Vivaciti dropping Daisy.

I have just received an email informing me that my service provision will change. I have been getting 16.4 mbps constantly from my current supplier, Daisy, but the email has given me a new username and pass in the form of my tel number @ vivaciti.com

Anyone tell me who the new provider will be on 3rd July?

I was told last week they were going to issue an email out as I had been getting fulls speeds apart from the last 2-ish weeks, where it's been rubbish, cant even stream/watch anything online and download p2p speeds of less than 10kb/s. They went back up today but too late as I have gone fibre route!

Edited by deleted (Tue 24-Jun-14 21:25:56)

I have noticed the odd 0.1 mbps drop last two weeks but nothing major. I test every hour 7 days a week on the half hour. No streaming problems, but I am wondering who the new provider will be.

Linked to the World Cup perhaps?

Six working days is extremely short notice, especially since it can take five working days for a MAC to be generated and then the additional time for another ISP to transfer you in.

What's going to happen after the 3rd to the people that aren't willing to be tied into a new 12-month contract? Will their connections simply be terminated on that date leaving them without connectivity?

No mention of 12 month contract in email, as far as I am concerned I am to remain on a rolling 1 month contract. No reply to Vivaciti ticket on this subject.

I received the same email last week, with new log-in details. So will wait and run a tracert on the 30th to find out.

same here my change over from surfwise is on the 26 of june

4. Use of the Service

4.1 The Customer must not use the Service:
? in a way that does not comply with the terms of any legislation or any license applicable to the Customer or that is in any way unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;
? in connection with the carrying out of a fraud or criminal offence against Vivaciti Broadband, or any other public telecommunications operator;
? to send, knowingly receive, upload, download, use or re-use any material which is abusive, indecent, defamatory, obscene or menacing, or in breach of any copyright, confidence, privacy or any other rights;
? to send or procure the sending of any unsolicited advertising or promotional material other than in the case of the Customer to its own customers;
? in a way that does not comply with any instructions Vivaciti Broadband or BT has given; or
? in a way that in Vivaciti Broadband reasonable opinion could materially affect the quality of any service, including the Service, provided by Vivaciti Broadband or BT.
? in a way that in Vivaciti Broadband reasonable opinion could affect the experience of others on the network; More specifically heavy download users affecting the performance of the network, in the case of homeworker ADSL products, may be asked to upgrade their product to business ADSL, or in extreme circumstances Vivaciti Broadband reserve the right to give a Migration Authority Code and ask the customer to leave. A heavy user is defined by Vivaciti Broadband as anyone downloading or uploading more than 125GB per calendar month. This download restriction is for home packages that do not list limits and may be varied. Packages with defined download caps only have a restriction listed by the capped product
JUST READ SECTION 4 TERMS AND CONDITIONS ON UNLITED PACAKGE?

I'm on a FTTC package and the email mentioned a new 12-month contract was required:

Hi,
We are making some small changes to our network over the coming weeks to better improve our service to you, this should have the effect of improving stability and lowering the latency.
The service package will remain unchanged as will the pricing, but due to this change a new 12 month contract will be applied to your account, for those who do not wish to agree to this change and new contract period we will of course release you from any remaining contract period you may still have.

This change is be brought about due to restrictions being applied by the intermediate company we currently use and is not in the best interests of our customers as all our services are sold on an unrestricted un throttled service.

If you are happy to agree to a new 12 month contract period, please come back to us by return so we can send you over the required changes, these will be in the form of a change to your username realm (the @vivaciti.co.uk) and a new IP address, we will need to apply this change on the 3rd July 2014
Of course if you have any further questions, please just let us know.

IM ON LLU SURFWISE CHANGING OVER TOMOROW

125GB is not unlimited, if you change over tomorrow you will have to run a tracert. Looks like we are being transferred to a BT supplier.

I will be assessing QoS over the first week and then considering whether to move then.

im going from surfwise package to Product/Service: Broadband Unlimited Home - Broadband Unlimited Premium, and paying more the link in email terms and conditions link in email http://www.vivaciti.net/terms-and-conditions

Edited by deleted (Wed 25-Jun-14 20:24:26)

I realise that, although thanks for letting us know one of the packages you maybe switching to. But if I read the T&C correctly the Unlimited package has a FUP of 125 GB per month, yet no metering page so it could be quite easy to go over that. Surfwise had no FUP.

yes not happy I will be on to vivacity in the morning how can they sell unlimited with a 125gig allowance ? im paying £35 amonth with line rental for 125 gig with no way of checking allowance, I will be better of going straight with BT or plusnet?if the 125gig allowance is correct I will want out for miss selling unlimited broadband

Edited by deleted (Wed 25-Jun-14 21:51:43)

BT are offering a free LLU transfer at the moment and I was told no MAC needed although I take this with a pinch of salt.

been on the vivacity website bit confusing which package im on? was on llu surfwise

The website is a mess. I put my tel number in and was offered LLU Premium and BT limited options but I dont know why the LLU will be through maybe TT Business.

I will update tomorrow when ive been on the phone to them hopefully the change over goes smooth with unlimited or im off to a new isp

Let us know, Im still waiting for an answer to my ticket.

That 125GB figure should have been out of the T&Cs a long time ago, I have sent an email over to find out why it is still showing or if it is error.

There is no 125GB limit, an email has already been sent as this figure is wrong and has not been used for a very long time so I have been told.

hi all update just gone live on new service im on enta net but what a difference in speed and lower ping sycn at my highest ever 13.5meg on a 6nm , I did phone up and a chap forgot his name explained ever thing to me , so lesson learned any problems wise to phone up first and explained about the old terms was a mistake from yrs ago one happy chappy hope all goes as well as mine

Well done Vivaciti, cant wait for the change on the 2nd

That's good news about the 125GB.

In reply to a post by martthefart1:

hi all update just gone live on new service im on enta net but what a difference in speed and lower ping sycn at my highest ever 13.5meg on a 6nm , I did phone up and a chap forgot his name explained ever thing to me , so lesson learned any problems wise to phone up first and explained about the old terms was a mistake from yrs ago one happy chappy hope all goes as well as mine

Thanks for letting us know Mart, enta was one of my non preferred suppliers, will have to see how the speed works out. Cheers.

In reply to a post by nickscs:

I received the same email last week, with new log-in details. So will wait and run a tracert on the 30th to find out.

New Connection today, speeds about the same, tracert runs over Enta. Will see come the weekend if any slowdowns.

tracert can run over Enta without it being an Enta service. This has caused much confusion for COMS, (ex ADSL24) customers. Only if the first hop after your router is Enta are you on an Enta service.

Speedtest.net sometimes tells you what the first hop is.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\me>tracer bbc.co.uk
'tracer' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\me>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.20]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms 192.168.0.1
2 14 ms 14 ms 18 ms lns15.the.dsl.enta.net [188.39.0.18]
3 13 ms 15 ms 13 ms gi1-5.the.dist.dsl.enta.net [188.39.0.17]
4 14 ms 14 ms 14 ms te2-2.telehouse-east3.dsl.enta.net [78.33.141.81
]
5 13 ms 14 ms 14 ms te5-6.telehouse-east2.core.enta.net [62.249.192.
125]
6 14 ms 14 ms 14 ms rt-lonap-b.thdo.bbc.co.uk [5.57.80.91]
7 * * * Request timed out.
8 * * * Request timed out.
9 14 ms 14 ms 14 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
10 15 ms 14 ms 15 ms 132.185.255.149
11 14 ms 15 ms 14 ms fmt-vip71.telhc.bbc.co.uk [212.58.244.20]

Trace complete.

C:\Users\me>tracert google.co.uk

Tracing route to google.co.uk [173.194.34.95]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms 192.168.0.1
2 14 ms 14 ms 14 ms lns15.the.dsl.enta.net [188.39.0.18]
3 13 ms 14 ms 14 ms gi1-5.the.dist.dsl.enta.net [188.39.0.17]
4 13 ms 13 ms 14 ms te2-2.telehouse-east3.dsl.enta.net [78.33.141.81
]
5 13 ms 14 ms 14 ms te5-6.telehouse-east2.core.enta.net [62.249.192.
125]
6 14 ms 14 ms 14 ms te5-7.telehouse-north0.core.enta.net [188.39.127
.66]
7 15 ms 14 ms 14 ms 72.14.221.186
8 14 ms 14 ms 14 ms 209.85.245.110
9 15 ms 14 ms 14 ms 209.85.253.31
10 14 ms 13 ms 14 ms lhr14s19-in-f31.1e100.net [173.194.34.95]

Trace complete.

C:\Users\me>

this my tracert no slow downs at the weekend at all

Thanks Mart pretty much shows you're on Enta. Hows the speed?

speeds been solid all the time no slow down put me on fastpath within 24 hrs a lot better

No doubt about that .

If you dont mind me asking how much are you paying just for BB.

http://www.thinkbroadband.com/speedtest/results.html...
that's on a 13meg sycn 8pm nice

£20 plus line rental a month but support has always been excellent

Cheers Mart good to know, I see from the speedtest there is no single stream bounce (green line) which I sometimes see on my line.

is that good or bad green line lol

Its good means streaming video should be good.

I could of gone to sky with sky tv but we all rely on a good connection I game a lot and misses streams video and my daughter so worth the money imo

Seamless changeover yesterday, upload speed is slightly higher, download about the same.
Hopefully nice and stable as well. So far, so good, well done Vivaciti.

Thanks for the info, I am looking forward to the change now.

Wonder if Enta are using TT tails at these exchanges as my exchange is a no go for Enta LLU?

My connection changed about a hour and quarter ago, already had a line drop and took countless attempted connections to reconnect.

I have been changed from C&W LLU, which I was completely happy with and doing a tracert I am now on enta, which I left a few years ago, simply because I was having problems with the connection dropping and would have the problem of the reconnection taking up to ten minutes or more sometimes.

I will monitor it, but if I have the same problems, I will have to migrate, I know Xilo were doing the C&W package when I enquired for someone else a while ago (because of the Coms takeover of ADSL24) and hopefully they still offer it, I would prefer to go back to where I know I had a stable connection.

Edited to add: Connection dropped again after about 3 hours on new provider and was down for over half an hour of the router continually trying to reconnect, but unable to do so.

Edited by user7423 (Wed 02-Jul-14 18:52:42)

We do.. Extreme 16 or Extreme 24.

Matt

Thank you Matt.

In reply to a post by Banger:

Wonder if Enta are using TT tails at these exchanges as my exchange is a no go for Enta LLU?

Yes mine is via TT LLU, always was with ADSL24, as TTB is the only LLU kit in my exchange

Any idea what time you're moving over tomorrow Tim? I may have to login to my router remotely tomorrow whilst at work to change my settings.

Edited by paul_liverpoolfc (Wed 02-Jul-14 19:16:39)

Thanks user7423 for the feedback, hope your line settles down, sounds like a card change at the exchange for you.

No idea Paul, I'm guessing mid morning will have to see as I have to supervise gardening team on the afternoon and be available for a delivery. Busy day tomorrow.

May as well do it before you go to work. Or do it as soon as you get there.

Depending on the type of move, you may not be able to access it to change the settings after the move.

Thanks. I forgot about my IP address changing.

Edited by paul_liverpoolfc (Wed 02-Jul-14 19:51:06)

Yes new IP for me too.

It'll be interesting to see if it gives me slightly higher speeds whilst I'm waiting to move over to fibre.

Will the network changes affect fibre connections in the long-term, as well?

Edited by paul_liverpoolfc (Wed 02-Jul-14 20:20:00)

Indeed my current sync is 18563 @ NM of 1.5 db, be interesting to see if they increase my NM.

Mine is 6120 at NM of 4.8

In reply to a post by paul_liverpoolfc:

Will the network changes affect fibre connections in the long-term, as well?

Yes and no.

On FTTC your connection speed is determined by the Openreach kit in the fibre cabinet.

On FTTP it is the speed you contract for.

On both, the throughput side of things is down to your ISP in the same way as on ADSLx.

I got a bit worried earlier, as I couldn't change my username and password on my Billion 7800N (2 and a half years since I last had to do it).

The WAN Profile page allows you to edit the settings and save them but you actually have to do it through the Quick Start page!

Edited by paul_liverpoolfc (Thu 03-Jul-14 07:38:47)

Thanks for reminding me too! I seem to remember that odd little foible when I last had to change ISP, took me a while to figure it out then too. Strange.

Well I have changed over, half a meg drop in sync but speeds look ok.

http://www.thinkbroadband.com/speedtest/results.html...

Tracing route to bbc.co.uk [212.58.246.104]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway.home.gateway [192.168.1.254]
2 16 ms 16 ms 16 ms lns14.inx.dsl.enta.net [188.39.1.14]
3 15 ms 15 ms 15 ms gi1-4.inx.dist.dsl.enta.net [188.39.1.13]
4 16 ms 16 ms 15 ms te2-2.interxion.dsl.enta.net [78.33.141.89]
5 16 ms 15 ms 15 ms te2-3.interxion.core.enta.net [87.127.236.209]
6 16 ms 16 ms 16 ms te4-2.telehouse-east.core.enta.net [188.39.127.76]
7 16 ms 16 ms 16 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
8 * * * Request timed out.
9 22 ms 22 ms 17 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
10 18 ms 18 ms 17 ms 132.185.255.165
11 17 ms 17 ms 17 ms fmt-vip133.cwwtf.bbc.co.uk [212.58.246.104]

Trace complete.

See what peak times are like, long may it continue. Just noticed my upload sync has gone up to 1147 mbps, probably accounts for the download sync drop, I can live with that.

looking good ,I get no slow down peak time

I'm still with Daisy haha.

BT are experiencing problems between my fibre cabinet and exchange and after speaking to an Entanet Technical Support guy for 10 minutes, I found that my original Vivaciti username and password still work.

I could lose my connection tomorrow, though, whilst BT sort out the problems........

Last login: Thu Jul 3 19:16:25 on ttys000
^[[APauls-iMac:~ paulthompson$ traceroute google.co.uk
traceroute: Warning: google.co.uk has multiple addresses; using 173.194.34.143
traceroute to google.co.uk (173.194.34.143), 64 hops max, 52 byte packets
1 home.gateway.home.gateway (192.168.1.254) 0.696 ms 0.609 ms 0.549 ms
2 lo0.ar86.tn5.bb.daisyplc.net (62.72.136.44) 25.404 ms 24.494 ms 24.616 ms
3 62.72.137.197 (62.72.137.197) 25.064 ms 24.952 ms 25.105 ms
4 62.72.137.197 (62.72.137.197) 25.842 ms 24.893 ms 25.366 ms
5 te0-1-0-0.cr02.ts1.bb.daisyplc.net (62.72.137.122) 24.868 ms 25.833 ms 25.585 ms
6 google-thn-pni.bb.gxn.net (62.72.139.118) 25.143 ms 25.267 ms 25.328 ms
7 209.85.245.110 (209.85.245.110) 24.211 ms 36.746 ms 25.403 ms
8 209.85.253.115 (209.85.253.115) 25.092 ms 25.569 ms 24.318 ms
9 lhr14s21-in-f15.1e100.net (173.194.34.143) 25.352 ms 25.334 ms 25.254 ms

Edited by paul_liverpoolfc (Thu 03-Jul-14 19:25:57)

Unlucky Paul, maybe your going straight to fibre?

I should've been getting it on Monday morning just gone but the engineer found a problem at my cabinet. BT are investigating it at the moment and hoping to fix things over the weekend.

Edited by paul_liverpoolfc (Thu 03-Jul-14 19:38:34)

Oooo overtime, good luck you get sorted.

Well, the support guy said there was a possibility I could lose my connection tomorrow.

I just hope it's not for the whole weekend.

Post deleted by paul_liverpoolfc

Had to tweak my download SNR to 1.1db to try and regain lost sync, see how stable 1.1 is.

After restarting my router several times since last night, my sync's now gone up from 6120 to 6827 and my noise margin is 3.0 now (down from 4.8).

Edited by paul_liverpoolfc (Thu 03-Jul-14 20:16:01)

Did you tweak the SNR on the router or is this the default set by Daisy?

Could be the default - I didn't tweak it.

I just restarted my router through the router page.

Edited by paul_liverpoolfc (Thu 03-Jul-14 20:29:31)

was getting some serious slow down tonight down from 13 meg to 3 meg?any one else getting slow down this evening speed back up now its 10pm?

You are lucky you got an email. Nothing came thru to me but then I wasn't expecting it, when the news surfaced on this forum I called Vivaciti support to see if I would be affected and was told NO.... well that was clearly wrong because today my BQM shows my connection dropping around midday and tonight when I got home I had to call support because my connection was down to be told that my log in details were wrong.

Tonight my new BQM shows a red spike around 9 pm and the Vivaciti speedtest returns around 5 Megs - the sort of speeds I was getting on ADSLmax when I was with Enta this despite having a sync of 8056kbit/s. The Thinkbroadband speedtest suggests that there is a Contention issue that was also present when I tested earlier tonight - while the x6 download is about average the *down tbb* figure has halved.

If this is what I can expect I will be moving PDQ. After the Comms debacle we witnessed earlier this year (Narrow escape for me - I almost went with ADSL24 a couple of years back), I'm left wondering if the smaller ISPs have some kind of death wish syndrome.

I know I have to endure a training period again - this on a line that isn't the most stable, but I can see me moving quickly if this is the sort of service that Vivaciti is providing via Enta.

Suddenly I am quite unimpressed with Vivaciti, and when that happens it usually signals a migration - they made a choice - quite possibly the wrong one from my point of view - time will tell.

In reply to a post by martthefart1:

was getting some serious slow down tonight down from 13 meg to 3 meg?any one else getting slow down this evening speed back up now its 10pm?

What time. No slow down for me according to JD auto tester on the half hour, steady 16.1 mbps, mind this is the sort of thing I read of in the past from Enta, will continue testing.

Sorry to hear that warweezil. I dont even know what package I am on. I did read that Daisy's billing department isnt that good a while back, going after hundreds of pounds from a reseller's customer so maybe that is why they changed to Enta.

There have clearly been some changes at Vivaciti, possibly at board level. They blamed the recent Daisy outage for moving to Enta iirc.

For the moment the Vivaciti site has disappeared so no way of raising a ticket, maybe a DDOS attack from an unhappy customer.

Speeds at Zen for me used to drop from 7 mbit to 1mbit at peaks times when I was on ADSLMAX. I was hoping to get away from BT contention and so far so good, but Daisy gave me good service since 2011. Still there is always Xilos TTB LLU package, although there is a charge for migration.

I am not overly impressed either, I have had more disconnects in the first 24 hours on this new service than I had in a year on C&W LLU. I am seriously thinking of moving to Xilo, as I know their customer service is good, as I have a couple of domains / hosting with them for the last couple of years and any questions I have asked them have been answered very quickly.

If Openjoke would get on with twinning PCP29 and getting fibre live on this exchange I know what I would be doing! I will see how it goes, and keep rattling the superfarce cymru people who cant give a straight answer to a simple question.

Long term I have doubts about continuing with Vivaciti whatever happens. Im not impressed either with the way this was handled or with the "improved" service. Its a shame - up to now I have been quite happy, but it seems to be a pattern... its all my fault... Pipex were great... then went stupid with stealth throttling which they blamed on all sorts of things except their own policy, Enta were fine - then we had the whole WBC/IPSC fiasco which dropped the qualiity of my connection from which it never recovered, now this.....

7.20 am Vivacitis own speedtest page returns figure of 5671 KBits/s with an upload also slower tha daisy at a shade over 700 KBits/s. so My Upload has dropped since yesterday AND My download speeds is back to where it was on ADSL1 over 2 years ago. TBB test still shows contention and im seeing a steady ribbon of red at the top of my BQM. If I wanted this rubbish Id sign up for a mega cheap Talk Talk package rather than paying over the odds for a tourist class service I am seeing now.

In reply to a post by user7423:

I am not overly impressed either, I have had more disconnects in the first 24 hours on this new service than I had in a year on C&W LLU. I am seriously thinking of moving to Xilo, as I know their customer service is good, as I have a couple of domains / hosting with them for the last couple of years and any questions I have asked them have been answered very quickly.

Ditto here. Downstream has dropped form by over 1Mb+ and I've also had a number of disconnections.

I left Enta some years ago for good reason now I'm back with them through no doing of my own. For the past two years with Vivaciti Surfwise my line had been the most stable and consistent I've ever had and now it looks like that has ended.

I'll give it a week but if this is the shape of things to come Vivaciti can say goodbye to my business.

I also left enta for good reason also, the problem with constant disconnects and it would take anywhere from 10 minutes to an hour to reconnect. Same boat as yourself, back on entanet when I was perfectly happy with C&W LLU and had no problems with my connection at all. Again, like yourself, I will give it a week or so, but if my connection keeps dropping everyday, then I will be migrating. The first two days have not impressed me at all so far.

yeah im starting to get peed off now as well
was with Be for years and now cant find a decent ISP for luv or money at my
exchange.
dont want to go back to watching the clock and im in a Fibre blackhole
oh well im getting switched on the 7th but i dont hold out much hope of a good
connection.
time to look for look for a new one AGAIN.

[cough]
Scared of Plusnet?

Cant speak for the member you replied to, but as far as possible I avoid long contracts. Yes I know I am going to be stuck with one for fibre (IF I go) but hate being tied to a service that may deteriorate during the contract or my circumstances may change and end up having to "pay for nothing" to pull out. We all know how big a problem it can be if you have issues with bad service but the (bad) supplier has you over a barrel with T&C. It takes a lot of fighting and stress to escape sometimes

At least with Vivaciti now I can (and probably will) walk with little notice, I think this situation highlights the problem nicely.

The poster apparently can't get FTTC and monthly contracts are available on Plusnet ADSLx. Also Plusnet have the (Ofcom-prompted) low cost buyouts on all contracts including the 12-month ones if taken. Table 1.7 (for current products).

"Low cost" is still not *Free* if you are dissatisfied though.

2 connection drops between lunch time and late afternoon. Enta dont seem to be covering themselves in glory so far.

@ 8pm.... average HTTPx6 down 3.55 Mbps. Pathetic! At this rate I can see a MAC request happening in 9 days time.

I agree. But it isn't as bad as full price.

Monthly on ADSL2+ is £2.50 more than 12-month. Still cheap for unlimited.

Its very disappointing to see a formerly solid service deteriorate like this. My line has never been great... a little flaky and with a BT Recorded Line Length to Exchange @ 2667m It performance has always disappointed.
The current Downstream BRAS rate is: 7.39 Mbps
The current Upstream BRAS rate is: 0.83 Mbps
Down snr is 7db and line attenuation is back to its former 40db (down from the 43 we saw with LLU)

At 8pm the line struggled to get 3.55Mbps (TBB speedtest). While the sync seems to be roughly "ballpark" speed has fallen away drastically to a level that I feel is completely unacceptable, tonight it is lower than it was with Enta on ADSL1 a couple of years back. I'm sure there is a lot more red showing up at the upper edge of the BQM than there was formerly.

Oh well I guess I should be looking at my alternatives.

Doesn't sound good.

I don't think they show their node statuses anymore . Unless it's on an in-house page your might find?

AH - I'd forgotten this thread about that.

That figures. When I joined Enta - back in the heady days of hopping between the old centrals they were very open and engaged with their customers really well. Smidge and others were regular contributors to the Enta section here, everything was good, as was the performance of Entas network

Around the time of the WBC fiasco, there were other changes that took place behind the scenes, and the support guys pretty much disappeared from these forums, and IIRC the changes extended to employment status of some of support. From there on in things seemed to go downhill until I had had enough and migrated for the Daisy LLU availability at my 20cn exchange (still ADSL1 not viable to adsl2 - until Talk Talk unbundled it of course.. that moved BT!)

Disappointed but sadly... not surprised. At least we have Think Broadbands' BQM and Intelligent Speedtest facilities to help unmask the issues we face. Its good to know someone is on our side.

Smidge was a superb guy.

I remember Smidge and I agree, he was a good guy and very helpful.

In reply to a post by RobertoS:

[cough]
Scared of Plusnet?

from their web checker
Download speed could vary between 4Mb and 6Mb
The estimated speed shown above is based on information held by BT Wholesale. Estimates are the maximum speeds that your phone line can support. We've signed up to Ofcom's broadband speeds voluntary code of practice, see our summary for more information
i dont think i have the gonades to sign up just in case its true
oh well will have to wait for fibre
thanx for you help

I must now be on BT tails, as I can run the BT diagnostics and get a sensible IP Profile (16.01) and diagnostics speedtest. I was hoping this wasnt the case and I would stay on TT tails.

See how it goes .

What speed did you get before?

About the same, as you say see how it goes. Haven't observed any peak slow downs.

In reply to a post by warweezil:

I know I have to endure a training period again - this on a line that isn't the most stable, but I can see me moving quickly if this is the sort of service that Vivaciti is providing via Enta.

Suddenly I am quite unimpressed with Vivaciti, and when that happens it usually signals a migration - they made a choice - quite possibly the wrong one from my point of view - time will tell.

Pretty [censored] off with Vivacity at the moment, yesterday my snr margin jumped to 9db , and today midday it jumped to [censored] 12db. Speeds have been slower than Daisy anyway. Support ticket opened.

banger can u do a tracert to show if u r on bt or enta?

IM pretty fed up with the whole broadband con in the UK, If it isnt Openjoke avoiding investing in decent line quality then its ISP's trying to nickle and dime us.

I moved from Enta in march 2012 when speeds had fallen away to around 4 or 5 Mbps, several tickets had proven fruitless and the only way to get a decent service that didnt grind to a halt in the evening was to migrate.

I moved to Vivaciti (Daisy LLU) and immediately found better speeds, consistently throughout 2012 I was seeing somewhere around the mid/the high 7megs - often up in the 8 meg mark and November 2012 I even recorded a 9 meg along with a few high 8 megs tests that week.

Then the same old story, speeds fell away again to the low to mid 7 megs, and now, with no consultation (or in fcat any proper noticication from Vivaciti - Im dumped back on Enta and back to somewhere in pretty much the old ADSLMax range, depending on the time of day and wind direction and moon phase it is 5 - 6.5 megs, My BQM has a pretty constant red border at the top which I rarely saw on Daisy, with some spikes dropping right across the range. I ran some tests last night using various on line resources - the results suggest that there is a noticable issue with dropped packets on the Enta network. I seem to average 2 line drops a day so far, which even with my rather eccentric line is a lot more than I am used to. Ive been down that road with Enta once, I ended up with SFI charges for an exchange fault (refunded but an unwelcome annoyance).

I've emailed Superfarce Cymru to see if a second mail will get some real information about when my PCP will get fibre, the last reply from them was an illustration of how many words you can use while avoiding giving anything like an answer to a specific question. I know one thing - the fibre WONT be with Vivaciti. That ship sailed when they shifted me backwards.

This stuff really shouldn't be this hard. This ISNT an improvement - and Customer loyalty is now wound kinda tight... I don't suffer fools gladly, and that includes those who try to fool me that slower is better.

In reply to a post by warweezil:

IM pretty fed up with the whole broadband con in the UK

Exactly that. The worse case scenario being that companies like Vivaciti eventually have no choice but to cease offering domestic broadband and the choice would be from Talk Talk, BT and Sky. I've been with Tiscali (cheap rubbish), Talk Talk after the takeover ( I escaped quickly), Vivaciti then 02 (superb) and back to Vivaciti to avoid Sky.

The apparent industry standard of 1MB upload is pathetic, as are the adverts for amazingly fast broadband and fibre which are crippled by garbage customer service, low monthly GB allowances, throttling, unstable connections (Tiscali: Have you tried 1000 different routers?) and the like.

Vivaciti has been a mixed bag for me but I do appreciate the good customer service and I beleive they are genuinely doing their best. I do though dread the "Changes to our network and service" emails, I don't wanna be having to worry about a potentially downgraded service and having to be messing with my router, I'm just plain rubbish with networky things.

Edited by andi47 (Sun 06-Jul-14 18:41:14)

@mart

Tracing route to bbc.co.uk [212.58.244.20]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway.home.gateway [192.168.1.254]
2 16 ms 15 ms 16 ms lns12.inx.dsl.enta.net [188.39.1.6]
3 16 ms 15 ms 15 ms gi1-2.inx.dist.dsl.enta.net [188.39.1.5]
4 16 ms 16 ms 15 ms te2-2.interxion.dsl.enta.net [78.33.141.89]
5 16 ms 16 ms 16 ms te2-3.interxion.core.enta.net [87.127.236.209]
6 16 ms 16 ms 16 ms te4-2.telehouse-east.core.enta.net [188.39.127.76]
7 16 ms 16 ms 15 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
8 * * * Request timed out.
9 * * * Request timed out.
10 16 ms 16 ms 16 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
11 17 ms 17 ms 17 ms 132.185.255.149
12 16 ms 16 ms 16 ms fmt-vip71.telhc.bbc.co.uk [212.58.244.20]

Trace complete.

mart I think I am using Enta network on BT tails as I now have a profile on the BT wholesale tester which I had got away with on the TT tails. Speeds are fine and stable, will see if they remain so when kids go back to school. I am right next to a school on the same exchange.

Just recorded a mahoosive 2.3Mbps on vivacitis preferred speedtester

A few minutes later I got 7.1 Mbps on speedtest.net (I always use Xilos Maidenhead test server).

7.45 Mbps came back from the BT tester, and finally returning to http://internet-speedtest.net I got 6.10 Mbps.

Finally I tried Thinkbroadband.... 4.6 average (5.3 for http x6)

Enta still has some issues it seems. Maybe the "improvement" Vivaciti spoke of is the entertainment value of guessing where your speed is tonight

yes same for me speeds dropped to 3mb on bt tester then back up gaming was laggy and ping went up I have sent a ticket to support to say unacceptable peak time drop in speed will update

This could all be exchange contention as everyone and his dog uses BT pipes, Daisy LLU was/is under utilized locally because many haven't even heard of LLU. I will wait and see if I experience this peak slowdown during school term times which I used to on Zen.

I am that fed up with it all and it hasn't even been a week on the new service, I have asked my MAC code, but probably won't get that until the start of the week, as I requested it yesterday.

In reply to a post by user7423:

I am that fed up with it all and it hasn't even been a week on the new service, I have asked my MAC code, but probably won't get that until the start of the week, as I requested it yesterday.

Just been onto Enta direct, got the guy to hard set my snr margin to 6db,a after I explained that I wasn`t happy at being on bT`s [censored] profiling system. He said I can get a mac direct from them (Enta customer service) if I am not happy in the future. All in all excellent support from the Enta guy ( Lewis), and BT re-set my snr in under an hour.

It's not good is it?

My line keeps dropping at least once a day if not more since I've been transferred, doubt if I'd had that many drops in the 2 1/2 years previously on Daisy. I despair!

Your BB speed test is missing!!!!!

Sorry - the speedtest results cannot be found
We tried to find the results you requested, but couldn't find them!

Thanks for the reply Nick.

MAC code has been requested, just waiting for it to show within my account page on Vivaciti, then I can put an order in with Xilo and get back on the service I was on before this forced change and was perfectly happy with. If it does not show up after the five days I have for a MAC code to be provided, I will contact entanet and get it, as you have stated.

The one thing that puts me off Xilo is the £48 they charge to transfer in.

In reply to a post by andi47:

In reply to a post by warweezil:

IM pretty fed up with the whole broadband con in the UK

Exactly that. The worse case scenario being that companies like Vivaciti eventually have no choice but to cease offering domestic broadband and the choice would be from Talk Talk, BT and Sky. I've been with Tiscali (cheap rubbish), Talk Talk after the takeover ( I escaped quickly), Vivaciti then 02 (superb) and back to Vivaciti to avoid Sky.

The apparent industry standard of 1MB upload is pathetic, as are the adverts for amazingly fast broadband and fibre which are crippled by garbage customer service, low monthly GB allowances, throttling, unstable connections (Tiscali: Have you tried 1000 different routers?) and the like.

Vivaciti has been a mixed bag for me but I do appreciate the good customer service and I beleive they are genuinely doing their best. I do though dread the "Changes to our network and service" emails, I don't wanna be having to worry about a potentially downgraded service and having to be messing with my router, I'm just plain rubbish with networky things.

What you say about the choice being BT, Sky or Talk Talk is pretty scary, but I don't think you are far off the mark. i have been saying for a few years now that the smaller providers are either being gobbled up by larger providers, like Metronet was gobbled up by Plusnet and the plusnet being gobbled up by BT, or they just can't compete.

FTTC have made it more difficult to compete now, where you are getting companies like Talk Talk offering FTTC for a little over £13 a month.

I like the smaller providers,which is why i went to ADSL24 and then to the local provider I am using now. But even I am looking at my options after nearly two years with who I am with.

A mate of mine is using Vivaciti and have had a pretty good service apart from a few months when his phone line was mucked up and it took BTOR ages to sort it out. he have just had a letter saying he have been changed over and he thinks that the speed is better.

I have a feeling that he is now on the Talk Talk network and not the old C&W network.

If smaller providers carry on vanishing then these larger companies will put their prices up,

I know it will cost me money to migrate and yes it may put some people off, but to be honest, I would rather pay it, than put up with being back on entanet.

Edited to add: I have received my MAC code, I will use it tomorrow and go with Xilo

Edited by user7423 (Tue 08-Jul-14 19:39:40)

In reply to a post by Lazza:

The one thing that puts me off Xilo is the £48 they charge to transfer in.

Don't worry about the 48 quid, once you are with xilo you wont regret it

In reply to a post by 4M2:

In reply to a post by Lazza:

The one thing that puts me off Xilo is the £48 they charge to transfer in.

Don't worry about the 48 quid, once you are with xilo you wont regret it

My thoughts exactly, I have three domains and two hosting accounts with Xilo and customer service is excellent, not that I have had to contact them much, only a couple of times, but when I did, a always received quick and very helpful replies.

Hopefully xilo's fibre prices will drop at some point since Plusnet's fibre broadband-only prices make the migration away from my uno "Pro" TTB ADSL2+ account rather tempting...

In reply to a post by user7423:

Edited to add: I have received my MAC code, I will use it tomorrow and go with Xilo

It's a "MAC", not a "MAC code" . Whilst I am on a roll, it's a "PIN", not a "PIN number" .
Welcome to Xilo - you made the right choice.

Edited by deleted (Wed 09-Jul-14 22:43:50)

I stand corrected LOL

I have an expected date of the 18th and I can wait, been a customer of Xilo anyway with domains and hosting, so I already know they are very good, that's why it was an easy choice. Thanks for the welcome though.

It would've been great for an email to have been sent to me notifying of this change. Yesterday my internet connection just dropped and I had to go into town to get a 3G connection for the telephone number for Vivaciti only to be told that they'd changed my service over and my details were incorrect.

Library free internet service
McDonalds free Wifi

both could have been used to access numbers etc..

Had my first Enta outage today, 1320 til 1700 until I rebooted my router. Stale session? Not best pleased Daisy outages used to be around 2am.

Virgin's network lost a great deal of connectivity earlier today, there maybe a chance you have been caught up in that if BT are using Virgin for backhaul in places.

Many thanks for the clue Aquiss.

In reply to a post by iand:

Library free internet service
McDonalds free Wifi

both could have been used to access numbers etc..

That's not really my point. I should have been contacted by email beforehand letting me know the new details so I was aware that the service was changing over and to avoid downtime.

Why go to McDonalds or the library (which is over 45 mins away) whenever I used my phones 3G connection in my nearby town which is 10 mins away?

Edited by deleted (Thu 10-Jul-14 19:56:27)

In reply to a post by aquiss:

Virgin's network lost a great deal of connectivity earlier today, there maybe a chance you have been caught up in that if BT are using Virgin for backhaul in places.

Rofl. There is absolutely no chance that BT Wholesale, Retail or Openreach are using Virgin for backhaul.

Might Enta?

I'm another one who wasn't warned about the change - even though I called Vivaciti to find out what the position was when the news first broke, they said it didn't affect me.

Im seeing a LOT m ore drops than normal on my line which is very frustrating, given that my line isnt the most stable in the first place.

Not Impressed.

Ditto here too.

I was going to give it a fair go as things looked like they'd improved over the past few days but this morning has been a total disaster for me. Been trying to stream the cricket and can barely few a minute without it buffering, line speed dropped by 50% and then it was as low as 30/Kb/s . Argghhh!!!

Fortunately had my MAC in pocket and just bit the bullet and transferred to Xilo. I had 2+ stable, excellent years on Vivaciti LLU and no way can I take going back to the dark old Enta days. Is expecting something to work as it should so very wrong these days? [sigh]

below 2mb last night around 8.30pm gaming no good £35 a month having a laugh phoned support got answer phone any good recommendations im off not putting up with this,may aswell join bt or plusnet?

There is no answerphone on support line, should be option 4 then option 2

I opened a ticket about my outage and received a rather unsatisfactory answer, which was there were no outages on the network when my connection lost PPP session. So how come my connection was down 1320 til 1700 but sync'd?

Noticed a small amount of buffering this morning while streaming BBCNews, so that's another negative from the move - with the reconnects every couple of days (Sync remains but "internet connection cleared" shows in system log) and the drop in speed, I think its time to move on.

Given the misleading information I was given when I actually took the trouble to ask Vivaciti if the changes affected me, the lack of notification that the change was happening, and the degraded performance of my connection since I got turfed back onto Enta I think its fair that I no longer have any confidence in Vivaciti.

Vivaciti managed to wipe out any customer loyalty I had, with FTTC coming to my cabinet at some point (once Openjoke finally finish "reviewing their next steps)Its time to find an ISP that will keep me in the loop when stuff happens, and wont feed me garbage about an improved service.

Why do UK ISPs have this habit of shooting themselves in the foot?

Hi,
Emails went out to all customers to the email address we hold for you, if you did not get this let us know your account details so we can check your email address is up to date.
I am sorry you are not happy, but we have to operate for the greater good of our customers, on the whole most have been happy and have had no issues, of course there are some customers who have not been happy, but we have to maintain for the overall best I am afraid.

We have said those that have an issue and are still in contract, we will release from the contract, we are trying to make this as easy as possible for our customers.

Hi,
There were no reported outages on the network, I have found your ticket were you was told there were no reported outages on the network, from your ticket you did say when you rebooted your router the service resumed, it is possible there was an isolated issue on your connection and the system as part of its routine reset your port and brought the service back up and when you eventually rebooted your router the service came back up.
We are sorry your service dropped out but we can only report on a service outage when we are notified by our suppliers when they see multiple disconnects at the same time or when we start to see multiple issues being reported by our customers. On this occasion the only report we had was from yourself.

Thanks for the info Vivaciti, other than this one outage the service has been flawless, but so was Daisy.

Fair enough. I left Enta because of the evening slow downs, the amount of packet loss I can often see in my BQM and poor performance overall Having returned to that which I left I see the situation seems the same.

Since the move, Web pages take longer to open, my sync is a little lower but my throughput is lower than I feel acceptable considering that my line doesn't perform well in the first place.

During 2012 with Daisy I was regularly seeing results above the mid 7 megs often in the low 8's and in Nov 2012 I hit 9 megs, since then I have seen a steady deterioration. The move to Enta resulted in another drop albeit small, but I'm not interested in going backwards, I had noticed no huge service issues with Daisy.

However your comments about the greater good tells me it is time to move again - Thank you for removing any lingering doubts I had. I just have to find out when they are dealing with the issues surrounding the twinning of our PCP and then I can make a decision about where to place my fibre order - If the situation means that there is going to be a few months delay then I guess I should see what other options are available

Here are my results with Vivaciti. No idea if this is "normal" or the source of some of the issues I'm experiencing with latency sensitive programs. It looks like >10% packet loss to me.

Could other users please sign up for pings and post their graphs?

Here is mine for comparison on Vivaciti.

Less red today than previous days - but its still pretty persistent

BQM

Here's my BQM graph just to provide another example of no obvious red (although I did see some when I was first switched).

My speedtests have gone down from 18Mb to 16Mb and from 2Mb upload to 0.8Mb upload (I'm on annex M) although there is exchange work scheduled for end August so I'm waiting to see if that improves anything

My speed has dropped 2MB - 3MB overnight, as looking at my router logs, I have been having disconnections since yesterday evening right through the night until a short while ago. My upload speed has also dropped.

This was the problem I had previously with entanet, constant disconnects and taking anywhere from 10 minutes to hours to reconnect, which is why I changed from enta to C&W LLU years ago, as there was no resolution to the problem back then.

Thankfully, hopefully, only one more day of this and back on C&W LLU with Xilo and I cannot wait!

Probably worth checking with Vivaciti that they have correctly provisioned you on an Annex M product given the drop in upload speed.

They initially didn't provision Annex M but that's fixed now.

My router shows I'm connected as 2Mb upstream but the tbb speedtest shows I'm only getting 0.8Mb. For downloads the router shows 18Mb and the tbb speedtest shows I get 14Mb (just checked my last results for accurate numbers).

I think my exchange is congested as it's showing as "capacity available from September 2014" which might be the cause of the slowdown.

Another evening of slow to respond pages and a resync at 11 pm....

I hadn't missed this since leaving Enta. I wish Superfarce wales would get back to me about progress on my cabinet to help me decide what to do now.

Are you limited to ADSL only where you are? I presume that you cannot get fibre yet.

Long story short Its a less than optimum line in terms of quality, Openjoke wont do anything with it, so when an ISP changes you to connection that lacks the same quality/stability as the previous - you feel it.

Superfarce Cymru manage to foul up the survey for standing the fibre twin, so as the rest of the town goes live now we are still stuck in the slow lane and Superfarce Cymru wont give us any idea fo what is actually happening or when (if ever) we are likely to join the rest of the town.

It really is a joke - in poor taste too.

Sorry to hear that, I hope one day that they sort it out, so you can get fibre also. It is bad when everyone else mucks up what could have been better for the rest of your town., not just part of it.

Apologies for replying to myself, I was out when the line dropped and my migration has gone through today with Xilo and back to normal now and back on C&W LLU, happy as Larry now LOL!

Thank you Xilo and Matt in particular or answering my queries regarding whether you still had C&W LLU available etc

emailed matt he said talktalk was full on exchange grrrrrrrrrrrrrrrr

Hmmm this move away from Daisy all seemed rather quick and very sudden, I wonder why that was

They claim due to outages on Daisy network, but who knows maybe not making enough money from Daisy.

I have just been advised by Vivaciti, (on requesting a mac code), that Daisy has started bringing in throttling from Isp to Isp, which is one of the reasons for dropping them. Has anyone else heard this ?

I've been having a few problems trying to upload a 323MB video file to vimeo.com New York USA (uploads to YouTube OK) over Daisy. Had to use my '3' dongle over HSPA+ at ~2500Kbps to get it uploaded to vimeo.com. Uploads seem to pause for a few seconds over Daisy which appears to cause timeouts and at ~850Kbps over ADSL2+ the uploads seem as if they will not resume over that distance to New York.

Don't know if this is related to the Vivaciti problem but if there is no improvement I'll have to put a ticket into xilo to check my TTB connection.

In reply to a post by 4M2:

Don't know if this is related to the Vivaciti problem but if there is no improvement I'll have to put a ticket into xilo to check my TTB connection.

Well keep us posted re: xilo. I was thinking of moving to them, but have had no reply from their sales dept, regarding my queries if they use Daisy on TTB LLU.

Quote: Well keep us posted re: xilo. I was thinking of moving to them, but have had no reply from their sales dept, regarding my queries if they use Daisy on TTB LLU.

Daisy do figure in my Xilo TTB connection in a trace route to BBC

Edited by deleted (Mon 28-Jul-14 18:36:58)

Just a point of info re the forum. There's a Quote button next to the Reply one. You can also edit out the bits of the quote you don't want.

Edited by RobertoS (Mon 28-Jul-14 18:40:57)

Downloads and downstream throughput is absolutely fine on xilo/uno "pro" TTB/Daisy 24/7 - it's just the uploads that appear to be an issue for me at the moment

BTW. xilo do C&W also (where available) and of course 21CN.

In reply to a post by RobertoS:

Just a point of info re the forum. There's a Quote button next to the Reply one. You can also edit out the bits of the quote you don't want.

Yes I know and it made a right mess of things, hence my edited DIY quote. Thanks though

Edited by deleted (Mon 28-Jul-14 19:19:24)

In reply to a post by nickscs:

I have just been advised by Vivaciti, (on requesting a mac code), that Daisy has started bringing in throttling from Isp to Isp, which is one of the reasons for dropping them. Has anyone else heard this ?

When I first joined Vivaciti on Daisy, I couldn't use ITVPlayer or 4OD during the day due to throttling. I complained to Karl and he had the throttling removed as it shouldn't effect these applications, iPlayer was ok incidentally. If they are bringing back throttling like it was before then some services wont work due to the nature of the throttling/service. For once moving to Entanet for me was a good call by Vivaciti!

I've also had no problems with Daisy.

I'm due to move over to Entanet next Monday (4th Aug).

In reply to a post by Banger:

In reply to a post by nickscs:

I have just been advised by Vivaciti, (on requesting a mac code), that Daisy has started bringing in throttling from Isp to Isp, which is one of the reasons for dropping them. Has anyone else heard this ?

When I first joined Vivaciti on Daisy, I couldn't use ITVPlayer or 4OD during the day due to throttling. I complained to Karl and he had the throttling removed as it shouldn't effect these applications, iPlayer was ok incidentally. If they are bringing back throttling like it was before then some services wont work due to the nature of the throttling/service. For once moving to Entanet for me was a good call by Vivaciti!

Yep I had exactly the same scenario and had to do the same at the time.

Had no problems like this on joining Xilo though so far so I do hope I won't encounter any problems with streaming as I will be one very unhappy customer.

In reply to a post by nickscs:

I have just been advised by Vivaciti, (on requesting a mac code), that Daisy has started bringing in throttling from Isp to Isp, which is one of the reasons for dropping them. Has anyone else heard this ?

yeap ive got the same now so its time to move on.

One of the things I liked about Daisy was the improved stability I found over the BTw connection I had with Pipex /Enta. The line resyncs at random, this has been the case despite several changes of router, removal of all extension wiring etc. With the logging on the Fritzbox I see each event begins with
"DSL not responding (No DSL synchronization)". This is followed by
"Internet connection cleared" This is usually followed by
"Timeout during PPP negotiation" - then another
"Internet connection cleared" then
"DSL is available" (DSL synchronization exists with xxxx/xxx kbit/s) Finally we arrive at
"Internet connection established successfully."

The next "drop" the routine is repeated, it happens at odd intervals Below is a sample of the connection since mid July.
21.07.14 07:06:40 DSL is available (DSL synchronization exists with 8695/991 kbit/s)
21.07.14 21:49:23 DSL is available (DSL synchronization exists with 8088/939 kbit/s
21.07.14 22:09:29 DSL is available (DSL synchronization exists with 7608/931 kbit/s).
24.07.14 01:34:25 DSL is available (DSL synchronization exists with 7608/927 kbit/s).
25.07.14 23:40:00 DSL is available (DSL synchronization exists with 7864/955 kbit/s).
26.07.14 02:13:11 DSL is available (DSL synchronization exists with 7800/939 kbit/s).
26.07.14 04:09:55 DSL is available (DSL synchronization exists with 7736/923 kbit/s).
29.07.14 21:29:25 DSL is available (DSL synchronization exists with 8120/952 kbit/s).
30.07.14 00:25:53 DSL is available (DSL synchronization exists with 7768/952 kbit/s).
30.07.14 04:18:52 DSL is available (DSL synchronization exists with 7928/947 kbit/s).
30.07.14 21:31:37 DSL is available (DSL synchronization exists with 8407/939 kbit/s).
30.07.14 22:25:47 DSL is available (DSL synchronization exists with 8024/959 kbit/s).
01.08.14 03:07:06 DSL is available (DSL synchronization exists with 7768/920 kbit/s).
01.08.14 04:13:12 DSL is available (DSL synchronization exists with 7704/959 kbit/s).

Some periods are a little better, some weeks are worse, there is no pattern recently I saw a resync on 3 consecutive occasions all within a few kbit/s so no radical up/down changes.

I had a line card change and the E side (?) swapped before I left BTw for Daisy, none of this helped, with a new drop wire having been installed when I moved in here (last wiring had been removed when they took out the ducts here) the only unchanged element is the copper between PCP 29 and the street chamber that feeds the pole outside here. Once I moved to daisy I found decent speeds and better stability although over time the sync dropped (as did the throughput) although the throughput evened out in the 7 meg area my sync did seem to yo-yo but the drops were less.

Openjoke have looked at the line and pronounce it ok, but I don't feel it is, now I am back on BTw I see pages on sites i use regularly tha some days - inexplicably - taking up to a minute to load, They never used to and while I cant say it is linked to the instability, its one hell of a coincidence, and despite Vivacitis view that its better for most it seems that for those like me who migrated to them for a better service (which I found once I was off of BTW) and are now worse off its a case of "tough" - at least that was the tone of the response I had from them in this forum - enough to make it certain that I will migrate once (if) we get some idea of what is happening with the promised fibre upgrade to our cabinet.

So I'm back at square one, and very unhappy about it.

I was in a similar position to yourself, I had an unstable connection on entanet / BTW with random disconnects and it would take anywhere between 10 minutes to hours to reconnect, the problem was never resolved.

I switched to C&W LLU with Vivaciti and had no problems with my line / connection, until Vivaciti made the decision to go back to entanet. I found the problem was still there within the first few days. I migrated to Xilo a couple of weeks ago, back on C&W LLU and have a stable connection again.

IRC you do not have the option for C&W LLU at your exchange?

In reply to a post by user7423:

IRC you do not have the option for C&W LLU at your exchange?

You are right - nothing but TT and BTw, and we only finally got WBC after TT unbundled here - BT having previously said that a WBC upgrade for this exchange (Circa 10k lines according to engineers working locally) was not financially viable.

In my case the issue has always been there, right back to when I first took 512k service with Pipex more than 10 years ago, and on dial up the line gain had to be tweaked due to issues with connection and performance, but as ever Openjoke are not concerned and use the threat of SFI charges to deter people for pressing for a proper fix, an area that OFCOM should really be looking at. For some reason the LLU kit seemed to be more tolerant of whatever issue exists with my line and I saw a more stable performance with slightly better speeds on LLU

The old chestnut about lines not being guaranteed for broadband needs to be put to rest. MANY lines only exist now to provide broadband and where a line should be technically capable of providing a decent level of service then this should carry the same obligation as a voice service. This isn't a 7 mile long line to some remote field. Its less than 3km in the middle of town.

Its difficult now because they screwed up the survey for our fibre cabinet and apparently (according to Superfarce wales) our cabinet is "in scope" but for when... who knows, Im at the end of a line rental saver plan and should have been moving now to a bundled deal with FTTC probably with Zen, but their ADSL packages all seem to be capped so are not viable, and when I looked at Xilo I saw mention of migration charge, which is frustrating as my move is only because one half of the circus is avoiding fixing an issue and the other half has made an arbitrary decision which has impacted my QOS and didnt even have the professionalism to inform me it was happening, despite my contacting them to clarify this point.

Yep as bad on BTw as it ever was - in terms of my connectio, thayt really is an Improvement (not)

04.08.14 21:15:16 DSL is available (DSL synchronization exists with 8120/939 kbit/s).
06.08.14 02:01:33 DSL is available (DSL synchronization exists with 7768/923 kbit/s).
06.08.14 04:20:54 DSL is available (DSL synchronization exists with 8024/963 kbit/s).

On Daisy I Saw fewer of these episodes.

On the upside, I had a reply from Superfarce Cymru that says the preliminary work is underway on my Cabinet (whatever work that may be) so maybe there is hope on the horizon once again. one thing I do know, Fibre WONT be with Vivaciti.