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Been having this issue all week, at best I can get 1.5mb when I should get 8mb, I have been onto EE who have checked everything, I had an open reach engineer out today who checked everything, He says the line through put is 7000 has but I am getting restricted, he blamed the router, I gave him another, he tried that same thing, he was then beat and told me to contact EE, I have been on the phone to EE 45 min until I got cut off, they didn't have a clue either. I am thinking they are throttling me but surly they wouldn't go to all the trouble of sending out an engineer if this was the case?
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What speed does router say it is connecting at?
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Hmm we now have a problem, Downstream has dropped to 640Kbps
http://www.thinkbroadband.com/speedtest/results.html...
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Register (or login) on our website and you will not see this ad.
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Need to check connection speed, attenuation and noise margin from router first
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Of course they will send an engineer, as they will charge you for the visit two or three months down the road, even if there is no fault in your property, even if they promise no charge. Been there, done that and recently got the t-shirt. Even got cut off while away, so yet another stink had to be kicked up to get reconnected. Two more free months as compensation for their ineptitude.
Edited by professor973 (Fri 01-Aug-14 21:50:11)
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You are probably being banded by EE, see: Banded Profiles. I've seen a lot of that about lately with EE and by perseverance it has been removed.
But 1st post your router stats so we can see if this is the case. For a BrightBox: login and go to Advanced Settings/ System/ ADSL Status. Also post 'Time Connected:' from initial Status page.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.1(G.DMT)
Data Rate Information
Stream Type Actual Data Rate
Upstream 352 (Kbps.)
Downstream 672 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 6.0 dB 7.4 dB
Line Attenuation 27.5 dB 63.5 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.1 dBm 18.0 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 0 0
Fast Path CRC Error NA NA
Interleaved Path CRC Error 0 0
Loss of Signal Defect 0 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 0 0
Error Seconds 0 0
Statistics
Received Cells 19104
Transmitted Cells 14840
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If the line really was getting 7Mbits+ then it appears there is now a fault on it because it's showing very high attenuation now, possibly part of the line is disconnected. Does the phone work if you one connected?
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was just writing an answer too ... if part disconnected though, upstream attenuation would be a lot higher too.
For attenuation of 63dB and 7.4 SNR the figures are reasonable.
Does the OP have any previous data to show a lower downstream attenuation?
Potentially a failing/failed filter or the modem front end. Both need to be checked out.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
M H C
taurus excreta cerebrum vincit
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Wondering where the Openreach engineer got the 7 Meg from originally as if the downstream is actually 63.5 dB attenuation (limit modem shows) then it is likely to be higher, but there is some imbalance with the upstream.
Without having seen old line stats (Which providers should have records of) it is hard to see if this is an intermittent fault or actual performance that is to be expected.
What is the postcode, we can give you an estimated distance to the exchange figure from that and see if speeds are in the reasonable range.
Edited by MrSaffron (Sat 02-Aug-14 10:29:47)
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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No, that's not banding or throttling. You have a v. long line or a fault has developed.
Do you have a record of the stats when you got faster speed?
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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No sorry don't have stats.
I am thinking the engineer I had here yesterday made a mess of something, the guy turned up without a network lead would you believe so that's the standard of engineer we are dealing with.
Anyway he fitted a new telephone socket, one of them that has the inbuilt connector for the router, I am guessing its not fitted correctly or something.
Prior to his visit I was getting a connection down rate of 8125 although I was only getting a speed of 2mb max when I usually got 7, I can literally throw a stone and hit the exchange, its a 2 min walk
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Sounds like you had the amazing Kelly or Quinn out (probably the former) if you had an engineer with no stuff to do the job.
They're a total waste of time in every one of my experiences. They're so bad, that there are a couple of places here that have expressly banned them from attending the sites they own.
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Right now. We have an update, Line connection speed is back to normal.
Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.1(G.DMT)
Data Rate Information
Stream Type Actual Data Rate
Upstream 448 (Kbps.)
Downstream 8128 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 28.0 dB 15.3 dB
Line Attenuation 3.0 dB 5.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 11.7 dBm 11.8 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 0 0
Fast Path CRC Error NA NA
Interleaved Path CRC Error 0 0
Loss of Signal Defect 0 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 0 0
Error Seconds 0 0
Statistics
Received Cells 40604
Transmitted Cells 12245
This however is only giving a speed of 0.35
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That will be because this looks to be the old IPStream Max service where the throughput takes time to recover after a slow speed event, i.e. you are waiting for the IP Profile to improve
http://www.speedtest.btwholesale.com/PerformanceTester
Should tell you your current IP Profile, will take around an hour to a day to recover.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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So looks like what is shown at http://www.coolwebhome.co.uk/faceplate/
In which case probably not the cause and the fact you've had slow speeds before suggests maybe a loose joint in the network outside the home that is intermittently causing a problem.
Don't unplug anything for now, as the BT Wholesale system is looking to see if the line is stable before giving you back some of your speed.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Note the attenuations in the two sets of stats. I would say they point to possibly a complete disconnection of one wire at the time, restored by the time the phone was used.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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What was done to fix it?
That's still not banded or throttled. You are getting full whack from your 20CN ADSL Max exchange.
The low throughput must be caused by congestion there. Does it vary at diff times of day?
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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6am the sync was Downstream 672 (Kbps.)
Also see the attenuations.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Ah yes, good point!
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Yes, I'm talking about now not then. The OP is showing that it has now recovered.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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I hadn't noticed the last line of his post containing the new stats  .
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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I have just spent 1hr on the phone to 2nd line support, my brain is sore dealing with these people, I have never heard so much rubbish, they clearly do not have a clue and by the hour my internet speed is getting slower and slower 0.02 I am now at.
They were adamant it was the Brightbox (Router) at fault, it didn't seem to register the fact I have 3 or these and a Netgear and they all are giving the same result, they must all be faulty, we will send you another Brightbox, I mean why would they do this? The logic is beyond me, after arguing with the advisor and a supervisor I got them shifted away from this, next it was my laptop was at fault, didn't matter a damn that 2 phones 2 ipod touches and a tablet all gave similar results, after more arguing they gave up and another engineer is booked for Monday so that will be a real treat, I wonder will he be in the same league as the last guy who didn't even have a network cable?
Anyone any ideas because clearly EE nor BT Openreach have any idea
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Yes as suggested a couple of times a wire is loose or a joint is intermittent in the network, or the home.
This causes a low speed sync and then when the wire recovers you still get the slow speeds while waiting for the IP Profile to improve.
You say 0.02 Mbps now, has the connection statistics changed, and what does the BT Wholesale performance tester say the IP Profile is for your line?
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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What does the BT Wholesale Performance Test say the downstream IP profile is when you go to the Further Diagnostics from the initial results page. Ignore the red instructions at the start, all we want to know is the IP Profile.
It is almost certainly 512kbps or 0.5Mbps. I would expect that to change overnight to 6.5, 7, or 7.15Mbps. It is unlikely to change during today, but when it does all will be well.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Download speedachieved during the test was - 0.07 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
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Given IP profile then the speeds are no surprise. Need to wait for the IP Profile to increase.
If the line stays connected at 8128 Kbps and the IP Profile has not increased by Sunday afternoon, call EE back and tell them that the IP Profile is stuck on the line and needs resetting.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Good. Try to worry. In theory the system can change that IP Profile after 4 hours, but in practice it is nearly always overnight.
Keep an eye on the stats, because if you get a disconnection and it reconnects slowly again it will stop the IP profile going up as much as it should.
If you do get a disconnection then you need that engineer, but if you don't then I suggest you cancel the visit.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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OK things are starting to improve
Download speedachieved during the test was - 1.48 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
However this was the original problem I had all week, everything was fine IP Profile etc but the speed was dire.
New stats
Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.1(G.DMT)
Data Rate Information
Stream Type Actual Data Rate
Upstream 448 (Kbps.)
Downstream 8128 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 27.0 dB 16.9 dB
Line Attenuation 5.5 dB 7.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 11.9 dBm 15.8 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 41243 0
Fast Path CRC Error NA NA
Interleaved Path CRC Error 0 0
Loss of Signal Defect 0 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 0 0
Error Seconds 0 0
Statistics
Received Cells 1243476
Transmitted Cells 394646
Edited by deleted (Sat 02-Aug-14 20:52:13)
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Are you using WiFi?
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ATM yes
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Ok, check that the lines still connected at 8128. If it is then, turn off the WiFi on your laptop. Connect the laptop to the router with ethernet. Re run the speedtest.
Some of the older EE routers have WiFi that's not that great in my experience.
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Your line attenuation is varying far too much, even now. Your first post showed it at a ludicrous level.
Line attenuation basically does not vary on ADSL Max. The exception is if you change router, when it can change by 2-3dB as different makes measure it slightly differently.
The difference showing between your two sets of 8128kbps sync stats should not be occurring. Something, somewhere, is faulty.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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I have 2 brightboxes on the go at the min, I connected direct to the socket, the other connected to a TV device, they are switched depending on what I want to do,not watching TV the main one is on, if I want to watch TV the other is turned of etc
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Hmmm.
That is unusual. I suggest the problem may be somewhere at your end then. Maybe a faulty router. The same make and model should calculate in the same way - I was meaning different makes.
How is this switching done? How secure are the physical connections? It is easy for one to be fractionally displaced and still appear to work, but with highly erratic results such as you are getting The same applies to an internally damaged cable or a wire that has been tugged whilst plugged in.
If the routers are at different socket and both are on for a few seconds, I don't know but suspect there could be chaos.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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I have 2 brightboxes on the go at the min, I connected direct to the socket, the other connected to a TV device, they are switched depending on what I want to do,not watching TV the main one is on, if I want to watch TV the other is turned of etc
Do you mean you have two different routers. Both connected to different phone sockets? If you watch TV you turn the other one off?
If so I have frankly never heard of such a ludicrous setup in my life and those constant disconnects and reconnects is not good at all.
Explain in detail the two router situation before going any further with this... We need to fully understand what's going on here. I think this is causing major havoc if it's as I think it is.
Edited by ukhardy07 (Sat 02-Aug-14 23:35:13)
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Bill for TWO visits now Lol
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Given IP profile then the speeds are no surprise. Need to wait for the IP Profile to increase.
If the line stays connected at 8128 Kbps and the IP Profile has not increased by Sunday afternoon, call EE back and tell them that the IP Profile is stuck on the line and needs resetting.
They don't have a clue what a stuck profile is. Been there, suffered that. They really are the most ignorant to deal with that I have come across.
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It isn't stuck anyway, so the issue doesn't arise. Interestingly he is on interleaved with no sync speed hit. Often the case, but not what usually happens.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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another engineer is booked for Monday so that will be a real treat, I wonder will he be in the same league as the last guy who didn't even have a network cable? If the fault is something you are doing EE will bill you for the engineer visits. We are talking possibly 100s of pounds. From the sounds of it, with your 2 routers on the go it sounds as if your setup inside the property is wildly wrong.
Firstly using 2 routers will mean that you are turning the router off multiple times a day, to get a profile bump and best speeds you need to keep the router connected as much as possible. Most ISPs say keep the router on 24/7 and I would say 99% of customers do this.
Also any overlap where both routers are trying to get onto the ADSL will cause havoc and perhaps is why you end up connecting at speeds that are below 1Mbps. This will then cause the profile to stick at low speeds. I think this is why your profile has been stuck so low and hence the slow speeds...
For this speed to increase you will need to keep the router connected for usually a few days solid, however you don't do this as you'll likely choose to switch off the router and pop the TV router on, then the days of waiting is reset. The sound of your setup is truly dreadful.
I would be VERY cautious to accept anymore engineers until we are absolutely certain that the issue is not your setup. I am sure that EE will have read out a script of some sort and within this they will have declared that you can be liable for the costs, you will have no doubt given verbal confirmation to accept these charges. Be careful.
Edited by ukhardy07 (Sat 02-Aug-14 23:53:19)
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My initial setup before any of this happened was router to tv on a 3 meter extension. Had this 5 years no issue. This fooked up engineer coming out had to doctor things a bit. So have 2 on the go atm. But this is only since these issues started.
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My initial setup before any of this happened was router to tv on a 3 meter extension. Had this 5 years no issue. This fooked up engineer coming out had to doctor things a bit. So have 2 on the go atm. But this is only since these issues started.
I would remove one of the routers immediately. You only want to be using 1 router full stop.
Plug the brightbox into the master telephone socket. That's where it needs to be.
Do not use an extension cable from the master telephone socket.
Never use anything like this http://www.digitechworld.co.uk/ebay/images/fullscree...
You need to get a longer ethernet cable from the router to the TV. You can get that on ebay for about £1 to £1.50.
http://www.ebay.co.uk/itm/High-Speed-RJ45-Ethernet-C...
Your setup needs to be Master socket - filter - router.
The filter must be the first thing connected to the telephone socket.
NOT LIKE THIS master socket - extension - filter - router (this may cause issues) - & is how I suspect it was.
Then your setup will be perfect.
Did you do a speedtest with it wired?
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Yes, but I think the engineer fitted a filtered faceplate. So no filter required. Which then raises he question where is the second router connected - unless the engineer did an A/B connection not T2/T5.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Yes, little difference between the 2. As i said earlier this started before this.double setup i have atm. This is only to please EE and engineer IE no extensions
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Or even worse star wiring in the household with a master socket stuck onto the end of one of the cables... Seen that before. The friend in question just got fibre, they simply changed the master to a fibre socket master leaving star wiring there... That did annoy me but they didn't seem fussed.
EDIT: The issue could just be congestion on EEs end no? The sync and profile aren't too bad right now.
Edited by ukhardy07 (Sun 03-Aug-14 00:22:17)
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OK, let's take this a step at a time.
What was the layout before you had a problem? The problem that resulted in the engineer coming out.
How many sockets were used for broadband, and were any other sockets used at all for anything?
I get the impression you are now using the same socket for both routers. What is plugged into where, when? Are there any extension cables as ukhardy linked to?
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Re your edit, I don't think so. We have these mad attenuations.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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I have 1 socket in my house, from that came a 3 meter extension taking it into the living room where the router was connected to the sat tv box. Used the set up for years, no problem until now.
At the min it is set up like this, 1 router in the hall into this new master socket with no filter, then the extension runs into the living room as before. 90% of the time the 1 in the living room is the one thats on, as I said earlier the one in the hall is only for the engineers benefit and when in touch with EE I switch one of and the other on.
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My stats today.
Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.1(G.DMT)
Data Rate Information
Stream Type Actual Data Rate
Upstream 448 (Kbps.)
Downstream 8128 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 19.0 dB 16.4 dB
Line Attenuation 7.0 dB 9.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 11.4 dBm 19.9 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 433842 0
Fast Path CRC Error NA NA
Interleaved Path CRC Error 0 0
Loss of Signal Defect 0 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 0 0
Error Seconds 0 0
Statistics
Received Cells 806655
Transmitted Cells 381724
Download speedachieved during the test was - 1.18 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
No improvement in speed.
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I suspect the second router for the TV is connected to the phone socket on the faceplate. This is filtered for a phone only and is only working for ADSL because you have a short line to the exchange, hence the high attenuation and slow speed in your earlier post. As suggested by others use the router connected directly to the modem socket on the master. You should be getting 7Mbps speed, the initial low speed problem is something else, probably EE congestion but you have confused things with the double router scenario.
Edited by Realalemadrid (Sun 03-Aug-14 08:35:42)
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To avoid any confusion I am on the 1 router in the hall which is connected to the test socket, but it still brings be back to the original thread title. Restricted to less than 2mb and no one knows why? It has been like this for a week now apart from that incident Friday night when the profile dropped, but all's perfect now apart from the speed which won't go higher than 1.5mb
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OK so the thing to do is when you do a speed test for throughput, check the line stats
If its contention down to EE then our speedtest with its two download tests is more likely to show it, i.e. slow tbbx1 and faster httpx6 when the IP profile is the limiting factor the two figures should be pretty close.
Have you looked to see if Sky or TalkTalk LLU services are available on the exchange? The congestion may if that is the problem may EE based, or down to it being an IPStream Max exchange and moving to LLU would solve it.
Seeing what others on the same exchange get at peak times is a good idea.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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This is the Thinkbroadband results
An this is my exchange Ballyronan
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Ouch bad congestion
See what neighbours get too. If no llu a change of ISP may still help but you need to see which work well for others.
This assumes the line remains stable
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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This is a small village, I dare say I am one of a few on EE, a wifi scan reveals BT Hubs everywhere
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I suspect the second router for the TV is connected to the phone socket on the faceplate. This is filtered for a phone only and is only working for ADSL because you have a short line to the exchange, hence the high attenuation and slow speed in your earlier post. No way, unless the filter is faulty. There is no broadband signal on a filtered phone socket - it would make the phone unusable.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Well I have to disagree, no filter is perfect and if there is a strong ADSL signal ( as in the OP's case) some will get through. There have been other examples on this forum where a filtered connection gives a working but very poor connection.
edit - sorry Mr Saffron, this reply was intended for Robertos!
Edited by Realalemadrid (Sun 03-Aug-14 13:56:15)
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Faulty, or at least cheapo below spec, filters.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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A uAsitch speedtest will show speeds for all suppliers in your village on a bar-graph.
http://www.uswitch.com/broadband/speedtest/
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A uAsitch speedtest will show speeds for all suppliers in your village on a bar-graph.
http://www.uswitch.com/broadband/speedtest/
Thanks for that, seems my fastest operator is BT, closely followed by Sky, the others have no tests which was as I thought which tells me BT and Sky are likely to be the most congested if everyone is using them
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You appear to have had a similar problem in January 2013, resolved with change of router..
Uswitch only had 16 users so not an direct link of ISPs being used on BT only exchange..
See there has been a recent partial fibre upgrade. There have been a number of posts, on other forums, where broadband slowed on adsl lines. Not saying this is reason but strange all the same.
Is your area now fibre enabled or, are you connected direct to exchange?
For my information, does anyone know how broadband may be affected, on CN20 exchanges, with IPstream being switched off. Especially where partial fibre. Or does exchange get upgraded?
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If IPStream is switched off on a CN20 only exchange then you have no broadband since no WBC service.
Two scenarios:
1. Exchange gets WBC ADSL2+ at around the same time the FTTC services arrive, generally will only happen if the exchange is a handover node.
2. Exchange gets FTTC but fibres run back to another exchange, ADSL IPStream Max remains, the ANFP should mean minimal changes in ADSL connection speed but the amount of wiring changes going on may disturb lines potentially.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Right, Engineer number 2 has been and gone and we are no further forward, Now this guy was thorough, he checked all 3 of my routers and even tried a BT home hub, the line was checked the entire way to the exchange, the exchange was checked and a couple of things reset and he can't get any higher a speed than 1mb, he was here 3 hours thats how well everything was checked. He says EE are restricting my speed.
I phoned EE who denied this and are to phone me back. So thats where we are at.
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From a phone engineers viewpoint that would be the answer as they are not qualified in the backhaul network layouts and what all the various providers do.
Are speeds better at breakfast times? i.e. when no one is usually using the Internet
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Yes slightly, At the moment I am getting 0.30, this morning 1.20
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Vote with feet and if its no better with the next ISP then you know not much else to be done until a faster service arrives in the area.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I'm still in a contract, I threaten to leave every year to get a better price.
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he can't get any higher a speed than 1mb Sync speed or throughput? You last stats showed sync speed @ full 8 Meg. Is/Was (at time of eng visit) that still so? Why wasn't eng monitoring sync speed?
If sync speed is still 8 Meg, EE can't be restricting you.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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I cant get any higher download speed than 1mb, connection speed is 8128 and profile 7150 or so. Some high level network team have taken over this now and are investigating. They said i am not restricted, banded or anything else. So will be interesting to see what they find.
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If IP Profile is not at 7150 Kbps then yes no ADSL restrictions, but could simply be congestion.
Providers are usually the last to admit to that as an issue. It will show on our speed test e.g. http://www.thinkbroadband.com/faq/sections/flash-spe... which shows what a congested link will look like.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I'm not sure how your speedtest will show it but this is my results
At this hour of the day I can't see it being congestion.
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Looks a lot more like a cap caused by ip profile
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I'm not sure how your speedtest will show it but this is my results
At this hour of the day I can't see it being congestion. The underlying problem is that you have 2 routers connected to one phone line. This is fundamentally incorrect and has obviously led to your current problems.
To solve this, you must rearrange your connection so only 1 router is connected. Then you can either wait for the various IP profiles, BRAS settings, or whatever to resolve themselves or move to another ISP.
The Openreach engineer who set this up is an idiot.
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My understanding from the OPs posts is that there is a single router "connected" in living room (think that was where they said). The other router gets connected to the master socket for diagnostics (as we would recommend anyone would do when ruling out internal wiring issues). As long as the other router is disconnected whilst the diagnostics are happening and the diagnostic router is disconnected whilst using the "normal" router then this should cause no issues (and as long as the connection isn't connected/disconnected too many times in a short period).
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My understanding from the OPs posts is that there is a single router "connected" in living room (think that was where they said). The other router gets connected to the master socket for diagnostics I don't read that in this: I have 2 brightboxes on the go at the min, I connected direct to the socket, the other connected to a TV device, they are switched depending on what I want to do,not watching TV the main one is on, if I want to watch TV the other is turned of etc I read that to say they are powered on or off, but still connected.
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That is why I stated:
As long as the other router is disconnected whilst the diagnostics are happening and the diagnostic router is disconnected whilst using the "normal" router then this should cause no issues
I'm not 100% clear this is what the OP is doing but it is what he/she should be doing.
I am not certain though that having a router plugged in but turned off would cause negative impact but it potentially could so should be ruled out of the equation.
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I have 2 brightboxes on the go at the min, I connected direct to the socket, the other connected to a TV device, they are switched depending on what I want to do,not watching TV the main one is on, if I want to watch TV the other is turned of etc I wonder if the basic problem is that one router is connected correctly to the master, giving good stats and the other router is connected incorrectly to the filtered phone socket, giving poor stats because the connection is filtered.
All this turning on and off will explain why DLM has restricted the speeds to less than 2mb
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That is why I stated:
As long as the other router is disconnected whilst the diagnostics are happening and the diagnostic router is disconnected whilst using the "normal" router then this should cause no issues
I'm not 100% clear this is what the OP is doing but it is what he/she should be doing.
I am not certain though that having a router plugged in but turned off would cause negative impact but it potentially could so should be ruled out of the equation.
This is what im doing.
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Have you checked the speed on both routers, or do you always use the same one - at the same socket?
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Looks a lot more like a cap caused by ip profile But as last reported, http://forums.thinkbroadband.com/general/t/4348469-r... , IPP was 7150K.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Of course no idea if the IP Profile was still at that value when tested, or whether there is some mirror IP Profile at EE that is out of date. Not seen this before with EE, but that does not prove it does not exist.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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My IP Profile is fooked
Download speedachieved during the test was - 0.24 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Additional Information:
Your DSL Connection Rate :0.96 Mbps(DOWN-STREAM), 0.26 Mbps(UP-STREAM)
IP Profile for your line is - 0.35 Mbps
For those asking I have tried all 4 of my routers on the master with the same results. Even the engineers BT Hub had the same issue.
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No it isn't. Your line is.
The IP Profile is set by the Connection Rate. Not the other way round.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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To original poster:
And constant switching around of routers will not help either as increased chance of a slow sync even if the line was a reasonable one.
Pick one location and leave the router there and monitor connection speed and IP profile. Sort of cabling or wireless so that you can get Ethernet or WiFi to the parts of the home you need it.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Further to my previous post, you have had more than one disconnection.
The IP Profile of 0.35Mbps is caused by a connection speed between 416kbps and 512kbps. Your current 0.96Mbps connection speed will, given no further disconnections, give an IP Profile of 0.75kbps. That increase could take days.
See the table on this page
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Right and today's update. High level fault management called me today and told me they believe the problem is fixed, I told them I did a speedtest this morning and it was 0.35, they said well your sync speed is 8125 and they believe they have fixed it, restart the router and do a speedtest I told them I would do a speedtest and call them tonight. Got the Mrs to do a speedtest and it was 7.02mb so I was well pleased. Got home did a speedtest on my phone, 6mb, so it was looking good, I restarted the router and did the speedtest and put it this way the BT speedtest wont work its so slow, speedtest.net is giving 0.1, so that process of restarting the router also reset the speed it seems. I phoned EE again who told me something that a cabinet or something will need to be replaced and that will be the end of next week. MAC code has been requested.
Thinkbroadband results
Edited by deleted (Wed 06-Aug-14 19:17:59)
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If line has intermittent noise issues then keep switching off and on is asking for a slow speed sync.
Advise leave well alone once you get a good sync speed again
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Sync speed is 8128 thats the thing
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I phoned EE again who told me something that a cabinet or something will need to be replaced and that will be the end of next week. EE don't own any cabinets or something.
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Thats what I was told. Probably bull to put me off
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Are you still using 2 routers?
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No, will people forget about 2 routers, The 2 router setup was only a temporary thing since these issues started so I could be connected to the mains when EE needed a speedtest, I have been on the mains socket since last Friday.
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And because you are on an older exchange, because the modem at one point saw a slow sync speed it taking time for the IP Profile to recover, so leave well alone and speeds should improve if the sync remains at 8128 Kbps
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Might they have said a line card needed replacing?
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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EE don't own any cabinets or something. No, but then EE never claimed that they were doing the work themselves to their own kit.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Happened to look on twitter lastnight on the of chance someone else in my village was having issues, low and behold quite a few people where, some problem at our exchange, at least I wasn't alone, I replied to one of them and got "Aw my broadbands been fixed, was streaming TV last night without a problem" that would of been Tuesday night. I am still crawling along at 0.13mb, I managed to get through to EE second line today who told me another engineer is coming out on Monday, what a shambles this is. I get the impression my plonker of an engineer number 1 messed up something at the exchange putting the entire village out, engineer number 2 fixed it but they don't have a clue why I'm still not fixed.
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And your connection speed and IP Profile are set to what currently?
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Downstream Rate: 8128kbps
Upstream Rate: 448kbps
Download speedachieved during the test was - 0.13 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
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You are running at full whack! There's no job there for an eng.
Your IP Profile is stuck and only the EE bods back at base can reset it.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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I bet that will be due to swapping between the router connected to the master socket and the router connected through the phone filter and v-v.
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Depends on when the last sync event was, on IPStream Max only really stuck if it does not change after five days.
For a jump from that low an IP profile to the full one, looking at usually a day. Newer WBC exchanges do it immediately.
But yes, no need for an engineer and just needs support to explain what we've explained a few times and if it does not rise following the system to give it a swift kick
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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No it isn't. He is yo-yo'ing between 8128 and under 513kbps, on ADSL Max, so the IP Profile only rises overnight. Then later in the day it all drops again. Then back to 8128kbps.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Thu 07-Aug-14 19:51:32)
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Connection is going up and down but so it the profile, prior to the engineer the other day the profile was 7000 but I was only getting a download of 1mb, but since then the profile seems to be stuck at 0.35 or whatever that was.
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He is yo-yo'ing between 8128 and under 513kbps Hardly yo-yo'ing! Since 2 Aug, the many reports of it has been @ 8 Meg except for 1 low one @ 0.96 Meg, which could be down to all this unplugging/plugging.
Anyhow, it all boils down to leave it well alone, wait for IPP to catch up and if it doesn't, within a reasonable time, get them to reset it.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Right OK, I phoned EE, I now automatically get second line support and what a difference these guys are, He said there is an order in to shift something/he used a technical term which had the word shift in it, basically I get put on a new port in the exchange.
I told him what has been said on here, he ran some tests and is going to reset my IP profile which should give me some speed until BT do whatever at the exchange.
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Lift and er.. shift?
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Thats the one yes.
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And just like that I get this.
Download speedachieved during the test was - 6.93 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
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I think I owe you guys a big thank you, so thanks alot for all who helped me
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If the connection speed is altering all the time and you are otherwise not touching the wiring or powering off/on the router, then its look at the wiring, run from the test socket to disable the other phone sockets etc
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Yeap that's how the IP Profile works, line stays connected at same speed for a while and it catches you up. You will get used to the pattern eventually.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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The lift and shift won't happen for a few days.
It's an engineer job at the exchange. All you are seeing is the IP Profile has been set to the correct value. IIRC it did that previously, overnight as forecast.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Well it is working ok for now. However i know if i touch that router its back to square 1.
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I maybe should start another question for this question. If so let me know but as you guys know i had a 2 router setup. What i want to know is could i use 1 brightbox as a repeater type thing? So i keep the current router connected to main wall socket, it connects to the other box at the tv which connects to my tv box via ethernet, can this be done?
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Why not just connect the TV to the current router and Ebay the other box?
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I think he's using the TV one at an extension socket, and talking here about a wireless connection between the two routers.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Ah. I think he needs a long ethernet cable. From comms-express say.
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I got a 10 meter cable from Argos and works fine.
But EE have been in contact today, the lift and shift did not work, they told me they will be in touch in a few days, god knows whats gonna happen now.
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Lol £15 from Argos £3 from comms-express.
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LOL at the £18 shipping fee to Northern Ireland. They can take a run an jump, hate companies like this who charge an arm an a leg to post here.
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I think they're trying to tell you they don't want to deliver to NI 
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