most guys on here would have had that sorted in a week or two. I can understand it would take longer to get the slow speeds and latency resolved but you have never shared information about if any Openreach engineers came out as that is normally the first thing a ISP does when someone complains about slow broadband.
HK11, what Dect is saying is completely on the mark. Everyone who's replied to you in the threads, have wanted to help you get decent speeds. The reason we have asked you previous to do certain stuff, is that we are trying to figure where the issue is. And basically we haven't got anywhere, except you buying a 5g/lte modem and a sim.
Its easy when things are not working, to get frustrated. I can understand from you view if you have had multiple engineers out to test the line and they say its ok, and yet you still have slow speeds to be annoyed.
Now you may be right and it is hardware at fault, but unless we test in a certain way, it won't be fixed (kinda obvious) but if the issues is inside your network, who ever you go with, that problem will continue to exist.
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It *must* be me then.
I thought it only fair to point out the issues to Aquiss, I wasn't expecting them to chase Vodafone but asked if it was possible for them to contact Openreach. Presumably they would have had to if I didn't already have the wiring anyway?
How would you sort out an issue if the company (Openreach) refuses to communicate with you and their representative (Vodafone) ignores pictorial evidence?
I can assure you my complaints *were* about the speed issue, the cabling was only raised as a result of Vodafone's continual claims that nothing was wrong. No figures were sent in response to my speed tests and there is nothing to share with regards Openreach, as no one has been out. I assume Openreach were never contacted even after Vodafone fobed me off with the email address for Openreach's legal representative!
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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My apologies if I have missed anything anyone has asked on here, but as far as I can see, I have replied to all questions.
This thread was meant to be about an alternative to a faulty FTTP installation, but has been turned into one I raised about speed issues on the "correct" one.
I'm not sure where I have said the cabling was responsible for the speed issue, I was simply suggesting that poor cabling *might* equate to poor installation elsewhere.
I started this or anoher thread with an "introduction" to my network. I've had ADSL here for nine years and the only thing that has (recently) changed is the copper (replaced by Openreach) with fibre. Obviously the router and Wan device are new, but I don't see how my network can be at fault, but I suppose it *is* possible for everything to fail at once after upto nine years of working fine?
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Sadly you haven't answered the following points that may help others to figure out whats going on
1) Are your devices (used for testing) wired or wireless.
2) You've been asked to setup a BQM but you haven't posted a link to it.
3) You haven't posted the packet loss test results.
If you seriously want help then these are some of the things that may help others to help you.
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Sadly you haven't answered the following points that may help others to figure out whats going on
1) Are your devices (used for testing) wired or wireless.
2) You've been asked to setup a BQM but you haven't posted a link to it.
3) You haven't posted the packet loss test results.
If you seriously want help then these are some of the things that may help others to help you.
Adding to Dec's comments
with 1),
a) if you have done the tests wirelessly can you do them wired. And if you have done those tests wired can you disable av !
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1) Wireless
2) I'll have to investigate how I do that.
3) ----- ditto-----
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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I can certainly try as I recently purchased an iMac.
Is av Anti Virus?
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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https://www.thinkbroadband.com/broadband/monitoring/...
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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"Browser Incompatibility Detected
Hello, I appreciate you attempting to try my site, but I'm afraid to say that it will not work in your browser.
Specifically, this requires the use of RTCPeerConnection(), which your browser does not implement.
You could use iPerf to measure your network condition. Brave Logo Chrome Logo Firefox Logo Vivaldi Logo
All logos and trademarks are the property of their respective owners."
Above from packetlosstest.com
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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What device and browser are you using?
As per previous advice, please run tests on a device plugged into your router.
Aquiss FTTP BQM | AAISP VOIP | Ubiquiti UDM Pro | 2x Unifi AC-Lite & 1x AC-LR Wifi AP
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This isn't working. Perhaps you've entered an incorrect IP address or your router needs to be setup to respond to WAN pings?
Aquiss FTTP BQM | AAISP VOIP | Ubiquiti UDM Pro | 2x Unifi AC-Lite & 1x AC-LR Wifi AP
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Maybe you should go with BT.
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Safari on an iPad.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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I didn't enter an ip address.
It's possible the router needs altering, but it's not very configurable.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Funny you should mention that as neighbour has recently had them install his and he is over the moon with it. Apparently he and his son get 10% off their EE mobile contracts.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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I can certainly try as I recently purchased an iMac.
Is av Anti Virus?
Don't worry about the anti virus.
You said you brought an iMac, is this a new one (2023) or a 2nd hand one ?, its mostly to know what to say next .
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HK11,
I found one of your earlier posts - looks like you had just had VF FTTP installed in Dec 2022.
https://forums.thinkbroadband.com/vodafone/t/4726986...
Looks like FTTP https://www.thinkbroadband.com/speedtest/16706582403... was marginally better than your ADSL https://www.thinkbroadband.com/speedtest/15997670858...
But then VF did something and you achieved...36/9 with a large latency
https://www.thinkbroadband.com/speedtest/16706966657...
Can you remember what devices you used for this test? Was the device wired with an ethernet cable, e.g. desktop or laptop computer? Was it a wireless device like an Ipad or laptop using wifi? If it was a wireless device, was the device right next to the router?
It's always best to use a wired connection for speed tests.
The last VF speed test in Dec 2022 shows speeds matching the VF package. I wonder what has changed?
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https://forum.vodafone.co.uk/t5/Other-broadband-quer...
Aquiss FTTP BQM | AAISP VOIP | Ubiquiti UDM Pro | 2x Unifi AC-Lite & 1x AC-LR Wifi AP
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I was just checking if that was what you meant.
The iMac is an old one: I am into retro machines.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Yes.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Yes, been with Vodafone for about six months.
Yes, I have mentioned the connection being only slightly better than ADSL with Plusnet two years ago in several posts.
Yes they did something when I first complained (via webchat, I think).
Have always used iPads since moving here. My server was running Debian, but I took that down a couple of years ago.
All my tests have been on the IPads and usually right next to the router.
I can only assume the local FTTP network is becoming clogged as people are forced off of ADSL, but it is never wise to assume in this game.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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https://forum.vodafone.co.uk/t5/Other-broadband-quer... Thanks for finding this it will be very useful for the OP especially this bit at the bottom Linky
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Thanks. I'll switch it on and see if that helps.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Seems to be working now - Keep an eye on it for the next 24 hours or so
From what I can see so far, there's nothing like the 60+mS latency that your speedtest showed, reinforcing the view that there's something wrong with your testing (using an iPad wirelessly). Perhaps a latency peak will appear later...
Aquiss FTTP BQM | AAISP VOIP | Ubiquiti UDM Pro | 2x Unifi AC-Lite & 1x AC-LR Wifi AP
Edited by ferretuk (Tue 18-Jul-23 17:42:42)
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Seems to be working now - Keep an eye on it for the next 24 hours or so If thats your router starting to respond on the BQM graph first look at the latency doesn't seem too bad.
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Safari on an iPad.
If you have an iCloud+ subscription for cloud storage, you will want to turn off iCloud Private Browsing before doing any testing. Otherwise you're testing Apple's servers.
23 years of broadband connectivity since 1999 trial - Live BQM
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Well you need to run speed tests via an ethernet connection direct to the router, with the wifi disabled, otherwise all bets are off.
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Do you have any computers newer than 5 years? What model year is the iPad?
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Well my thinking is that ultimately it's BT group who will be picking up the bill, and them who are responsible if there's a problem.
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Thanks.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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LOL.
Thanks.
According to my WiFi I'm actually sending this from my new router via the Three network.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Edited by hk11 (Tue 18-Jul-23 19:24:38)
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No: nothing new.
No idea, but they are old!
Speed test using my new Three router and SIM card :-
https://www.thinkbroadband.com/speedtest/16897049154...
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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I will appologise, how i worded that was wrong. The reason i've asked is that apple is rather creative in Ethernet positions etc. And also we have seen older mac's having issues wirelessly .
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I like your thinking, but on the flip side Openreach are meant to be a separate company and no ISP should be footing the bill if OR are at fault.
You could take a wider view and say it is BT that has restricted my options to just 80/20 FTTP, although strangely some still seem to be offering 40/10. I am still not sure how/why this is but .....
Plusnet for example advertise offering 40/10 but when you go to accept offer it says it is not available.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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I don't see a need to apologise.
The iMac can use wired or wireless, but I tend to use wired as I have the iPads and phones I use wirelessly.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Any chance you could resurrect / standup the Debian server for a few days in order to perform a wired speed test? Perhaps disabling any auto updates or letting them complete before performing a speed test?
Or connect your iMac via Ethernet for the speed test?
From your other post it doesn’t look promising for SIM based broadband
Edited by BarkingMad (Tue 18-Jul-23 19:58:47)
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the imac normally does have an ethernet port.
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Well my SIM based router is working! No idea how as lights are blue rather than green as per the manual, but hey.
I wonder what it is going to cost me?
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Yep, I will do a test from the iMac.
Poor speeds from the SIM router, but hey it is working!
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Yes, both mine have them.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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ok, Please do the speed tests via the ethernet port on more "modern" one ..
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Your BQM looks absolutely fine - When you eventually (as has been asked many times) test with a wired device I strongly suspect that all will be OK
Aquiss FTTP BQM | AAISP VOIP | Ubiquiti UDM Pro | 2x Unifi AC-Lite & 1x AC-LR Wifi AP
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From your other post it doesn’t look promising for SIM based broadband Though if @hk11 is testing using their iPad, which is likely to be the cause of the problem in the first place, a poor result is expected...
Aquiss FTTP BQM | AAISP VOIP | Ubiquiti UDM Pro | 2x Unifi AC-Lite & 1x AC-LR Wifi AP
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Agreed. Fingers crossed
Edited by BarkingMad (Tue 18-Jul-23 20:33:32)
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Might be go blue for 3G and green for 4G. Speeds on 3G likely to be slow these days.
Colour scheme from Huawei USB dongles from 10 years ago !
23 years of broadband connectivity since 1999 trial - Live BQM
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BT Fibre1 is 55/10.
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Thanks for the info.
Must be getting 5G with a Vodafone SIM then, which is odd given that I saw else where that Three were now part of Vodafone.
Any idea why my speedtests are no longer being added to my list on TBB? The last seems to be this January although just done another one - https://www.thinkbroadband.com/speedtest/16897236224...
Still don't understand why down is OK but up is about a third of what it should be. Surely if WiFi were the problem, both up and down would be low? The router is a WiFi router after all and TBB say the test can be carried out on a range of devices bith wired and wireless.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Just because they can?
I thought 40/10 and 80/20 were the only options?
I am sure they didn't offer anything below 80/20 when I last checked.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Edited by hk11 (Wed 19-Jul-23 00:59:50)
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Must be getting 5G with a Vodafone SIM then, which is odd given that I saw else where that Three were now part of Vodafone.
Vodafone isn't part with Three yet as the merger haven't approved yet.
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Very odd. Then the Vodafone SIM shouldn't work at all, as the router is meant to be locked?
Will have to try a Lycamobile one. Are they part of EE now? And didn't I read that EE were part of BT now?
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Interestingly BTW speed test gives :-
https://thumbsnap.com/fJMCNRSE
And that is wirelessly on an iPhone.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Edited by hk11 (Wed 19-Jul-23 02:11:52)
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Interestingly BTW speed test gives :-
https://thumbsnap.com/fJMCNRSE
And that is wirelessly on an iPhone. I am not sure any of us can make it any more clearer but I will try one last time.
Broadband speed tests while connecting a via wireless connection (between a device and the router) are pretty much pointless so posting them here really isn't helping, if anything it causes more confusion. If you want to have a good indication of your broadband speed you must connect via a wired connection (between a device and the router).
I can't talk for others but I am strongly predicting that the chances of you having an issue with the FTTP has massively reduced now and Vodafone may have been right all along.
I hope by stepping back in yesterday we have made progress which I believe we have but due to the challenging nature of this thread I am stepping away again.
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How about changing one thing at a time?
It seems you've recently tested a 3 SIM, a Vodafone SIM, an iPad, an iPhone, TBB speedtest and the BTW speedtest with no clarity on what with what?
- Your Vodafone FTTP BQM looks fine. The link you shared was just for yesterday, so results after midnight aren't visible
- An iPhone testing with the BTW speedtest (on your FTTP connection?) gives a good result
It still looks to me that the problems centre round your iPad and not FTTP, but it's almost impossible to follow your testing methodology to be sure...
Aquiss FTTP BQM | AAISP VOIP | Ubiquiti UDM Pro | 2x Unifi AC-Lite & 1x AC-LR Wifi AP
Edited by ferretuk (Wed 19-Jul-23 08:43:51)
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How about changing one thing at a time?
It seems you've recently tested a 3 SIM, a Vodafone SIM, an iPad, an iPhone, TBB speedtest and the BTW speedtest with no clarity on what with what?
- Your Vodafone FTTP BQM looks fine. The link you shared was just for yesterday, so results after midnight aren't visible
- An iPhone testing with the BTW speedtest (on your FTTP connection?) gives a good result
It still looks to me that the problems centre round your iPad and not FTTP, but it's almost impossible to follow your testing methodology to be sure... I believe its called the scattergun approach
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How about changing one thing at a time?
It seems you've recently tested a 3 SIM, a Vodafone SIM, an iPad, an iPhone, TBB speedtest and the BTW speedtest with no clarity on what with what?
- Your Vodafone FTTP BQM looks fine. The link you shared was just for yesterday, so results after midnight aren't visible
- An iPhone testing with the BTW speedtest (on your FTTP connection?) gives a good result
It still looks to me that the problems centre round your iPad and not FTTP, but it's almost impossible to follow your testing methodology to be sure...
And we still haven't got a wired based result.
The whole reason we always ask for a wired based result is that, wifi,the conditions changed, theres about 10 wireless standards (from very slow to very fast) and also wifi is uni directional,(yes mimo solves that issue) compared to ethernet which is bidirectional.
This whole thread has turned into chaos!
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I just test things as suggestions come up.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 &
Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Sorry I have caused confusion by following advice given.
I quote from the TBB test page :-
"This test is designed for users on broadband connections in the UK from free Wi-Fi in a cafe through to Gigabit Fibre to the Home,"
I will refrain from posting anything more on here untill I have the fixed line test after blowing the dust off a device with ethernet connection. I thought wifi was meant to be the connection of the future or at least the present, but maybe not?
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 &
Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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I thought wifi was meant to be the connection of the future or at least the present, but maybe not?
It is the most flexible connection, and if both ends are the same type (e.g. WiFi 6) and you have no neighbours (for miles) its great. When you have neighbours, and varying ages of hardware, WiFi performance can collapse VERY fast.
My home internet is 250 megabits from Virgin Media, but over WiFi 2.4 GHz on an iPhone 6s the maximum speeds I can see are about 30 megabit.
Connecting a 10 year old laptop with a Gigabit Ethernet port to the router, and I see the full 250 megabit.
https://fast.com and https://thinkbroadband.com/speedtest are both worth using. Use a Private Browsing tab in Safari for both to avoid any browser caching.
23 years of broadband connectivity since 1999 trial - Live BQM
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I thought wifi was meant to be the connection of the future or at least the present, but maybe not? In a sense it is, but only because of the increasing preponderance of small, portable devices where wired isn't practicable. Doesn't mean it's better.
And when it comes to trying to locate a problem, it's safer to believe the engineers rather than the PR department's hyperbole.
Bill
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Wired from a very dusy, retired Debian sever. :-
https://www.thinkbroadband.com/speedtest/16897559554...
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 &
Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Edited by hk11 (Wed 19-Jul-23 09:58:03)
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My point is there are fewer and fewer wired devices in use nowdays. I haven't used a wired connection in years as everything I have is wireless. Maybe I am in the minority? It's thevsame with printers. Everything is online and I haven't printed anything in even longer. I just email a jpg.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 &
Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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I quote from the TBB test page :-
"This test is designed for users on broadband connections in the UK from free Wi-Fi in a cafe through to Gigabit Fibre to the Home,"
You've misinterpreted the meaning - The TBB speedtest will give you the speed available to the test device, whether that devices is wired or wireless, subject to the limitations of *that* device. This is not the same as telling you the maximum available speed if you were to connect with a different device.
Aquiss FTTP BQM | AAISP VOIP | Ubiquiti UDM Pro | 2x Unifi AC-Lite & 1x AC-LR Wifi AP
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No, it's not that you are "in the minority". The point is, if you are in an area of high RF noise, you *will* get poor performance over wifi, and that is not the fault of your Internet service provider.
Therefore, even if you don't intend to use ethernet day-to-day, performing a test via an ethernet cable lets you narrow in the source of the problem: is it something to do with my wifi environment, as opposed to my Internet service?
If it's a wifi problem then changing ISP won't make any difference, except that they may provide a different router with different wifi characteristics.
You would then be looking at changing wifi channels, or using a different band (5GHz vs 2.4GHz), or increasing the density of access points in your house to get better coverage in the face of outside interference.
If you get slow performance even with an ethernet cable, you still need to rule out the possibility of the wired device being the bottleneck. e.g. for Windows users, booting a PC from an Ubuntu USB live stick is a good test.
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My point is there are fewer and fewer wired devices in use nowdays. More likely it just seems that way because there are more and more wifi devices around (I don't have the statistics) and where a device has both, many use wifi because it's easier and doesn't mean cables trailing around the place. And that means it's becoming more and more unlikely you'll be able to establish a completely "clean" wifi connection.
So it's still the case that wired is more predictable, highly desirable for fault finding.
Bill
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Why won't my Austin 7 keep up with modern motorway traffic at 70mph?!
Vodafone Fibre (Superfast2 - 80/20), Draytek 130, DrayTek 2925, DrayTek AP-910c x 2
(Gone but not forgotten: AP-700, 2820n x 2, 2800vg, 2800, HG612)
Speedtests:
ThinkBB - Mini | ThinkBB - Full | Speedtest.netEdited by mbames (Wed 19-Jul-23 10:17:52)
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So the issue is with the wireless network, so it could be the 2.4ghz side is on a crowded space, and others have said, you may need a small mess network.
I don't know if the ipad in question has 5ghz options or the imac.....
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Wired from a very dusy, retired Debian sever. :-
Looks like a good result from a 40/10 service. That rules out a fault from the ISP or Openreach, so the slow speeds you are getting are within your home, as the others are suggesting.
23 years of broadband connectivity since 1999 trial - Live BQM
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Still very poor latency.
- Make sure that the Debian machine isn't performing updates
- Try speedtest.net
- Please share your live BQM graph
- Post the result of traceroute speedtest.thinkbroadband.com [This may not show anythng after the first few hops]
Aquiss FTTP BQM | AAISP VOIP | Ubiquiti UDM Pro | 2x Unifi AC-Lite & 1x AC-LR Wifi AP
Edited by ferretuk (Wed 19-Jul-23 10:36:08)
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Also, just give us the specs of the machine rather than talking about how much dust is on it. If the OP keeps persisting in talking around questions people have asked rather than answering them then I'm going to stop replying.
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Wrong forum.
Have you tried cleaning the carb?
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 &
Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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https://thumbsnap.com/iMCVTuoZ
https://www.thinkbroadband.com/broadband/monitoring/...
https://thumbsnap.com/3nmy6YPV
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 &
Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Edited by hk11 (Wed 19-Jul-23 20:25:43)
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I haven't been asked the soecs as far as I can see.
I'll post the server's when I get a chance. It's a Dell DimensionI think.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 &
Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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https://thumbsnap.com/BPYqcbBV
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 &
Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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https://thumbsnap.com/iMCVTuo Page not found...
Aquiss FTTP BQM | AAISP VOIP | Ubiquiti UDM Pro | 2x Unifi AC-Lite & 1x AC-LR Wifi AP
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Does this need to be turned off for the wired speed test?
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 &
Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Does this need to be turned off for the wired speed test? Do you mean the BQM? No, it is a trivial amount of data and will not affect a speedtest result.
Aquiss FTTP BQM | AAISP VOIP | Ubiquiti UDM Pro | 2x Unifi AC-Lite & 1x AC-LR Wifi AP
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Both iPads are onhe 5GHz channel.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 &
Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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OK, thanks. It's just that someone added Wifi needed to be turn off and I hadn't done that.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 &
Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Ok, thanks.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 &
Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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I haven't been asked the soecs as far as I can see.
I'll post the server's when I get a chance. It's a Dell DimensionI think.
Ok, good luck with your troubleshooting. A Dell Dimension is *at least* 16 years old and you're trying to run an HTML speed test in a browser and wanting a representative result. You've successfully trolled me and unfortunately made the forum less useful for people with genuine issues. Have a good day.
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Thanks for the correction. You obviously know what I was getting at.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 &
Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Trolled you?
I was simply replying to your post.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 &
Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Thanks for the explanation.
The up and down nature of the speed issue suggests something is changing: perhaps this is just Wifi noise?
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 &
Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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??? I didn't ask about your iPads. You've failed to answer the points though.
Your FTTP appears to be working well so I still think your problems are closer to home. I don't see any packet loss to your router (ignore the intermediate hops) and consistent low latency.
Packets Pings
Host Loss% Snt Last Avg Best Wrst StDev
1. _gateway 0.0% 1125 0.2 0.2 0.2 0.7 0.1
2. lns4.the.dsl.enta.net 0.0% 1125 5.9 5.8 5.4 7.6 0.4
3. 100.bundle-ether2.the.dsl.enta.n 0.0% 1124 7.3 6.5 6.0 10.2 0.5
4. bundle-ether1.telehouse-east4.co 0.0% 1124 7.4 6.5 6.0 13.6 0.5
5. 172.30.1.24 84.7% 1124 6.1 6.4 5.7 9.4 0.4
6. be122.wahp06-igw-a1.vodafone.net 7.8% 1124 8.8 8.3 7.7 12.3 0.5
7. host-212-158-250-36.dslgb.com 0.0% 1124 9.1 8.8 7.9 35.9 2.3
8. hk11.ipaddress 0.0% 1124 13.0 12.3 11.3 16.6 0.4
Back to the point at the beginning of the thread - Your FTTP is working fine. If there are problems within the Vodafone network (and I'm not sure there are!) then they will likely be fixed by moving to a different ISP. Your desire to sort this out by using mobile broadband is folly and, if you commit to a 12/24 month contract, an expensive mistake.
Aquiss FTTP BQM | AAISP VOIP | Ubiquiti UDM Pro | 2x Unifi AC-Lite & 1x AC-LR Wifi AP
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You didn’t? Must have been someone else then as there was a question about if the iPads were on the 2.4 or 5 channel. Sorry.
I have tried to find a replacement provider but so far failed. If you have any suggestions I can add them to my list.
Most have failed to reply and when checking their websites have said they do not offer the service, despite advertising the offer!
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 &
Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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So yes, disable wifi within the router before running speed tests
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Did you suggest I use speed test.net?
https://thumbsnap.com/iMCVTuoZ
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 &
Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Ok: thanks.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 &
Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Did you suggest I use speed test.net?
https://thumbsnap.com/iMCVTuoZ
Try this speedtest - I use this one: https://wifiman.com/
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That’s looking good :-
https://thumbsnap.com/z5eYbe1f
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 &
Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Again, stop testing with a wireless device!!!
I have 900/100 FTTP. I get these speeds if I test on my wired desktop, around 35/35 if I test on my phone and 75/40 if I test with a wireless laptop where I am at the moment. Do I care - No
Your connection is fine - I'm off
Aquiss FTTP BQM | AAISP VOIP | Ubiquiti UDM Pro | 2x Unifi AC-Lite & 1x AC-LR Wifi AP
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That’s looking good :-
https://thumbsnap.com/z5eYbe1f
Are u with Vodafone FTTP 40/10? Or FTTC 40/10?
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FTTP. I believe they call it 36/9 but just their vesion of 40/10 I believe.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 &
Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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FTTP. I believe they call it 36/9 but just their vesion of 40/10 I believe.
Then your internet are fine. Nothing wrong with it.
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I agree with Max that there is nothing wrong with your Vodafone Broadband speeds.
You've messed so many people about trying to help you, on this forum and others, I think it is time to apologise for wasting everyone's time.
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" I thought wifi was meant to be the connection of the future "
Can't be futuristic if using antique devices.
Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Utility Warehouse (up to 16mbps) via Talk Talk, upgraded to fibre 40/10
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https://www.thinkbroadband.com/speedtest/16897559554...
Confused here. Is this a result from an FTTP connection (as the thread title suggests) or FTTC? I know nothing but I thought a FTTP 40:10 service would actually provide 40:10. The results look like FTTC to me.
And then again, wouldn't you expect the full 10 up on a FTTC connection anyway?
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It’s a FTTP line.
Vodafone sell their version of 40/10 as 36/9.
Most providers guarantee a minimum DL speed but I am not aware of any that guarantee the UL.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 &
Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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https://www.thinkbroadband.com/speedtest/16897559554...
Confused here. Is this a result from an FTTP connection (as the thread title suggests) or FTTC? I know nothing but I thought a FTTP 40:10 service would actually provide 40:10. The results look like FTTC to me.
And then again, wouldn't you expect the full 10 up on a FTTC connection anyway?
fttp, from openreach can go from 1gbits down to 0.1mbits in theory(and uncapped to 2.5gbits) .....
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It’s a FTTP line.
Vodafone sell their version of 40/10 as 36/9.
Most providers guarantee a minimum DL speed but I am not aware of any that guarantee the UL.
Openreach sell both FTTC FTTP 40/10 with 38/9 throughput speed. Stop messing around ok. Don't get too stressed by it. Your internet are fine!
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Vodafone sell their version of 40/10 as 36/9.
Correction - they advertise 36/9 because of the rules that Ofcom and Advertising Standards Authority enforced a few years ago, aimed at customers knowing the likely speeds they will get on the distant dependent technologies of FTTC (actually VDSL) and ADSL.
Your choice of a low cost ISP is possibly restricting the speeds a bit, and the use of elderly hardware doesn't help.
The Openreach FTTP takes the connection from your home to Vodafone's ISP network (separate from their mobile system), in the same way as in the early 2000s we used to be able to dial up different internet providers.
Once at the ISP the connection to the actual internet and the speeds you get from internet websites such as this, depends how many customers Vodafone are pushing down the pipes they buy from an internet exchange. And people used to dial into different ISPs at different times of the day to get the best speeds.... even on dialup.
23 years of broadband connectivity since 1999 trial - Live BQM
Edited by jchamier (Wed 19-Jul-23 21:00:35)
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I'm sure I read somewhere that BT offered something other than the normal 80/20 and 40/10. Something like 55/15, I think!
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 &
Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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I'm sure I read somewhere that BT offered something other than the normal 80/20 and 40/10. Something like 55/15, I think!
Openreach have more products in their catalogue, but ISPs may not bother to purchase them. If Openreach charge an ISP (for example) £10/month for 40/10 and £15/month for 80/20, and £14/month for 55/15, then ISPs may decide its not worth it to them to have the extra cost of an additional product.
Different ISPs will make different decisions, and there are other networks than Openreach.
23 years of broadband connectivity since 1999 trial - Live BQM
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I stand corrected!
It's lonely here on the nauty step. LOL
I remember upgrading to a 56k modem and using 0800 providers.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 &
Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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I stand corrected! It's lonely here on the nauty step. LOL Its a complex BBS this one, and a lot of people have been here a long time. The government forced BT to 'structurally split' for competition reasons, so its worth getting the right 'bit'
I remember upgrading to a 56k modem and using 0800 providers. I started with a Spectrum and Micronet 800, and 56k with 0800 phone calls was great, especially when you could dial up from your mobile with a laptop connected for free (thanks Orange)... didn't last.
23 years of broadband connectivity since 1999 trial - Live BQM
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The more choice that is given: the less choice is taken.
I used to have a choice between Bell Cable (Virgin) and BT. Now I have dozens who claim to offer telecom products, but in reality are forced to offer just FTTP 80/20 by BT.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 &
Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Sadly on this occasion, I have taken the unusual and rare step of rejecting the application, based on content and information that we have received through a series of emails that came into our sales team.
After reading this thread (and others recently) I’d say Martin you dodged a bullet.
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I used to have a choice between Bell Cable (Virgin) and BT. Now I have dozens who claim to offer telecom products, but in reality are forced to offer just FTTP 80/20 by BT.
Well... you have two physical network operators, and one (Virgin) has only one ISP. The other (Openreach) has 30 or so ISPs that can offer you service over the Openreach FTTP. One of those is BT Retail, another is Vodafone, and another is AAISP, and the others on the main site list.
In my town we have Virgin coax, Openreach copper (FTTC) and an alternate network is building. No sign of Openreach FTTP. The alternate network is only one ISP on the network. Openreach, along with CityFibre, and the just started nexfibre are building "open" networks.
The link from home to ISP network is not the internet access. The ISP you choose at the other end of the link governs the service, quality, and internet experience you want.
23 years of broadband connectivity since 1999 trial - Live BQM
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Just been testing 5G nearby my area with Smarty 5G not bad eh?
https://www.speedtest.net/result/a/9422234242
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Nice!
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 &
Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Just been testing 5G nearby my area with Smarty 5G not bad eh? Works well if you're near one of the new Three poles, similar to the one at the back of this photo ; the front one could be any other network (2G,3G,4G etc).
23 years of broadband connectivity since 1999 trial - Live BQM
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The one I was testing 5G from smarty was down the road by Madeley Academy, Castlefields Way, Madeley, Telford, Castlefields Way, Telford TF7 5FB
TA reported 858m away from 5G cell (which I believe 5G from this area here: https://www.google.co.uk/maps/@52.6441881,-2.4453314...
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Works well if you're near one of the new Three poles, similar to the one at the back of this photo ; the front one could be any other network (2G,3G,4G etc).
These are very ugly tall 5G mast as I heard quite lots of stories people's complaint to council want to take it down! lol
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TA reported 858m away from 5G cell (which I believe 5G from this area here: Quite possible, cell sites take many forms.
23 years of broadband connectivity since 1999 trial - Live BQM
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These are very ugly tall 5G mast as I heard quite lots of stories people's complaint to council want to take it down! lol
Not going to happen.
23 years of broadband connectivity since 1999 trial - Live BQM
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