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Hello everyone
Swish Fibre contractors are currently digging trenches in pavements around us (Beaconsfield). I'm tragic enough to find this reasonably exciting and hopeful that we would be able to order an actual real fibre service within 6 months.
Does anyone have any opinion or experience of service with them so far?
Their website is sparse on technical detail, which is a shame for a provider potentially able to cater to an enthusiast/technical market.
I have the following questions...
1) Does Swish support IPv6 natively?
2) If so, do they provide a fixed IPv6 delegated prefix?
3) Anyone know the make/model of router provided?
4) I'd prefer to not use the ISP router, though perhaps in bridge mode. Anyone know if this is supported?
5) What is the connection that arrives into the property... is it fibre LC/SC or cat5/6 RJ45?
6) I assume this will be a closed-access network until an inevitable merger/aggregation by a larger operator in some years? I assume there isn't a national infrastructure/duct sharing agreement in place at this stage.
There was also a flyer for another fibre provider Hey!Broadband a few weeks ago. I would be interested to know if there's some sort of agreement between Swish and Hey! to share infrastructure or if we are in for another session of "Mr Bull: we're digging up the road"
Cheers, B
Edited by seb (Sun 21-May-23 21:32:26)
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Hey Broadband customer here. Hey's network (Fibre & Wireless) is completely separate to Swishes. 2 different FTTP providers with they own networks, one being a lot more expensive than the other at the moment.
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Ah ok, interesting. Well there's lots of Swish activity around here. New cabinets, trenches, manhole covers and looms of fibre appearing on telegraph poles.
I have not seen any activty for Hey!Broadband yet. Just a flyer which I thought intially was something from Tesco.
What is the Hey! connection into the property? Is it fibre or cat6/copper?
To be fair Swish's pricing seems reasonable. It's about 20% more than we pay for Zen for symmetrical speeds that should be at least 700% faster than our current VDSL 60/12. Zen have been great for years and I would always recommend them but since there's a fibre provider going down our road then that's extremely tempting.
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Register (or login) on our website and you will not see this ad.
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It's an fibre connection that plugs directly into their provided GPON TPLink Archer router (which can be put into Bridge mode if required). There's no ONT.
Lots of Swish activity where I am too. Their infrastructure was installed down my road back in March but it's still not live. They originally told me go live was May but clearly something has happened to delay that.
Very happy with HB, would recommend them.
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It's an fibre connection that plugs directly into their provided GPON TPLink Archer router (which can be put into Bridge mode if required). There's no ONT.
Lots of Swish activity where I am too. Their infrastructure was installed down my road back in March but it's still not live. They originally told me go live was May but clearly something has happened to delay that.
Very happy with HB, would recommend them.
You seem to just be posting about Hey Broadband - are you affiliated with them in some way?
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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No, nothing to do with them. Just someone who's excited to have a symmetrical gigabit link after years of living in an underserved area.
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5) What is the connection that arrives into the property... is it fibre LC/SC or cat5/6 RJ45?
Fibre will be routed to an internal location, requiring at least a single socket power outlet, and terminated on SC/APC connector. This will directly plug into a provided GPON ONT/router. Any FTTP service (in this country at least) will always have the user interface presented as ethernet via RJ45 on the providers kit. In some other countries FTTP providers allow end users to provide their own equipment (GPON routers, ONTs or pluggables).
6) I assume this will be a closed-access network until an inevitable merger/aggregation by a larger operator in some years? I assume there isn't a national infrastructure/duct sharing agreement in place at this stage.
Safe assumption. Only Openreach through PIA provides chargeable access nationally to its duct and pole infrastructure, but the reverse isn't the case with AltNets as they build the infrastructure currently for their own use. Many don't even lay ducts in the traditional type, but rather direct-bury bundles of small bore blown fibre micro ducts.
There was also a flyer for another fibre provider Hey!Broadband a few weeks ago. I would be interested to know if there's some sort of agreement between Swish and Hey! to share infrastructure or if we are in for another session of "Mr Bull: we're digging up the road"
As above.
Edited by Pheasant (Wed 02-Jun-21 09:22:44)
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Not using them yet but they've started digging where I am too and I got a couple answers from them by e-mail that fit your question
1) Not IPv6 yet, but it is on their roadmap. They couldn't give me a timeframe though
4) They told me they supported using your own router connected to their ONT
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Hey batfastad.
1) Does Swish support IPv6 natively? IPv6 is in development with plans to perform further testing with our early adopters in the next 3 months
2) If so, do they provide a fixed IPv6 delegated prefix?
3) Anyone know the make/model of router provided? Depending upon on the make up of your LAN we either provide a SmartRG SR400 or a Plume SuperPod - this will change when we get our hands on 802.11ax (Wi-Fi 6) equipment
4) I'd prefer to not use the ISP router, though perhaps in bridge mode. Anyone know if this is supported? We do not force customers to use our router and you are welcome to connect your own
5) What is the connection that arrives into the property... is it fibre LC/SC or cat5/6 RJ45? 10 Gbps XGS-PON SC/APC connector
6) I assume this will be a closed-access network until an inevitable merger/aggregation by a larger operator in some years? I assume there isn't a national infrastructure/duct sharing agreement in place at this stage. It is a closed access network
All the best.
Chris (Swish Fibre Team).
Edited by Swish_Fibre (Thu 15-Jul-21 12:54:30)
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5) What is the connection that arrives into the property... is it fibre LC/SC or cat5/6 RJ45?
10 Gbps XGS-PON SC/APC connector
Adtran ONT?
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Thanks for the update Swish_Fibre!
An IPv6 estimate of under 12 months is great news. I'd be absolutely happy to test as well if I can get signed up soon after we move.
The actual connection into the router still confuses me somewhat. My router is an EdgeRouter ER-X-SFP so I can easily throw an SFP/GBIC of some flavour into the SFP port.
From what I understand most domestic FTTP/GPON connections require an adapter (ONT?) to take the physical fibre connection, perform some de-mux/auth, then output ethernet.
Is the ONT provided as a separate unit to the router by ISPs?
So even though I have an SFP socket, I imagine I still use the ISP's ONT then GbE to my router.
Cheers, B
Edited by deleted (Fri 16-Jul-21 13:10:49)
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It’ll be a copper GbE port on their ONT that you take into your router.
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5) What is the connection that arrives into the property... is it fibre LC/SC or cat5/6 RJ45?
10 Gbps XGS-PON SC/APC connector
Adtran ONT?
We partner with Adtran for our optical and router hardware.
Chris
Swish Fibre Team
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Thanks for the update Swish_Fibre!
An IPv6 estimate of under 12 months is great news. I'd be absolutely happy to test as well if I can get signed up soon after we move.
The actual connection into the router still confuses me somewhat. My router is an EdgeRouter ER-X-SFP so I can easily throw an SFP/GBIC of some flavour into the SFP port.
From what I understand most domestic FTTP/GPON connections require an adapter (ONT?) to take the physical fibre connection, perform some de-mux/auth, then output ethernet.
Is the ONT provided as a separate unit to the router by ISPs?
So even though I have an SFP socket, I imagine I still use the ISP's ONT then GbE to my router.
Cheers, B
No problem at all.
Feel free to DM me when you go live and we can talk further about IPv6.
The ONT is currently a separate/mandatory unit.
https://postimg.cc/G8XP3MqF
https://postimg.cc/vgYLsRL8
Chris
Swish Fibre Team
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@Chris at Swish Fibre - When do you guys plan to go live with your Gerrards Cross deployment? Your website has said register to pre-order since March-21.
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@Chris at Swish Fibre - When do you guys plan to go live with your Gerrards Cross deployment? Your website has said register to pre-order since March-21.
We're live in a number of areas in GC.
Feel free to PM me your address and I'll see if I can give you an indication of when we will light up your street.
Chris
Swish Fibre Team
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@Chris Do you have any planned dates for Bourne End yet? I've been able to pre-order but not had an indication of any timeframe yet
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@Chris Do you have any planned dates for Bourne End yet? I've been able to pre-order but not had an indication of any timeframe yet
Please PM your address to me and I'll see if I can provide an indicative date for you.
Chris
Swish Fibre Team
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Just had a letter through the door about Swish Fibre digging up my road in Beaconsfield, and like clockwork they've been working quick!!
I'm out of contract on Sky Broadband, had a chat to the workmen (super friendly guys) and there digging out and doing my road for Swish.
Do you know when parts of Beaconsfield will go live, I'd rather not give out my address on the forum, but I'm tempted. (I reckon I could do battle with a mobile broadband SIM for a couple of months)
EE 4G >> Plus Net >> Uno Fibre + .>> Sky Fibre (80/20)
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Or just pay the out-of-contract price on Sky for a couple of months - the markup is probably cheaper than buying an unlimited data SIM on a short term deal.
Or take FTTC from one of the providers with 1-month contract (but there will likely be a setup fee).
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Just had a letter through the door about Swish Fibre digging up my road in Beaconsfield, and like clockwork they've been working quick!!
I'm out of contract on Sky Broadband, had a chat to the workmen (super friendly guys) and there digging out and doing my road for Swish.
Do you know when parts of Beaconsfield will go live, I'd rather not give out my address on the forum, but I'm tempted. (I reckon I could do battle with a mobile broadband SIM for a couple of months)
Hey juzzy25.
Feel free to drop me a PM with your address and I'll see if we can give you an ETA for service.
As I'm sure you are aware you can keep your Sky services on a rolling contract until your property is ready for our service.
All the best.
Chris
Swish Fibre Team
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Hi Chris,
Farnham resident here, and excited to see the Swish roll out progressing. I had a very attractive pre-order offer (12 month reservation with no obligation) that I've taken up.
A few questions, please:
1. I've read on Swish's Facebook page that Swish provides Plume Superpods as the main router and additional pods (Mesh) as needed. Is the Superpod the newer WiFi 6 hardware version?
2. I've also read (same source) that Swish is "currently reviewing our main router offering". Any more information that you're able to share (any decision on new equipment; timeframe)?
3. I'm aware that Swish allows customers to use their own routers. Any known issues with Netgear Orbi Mesh systems? I've been using a RBK50 system for about 4 (mostly hassle-free) yrs now and would need a compelling reason to change (for example, WiFi 6).
Many thanks in advance for your help.
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Hi Chris,
Farnham resident here, and excited to see the Swish roll out progressing. I had a very attractive pre-order offer (12 month reservation with no obligation) that I've taken up.
A few questions, please:
1. I've read on Swish's Facebook page that Swish provides Plume Superpods as the main router and additional pods (Mesh) as needed. Is the Superpod the newer WiFi 6 hardware version?
2. I've also read (same source) that Swish is "currently reviewing our main router offering". Any more information that you're able to share (any decision on new equipment; timeframe)?
3. I'm aware that Swish allows customers to use their own routers. Any known issues with Netgear Orbi Mesh systems? I've been using a RBK50 system for about 4 (mostly hassle-free) yrs now and would need a compelling reason to change (for example, WiFi 6).
Many thanks in advance for your help.
Hey Axel, thanks for reaching out, I hope you're well.
1. I've read on Swish's Facebook page that Swish provides Plume Superpods as the main router and additional pods (Mesh) as needed. Is the Superpod the newer WiFi 6 hardware version?
We currently supply the 802.11 ac (WiFi 5) version of SuperPod, but we are currently reviewing our options for WiFi 6 with a view to make this available in early 2022.
2. I've also read (same source) that Swish is "currently reviewing our main router offering". Any more information that you're able to share (any decision on new equipment; timeframe)?
Part of the project mentioned above. Sorry I can't be any more specific at this point.
We originally installed a Smart/RG SR400 but it didn't live up to our high expectations so we dropped it in favour of installing a Plume SuperPod as an interim measure. The SuperPod is an impressive piece of kit (in my opinion), and certainly gives our support desk an impressive amount of insight to help resolve customer queries.
3. I'm aware that Swish allows customers to use their own routers. Any known issues with Netgear Orbi Mesh systems? I've been using a RBK50 system for about 4 (mostly hassle-free) yrs now and would need a compelling reason to change (for example, WiFi 6).
So, it appears the RBK50 is a tri-band system with identical radios to our Plume's WiFi SuperPods:
Orbi AC3000 Router and AC3000 Satellite (1733+866+400Mbps) - https://m.media-amazon.com/images/I/B12srLt2c+S.pdf
Plume AC3000 Gigabit Wi-Fi (400 + 867 + 1734 Mbps) - https://support.plume.com/hc/en-gb/articles/36000529...
I don't recall any problems reported for this system, but what I will say is that the placement of the units is key. Mesh systems with these specs do a perfect job of pushing around Openreach's FTTC speeds (max 80Mbps down, 20Mbps up). If the units are placed far apart that they can not backhaul over 5GHz, the 2.4GHz radio is more than capable of delivering FTTC speeds (not accounting for interference and channel utilisation on the 2.4 band). It's crucial to ensure strong signal between the units to enable them to backhaul over 5GHz which will help the system push around the higher throughput we're offering.
I hope this helps?
All the best.
Chris
Swish Fibre Team
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Thanks Chris. That's super helpful. Thanks!
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Hi Chris,
I have just received an email that SWISH is coming to GU34 (Alton) but I see no details regarding this on the website.
Looking to move from BT 80/20 in Aprl 2022 to 400/400 offering.
Have also emailed sales regarding this.
Anthony
OPNSense
PiHole
Unifi for Wifi
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Hi Chris,
I have just received an email that SWISH is coming to GU34 (Alton) but I see no details regarding this on the website.
Looking to move from BT 80/20 in Aprl 2022 to 400/400 offering.
Have also emailed sales regarding this.
Anthony
Hey Anthony.
It's early days for Alton but early estimates are for Q3 of 2022 (July - September).
I would encourage you to register interest via https://portal.swishfibre.com/ as we have automated comms that are sent as the build progresses.
All the best.
Chris
Swish Fibre Team
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Hello Chris,
Can you make a similar rough estimate for Bagshot? The website says Build Underway, but I've not seen anything yet
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Hello Chris,
Can you make a similar rough estimate for Bagshot? The website says Build Underway, but I've not seen anything yet
Good afternoon.
Bagshot has an estimated completion for Q3 (July - September) of 2022. This timeframe is not set in stone, and it also depends on your specific address as to whether you would be towards the beginning or the end of the build, so I would encourage you to register your interest via https://portal.swishfibre.com
All the best.
Chris
Swish Fibre Team
Edited by Swish_Fibre (Tue 09-Nov-21 17:15:58)
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Thanks Chris.
I have ‘signed up’.
OPNSense
PiHole
Unifi for Wifi
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Just had the Swish Fibre install team into today, took around 90 mins, they had to kick my profile up from 100mbps to 400mbps, took a couple of minutes but they were done within the hour!
I'm using the Plume Homepod setup and I'm impressed by the WiFi coverage, but using wired connections for most of my kit and the speeds are amazing, this is until I refit my old setup.
400mbps is quick, responsive and fast and the install team were very fun to hang out with.
EE 4G >> Plus Net >> Uno Fibre + .>> Sky Fibre (80/20)
Edited by juzzy25 (Mon 15-Nov-21 12:58:16)
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I now need to decide whether to sign up to an 18 month contract with Trooli who are taking orders to go live in December, or wait for Swish..
Trooli/Callflow do not seem to be that well regarded and don't have great T&Cs. The idea of switching straight after the contract term does not appeal either, with the potential for the clutter of multiple fibre cables and boxes.
We've also got Gigaclear starting to (slowly) build cabinets! Quite a lot for our village (Bagshot).
Edited by BlueWave97890 (Tue 16-Nov-21 08:45:37)
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Does Swish Fibre issue a 'real' public address to the router on their connections?
I have another connection at a different location on which the router has a public address, but this is additionally natted within the providers network and hence you cannot have inbound connections.
Anyone using Swish know?
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I have another connection at a different location on which the router has a public address, but this is additionally natted within the providers network
Are you *sure* it's a public address? If it's in the block 100.(64-127).x.x then it's actually a special sort of private address - a block reserved for exactly the purpose you describe, where the provider performs NAT in their own network. However, it's also not unknown for clueless providers to use random blocks of addresses that they don't own, behind NAT.
Try entering your WAN address into a "whois" server to find out who owns it.
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I have another connection at a different location on which the router has a public address, but this is additionally natted within the providers network
Are you *sure* it's a public address? If it's in the block 100.(64-127).x.x then it's actually a special sort of private address - a block reserved for exactly the purpose you describe, where the provider performs NAT in their own network. However, it's also not unknown for clueless providers to use random blocks of addresses that they don't own, behind NAT.
Try entering your WAN address into a "whois" server to find out who owns it.
Thanks, I didn't know that.
I'm not sure what the address used is, I'll check when I'm physically back there as I can't check remotely.
Any idea if Swish use this intermediate 100.(64-127).x.x addressing?
I learnt something today 
++ Edit : Looking at this the 'intermediate nat' is called CGN : Carrier Grade NAT using 100.64.0.0/10 - RFC 6598 ++
Edited by stu3 (Mon 29-Nov-21 18:23:07)
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Does Swish Fibre issue a 'real' public address to the router on their connections?
Yes if you pay them £3/month for a static IP (See their assigned ranges at https://ipinfo.io/AS208189). Otherwise it's CGNAT.
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Does Swish Fibre issue a 'real' public address to the router on their connections?
Yes if you pay them £3/month for a static IP (See their assigned ranges at https://ipinfo.io/AS208189). Otherwise it's CGNAT.
To confirm, as per above, we use CGNAT by default, but you can purchase a static IP for £3.00 per month inc VAT.
The following 3rd party services have a free option that could offer a work around to CGNAT (depending on your requirements):
https://ngrok.com/
https://portmap.io/
Chris
Swish Fibre Team
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Another option would be to take the AAISP L2TP service. As of today's changes you pay:
* £10 per month for 200Mbps with 2TB limit
* £2 per month for 3Mbps with 2TB limit
This gives you an IPv6 block as well.
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I would like to see Ofcom mandate IPv6 where networks are defaulting to CGNAT for IPv4.
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I'd be interested in knowing when Swish is going live in Chinnor. Paying far too much for a lousy 40mb/s from BT at the moment.
Three 4G mobile, 120mbs down 30mbs up
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I’m assuming that DDNS will still work?
OPNSense
PiHole
Unifi for Wifi
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Hyperoptic CGNAT is by default also.
Zen Unlimited Fibre 2 Residential 80/20
Mill Hill LWMIL Local Exchange
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I’m assuming that DDNS will still work?
It may partly work, as in it may give you a fixed IP/hostname.
It won't help with any of the routing issues associated with CGNAT though.
Your IP is shared with other users. Presumably those other users IP would also point to your DDNS.
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I’m assuming that DDNS will still work?
It may partly work, as in it may give you a fixed IP/hostname.
It won't help with any of the routing issues associated with CGNAT though.
Your IP is shared with other users. Presumably those other users IP would also point to your DDNS.
That is a showstopper for me. I did originally have CGNAT on BT but could disable it for free. I don’t see that you have to pay extra for a static IP to resolve this is an acceptable solution.
OPNSense
PiHole
Unifi for Wifi
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That is a showstopper for me. I did originally have CGNAT on BT but could disable it for free. I don’t see that you have to pay extra for a static IP to resolve this is an acceptable solution.
That's what the free market is about. Altnet provides a service: if it does what you want at an acceptable price, take it. If it doesn't, then take the alternative (if any).
Think of it as the altnet giving a £3 discount to people who are happy to take an inferior CGNAT service, rather than a £3 surcharge for those who want a real, static IP.
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Hi Keith - I'm also in Chinnor - Swish installed last week. All good - though I'm not super thrilled with the "in home" kit - planning on adding my own router (linking with BT Whole Home disk setup and some wired connections to downstairs). You may already have also been installed now - it all happens quickly. Install teams are really helpful and (for us at least) put things exactly where we wanted them.
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signed up in December, but they still didn't dig up my side of the street. Just got the letter thru the door that they will be back next week. Still contracted with fttc service until March, so don't mind if it takes a bit longer. Any ideas how long between getting the black stripes down the pavement outside and getting live fibre?
Also I saw somebody from swish here say that if you register interest you get more information about progress by email, but that seems to be rubbish, the only email I had from swish was to confirm direct debit. The website said they were in my road for the last 4 days, but apart from 5 blokes and a yellow spray can, no sign of that...
Lastly, what is the current hardware? and is it likely to change? seen several routers mentioned here. I currently run openwrt on a homehub5. I wonder how it will compare?
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If you give Swish a call, they are very transparent about the process and where they are - only limited by the information, I've had conversations within DMs here and on the phone.
As for the kit supplied, neighbour opposite and myself were given Plume Pods, fantastic for the less tech-savvy users but they're not exactly flexible and upset a lot of my home network, I went out and got a new Netgear router and left the Plume unplugged, plus the Plumes have one small LED light that tells you it's status and you have no idea what means what, when's it off, it's working?!
As for going "live" it can vary, the Swish vans worked their way up the road and got to me quickly and I've been live since November in Beaconsfield.
EE 4G >> Plus Net >> Uno Fibre+.>> Sky Fibre >> VOXI 4G>>Swish Fibre Home 400 (402/410)
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Thanks @juzzy25 , So you get multiple (3?) pods and something to plug them into (ONT?) separate?
Just read a review of the superpods and it talked about a "membership fee" to get the full functionality out of them?
Do Swish charge extra to redirect landline to mobile or is that included?
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The ONT is fitted onto the wall, it uses a screw mount, where two screws are fitted and you hang them off them, a small hole is then drilled to take in the fibre line. They’ll do some external work running a cable to a brown box (my cable comes from a telegraph pole)
They’ll run a provided network cable from the ONT to the Plume Superpod, you receive the extras as part of your subscription as the pods firmware are branded as ‘Swish Fibre’
I’m unsure but extra pods may cost extra - I could’ve had extra for free but decided against it.
Coll forwarding is an extra £5/month but I purchased and setup a VOIPfone account and bought an adapter for my phones, they are looking into offering a voice service but this is still billed as ‘coming soon’
EE 4G >> Plus Net >> Uno Fibre+.>> Sky Fibre >> VOXI 4G>>Swish Fibre Home 400 (402/410)
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Hi
They dug up our street (Cowleaze) about three weeks before we were installed. I'd already signed up, direct debut set up etc. Whilst BT have actually been quite reliable - speed wise no real comparison and their out of contract phone charges are so outrageous I want to ditch the landline. I got a call from Swish in December asking if they could install the following day - and so it happened.
In terms of hardware... I use a standard BT Home Hub 6. Irritating the BT hardware as it seems to die every few months (in our experience). Anyway - Swish terminate with a boxin the house (the ONT) - which has an Ethernet port (optical up to the box) you can plug a router into. They provide a Plume Wifi mesh thingy (not sure what to call it) - which is quite neat along with the app - but - only has one additional Ethernet port and unfortunately takes two power sockets due to width. Anyway I ditched that and bought a new TP-Link - plugged it in - all good (I use BT "Whole Home Wifi" disks which plug into a router port). I found Swish really helpful and encouraging - though they could do with more technical information being online. BT service goes at the end of the month - and then fingers crossed we go on without.
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Cool. If you want to keep your current landline number "just in case", then you can migrate it to Sipgate, which should trigger termination of the BT service.
There will be a one-off £30 charge and you'll probably need to stick £10 credit on it as well. There's no monthly charge for Sipgate Basic, and credit seems to last forever (I had an account that I hadn't used for about 5 years, and the credit was still there when I tried it again a few days ago)
It's also worth spending £6 on a copy of Acrobits Softphone to use with it, as that saves you buying any more hardware.
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For these ONT terminated services, does the router need to do any auth or is that taken care of by the ONT?
OPNSense
PiHole
Unifi for Wifi
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Router needs to do PPPoE
Edit: And it uses CG-NAT unless you pay for a static IP. Not important for most but can catch you out if you're into self hosting.
Edited by nofappingway (Mon 17-Jan-22 14:19:21)
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Hi smouty.
Once the ONT has been activated by an engineer you can connect a router using DHCP to get online as our network uses IPoE rather than PPPoE.
All the best.
Chris
Swish Fibre Team
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Would it be possible if a mod could tag this username as an ISP for the forum.
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Thanks Chris.
So I think there is no issues with router single threaded performance like you find with PPPoE on BSD based routers?
OPNSense
PiHole
Unifi for Wifi
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We have a handful of users running pfsense - there were some initial problems with the way in which DHCP renewals were requested, but this has since been ironed out and I'm not aware of any performance issues.
Chris
Swish Fibre Team
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For these ONT terminated services, does the router need to do any auth or is that taken care of by the ONT?
ONT will handle any GPON/Layer 2 auth stuff - that is, “is this ONT authorised to connect to the PON?” - that’s a network operator function.
Higher level (Layer 3) auth (including IPoE and PPPoE although the latter is prob. more like Layer 2.5) is pretty much always handled by the router - an ISP/CP function.
Then you get some AltNets that combine the 2 into one unit - still really a router (with an ONT built-in or plugged in)
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Thanks for that.
The upside is that the router can just route without the overhead of PPPoE encapsulation?
I think my APU2 may manage 400/400 if so but do have alternatives available.
OPNSense
PiHole
Unifi for Wifi
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Nope. If there is PPPoE on there - then it’s down to the router (or other directly connected device e.g. directly connected PC) to have a PPPoE client.
The ONT is oblivious to this - it’s job is to take GPON frames and convert them to Ethernet presentation. It doesn’t care about ISP authorisation like IPoE or PPPoE.
Edited by Pheasant (Tue 18-Jan-22 09:16:47)
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Would it be possible if a mod could tag this username as an ISP for the forum. ISP reps have to request themselves to get the tag. It has to be initiated by them and I think they have to provide some info to prove they are an ISP rep.
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Hi Halian, I'm in Lower Road and although I signed up and did the direct debit thing etc back in October, have heard nothing more in the last 3 months, despite Swish claiming that there was 'Service Available' for Chinnor. So either they've forgotten me or their customer service leaves something to be desired.
BT, 40mb/s down, 8mb/s up
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I had swish installers come out and explained I didn’t want to go overhead. There is a telegraph pole in the middle of my (long) drive that serves only me and my neighbour. The existing bt phone cable then goes underground to a duct that runs to a bt chamber. From there it runs through a duct to my home and another duct to my neighbours home.
The telegraph pole had one port serving only our two houses and is on my land. The chamber is serving only our two houses and is on my land.
They said they could run overhead to the telegraph pole and then go via that chamber but on the second visit they said they don’t have permission to use Bt chambers.
I’m at a loss, I was under the impression you would have PIA’s raised to use Bt chambers. I mean it’s a ofcom push from 2019 and BT (or well open reach) can’t really deny it.
A manager was supposed to call me back yesterday but didn’t hear anything. I thought I would post here anyway because it’s likely interesting for others to know the swish position on BT chambers etc.
Any insight?
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They're supposed to be using the Openreach chambers & ducts on my street.
Though they were supposed to be getting in touch with me before Christmas to set an install date and instead have gone silent and not replied to multiple attempts to find out what's happening. So maybe there is some issues there, or the permission is location specific.
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Call their installs and speak to them. It’s the fastest way to get to the bottom of it.
I have a feeling they have PIAs granted for streets but not any chambers or ducts off those streets eg the ones running onto my property.
Hopefully this manager does call me tomorrow, otherwise ill probably just cancel it all.
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Well the diggers have been an gone again and now there are jet black stripes up both sides of the road, but still doesn't look like they are finished... I think it's just buried conduit...
Meanwhile got first contact (email) from swish since they told me that direct debit was set up but it seems to be just a generic marketing mailshot telling me what I could be doing if I had full speed fibre... gee thanks..
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Well I get a phone call today and they're coming to install on Thursday. They haven't done any digging on my street so it looks like they will be using the BT chamber (conveniently located just outside my house).
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I have Swish installed, diggers came and went in August and I had fibre by November, but I believe for some messed up reason, half the road is underground and half the road is telegraph pole (which even Swish couldn't work out)
So for some months I had lots of men at the end mf my street staring down a hole looking confused and on their mobiles constantly, so this could've delayed my eventual install.
Then all of a sudden I see Swish in the next road, putting in Fibre then all of a sudden I'm installed.
Bear with them, it will come, it drove me crazy as I had to cancel Sky and sit on mobile broadband for three months (thankfully Vodafone put a cell about 500m from the house) I don't think I can ever go back now I've got FTTP.
My major pain was sorting out VOIP, sipgate were a royal pain to deal with but VOIPfone were better.
EE 4G >> Plus Net >> Uno Fibre+.>> Sky Fibre >> VOXI 4G>>Swish Fibre Home 400 (402/410)
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Finally installed and live
Using my own router (a UDM Pro) was as simple as plugging it into the ONT after changing the WAN interface to DHCP. A few phone calls to get the Static IP I'd ordered active but all working now. Hopefully they'll have IPv6 soon.
Speeds are basically spot on too:
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What do they charge for static IP? I had one for free from Plusnet for years now and have gotten used to it. I wish swish was a bit more transparent on pricing...
was your speedtest from a wired 1Gbs ethernet?
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What do they charge for static IP? I had one for free from Plusnet for years now and have gotten used to it. I wish swish was a bit more transparent on pricing...
was your speedtest from a wired 1Gbs ethernet?
£3 a month (https://www.swishfibre.com/_files/ugd/6b8bd7_3f72a08e158c40abac5cf5f979f03baf.pdf)
Yes the speedtest was from a wired device, as I'm not using their router I can't comment how good their WiFi performance would be.
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All sorted and they're installing now. Critically the PIA means they have to adhere to certain standards when installing on/through BT/Open reach equipment. Bringing a cable DOWN a pole isn't the usual way to do it (usually you can only go UP), so there was a worry that wouldn't be approved.
I explained my BT cable routes the exact same way I want the fibre to go, so it was approved. The fibre literally runs right next to the copper all the way from the street to my house! Saved alot of headache and looks like we're about half hour away from it being live. Lets hope my Orbi RBR850 plays nice with the ONT.
I assume they don't use option 60/61 at all?
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Halian, I have a similar installation. My Swish Fibre is now live, but I have a new house with thick inpenetrable walls, so it is cabled throughout with Cat6. I have a TPLink 24 port Gigaswitch and patch panel. However, I cannot get the network working with the Swish Fibre. Fortnately, I haven't cancelled my Sky Broadband yet. The fundamental problem is that the Swish ONT has only one ethernet port and that is used for the wifi Plume.
I have tried disconnecting the Plume and connecting the Gigaswitch directly to the ONT without success. I also tried connecting the Gigaswitch to the secondary port on the Plume and every other combination I can think of, but it seems that the Gigaswitch ethernet network (which I have everything in the house connected to, including a series of BT WholeHome wifi disks) will not work with the Swish Fibre ONT.
I'm in touch with Swish technical support but they have not been able to solve it. I think I will have to throw out the Swish ONT and Plume and buy a 3rd party ONT with multiple ports that will work with the TPLink Gigaswitch.
Will another supplier’s ONT work with Swish and the Gigaswitch? If so, suggestions welcome.
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Halian, I have a similar installation. My Swish Fibre is now live, but I have a new house with thick inpenetrable walls, so it is cabled throughout with Cat6. I have a TPLink 24 port Gigaswitch and patch panel. However, I cannot get the network working with the Swish Fibre. Fortnately, I haven't cancelled my Sky Broadband yet. The fundamental problem is that the Swish ONT has only one ethernet port and that is used for the wifi Plume.
I have tried disconnecting the Plume and connecting the Gigaswitch directly to the ONT without success. I also tried connecting the Gigaswitch to the secondary port on the Plume and every other combination I can think of, but it seems that the Gigaswitch ethernet network (which I have everything in the house connected to, including a series of BT WholeHome wifi disks) will not work with the Swish Fibre ONT.
I'm in touch with Swish technical support but they have not been able to solve it. I think I will have to throw out the Swish ONT and Plume and buy a 3rd party ONT with multiple ports that will work with the TPLink Gigaswitch.
Will another supplier’s ONT work with Swish and the Gigaswitch? If so, suggestions welcome.
Is the Gigaswitch one of these (https://www.tp-link.com/uk/business-networking/unmanaged-switch/tl-sg1024/)? If so it is just a basic network switch, so you need a router between the ONT and the Gigaswitch. The ONT itself does not act as a router.
Does a device work when connected to the Plume's ethernet port directly?
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Hi Maff1956
I too had problems getting things working the way I wanted. I tried plugging in a switch to the Plume "spare" port - but things did not work. I also plugged in a BT Whole Home WiFi disk - and that did work so we had good WiFi around the house (because there are three discs in total). However I also have an Ethernet link to downstairs (bit like your CAT6 wiring I guess) so that was not good enough really. I bought a TP-Link AX1800 router + WiFi - plugged that straight into the ONT (ditching the Plume) - and all was well. Four ethernet ports on the TP-Link. One cable to the switch I have upstairs (and then on to to a couple of PCs). One cable to the aforementioned BT Whole Home disks and another to downstairs. All worked (and works) really well and am very happy with it. BT goes at the end of the month... plus our landline - gulp.
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If like other installs, the ONT is the demarcation point e.g. not something that is allowed to be changed.
OPNSense
PiHole
Unifi for Wifi
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The Plume pods are not designed for the power users above, if you know your kit, ditch them straight away, keep them safe as they are Swish's kit.
I took the Plume out of my network as it didn't work with my original setup, it always wants to interfere, it's obviously aimed at less tech savvy users - but great for tech support as they can diagnose what's going on.
Once I took out the Plume, I bought a whole new Netgear router and although my WiFi speeds are slower then the Plume (my network is wired anyway) I've had less problems, had to install one passive switch but that's to increase my options in the house.
If you can botch it, I actually got the whole setup working with my old Sky FTTC broadband box (ER115), it got very upset but WiFi was awful (but maybe a temp option to get you some routing to your switch)
EE 4G >> Plus Net >> Uno Fibre+.>> Sky Fibre >> VOXI 4G>>Swish Fibre Home 400 (402/410)
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Halian, I have a similar installation. My Swish Fibre is now live, but I have a new house with thick inpenetrable walls, so it is cabled throughout with Cat6. I have a TPLink 24 port Gigaswitch and patch panel. However, I cannot get the network working with the Swish Fibre. Fortnately, I haven't cancelled my Sky Broadband yet. The fundamental problem is that the Swish ONT has only one ethernet port and that is used for the wifi Plume.
I have tried disconnecting the Plume and connecting the Gigaswitch directly to the ONT without success. I also tried connecting the Gigaswitch to the secondary port on the Plume and every other combination I can think of, but it seems that the Gigaswitch ethernet network (which I have everything in the house connected to, including a series of BT WholeHome wifi disks) will not work with the Swish Fibre ONT.
I'm in touch with Swish technical support but they have not been able to solve it. I think I will have to throw out the Swish ONT and Plume and buy a 3rd party ONT with multiple ports that will work with the TPLink Gigaswitch.
Will another supplier’s ONT work with Swish and the Gigaswitch? If so, suggestions welcome.
Is the Gigaswitch one of these (https://www.tp-link.com/uk/business-networking/unmanaged-switch/tl-sg1024/)? If so it is just a basic network switch, so you need a router between the ONT and the Gigaswitch. The ONT itself does not act as a router.
Does a device work when connected to the Plume's ethernet port directly?
Yes, it is TL SG1024, but no, it doesnt work directly connected to the Plume ethernet port.
Thanks for the replies. In summary, it seems I need to ditch the Plume and put a router between the ONT and the Gigaswitch. I can use the Sky router but it is hard to configure, so better to buy a new router, such as TP-Link AX1800, which has 4 ethernet ports plus a WAN port. Presumably I connect the WAN directly to the ONT and an ethernet port to the Gigaswitch.
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I don’t know too much about the Plume devices but I think you may still be able to use them for Wi-Fi in bridge mode. In that case you would only need a simple router as I understand the Plume does not play nicely with other Wi-Fi.
You are correct that you will have ONT - WAN port of router - LAN port to switch - other devices connected to switch.
OPNSense
PiHole
Unifi for Wifi
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Maff1956 - yes that's exactly what I've done and works perfectly. As someone has mentioned - obviously keep the Plume safe as that belongs to Swish.
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I have got the BT WholeHome system, so dont need the Plume wifi.
I'll go ahead and order a TP Link Router and report how I get on. Thx.
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On line under my account says Status: Awaiting activation (2022-11-24)
Is that an estimate of when activation will happen?? or just some date roughly 11 month after I pre-ordered...??
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Hi Maff1956.
Did you power cycle the switch after moving it from your incumbent's router over to ours?
Plume sits on 192.168.40.0/24 which is likely to be a different subnet to your existing router.
Chris
Swish Fibre Team
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What do they charge for static IP? I had one for free from Plusnet for years now and have gotten used to it. I wish swish was a bit more transparent on pricing...
was your speedtest from a wired 1Gbs ethernet?
https://www.swishfibre.com/_files/ugd/6b8bd7_3f72a08...
These are our charges and fees for Residential Services.
All the best.
Chris
Swish Fibre Team
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TP Link router delivered, installed and now all running perfectly, including the BT WholeHome wifi. I disconnected the Plume. Thanks for the help.
(But Swish Fibre tech support really should have known that I'd need a router.)
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Thanks for the update Swish_Fibre!
An IPv6 estimate of under 12 months is great news. I'd be absolutely happy to test as well if I can get signed up soon after we move.
The actual connection into the router still confuses me somewhat. My router is an EdgeRouter ER-X-SFP so I can easily throw an SFP/GBIC of some flavour into the SFP port.
From what I understand most domestic FTTP/GPON connections require an adapter (ONT?) to take the physical fibre connection, perform some de-mux/auth, then output ethernet.
Is the ONT provided as a separate unit to the router by ISPs?
So even though I have an SFP socket, I imagine I still use the ISP's ONT then GbE to my router.
Cheers, B
No problem at all.
Feel free to DM me when you go live and we can talk further about IPv6.
The ONT is currently a separate/mandatory unit.
https://postimg.cc/G8XP3MqF
https://postimg.cc/vgYLsRL8
Chris
Swish Fibre Team
Are you able to configure the voice ports to a hosted provider of your choice?
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The voice ports on the ONT will be configured for our service, but there's nothing stopping you from using a 3rd party via your LAN.
All the best.
Chris.
Swish Fibre Team
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Any chance of some documentation about these "voice ports"? I thought this swish fibre was network only.
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Are Swish more "accessible", responsive and supportive after actual activation?
I got the first communication since December over 2.5 weeks ago in an email saying Swish would be in touch "Next Week" with details of a free gift and news, but heard nothing.
The build updates page for my area is a month out of date and the website is very limited on general information.
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Are Swish more "accessible", responsive and supportive after actual activation?
I got the first communication since December over 2.5 weeks ago in an email saying Swish would be in touch "Next Week" with details of a free gift and news, but heard nothing.
The build updates page for my area is a month out of date and the website is very limited on general information.
The CS I've had when calling them has been great, and got back to me promptly every time.
E-mail seems a bit more hit and miss.
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PM me your details baukhorse and I'll be happy to look in to any queries you have.
Thanks.
Chris
Swish Fibre Team
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PM me your details baukhorse and I'll be happy to look in to any queries you have.
Thanks.
Chris
Swish Fibre Team Chris, have you contacted Seb about becoming a recognised ISP on this forum as it would support your authenticity.
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PM me your details baukhorse and I'll be happy to look in to any queries you have.
Thanks.
Chris
Swish Fibre Team Chris, have you contacted Seb about becoming a recognised ISP on this forum as it would support your authenticity.
Yes, I reached out a couple of weeks back, but have yet to hear back.
Chris
Swish Fibre Team
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Yes, I reached out a couple of weeks back, but have yet to hear back.
Chris
Swish Fibre Team I have just raised it in TTTS to see if it can be progressed subject to any checks/verification
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I would like to see Ofcom mandate IPv6 where networks are defaulting to CGNAT for IPv4.
I expect Swish (and other new boys to the market) are relying on it as they dont have enough ipv4's, we dont have enough, but this has been masked because the big boys have hoarded them and are acting like there is no crisis.
This is what I would like to see ofcom do.
Anything below 90% of utilisation of IPv4 added to pool ran by ofcom (below 96% if IPv6 not rolled out on network to force a business case for IPv6) , they can redistribute to isp's that need them.
Require IPv6 to be running to allow a request for IPv4 allocation.
Edited by Chrysalis (Sat 12-Feb-22 10:46:22)
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This is what I would like to see ofcom do.
Anything below 90% of utilisation of IPv4 added to pool ran by ofcom (below 96% if IPv6 not rolled out on network to force a business case for IPv6) , they can redistribute to isp's that need them.
That don't work, for lots of reasons.
Firstly, because of the huge fragmentation it would cause to route announcements. Blocks can only be split into half, and half again, etc. The original ISP who was announcing one large block will have to start announcing many fragments, as well as the recipient.
Secondly, the ISP is likely to have used parts of the block across the whole range. They would be forced to renumber everything into more contiguous blocks. This would involve things like all leased line customers having to change their assignments.
Thirdly, it just isn't going to work contractually, or in accordance with RIR policies.
And finally, the amount freed will be so small as not to be worth the effort; it will very quickly be given out, and then you're back to square one.
Require IPv6 to be running to allow a request for IPv4 allocation.
That policy kind-of did exist at RIPE for a while. However it was pointless and I believe was dropped. All you had to do was request an IPv6 block. Even if you were forced to announce it via BGP, that doesn't mean you're using it for anything of value. Maybe you just make your ISP's home page available by IPv6, and nothing else.
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That policy kind-of did exist at RIPE for a while. However it was pointless and I believe was dropped. All you had to do was request an IPv6 block. Even if you were forced to announce it via BGP, that doesn't mean you're using it for anything of value. Maybe you just make your ISP's home page available by IPv6, and nothing else.
Sounds like they were too lazy to enforce it properly. My idea obviously meant requiring a high majority of customers to be IPv6 enabled rather than them just requesting an IPv6 block and using it for minimal services.
In regards to available IPv4, there is enough unused IPv4 been hoarded. Although I do accept your point about fragmentation with spitting networks into blocks.
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In regards to available IPv4, there is enough unused IPv4 been hoarded.
Enough for what? Enough for UK ISPs to give their spares to tiny UK altnets only? Maybe. But if the addresses were returned to RIPE - which is the correct process for address transfers - then RIPE would have plenty of other demand within Europe to soak them up immediately.
But it's all moot, since it's completely impractical, and therefore it won't happen.
One ray of light is that China is thinking of going IPv6-only by end of the decade (Asia has the depletion problem far worse than we do). If that happens, that will force content providers to go dual-stack or risk losing a large chunk of their global audience.
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Yes, I reached out a couple of weeks back, but have yet to hear back.
Chris
Swish Fibre Team I have just raised it in TTTS to see if it can be progressed subject to any checks/verification
Hi Chris, looks like you have now been elevated. Keep up the good work
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The problem is content providers are not the problem, broadband isps are, the big content providers are mostly already dual stack. China's move would force the rest of them over but it does nothing to force the likes of VM to enable IPv6 on their network.
Interesting that you really dont like the idea. You not even neutral on it, which has me curious.
Edited by Chrysalis (Mon 14-Feb-22 11:27:50)
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Yes, I reached out a couple of weeks back, but have yet to hear back.
Chris
Swish Fibre Team I have just raised it in TTTS to see if it can be progressed subject to any checks/verification Hi Chris, looks like you have now been elevated. Keep up the good work 
Appreciate your help dect =)
Edited by Swish_Fibre (Mon 14-Feb-22 17:08:08)
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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The problem is content providers are not the problem, broadband isps are
I see it the other way round. Right now, there are plenty of big content providers that are IPv4-only (like the BBC for example). As a result, this forces the ISP to provide IPv4 (or dual-stack). And dual-stack doesn't give you access to any additional significant part of the Internet, so most ISPs are stilll IPv4.
However, once *all* the important content is dual-stack, then it starts to become plausible that people will go to IPv6-only broadband connections.
Interesting that you really dont like the idea. You not even neutral on it, which has me curious. 
Which idea? I don't the idea of forcibly repatriating IPv4 blocks from one ISP to another, because it can't be done, and even if it could it wouldn't solve the problem.
IPv6 on the other hand I'm all in favour of - home network is very happily dual-stacked. But then I'm a techie so like playing with this stuff.
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Right now, there are plenty of big content providers that are IPv4-only (like the BBC for example). That's what I thought, but:
ping6 bbc.co.uk
PING6(56=40+8+8 bytes) {my IP} --> 2a04:4e42::81
16 bytes from 2a04:4e42::81, icmp_seq=0 hlim=58 time=8.237 ms
16 bytes from 2a04:4e42::81, icmp_seq=1 hlim=58 time=8.474 ms
16 bytes from 2a04:4e42::81, icmp_seq=2 hlim=58 time=8.500 ms
16 bytes from 2a04:4e42::81, icmp_seq=3 hlim=58 time=15.239 ms
16 bytes from 2a04:4e42::81, icmp_seq=4 hlim=58 time=8.525 ms
16 bytes from 2a04:4e42::81, icmp_seq=5 hlim=58 time=8.035 ms
16 bytes from 2a04:4e42::81, icmp_seq=6 hlim=58 time=8.216 ms
16 bytes from 2a04:4e42::81, icmp_seq=7 hlim=58 time=8.239 ms
???
Bill
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Is it the same for www.bbc.co.uk ?
I ask as I thought www is hosted by a CDN, when bbc.co.uk without the www is different. I recall that iplayer is on the www URL for browsers. No idea where SmartTVs go.
(I don't have IPv6 on VM).
22 years of broadband connectivity since 1999 trial - Live BQM
Edited by jchamier (Tue 15-Feb-22 10:22:06)
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Is it the same for www.bbc.co.uk ? Nope:
ping6 www.bbc.co.uk
ping6: getaddrinfo -- nodename nor servname provided, or not known
I don't know enough about these things to have any idea what may be inferred from that, I'll leave it to others who may be interested!
Bill
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Thanks.
22 years of broadband connectivity since 1999 trial - Live BQM
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That's what I thought, but:
ping6 bbc.co.uk
PING6(56=40+8+8 bytes) {my IP} --> 2a04:4e42::81
16 bytes from 2a04:4e42::81, icmp_seq=0 hlim=58 time=8.237 ms
16 bytes from 2a04:4e42::81, icmp_seq=1 hlim=58 time=8.474 ms
bbc.co.uk is accessible via IPv6, but it does *nothing* except issue a redirect to www.bbc.co.uk. And www.bbc.co.uk is *not* accessible by IPv6.
| Text | 1
23
45
6 | $ curl -v https://bbc.co.uk
* Trying 2a04:4e42::81:443...* Connected to bbc.co.uk (2a04:4e42::81) port 443 (#0)
...< HTTP/2 301
< location: https://www.bbc.co.uk/ |
So they are basically cheating to get a green tick on some "IPv6-ready" tester for their domain.
Edited by candlerb (Tue 15-Feb-22 11:21:54)
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So they are basically cheating to get a green tick on some "IPv6-ready" tester for their domain. Sneaky
Thanks 👍
Bill
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The problem is content providers are not the problem, broadband isps are
I see it the other way round. Right now, there are plenty of big content providers that are IPv4-only (like the BBC for example). As a result, this forces the ISP to provide IPv4 (or dual-stack). And dual-stack doesn't give you access to any additional significant part of the Internet, so most ISPs are stilll IPv4.
However, once *all* the important content is dual-stack, then it starts to become plausible that people will go to IPv6-only broadband connections.
Interesting that you really dont like the idea. You not even neutral on it, which has me curious. 
Which idea? I don't the idea of forcibly repatriating IPv4 blocks from one ISP to another, because it can't be done, and even if it could it wouldn't solve the problem.
IPv6 on the other hand I'm all in favour of - home network is very happily dual-stacked. But then I'm a techie so like playing with this stuff.
Content providers going dual stack would give absolutely no motivation to broadband providers to rollout IPv6, going single stack IPV6 on the other hand.....
Some isp's evidently are not going to bother until they forced to by a regulator or there is a fiancial gain from it.
Edited by Chrysalis (Thu 17-Feb-22 15:16:25)
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Some isp's evidently are not going to bother until they forced to by a regulator or there is a fiancial gain from it. Sadly I think Virgin Media is in this bracket. With no sign of any altnet, I'm stuck with VM or trying to sort out an HE tunnel (not easy with a dynamic WAN IP).
The customers of the AltNets that have to use CGNAT for IPv4 I hope would be the ones that have IPv6 as standard and will benefit from the content providers moving to v6 / dual stack.
22 years of broadband connectivity since 1999 trial - Live BQM
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Hi Maff - how is the wifi performance using the BT Whole Home discs? I currently am with BT with five of those black discs around the house and want to switch to Swish. Will look to get a TP Link router as well...
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Hi archwyanimal, I have the white BT WholeHome discs but I expect they are similar.
Since I configured with the router it is running perfectly. I used to get dropouts on the BT wifi, probably due to conflicts with the Sky wifi, so I disconnected the Swish Plume (their separate wifi device) and only use the BT mesh wifi. I do occasionally lose a mobile phone wifi voice call when moving from room to room, but that's not a real problem.
I measured performance on the same computer, both wifi connected and direct ethernet cable connected. Wifi: 5ms, 192mbs upload 206 download. Directly connected: 3ms, 304mbs upload, 308mbs download.
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thank you - that's very helpful.
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Well it's now more than 4 months since I signed up for Swish and they said it would be 'soon'. Alas there's been no visibility of getting connected, despite others in the village having that happen.
Meanwhile Airband are up and running and its tempting to go with them despite a lower claimed speed - if Swish don't get their act together soon I might just do that.
BT, 40mb/s down, 8mb/s up
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Signed up in December, got an email saying "soon" and free gift "next week" in January and that's it...
I was originally worried that I'd have to pay 3 months on the plusnet because I have contract until March, but now it looks more like I'll have to overpay on Plusnet due to their out of contract cost being much higher.
digging is done, been some swish blokes in hi viz, park up and stare into the little boxes in the pavement but no indication of when it will get any further
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Signed up in December, got an email saying "soon" and free gift "next week" in January and that's it...
I was originally worried that I'd have to pay 3 months on the plusnet because I have contract until March, but now it looks more like I'll have to overpay on Plusnet due to their out of contract cost being much higher.
digging is done, been some swish blokes in hi viz, park up and stare into the little boxes in the pavement but no indication of when it will get any further 
That happened for me, then one day I got a phone call to set the install date. Might be worth giving them a call the check what's happening
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I think Swish have a rather over-active marketing dept. They are building where I live - literally. The pavements outside are all dug up, there's a trench with down the middle with green pipe in it, there are green barriers everywhere, and we've had traffic lights with two way alternate working for well over a week now. Outside my front window is their dump with piles of sand, aggregate, spare barriers, plastic box liners, and what have you. In short they are being a right royal pain in the rear end, and there's certainly no service.
I have just put half a dozen postcodes from all round my village into the check availability page on their website. 5 came back as "great news you can preorder", and 1 as "register your interest". If there is service here, it's a very small localised patch. Yet the village shows as "service available" on their website, and ispreview reported a Swish press release the other day in which they claim the same thing.
In my experience ringing them up doesn't help, they don't offer any hard dates, and they take ages to answer emails.
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Hi Keith.
I PM'd you in January to confirm our estimated date for your property.
Please feel free to PM me if you have any further concerns.
All the best.
Chris.
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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Swish website says that the 400 Mbps service costs £45 per month.
Can anyone tell me if this includes line rental ?
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Are you asking if Swish Fibre provide a voice service?
There is no separate "line rental" with fibre altnets. This is an obsolete term from when you bought a copper phone line, and a separate broadband service on top. By 2025 it will be the other way round: you buy a broadband service, with an optional voice service on top.
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Hi Chris
Line rental is typically seen as a cost for ISPs whom operate on the Openreach network. Openreach charge service providers line rental (typically onward billed to the customer) which contributes towards the cost of the maintenance of the Openreach network.
Swish Fibre are building/maintaining their own network so any 'maintenance' is included in the costs advertised.
All the best.
Chris.
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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There seems to be a big gap between Swish marketing and Swish delivery. Road outside in Farnham dug up in November for home installs starting Jan/Feb. Signed up straight away and got the direct debit email through. But the fibres have still not been blown through yet almost 5 months later. Recently had a couple of Swish guys walk up the road who said they were inspecting 'faults' and that the fibre and house installations would be starting 'soon'. Tried calling and hung up after 45 mins on hold. No response to emails. Did get the marketing email in January about a free gift 'next month'. Nothing. Starting to wonder if Swish actually exists!
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There seems to be a big gap between Swish marketing and Swish delivery. Road outside in Farnham dug up in November for home installs starting Jan/Feb. Signed up straight away and got the direct debit email through. But the fibres have still not been blown through yet almost 5 months later. Recently had a couple of Swish guys walk up the road who said they were inspecting 'faults' and that the fibre and house installations would be starting 'soon'. Tried calling and hung up after 45 mins on hold. No response to emails. Did get the marketing email in January about a free gift 'next month'. Nothing. Starting to wonder if Swish actually exists!
Near-identical experience here in Haslemere. The most info I've got has been from Chris (@Swish_Fibre) here rather than any of the standard comms channels. If I were a regular punter then I'd be pretty frustrated with the lack of useful and timely updates.
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Hi NOates.
Can you please PM me your email address so I can investigate further? Likewise, can you confirm the number that you refer to calling - we've checked our call stats for the last few months and have never had a call queuing beyond 5mins.
All the best
Chris.
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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There seems to be a big gap between Swish marketing and Swish delivery. Road outside in Farnham dug up in November for home installs starting Jan/Feb. Signed up straight away and got the direct debit email through. But the fibres have still not been blown through yet almost 5 months later. Recently had a couple of Swish guys walk up the road who said they were inspecting 'faults' and that the fibre and house installations would be starting 'soon'. Tried calling and hung up after 45 mins on hold. No response to emails. Did get the marketing email in January about a free gift 'next month'. Nothing. Starting to wonder if Swish actually exists!
Ditto here in Chinnor. Signed up last October and have had no visibility of when, or even if, installation is going to happen. Swish are all talk and no action. The Swish person on this thread was unable to help except claim that they were digging up the roads too much (something the housebuilders round here do in far greater amount). And they have the cheek to claim 'service available' in Chinnor on their website!
BT, 40mb/s down, 8mb/s up
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Looks like works have started in Alton. Really looking forward to switching when it is ready.
OPNSense
PiHole
Unifi for Wifi
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In a PM a the end of Feb, Chris from Swish on this Forum told me that my house was "indicated to go RFS (ready for service) October 2022". On 19/4/22, a Swish Sales Executive emailed me that "Your property is aimed to go ready for service for 12/4/2022". It's 22/4/22, and although I have a pre-order I haven't heard anything further.
Swish were claiming live service in my village back in February. As of now, nothing is showing on the TBB coverage map in this area. So as others have remarked, service from these guys is ready when it's ready. Anything else they say is just moonshine. It's all very unsatisfactory if you want to plan anything, or have contracts with existing ISPs coming up for renewal, etc.
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On 19/4/22, a Swish Sales Executive emailed me that "Your property is aimed to go ready for service for 12/4/2022".
I wonder if it's an American who E-mailed you... fingers crossed for live on 4th December!
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Sales Executive is what the person styled themselves in their email, and who am I to argue? But even if s/he were the CEO, I just don't believe a word any of these guys says any more, nor will I till they actually turn up on my doorstep clutching an ONT box and fibre reel.
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In a PM a the end of Feb, Chris from Swish on this Forum told me that my house was "indicated to go RFS (ready for service) October 2022". On 19/4/22, a Swish Sales Executive emailed me that "Your property is aimed to go ready for service for 12/4/2022". It's 22/4/22, and although I have a pre-order I haven't heard anything further. I feel your frustration, its worth remembering some here were told they were getting Openreach full fibre years ago and they are still waiting so try not to beat up on Swish Fibre as all infrastructure providers are all having the same issues. If Chris told you October 2022 your best waiting until then as the other estimate seems somewhat optimistic.
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Got the "We are building to your property" email for my flat! I'm working separately with a member of the Swish team to iron out wayleave "fun", but I don't think that'll end up causing any issues.
1) Does Swish support IPv6 natively? IPv6 is in development with plans to perform further testing with our early adopters in the next 3 months
Any news on IPv6? It looks like your IPv6 prefix (2a04:c880::/32) is currently only being announced by Hurricane Electric, and not your "usual" upstreams (Arelion, Cogent, and T-Mobile / Sprint), so I suspect the trial may not have started yet.
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I live in Princes Risborough, and I've discovered that my street is scheduled in the Build Updates for this week (13 - 21/5) - indeed, engineers have been down the street, marking out the routes of the existing utilities. As there are BT chambers (and presumably ducts) in the street, hopefully Swish will use PIAs and not have to dig trenches to lay their conduit.
Following a suggestion from a neighbour, I visited Swish's Hub in Marlow, and spent about half an hour getting answers on a number of build, technical and ordering questions from two of their guys - I would recommend this face-to-face approach to anyone living in the area, who wants to understand more about Swish's service offerings.
I'm intending to use my own (TP-Link) router, instead of the Plume box, as I have about 40 devices on my network (Ethernet and wifi), which I want to be able to manage through my router; I also have a (TP-Link) mesh network. I have assigned static LAN IP addresses to some of these devices, and I have set up a VPN, using No-IP DDNS.
What I'm not clear about, having followed this thread: will CGNAT prevent me from continuing to use the DDNS, and should I obtain a static IP address from Swish (£3 / month)? Also, will my devices keep their existing LAN IP addresses, without my needing to reassign them?
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Hi Mike.
Feel free to PM me your address and I'll clarify whether the build is PIA, our own infrastructure or a mixture of both.
If you can confirm the type/protocol of VPN you're using and I'll look to provide some clarity re CGNAT.
I foresee no reason why your LAN subnet and any associated assignments would be affected by moving to our service or any other service for that matter.
Many thanks.
Chris.
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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Hi,
I'm in Alton, however our road seems to have been missed out  roads around us are able to order, we're GU34 4DZ- Grange Gardens, are you going to come to us?
Thanks
Rob
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Grange Gardens is an unadopted private road, which is often the reason for a street being missed from a rollout.
Swish might reply themselves but that's more than likely the reason.
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Hi Rob.
Grange Gardens is within our build plans - please PM me if you have any further queries.
All the best.
Chris.
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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Hi Chris,
How is the scheduled build going for Alton?
Still OK for this Autumn?
OPNSense
PiHole
Unifi for Wifi
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Hi smouty
If you could PM me your address and I'll confirm the target live date for your property.
All the best.
Chris.
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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I've also pinged you Swish_Fibre about expected availabilty.
From those who have waited for Swish in their area, how long was it between 'Coming Soon' and 'Build Underway'?
To 'Service Available'? 8 weeks? 8 months? I'm trying to work out if I need to obtain a 12 month contract with someone as I'm in the 'Coming Soon' situation though can see planned works on one.network.
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I believe I received a leaflet in February, signed up in March '21.
I cancelled Sky and moved over to mobile broadband, go live was originally June but that got put back to November when it went into my property.
I managed to get on a very good 30 day SIM deal through Vodafone and had a cell site seconds from the house, so I never really suffered any loss in service between Sky going and Swish going in.
I know Swish wasn't in as many areas back then.
Comapare this with Hey! Broadband whom still aren't live in the area and have dropped many leaflets!
EE 4G >> Plus Net >> Uno Fibre+.>> Sky Fibre >> VOXI 4G>>Swish Fibre Home 400 (402/410)
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I was told recently that the RFS date for Alton in Apr 2023.
This will be 18 months since I pre-ordered.
I have also just received a flyer in the post about the ‘upcoming’ availability but no actual dates are mentioned.
OPNSense
PiHole
Unifi for Wifi
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I'm trying to work out if I need to obtain a 12 month contract with someone as I'm in the 'Coming Soon' situation though can see planned works on one.network.
I pre-ordered at the end of May and am awaiting an actual installation date (I've seen two quite different estimates so far - one May 2023 and another "this year"). In the meantime I've decided to go with Openreach FTTP, on a one month contract from IDNet. Not the cheapest, but probably the best option for me.
I'm in the Godalming area, BTW.
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Well, I got half-installed today! (Princes Risborough)
I pre-ordered mid-May; contractors dug last trench in my street 15 June; sub-ducting completed about a week ago, and secondary node installed further up the street. I got a phone call on Tuesday, offering an installation for today (Thursday) - very impressive!
Colin and Colin came and did the installation from the Toby Pot into my house, installed the ONT, and proceeded to blow fibre from my house to the secondary node.
Lo and behold: dead! Secondary node hadn't been switched on! So now waiting for a date for them to come back and activate!
Disappointing, but initial response from completion of build very fast.
Mike
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They (subcontractors - KWS) are fitting the ducts in our street currently. They started last week, left at the weekend with a set of faulty traffic lights causing chaos and have now disappeared with stuff left on the soft verges with only a short stretch of one side of the street completed.
No clue what the issue is.
OPNSense
PiHole
Unifi for Wifi
Edited by smouty (Fri 08-Jul-22 10:35:04)
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To add to the above, a team of three guys turned up at the weekend for an hour or so, dug a hole and left again.
I hope Swish have a fixed price with the contractors as they seem to like coming out at weekends for a short time.
OPNSense
PiHole
Unifi for Wifi
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Well, I got half-installed today! (Princes Risborough)
I pre-ordered mid-May; contractors dug last trench in my street 15 June; sub-ducting completed about a week ago, and secondary node installed further up the street. I got a phone call on Tuesday, offering an installation for today (Thursday) - very impressive!
Colin and Colin came and did the installation from the Toby Pot into my house, installed the ONT, and proceeded to blow fibre from my house to the secondary node.
Lo and behold: dead! Secondary node hadn't been switched on! So now waiting for a date for them to come back and activate!
Disappointing, but initial response from completion of build very fast.
Mike
Well, got told yesterday (Monday 11 July) that I am now RFS, so installer came today to complete my install - same issue: secondary node NOT live! Don't the construction team test these things?
My assessment of Swish is falling!
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OK, obviously some escalation behind the scenes, as a Swish Fibre van turned up next to the secondary node same day, and then my install engineer from the morning reappeared and activated me!
However, I'm only getting max 94Mbps in both directions. I was using a TP-Link Archer C7 router with gigabit WAN port, but changing the duplex setting to 1000Mbps didn't work, and kept resetting to 100Mbps. Chris ('Swish_Fibre' on this forum) informed me that there are other users with C7's with no speed issues.
So I decided to try a different router - an Archer C64 - with similar results. In fact, I've got two of these, both showed the same issue. Again, Chris informed me that other users with C64's aren't having problems.
Yes, we've been through all of the TP-Link troubleshooting guide, including changing the Ethernet cable, firmware upgrade, factory reset, to no avail. So I have 3 gigabit routers which don't like being connected to Swish's ONT!
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94Mbps up+down almost certainly means that an ethernet cable is running at 100Mbps instead of 1G.
This can happen if your ethernet cable or RJ45 port is bad - e.g. a broken pin or connection. This is because 10/100M ethernet only uses two pairs in the cable, but gigabit requires all 4 pairs to be working.
Try a new cable between your router WAN and the ONT, and also between your PC and router. (Also check your PC's network settings to see if 100M or 1G has been negotiated; it will tell you in the driver settings)
Don't use "flat" cables - use pre-made cables which are proper CAT5e with 4 twisted pairs.
It's also possible that the ONT's ethernet port is bad: but ensure all cables are swapped first, and then escalate to your ISP.
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As a final check: use a fresh Cat5e/6 cable (yes another one to be sure) then plug directly from ONT into your laptop / desktop. There is no need to configure / attempt a full blown ISP connection - but check to see what speed the laptop port connects to the ONT. If it is only 100Mbps then you know the ONT port is duff and a replacement is required.
Edited by Pheasant (Mon 18-Jul-22 14:44:14)
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James from Swish called this morning, and after a series of tests on my current setup, swapped the ONT - and it worked! So, faulty ONT!
Current speed test: 414 download, 426 upload.
So I'm now a happy bunny!
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Glad we got there in the end Mike!
It was a strange one as our engineer's laptop was negotiating at 1Gbps on the Ethernet port, but as you say, we've swapped the ONT and that has allowed your router's WAN port to correctly negotiate at 1Gbps.
We may not always get it right but we'll do everything we can to get there in the end.
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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As per my email to you, I'm very grateful to you and James for your perseverance and support in getting me to a successful conclusion.
Mike
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I've now reverted to my original Archer C7, and that is working well with the new ONT.
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Well, the day I thought would never, ever come finally did last Monday afternoon. 2 blokes from Swish installed a 400/400 FTTP connection. Installation was very straightforward, took a couple of hours, would have been less if the engineer hadn't left his laptop at the previous job and had to go back for it.
Experience so far is a bit mixed. It mostly works and I do get the advertised speed - a little over, in fact. But I'm distinctly unimpressed with the Plume Pod router they've supplied.
1) It's basically a mesh network hub - they want you to buy several of the things. My network is predominately wired, so it's not a good fit. There is only one downstream port on the router, so I now have to connect everything through my switch. This is fairly old box, it still works fine, but its ports are only 100M. So I now have a 400M internet connection throttled through a 100M switch. Previously I could connect the important devices on my network - my desktop, my wife's desktop, and our main NAS box, directly to the router at 1G, and only had less important stuff on the switch.
2) It plugs directly into a power socket. It's footprint is such that you can't use the neighbouring outlet(s) on a ganged socket - in my case 2 others are not usable, and I don't have many spare. Also all my sockets are low down by the skirting board - this inhibits finding a good spot for best wifi coverage. I had my old router on a shelf fairly high up which seemed to be best. I suppose I could put a 4-way extension up there, but I'm not keen on running a 240v cable up my wall.
3) It doesn't have a browser management interface. You have to manage it using a horrid app on a phone. This is grey on grey, uses very small size fonts, and at my advanced age I have considerable trouble reading it. Frustratingly, Plume do have a web app which I could use on my desktop screen, and enlarge to be easier to read, but when I tried to login to this it told me my account was not authorised to use it. It seems Swish can't or won't make it available to their customers here.
4) All the router stats and info are stored in "the Plume cloud", aka Plume servers somewhere, likely outside the jurisdiction of any GDPR rules etc. Both Plume and and Swish seem less than forthcoming about precisely what is collected, why, where it is stored, for how long, and how it is divvied up between Plume and Swish. There are examples, but I've not found a definitive list. One link* I followed on the Plume website to their Privacy Policy gave me a 404 error. Aside from the major privacy implications, it also means that without an internet connection the router can't be managed, and there aren't any status leds on it.
5) It doesn't play nicely, or indeed at all, with one of my Raspberry Pi machines. DHCP doesn't seem to work, and it doesn't get assigned an IP address. This a bit of a bummer because the RPi runs headless, and without an IP address I can't SSH to it to see what's going on. I've put it back on my old Fritzbox 7530 router and it's perfectly OK. 3 other RPis (2 wired, one wifi) on the network are also all fine, and all four are running much the same Linux based OS, so why this one is being victimised I have no idea. Neither, at present, do Swish support, who are allegedly on the case, though to be fair it is still fairly early days.
I'm on a 6 month free trial right now. If I persist with Swish I will almost certainly junk this load of rubbish and buy a proper router. Does anyone have any suggestions or recommendations, please? I'm not a power user, I don't game and I don't stream all that much. Wifi performance isn't that important, but I would like something with 4 genuine 1G ports on the back.
* https://support.plume.com/hc/en-us/sections/36000630...
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If I persist with Swish I will almost certainly junk this load of rubbish and buy a proper router. Does anyone have any suggestions or recommendations, please?
The Switch website says you can use your own router:
Yes you can use your own router and/or Wi-Fi system. If your router has a gigabit Ethernet WAN interface you can connect this directly to our ONT (Optical Network Termination) 10GE port using an Ethernet cable. For further information contact our Customer Care team on 0800 0489415 or [email protected]
If your old Fritzbox has an Ethernet WAN port, you could use that?
22 years of broadband connectivity since 1999 trial - Live BQM
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If your old Fritzbox has an Ethernet WAN port, you could use that?
Don't think so:
a) it's new, so if I cancel my FTTC line Zen will likely want it back;
b} it has a built-in VDSL modem and only does 300Mbs, so not really up to the job.
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5) It doesn't play nicely, or indeed at all, with one of my Raspberry Pi machines. DHCP doesn't seem to work, and it doesn't get assigned an IP address. This a bit of a bummer because the RPi runs headless, and without an IP address I can't SSH to it to see what's going on. I've put it back on my old Fritzbox 7530 router and it's perfectly OK. 3 other RPis (2 wired, one wifi) on the network are also all fine, and all four are running much the same Linux based OS, so why this one is being victimised I have no idea. Neither, at present, do Swish support, who are allegedly on the case, though to be fair it is still fairly early days.
Is the Pi in question set with a static address? Plume's LAN subnet will likely differ to your Fritzbox.
Chris
Swish Fibre Team
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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I've not knowingly configured it with one. Unless some strange bit of software has been in and locked it down. I could check that, but I would have to take it off your network and put it back on the Fritzbox in order to SSH into it, and your support guys have asked me to leave it on your network for the time being.
It has a static local IP on the Fritz network, but that's configured on the Fritz, not on the Pi. I have always assumed it DHCP'd for it and was always given the same one, but I've no direct proof of that.
Edit: but your suggestion would explain the symptoms. The fritz subnet is 192.168.178, Plume is 192.168.40 [and I can't see any way to change that].
Edited by Thaumaturge (Fri 26-Aug-22 10:30:46)
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But I'm distinctly unimpressed with the Plume Pod router they've supplied.
Could this be the same device that Virgin Media use as Wi Fi boosters?
https://getsupport.plume.com/hc/en-gb/articles/44058...
https://getsupport.plume.com/hc/en-gb/categories/440...
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But I'm distinctly unimpressed with the Plume Pod router they've supplied.
Could this be the same device that Virgin Media use as Wi Fi boosters?
https://getsupport.plume.com/hc/en-gb/articles/44058...
https://getsupport.plume.com/hc/en-gb/categories/440...
Could well be. Looks very similar.
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I would guess that the Plume pods are 99% not capable of routing 400+ mbit without issues such as bufferbloat and that is before you get into anything more taxing.
Best option IMO would be to use a router that is able to do the job and use the Plumes in bridge mode purely for wifi which I think they can handle.
If you are not happy regarding the privacy aspect then junk them for some Unifi or Ruckus APs.
THIS post is over a year old so things may have changed since then.
OPNSense
PiHole
Unifi for Wifi
Edited by smouty (Fri 26-Aug-22 14:05:42)
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For the record, item 5 is now fixed and the problem RPi is now on my network and running fine. Chris's suggestion was correct: some miserable bit of software I had run on the thing had altered the /etc/dhcpcd.conf file to hardwire a static IP address without telling me. This was the same static address that I had provisioned in the router for the RPi, so I never noticed. A salutary reminder to be careful exactly what dodgy software you run on your kit.
Even though this issue is shown to be not a Plume Pod problem, I'm afraid I don't love it any better.
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I’ve just received an email apologising for the delay so I’m assuming I was correct that I was originally told that the expected installation date would be Sep. this year.
The delay is no real issue for me tbh.
OPNSense
PiHole
Unifi for Wifi
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Hi Chris, do you have any setting you could share getting PFSense to work with the Swish network please?
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Hi,
Beyond setting the connection type to DHCP the only other setting I'm aware of you'll want to modify is:
Option modifiers = supersede dhcp-server-identifier 255.255.255.255
Best,
Chris
Swish Fibre Team
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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Perfect thanks for the info Chris!
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Well, the day I thought would never, ever come finally did last Monday afternoon. 2 blokes from Swish installed a 400/400 FTTP connection. Installation was very straightforward, took a couple of hours, would have been less if the engineer hadn't left his laptop at the previous job and had to go back for it.
Experience so far is a bit mixed. It mostly works and I do get the advertised speed - a little over, in fact. But I'm distinctly unimpressed with the Plume Pod router they've supplied.
1) It's basically a mesh network hub - they want you to buy several of the things. My network is predominately wired, so it's not a good fit. There is only one downstream port on the router, so I now have to connect everything through my switch. This is fairly old box, it still works fine, but its ports are only 100M. So I now have a 400M internet connection throttled through a 100M switch. Previously I could connect the important devices on my network - my desktop, my wife's desktop, and our main NAS box, directly to the router at 1G, and only had less important stuff on the switch.
2) It plugs directly into a power socket. It's footprint is such that you can't use the neighbouring outlet(s) on a ganged socket - in my case 2 others are not usable, and I don't have many spare. Also all my sockets are low down by the skirting board - this inhibits finding a good spot for best wifi coverage. I had my old router on a shelf fairly high up which seemed to be best. I suppose I could put a 4-way extension up there, but I'm not keen on running a 240v cable up my wall.
3) It doesn't have a browser management interface. You have to manage it using a horrid app on a phone. This is grey on grey, uses very small size fonts, and at my advanced age I have considerable trouble reading it. Frustratingly, Plume do have a web app which I could use on my desktop screen, and enlarge to be easier to read, but when I tried to login to this it told me my account was not authorised to use it. It seems Swish can't or won't make it available to their customers here.
4) All the router stats and info are stored in "the Plume cloud", aka Plume servers somewhere, likely outside the jurisdiction of any GDPR rules etc. Both Plume and and Swish seem less than forthcoming about precisely what is collected, why, where it is stored, for how long, and how it is divvied up between Plume and Swish. There are examples, but I've not found a definitive list. One link* I followed on the Plume website to their Privacy Policy gave me a 404 error. Aside from the major privacy implications, it also means that without an internet connection the router can't be managed, and there aren't any status leds on it.
5) It doesn't play nicely, or indeed at all, with one of my Raspberry Pi machines. DHCP doesn't seem to work, and it doesn't get assigned an IP address. This a bit of a bummer because the RPi runs headless, and without an IP address I can't SSH to it to see what's going on. I've put it back on my old Fritzbox 7530 router and it's perfectly OK. 3 other RPis (2 wired, one wifi) on the network are also all fine, and all four are running much the same Linux based OS, so why this one is being victimised I have no idea. Neither, at present, do Swish support, who are allegedly on the case, though to be fair it is still fairly early days.
I'm on a 6 month free trial right now. If I persist with Swish I will almost certainly junk this load of rubbish and buy a proper router. Does anyone have any suggestions or recommendations, please? I'm not a power user, I don't game and I don't stream all that much. Wifi performance isn't that important, but I would like something with 4 genuine 1G ports on the back.
* https://support.plume.com/hc/en-us/sections/36000630...
It was for all these reasons that I decided not to use the Plume router (and was never set up with this), especially the network management and cloud issues.
I am *now* happily using the TP-Link Archer C7 router - after Swish swapped out the ONT as it wasn't playing nicely with the router (see my earlier posts), and getting Gigabit Ethernet on all LAN ports.
An added bonus is that the C7 enables you to set up a VPN - you need to have a static IP address for this, at (only) £3 / month. I can now access files remotely (music, photos), and a certain public broadcaster's .co.uk websites, while on holiday.
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I'm also running several RPi's on my LAN, and can SSH into them happily from my Apple Mac.
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If you run Tailscale on your devices you do not even need a static IP.
Pros - it is very easy to setup and use.
Cons - It relies on a central service to connect.
OPNSense
PiHole
Unifi for Wifi
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@MikePR
Thanks for your notes. I have now installed an Archer C6, and everything is good again. The Plume is languishing, hated and rejected, at the bottom of my rummage box and I hope I never see it again.
The Plume and I fought to the bitter end. I got the C6 but delayed installing it because my wife, who produces our village newsletter, was struggling to get the Oct issue to the printers by their deadline. I promised not to upset our network any more till she'd done it. The production process involves transferring very large files around to proofreaders and others. for which they are accustomed to use the WeTransfer site. But WeTransfer was simply not accessible via the Plume. I never found out why. I turned off all the Guard protections, but nothing made any difference. WeTransfer was up and working at the time - I could access it using data on my phone. So ironically the Plume failed the task I'd kept it alive for, and at a particularly bad time
With nothing to lose, I ripped it out, installed the C6, installation was a doddle, and I had my wife up and running and able to use WeTransfer in less than half an hour. Wish I'd done it much sooner.
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Glad it's all working OK for you now.
I hope Swish are aware of these concerns about the Plume.
Perhaps, through this forum, we should compile a list of routers known to work with Swish Fibre, although with the caveat YMMV (your mileage may vary).
Mike
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I signed up for Swish 4 weeks ago and I've heard nothing from them about an installation date. A few weeks back a team rocked up at my door to do some 'rodding' (putting a tube down the existing BT cable run) as they were in the area and after they left I've heard nothing more.
I've emailed the orders team and had no reply. I'm tempted to switch to Zzoomm as they appear to be active on my street now and work out slightly cheaper over the entire term.
Have other people had the same experience and issues with communication? - i just want fast broadband..
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Is it normal for some of a street to be available to order but not the rest, months apart? I am hoping to get my parents' hooked up to Swish and they reckon all the streetlevel work was done many months ago (they think back last year in fact), and a quick nosey while dog walking on a recent visit showed that at least some properties further up their road are indeed plumbed in (you can see the tell tale trail under the front lawn from the street level point to the property), but when I check the Swish availability checker it just offers me to register interest for my parents' house - however street numbers further up the same road (on the same postcode) show as available to order. I can't see any obvious difference in how the cabling would be different (it isn't a particularly long road and as far as I can see it is just the same trunk running up the length of the road and just branching off at each property). I have registered interest as well as phoned / emailed but have just been told "we will tell you when ready to order". I'm just wondering if there are instances were an otherwise "ready to go property" just hasn't made its way onto the ordering system for whatever reason?
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Hi,
Feel free to PM me your address and I'll take a look in to the delay for you.
Chris
Swish Fibre Team
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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I signed up for Swish 4 weeks ago and I've heard nothing from them about an installation date.
4 weeks is nothing. I signed up one year ago.
Despite asking several times, I've yet to be given an installation date. They did the cable installation in the street back in May so the infrastructure is there, but no explanation for the delay.
BT, 40mb/s down, 8mb/s up
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Same here. I was told it will be Apr 2023 at the earliest for installs to start.
I think it will be a hard sell now getting people onboard with the current state of the economy.
OPNSense
PiHole
Unifi for Wifi
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I signed up for Swish 4 weeks ago and I've heard nothing from them about an installation date. A few weeks back a team rocked up at my door to do some 'rodding' (putting a tube down the existing BT cable run) as they were in the area and after they left I've heard nothing more.
I've emailed the orders team and had no reply. I'm tempted to switch to Zzoomm as they appear to be active on my street now and work out slightly cheaper over the entire term.
Have other people had the same experience and issues with communication? - i just want fast broadband..
So a positive outcome for me as I'm now up and running on super fast fibre finally. Thanks to the team on here who followed up my message and got the Yorkshire install team to contact me and apologise for the lack of contact.
Install wise the team spent ages feeding their rods through the underground pipes between my property and the junction box in the pavement. Once they got a camera down there it turned out the existing piping was full of holes and not aligned properly, causing them hours of issues which i appreciate was nothing to do with them, but more openreach or the original housing developer.
Once they got it fed through though, the guys were more than happy to show me what they were doing and were very friendly throughout. Great result and I'm now happily downloading at over 400Mbps!
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Regarding compatible routers, I took out my plume straight away and connected the Swish ONT to my Unifi USG 3P which then feeds into my UCK G2 Plus.
Settings wise all i needed to do was set the connection type on the USG to 'DHCP'. Simple.
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I won't be using them. What I look for in an ISP is competence and an ISP launching a service in the 2020s without support for IPv6 is pretty pathetic, It smacks of a company that's only interested in customer numbers and has little technical ability. Yes, IPv6 is still only a 'nice to have' but a new ISP not supporting it out of the gates speaks volumes.
I'm happy to wait until Openreach enables my property then I can get my current ISP - very competent IDNet - to upgrade me.
---
Andrue Cope
Brackley, UK
Edited by Andrue (Sun 23-Oct-22 13:25:39)
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Hi all, I'm thinking of moving to Swish fibre, but can anyone tell more about whether I'll need extra superpods? Forgive my ignorance.
Current set up is Zen broadband router in the hall. I use netplugs to distribute the wifi to the study and elsewhere as the wifi signal from the hall will not reach certain rooms well. I get 50 download at the router, but about 10-15 from the netplugs.
Chances are the new swish router will be installed in the study (is that a good idea?). Am I likely to need pods elsewhere in the house to get a good signal elsewhere? Should I stick with netplugs instead? Can I buy pods or do I have to pay £5pm extra to get them from Swish?
Thanks for your advice in advance.
Edited by sen2479 (Mon 19-Dec-22 12:36:47)
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Very hard to say without knowing a lot more about the size and layout of your house, thickness of walls etc. I found the Plume wifi signal was comparable with the signal I got from my previous Fritzbox 7530 from Zen, so if you need netplugs now it seems possible that you'll want several Plume pods. I found the signal from 1 Pod was sufficient to cover my average sized house, but most of my network, including all the important devices, is wired, so I'm not very fussy about wifi speeds. So long as I can get a connection at all, that's usually good enough.
I don't think they're available to buy in the UK. I've got some idea they're locked to the Swish network, so even if you did manage to buy additional ones from elsewhere they might not work with the Swish units. But I don't know this for sure. Another post on this thread has indicated that they don't play nicely with other mesh networking kit, so you might have problems if you try to mix them with your netplugs. Again this is something I haven't tried.
Be aware that you have to plug them directly into a power outlet, which might limit your choices for locating them. And their footprint will likely cover adjacent outlets in a ganged socket. My power sockets are all fairly low down, which isn't ideal for best wireless coverage.
I hated the Plume, and replaced it as soon as possible - see previous posts on this thread.
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Just got a swish flyer in the post LOL
Only 13months since the last one which offered free Swish and I signed up for.
3 months after that I was told my street was RFS (ready for service) in June '22.
That's the last I heard from anybody at Swish Fibre. 6 months on and the online account says activation November 2023. Swish has cost me 9 months of higher (out of contract) tariff with my current provider, enough is enough. I don't believe any of the very little I have heard from this outfit.
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Same situation for me but I do not think it is totally their fault where I am as the ducts were in a very bad state I understand which resulted in some lengthy delays.
I'm not even sure I'll switch as I have no real use case any more.
OPNSense
PiHole
Unifi for Wifi
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Plume is also used by HeyBroadband as well; doesn't mean they don't each lock them down but there are certainly other ISPs using them.
With HeyBroadband, you can get two of them for an additional £7pm on top of the price of the internet connection
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I am *now* happily using the TP-Link Archer C7 router - after Swish swapped out the ONT as it wasn't playing nicely with the router (see my earlier posts), and getting Gigabit Ethernet on all LAN ports.
I had no end of grief getting an Archer C7 to get anything like gigabit speeds when I was using it on my new HeyBroadband 900/900 connection; it kept maxing out at about 650Mbps. I ended up upgrading to an Archer AX20 and am now getting pretty much 850+Mbps.
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I do have some concerns about Swish now.
A rep knocked on my door a couple a weeks ago saying I could have it installed that day which I thought was a bit off as I had registered nearly two years ago and thought they would at least prioritise people who had already pre-booked.
Anyway I asked him how they get the fibre to our houses as only one side of the street had the utility boxes at the front of their properties.
He went away for a few minutes and said he would check in to see what was happening.
There were no additional planned works for my street but a week later the contractor dug a trench and layed a duct.
This could be down to poor communication between the provider and their contracter I guess.
I have also asked their sales team some simple questions which they have yet to get back to me about.
Anyone who is using them able to provide any feedback on what the service is like?
In the two years since preordering I also do not think the pricing is that competitive any more compared to Giganet for example:
Swish 900 £75/pm - or £50 pm over an 18 month contract with discount
Giganet 900 £40/pm - or £30 over 12 months with discount
OPNSense on Topton J4125
PiHole/AdGuard home
Unifi for Wifi
Edited by smouty (Wed 08-Feb-23 14:39:55)
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In the two years since preordering I also do not think the pricing is that competitive any more compared to Giganet for example:
Breaking news is that Swish and Giganet are merging, so maybe this difference will disappear in time.
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That's interesting.
Giganet pricing is unusual with the price difference between slowest and fastest like £8/pm for approx. 10x the speed.
I appreciate not everyone needs this but its almost steering people towards that tier and I hope Swish follow this pricing model.
OPNSense on Topton J4125
PiHole/AdGuard home
Unifi for Wifi
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Hi Chris! I'm now live and really impressed with the service ( speedtest) -- but the lack of IPv6 is really unfortunate. Could you add me to the "early adopters" group for IPv6?
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Hi
I'm pleased to hear you're up and running
Can you drop me a line via [email protected] 'FAO Chris' and I'll add your details.
Thanks,
Chris.
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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If only the other altnets/providers were as helpful as you Chris, keep up the good work
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Appreciate the kind words dect!
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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Hi Chris - do you know what the status is on the IPv6 rollout? I'm quite keen to natively have IPv6, and when I signed up almost a year ago, was told that there were ongoing trials and that it was coming soon
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Hi there.
There have been some circumstances internally that have boosted the priority of the overall IPv6 project and IPv6 is in active development by our network ops team within our lab.
At this stage, I wouldn't like to commit to any timeframes as I don't want to over promise and under deliver on that message.
As and when I receive any further concrete news around the roll out I will look to post an update on this thread.
All the best,
Chris.
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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Hi, I have just ordered Swish Fibre and plan to use my existing EdgeRouter-X as the router. I've only ever used providers that use PPPoE so that's how my WAN port is configured. However, I was told on the phone that Swish Fibre doesn't require any PPPoE config. If so, what configuration do I need for the EdgeRouter-X WAN port (which will be connected to the ONT 10GbE port)? Is there a guide or instructions somewhere? Thanks.
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From what I have been told you just need to set the WAN port to DHCP.
OPNSense on Topton J4125
PiHole/AdGuard home
Unifi for Wifi
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Hi,
As above, your connection type will be DHCP and you will need to connect your router to the 10GE port of our ONT.
Best,
Chris.
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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From what I have been told you just need to set the WAN port to DHCP.
Hi,
As above, your connection type will be DHCP and you will need to connect your router to the 10GE port of our ONT.
Best,
Chris.
Thanks, that makes sense. I'm struggling to find examples of how to do this by editing the config file, all examples just say use the setup wizard, which I can't do as it would overwrite all of my other configuration.
There are multiple areas where the "pppoe1" interface is mentioned and those can presumably be replaced with "eth1" (in my case) but I am not sure what the actual definition of the eth1 interface is meant to look like. It currently looks like this:
| Text | 1
23
45
67
89
1011
1213
1415
1617
1819
2021
2223
| ethernet eth1 {
description WAN duplex auto
pppoe 1 { default-route auto
firewall { in {
name WAN_IN }
local { name WAN_LOCAL
} out {
name WAN_OUT }
} mtu 1492
name-server auto password xxx
user-id xxx }
speed auto} |
I'm guessing it needs to look something like this but not sure:
| Text | 1
23
45
67
89
1011
1213
1415
1617
| ethernet eth1 {
description WAN address dhcp
duplex auto firewall {
in { name WAN_IN
} local {
name WAN_LOCAL }
out { name WAN_OUT
} }
speed auto} |
If anyone here uses an EdgeRouter and could post this snippet from their config that'd be really helpful. Otherwise I'll have a nose around the Ubiquiti forum. Cheers!
Edited by DragonQ (Thu 02-Mar-23 11:11:48)
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Hi Chris,
I'm trying to do the same but with my pfSense router, It does work when I've set it to DHCP but I'm supposed to have a static IP and my connection then drops out multiple times a day (seems very random) and then I end up with a new IP on the same IP range.
I'm connected to the ONT 10GE port, 1Gbps capable router, switch and PC.
Am I missing anything? Or would I need to speak to the support team?
Many Thanks
Edited by GZY1 (Mon 13-Mar-23 19:11:35)
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Hi there,
You'll need to add the following to your 'option modifiers' in your config:
supersede dhcp-server-identifier 255.255.255.255
This should stop the connection from dropping out during DHCP renewal.
As for the static IP, can you contact [email protected] so we can get this raised with our NOC to look at for you.
Best,
Chris.
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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Thanks for the assistance Chris about my connection issue.
It had turned out that the problem with the IP address renewing was down to my pfSense router itself, the version 2.4.4 just seemed to have issues with the connection, so I finally upgraded to the latest version and after setting up the WAN again it has been on the same static IP for well over 5+ days and no more random connection drops either. Sorted!
I couldn't be happier with the speeds, amazingly fast 400Mbps+ for the whole family, much better than BT's 65Mbps.
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Some good news and some that could be improved.
The good is that the price of the 900mbit service is now only £50 pm so not much difference over the 400mbit over 18 months.
Not so good and I have let Swish know, I assume everyone receives an email that just states 'reset your password' with no explanation or who it is from.
It is from Plume and looks like your typical phishing email
OPNSense on Topton J4125
PiHole/AdGuard home
Unifi for Wifi
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Swish installed today and the guys did a great job.
Plugged my router into the WAN port on the ONT and it works without issue negotiating at 2.5gbit on the LAN side.
Added a little more CPU resource to the VM and it is happy providing access at 1gbit.
No bufferbloat either.
Router supplied is a Linksys Velop which looks OK and I might look to use as an AP as I'll stick with OPNSense for the time being.
https://www.linksys.com/gb/tri-band-ax4200-mesh-wifi...
OPNSense on Topton J4125
PiHole/AdGuard home
Unifi for Wifi
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Congrats on the install.
Router supplied is a Linksys Velop
I thought Swish always supplied a Plume pod as the router - has that changed or did you explicitly request the Linksys somehow?
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They supply a different router with the 900 service now I’m told.
OPNSense on Topton J4125
PiHole/AdGuard home
Unifi for Wifi
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Just received a rather disappointing email from Swish (I pre-ordered in July of last year IIRC):
Since you signed up last year, we’ve been working diligently to bring our full fibre network to Godalming.
Building an entirely new broadband network takes an immense amount of planning and labour. We often run into bumps along the way.
From permits and permissions to power lines and pipes, navigating underground infrastructure can be a huge challenge.
It’s rare, but sometimes we are unable to overcome these challenges. And unfortunately, your street falls into an area where cannot safely continue our construction.
Because of this we need to cancel your order.
Rather frustrating as they've done of work in our road and in roads leading to it so assumed that going live would be imminent.
Oh well, at least Openreach FTTP is available.
iDNet FTTP (1000/110) via Openreach
OpenBSD router, OpenWRT wireless
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Funny that. I received exactly the same email from Swish this morning.
No explanation of what the particular problem was/is. I know someone 100yards down the road has Swish, and they laid the cable and put the junction box outside my house a year ago.
Oh well there's Airband here, not quite as good (assymetric up/down speeds) but worth a try.
BT, 40mb/s down, 8mb/s up
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What area are you in, if you don't mind me asking?
We've had lots of Swish work over the past year, with quite large areas of the pavement and street dug up, etc. Would be curious to know what's actually caused the cancellation, but I'm guessing we won't be privy to that. Sadly no other altnets are active in our area so Openreach it'll have to remain for now
iDNet FTTP (1000/110) via Openreach
OpenBSD router, OpenWRT wireless
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I'm in OX39. Lower Road, Chinnor.
They spent a few days a year ago digging the road up and putting the ducting in. Then a few days later running the fibre into the ducting, I watched them do it.
Plenty of people in the village have it, and have had it for some time, so it's a bit puzzling as to why there is a problem after they spent time and money doing the street back then.
BT, 40mb/s down, 8mb/s up
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Plenty of people in the village have it, and have had it for some time, so it's a bit puzzling as to why there is a problem after they spent time and money doing the street back then.
Similar here in Haslemere (GU27). I've had Swish since last October and yet none of my neighbours can even pre-order, save for two properties on the end that are closest to the adjoining street. I've even witnessed the Swish civils guy taking a look at one neighbour's existing ducting, saying 'yep that's an easy install - access is proved' marking it as such in his system, yet that neighbour still can't place an order.
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Rather frustrating as they've done of work in our road and in roads leading to it so assumed that going live would be imminent.
Rather curiously there was a Swish Fibre van across the road from our house this morning. Went and spoke to the guy who was doing some work and he confirmed that he was installing equipment and that he thought my order had been cancelled simply because of some delays but that they would complete cabling my road. Good news, am sure it's a similar situation in other areas.
iDNet FTTP (1000/110) via Openreach
OpenBSD router, OpenWRT wireless
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Well so far, so good.
It has been active for around a month and BQM looks great. One minor latency spike one day at around 3am.
My Broadband Ping
I have my static IP and phone number has been ported successfully.
No complaints at all here so well done to Swish. It is refreshing to have a company that picks up the phone and answers tickets in a timely manner.
My last 'job' is to find a DC UPS for this equipment.
OPNSense on Topton J4125 - SWISH Fibre 900
PiHole/AdGuard home - Unifi for Wifi
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I don't think we will ever get FTTP on our lane in Farnham.
We are on a lane just off Middle Bourne lane, and that lane has had BT fibre along the power line poles all the way to the end of our lane from one end, and Swish have just laid fibre all the way along the other end of Middle Bourne Lane, again stopping at the end of our lane but not coming up.
When I contacted BT they were dismissive "Yes your lane was originally in scope but we changed our minds, sorry"
There are 11 or 12 houses on our lane and all of them have applied to Swish.
I've been signed up with Swish since early 2021 as soon as they announced they were rolling out in Farnham. I did have some contact with enquiries@ in late 2021 but since then all my emails to them go unanswered.
And then just after they installed fibre all the way along Middle bourn Lane they send an email to me titled "An update on your Swish order" basically saying "We've hit a few bumps in the road building our full fibre network in Farnham and it looks like it’s going to take 6 months or more before we’re able to connect you." with various excuses.
@Swish_Fibre I'd love to have someone who I could actually talk to who knows what the issue is with getting FTTP to the residents of our lane.
For reference, the fastest speed I can get is 23Mb/s because of the distance to the green box and the dire quality of the aluminium lines we have around here.
Edited by BiffaZ (Wed 03-May-23 11:08:08)
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Hi there.
Can you either drop me a PM with your details and/or email [email protected] and mark it for my attention so I can look in to this for you.
All the best,
Chris.
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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Yesterday I had a Swish chappie knock on my door and ask me the usual sales questions and asked if I'd be interested in their broadband. I of course told him I'd love it. When he found out my address was already showing as signed up on his system, he was a bit puzzled. So I explained that I'd signed up 18 months ago but despite them cabling the street, in the end they had said they couldn't connect me (and could give no reason other than 'technical issues').
Well the friendly Swish man was not deterred by this and talked about a 'manual install' whatever that is. And promised to investigate. Sure enough I got a call this morning and they are supposedly coming to visit to determine what needs doing (there is a junction box about 15 feet from the house so hopefully not much).
So Mr Odafe Okpoziakpo, you deserve a medal, you've managed what your customer service dept told me what was impossible. Fingers crossed it might happen this time.
BT, 40mb/s down, 8mb/s up
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There have been some circumstances internally that have boosted the priority of the overall IPv6 project and IPv6 is in active development by our network ops team within our lab.
Any news on IPv6? Even if it's just a rough guesstimate, or an early customer trial where if it breaks we get to keep both parts, I think an update would be useful.
I appreciate I'm not the only customer to be alarmed that my shiny new full fibre connection doesn't support a standard from 1995.
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Looking at moving from Plusnet and time for FF, trying to decide between Swish 400mb and Aquiss 550mb. Just need to find a voip to port number.
How good is the Swish router?
I was looking at getting a TPLink 5400 to replace my ancient Billion 8800 R2
Edited by ady702 (Fri 19-May-23 19:22:09)
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trying to decide between Swish 400mb and Aquiss 550mb
These are quite different products -- one offers upload speeds of 400Mb and the other offers upload speeds of 75Mb. I suspect you'd also find Swish offer (slightly!) lower latency compared to Aquiss / an Openreach-based network -- when I switched from IDNet I saw my latency drop from a median of 9.1ms to a median of 4.6ms.
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How good is the Swish router?
That likely depends on what you want.
I was given a Linksys Velop but I think they usually provide a Plume with additional ones you can order.
If you just want internet and wifi with minimal fuss then it will likely be OK.
Personally I wouldn't use a router that requires an app to setup which is why the Velop is still in the box.
You can port you number to Swish BTW and the phone plugs directly into the ONT.
OPNSense on Topton J4125 - SWISH Fibre 900
PiHole/AdGuard home - Unifi for Wifi
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There have been some circumstances internally that have boosted the priority of the overall IPv6 project and IPv6 is in active development by our network ops team within our lab.
Any news on IPv6? Even if it's just a rough guesstimate, or an early customer trial where if it breaks we get to keep both parts, I think an update would be useful.
I appreciate I'm not the only customer to be alarmed that my shiny new full fibre connection doesn't support a standard from 1995.
You certainly are not the only one. I bent their ears about IPv6 in fairly forthright terms a few weeks ago, and got this terse one-liner in reply (on 4 May) "we still have no plans for when it wiill be rolled out. However, customers will be notified when it goes live." I have told them I will not recommend Swish to friends, neighbours etc until they get this fixed.
I think I may be having problems with email non-delivery due to their CGNAT making me share other folks' reputations, but still collecting evidence to prove or disprove whether this is actually the case. Having an end to end routable IPv6 address should sort that. And I'd be able to run BQM too.
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closed this and split off one of the recent sub-threads for ease of management as it's quite long
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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