connection speed dropping

started using adsl2+ a while ago

at the start my sync rate was about 9500 which stayed stable for a while
i checked my router log and it seems i got about 50 connects/disconnects late one night (about midnight all within about 10 mins) now its stuck at 6500

but thats not really my problem.it seems in the last 3 months my connection has been up and down usually about once a month.but all the time getting slower and slower

during this time ive phoned support ,to be told "its your router try swapping it"
unfortunaly i refuse to buy another £100 router to test this theory since after the initial bout of dissconnects it worked fine for 400 hours plus
if its broken why would it magically work fine for hundreds of hours then not?then be fine for hundreds of hours again?
since starting using adsl2+ ive been told its my router a few times but im using it now,it works fine if it needed replacing i would have to demonstrate it now working which i cant actually do.i cant imagine the shop i bought it from would agree since it cant be demonstrated to be faulty
today again disconnects although the router says im connected i cant acces the internet

id like to ask is there anyone else who is having problems of late thats similar?

i checked my exchange its green and has been for months

oh router stats

ADSL Link Downstream Upstream
Connection Speed 6656 kbps 1155 kbps
Line Attenuation 39.5 db 19.0 db
Noise Margin 10.2 db 5.8 db

just found this doing a adsl test
IP Profile for your line is - 5500 Kbps
not sure why its @ that..

Edited by miller02 (Tue 31-Aug-10 21:22:27)

Your Sync speed is good for ADSL Max but not for ADSL2+. Could you have been put on ADSL Max? What does the router show your Connection/Line Mode as?

Run http://speedtester.bt.com/ and post full results.

As you are getting very low actual throughput, this must be due to congestion or bad wiring.

FAQ


Test1 comprises of Best Effort Test: -provides background information.

Download Speed
4575 Kbps

0 Kbps 7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 4575 Kbps
For your connection, the acceptable range of speedsis 1000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6656 Kbps(DOWN-STREAM), 1155 Kbps(UP-STREAM)
IP Profile for your line is - 5500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 12.75:16.0:71.25 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.


i have a netgear dg834v4 router with the latest firmwear (support advised to try it)
V5.01.16
it is set to adsl2+ ppoa nat enabled(told to use ppoa)

nothing has changed since i synced at 9500 line to main socket 1 filter (which i have swapped twice)
have been asked to try plugging router into main socket (underneath plate on bt socket but cant as i have an old socket without this feature)

plus adslmax cant get the

1155 Kbps(UP-STREAM)

checking other threads here and noticed someone else getting 6656 sync speed

odd i thought

Edited by miller02 (Tue 31-Aug-10 23:52:57)

In reply to a post by miller02:

it is set to adsl2+ ppoa nat enabled(told to use ppoa)

That's a config setting not a status. All it means is that you have requested ADSL2+; not necessarily that it gave it to you. However, I understand on Netgears it is hard to find out the actual Connection Mode negotiated. As you noticed that high U/S Sync indicates ADSL2+.

Sorry, I misread your OP or confused it with another and thought you were on a very low actual download speed. Even so, 4675 Kbps is still about 1 Meg too low for your Sync and the IP profile is also about 0.5 Meg too low.

AS I said, it could be bad wiring or contention.

adslmax wont sync @ 1150 upstream so i cant have ,its impossible

and like i said the exact same setup wireing used to sync at 9500 (was getting about 900kbs)

Not necessarily your wiring, but BT's.

a quick look adsl2+ is 20 meg down and 2.5 up (max)

so my upload is over 1meg wouldnt that mean my download should be just below 10 meg

as line noise would effect up and down load (wouldnt it ?)

Without getting too technical, what ADSL2+ does is more than double the capacity of Max DSL broadband. This potentially means download speeds up to 20Mb and upload speeds anything up to 2.5Mb. (Note: these are maximum theoretical speeds. It's unlikely you'd receive speeds this high, even under the very best conditions. Below you can find out why.)

There's no proportionally in it! It all depends on your line length. Most of us get near max U/S Sync as determined by the ISP, but D/S Sync as a function of attenuation.

FYI: Max D/S Sync on ADSL2+ is 24 Meg, but many ISP's market it as 20 Meg to be cautious.

Yes, you should be getting about 9.25 Meg D/S Sync, but based on your attn. not on you U/S Sync.

today no disconnections but internet very sluggish indeed didnt bother with yet another speedtest they dont seem to help

Router stats are more preferable than speedtests in the first analysis.

Might be worth setting up a Broadband Quality Meter to get some further clues towards what's happening.

http://www.thinkbroadband.com/ping/monitors/share/28...
red part was untill i enable ping in router

Page not found...

I think you've used the wrong "share" link, you need the fifth one down under

Text Link - BBCode (for forums; including thinkbroadband forums)

{After clicking "Share Snapshot Graph", then the Generate button)

My Broadband Ping

That's the one

A bit early to tell yet, a full 24 hours will give a better idea. I think the link you've given will update until midnight, then we'd need another one some time tomorrow.

First thoughts- not encouraging, but I've seen worse. Looks like fairly severe contention somewhere, exchange is the most likely place.

my exchange is green (acording to bt)
it also is fibre enabled so should be quite new ?

Not 100% sure how BT rate their exchanges, but I think that green just means that nobody falls below the minimum acceptable download speed.

Acceptable to BT, that is... and from a quick read of the thread, you haven't

Speeds do drop with time, as more people on an exchange get broadband then cross-talk noise in the cable increases, as they go for faster products it increases... not much anyone can do about it.

If your local cabinet is fibre enabled you might like to look at that, then you only have to worry about the cable from the cabinet to you. My noise dropped markedly when I went to fibre:

Before fibre: My Broadband Ping

Today: My Broadband Ping

Can't get actual SNR etc figures from a BT VDSL modem unfortunately.

todays (turned off computer @ 11pm)

My Broadband Ping

ive thought about fibre optic but am unsure

think if i have problems with adsl2+ they be worse

Edited by miller02 (Fri 03-Sep-10 09:39:34)

In reply to a post by miller02:

turned off computer @ 11pm

With an hour's break at about 8:30pm, and turned it off again after posting that message?

It looks as though there's something on your computer which is keeping your router very busy... it may not be causing your low speeds but it sure won't be helping!

I've no idea what it is, and assuming you're a Windows user I can't help much (I use Macs), but a look around to see what's going on (and possibly a malware scan) might well be worth the effort.

ran the windows removal tool found nothing

as far as i can see if i use the internet for gaming or web browsing i get alot of packet loss.
am going to reinstall the mobo/ethernet drivers from the disk and swap the cable from router to pc(worth a try)
if anyone has any other sugestions im willing to give them a try(apart from buying another router as this one works fine)

Edited by miller02 (Fri 03-Sep-10 17:17:49)

In reply to a post by miller02:

ran the windows removal tool found nothing

Not sure I'd rely on that for total protection . Plenty of free virus and malware scanners around.

(apart from buying another router as this one works fine)

Well, it works... unfortunately the only practical way to see if a router is working properly is to try another one.

Can't you borrow one? In any case I always recommend having a spare router, you can pick one up cheaply enough on eBay. One thing you can be completely sure of is that when your router does turn its toes up, it will be on a Saturday evening before a Bank Holiday

i have another router but it aint adsl2+
although my line now syncs as adsl speeds i would like to get back to the 10 ish meg i used to get last month
as ive previosly posted ive been told to swap it but since i can neither demonstrate its fault or have someone explain what could be the problem exactly what would i tell the shop?

the other problem is if i do decide to goto fibre optic i also need to buy yet another router

simple fact is i dont trust idnets assertion that its the scorce of the problem

if the nature of the problem could be demonstrated fine id change the router but tbh from my possition its packet loss and bad speed due to idnet.dont know where or how but its far more likley since my router stats state i should sync at about 9.5 meg where i get about 4.5.coupled with packet loss wouldnt this be a sign of a overconjested centeral network?
or maybe a line problem which bt wont talk to me about,again idnet need to look into it but ive tryed that to be told swap ya router.

todays problems havent been disconnects but ,randomly, web pages dont load or take an absolute age to load dial up kinda ages lol

so has anyone else got the dg834 wired router that has similar problems as ive googled and they are considered quite reliable

so has anyone else got the dg834 wired router that has similar problems as ive googled and they are considered quite reliable

We got the same router, and experience the occasional slowdown, especially during important sports events. IDNet claims it's an exchange congestion, though I am not convinced of it.

Usually, the DG834 itself is quite reliable as a DSL modem/router.

In reply to a post by JNeuhoff:

We got the same router, and experience the occasional slowdown, especially during important sports events. IDNet claims it's an exchange congestion, though I am not convinced of it.

For the last important sporting event - the football World Cup, iDNet bought in additional capacity, so it probably was exchange congestion you were experiencing.

I really don't know why you stay with iDNet. Given your postings on here over a period of time, I've come to the conclusion that if the dog ate your hamster it would probably be iDNet's fault.

Edited by Tacitus (Sat 04-Sep-10 16:37:04)

well i currently pay ident for broadband
not wanting to go at the first sign of trouble imho its best to try tech support,then if trouble prevails forums such as this
since posting my problems in this forum ive at least has some help it tracking down the problems other than "buy another router"

other isps might also be worse than where you are so i try to ballance how irritated i am to the problem against jumping ship into the unknown

as for the "its the exchange"this is a favorite with idnet.in the past it has been used then admitted that infact it was a bandwidth issue and a problem with its supply from bt since ive been with idnet iirc three times this has happened.im my case my exchange has just been upgraded to fibre optic so i fail to see how a newly upgraded exchange has congestion issuse already ?

cant see how blaming idnet about my internet connection is wrong?
i pay them to supply a broadband service which recently has developed problems,they say the problem is hardware owed by myself to which i dissagree.

who else should i hold to account for this?
if its not them and i dissagree about it being myfault that leaves bt who wont talk to me about it.only idnet can deal with it

or i can ask for my mac code yes

but i like to decide on this from mine and other people experiences hence posts in forums.

In reply to a post by miller02:

cant see how blaming idnet about my internet connection is wrong?
i pay them to supply a broadband service which recently has developed problems,they say the problem is hardware owed by myself to which i dissagree.

They are giving you their best advice, based on the evidence they see from line tests. If you are confident that it's not your router or wiring, ask them to arrange a BT visit, but be aware that if no fault is found 'BT side', it will cost you £160.

As to exchange capacity, when ADSL2+ launched, BT were caught out with insufficient capacity for the uptake, and the result was months of robbing Peter to pay Paul, good speeds followed by bad. Yes, IDNet did have some congestion issues, but only because BT were a year late delivering the extra capacity which had been ordered. Since then, to my knowledge, the network has always had headroom, and as has been stated, IDNet ordered extra bandwidth to cope with the World Cup. This is an expensive process for any ISP as although the event only lasts a month or so, they have to pay for the bandwidth for three months, in other words, it's still there. Exchange congestion and hot VPs are all too common, we see them regularly at Netters.

If you don't trust what IDNet tell you, you have the option of asking for your MAC at any time. It might even produce an improvement if it results in a routing change at the exchange, but it doesn't mean IDNet weren't being honest with you.

In reply to a post by miller02:

im my case my exchange has just been upgraded to fibre optic so i fail to see how a newly upgraded exchange has congestion issuse already ?

To clarify- exchange contention is caused by BT not having sufficient capacity to handle all the traffic from the exchange back to the ISPs' networks.

Fibre optic is merely another way to get data from the consumer to the exchange, the two are completely unrelated.

ok i decided to check my phone line
as it leaves my house it passes through a large tree before it reaches the telegraph pole.
to me it looks as though its path is altered by a large branch but apart from getting large ladders i cant be 100% sure.iirc i cant simply climb the tree and cut the branch as its against the law ? anyone?

the telephone dont sound like the line is damaged in anyway but surly must play some part in my problems or am i wrong?

Whatever you do, don't go and cut the branch off! Never mind the legal position (I don't know for sure either), it's a matter of your safety. And that stretch of cable is BT's responsibility, not yours.

It may not be contributing to your problem but it easily could be. If the insulation has been rubbed away in the wind it could allow water ingress which probably wouldn't affect voice but probably would affect ADSL. I'm not sure what the correct procedure is... I'd guess that it's to report it via 150 (but DON'T mention ADSL or broadband).

My inclination would be to lay it on a bit thick- you've seen the branch chafing the cable in the wind, you're concerned about it wearing right through the cable, etc etc.

If anyone else knows the proper procedure, please enlighten us...

It all depends on who owns the tree and whether it's subject to a Tree Preservation Order, Bill.

the tree in on grass cut by the local council

ive also noticed the actual telegraph pole is leaning over quite a bit,cant actually see it from my house so never thought to walk over to it
so maybe the pole also needs replacing

phoned 150 and they advised me to talk to openreach as soon as i mention i didnt want it to snap and hit people in the three gardens it crosses(have to phone monday as they only work office hours)they apparently deal with wiring outside your house.

I don't know of any good ISP on market-1 exchanges because of BTs lack of up-to-date telecom technology.

I never understood how my line with IDNet experienced a slowdown from an alleged exchange congestion during e.g. the football cup or other sports events, while another line (from Plusnet), going through the same local exchange, didn't.

Coming back to the OPs original subject: IMHO it is unlikely that the DG834 is to be blamed for his slowdown on his broadband line.

In reply to a post by JNeuhoff:

I never understood how my line with IDNet experienced a slowdown from an alleged exchange congestion during e.g. the football cup or other sports events, while another line (from Plusnet), going through the same local exchange, didn't.

Different VPs?

well apart from my issue with the tree it seems alot of other people are having the exact same problem i originally had with idnet.
router saying its connected but unable to acces the internet
obviously this seems due to the maintainance but seems strange that the exact same problem should occur for lots of people when they were adamant that they had no problem with there end and insisted my router was to blame

well id say my router wasnt and still isnt broken

reading pages from idnetters i found this post in a forum about a problem of getting a 50% sync rate drop
"I believe he was advised by support to swap the router and filter but unfortunately he can manage the second item but not the first. Hence the impasse."

http://www.idnetters.co.uk/forums/index.php?topic=21...

strangely familiar

Edited by miller02 (Sun 05-Sep-10 20:55:05)

I had a Netgear DG834G (I think it was a v4 can't check as it's in the bin)when I was with Plusnet, although all the lights were lit I couldn't access the internet until I'd done a cold reboot, then it would work for a while and happen again. I had an old 2wire in the cupboard so tried that and the problem went away. I'm currently using a Netgear DGN2000 and I can't say I'm overly impressed with it but it'll have to do, I much preferred the Speedtouch although the gui was a bit fiddly but ok once you get used to it.

http://www.idnet.net/solutions/home/routers.jsp

bought it as it was recomended by idnet

if there is an inherent problem with them it might be wise to give them an email

imho i stand by my previous posts

In reply to a post by miller02:

bought it as it was recomended by idnet
if there is an inherent problem with them it might be wise to give them an email

Netgears are generally reliable in most people's experience. That doesn't mean they can't ever go bad and as was said further upthread, the only practical way to rule that out is to try another router.

In reply to a post by miller02:

imho i stand by my previous posts

To quote your earlier post: 'simple fact is i dont trust idnets assertion that its the scorce of the problem'

You aren't prepared to try another router and, you don't believe what iDNet are telling you. A tree rubbing on the overhead cable *may* be a partial cause of the problem but apparently you've ruled that out as having anything to do with it.

I have no doubt iDNet would be prepared to get BT involved, but if they did and it *is* something on your side that is causing the problem are you prepared to pay the £170 or so that BT will charge for an engineer's visit? It's no good saying iDNet should pay, since if you're not prepared to listen to their advice and take steps to rule out all possibilities on your side, they are perfectly entitled to pass on the charge. I doubt you'd find another ISP that would take a different view.

ok ive had bt out today and they tested the line,which they say is fine.
they wont replace the line as they say i would get a loss of service before it snaps
apparently the cable is reinforced so its quite tough

as ive previosly posted if im going to replace the router i would like ,if possible,even one person to explain just what is wrong with it
im using it right now so it would be tested as ok by the shop so i would need a bit more than "oh try swapping it you never know"

anyone as not one post or phone call to support has answred this

as ive also posted its odd that the whole of idnet seemed to get the exact same original problem i was getting (loss of internet although router say i was connexcted)

Edited by miller02 (Mon 06-Sep-10 18:56:33)

No-one can say what, if anything, is wrong with your router. Swapping it is a relatively low cost diagnostic compared to the £160+ that you will pay for a BT visit if no fault is found on BT's side of the master socket.

As to other people having problems yesterday and today, these are well documented at IDNetters and were caused by problems during a core router upgrade. There is no way that they relate to your ongoing and historical problems.

quote There is no way that they relate to your ongoing and historical problems

i find this odd as they were described to be the exact same problem
my router also looses conection to the internet but from within the router data page it claims to be connect
ok its not all the time but its quite frequent.
or it sometimes refuses to load web pages randomly

wasnt this reported on idnetters yesterday?

slow sync and packet loss came after my initial calls to idnet support,although i havent tryed my internet now to see if its improved any since the maintinance

i was able to get my line tested for free as the wife called openreach and complain the line might snap,the engineer came out and tested the line(which was fine)before the wife expalined it wasnt the problem he was called out for lol as he explained he should have charge me the fee as there was no fault

if i was to buy another router and prove its not the fault who would be out of pocket?
it would also mean id have 2 routers which would be useless if i decided to go for fibre optic
and agian yet another post "well its worth a try"and no real expanation

Edited by miller02 (Mon 06-Sep-10 19:24:04)

In reply to a post by miller02:

quote There is no way that they relate to your ongoing and historical problems

i find this odd as they were described to be the exact same problem
my router also looses conection to the internet but from within the router data page it claims to be connect
ok its not all the time but its quite frequent.
or it sometimes refuses to load web pages randomly

There has been a specific issue following a core router upgrade. No-one was complaining of it before yesterday, when the work was done, and things seem back to normal now.

wasnt this reported on idnetters yesterday?

The symptoms, yes, as they related to your ongoing problem, no. I lost PPP last week, it was the BT Milton Keynes BRAS problem, nothing to do with IDNet.

slow sync and packet loss came after my initial calls to idnet support,although i havent tryed my internet now to see if its improved any since the maintinance

I can talk till I'm blue in the face, you patently either are not listening to what I am telling you, or you don't believe me. There seems little point in my contributing further to this thread. Essentially, you have a choice between trying a new router (you can pick one up on eBay for <£20) or risking a BT charge of £160+ It's your call.

well ive done the bt part (managed to avoid the charge due to claim it was going to snap but no fault found)

would you give £20 to a stranger who claims your routers not working or would you ask for an explanation other than "its worth a try"

wasnt this reported on idnetters yesterday

As Rik has told you it applied yesterday and only yesterday, I've told you I suffered a similar problem with a DG834, I'm getting the impression that maybe you don't have a problem at all and are just posting in the hope of getting attention as many people have tried to help you but you won't take their advice, it seems mighty suspicious to me, hence no more replies

exactly im am trying to get attention

the attention im after is a resolution to my internet

1 random dissconnects
2 pages dont load
3 slow download (aparrently my sync rate should give me about 9 ish meg but im getting 4.5 at best)
5 packet loss as posted
6 being told to buy another router by people who cant tell me why

ive looked up the netgear router i have and they seem pritty good,they are recommended and sold by idnet

tobykim i am greatfull you bother to post your experiences of the router in question but really dont care what you may or maynot think about my thread on this forum.
another "its worth a try post " isnt really helpfull

it might be that my router is somehow to blame but since it works right now,and has worked fine for usually 400hrs plus ill wait and see.
sept 30 fibre is enabled at my exchange and at the mo think ill ask for my mac code

cheers for all the help

In reply to a post by miller02:

it might be that my router is somehow to blame but since it works right now,and has worked fine for usually 400hrs plus ill wait and see.

My water pump failed at Tebay recently, it had worked fine for the previous 400 hours.

In reply to a post by rikbean:

In reply to a post by miller02:

it might be that my router is somehow to blame but since it works right now,and has worked fine for usually 400hrs plus ill wait and see.

My water pump failed at Tebay recently, it had worked fine for the previous 400 hours.

ahh so you also simply reset the pump to recive another 400 hrs of usage before another fault appered ?
if not could some plummer actually tell you what was wrong with it?
or did he simply say "well its worth a try?"

its obvious to me there are people who have posted on this forum are so happy with idnet they would dissagree with any post

im sure its been said before but do people who post on this forum actually work for idnet?

If you are content to ignore advice from people who are trying to help you, that's your prerogative.

However, don't abuse them, too.

Millar02 your status says learned, that seems to be a bit facetious. Your router couldeasily have developed a fault that maybe intermiitant or continous, as all theadvice says you can only try another router if BT have said that the line is ok. Other than that there is another problem inside your premises that has just decided to occur. The onus at the moment is on you to try and find any possible fault within your premises, includingtrying another router, if that works out ok then the matter can be progressed.

Stop blaming others for something that may not be their fault until you have tried all suggestions from those who know an awful lot about these problems, they are not inexperienced or stupid people.

My water pump failed at Tebay recently, it had worked fine for the previous 400 hours.

ahh so you also simply reset the pump to recive another 400 hrs of usage before another fault appered ?
if not could some plummer actually tell you what was wrong with it?
or did he simply say "well its worth a try?"

Well, actually I called the AA, a plumber wouldn't be much use on a car. They diagnosed a leaking water pump and I had it replaced. I didn't say "But it's been working fine for 400 hours", I knew they were trying to help me and I followed their advice.

its obvious to me there are people who have posted on this forum are so happy with idnet they would dissagree with any post

im sure its been said before but do people who post on this forum actually work for idnet?

Only Tim & Simon work for IDNet (they own it, to be exact). The rest of us are generally happy customers, often of many years standing, who have tried to help you, but clearly you do not want to be helped, so there's little point in continuing to try.

In reply to a post by miller02:

its obvious to me there are people who have posted on this forum are so happy with idnet they would dissagree with any post

Can't speak for others but I disagree because you won't take advice that's offered. People here are genuinely trying to help. If I thought I wasn't getting good service from iDNet they would certainly know about it. Not by whining on this or any other forum, but on the end of a phone. However I would be prepared to listen to what they told me and co-operate in resolving the problem.

In reply to a post by miller02:

im sure its been said before but do people who post on this forum actually work for idnet?

That sort of comment is the last resort of people who are so content in their own knowledge and superiority, they refuse to listen to others.

Best of luck with whoever you migrate to.

ok so im posting this from the pc connected to the router in question

its broken so i take it back to the shop and say "hello id like to exchange this router"
they ask why and i say"because i keep getting disconnects and my broadband has slowed down"

do people here really think they will say "ok thats obviously the router"

ok people have posted some very good advice but this wont help me in said shop will it?
so i just buy another router and be done with it
will idnet refund cost if its proven not to be at fault?

i have phoned idnet about this twice to be told "its worth swapping the router"
ive actually had more help form people in this fourm

as it stands i intend to ask for my mac code towards the end of the month and swpa to another isp

Edited by miller02 (Tue 07-Sep-10 19:23:09)

Something wrong with your line stats - the upstream appears too high and the associated margin is low. I suggest you try new firmware for the router or a different router. You could get one off ebay for a tenner.

Is it that difficult to get another router and test it?

Hell, borrow one! Ask a friend to lend you one or even come round for a pint and set their router up for a couple of hours!

It amazes me that people are given something to try, to narrow down what could be causing the problem, yet they still insist on not doing it, so the issue continues!

I for one will be moving to IDNet as soon as I can get out of my current ISP, from everything I've read, they seem to be one of the most helpful ISPs around!

Can't wait to see you MarleyM, pop over to IDNETTERS You're sure of a very warm welcome, everyone is cheerful there.

I for one will be moving to IDNet as soon as I can get out of my current ISP, from everything I've read, they seem to be one of the most helpful ISPs around!

yes maybe but have actually had a problem with them?i rang up to be told swap your router.being that i actually want a reason to do this i decide to try and narrow it down myself.read the posts as it actually shows the thing i tryed do people here dissagre it might have been one of them and they wernt worht a go first?
the last post here about the router actually gives a reason to do it.after 6 pages
ive had more tech support from this forum than themselves
you probably dont realise that they have a habit of blaming whatever it used to be exchange congestion now its routers

good luck with your swap to them i hope all bodes well

but remmeber i have a problem with my connection and might as well phoned a pitza instead of idnet.
in my experience they are good but at regular intervals you will have sometimes major problems which have in the past lasted months and months.yes they have all kinds of reasons usuall left at the foot of bt.i accept they are probably all true but non the less they happen regularly

this is the reason im going
imho the cost of the connection is supposed to imply a better servies/connection which for me can be got elsewhere for much cheaper.yes as some people will say we do get this imply i must be the only person who ever used idnet who has ever had a problem and all is fine and dandy
im sure this post will be followed with the usual rebuffal but in all honesty its irrelevant. i wanted tech support for which i got but unfortunatly it came with a smear of personal attacks from people who cant acept i actually want some kind of expanation.yes my router may be to blame but not one person (apart from near the last post here ..page 6)acutally furnished me with one shred of an explanation as to why for which i ask is this tech support ?

Edited by miller02 (Wed 08-Sep-10 18:59:01)

No, this is a user forum. Did you ask IDNet why they thought it might be your router?

I asked support if they recognised your case, but no-one did. Were you a member of IDNetters, I would be able to identify you to them and do a more detailed investigation for you, as it is I (and others) can only offer the diagnostic suggestions that we have. Unfortunately, with BT, you don't get a free engineer visit to find the fault unless the fault is theirs. In recommending an alternate router, IDNet are trying to avoid you having to pay £160+ to be told the fault is your side of the test socket.

If you don't mind, let them know and they'll get an engineer out to you within a day or two.

the bt guy has been out and found no fault ,posted a few pages back
as for any further help thankyou but it is unnecessary as previously posted i intend to ask for my mac code towards the end of the month..

New ISP, new router?

From what you've said, you had a voice engineer out. Did he plug a modem and laptop into your test socket? If not, he just looked for a voice fault.

Good luck with your new ISP.

I think you meant to reply to MarlyM. I have been a customer of Idnet for over 5 years and have found them to be the most helpful, friendly and clearest of isps's. When suggestions are made for your problem then it is up to you to try them out and see if there is an improvement. Trying another router is probably one of the best suggestions and you must be able to obtain a cheap one or borrow one from somewhere. Ifyou do not go through the whole procedures recommended to you then I can understand why anyone would become a bit exasperated with your problem, self help is one of the best ways to sort things out. Not taking on board what others have suggested will noit help you to solve your problem.

Remeber all these people who are trying to help you have seen all these problems over many, many years and do kow what they are talking about. Take notice of them and do something to help yourself. If not, I hopeyou get an isp who can solve yourproblem, without any input from you.

In reply to a post by lodge:

New ISP, new router?

I agree. What will most likely happen is the new ISP will supply a router. Things will then work satisfactorily and the OP will be back saying. "told you so, iDNet are a load of rubbish".

You simply can't reason with some people.

In reply to a post by Tacitus:

In reply to a post by lodge:

New ISP, new router?

I agree. What will most likely happen is the new ISP will supply a router. Things will then work satisfactorily and the OP will be back saying. "told you so, iDNet are a load of rubbish".

You simply can't reason with some people.

yet more posts from people who still havent tryed to explain why the router must be to blame,can you please elablorate as to why it needs replacing .
or is this simple request not possible?
to be fair it would only be out of interest for future problems as i really dont need any more help on this matter


i ask for help and recive ridicule and personal attacks.
even if all was resolved today i still intend to leave idnet and am quite sure my next isp will have its own problems which people in this particular forum wont be interested in in any way.
to claim any isp is perfect imho is plane iirational as all companys will at times have problems.for me its how often they happen against the cost

again thankyou for your help i no longer require assistance in this matter

yet more posts from people who still havent tryed to explain why the router must be to blame,can you please elablorate as to why it needs replacing .
or is this simple request not possible?

We don't know that it does, we have been telling you all along that swapping the router is a sensible diagnostic tool. If the problem goes away, it was the router. If it doesn't, it wasn't and we can look further. A new router is cheaper than a 'no fault' BT visit, it's that simple. (And, it does no harm to have a spare because they do fail...)

They absolutely do fail the same for every electrical item that can be purchased, my last router had the wireless light on and the gui showed it as working ok, however it wasn't it was completely dead, no wireless signal at all, replaced it and perfect signal again. I think if we could explain what went wrong with things we could save ourselves a fortune in repair bills and replacements, unfortunately nothing lasts forever and some things depending on how they were manufactured last less than others if the router is less than 12 months old of course the OP could always use the garantee if over that I wouldn't hesitate in trying another one but I always have a spare anyway

In reply to a post by miller02:

yet more posts from people who still havent tryed to explain why the router must be to blame,can you please elablorate as to why it needs replacing .
or is this simple request not possible?
to be fair it would only be out of interest for future problems as i really dont need any more help on this matter

As others have explained we don't know if it is the router. The only way to rule it out for certain is to try another one. You can pick up a brand new boxed 2-Wire BT Business hub on eBay for £10-£25 at most. These are extremely good routers, particularly for use on poor lines. If your current router proves to be OK then you have a spare, at little cost. Electrical components will fail at some point, it's a fact of life.

In reply to a post by miller02:

i ask for help and recive ridicule and personal attacks.

You ask for help and then ignore the advice that's offered....

In reply to a post by miller02:

even if all was resolved today i still intend to leave idnet and am quite sure my next isp will have its own problems which people in this particular forum wont be interested in in any way.

Nobody is trying to persuade you to stay with iDNet. If you want to leave then go, it's your choice entirely. However if you go about trying to solve problems with your new ISP in the same manner as you have in this instance, then you are probably correct regarding people's lack of interest.

In reply to a post by miller02:

to claim any isp is perfect imho is plane iirational as all companys will at times have problems.for me its how often they happen against the cost

Where has anyone here, particularly on this thread, claimed iDNet are perfect? They may be extremely good in most people's experience and, they definitely are one of the better ones, but they aren't perfect and nobody will claim they are.

You really don't seem to want to try peoples suggestions do you?

A router can have problems but no one can tell you what those problems are on a forum or by even looking at the router.

As has been explained trying another router will be the best way of discovering whether your router is not working properly. If another router still shows the same problems then further investigation can be instigated.

It is up to you to try these things and not rely on anyone else to say whether or not your router is faulty, that is for you to discover.

If you dont wish to try these suggestins then it seems pointless to ask for help, doesn't it.

i actually have tryed peoples suggestions read back through this thread
i dissagre my router is to blame right or wrong its my choice.
i have my reasons for beleving this but think its pointless dragging it out as
i have previously posted i intend to as for my mac code.
if i still get problems i will ask my new isp to deal with them.

i have posted twice saying i no longer require help in this matter.
some people obviously dissagre with me in this case