Unchained ISP - Look forward to new ISP

Look forward to join UnchainedISP next week. Leaving PN next Wednesday for the first time since 2012 with them.

Old Service:

PN 80/20 with line only with static ip address via BTw backhaul

New Service:

UnchainedISP G.fast 160/30 with line only with static ip address via TTB backhaul

How long is the online sale free cancellation period?

It looks to be about double or even treble what you pay Plusnet . £42.49? (For line only, at the apparent £7.50 reduction for the products that show the appropriate price).

How did you find that provider? It's only existed for less than five years.

Should be OK though, on TBB TTB backhaul.

Edit: Typo corrected.

Edited by RobertoS (Thu 20-May-21 12:01:48)

That is a lot more than Plusnet cost wise, I have never heard of them, being on the Talk Talk network I would not touch them with a barge pole.
Yes I know people will say it is good, but I would not touch them on principle .

Why didn't you go to TalkTalk directly as, from what I can make of it, its £20 a month cheaper?

To be honest I have never heard of this ISP, thats not to say they ain't good, many of the smaller ISP provide excellent customer service.

Can you share any independent info you have on them (not their website) that made you want to sign up, lots of people may find it helpful.

In reply to a post by zyborg47:

being on the Talk Talk network I would not touch them with a barge pole.

I don't know this ISP, but don't forget there is a difference between backhaul and the actual ISP network. AAISP use TalkTalk and BT Wholesale for backhaul but run their own network.

I wouldn't go to TalkTalk for ISP services, but I would have no problem using an ISP that used TalkTalkBusiness for backhaul.

That is if my Openreach line performed well enough for my needs.

Eagerly awaiting your update where you cancel within the cooling off period and cause a small provider to incur costs they aren't able to recover

I can only go by experience and Talk Talk has provided me a rock solid connection for years, as it has my son and daughter both of whom have moved home and the switchovers were always problem free.

I wasn't suggesting the OP would cancel for any quality reasons - I use TalkTalk Business extensively and have no issues. I was referring to their track record for cancelling contracts after making threads about ordering new services.

Same here

The isp told me they have a very good network using both BTW and TTB backhaul (both delivers high quality Internet connectivity and reliability business grade) and told me not to get confused with home residential talktalk.

In reply to a post by jpm:

Eagerly awaiting your update where you cancel within the cooling off period and cause a small provider to incur costs they aren't able to recover

That's not gonna to happen as I still go ahead and stick with it.

In reply to a post by partial:

Why didn't you go to TalkTalk directly as, from what I can make of it, its £20 a month cheaper?

No thanks I prefer TalkTalk Business Wholesale by this ISP as they can change over to BTW backhaul if any issues with TTB backhaul. TalkTalk for home and TalkTalk business are both completely different network. I prefer TTB.

In reply to a post by partial:

Why didn't you go to TalkTalk directly as, from what I can make of it, its £20 a month cheaper?

TTB backhaul is not the same as TalkTalk's retail ISP.

In reply to a post by jchamier:

TTB backhaul is not the same as TalkTalk's retail ISP.

Thats correct!

How much are you paying for it Max?

What is the difference between TalkTalk and TalkTalk Business network?

In reply to a post by partial:

What is the difference between TalkTalk and TalkTalk Business network?

support 24/7
static ip address
business grade network

In reply to a post by RobertoS:

How much are you paying for it Max?

£49.99 per month on a 12 months contract (my daughter and I will pay half split)

TalkTalk Business Ultrafast Fibre 150 with line rental, 1 x free static ip address, free router,
openreach gfast modem, free connection and setup fee, 24/7/365 UK full support, 24 month contract

£31.14 x 12 = £373.68
£35.94 x 12 = £431.28
Total x 24 = £804.96

UnchainedISP (Business G.fast 160/30 with TTB) with line only, 1 x free static ip address,
openreach gfast modem, free connection and setup fee, 24/7/365 UK full support, 12 month contract

£49.99 x 12 = £599.88
Total x 12 = £599.88

Edited by adslmax (Thu 20-May-21 13:00:07)

I'm interested to know why you have decided to go for a business service? do you have specific needs for the enhanced service?

Because PN don't offer Gfast as EE, BT and TalkTalk retail don't do Static IP address.

I go for TTB (UnchainedISP) for including static ip address are my important one

Edited by adslmax (Thu 20-May-21 13:55:58)

Surely going to TalkTalk Business directly is hundreds of pounds cheaper. Why do you want to give hundreds of pounds more for the same thing?

Especially when you are leaving Plusnet because they are putting up their prices to less than half of what Unchained are providing.

In reply to a post by adslmax:

I go for TTB (UnchainedISP) for including static ip address are my important one

There are many here with very good reasons to have a static IP address, can I ask you what specifically you need a static IP address for?

Security Home CCTV

In reply to a post by partial:

Surely going to TalkTalk Business directly is hundreds of pounds cheaper. Why do you want to give hundreds of pounds more for the same thing?

Especially when you are leaving Plusnet because they are putting up their prices to less than half of what Unchained are providing.

don't want 24 months contract! Let me explain this: Plusnet offer me £25.99 per month for 12 months that for FTTC 80/20 with line only. UnchainedISP offer me £49.99 per month for 12 months that for G.fast 160/30 with TTB service but I don't pay £49.99 a month because my daughter and I will be paying half of it for next 12 months mean I only paying £25 a month but better with extra speed from 80/20 into 160/30.

Edited by adslmax (Thu 20-May-21 14:14:26)

In reply to a post by adslmax:

Security Home CCTV

OK, a lot of the CCTV systems I've come across don't, but looks like you have one that does sadly.

In reply to a post by dect:

In reply to a post by adslmax:

Security Home CCTV

OK, a lot of the CCTV systems I've come across don't, but looks like you have one that does sadly.

Also if it needs that a free DDNS service would solve that surely?

Did TalkTalk Business not sell its B2B wholesale business and customers to Daisy a while ago?
I remember reading about it somewhere.

Thanks
Dan

Ok thanks for explaining your thinking.

Gfast seems to perform well on TB's technical testing so I am sure you and your family will enjoy using the circuit and I'm looking forward to your reports

Edited by deleted (Thu 20-May-21 17:00:04)

In reply to a post by partial:

What is the difference between TalkTalk and TalkTalk Business network?

Two different products:

* Backhaul, available from BTwholesale or from TalkTalk Business, or Sky is how your connection gets from the exchange to the internet provider.

* ISP, one of many whom buy inbound connections from a backhaul provider, and connect you to the internet. This includes Plusnet, Uno, Pulse8, and others. Some ISPs offer you a choice of backhaul provider - for example AAISP.

The company TalkTalk also offers retail ISP (TalkTalk) and business ISP (TalkTalk Business) products, not to be confused with the Backhaul provider.

As an end customer you do not engage or do business with to the backhaul provider, you only talk to the ISP, whom then engage the backhaul provider, and the backhaul provider talks to Openreach for the connection to your home.

In reply to a post by partial:

Ok thanks for explaining your thinking.

Gfast seems to perform well on TB's technical testing so I am sure you and your family will enjoy using the circuit and I'm looking forward to your reports

Thank You for your kind words

In reply to a post by partial:

I'm looking forward to your reports

Yes will do but not straight anyway cos Gfast need to be stable for 10 days on training. Due to go live next Wednesday so ten days will be around in 5th June

+1

In reply to a post by jchamier:

I don't know this ISP, but don't forget there is a difference between backhaul and the actual ISP network. AAISP use TalkTalk and BT Wholesale for backhaul but run their own network.

I wouldn't go to TalkTalk for ISP services, but I would have no problem using an ISP that used TalkTalkBusiness for backhaul.

That is if my Openreach line performed well enough for my needs.

I know there is a difference, but I don't really want to give Talk Talk any of my hard-earned money, I have had to deal with the company and I have also seen how they tried to slam a mate of mine by trying putting him on their network when he did not ask. Sure it may be the retail side that did that, but I still prefer to stay clear of them

Saying that I am not a fan BT or openreach, even if I am with plusnet, at the time I needed broadband for a decent price and I did not have much time to look around, so plusnet it was.
But to be honest they have been pretty good, but I did not really want to go back onto the Open reach network, but had little choice.

In reply to a post by adslmax:

Because PN don't offer Gfast as EE, BT and TalkTalk retail don't do Static IP address.

I go for TTB (UnchainedISP) for including static ip address are my important one

Gfast can have problems, while we don't have Gfast here, I chat to someone who was on Gfast and they told me a while back that once their contract end they will go back to normal non-Gfast connection as most of the time they could not get the speed they were paying for.

I could be wrong, but isn't the "10 day training period" on copper products a fallacy?

In reply to a post by Grimers:

I could be wrong, but isn't the "10 day training period" on copper products a fallacy?

I thought it was an urban myth?

Yeah, DLM is active from the time the connection goes live onwards.

In reply to a post by Grimers:

Yeah, DLM is active from the time the connection goes live onwards.

DLM is a pain in the neck, or used to be on ADSL, not sure if it needed 10 days, but it certainly needed time to sort itself out if the connection was playing up.

In reply to a post by Grimers:

Yeah, DLM is active from the time the connection goes live onwards.

I think DLM will start active after 24 hours installation FTTC and G.fast (both)

In reply to a post by zyborg47:

I know there is a difference, but I don't really want to give Talk Talk any of my hard-earned money, I have had to deal with the company and I have also seen how they tried to slam a mate of mine by trying putting him on their network when he did not ask. Sure it may be the retail side that did that, but I still prefer to stay clear of them

You make it sound as if BT/OR was the only show around. All companies have problems at some point. Whether it be TT, BT /OR or even Plusnet. You just have to go on their forums to see the sometimes horrendous problems that some people have.

Me, I'll try any ISP, even a new one that suddenly pops up. February, I (and I'd imagine a lot people around these parts) had never heard of my new ISP. They run on TTB for their backhaul offering FTTP locally. I have no complaints with them whatsoever.

I can also see why their vans are always in the area doing new connections. They now offer even lower pricing which puts the offers from BT etc (FTTC) to shame. £19 per month (no line rental) for 120Mb/s FTTP up and down service. It really does pay to shop around - even if it means putting one's prejudices to bed.

TTB backhaul are more reliable than BTw / OR backhaul but don't get me wrong as I only had about 4/5 times issues with PN network in the last 7 years for FTTC 80/20 was banded on the line once.

Edited by adslmax (Sun 23-May-21 00:35:53)

So did you ever get the double up - banded on TTB and banned on TBB at the same time?

In reply to a post by adslmax:

TTB backhaul are more reliable than BTw / OR backhaul but don't get me wrong as I only had about 4/5 times issues with PN network in the last 7 years for FTTC 80/20 was banded on the line once.

TTB use Openreach. BT Wholesale and Openreach are quite different things so best not to confuse them.

TTB use Openreach both to get to exchanges and from them outwards in many cases.

BTW is often more reliable than TTB. BTW backhaul is usually resilient, TTB often isn't.

In reply to a post by 69bertie:

You make it sound as if BT/OR was the only show around. All companies have problems at some point. Whether it be TT, BT /OR or even Plusnet. You just have to go on their forums to see the sometimes horrendous problems that some people have.

Me, I'll try any ISP, even a new one that suddenly pops up. February, I (and I'd imagine a lot people around these parts) had never heard of my new ISP. They run on TTB for their backhaul offering FTTP locally. I have no complaints with them whatsoever.

I can also see why their vans are always in the area doing new connections. They now offer even lower pricing which puts the offers from BT etc (FTTC) to shame. £19 per month (no line rental) for 120Mb/s FTTP up and down service. It really does pay to shop around - even if it means putting one's prejudices to bed.

For many people OR is the only show in town, Here we have Talk Talk, sky, vodafone and Zen that have unbundled network, but once past the exchange, they still run on the same network.
I used to be on Cable and Wireless network years ago, it used to be Bulldog, I think it now belongs to Vodafone, there was very little difference, sync speed was more or less the same, download speeds was a little quicker. That was compared to being with BT, and we are talking about ADSL here.

You don't have to tell me about plusnet problems, I have read about them and a mate of mine used to be on at them a few times, saying that I think most of the problems he had was his own network. I suppose I have been lucky and apart from that stage when I could not get a sync on any other modem/router apart from a Huawei one i have had no real problems and Plusnet sent out OR a few times to try and sort it out.
so that was a OR problem, not a plusnet.

BT retail have always been expensive, maybe they depend on people being silly and sticking with them because of who they are, just like people stick with British Gas. My next door neighbour for a start is with both because she trusts them and they both been around for years. Silly reason to stay with a company that charges sky high prices unless they offer something you want that the others don't.

I will see what happens next year and how far Zzoomm is with their network by the time my contract ends with plusnet, also what can plusnet offer me pricewise.

Yup, thankfully FTTP doesn't have DLM!

In reply to a post by Grimers:

Yup, thankfully FTTP doesn't have DLM!

Me as well - my next target plan is moving G.fast 160/30 to FTTP 160/30 later on next few years time. There are three areas nearby me are rolling out FTTP by Openreach expecting my area new few years time.

On the roll out map our area is marked as 'work in progress' and the FTTP manifolds are pole mounted all over our local area so just waiting on TT to offer the service.

In reply to a post by Grimers:

Yup, thankfully FTTP doesn't have DLM!

True, but fibre can have other problems if the ISP can not cope with the demand.

In reply to a post by adslmax:

In reply to a post by Grimers:

Yup, thankfully FTTP doesn't have DLM!

Me as well - my next target plan is moving G.fast 160/30 to FTTP 160/30 later on next few years time. There are three areas nearby me are rolling out FTTP by Openreach expecting my area new few years time.

G.Fast areas will probably not be high on the priority list. The surrounding ones with only FTTC will get done first, and the team move on to elsewhere.

In reply to a post by RobertoS:

G.Fast areas will probably not be high on the priority list. The surrounding ones with only FTTC will get done first, and the team move on to elsewhere.

Yes I am aware of this.I can wait. Start off with G.fast 160/30 then FTTP 160/30 later on in the future.

Edited by adslmax (Mon 24-May-21 00:38:17)