Supercharged!!

Edited by deleted (Fri 28-Feb-14 16:06:03)

Upload is still a dog though

Not as fast as my 512 connection



























well it would have been if it was actually 512M, but its a 512K link .


You lucky person.

if I want fast speed I would use 2 talktak 80/20 lines giving me 160/40. for only a few quid more. I do have to supply my own load balance router though.

In reply to a post by commsguru:

if I want fast speed I would use 2 talktak 80/20 lines giving me 160/40. for only a few quid more. I do have to supply my own load balance router though.

all you get with a router that does "Load Balancing" , is exactly that, one load giving you 80/20 and the other load giving you 80/20, you don't get bonding of the two 80/20 lines to give you 160/40, for that you need something a little more sophisticated than a cheap router that just does Load Balancing or Failover ( even the more expensive Draytek Vigor routers don't do proper Bonding of 2 lines ( and they never have done contrary to popular belief in these forums )

In reply to a post by pcoventry76:

i think there is a rumour it might increase? When i do the TBB test I am often seeing 15-16mbps during it but it settles on 11-12

Don't have Virgin here, but I read years ago that the max an area (cab?) gets is 16 or 18 mbps upload, i.e everyone in the area shares that upstream bandwidth. Anyone know anything more about this? I'd much rather have 100/30 then 152/12.

Virgin Media will getting better and better in near future. They will bring in better upload one day maybe next year.

In reply to a post by brandscill:

Upload is still a dog though

Yeah true, but who care as long I still got FTTC upload of 18 Meg.

Is that true about no downstream traffic management on the supercharged product, ie, download as much as you like during peak hours, unhindered ???

It is what we have been told directly by Virgin Media

In reply to a post by pcoventry76:

I don't get it, i am told by CEO letter that whilst it's unlimited if I continue to download Iwill have speed restricted, and then a week later it's publicly removed and speeded up!

Why? How much do you download in a month on average?

I was with Blueyonder back in the days before Virgin, service was always excellent and no stm, then as soon as BT's FTTC became available I jumped onboard, I may give Virgin's 152 Mbit service a try when my BT contract expires in a few months.

In reply to a post by pcoventry76:

i was doing around 2TB a month but that was not the issue. I was downloading for several hours overnight every night even though that's what the letters tell us to do it was too much.

meanwhile my friends on FTTC were doing 10TB + and hearing nothing, Oh well, not something I will get while I live where I am.

Wasting my time here but why do you download 2TB a month? It's like you and your friends see it as some sort of achievement? It is a shared & finite resource after all... I have access to a couple of servers with gigabit connections yet I download less than 10 GB a month between them because I download what I need. And on my personal connection it's always less than 400 GB; again I download/stream only when I need to.

Does anyone know what people on old products like 20meg will get upgraded.
I got VM to give a friend the superhub about a year ago, he is on 20meg. I asked VM if they could give a free upgrade to 30meg. VM said only if he pays more. so he declined and stated on 20meg.
I wonder how many people are on 10, 5, 2meg or even 512k packages.
Am I right in beliving the superhub could do 400meg.

Just got it! Instant upgrade after one hell of a battle! Don't be put off by obstacles put in your way. Some of the sales / retentions team are not up to speed (pun intended) and swear blind that even though your next door neighbour can have the upgrade, you can't. Indeed they palmed me off to 'technical' in Bangalore, just to get rid of me.

My second attempt got me put through to a very nice and bright person called Lisa who re-contracted me immediately and also saved me £5.00 a month. The upgrade happened before we ended our conversation.

We had a really good conversation about other stuff. Lisa wouldn't tell me the colour of her underwear, but she did say that she would speak to the sales team about ensuring that requests for upgrades from existing customers. She also confirmed that the 152Mb was so that VM could say they offered twice the maximum down speed offered by BT Infinity.

Lisa also confirmed that the reason that the rollout had been phased for existing customers was that the admin system would not have been able to manage all those upgrade actions in one go and that the new customer opportunity was to catch new customers. She agreed that this was being rather mean to existing customers especially when, as I have discovered, you can get 152 Mb for less than you get 120Mb because of discounting.


http://www.thinkbroadband.com/speedtest/button/13936...

http://www.speedtest.net/result/3340326901.png

EDIT......................................................................................................................................

Some VM customers may get their 152Mb even though their area hasn't been re-segmented. They may notice that they only get 140Mbish in peak periods. Generally you can tell that you have been re-segmented if your Super Hub is using all 8 downstream channels.

Edited by deleted (Sat 01-Mar-14 17:27:04)

I'm one of those VM customers who never got traffic managed. I always got 126mb/11.6Mb 24/7/365, even when I had been using P2P heavily.

Now I don't care because now, as of 1 hour ago, I have 152Mb/ 12Mb. Effectively this is 160Mb/ 12.2Mb because VM have allowed for overheads in the modem config.

http://www.speedtest.net/result/3340346564.png

http://www.thinkbroadband.com/speedtest/button/13936...

Edited by deleted (Sat 01-Mar-14 10:48:14)

Be aware of course that there are faster BT Infinity products available, just to only around 100,000 premises

In reply to a post by MrSaffron:

Be aware of course that there are faster BT Infinity products available, just to only around 100,000 premises

Be careful as this is NOT available to my area. lol

In reply to a post by MrSaffron:

Be aware of course that there are faster BT Infinity products available, just to only around 100,000 premises

Had Openreach actually carried out what seemed to be the original plans and passed 10% of the intended NGA footprint with FTTP that may be relevant.

Sadly it seems even of that 100,000 a good part are in gap-funded Cornwall.

100,000? Probably not worth the mention then even if you are trying to big up BT.

Question is will BT fightback to get FTTC to equal Virgin Media 152Meg? I doubt it won't be. Never mind that FTTPoD 330/30 (far too expensive installation charge, long contract 36 months and too much monthly charge £99 exc vat)

Edited by adslmax (Sat 01-Mar-14 14:57:23)

Not trying to big up BT, could have easily said Claranet has FTTP available to 100,000 properties too. Plus the 1000's in the KC network foot print, plus all the Hyperoptic coverage

Just trying to make people realise that Virgin Media is only the fastest UK provider if you caveat the statement.

Yes some sadness, but still is out there and in the UK.

Not often a retail provider gets a Culture Secretary to endorse a new product though

Those caveats only become meaningful if they refer to countrywide availability on a massive scale. VM's 152Mb is available across all of it's non-ADSL network to all that ask, i.e. 4.3 million approx.

In reply to a post by roughbeast:

Those caveats only become meaningful if they refer to countrywide availability on a massive scale. VM's 152Mb is available across all of it's non-ADSL network to all that ask, i.e. 4.3 million approx.

Don't VM pass over 13 million homes in the UK?

In reply to a post by adslmax:

Question is will BT fightback to get FTTC to equal Virgin Media 152Meg?

Nope.

Don't bother going there. He's a bit fickle and doesn't know why he downloads so much because he used to change his ISP at the drop of a hat and on one occasion said that he didn't need to download much nowadays.

Edited by deleted (Sat 01-Mar-14 23:50:03)

Virginmedia may have 12.5m customers but only a tiny proportion can have 150/10 today. I'm still on 60/3 with the prospect I might get 100/3 at the end of 2014.

I wish they would upgrade the uplink to the promised 10% rather that this Supercharged marketing hype.

You can have it today even if it says your free upgrade is later in the year. Do a check on your postcode using an address of someone who is not with VM. You will more than likely find that the upgrade is available now, but only to new customers. Ring CS and point out that you would like the upgrade as a long-standing customer. Argue the point as necessary. You will get upgraded. You will get re-contracted, but may also get a discount.

http://www.speedtest.net/result/3342464013.png

Edited by deleted (Sun 02-Mar-14 10:17:51)

Customer Services tell me they will increase the upstream to at least 15Mb later.

You are right. Next door can get it as a new customer. I will telephone tomorrow and persist.

Might be worth a try today, although you may get Bangalore!

Edited by deleted (Sun 02-Mar-14 17:40:06)

I haven't posted anything to you for months. I replied to another poster so back off!

edit: If you don't like people telling it like it is then stop boasting about the speed you get and the amount you download as you did the same on adsl with another ISP and must have ruined other user's experience of their internet use!

Edited by broadband66 (Sun 02-Mar-14 17:44:26)

Edited by deleted (Sun 02-Mar-14 17:55:43)

Yes, I was referring to the lovely Telford. He is more cuddly than a troll - a pixie perhaps.

In reply to a post by pcoventry76:

From today VM finally becomes a serious player - no downstream STM and double the speed of BT? you betcha!

http://www.thinkbroadband.com/speedtest/results.html...

http://prntscr.com/2wldiu

http://prntscr.com/2wle1n

http://prntscr.com/2wlfte

http://prntscr.com/2wlvba

Hey pcoventry76, don't you just hate Sunday peak time speeds. --> http://i.imgur.com/GONohBU.png - guys at TBB, your latency times are a bit high, might wanna get that checked out .

In reply to a post by pcoventry76:

meanwhile my friends on FTTC were doing 10TB + and hearing nothing, Oh well, not something I will get while I live where I am.

Guess they just gotta have all the latest Linux distro's.

Edited by deleted (Sun 02-Mar-14 20:18:06)

Edited by deleted (Sun 02-Mar-14 20:39:10)

In reply to a post by pcoventry76:

i will never understand why people have an issue with mega downloaders, unless you are the ISP paying the charges OR your service is being affected then id on't see it's anyone's concern.

Because it shouldn't be encouraged. I believe it only takes 1 or 2 people in a cable area on the high speed packages to introduce high latency/packet loss and snail speeds. On FTTC it takes a few more, yes, but still, it doesn't take a massive amount of people.

In reply to a post by pcoventry76:

I don't know - i don't ask them what they do..

TBH, I don't think the ISP's care what the customers download at the end of the day, unless they are trying to profit from it.

In reply to a post by pcoventry76:

it shouldn't be encouraged?

really, i am lost for words. People who want high speeds are already encouraged by wanting the high speed!

High speeds are meant for getting data faster, not so you can download the internet...


...For some people, time = money.

Wasting my time here, I give up.

Edited by deleted (Sun 02-Mar-14 21:56:59)

"There is however a law against what you are doing."

And what exactly is the law you speak of?

" I agree although I got told off for downloading too much in an actual letter which said it is unlimited but if I carried on downloading as much I would have my speeds reduced."

Seems like your ISP DID object and a fast connection is not just for downloading lots of data, as another poster commented on another of your posts, a fast connection can be used to download a small amount of data but in a more timely manner to enable that person to go about their business.

As you have posted in the past, you had a relatively slow connection but still downloaded huge amounts.

Surely you can't deny what you have posted?

I have never been rude to you but have never agreed to your love of downloading 24/7 as seems to be the case. But you HAVE been rude to others. If you're not happy with people disagreeing with you then don't bother replying or constantly boasting about speed and amount downloaded.

Edited by broadband66 (Mon 03-Mar-14 15:54:12)

In reply to a post by pcoventry76:

I believe 50mbps will be the bottom tier to all at some point, VM have done trials of 1.5Gbps and as it was to a small town I think it might have been SH2's but I don't know for sure.

The trial of 1.5Gb was to East London Tech City and used 2 x 16 downstream modems bonded with a bit of business grade kit.

Superhub maxes out at 400Mb down, ~108Mb up.

In reply to a post by Ignitionnet:

Superhub maxes out at 400Mb down, ~108Mb up.

I want this ^^^^

Edited by deleted (Mon 03-Mar-14 18:57:31)

Advertising against themselves now... what ever next!

i blagged faster speed free early from retentions and its costing me £2.43 a month less but i had to sign a new contract.

http://www.thinkbroadband.com/speedtest/results.html...

Since this started, On 2 lines in N.Ireland (One in Londonderry and one in Belfast), I have noticed terrible packetloss... below is a snapshot of the worst. Before March there was never an issue with any packet loss at all.

http://www.thinkbroadband.com/ping/share/c942e0c2778...

http://www.thinkbroadband.com/ping/share/02be190f611...

Now Belfast looking just as bad.... what a shambles!

Edited by BuckleZ (Sat 08-Mar-14 13:07:38)

Link does not work

http://www.thinkbroadband.com/ping/share/02be190f611...

Try that

Both the lines (in 2 diff towns 80 miles apart ) were perfect until the last week.

Something is up.

Luckily my area has dealt very well with the changes.

We haven't even required 8 downstream channels yet, still on 6 and my BQM's tend to have a lower ping than most other I see around the UK on Virgin.

Might go back up to 120/152 soon too!

im on 152mb in Swansea using a SH2 in modem mode connected to a Netgear WNDR3700V4 router.

http://www.thinkbroadband.com/ping/share-thumb/569ed...

In reply to a post by BuckleZ:

Since this started, On 2 lines in N.Ireland (One in Londonderry and one in Belfast), I have noticed terrible packetloss... below is a snapshot of the worst. Before March there was never an issue with any packet loss at all.

http://www.thinkbroadband.com/ping/share/c942e0c2778...

That, my friend, is the dreaded over-utilisation raising its ugly head...

I had very similar problems for about 6 months during 2011 which caused me to leave Virgin and go back to ADSL (a measly 3mbps) as no FTTC in my area. I did, however, rejoin Virgin a little over a year ago as the problems had been resolved in my area. Virgin are able to alleviate such problems on-the-fly as reroute traffic/customers through different nodes and am curious to know whether the problems you noted in the 'Virgin Belfast' TBB BQM Graph have disappeared, as it seems to show that the problem disappeared at around 1450hrs on Saturday, 8th March 2014?

I am definitely going to get on to Virgin as I have just passed the first anniversary and am on 60/3mbps at the moment and see that a 'neighbour' could get 152mbps if ordering today.

In reply to a post by Yves:

You are right. Next door can get it as a new customer. I will telephone tomorrow and persist.

Yves, how did you get on, did you give Virgin a call?

As an aside, here is my current TBB BQM Graph:

My Broadband Ping

Edited by deleted (Sun 09-Mar-14 08:38:58)

http://www.thinkbroadband.com/ping/share/cedc4646a14...

All back to normal on both lines.

i had a very similar problem to this......

It turned out there was a SNR issue in the area and as soon as that was fixed my connection returned to norman.

Edited by deleted (Sun 09-Mar-14 22:19:49)

Well for once I'm very happy with my connection, been playing xbox a lot lately and streaming Sky player from around 2-5am every night this week and not one issue.

http://www.thinkbroadband.com/ping/share/3e73db92542...

I've got SH2 with Supercharged 50MB Large BB !!!

Have you opted for the Essential Family Collection or BB + TV Dual deal?

If you take the basic phone line too, you can get the Essential family Collection that is £54.99 at full price without offers.

http://store.virginmedia.com/bundles/essential-famil...

You could also request a Netflix trial and a discount,

I got it for £49.99 per month for 6 months and then £54.99 with 6 Months Netflix on new 12 month contract.

I was also promised I will get another discount if I phone back after my £5 runs out.

Oops got off subject a bit here!

Serious problem in my area with very high utilisation and virgin media say it won't be fixed within 3 months later and told me I had to stay with below 2Meg for now. I only signed up 152 Meg a week ago, oh great, I cannot cancel it now as it went pass over 7 days cooling off period. Wish I never went back with Virgin Media.

Feel angry now!

http://www.speedtest.net/my-result/3361881060

http://www.thinkbroadband.com/speedtest/results.html...

If the issues continue then you could email the CEO office and request cancellation without further charges die to the issues your having and I'm assuming you switch to virgin from FTTC,

In my opinion that was a silly step unless that was not fulfilling your requirements.

It's a joke really. First 7 days I getting 159-161Meg and after 7 days, it crashed down to below 2Meg. I thought Virgin Media should be able to cope with network? What the point of 152Meg supercharged if there is high utilisation in my area? I feel cheated now.

Edited by adslmax (Mon 10-Mar-14 23:54:08)

Might be that more and more people are now getting the new speeds and also virgin has removed its traffic management policy off downloading so now the network might be running at full and it's putting stress on hardware and servers, if your saying it has just happened the relax for a couple of days and see if it improves and reboot the super hub a few times during the day too.

Might of crashed from high usage over the weekend.

I did try rebooting superhub 2 and also did reset on it too. Still same. Good job I got FTTC still. I am using FTTC for now. I will phoning up CEO and complaint tomorrow.

Edited by adslmax (Tue 11-Mar-14 00:01:11)

Ok, let's us know how you gent on.

I think u are right that more and more peoples rush and sign up for 152 and network become heavy congestion now and cannot cope with it. But, surely virgin media should LEARN FROM THIS if this ever happen?

http://www.thinkbroadband.com/ping/share/33b23f14892...

Edited by adslmax (Tue 11-Mar-14 00:07:48)

Your BQM is pretty stable considering your speed, just to make sure you are testing using Ethernet connection and not wireless.

Normally with congestion the graph would be very spikey and have much more packet loss

I just found out and shocked someone stealing my wifi on superhub 2 as there is no ones using my wireless in my house except me on connected via ethernet as there two wireless to mac address elsewhere on 5GHz and I had disabled it, and suddenly speed return to 160Meg.

Cheeky b*****d whoever stolen my wifi key. Found it under device connection status

Edited by adslmax (Tue 11-Mar-14 01:02:54)

Ok, so everything is back to order now then?

http://www.speedtest.net/my-result/3361985027 yes it all normal now. Cos two peoples using my wireless that why. Strange as I use very strong wifi security with more than 14 chars with lower, upper, numbers and letters. I will report to virgin media tomorrow.

Very bad security flaw on superhub 2. I turned it off now.

Oh yes forgot about that it is 28 days cooling off period

Speed all ok now
http://www.thinkbroadband.com/speedtest/results.html...

WiFi never safe! Best way is ethernet direct from superhub 2 to pc and disabled wireless.

Edited by adslmax (Tue 11-Mar-14 01:38:26)

I just had enough with virgin media rubbish 1.7Meg from 152Meg, this is not unaccepted sold as a 152Meg product service to me as fed up with high utilisation in my area and no fix time is given. Just cancel it and put 30 days notice in.

http://postimg.org/image/b5el3ta8z/

Edited by adslmax (Tue 11-Mar-14 14:53:41)

Edited by deleted (Tue 11-Mar-14 17:04:12)

lucky the manager agreed it was due to my area high utilisation and offer me as a goodwill gesture of one month free broadband until the last day of my disconnection taken on the 10th of April. They also noted that 7 days is not correct as it was 28 days cooling off period.

Edited by adslmax (Tue 11-Mar-14 16:59:53)

I have no experience on load balancer with 2 x FTTC? How to do this? I did asked Plusnet about this but they rejected it.

Edited by adslmax (Tue 11-Mar-14 17:33:04)

Edited by deleted (Tue 11-Mar-14 18:26:12)

I might seriously consider try 2 x FTTC to get speed below:

72Meg x 2 = 144Meg down
17Meg x 2 = 34Meg up

Is that correct with 2 x BT Master Socket?

But problem is what about BT Openreach Modem? It need 2 x of it plus 2 x routers plus one load balancer router?

My virgin media is still [censored] speed all day http://www.speedtest.net/my-result/3363716790

http://www.thinkbroadband.com/speedtest/results.html...

Edited by adslmax (Tue 11-Mar-14 18:53:59)

I am so shocked as my back garden cable was sharing with other neighbour as they try to stealing my connection. First time I notice it today. I haven't been to back garden for months. Report to virgin media now.

Edited by deleted (Tue 11-Mar-14 20:53:26)

You clearly have no idea how the virgin network works. They're not stealing your connection.

Yeah, I used to share my drop from the cab with my neighbor for 3 months whilst virgin sorted out a re-pull for them, they don't get any access to your equipment its simply just sharing the frequencies sent down the cable.

And as far as your Wireless being "hacked" goes, it don't seem correct as when you was doing the speed test's it would of pulled a lot more bandwidth than you shared with us due to the load balancing..

And..

The only issue I know of with wireless security on the SH2 is that when it is starting up after a restart the networks broadcast for some seconds un-protected and don't require a WPA passkey to be entered, In that time the "hacker" can login to the SH2's GUI with the default admin password and get the WPA passkey so that once the network secures its self they can login "legitimately"

That's why I always recommend changing all WiFi names and passkeys and also the GUI passwords too as most ISP readily configured routers have these issues due to them using calculators to make the security details and later on you can just enter the SSID online and get the passkey to login.... I know as i have done this in the past with Sky, O2 and BT routers and that's not to mention the wifi security gap that can be taken advantage of too.

I don't use wifi anymore. I turned it off. I stick with ethernet cable and encryption powerline (homeplug)

They offer me three months free of charge and removed 12 months contract. And they had admitted that it was high utilisation in my area and the fix could be within 3 months. They also asked me to ring back if there is no fix time as I have two option choices, leave or they could give me a further free of charge. They admitted that a staff shouldn't have upgraded me to 152Mb as a mistake because of problem ongoing with 152Mb in Telford area.

Oh well, at least I got three months free!

In reply to a post by pcoventry76:

I see yo got 3 months free?

How £54.53 is more than £70.5 which is what 3 months @ £23.50 is i just don't know.You basically got 2 and a quarter Months.. but anything free is good

first month of 152Mb is free, the next two more months is £47.00 (free) out of -£54.53 and after that, the bill will be left over with in credit of -£7.53

Edited by adslmax (Thu 13-Mar-14 11:28:52)

Edited by deleted (Thu 13-Mar-14 12:46:32)

In reply to a post by pcoventry76:

And sorry for the confusion. It was 6 months at £23.50 and then 6 at £28.50 last time I looked.

It's had changed now. 3 months at £0.00 then 3 months at £23.50 then remaining 6 months at £28.50 but no contract. As manager had adjusted it

Lucky you my speed has dropped from a constant 120 Mbit to 2 Mbit.

In reply to a post by scorpion:

Lucky you my speed has dropped from a constant 120 Mbit to 2 Mbit.

I assume you have reported a fault.

Some guy reported the same issue in the VM forum. Is that you?

If that is you, I suggest you keep your trolling to that forum and not spread it here.

If it isn't you, then I sincerely aplogise and hope you get the fault fixed shortly.

I will report the fault tomorrow, I thought it would clear if I rebooted.

No I have not posted this on any other forum.

@pcoventry76 why are u still using virgin media 152Mb? I thought u don't like virgin media?

There's nothing wrong with a person changing his mind, particularly when there is no suitable alternative provider. VirginMedia has its many faults such as untidy installations, the appalling Indian call centre, horribly slow upload speeds and a total disregard for customer loyalty.

I've left and returned to VM about 3 / 4 times, but that was after only ADSL at between 5-8mb available but was never very stable on the old battered lines.

4th time was when I moved home really far from the exchange and still no FTTC was available and ADSL was 2mb as tested with Sky LLU connection which pcoventry will remember.

In reply to a post by pcoventry76:

I agree, Not sure who's reply that was in response to but for me I have no other option apart from ADSL and looking at my NTE5 today it;s very old and I had to go on LLU to get any decent speed (even then it was 6mbps)

adslmax already has 76mbps FTTC live in his house so he has options aplenty. I really do think he is better off canning VM (for the final time) and getting another line in - he can still get he 152mbps down but he will have I think about 34mbps upload.

Anyone I am sure who had the choice would do the latter, it's after all the same cost roughly

He came back after leaving because of the poor service to then leave and then come back and then leave again.

I thought I was a yo-yo when I left and came back once!

But here we go, my FTTC is rubbish www.speedtest.net/result/3371340893.png as I had problem with slow speed all this week between 8pm and 12am.

In reply to a post by pcoventry76:

Then I don't know what to suggest.. apart from get on to plusnet

Already start thread on plusnet

Edited by adslmax (Fri 14-Mar-14 23:55:23)

Edited by deleted (Fri 14-Mar-14 23:56:38)

Hmm.

I quit. goodbye

This is the worse graph I ever see for my superhub 2 (only ethernet to my pc) no wifi (disabled)

http://www.thinkbroadband.com/ping/share/450b30e8093...

Pattern is so regular that it looks more like a router software issue, are outbound pings varying over same pattern?

Routers often treat ICMP response as a low priority, which can result in patterns like this.

I find my 3mb uplink (SH1) is easily saturated and that distorts the graph. This is my ping monitor graph where you can see at 10am when a mobile phone started uploading 300 pictures to the cloud.

Edited by deleted (Sun 23-Mar-14 12:29:52)

Router reboted a few hours ago, came back online...

http://www.speedtest.net/result/3395928697.png

Download Speed: 53468 kbps (6683.5 KB/sec ) Upload Speed: 3016 kbps (377 KB/sec )

Free upgrade from 30Mb, good stuff.


Another positive point for Virgin, they kept to their end of March deadline for my area. Top job.

Edited by BuckleZ (Wed 26-Mar-14 00:38:38)

Did you have to do anything to accept the upgrade or did you just get it?

I don't control the account, i believe you have to sign into the members site and agree to it, which starts another 12 month contact.

My flat mate done it a few months back when we got the initial email.

It doesn't matter anymore. I was meant to have it first end of March, then April. Now it's anytime between June and August. I'll be moving to a non virgin area end of June.

Oh it's been here since day one. Just couldn't get it without resigning so was happy to wait till end of March.

Never mind

In reply to a post by pcoventry76:

In reply to a post by brandscill:

Oh it's been here since day one. Just couldn't get it without resigning so was happy to wait till end of March.

Never mind

As has been said many times before.. Getting the new speed does not force you into a new contract. I've had it 2 weeks had nothing come through and VM always send contracts in the post. Even Ben said there was no contract.

Yes, I'm aware when the free upgrade to the new speed comes (at the time specified on the supercharged website) it doesn't force you into a new contract, but when ringing up and trying to get it earlier (when it became available to new customers) retentions wouldn't do it without putting us on a new contract so I decided to wait till end of March, then April, now June-August.

Edited by deleted (Thu 27-Mar-14 13:16:10)

I don't deny other people have managed to get it without a need to resign a contract, all I'm saying is I was flat out refused and have been twice now. No technical reason for it, just retentions told me that they would only be able to do it if I was to sign a new contract.

I might try calling up again this weekend and trying my luck but the women I spoke to on the prior occasion said I had to choices, take a new contract and get it now, or wait for the free upgrade as and when they push it out to existing customers in my area.

I need a direct line to the guy you spoke to!

Edited by deleted (Thu 27-Mar-14 16:39:58)

Never mind! The connection is borked at the moment anyway so trying to get that fixed right now.

Today an Indian gentleman in a vm jacket, vm bag and clipboard knocked on my door and tried to get me to review my package as he said he could give me 100mb broadband cheaper than I'm currently paying. After turning him away I called vm retentions yet again to enquire.

It would seem that my free supercharge upgrade has now slipped to December 2014-April 2015.

I've been with VM for two years and have 60/3 broadband and the basic phone line. For that I pay £21.75/month plus the annual line saver payment.

I got offered 100/10 broadband on a 12 month contract for £10.50/month plus the annual line saver which I have already paid. I accepted that and got an immediate upgrade but the speed is 100/6. The huge price reduction is said to be due to a loyalty discount which will stay on my account for 18 months.