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Got my mac code from 02 have to wait 7 days before i can use it then i'll be over to FFTC.
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Why do you need to wait 7 days? The current plusnet offer ends in 5 days.
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Something to do with being charged by 02 £15 iirc woopy doo, shall be using it before the offer ends 
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Register (or login) on our website and you will not see this ad.
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I think the &^%$# don't "issue" the MAC for 7 days. They seem to take pleasure in mucking about rather than just press a key, get a code, and send it on as soon as they get it. They probably have it held in a queue not to be e-mailed out until the 7x24 hours is "up".
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It seems to have been confirmed a few weeks ago that so long as the migration doesn't occur before the 7 days is up, there is no problem.
The requirement is to give 7 days notice of leaving. As your notice is deemed by O2 to start with the issue of the MAC you'll be safe in a couple of days. I believe anyway you get a choice of date during online signup, so you should be able to sort it out with that.
Though you can be pretty sure it will be later than the date you choose. Lots of people have got annoyed about that. I've never heard of it being earlier.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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O2 MAC issue is within a couple of hours of request . There is just some ambiguous wording in the accompanying email/text.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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wording of email
Hello xxxxx
Here's your MAC key:xxxxx. You'll need to give this to your new broadband supplier, if you decide to leave. It expires on date: 31/05/2013.
If it expires and you still want to leave, call us and we'll get you a new one. If you'd like to stay, then you don't need to do a thing.
Don't forget our seven day notice period. As long as you wait seven days from the date you told us you wanted to leave, we won't charge you. If you're still in a contract though, we'll have to charge you for leaving it early.
Best regards,
Martin Bould
Head of Marketing
This email is sent from Telef�nica UK Limited.
Registered Office:
260 Bath Road, Slough, Berkshire, SL1 4DX
Registered number: 1743099
Please do not reply. Use the links below instead:
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Plusnet offer the option of providing the MAC code at a later date too 
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As Roberto says, the wording of the email is confusing!!
However, I've recently left O2 & I used my MAC within a couple of days of receiving it. This was based on O2 verbally confirming that the 7-days applies between MAC issue & date of changeover (NOT giving the MAC to new ISP).
My new ISP (BT) logged it into the system immediately & I received an automatic response from O2 acknowledging that I was leaving. Because the actual changeover date was later than 7 days after MAC issue, I was NOT penalised! In other words, this confirmed what I had been told!
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Thanks for that shall start the ball rolling then
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Whilst i'm here does the engineer need access to the main white box where the line enters the house?
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Yes.
He will also possibly want to wall-mount the modem.
That was introduced with the early modems as they tended to overheat when horizontal on a surface, though mine didn't. You don't have to have it wall-mounted if you don't want that. (Edit - you can always wall-mount it yourself later if you wish. It's only two screws, and I believe there is a template in its box. Though unless you ask for the template it will disappear with the box back to his van).
The modem has to be close to the master socket. You can have that moved if that is an inconvenient place, (Edit 2 - or you can have the modem up to 30 metres away from the master socket), but you need to order the (free) Data Extension Kit/Home Wiring Solution when you order.
The router can be anything you like up to 100 metres of ethernet cable from the modem.
Note the two edits.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Thu 02-May-13 21:21:46)
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The router can be anything you like up to 100 metres of ethernet cable from the modem.
I got the impression from earlier discussions that the 100 metres is phone cabling and not ethernet cabling.
Oliver.
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The router can be anything you like up to 100 metres of ethernet cable from the modem.
I got the impression from earlier discussions that the 100 metres is phone cabling and not ethernet cabling.
100 metres of phone cabling? Where on earth did that come from? The maximum length of the data extension cable that Openreach supply (to connect the modem to the master socket) is 30m. The maximum specified length for Ethernet cables is 100m. Two completely different things.
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He's taling about the threshold of ethernet cable. I.E. you can't route over 100 metres without significant dropoff in performance unless you use a repeater.
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Getting my 30s (data cabling option) and 100s (ethernet limits) mixed up.
Oliver.
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Possibly partly because I didn't cover the option to have the modem up to 30m from the master socket. I've done a second edit to the post to add that for the OP.
So although you got mixed up, my post needed changing and wouldn't have been if you hadn't .
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Master socket is 3 ft from pc
Ta all for the advice
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15/5/13 is the install date......unless they change their mind
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Update, they keep you informed well
The activation will complete by midnight on 16/05/2013.
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I am sure there will be a new offer. Actually I hope there will be a new offer!
Steve
looking for a real ISP
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Ok week to connection now, do we have to find room for two modems? Or does it connect like my adsl one does from the BT socket .> Router > PC
Also does the cat5e cable come with it?
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Ok week to connection now, do we have to find room for two modems? Or does it connect like my adsl one does from the BT socket .> Router > PC
Also does the cat5e cable come with it?
Not two modems, a modem and a router. The cable to connect the two comes with the router (or you can use one of your own). The cable to connect the modem to the phone socket comes with the engineer who brings the modem (or you can use the one you currently use to connect your ADSL router to the phone socket, which might even be better quality).
Edited by kasg (Thu 09-May-13 18:19:29)
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Thanks
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Router just arrived.
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Which router are they providing now?
Edit: found this Plusnet router opinions
---
Tony
Edited by aks (Mon 13-May-13 22:04:52)
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TG582n
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Ta!
That's what I have with my current provider (Be), but I'm switching to PN.
---
Tony
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Yeah same, i have no wireless problems so i hope this one is the same.
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Just checking: does the PN TG582n for fibre have a WAN port or does it use one of the LAN ports for connection to the BT modem, therefore only 3 for wired devices? Is the ADSL port sill present?
---
Tony
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The TG582n is exactly the same as for ADSL all they do is use one of the LAN ports (No.4 with a red sticker) as a WAN port. It does mean that you only have 3 ports to play with but you can easily hang a small switch off it and have extra ports available. I have a Netgear 5 port gigabit switch connected to my router at the moment
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The FTTC one also gets a USB port. I don't think the ADSLx one has that?
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Yeah my O2 router has the usb port
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Can you use the router usb for a wireless network storage setup kinda thingy??
Cheers
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No idea sorry never use the usb on my O2 router.
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Yes, that's what I was expecting. I also have a Netgear 8 port gigabit switch!
---
Tony
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Can you use the router usb for a wireless network storage setup kinda thingy??
Cheers I have the USP port in use for a USB network printer. It can apparently be used for a network disk but only supports FAT32 drives, not NTFS.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Install day today, came round really quick shall report after the deed is done.
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Hope all goes well
Cheers
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Just left was painless lol
Phone to say be 1/2 an hour as was at the cabinet.
Arrived did some tests on the line, installed new faceplate.
Said d/l should be around 50 mbps and upload around 8 mbps
Question should i be seeing the 50 right away?
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What does https://portal.plus.net/my.html?action=data_transfer... say for your current line speed?
jelv
Plusnet user since November 2001 - not sure for how much longer
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Phone exchange:
ST MARYCHURCH
Estimated line speed:
53Mb (Accurate to within +/- 1Mbit) - Checked on 2013-05-02 20:08:42
Current line speed:
78 Mb
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As you say, looks very wrong. Try the BT Wholesale test, including the Further diagnostics bit, and post back.
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d/l mbps 1.16
u/l mbps 7.39
Ping (ms) 47.88
Download speedachieved during the test was - 2.95 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-51.1 Mbps .
Additional Information:
IP Profile for your line is - 51.1 Mbps
Upload speed achieved during the test was - 7.41Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
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Ring support and check your account has been fully activated.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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ok will do need to pop out for 20 mins but will do it as soon as i'm back.
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Support said they never seen this low of a d/l raising a ticket with openreach....great!!
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I hope that gets sorted soon for you. Feel free to PM myself or one of my colleagues via this forum if you need any help beyond that.
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Thanks.
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Lee, have you got it sorted out yet?
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No, needs an engineer to come and see what the problem is.
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Why didn't the installation engineer check it to start with?
---
Tony
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He did it failed on something then he re-ran the test and it passed.
He then said i'd be around the 50mb according to his machine, checked i could open web pages and that was it job done.
Never did a test via the browser for d/l speed.
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How are you managing to access the internet?
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It still works, just, but slower than a slow thing on a slow day lol
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That's bad, when will they come out to fix it?
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72 hours he seems to think
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I'd be having a melt down. You poor thing. I am so scared that they are going to stuff mine up tomorrow.
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It's not ideal son isn't in yet and just the pc and 1 phone is agonising
I'm sure you'll be fine just make sure you do an online speedtest before he leaves.
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Back with an update
Tried the below advice from a mate
no phone connected to the faceplate (no extensions) http://www.speedtest.net/result/2710018883.png
Then he advised to reset the modem via logging into the router then i got this http://www.speedtest.net/result/2710029342.png
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An interesting fall in speed when you put the phone back in, but...
The normal failure mode when there are problems with the equipment on the line is for you to get a lower sync speed. However, you are only showing us the "speedtest.net" results, and nothing else. Those are great for saying that there *is* a problem, but useless at helping to solve or track down the issue.
It'd help most of all if you collected the statistics from within the modem at each test, but that requires an unlocked device.
In the absence of this setup, you are better off running the BT speedtester as well, and reporting the result of that and the IP Profile each time. And throw in the "current speed" information from the PN portal.
If you get the variety of download speeds in a speedtester, but without a change of IP Profile (or PN portal speed), then it suggests that the test results you just got (in test socket, and with/without phone) are red herrings.
Have you considered using a TBB BQM to check ping quality?
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Have you considered using a TBB BQM to check ping quality? Don't forget that PN IP addresses are very dynamic, so any testing work is likely to mess that up. I doubt if he's in the mood to fork out another fiver to PN right now.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Just had a phone call, engineer will be here at 8am, that's service.
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Just had a phone call, engineer will be here at 8am, that's service.
Hope it goes well!
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Thanks he has never seen so many errors on the line lol. He has checked the pole and now been gone an hour checking the FTTC he's left a meter plugged in here and it did say short but that light as now gone out
Edited by deleted (Thu 16-May-13 09:27:35)
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I hope you get it sorted Lee. I had mine set up just now, at first it was problematic then he got it going. Only getting 10ish down & 12up though. I should be getting 65 apparently. Fingers crossed yours gets sorted out today.
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Thanks tethering from my phone at the mo, the speed is faster than FTTC lol
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Was 1000's of errors at the fttc now down to 100's checking the telegraph pole now sync still keeps dropping off
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4 hours now since the 1st engineer arrived, there is now 2.
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Still no further loads of errors d/l is 1.38 Mbps of 48.58 u/l is 8.43 of 20 mbps
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Still no further loads of errors d/l is 1.38 Mbps of 48.58 u/l is 8.43 of 20 mbps
Are your BT Engineers still working on it?
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yeah
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FAQ
1. Best Effort Test: -provides background information.
Download Speed
3.32 Mbps
0 Mbps 47.43 Mbps
Max Achievable Speed
Download speedachieved during the test was - 3.32 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-47.43 Mbps .
Additional Information:
IP Profile for your line is - 47.43 Mbps
2. Upstream Test: -provides background information.
Upload Speed
8.17 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 8.17Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
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Hi there,
Let me know the outcome once they've gone and I'll also take a check over your line.
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pm sent thanks
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Not the best tester to use - even my 67Mbps download speed is reported as 6Mbps by mybroadbandspeed.co.uk!
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FAQ
1. Best Effort Test: -provides background information.
Download Speed
14.8 Mbps
0 Mbps 47.43 Mbps
Max Achievable Speed
Download speedachieved during the test was - 14.8 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-47.43 Mbps .
Additional Information:
IP Profile for your line is - 47.43 Mbps
2. Upstream Test: -provides background information.
Upload Speed
8.16 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 8.16Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
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We were unable to identify any performance problem with your service at this time.
Poppycock, of course, and generated because the speed exceeded 12Mbps.
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All new to these speeds, been told to wait a few days and see what it is then.
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Looks to be progressing. I wonder if it is typical for speed to increase over a settling period (that's counter to what I've read here)?
I'm still holding my MAC as changing something that's not broken can run in to problems 
But I want fibre, just because I can get it (currently I get a solid 13Mbps with BE).
---
Tony
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An interesting set of reports...
The implication is that, even though you have a sync speed of around 48Mbps, there are a lot of errors. Those errors would appear to be affecting download speeds because a lot of re-transmissions are required.
However, high levels of errors would normally trigger DLM to add FEC, add interleaving, and eventually apply banding... all of which ought to drop your sync speed, but fix the errors.
If DLM is going to do this, I'd expect your sync speed (and IP Profile) to drop over the next 3 or 4 days (assuming that today's visit caused a DLM reset), but for your download speeds to rise up to meet the lowered profile speed.
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oh dear
1. Best Effort Test: -provides background information.
Download Speed
6.59 Mbps
0 Mbps 47.43 Mbps
Max Achievable Speed
Download speedachieved during the test was - 6.59 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-47.43 Mbps .
Additional Information:
IP Profile for your line is - 47.43 Mbps
2. Upstream Test: -provides background information.
Upload Speed
8.36 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 8.36Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
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1. Best Effort Test: -provides background information.
Download Speed
2.97 Mbps
0 Mbps 47.43 Mbps
Max Achievable Speed
Download speedachieved during the test was - 2.97 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-47.43 Mbps .
Additional Information:
IP Profile for your line is - 47.43 Mbps
2. Upstream Test: -provides background information.
Upload Speed
8.44 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 8.44Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
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I think we don't have a problem now
FAQ
1. Best Effort Test: -provides background information.
Download Speed
45.25 Mbps
0 Mbps 47.43 Mbps
Max Achievable Speed
Download speedachieved during the test was - 45.25 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-47.43 Mbps .
Additional Information:
IP Profile for your line is - 47.43 Mbps
2. Upstream Test: -provides background information.
Upload Speed
8.48 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 8.48Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit the FAQ if you are unable to understand the test results.
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Is it stable at that speed now? what was the fix in the end, if you know?
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Yeah is stable now, i have no idea because this morning it was damn low and was ready to call again, but seems to have increased now .
I'll keep an eye on it, but hopefully it's sorted,
Edited by deleted (Fri 17-May-13 11:15:58)
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I think i might have a dodgy port on the plusnet router.
I was using a samknows broadband monitor and they said remove it as there is a newer one, so i unplugged it and wired the pc direct to the number 2 port on the plusnet router, the speed went right down to 2.34 mb.Now, unplugging the pc and replugging it shouldn't alter the d/l surely?
I have moved the cable to number 1 port and my speed is increasing again.
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The jump in speed is amazing! That kind of result (probably somewhere between 43 and 45) ought to be achievable almost all the time.
As every report for your IP Profile remains at 47.43, it looks like there has been no particular re-sync of your VDSL2 connection to the cabinet - no change to FEC, interleaving, speed or (probably) latency.
That is a hint that perhaps the problem doesn't lie in the copper+VDSL segment of your connection (but the errors detected yesterday were certainly significant). Your finding of a dodgy port on the router may be the root cause.
Certainly plugging the PC into different ports on the router shouldn't have any impact, unless there is a fault with either the port or cable.
Perhaps you should try connecting with wireless, and see what happens then...
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Hi,
I've replied to your PM.
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The jump in speed is amazing! That kind of result (probably somewhere between 43 and 45) ought to be achievable almost all the time.
As every report for your IP Profile remains at 47.43, it looks like there has been no particular re-sync of your VDSL2 connection to the cabinet - no change to FEC, interleaving, speed or (probably) latency.
That is a hint that perhaps the problem doesn't lie in the copper+VDSL segment of your connection (but the errors detected yesterday were certainly significant). Your finding of a dodgy port on the router may be the root cause.
Certainly plugging the PC into different ports on the router shouldn't have any impact, unless there is a fault with either the port or cable.
Perhaps you should try connecting with wireless, and see what happens then...
Wireless is
1. Best Effort Test: -provides background information.
Download Speed
40.46 Mbps
0 Mbps 47.43 Mbps
Max Achievable Speed
Download speedachieved during the test was - 40.46 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-47.43 Mbps .
Additional Information:
IP Profile for your line is - 47.43 Mbps
2. Upstream Test: -provides background information.
Upload Speed
8.28 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 8.28Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
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Hi,
I've replied to your PM.
Thanks if using PPPoE connection do i use the red ended cable?
If it doesn't matter i can't set up a PPPoE i do have a diagnostic from the pc if it's needed.
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Do you get good wireless tests at, say, speedtest.net too?
If that (and the BT ones) stay consistent while your wired tests go haywire, then you have your answer.
My other suggestion would be to do what Chris is suggesting. You need to be careful, in case it is the cable that is faulty rather than the port.
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Yes the wireless are pretty much the same, as you say the wired one is the flakey one.
I shall try all 3 ports.
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Oh flip
on wireless
1. Best Effort Test: -provides background information.
Download Speed
1.2 Mbps
0 Mbps 47.43 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.2 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-47.43 Mbps .
Additional Information:
IP Profile for your line is - 47.43 Mbps
2. Upstream Test: -provides background information.
Upload Speed
8.22 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 8.22Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
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This is rediculous now d/l 1.89 upload 8.32 and that's on wi-fi
Go to plusnet they said, it will be fun they said..........
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1. Best Effort Test: -provides background information.
Download Speed
0.18 Mbps
0 Mbps 47.43 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.18 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-47.43 Mbps .
Additional Information:
IP Profile for your line is - 47.43 Mbps
2. Upstream Test: -provides background information.
Upload Speed
3.97 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 3.97Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
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Just phoned them and i failed a whoosh test?
So that tells them the problem and it's being actioned on.
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Just phoned them and i failed a whoosh test?
That's a new one on me.
http://www.1computercare.co.uk/blog/index.php/2007/1...
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Thanks maybe they just tested the copper from the FTTC to the house?
Opening web pages are so slow, my phones faster lol
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And yet your IP Profile is staying at a solid 47.43Mbps, suggesting that the VDSL modem has not re-synchronised - in which case you aren't suffering from disconnection problems.
It also means DLM hasn't intervened (otherwise you'd see speed changes), so DLM isn't seeing line errors.
It is a shame that you haven't got a TBB BQM meter running (so we could see disconnections and/or packet loss), or that your modem isn't unblocked (so that we could see the error rate and the uptime)
The nearest thing I can think of is to ask Plusnet for one of their graphs of the Radius server connection/disconnections. You'd probably be best off asking on their forum, rather than via a ticket.
Another question: Do you have a static IP address from Plusnet? It would have cost you a one-off £5. If not, can you watch what IP address you've been allocated on the router, and see if it ever changes?
If you have the Technicolor TG582N, then it'll probably be under the "Broadband Connection" and "Internet Services" menu items.
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Ta for the reply and it's ok now
No static ip
FAQ
1. Best Effort Test: -provides background information.
Download Speed
46.63 Mbps
0 Mbps 47.43 Mbps
Max Achievable Speed
Download speedachieved during the test was - 46.63 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-47.43 Mbps .
Additional Information:
IP Profile for your line is - 47.43 Mbps
2. Upstream Test: -provides background information.
Upload Speed
8.21 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 8.21Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
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Looks to be sorted now, what a difference it makes too.
Thanks all for the advice 
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Fairly shocked tbh never knew what are useage was before on 02 glad i went unlimited son and me streaming films, son on his xbox 25gb since last Wednesday, bearing in mind the couple of days with slow speeds...madness!!
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So what do you think caused the problems?
And yes - streaming films is a good way to gobble through the usage allowances.
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The engineer said i was on 80 d/l so they trimmed it back and it seemed to clear the errors.
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The engineer said i was on 80 d/l so they trimmed it back and it seemed to clear the errors.
That doesn't make sense to me, does it to anyone else?
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He said the line was trying to hard, no idea myself, but the d/l is still in the 40's and upload in the 8's
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Three main DLM profiles on FTTC (if brain is working well)
Fast
Standard
Stable
Generally can tell if you switch between them as the interleaving and latency increases as you head towards Stable. Can imagine if giving a 'idiots guide version' you might call fast the 80 d/l
More interleaving means more error resistance and sometimes better throughput, but at expense of latency,
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I can see that the DLM has been in a stabilisation period, I've just nudged our faults team to pick this up.
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Thanks Chris, the upload is on the lower side but tbh it's like lighting compared to before on adsl
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