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Hi.
I daresay this is a common question but I cant find the answer.
My exchange was due to go 21CN on 31.10.12 but I've not noticed any difference.
So, do I have to do anything to get the upgrade working and how can I actually tell if the exchange has been upgraded at all?
I've done a speedchecker, the speeds look very stable but its no faster and I live less than a mile from the exchange.
Any ideas?
Thx in advance.
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https://www.btwholesale.com/includes/adsl/main.html will show ADSL2+ for you if WBC is available from the exchange.
Most providers don't automatically move you. Who are you with?
You probably can get ADSL2+ from TalkTalk or Sky already.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Hi.
Yeah it just says ADSL2+ available, speeds up to 6mb.
I guess the exchange hasn't been upgraded as planned.
I'm with BT.
So do I have to keep checking that link and then inform Bt I want to switch over?
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Register (or login) on our website and you will not see this ad.
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If the checker says ASDL2+ available then it can be ordered, and just a case of waiting for BT Retail to do a bulk migration of the lines they have in the area over.
What line speed do you have now? Presume around 5 Meg, the main gain will be upstream speeds probably doubling, you will probably only see marginal improvements for the downstream.
Only those connecting at over 6Meg now tend to see big improvements from ADSL2+.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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?
If it says ADSL2+ is available, surely that means it has been upgraded? What makes you think the opposite?
You just need to ask for the upgrade. Though it probably won't help your speeds a lot. What connection speed do you get now? Or if you can't find that, (maybe called bandwidth by the Home ub), speed test speeds.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 53.5/15.2Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Wed 07-Nov-12 18:27:45)
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I'm confused now.
I've been here 5 years, always got between 5 and 6 mg, sometimes a little more, except at busy times and suffered with some drop off and about 300-400 upstream.
I've always been on the up to 8mg thing and I was anticipating moving to the up to 20mg thing.
Weirdly, since last weekend I'm speedtester at almost exactly 5.20meg every time. Never that stable before.
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Maybe you have been upgraded. Do you know how to get the stats from your router? Like bandwidth, attenuation and noise margin?
It seems likely from the figures you've given so far that you are on a fairly long line. If you can find those stats we may be able to suggest ways to improve things, and we may be able to tell whether or not you've been upgraded.
The "up to 20Mbps" products only give a bit more than the "up to 8Mbps" ones on longish lines. Have a look at this graph.
But - like I just said, we can often help people gain a meg or so once we can see detailed figures for the line, and the more we improve things the higher up the graph you move, and then the more you gain from the faster product.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 53.5/15.2Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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I'm in the router screen not sure where to look though.
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I'm afraid I don't know that router either. Plenty of people will be around later who do.  .
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 53.5/15.2Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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ADSL Line Status
Connection Information
Line state: Connected
Connection time: 4 days, 01:28:46
Downstream: 6.25 Mbps
Upstream: 448 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 12.2 dB / 26.0 dB
Line attenuation (Down/Up): 33.7 dB / 18.5 dB
Output power (Down/Up): 20.5 dBm / 12.3 dBm
FEC Events (Down/Up): 34872138 / 3970
CRC Events (Down/Up): 85770 / 2270
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Just been chatting to the sub continent and it appears the exchange has been upgraded and is undergoing a stabilisation period!
So after this 10-15 days do I have to contact BT again.
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Thats the old service still
G.992.1 Annex A will probably change to G.992.5 Annex A and the upstream speed will 900 Kbps
Your current 6.25 Meg connection is a bit slow based on your attenuation, a single restart and grabbing the statistics again shortly after will be useful.
If the line behaves after an upgrade to ADSL2+ you might actually manage the 11 Meg to 13Meg area
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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So the exchange hasn't actually been upgraded?
Or are they testing with the previous set up?
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And the cheque from your national lottery win is also on the way
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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ADSL Line Status
Connection Information
Line state: Connected
Connection time: 0 days, 00:02:35
Downstream: 7.938 Mbps
Upstream: 448 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 6.5 dB / 26.0 dB
Line attenuation (Down/Up): 33.6 dB / 18.5 dB
Output power (Down/Up): 19.9 dBm / 12.4 dBm
FEC Events (Down/Up): 1261 / 0
CRC Events (Down/Up): 2 / 0
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The exchange HAS, but BT Retail has to order an upgrade for you from BT Wholesale.
BT Retail tends to do this in bulk as its cheaper, so might be a few weeks before they do it. Sometimes requesting an upgrade early can get it done earlier, but they might tempt you into a new contract and offer new hardware at the same time.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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The exchange HAS, but BT Retail has to order an upgrade for you from BT Wholesale.
BT Retail tends to do this in bulk as its cheaper, so might be a few weeks before they do it. Sometimes requesting an upgrade early can get it done earlier, but they might tempt you into a new contract and offer new hardware at the same time.
So its a case of individual ordering is it?
Here's my exchange info http://www.samknows.com/broadband/exchange/SWMGR
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Edit - A lot happened while I was concocting this stuff. Still go through it though [/edit]
Brilliant . That's exactly what we need. I'll explain the important ones. It does look like you could be getting more now, and with potential for getting almost double. Or at least a long way towards that.
First the modulation.
G.992.1 (= G.DMT) is ADSL, up to 8Mbps.
G.992.3 is ADSL2 which we recommend occasionally to people.
G.992.5 is ADSL2+ which is what you should be on. That's the "up to 20/24Mbps" one.
Second, the attenuation. That is basically determoined by your line length. If you look at the graph I linked to before, you'll see that on your attenuation we would expect an 8128kbps, (or sometimes 7616kbps), connection, not 6.25Mbps. Poor lines may be as low as 7Mbps, but yours indicates there will be one or more things you can do to get more than now.
If you were on ADSL2+ you could very possibly expect to get a connection of 12-13Mbps, double now, but whatever is holding you down now would have an even worse effect on that.
Third, the noise margin. That's a good indicator of issues. When you are first have broadband installed most ISPs set that to 6dB. Yours is 12dB and that extra 6dB is what is preventing you getting the 8Mbps. Some sort of instability has caused that.
If you want a bit of background reading, look at my Noise margin and BT DLM pages. You are on the "Old" DLM.
The most likely causes of your problem are the ring/bell wire in your master socket, and/or poor phone wiring, and/or plug-in extension cables. Is everything that connects to the phone line going through a filter, including Sky boxes?
For more on that sort of thing, and what you need to do, browse through my Unstable lines, Ring/Bell wire, High SNRM and Miscellaneous nasties pages in my Troubleshooting section.
If anything there needs a bit more explanation, just shout .
Note that best speeds are nearly always obtained by connecting in daylight hours.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 53.5/15.2Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Wed 07-Nov-12 19:43:35)
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With some ISP's yes, and with others just wait and it will appear.
Usually with BT Retail is appears in time, but they are not the fastest at doing this sort of thing
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Thats more like the sort of speed I would expect, so the estimate I gave for ADSL2+ earlier stands.
There may be some noise, have you got a master socket with a split faceplate? If so test at the test socket that is revealed by removing the two screws on the lower part, this disconnects your extensions in the property. If that reduces number of errors then see this guide on removing the ring wire http://www.thinkbroadband.com/faq/sections/radsl.htm...
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Well with this house it appears the master socket was moved into the garage when the garage was turned into a study.
When I switched to BT about 12 months ago they fitted a new front panel to the master socket, the Home Hub 3 goes directly to this without a filter.
The phone line extension also goes to this without a filter fitted!
I've got no filters anywhere, my two pcs have direct wired connections (both within 5 foot of router).
The Sky box isnt connected to the phone at all after the dog chewed the cable!
I've just unplugged the phone line.
did the test again, see below.
Connection Information
Line state: Connected
Connection time: 0 days, 00:02:07
Downstream: 7.938 Mbps
Upstream: 448 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 6.2 dB / 26.0 dB
Line attenuation (Down/Up): 33.6 dB / 18.5 dB
Output power (Down/Up): 19.9 dBm / 12.5 dBm
FEC Events (Down/Up): 546 / 0
CRC Events (Down/Up): 0 / 0
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Okay so just a case of seeing how things go once they finally switch you over
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Okay so just a case of seeing how things go once they finally switch you over
So when this appears:
Modulation: G.992.5 Annex A
Then I'm switched over, right?
So I don't need to ask yeah?
Or do I need to ask to see Modulation: G.992.5 Annex A?
Sorry for seeming a bit thick guys, I'm getting lost.
Also thinking of swapping back to FAST.CO.UK, BT seem a bit pants withconstant drop offs which maybe due to others being online.
Also why was the noise 12 and then dropping to 6 on reboot? Can I expect it to return to 12?
Do I need filters at with this newish box I got 12 months ago?
Edited by deleted (Wed 07-Nov-12 21:19:37)
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Yes, G.992.5 should appear soon. I would expect an automatic resync to happen. If it does so overnight, reconnect during daylight. Maybe do a single router reboot once every 3-4 days, during daylight, in case it isn't automatically re-sync'ed.
How long have you been with BT. Doesn't it have a 12-month term?
The high noise margin was probably Reason 2 on this page. If it returns to 12dB we need to find out what is causing it.
The new faceplate that was fitted has two sockets, because it has an inbuilt filter. The phone extension is probably fed off filtered connections on the back of the faceplate. If you connect your router at the extension and it connects to the internet then it is fed off unfiltered connections on the faceplate and the phone needs a filter at the extension. (Or the connections on the back of the faceplate need altering, if you will never use the router at the extension).
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 53.5/15.2Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Post deleted by flippery
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i think it was an 18 month contract but I'm so fed up with the service and then speaking to peeps in India that I think I need to swap.
I'm not good with accents, I just cannot be bothered going through the BT phone menus either. When I was with FAST there was none of this to contend with.
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So the exchange hasn't actually been upgraded? IT has but YOU haven't!
Can't you hear everyone saying if you see you can get ADSL2+ when you check your line with BT checker then the exchange has been WBC ADSL2+ enabled?
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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Also thinking of swapping back to FAST.CO.UK, BT seem a bit pants with constant drop offs which maybe due to others being online. Once you are on WBC ADSL2+ you should find your throughput speeds more stable. Do FAST do ADSL2+ if exchange enabled.
You didn't really need to talk to India about this & contend with their accents. We could, and did, tell you all about it once you had given us your router stats.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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Post deleted by MrSaffron
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Deleted due to sig spam - three posts in 6 months deleted all for same reason
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I am amazed to see an exchange getting WBC in 2012. I thought they were all done. No, plenty of us stuck on 20CN while BT experiment getting a sqilllllllian gig from fibre 
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Well after a few days of checking my router info I was still stuck on the 'up to 8 mb' profile.
Called BT and the lady informed me it made no difference what profile I was on I would only get 5mb ish. But I was on 21CN. It was line see!
I insisted on going through tech support, I told the tech guy I would sign a new contract if my profile was switched.
He informed me he would put the order through and it would be done in 8 days and I could expect roughly 9mb. And that I was still on the 'up to 8mb'.
Now I was told when signing up for 'up to 8mb' that I would only get 2-4 mb, so I'm hoping with being less than a mile from the exchange I'll get a bit more than 9mb on the new profile - when it arrives!
I take it the person above is in Caldicot, you might get fibre mate but unless there is Welsh Govt intervention I dont see Magor getting it ever, your exchange must have a greater population to serve. I'll have to move up the road!!!
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You gotta' love BT!
Try TBB MrSaffron's ADSL checker to see what you can expect: www.coolwebhome.co.uk/calc/calculator.php
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You gotta' love BT!
Can't understand why the OP would want to stay with BT - especially if one of the problems is understanding their customer service personnel.
There is also the possibility of obtaining a better broadband deal with an ISP offering Market 3 prices for a Market 2 exchange.
Wagstaff
"Everything works itself out in the end; if it doesn't then it's not the end."
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Well the day came of the changeover to a 21CN service (today).
Got home from work at 21:00 with the internet down, it gets slow but it never goes down, not yet anyway.
Connected but still shows as a 20CN service.
Rebooted - no change.
Reset - no change
Still on 20CN
[censored]!
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To be expected, only once BT Wholesale has done it part will the retail providers even start to consider switching people over.
The order to do the switch has to come from the retail provider
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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BT Wholesale did their work on 31.10.12. I called BT who said that I would be activated on 21 CN today (19.11.12).
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Ok guys, having real problems with this now, called up BT and was told my exchange is still ADSL 1 and definately not ADSL 2 but they've kindly put more on a new contract, the *******!
I agreed to a new contract if they switched me to ADSL 2, they said this would be done on 19.11.12.
I've told them that I know want my mac code as I've been told different things by different BT representatives, and I'm now on hold for 25 minutes.
Have you got any advice or recommendations guys? It looks like I'm on a new contract which started yesterday but they never upgraded me, I doubt they will just agree to rip it up but I haven't signed anything.
Been on hold 30 minutes now and it's clear to me they're playing games and I have to go to work.
Update:
Called BT again who assured me my exchange was upgraded to ADSL2 and it was just that my line could not cope with more than 5-6mbs. They also told me my new contract did not start until tomorrow and that my verbal agreement could not be broken.
I told them I would not accept this or delivery of a new router (which I didnt ask for). The adviser assured me that she or anyone else could not now cancel the order, she then said 'oh, somebody has already cancelled it'. What a joke.
It also appears I've being paying £17 more than other people for exactly the same bundle!! This is my fault apparently. They offered to put me on another contract then!!!
I hate BT.
--------------------------------------------------------------------------------
This is my exchange wholesale page thing.
Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 2Mbps.
Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 3Mbps; typically the line speed would range between 2Mbps and 5.5Mbps.
Our test also indicates that your line should be able to have an ADSL2+ broadband service that provides a fixed line speed up to 2Mbps.
Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 3Mbps; typically the line speed would range between 2.5Mbps and 6.5Mbps. Our test also indicates that your line could support an estimated ADSL 2+ Annex-M broadband upstream line speed of 500Kbps and downstream line speed of 3Mbps; typically the downstream speed would range between 2.5Mbps and 6.5Mbps.
The actual stable line speed supportable will be determined during the first 10 days of use. This speed may change over time, to ensure line stability is maintained.
If you decide to place an order, a further test will be performed to confirm if your line is suitable for the service you wish to purchase.
Thank you for your interest.
Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.
Note: If you already have a Broadband service enabled on this line and you want to switch service providers, you will need to contact both your current provider and your new provider to get your service changed over new and existing service provider to have this service transferred.
Also provision of some services may not be allowed due to product withdrawal, please contact your service provider for further details.
Edited by deleted (Tue 20-Nov-12 16:01:46)
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Latest router stats.
Line state: Connected
Connection time: 0 days, 02:05:48
Downstream: 7.875 Mbps
Upstream: 448 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 9.4 dB / 28.0 dB
Line attenuation (Down/Up): 32.9 dB / 18.5 dB
Output power (Down/Up): 19.9 dBm / 11.8 dBm
FEC Events (Down/Up): 22273 / 1
CRC Events (Down/Up): 458 / 3
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What date did the BT Wholesale checker say it was available to order? i.e. show ADSL2+ speeds?
When confronted with that information what did BT Retail say?
This sounds stupid, but they may be working off their own version of the database that is only updated every now and then. It might be worth checking what speed estimates other providers offer that use the BT Wholesale service.
Just to double check that the update has been issued to all the providers, and is not a mistake on the BT Wholesale system.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Whatever service I'm receiving it does appear that I max out at 6.5mb/s.
Obviously I'm gutted as fibre is unlikely ever to be here unless funded by someone other than BT, the exchange catchment area is too small.
Is there anything I can do to ramp up speeds, it does appear that I have jumped from 5.5 mb/s to 6.5mb/s but upload speed is still about 350kb/s. Which isnt good enough for Xbox live in my experience.
Is there anything engineers can do that can be requested by the customer?
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Nothing you can do until a provider connects you to an ADSL2+ service.
Your line is running at ~ maximum downstream for ADSL (with interleaving on)
The upstream increasing significantly will be the first sign of ADSL2+ being enabled on your line.
As for 350Kbps not being enough for XBox live, what are you trying to do? XBox live runs happily in 128kbps for online gaming, add voice and should be 200Kbps at worst. Usually a lot less.
You could in theory join a provider that will sell you Max Premium, but that costs a chunk more money, and no point with ADSL2+ around the corner.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Thx for all the help.
I'm completely baffled BT say I'm ADSL 2 already!
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I'm completely baffled BT say I'm ADSL 2 already! Modulation: G.992.1 Annex A - in your stats, is ADSL, not ADSL2+, which is what you mean. ADSL2 is something in between that we only use in very particular circumstances.
Is it possible your router is either not capable of ADSL2+ or is set to ignore it?
(And by the way - editing a 9am post (that has been replied to) at 4pm and making material changes rather than just correcting a typo is a seriously bad idea. The changes are not likely to be seen).
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 53.5/15.2Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Whatever service I'm receiving it does appear that I max out at 6.5mb/s.
Obviously I'm gutted as fibre is unlikely ever to be here unless funded by someone other than BT, the exchange catchment area is too small.
Is there anything I can do to ramp up speeds, it does appear that I have jumped from 5.5 mb/s to 6.5mb/s but upload speed is still about 350kb/s. Which isnt good enough for Xbox live in my experience.
Is there anything engineers can do that can be requested by the customer? On ADSL2+ your line should connect at between 11 and 13Mbps, with upstream probably over 800kbps connection on request.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 53.5/15.2Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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I have wondered about changing the router.
I'll have a look to see if it set to ignore ADSL2+, not that I know where to look :- )
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What router is it?
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 53.5/15.2Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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What router is it?
home Hub 3
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I hate BT.
You're not the first to record that sentiment - and you won't be the last.
Time, I think, to change providers.
Wagstaff
"Everything works itself out in the end; if it doesn't then it's not the end."
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Changing router will make no difference. it needs your ISP to do the changes.
IMPORTANT:
There is a small possibility they have moved you, but are leaving you on a profile that fakes the old style connection, and this will change in a day or two.
NOTE I said SMALL possibility. I am pretty sure that the migration from IPStream to WBC has not actually gone through.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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There is a small possibility they have moved you, but are leaving you on a profile that fakes the old style connection, and this will change in a day or two.
NOTE I said SMALL possibility. I am pretty sure that the migration from IPStream to WBC has not actually gone through. Now you raise this issue Andrew, which I'd forgotten about, I thought it was quite common? Normal, in fact?
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 53.5/15.2Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Varies according to what the ISP asks for I believe
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Hi guys.
Been nearly 4 weeks since exchange was upgraded and my router still shows me on the previous system of up to 8mb. No speed increase.
Do I take that additional work by BT is required for the upgrade to take effect?
Samknows shows my exchange as being upgraded also!
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How long since you rebooted the router? (Best done during daylight).
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 53.5/15.2Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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And has your ISP confirmed that an order has been submitted to move you to the ADSL2+ service?
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I turn the power off and on about every other day.
Depends on who I talk to at BT in regards as to whether I've been switched over to 21CN service or not. It's bewildering how incompetent they are.
Line state: Connected
Connection time: 0 days, 23:22:04
Downstream: 7.875 Mbps
Upstream: 448 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 9.1 dB / 27.0 dB
Line attenuation (Down/Up): 32.9 dB / 18.5 dB
Output power (Down/Up): 19.8 dBm / 12.0 dBm
FEC Events (Down/Up): 193264 / 3
CRC Events (Down/Up): 3251 / 4
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 8512 / 2
Error Seconds (Local/Remote): 2477 / 7
Edited by deleted (Thu 29-Nov-12 21:32:52)
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I seem to have talked to a lot of people at BT.
Which dept exactly do I need to contact and does anyone have the number?
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BT Retail (BT Total customer support), they will know whether or not they have submitted a regrade order for your line.
NOTE: You can be connected to the 21CN hardware rather than the older 20CN hardware (i.e. change happened) and still receive ADSL speeds. The key is to insist on the upgrade to ADSL2+ speed.
Moral is that if an ISP support cannot spot that you should be going faster on ADSL2+ then find one who can, i.e. migrate
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Many thanks MrSaffron.
Calling BT now on speakerphone, therefore this gives me the opportunity to make a cuppa and bang off 20 or so emails whilst I wait.
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Ok. Seems like I finally talked to a lady with some info.
She states the exchange has been upgraded including my circuit.
she explained what speeds I can get (6-7 mb).
When I pressed her on the upload speed though she said 8-900 kbps but I only get 330 kbps.
Finally she then said my 'frame unit' had not been changed/upgraded by BT wholesale and she said I just have to wait.
I said thx but informed her that due to telephonists being patchy with info I was off to another service irrespective of speeds.
Within seconds I got a call back from a gentleman who insisted he could see on his computer that BT Wholesale would upgrade the frame unit in 7 days! So I'll give them 10 days, lol.
I havent got a problem with the process of upgrading but why can't BT state the process in the first place instead of insisting my connection is fully operational on ADSL 2+ and I'm maxed out on speed and its just unlucky on my part that I have a slow line?
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I havent got a problem with the process of upgrading but why can't BT state the process in the first place instead of insisting my connection is fully operational on ADSL 2+ and I'm maxed out on speed and its just unlucky on my part that I have a slow line?
Unfortunately, you do have a problem with the process of upgrading.
It's been 23 days since you started this thread, and according to your router stats you're really no further forward than you were 23 days ago.
Because BT control both the retail and wholesale provision of your broadband, you're at their mercy - and, until you change your broadband supplier, you always will be.
Wagstaff
"Everything works itself out in the end; if it doesn't then it's not the end."
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Well the 7 days has passed since the BT person swore to me my line would be upgraded today and guess what?
Not a hard guess is it?
Anyway, unless something magical happens over the weekend it's adios BT. I think I've been more than patient.
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I think I've been more than patient.
I think you have as well.
It's just another sad story about how BT demonstrate their incompetence, and the only people who suffer are their customers.
There is one final avenue you could try and that is to contact the CEO - it used a Mr Bland (IIRC). But failing that it's probably wise of you to part company with BT.
Wagstaff
"Everything works itself out in the end; if it doesn't then it's not the end."
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After repeatedly telling me I have been upgraded BT now tell me my line is not suitable for upgrade, just my line that is not neighbours.
Any ideas guys?
I know the line into the house was changed at some point before I moved here. The old box is still in the living and dead, the feed from outside now comes into the garage which converted to a study.
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You are being fobbed off.
The connection speed, attenuation and noise margin taken together indicate it should connect at getting on for 13Mbps on ADSL2+.
Given the length of time this has been going on, and the messing around you have experienced, I feel you have two options.
1) Just migrate to somewhere more helpful, assuming you aren't tied into a 12-month contract. (I forget).
or
2) email the CEO, (in effect the Serious Complaints people), at [email protected]
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Its laughable, the latest is :
Operator
'I see the problem, you're on a different exchange to everyone else and it isn't upgraded'.
Me
'Can you please tell me which exchange if that's the case'?
Operator
'Errm no'
Me
'why'?
Operator
'because your on the same exchange as everyone else, I don't know why I said that, I'll pass you to the tech dept as you suggested'
Me
'I didn't suggest that, you did and as I've said, the tech dept passed me to you'.
Me
'I give up, goodbye'
I'm now trying to get through to openreach, lol. mission impossible.
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Openreach aren't really organised to deal with customers. That complaints team is usually highly effective. He's the Group CEO so his people there can kick butt anywhere in it.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Sat 15-Dec-12 15:26:21)
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Cheers Rob.
Just been told ' tough sh!t' in so many words.
'there are many factors which determine speed and we cant help you'.
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Who by?
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Not quite sure, I went fom dept to dept to dept.
I've mailed Mr Livingstone!
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I hope you spelt it right in the email address . There's no "e" at the end of livingston in the address I gave you.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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I cut and pasted it :- )
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Doesn't just clicking on it open a "New Message" window with the "To:" filled in?
It does here.
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The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
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Good luck. Let us know.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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After a couple of calls from people at that I emailed it now looks as if my broadband is now 21CN!
I was informed my particular connection was deliberatly capped.
I'm now running on 8mb with upload still at 350 kb/s.
It seemed to upgrade today (26.12.12), I hope the upload speed increases because I'm disappointed.
A mate of mine said his speeds increased in increments as they continue to test the line.
I'll let you know if it gets better, I hope so.
Edited by deleted (Wed 26-Dec-12 20:47:53)
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Let's hope things do improve .
It's very difficult for us to comment without the full router stats, like you posted here.
Those enable us to spot any anomalies and advise you accordingly. "I'm now running on 8mb with upload still at 350 kb/s" is pretty meaningless as there are so many factors involved, most of which the stats show us.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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When the guy calls me next I'll suggest a new home hub to as the current one was not new when I had it.
Here's the stats:
Line state: Connected
Connection time: 0 days, 04:01:55
Downstream: 9.617 Mbps
Upstream: 443.9 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Fast
Noise margin (Down/Up): 8.9 dB / 26.1 dB
Line attenuation (Down/Up): 32.4 dB / 18.0 dB
Output power (Down/Up): 20.4 dBm / 12.1 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 5129 / 0
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Something isn't right there. As you are in a 10-day "training period", that matters. The Catch-22 situation is that as you are in the 10-day traing you almost certainly won't be able to get anyone to look at it.
On 32.4dB attenuation you should be connecting at well over 12Mbps, and in many cases getting near to 15Mbps, Not 9.6. Also for your noise margin to be 8.9dB at this time of day, on an initial ADSL2+ connection, is not right.
After the 10 days, you will have to try and get the problem resolved. You will then need a rerun of the training period . Have a read of this page.
What is that about your line being deliberately capped before? Or was that just that, as has been explained I think, they don't always do the upgrade of individual lines straight away. Or was there a major problem in the past on ADSL?
The upload still appears to be capped, at a value just below the ADSL value.
All in all, a mess, I'm afraid.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Thx.
I will forward this to the person I've been speaking to to see what he thinks.
Obviously I will remove any reference to your good self.
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What are your thoughts on the upload speed?
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What are your thoughts on the upload speed? I would expect it to be over 1Mbps. You are on BT and I don't know their policy, but Plusnet used to cap it at 448kbps unless the user requested uncapping. I don't think BT do that, but maybe they do. Or it may be to do with what I asked about deliberate capping.
Strangely, on ADSL(1) the 448kbps cap is nearly always achieved. On Plusnet ADSL2+ with a 448kbps cap the actual seems to be a few kbps below that, as is yours.
Just as strangely, if interleaving is applied on an uncapped Plusnet ADSL2+ line, a cap of 888kbps seesm to come into play. [shrug]. I've no idea why, and as I say - that's Plusnet not BT.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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yeah a horrible system in the way you said it.
If someone has an issue on day 1 of underperformance, isp refuses to consider it for training period, but then once training period is over the stable rate is set which of course is a artifically low stable rate due to day 1 issue.
BT Infinity 2 Since Dec 2012 - Estimate 65.9/20 - Attainable peak 110/36 - Current Sync 71/20
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Ok guys, after a few helpful calls from BT things have improved somewhat.
The upload speed remains the same though.
On testing I'm getting 9.5mb to 10mb download with 0.35 upload.
BT called me Friday but I was in work until 10pm, so not sure if things will improve anymore.
Here are the router stats.
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 0 days, 02:15:14
Downstream: 11.31 Mbps
Upstream: 443.9 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Fast
Noise margin (Down/Up): 6.0 dB / 26.8 dB
Line attenuation (Down/Up): 33.4 dB / 17.8 dB
Output power (Down/Up): 20.3 dBm / 12.3 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 9639 / 0
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Upstream is still being capped at ADSL Max levels.
Downstream is slightly slow.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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I'm getting 0.9mb upload now on speedtesting
Thx for all the help guys.
Edited by deleted (Tue 08-Jan-13 11:18:56)
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