Infinity 2

Ok just got set up by a "Kelly" engineer. Nice guy.

He would not run a cat 5 from my outside box to the faceplate but he did install a new faceplate.

All up and running, however, I am not getting quite what I expected:

DSL Line Status

Connection Information

Line state: Connected
Connection time: 0 days,00:19:48
Downstream: 34210 kbps
Upstream: 7552 kbps

I opted for Infinity 2 as the speed estimate was between 60 and 80.

On a speed test I have managed about 31meg download and about 5 up.

As this is not the speed they stated, what would my next steps be?

Ibrahim (The Kelly guy) said to give it a few days to "settle in" and the speeds should increase to at least 60.

Any ideas?

Speeds start high and then go down with the Openreach DLM
http://www.thinkbroadband.com/news/5929-reminder-abo...

When you say outside box, what do you mean? The grey external NTE that Openreach used for a while?

If when the faceplate is removed other phone sockets in the house work, then your problem is star wiring and could account for the difference in speeds. What VDSL hardware are you using, some supply the line stats which can be useful in judging performance.

Hi

Yes its a grey open reach box outside.

There are no extension wiring inside at all, I removed them all when I moved in, so, the first socket, about 3metres away from the open reach box outside is the only one connected. This is the one he replaced.

I am using a home hub 5, with the broadband cable which came with it, although I do have a better cable I could use.

How do I get enhanced stats from the HH5?

We have only just been enabled with infinity within the last few weeks, and I am one of the first installs to this cabinet (Cabinet 14), although I do know that the other end of the estate (Cabinet 28) they are having capacity issues. Though that would not affect connection speed would it, just throughput?

Any help much appreciated.

Stats wise

http://bt.custhelp.com/app/answers/detail/a_id/46981... I think should help.

If just 3 metres then probably not wiring, assuming that the telephone is working too. Try connecting direct to the test socket using a microfilter, it might be a duff faceplate.

Also do you know how far away the cabinet is? Failing that PM your postcode and will figure it out.

Ok, here are the stats:

1. Product Name: HomeHub5
2. Serial number:
3. Firmware version: v0.07.01.0235-BT (Type B) Last updated [Unknown]
4. Board version: 01
5. VDSL uptime: 0 days, 01:03:40
6. Data Rate: 7552 / 34210
7. Maximum Data Rate: 7580 / 33283
8. Noise Margin: 6.2 / 5.4
9. Line Attenuation: 0.0 / 25.1
10. Signal Attenuation: 0.0 / 0.0
11. Data sent/received: 207.8 MB / 7.1 GB
12. Broadband username: [email protected]
13. BT Wi-fi: No
14. 2.4GHz wireless network/SSID:
15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4GHz wireless security: WPA2 Only (Recommended)
17. 2.4GHz wireless channel: Automatic (Smart Wireless)
18. 5GHz wireless network/SSID:
19. 5GHz wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5GHz wireless security: WPA2 Only (Recommended)
21. 5GHz wireless channel: Automatic (Smart Wireless)
22. Firewall: Disabled
23. MAC Address:
24. Software variant: -
25. Boot loader: 0.4.3-BT (Fri May 30 23:34:17 2014)

Yup telephone is working fine.

I just moved from Sky to BT, on Sky I was getting around 3 or 4 meg on I think ADSL plus LLU.

I'll test the faceplate if these stats look good for 60-80

Walking distance the cabinet is about 1/4 to 1/2 a mile away.

The downstream attenuation at 25.1dB, suggests a line length around the 1 to 1.2km range, and the connection speeds are fairly good in that respect.

Time to do some checking to make sure the cabinet you think it is, is really your cabinet.

As you are now on a "BT" line, this checker should give you accurate figures, and the line above the table should give you the cabinet number.

Where did you get the 60-80 estimate?

Ok well if the stats are ok for the speed I am getting then I am content.

A lot of people here getting installs today, around the same speed.

One person said he was told by BT that Infinity 2 is not available here yet so not sure if I have been sold 2 when I got 1.

The engineer said it was Cab 14, is there any way for me to check which one it actually is, as, Cab 28 is a bit further away.

Ok definitely says Cab 14. The estimate was through the BT website whilst I was ordering.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome and enter your phone number. That will give the cabinet.


And what does that give for an estimate?


If you were sold Infinity 2 based on estimates and you are getting less than 40 Mbps raise the issue with BT now - so it is logged. If it does not improve and you cannot rectify anything then you will have a case for being moved to an Infinity 1 package at no cost to you.

Edited by MHC (Thu 15-Jan-15 16:51:47)

Plus Infinity 1 is cheaper, so even if cannot fix the speeds drop you to the lower priced service

And if you say which exchange we might even be able to confirm its location for you

Sorry, it's Filton Bristol

Yes definitely Cab 14. But no speeds provided at all.

It won't say "Infinity". It will say FTTC:-

FTTC Range A (Clean) 60.4 43 16.8 10.6 -- Available
FTTC Range B (Impacted) 51.2 29.8 16.8 7.7 -- Available

WBC ADSL 2+ Up to 4 -- 2.5 to 6.5 Available
WBC ADSL 2+ Annex M Up to 4 Up to 0.5 2.5 to 6.5 Available
ADSL Max Up to 3 -- 2 to 6 Available
WBC Fixed Rate 1 -- -- Available
Fixed Rate 1 -- -- Available
Other Offerings
FTTP on Demand 330 30 -- Available
Fibre Multicast -- -- -- Available
Copper Multicast -- -- -- Available

https://www.google.co.uk/maps/@51.504022,-2.554969,3...

Believe that is your cabinet and is around 0.7 miles away, so sync is in line with the distance.

NOTE: Area is a lot of new build so chances of a checker error are higher

Ok so in essence I need to be on Infinity 1 rather than 2. I'll give BT a call in the morning.

Thanks very much for your help

Now you know where the cabinet is, what is te walking distance and how far between that cabinet and the larger FTTC one?

I would guess it is about a 5-10 minute walk to the cab.

How far using Google maps?

Stupid question but, how do I get google maps to tell me?

Trace out the route that you would walk and use the scale on the lower right corner to estimate it. The figure will not be an accurate one for line length however it will give something reasonable.

That is how I got the 0.7 miles

Should we ask how you know his address!

LOL!

But that figure seems about right.

I think the long and short of it (pardon the pun) is that I should not really be on the "up yo" 78meg Infinity 2.

When ordered the line checker on the BT site estimated between 60 and 80 which was clearly wrong.

Got word back from others in the same street since posting this, their speeds are all in the region of 30ish meg, none higher than mine, since I am pretty much at the beginning of the estate. But, they have all been sold Infinity 1.

As I said before, register your issue with BT and you should find a move to Infinity 1 quite easy.

Yeah will do, thanks

A straw poll of my estate has demonstrated that those who ordered online got offered 2 and those who ordered by phone were told that only 1 was available as we would not be able to achieve the speeds of 2, so, as Saffy said, being a new estate, I suspect there are issues with the online system, possibly making assumptions.

Out of interest, would changing the flimsy RJ11 cable that came with the HH5 for a nice beefy (what looks like cat 5) RJ 11 cable I bought a while back make any difference?

The chappy who came said no, and he also said no point putting cat 5 between the open reach box and the master.

Though, I am more inclined to go with the advice here.

It might improve it a little and worth doing. It IS worth using Cat5e there.

Will not make a major change to the attenuation which is what you need

But then if you have it worth a go but let line settle in before doing a lot of fiddling

there is a path measurement in google earth,
click the ruler button in the top line, and select either line (just between two points) or path

Okidoki, will do

Ok I'll check what I have and if not, buy some, Amazon is my friend

Don't worry if you don't have one.

I just did the check on http://www.dslchecker.bt.com/adsl/adslchecker.welcome again and now i am getting more stats than i did after first install. Does this make any difference to tthe conclusions we came to the other day?

Telephone Number XXXon Exchange FILTON is served by Cabinet 14

Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date

High Low High Low
FTTC Range A (Clean) 80 66.9 20 20 -- Available
FTTC Range B (Impacted) 80 56.9 20 12.2 -- Available

WBC ADSL 2+ Up to 3 -- 1.5 to 5.5 Available
ADSL Max Up to 2 -- 1.5 to 4.5 Available
WBC Fixed Rate 1 -- -- Available
Fixed Rate 1 -- -- Available
Other Offerings
Fibre Multicast -- -- -- Available
Copper Multicast -- -- -- Available

It confirms the estimate you were given, which BT presumably access from a master database rather than the public one.

Are you still getting the low sync, and if so how long since you tried a re-sync?

Unless you live in the Robotics Laboratory, the residential postcodes I know about are all at the 0.7m distance from the cabinet

To get speeds of 50 to 80 Mbps you need to be within around 400m of the cabinet or better.

Ok thats fine but why then have BT asked me to get the detail I just posted? I'm not sure exactly what it is telling me. Is that the data they used to give me my speed estimate?

And what happens if the speed estimate they gave me when I went through the order process is absolutely way off?

Everyone else on my estate is at around 30-35 from cabinet 14 so I am happy with the speed I am getting, I just don't see why I should pay for the higher speed bracket when clearly I cannot get it.

I wonder if a conventional master is incompatible for FTTC purposes with an external NTE? Perhaps the socket he is using should simply have been left as was, and a dangly filter used?

Ok so clearly their estimates are way off?

My sync is varying between 33 and 35 and I think it has resynced twice since last Thursday.

In reply to a post by NaNook:

Everyone else on my estate is at around 30-35 from cabinet 14 so I am happy with the speed I am getting, I just don't see why I should pay for the higher speed bracket when clearly I cannot get it.

I assume they all have external NTEs? See my post to Andrew.

Edited by RobertoS (Wed 21-Jan-15 10:24:14)

From what I gather from Saffy, the speeds I am getting are the speeds my line is capable of, so technically, there is nothing wrong. Unless I am missing something.

I am not now seeking the higher speeds, since it appears clear I am getting the best I can, what I am seeking is how I can get BT to admit their error and put me on Infinity 1 unlimited.

I have raised an incident but have had absolutely no response at all, and I really do not want to talk to them, if I can avoid it.

All the houses have the grey openreach box outside and all have had new faceplates fitted.

It shouldn't be re-sync'ing that frequently, though the BT Home Hub apparently does once a month for many users.

If you go to this page and scroll down to the section "External NTE", is that the grey box we are talking about?

Yes, that's the one.

No, I have done that myself, once as the connection stalled, the other time, as I was moving power sockets around.

Stuck then . Getting downgraded to Infinity 1 looks to be the only course. If all else fails with BT support the Serious Complaints team at the CEO's office is easily contacted - [email protected] gets them.

What is actually installed inside?

Is there a master with components fitted?



Have you tried the BT Wholesale test to see what that gives --- run the test and then further diagnostics. http://speedtest.btwholesale.com/

It's a protruding faceplate with an RJ11 and a BT Line Jack socket, no filters externally.

I'll have to run the test when I get home.

If you take off the 'phone (voice) plate, you should then be able to take the filter assembly off. That will leave two screws to allow you to remove the final layer - when you remove those, what is on the back where the wires are connected? Are there components or a 60x25mm cover over some?

Can you remove each part and upload some images of them.

I am wondering if you have had a master installed and that may be causing a few issues?

I'll try and have a look tonight and get some photos.

However, is this not a moot point? Again, from what I understand from what Saffy has said, I am actually getting the right speed for my line, so surely the issue now is getting downgraded to Infinity 1 rather than trying to upspeed?

Sorry, I was ok when it came to ADSL fut all this new fangled stuff is new to me

In reply to a post by MHC:

If you take off the 'phone (voice) plate, you should then be able to take the filter assembly off. That will leave two screws to allow you to remove the final layer - when you remove those, what is on the back where the wires are connected? Are there components or a 60x25mm cover over some?

Can you remove each part and upload some images of them.

I am wondering if you have had a master installed and that may be causing a few issues?

I know what you are getting at, but these days it could well be a master, and the external NTE is bypassed by connecting the incoming and outgoing lines together, so the outside box has no effect, no double master.

It could very well be. In those cases the house owner should be made fully aware of what is installed, preferably written, so they know exactly where the boundary is.

On a new build there is/was a document handed over to the home-owner stating that the "boundary" is it the grey box and everything past the three output terminals is the responsibility of the home-owner.so if it is changed, how will they be formally notified?

I agree that from the details given, 30-40 Mbps is probably the right speed.

Checking and knowing what is there will make it easier for your discussions with BT.

Ok got that It amazes me, it is their infrastructure and I have to prove to them that they messed up!

Heh!

If he did what system says, he hasn't messed up. Did you notice whether or not he did anything inside the grey box? It would only take a couple of minutes, but he would have had to open it.

As you say though, it looks from the distance that you have all you can get. Have you by any chance given Andrew your postcode or preferably full address, in case he can narrow things down given that?

In reply to a post by MHC:

It could very well be. In those cases the house owner should be made fully aware of what is installed, preferably written, so they know exactly where the boundary is.

On a new build there is/was a document handed over to the home-owner stating that the "boundary" is it the grey box and everything past the three output terminals is the responsibility of the home-owner.so if it is changed, how will they be formally notified?

You will get no argument from me, I agree with you. I don't want to go off topic but doing this with an external NTE leads to confusion for the owner as it still says inside the box that everything beyond it is the owners responsibility.

BT messed up by providing me an estimated speed way above the speed my line can provide then allowing me to order that package.

As Saffy has been quite clear on, my line is performing within its capable paramaters and thus I should not have been estimated way beyond that or order way beyond that.

More than happy to give Saffy whatever details he needs, if he thinks it would help pinpoint things more, however, given the length of the cabling from the external box to the new master plate, it is unlikely to make any difference.

The guy did absolutely nothing to the outside box.

Given that you and all your neighbours are in the 30-40 range, as far as you know, have you tried looking to see what their estimates are? Are they all up in the 60+ range? If so, the checker must be getting incorrect info from somewhere and not updating correctly.

I have watched a line improving from mid-50s to high 70s. Within a day of the repair, the checker moved up and as faster syncs were seen the checker moved again as it had live data.

I know everyone is trying to be helpful with the master socket stuff, but if NaNook can confirm he is on the bit of estate where the marker is then its clearly a distance issue.

http://www.coolwebhome.co.uk/media/abbeywood.png

Inner red circle is 500m radius and outer is 1km. The cabinet as I found it on Google Maps is on the roundabout to the top of the picture. Little icon placed in location.

Where the marker is, is scarily close to where I am

I actually thought the cab was further away, on the main A4174 roundabout by Sainsburys

I will get next door to provide me with their stats tonight. The chap there is on this like a rash, and has been the one campaigning for Infinity for a few years now.

In reply to a post by NaNook:

I actually thought the cab was further away, on the main A4174 roundabout by Sainsburys

The PCP near the new FTTC cabinet should have the number on. The FTTC cabinets are not normally numbered.

I have no idea what that means, or even if it is relevant.

I was simply going on the fact that people would state "The cabinet is on the MoD roundabout". The assumption being the first one off the ring road that leads to the MoD. As it happens, it is the second one within the boundaries of the outer jurishdiction of the MoD but swtill on public land.

You are apparently in doubt as to which of the two locations is your cabinet. The number on each is therefore relevant.

Nope, I am not in doubt in any way shape or form. I thought it was on the ring round roundabout, Saffy pointed out it was on the inner roundabout.

If Google gave away AirMiles for driving on Google Maps I'd be rich

This one? HERE

That just shows me a fairly zoomed out map of Bristol and the surrounding area.

Probably because I am trying to access it from a DIabolIcal IT system.

It should point at the cabinet that is in the location on the map I also posted.

Yes but you posted a .png whereas MHC posted direct to the Google map.

Our IT system can just about cope with an image, but, Google maps is pushing it somewhat

Mine was 76meg right from the engineer installation a year ago, and has never been anything less.

https://goo.gl/maps/IhW40

In reply to a post by Schrodingers_Cat:

Mine was 76meg right from the engineer installation a year ago, and has never been anything less.

Are you on the same cabinet?

I would think so. There's one for the whole street.....and BT's big shiny office at Sevenoaks station is just down the road.

Is Sevenoaks station in Bristol?

I seriously doubt it.

I am on the Filton exchange, I am pretty sure Sevenoaks is somewhere in Kent.

And to further add, Infinity has only been available on our my cab since the end of December last year.

I think there has been crossed wires (pardon the pun)

LOL, we can get Google Maps, but it just loads Bristol and the outer areas, nothing else at all.

In reply to a post by NaNook:

LOL, we can get Google Maps, but it just loads Bristol and the outer areas, nothing else at all.

have a look later - that link should show an image not a map!

Definately a map here ?

It's in Kent, SE of London.

So why did you post in this thread as your fibre speed is irrelevant?

My replies have gone to the wrong thread.

Another case of your nick causing trouble LOL.

After emails bouncing back and forth, and substantial delays in between, I finally plucked up the courage to speak to BT India yesterday.

That is two and a half hours out of my life I will never see again.

The upshot is, they maintain the stats on their database state I can get up to 80meg and therefore, there must be a fault, resulting in an engineer visit (yawn).

He/She/It is due to visit Friday afternoon. If they then confirm that my line is only capable of XXX speed, then the package I am on will be downgraded.

As it happens, my sync speed has now dropped below 20meg, so it looks like I am going to be ultimately on not far from the speed I had with plain old ADSL.

I think this is heading to an early cancellation of contract and a move back to normal ADSL.

If your sync is dropping, then you probably have a fault and DLM is trying to stabilize your connection.

Can you pull your stats off again like you did here? http://forums.thinkbroadband.com/bt/t/4383184-infini...

Here you go:

1. Product Name: HomeHub5
2. Serial number: +076284+1429004203
3. Firmware version: v0.07.03.0814-BT (Type B) Last updated 28/1/2015
4. Board version: 01
5. VDSL uptime: 0 days, 05:29:21
6. Data Rate: 6472 / 21341
7. Maximum Data Rate: 6289 / 25149
8. Noise Margin: 6.2 / 6.3
9. Line Attenuation: 0.0 / 25.0
10. Signal Attenuation: 0.0 / 0.0
11. Data sent/received: 41.2 MB / 25.3 MB
12. Broadband username: [email protected]
13. BT Wi-fi: No
14. 2.4GHz wireless network/SSID: ***
15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4GHz wireless security: WPA2 Only (Recommended)
17. 2.4GHz wireless channel: Automatic (Smart Wireless)
18. 5GHz wireless network/SSID: ***
19. 5GHz wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5GHz wireless security: WPA2 Only (Recommended)
21. 5GHz wireless channel: Automatic (Smart Wireless)
22. Firewall: Disabled
23. MAC Address: ***
24. Software variant: -
25. Boot loader: 0.4.3-BT (Fri May 30 23:34:17 2014)

Appears to have gone up by about a meg overnight, but still down about 15 from when it was installed.

You really need an engineer visit to fix it., hope he comes...

Fix it, as in get it back to where it was when it was first installed (~35meg) or get it up to the 60-80 mark (which according to Saffy is unsupportable)?

Have printout of the current and former stats ready for him/her!

Well I do not have the former, never crossed my mind to print them off.

I forgot how bad BT were since being away from them for so long.

Are there some basic ones in this thread?

Good point, well made

I notice that your hub as just been updated
3. Firmware version: v0.07.03.0814-BT (Type B) Last updated 28/1/2015

There's obviously some sort of fault on your line, so I meant fix the fault and get your connection up to it's best speed.

As I recall, you have an external NTE. I don't know the current status of your wiring but with that sort of NTE, all the sockets indoors could be star-wired which would impact your connection and would need sorting out.

By sorting out, I mean one socket indoors should be the master socket and this is where your Infinity modem should be connected. All other sockets should then take their telephone feed from the filtered side of the master socket. The NTE outside should just be bypassed.

You should also print a copy of the estimated speeds and show that to the engineer

When I moved in I checked the NTE, it has a single feed to the first socket. From that socket, all other extensions were connected. I immediately removed all those extensions, and, if I recall correctly, the bell wire. That improved my ADSL speed at the time, from less than a meg to around 5meg.

I run my cordless phone from the phone socket of the new master so do not need any other extensions connected in the house.

When the infinity was installed recently, the engineer didn't do anything with the external openreach box.

I will have a look in it tonight and see what's what.

Absolutely typical.

Had an afternoon (1pm-6pm) appointment arranged and I get a call at 930 telling me he will be there in half an hour.

As I am in work, that was impossible. Luckily I managed to convince him that whatever booking he had been given was wrong and that he should turn up at the alloted time slot.

Much as expected and does not bode well for a resolution!

At least he called rather than turning up and you then getting a message that no-one was there! It may well be someone different in te afternoon.

Worst case is that delays build up during the day and they end up missing the slot altogether. Generally I go for morning slots and take the whole day off when I can - more chance of them turning up.

If the system has shifted an afternoon appointment to the early morning it does suggest that they have spare capacity today so hopefully it will not happen.

The other possibility that crossed my mind was that he had spare time possibly due to a missed booking or something and thought he could try it on.

That's just the cynic in me though....

Or just happened he had just done a call very close by so thought kill 2 birds with one stone. Doesn't mean the next job won't overrun badly and result in knock on delays...

Yeah lots of possibilities. However, had that been the case I would have expected him to say just that, "on the off chance I thought I would give you a call" rather than state he had been given a morning job.

Either way, as long as he turns up and fixes the problem, or condems my line so I can get out of the contract, I will be happy.

Don't get me wrong, I hope he does turn up I just find afternoon slots have more potential for being missed. Anyway, hope he fixes it.

In reply to a post by ian72:

Generally I go for morning slots and take the whole day off when I can - more chance of them turning up.

I agree, best to get as early as possible just in case it takes longer than expected due to issues, there is noting worse in having last slot to have issues and have to have them come back the next day to finish off the fault.

Paul

Well, he got here at 4pm.

Very nice chappie, seemed to know his beans.

The original install engineer had not bypassed the NTE, so this one did that, made absolutely no difference.

Anyway, 3 hours later, having done many many checks and come and gone driving around the estate, we have an answer.

Long Line!

I am one of the first properties as the line comes up the road, but, the line comes up on the other side of the road, does all the houses there, then comes back down my side and I am actually one of the last connected.

So, as the crow flies, the cab is 300m away, in actual fact, the line is over 1KM in length.

He said they should have split the line at the beginning of the estate and ducted it across the road but, Redrow (who apparently installed the cables) did a cheap job.

Anyway, I am now on around 24meg which he says is likely to decrease.

His explanation of my going from 35meg to below 20 was that there have been a substantial number of installs and thus, apparently, far more noise in the cabinet on my cable bundle.

He reckons once the cab is fully utilised I should expect around 12meg.

Next door is on 27meg, but then they are that little bit closer.

So I now have a choice, to keep paying 25quid a month for what may end up as 12meg, or, go back to Sky and pay 3quid a month for around 4meg.

Only other option is to downgrade to infinity 1, which will give me a 2 quid discount.

Welcome to the 21st century

Can you post the stats again from Troubleshooting > Helpdesk ? It will be interesting to see what's changed.

1. Product Name: HomeHub5
2. Serial number: +076284+1429004203
3. Firmware version: v0.07.03.0814-BT (Type B) Last updated 28/1/2015
4. Board version: 01
5. VDSL uptime: 0 days, 17:00:08
6. Data Rate: 6461 / 24438
7. Maximum Data Rate: 6465 / 27929
8. Noise Margin: 6.3 / 8.1
9. Line Attenuation: 0.0 / 25.0
10. Signal Attenuation: 0.0 / 0.0
11. Data sent/received: 122.3 MB / 515.0 MB
12. Broadband username: [email protected]
13. BT Wi-fi: Yes
14. 2.4GHz wireless network/SSID: ****
15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4GHz wireless security: WPA2 Only (Recommended)
17. 2.4GHz wireless channel: Automatic (Smart Wireless)
18. 5GHz wireless network/SSID: ****
19. 5GHz wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5GHz wireless security: WPA2 Only (Recommended)
21. 5GHz wireless channel: Automatic (Smart Wireless)
22. Firewall: Disabled
23. MAC Address: ****
24. Software variant: -
25. Boot loader: 0.4.3-BT (Fri May 30 23:34:17 2014)

Thanks.

I'd say you have plenty of noise margin now, so your speeds will increase, but that attenuation won't get you above Infinity 1 speeds.

Well I have just spoken to BT and have been dropped to the Infinity 1 package, saving a tenner a month.

She said my speed is likely to drop, and if it goes below 20meg they will release me from my contract fee free, but I can't see it dropping just because the package has changed.

Nor me, as it's an accounting change not a technical change.

In reply to a post by NaNook:

r.

Long Line!

I am one of the first properties as the line comes up the road, but, the line comes up on the other side of the road, does all the houses there, then comes back down my side and I am actually one of the last connected.

So, as the crow flies, the cab is 300m away, in actual fact, the line is over 1KM in length.

He said they should have split the line at the beginning of the estate and ducted it across the road but, Redrow (who apparently installed the cables) did a cheap job.

How many times have we heard that? Be it ducting in the street or internal wiring builders are for ever cutting corners to save a few pence here and there.

If I was you, I would stick with VDSL/Infinity even of it does drop below 20 ... and with an ADSL speed of just 4Mbps I would wait until speeds were approaching 10 o12 before considering reverting.

Yeah given they have lowered my monthly cost to £15 I will stick it out and see what happens for a bit.

Pull off a set of stats every couple of days and keep those logged and run a speedtest from here too. At least you will have data to fall back on if it really does deteriorate.

Having just had the confirmation e-mail, it appears that, unfortunately this is not just an accounting exercise.

It looks like they are going through a re-provisioning and starting over on Infinity 1, but without the engineer install.

Like, as if I am a new broadband customer, rather than just a package switch

Is that a worry? You've only been on it a fortnight.

Also reboot that HH5 so it can install the update:

Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 21/01/15

Should be this version

EDIT: actually looks like you have a newer version of the hub...

Edited by Tazz_uk (Sat 31-Jan-15 18:53:28)

He's got a Type B not a Type A. It's a different manufacturer.

I haven't got a BT Hub. Did you mean to Reply to someone else? If so, next time click the Reply button on their post .

My bad sorry..

It is a worry if they faff around with my line anymore, and my speed decreases any further!

Interestingly, I synced at around 2meg more after the changeover from 2 to 1.

That may be die to a DLM reset. You may see it drop a little more as the system monitors the line.

Lovely