Hereford FTTC - Part 3

Link to part 2

Created part 3, anyone who has ordered had an engineer round yet? I had to switch phone lines back to BT as well as switching broadband so i have to wait until the 18th for just my phone line, which was 3 weeks (ridiculous). No idea how long it will take them to switch the broadband over after that, they still haven't asked me for my MAC code.

I thought they could at least get things started with the broadband and have everything ready for when my line was switched.

In reply to a post by Sketchygr:

Link to part 2

Created part 3, anyone who has ordered had an engineer round yet? I had to switch phone lines back to BT as well as switching broadband so i have to wait until the 18th for just my phone line, which was 3 weeks (ridiculous). No idea how long it will take them to switch the broadband over after that, they still haven't asked me for my MAC code.

I thought they could at least get things started with the broadband and have everything ready for when my line was switched.

Can't BT do a simultaneous provide where they provide new broadband and phone at the same time?

Shouldn't need a MAC if it's a new line.

It isn't a new line, its an old one going back to BT. Plus i am switching broadband providers to, but like you said i thought they could do it at the same time. The e-mail i got said they'd contact me for my MAC code at some point but i hope it's sometime this week before my phone line switch. Going to be annoying to wait 6-7 weeks total just to switch,

In reply to a post by Sketchygr:

It isn't a new line, its an old one going back to BT. Plus i am switching broadband providers to, but like you said i thought they could do it at the same time. The e-mail i got said they'd contact me for my MAC code at some point but i hope it's sometime this week before my phone line switch. Going to be annoying to wait 6-7 weeks total just to switch,

Is it an LLU line you are switching back to BT or a disconnected line? If it is they have to have an active BT line before broadband can be ordered.

I saw the OR engineer at our cab again today, and I get home this evening to find that our connection is now only at half the speed that it was before (916kbps at the moment!!!) so I really hope this is only temporary. Has anyone else had this before their cab went live?

dose any one know when are they doing the rest of the cabs has seems they have stoped

In reply to a post by drunkenfool:

I saw the OR engineer at our cab again today, and I get home this evening to find that our connection is now only at half the speed that it was before (916kbps at the moment!!!) so I really hope this is only temporary. Has anyone else had this before their cab went live?

Since Hereford went live my llu connection has gone from 2.5/0.5 to 3.3/0.7 (Boblestock cab)

In reply to a post by simon194:

Is it an LLU line you are switching back to BT or a disconnected line? If it is they have to have an active BT line before broadband can be ordered.

Aha that would explain it, completely forgot about that. It was an LLU line so i guess that explains the delay! Thanks for the response. Literally counting the days now.

In reply to a post by Anonymous:

Since Hereford went live my llu connection has gone from 2.5/0.5 to 3.3/0.7 (Boblestock cab)

Nothing to do with FTTC, maybe they found a fault at the cab and sorted it.

Strange as AFAIK no physical work has been done on Kempton ave cab and I've been @ 2.5mbps for about 3 years with no change atall .... Then when the work in Hereford started my attenuaton goes up and I loose about 30% speed, I requested a line re-learning and after the 10 day period get back up to 2.5.

Then literally the day Hereford goes live my line seems to be pushed back onto training mode and speed progressivly goes up each night and has now settled at +0.8mbps - something I've never seen in the 7 years I've been at this property - and thats even when I was on BT and was manually frigging my SNR.

Now I come to think of it voice calls sound louder too.

.... Oh and my attenuation has remained at the higher value of 63.5 .... (was 59 for the last 3 years)

Then maybe they done something at the exchange, but the FTTC roll out will not affect ADSl or voice calls.

At your attenuation i am shocked you get the speed you do, I think I got around 55 and only got around 4Mb/s because I was on a decent network that allowed me to change the SNR without it going crazy.

someone I know that lives close to me put in for FTTC and BT turned down the order, which is strange because their own site says it is available here, so do Sky and so do talk Talk.

they have decided to look elsewhere now and not Talk Talk or sky.

http://farm9.staticflickr.com/8319/79764
32771_8b59e1441d_o.png

My SNR has always been low which suits me as prior to cutting the power off yesterday and rebooting the modem my uptime is usually weeks and although in the past my voice calls have been a bit 'hissy' (voice calls are something I very rarely use anyway) they seem to have cleared up now and my DSL is always rock solid.

I remember back in my Plusnet days I had to fight with tech support to get a target SNR of 9.0 - when they found out I was using software to lower it (albeit to a limited amount) they informed me I was breaking the law and not to ask for any support again otherwise they would phone the police and have me arrested for hacking.

.... I nearly [censored] myself with laughter .....

Anyway since being with Sky my SNR has always had a target of 6.0 but frequently wanders below that - as I said the only thing to have changed is my attenuation and I cannot understand how the hell an increase could ultimately result in a better service.

Wrong link

Try

http://tinyurl.com/c8fh9gc

If it's the kempton avenue cab - there's known issues with joints in underground cables hence why we get stupid rates. They've put new joints on them over the years but I think it was a that's how it is fix.

I got in touch with the contractor Damian @ wilkinson-helsby re the cabinet and he's gone quiet since asking which dept in bt i work for (which I dont).

This is my router stats since two days ago;

Downstream Upstream
Connection Speed 968 kbps 723 kbps
Line Attenuation 61.5 db 37.0 db
Noise Margin 9.5 db 6.6 db

I was hoping the sync speed would sort itself out but no luck yet, I may have to ring the ISP

Have the cabinet installs stopped?

Difficult to see what is happening due to the council tool tasked with updating the streetworks list being completly incompetent

i been asking that one but no one seems to know

In reply to a post by Anonymous:

http://farm9.staticflickr.com/8319/79764
32771_8b59e1441d_o.png

My SNR has always been low which suits me as prior to cutting the power off yesterday and rebooting the modem my uptime is usually weeks and although in the past my voice calls have been a bit 'hissy' (voice calls are something I very rarely use anyway) they seem to have cleared up now and my DSL is always rock solid.

I remember back in my Plusnet days I had to fight with tech support to get a target SNR of 9.0 - when they found out I was using software to lower it (albeit to a limited amount) they informed me I was breaking the law and not to ask for any support again otherwise they would phone the police and have me arrested for hacking.

.... I nearly [censored] myself with laughter .....

Anyway since being with Sky my SNR has always had a target of 6.0 but frequently wanders below that - as I said the only thing to have changed is my attenuation and I cannot understand how the hell an increase could ultimately result in a better service.

Illegal? oh dear.

The problem with changing a SNR on most networks, certainly with Bt is that it confuses the hell out of their line management system. with Cable and wireless they did not have anything like that, so if I put my SNR down to 1 it would stay at 1, ok so it would no doubt disconnect a lot, but ti would stay there.
Come to think of it i put my SNR down to 4 and it stayed connected for weeks.

Plusnet is another BT clone that uses the same system, but traffic manage like hell, which is why when they took over Metronet I jumped ship as fast as I could , even if it was to AOL, which was not owned by Talk Talk at the time.

Now Plusnet is BT.

Rang adsl24 today after five days of 0.9mbps, rebooted router and it jumped to 2.8mbps (usually 0.9 and never ever seen it above 2.1) so after feeling like an idiot on the phone I closed the case. Came home after work and it was back to 0.9 again even after 3 reboots I really hope they can get the fibber install sorted ASAP! Has anyone else managed to get an install booked yet?

yes my brother who lives in vaga street booked for tuesday of next week they geting 67mb and 2 up with bt hopefully they get the speed they ask for

Mine is being installed on Monday assuming OR turn up.

As for the rest of the cab installs, they could be going on, I haven't been in Hereford for a while to check, and no one else has posted an update. I'll be on my bike again cometime over the weekend if the weather holds, and will plot a route via some of those that were left to see whats going on.

victoria street definitley looks like a fail, and re-plan.

i have seen 2 cabs with labels on then saying fiber broadband is here

In reply to a post by Lorian:

Mine is being installed on Monday assuming OR turn up.

As for the rest of the cab installs, they could be going on, I haven't been in Hereford for a while to check, and no one else has posted an update. I'll be on my bike again cometime over the weekend if the weather holds, and will plot a route via some of those that were left to see whats going on.

victoria street definitley looks like a fail, and re-plan.

Haven't seen any more work at all on my travels - Kempton Avenue still no progress, emailed damien - he passed the buck to someone else. They then said we dont deal with it contact openreach. So no further info

C

waiting for my cab to be done 73 but i see they havet been doing th new cabs so whats holding them up

They seem to just do the easy stuff and then move on, Malvern went live in march and a third of the cabs still have not been done..

Streetworks for next week are out - no cab installs

so whats going on with the cabs why aret they puting new ones in

I'm guessing as far as they are concerned, Hereford is now 'done' .... The focus is probably on some other town somewhere now.

The ones that were due to be done will probably eventually get sorted - but I'd bet money on it not being this year.

its not good people wil miss out on it

Lol, the new digital divide, on this side of the street we get 1mbit, on that side they get 80mbit.

Installation day for me, I wonder if OR will turn up....

In reply to a post by funkyboy:

its not good people wil miss out on it

i noticed a few places have not got cabinets on my walk to a mates place and when I went with him walking the dog. St Guflac street no FTTC cab as far as i could see. up around Hampton park, Gorsty lane where we walked the dog a friend lives up around there and no FTTc cab there.

When we did a check as she is with Talk Talk and got a real bad connection, FTTC will be available in October.


so it seems around October is the new date.

In reply to a post by Lorian:

Installation day for me, I wonder if OR will turn up....

Let us know how it goes! Still waiting for an install date after my line activation tomorrow, so painful.

After keeping me waiting for 3 hours Open Reach rang to cancel the booking due to no trained engineers avaialble.

I suggested they only needed a regular engineer to disconnect from the DSLAM in the exchange and reconnect to the MSAN via the patch panel in the PCP, as i don't need their modem, but that didn't help.

Having to reschedule via ISP.

Complaining to OR. Not happy.

Edited by deleted (Mon 17-Sep-12 11:14:35)

You were mistaken. St Gutlacs Street and Gorsty Lane are both done, I've seen both cabs myself. The one in St Guthlacs Street is particularly well hidden, but its pretty obvious where as the new tarmac strip goes from the PCP to it.....

Edited by deleted (Mon 17-Sep-12 11:20:43)

my Line enabled for Fibre Broadband: 30/09/2012 but they havet done my cab yet wil it stil go on that data they have about 2 weeks to do it

In reply to a post by Lorian:

You were mistaken. St Gutlacs Street and Gorsty Lane are both done, I've seen both cabs myself. The one in St Guthlacs Street is particularly well hidden, but its pretty obvious where as the new tarmac strip goes from the PCP to it.....

Fair enough I was cycling at the time in Gutlacs street and I was on a bus going past Gorsty lane



My friend lives just off Sudbury Ave and as i said we done the check via BT and even Talk talk and both came up as October.


Maybe gorsty lane would not be her cab,

No chance.

I seem to recall te discussion has gone that you are unlikely to get it even/when they do so your cab.

In reply to a post by Lorian:

After keeping me waiting for 3 hours Open Reach rang to cancel the booking due to no trained engineers avaialble.

I suggested they only needed a regular engineer to disconnect from the DSLAM in the exchange and reconnect to the MSAN via the patch panel in the PCP, as i don't need their modem, but that didn't help.

Having to reschedule via ISP.

Complaining to OR. Not happy.

OMG Thats terrible! I'm scheduled in for Friday - I hope this doesn't happen to me as I'm taking a days holiday for this as I assumed you had as well. Let us know if you have to wait another two weeks or when you get anywhere with it.

Man that's really gotta suck - You must be Livid!

when is it booked in again

I also had my installation cancelled for today, this afternoon. Rang bt for new date, they said they will give new date on Wednesday, and they tried to say for three weeks time, but will fast track for Thursday through to Saturday morning this week. but what I've been reading on the tinternet this does not seem likely.

In reply to a post by bulls79:

I also had my installation cancelled for today, this afternoon. Rang bt for new date, they said they will give new date on Wednesday, and they tried to say for three weeks time, but will fast track for Thursday through to Saturday morning this week. but what I've been reading on the tinternet this does not seem likely.

This has me concerned - I mean these dates have been booked weeks in advance, are you guys gonna get any compensation?

If you did the same to them they would charge you £150 - so I dont see why you dont get the same from then given you have to take more time off work - this really makes me mad!

I found this link on another thread

http://bt.custhelp.com/app/answers/detail/a_id/9394/...

But this probably applies to BT customers only...

my brother gets his done tomorrow he lives in gagae street hes with bt

I'll consider the compensation issue once the installation work is actually complete.

My ISP were told they couldn't re-book the appointment today, so I too am expecting an expedited slot to be booked tomorrow, for sometime in the next few days.

I have already approached the relevant senior people in BT with my concerns, and await a response. My focus here is not one of compensation, but of trying to ensure the missed appointments not only don't occur for me again, but for others too.

Fantastic effort to get the cabs in, and then a fail at the last fence. Who does their engineer recruitment and training, G4S?

In reply to a post by Lorian:

I'll consider the compensation issue once the installation work is actually complete.

My ISP were told they couldn't re-book the appointment today, so I too am expecting an expedited slot to be booked tomorrow, for sometime in the next few days.

I have already approached the relevant senior people in BT with my concerns, and await a response. My focus here is not one of compensation, but of trying to ensure the missed appointments not only don't occur for me again, but for others too.

Fantastic effort to get the cabs in, and then a fail at the last fence. Who does their engineer recruitment and training, G4S?

Fantastic effort for you but no updates on the one's left can't help but feel there going to push Kempton Avenue out to the end of the year now.

I spoke to an engineer I know he did two fftc installs yesterday so they are engineers out there but probably only a few trained, gotta love bt's ability to forgot about that =).

In reply to a post by Anonymous:

Fantastic effort for you but no updates on the one's left can't help but feel there going to push Kempton Avenue out to the end of the year now.

I spoke to an engineer I know he did two fftc installs yesterday so they are engineers out there but probably only a few trained, gotta love bt's ability to forgot about that =).

What do you expect from BT?

I can't believe many people ordered before me, so who decided the priority.......?

at least with allpay you get a speed upgread there then no waiting around for 2 weeks

dose any one know whos got the bid for the broadband round here

Install re-booked for Saturday.

Fingers Crossed.

thats terrible. I have my installation date booked off from work, if they do this to me I will be fuming, and hitting the roof. It's not that I can't wait for the installation, it's that I have to arrange to be off work for it.

I did too. I will be billing them for £85+VAT as compensation (after the install is done) as that's what they would charge for missing the appointment.

Don't stand much chance of getting it, but it's the principle.

My ISP are really trying to help, no fault with them.

It also doesn't sound like you're a rare case... is anyone's fibre actually being installed?!

In reply to a post by funkyboy:

dose any one know whos got the bid for the broadband round here

From what I understand form speaking to hfd council its BT but wont announce it yet as paperwork isnt fully done. Either way most areas it will take a year to sort out from what he said to me and some people would have to apply for central funds etc.

In reply to a post by Anonymous:

In reply to a post by funkyboy:

dose any one know whos got the bid for the broadband round here

From what I understand form speaking to hfd council its BT but wont announce it yet as paperwork isnt fully done. Either way most areas it will take a year to sort out from what he said to me and some people would have to apply for central funds etc.

Of cause it is BT, you never expected anything else. As a mate of mine would say, it is all funny handshakes.

no other company had a chance. it is all very strange how these things happen.

In reply to a post by funkyboy:

at least with allpay you get a speed upgread there then no waiting around for 2 weeks

yeah, when they get things sorted. Must get in touch with them again, I am not paying for 10 megabits and getting five. Not my fault that someone mucked up.

I thought dealing with a local company was the right thing, maybe I am wrong.

Anyone know what's going on for cab 25 (am at top end of quarry road, tupsley). A new cab went in and they dug up the road leading to it and made good after, but still checker shows as not yet available. I can't order until it is and from what I'm reading, it will be a month or so after that before an engineer visit to install.

Can't wait to increase my speed - sucks currently.

Separate query, which provider for fibre for gaming - On plusnet pro at the mo...

just did a speed test on my its about 5 which speed tester are you uesing i am uesing speedtester.net

so am i thinking we be on bts netowork and not allpay

I dont think it will be long.

Stay with plusnet, you probably dont reallly need to continue to pay for pro.

In reply to a post by funkyboy:

just did a speed test on my its about 5 which speed tester are you uesing i am uesing speedtester.net

We have an all<space>pay thread for discussion on their parochial network provision.

Edited by deleted (Tue 18-Sep-12 20:01:10)

i know i get mixed up sometimes

In reply to a post by funkyboy:

so am i thinking we be on bts netowork and not allpay

I think you are getting a bit mixed up. this contract between BT if it is Bt and the council will not affect you and it certainly won't affect me.
If it does go ahead, you bet your bottom dollar the network will not be for the likes of me and you, it is suppose to be a way of getting faster broadband to places around Herefordshire that don't have it.


Allpay will still be providing broadband and you can still have your broadband provided by them, i will be as long as they can give me the speed I want and sort their service out.

i know people from allpay read these forums, please allpay, sort out the slow speed I am getting, I know you are waiting for a router or switch, but how long do it take for it to be delivered? i could have cycled and got it by now
i hope this gets sorted before the weekend.


I see the cab on the corner of Coningsby street and Widemarsh street now got a poster on saying fibre broadband is here or something like that. Still not one on the one by the college co-op and yet that is suppose to have been up and running for a week or more.

In reply to a post by Sigaldry:

Anyone know what's going on for cab 25 (am at top end of quarry road, tupsley). A new cab went in and they dug up the road leading to it and made good after, but still checker shows as not yet available. I can't order until it is and from what I'm reading, it will be a month or so after that before an engineer visit to install.

Can't wait to increase my speed - sucks currently.

Separate query, which provider for fibre for gaming - On plusnet pro at the mo...

Maybe better off going with sky,. If plusnet traffic manage their FTTC packages like they do their ADSl packages then you will end up with a quarter of the speed you are suppose to get.

TBH, there is little choice in the FTTc market at the moment.

All gaming traffic with plusnet will be at linespeed in the platinum queue.

Unless a user is a big downloader the shaping they apply on the new fibre accounts is very minimal.

In reply to a post by zyborg47:

Maybe better off going with sky,. If plusnet traffic manage their FTTC packages like they do their ADSl packages then you will end up with a quarter of the speed you are suppose to get.

TBH, there is little choice in the FTTc market at the moment.

Edited by deleted (Wed 19-Sep-12 07:40:13)

Re: Cab 71 Kempton Avenue - I got bored yesterday so emailed nga.enquiries cc' Ian Livingston, Oliver Garfield, and Michael Rake. Got a reply please bear with us whilst we investigate so some process.

My email went:

"I'd like to formally complain about the lack of process on Hereford FFTC PCP 71 (Kempton Avenue). It seems you have done all the easy installs in Hereford at good pace, but all the others that where planned that were slightly more completed you've left high and dry.

We need a clearer visibility of exactly what's happening and where the holds up are, you seem to be blaming planning when most of the issues are with openreach and their contractors due to the more complex installs. With little less than a week and a half left before the 30th September I have no confidence that you will make the dates you advertised to the public.

Can someone please let me know the exact position of the this cabinet and when its going to be done, please no bull****.

A left down and very disappointed customer."

C

RE- Installation date confirmed for Saturday morning, maybe they will turn up as they will be on overtime.

My Installation Date was yesterday BT do not have enough qualified engineers so they were a no show, now have to wait before can re-order, not a happy bunny, not sky,s fault, they were only informed this morning by bt that they could not complete the install

that happen to my brother his was yeserday stil waiting for new booking

Wouldnt mind getting an install date even, placed an order for BT phone line and infinity, phone line has taken 3 weeks to install since i was on an LLU connection, they said they would contact me once the phone connection was live and i've had nothing, went live yesterday morning. E-mailed them to ask what was going on, some guy on the phone said wait til today to try and upgrade the infinity and when i do it asks me to confirm my phone line package as well as the broadband, even thought my phone line is with them now and active. Just want to get the order rolling rather than sitting around waiting for what seems to be nothing.

so what ere they doing about the other cabs then .i thik allpay need to bring the speeds up to much bts new fiber can offer i would like to have speeds of up to 80mb or allpay wil loss out if they dont

Well My manager had his line installed today, he is enjoying 48Mb - I just hope all goes well for me on friday, sounds like it's a bit hit and miss.

In reply to a post by bulls79:

RE- Installation date confirmed for Saturday morning, maybe they will turn up as they will be on overtime.

LOL, lets hope there is more than one then. Oh yes, overtime. perhaps we will get lucky.

I might picket barton Rd if they stand me up again.

Edited by deleted (Wed 19-Sep-12 20:20:10)

Please note I don't plan to proactively update the deployment map any longer. If you know of any updates required as time goes by you can of course PM me or Brett) to update it.

http://www.tinyurl.com/hereford-fttc

Some notes:

x Know problem cabs include the the famous Kempton Avenue, and Victoria Street.
x The few marked yellow with black spot surrounding the colledge are probably done but I haven't been near to check
x some cabs seem to have just been "forgotten" about. Noteably two on the Ross Rd, Breinton Rd. Perhaps Some of these are being done later because they have subordinate SCP cabs.
x if anyone drives past cab 73 on Belmont rd please advise if anything has happened there.

Edited by deleted (Wed 19-Sep-12 20:40:18)

I work at the college, I'll check those out - though I think the one on wittern way is done. I will check in the morning and get you a definite on those...

the cab number 50 49 48 has gone live stil no cab at belmont road number 73 which is my

In reply to a post by funkyboy:

so what ere they doing about the other cabs then .i thik allpay need to bring the speeds up to much bts new fiber can offer i would like to have speeds of up to 80mb or allpay wil loss out if they dont

Why do you want speeds of 80Mb/s? Most people will never even notice it to be honest. standard browsing is fine with 2-3Mb/s, I can understand having around 10 if you are watching HD stuff. i can even understand maybe wanting 30Mb/s if there is a family with a few people using the net at the same time, but 80Mb/s is not really needed.

As for Allpay, they are in a different market, they are in the market where people can't get a decent broadband speed, I should most people will Allpay or any other wireless network are happy to be able to get 5Mb/s as I expect their normal broadband speed via copper cables to be pretty naff, if they can get it at all.


Myself I went the way i did because i wanted to try something different, wanted to get away from the BT network. I am not going to say i will never go for fibre as things change and at some point I may, but at the moment I don;'t feel the need for it.

Other cabs will be updated if Bt think they are going to make money out of doing so. this is one of the reason for this new contract that the council is looking at, so BT will have tax payers money to give people faster broadband where Bt will not fork out their own money


Don't get me wrong, it is nice that Hereford have at last got faster broadband after so long of being behind other places, but it is yet another monopoly company.

Thanks. One is actually in the college car park, difficult to see from the road.

In reply to a post by Lorian:

All gaming traffic with plusnet will be at linespeed in the platinum queue.

Unless a user is a big downloader the shaping they apply on the new fibre accounts is very minimal.

what happened to the rest of your message?

What I said was if plusnet manages their FTTC like they manage their ADSl service they would only have a quarter of the speed. i never said they do handle their FTTC service the same way.

Plusnet have always had a bad name for the traffic management and even if someone downloads a lot it should not make any difference. if they use torrents or P2P then I can understand, but not normal downloading.

What happens if they stream a lot of HD content?

When Plusnet took over Metronet who I was with, I transferred pretty quick from them I can tell you, even if it was to AOL at the time.

Seeing the trouble a mate of mine have been having with Mad as a fish over the last few months, which is owned by Plusnet i think I would leave well alone, anyway it is just Bt with another name.


not many decent ISps left now to be honest.

In reply to a post by zyborg47:

what happened to the rest of your message?

The bit where I said something along the lines of "you really should check such things before making recommendations?" Well I though I'd been unecessarily harsh so I edited it out. I can easily put it back if you like.

Please stop going on about allpay, this is a FTTC thread, discuss allpay in an appropriate thread. We know you've picked allpay and are happy with them, but this isn't helping people who are trying to discuss FTTC, and you've repeated yourself so many times.

In reply to a post by Lorian:

In reply to a post by zyborg47:

what happened to the rest of your message?

The bit where I said something along the lines of "you really should check such things before making recommendations?" Well I though I'd been unecessarily harsh so I edited it out. I can easily put it back if you like.

Makes no odds to me.

In reply to a post by brettuk:

Please stop going on about allpay, this is a FTTC thread, discuss allpay in an appropriate thread. We know you've picked allpay and are happy with them, but this isn't helping people who are trying to discuss FTTC, and you've repeated yourself so many times.

Sorry, it just sometimes comes in with the conversation. Talking of FTTC a neighbours order have been refused again, and yet according to the BT website it say he can get FTTC.

I saw a BTInfinity van at the bottom of Belmont, did a quick google and ended up here.

Does this mean we can finally get 35 mb up at Belmont?

I just did a quick check on the Infinity site and it seems to confirms 30th September .

Does this also in theory mean we can get the other fast services like Virgin and Sky or just BT infinity?

What's the process for signing up, do we wait until the 30th and then ring BT?

You can get sky, talktalk and bt. Keep checking everyday and when its says its available ring up your provider and place an order.

BT Infinity vans do not exist.

Openreach FIbre is coming livery vans do exist, but they still go out and do other work.

Openreach fibre service is available at wholesale level to many providers, Infinity is just the one you know of due to TV adverts

Open reach fibre, thank you that was it, I saw bt and fibre and translated it to infinity by the time I got home.

Thank you, I'll give hem a bell on the 30th.

So virgin isn't a option, are they purely cable with their super fast jobbie?

I liked their phone, broadband , tv packages, but Sky would be ok I guess.

Not overly keen on bt vision.

see www.tinyurl.com/hereford-fttc

You might get it before the 30th or After, but either way it shouldn't be very long.

Thank you, awesome.

Do you know if Sky fibre will be available at the exact same time as the Infinity product?

If Sky is doing LLU at the exchange that is the fibre handover node, and they have ordered the GEA Fibre link cable then yes.

In theory they get told they can order the link cable at the same time as BT Wholesale. BUT past experience means they sometimes are a little slow at doing this

In reply to a post by MrSaffron:

If Sky is doing LLU at the exchange that is the fibre handover node, and they have ordered the GEA Fibre link cable then yes.

In theory they get told they can order the link cable at the same time as BT Wholesale. BUT past experience means they sometimes are a little slow at doing this

Ok thank you, I already have sky, and Bt vision lacks sky 1 , sky Atlantic.
, I would prefer a sky package, I'll give them a bell.

Cab 26 has gone live. Just Ordered

Updated on the Map. Guess there is a chance the ones near Gorstly lane and perhaps further north have gone live too.

The Cabs by the College are both in, also cab 44 has gone live

Cab 25 appears to be live - they've accepted my order at least for 12th October install.

Cab by the co-op at the college Est have now got a poster on it, but Bt is still refusing orders on it so I been told. sky have at least accepted the order from someone down the street.

so Bt lost a customer because their right hand did not know what their left hand was doing.

In reply to a post by MrSaffron:

If Sky is doing LLU at the exchange that is the fibre handover node, and they have ordered the GEA Fibre link cable then yes.

In theory they get told they can order the link cable at the same time as BT Wholesale. BUT past experience means they sometimes are a little slow at doing this

Sky is LLU at our exchange so is the dreaded Talk Talk, so they will both offer FTTC here. I can see it now, talk talk will come knocking on our doors again now.

Must put the sign up telling Talk Talk to bog off.

Ordered my fttc connection on 30/8/12 was installed on 13/9/12, took the OR engineer 45 mins to re-route cable form old cab (19) to new cab and install and test the new modem. Was told I should get 69.6Mbps, currently getting 74.1Mbps - that should drop down as more people take up the new technology. My ISP is Zen Internet - a bit pricey but their tech support is excellent, no profiling etc... Been with them for ages and hassle free.

In reply to a post by Anonymous:

Ordered my fttc connection on 30/8/12 was installed on 13/9/12, took the OR engineer 45 mins to re-route cable form old cab (19) to new cab and install and test the new modem. Was told I should get 69.6Mbps, currently getting 74.1Mbps - that should drop down as more people take up the new technology. My ISP is Zen Internet - a bit pricey but their tech support is excellent, no profiling etc... Been with them for ages and hassle free.

Is there a list if all the ISP who can offer this service in Hereford?

How do you know when a cab is close enough to your house?

In reply to a post by Anonymous:

Is there a list if all the ISP who can offer this service in Hereford?

How do you know when a cab is close enough to your house?

No list, but there are a a few ISPs offering the service, including smaller ones ADSL24, and larger ones, like Plusnet, Bt, sky, Talk Talk.

The best way maybe to find out if you can get fibre is to go hereto BT website and click check your speed, it will come up if you got FTTC and if not when are you going to get it.


it will say if you can get infinity which is their brand name of FTTC.

what ISP are you with?

In reply to a post by zyborg47:

The best way maybe to find out if you can get fibre is to go hereto BT website and click check your speed, it will come up if you got FTTC and if not when are you going to get it.

Or you can use the real checker which is ISP independent and the date is always an ESTIMATE as you well know. It quite often changes a LOT.
https://www.btwholesale.com/includes/adsl/main.html

Well it's install day for me!

OK so to find out which cab you are connected to go here:

http://fttc-check.alc.im/

and a map of cabs done by Lorian of this forum is here:

https://www.google.com/maps/ms?msid=2038197937670145...

but to be honest you can just use the BT checker to see what you can get. I always use the address checker because I'm with SKY.

http://www.dslchecker.bt.com/adsl/ADSLChecker.address

As for a list of ISP's any that resell BT's FTTC product which include:

BT

http://www.productsandservices.bt.com/consumerProduc...

Sky

http://www.sky.com/products/broadband-talk/broadband...

Zen

http://www.zen.co.uk/business/broadband/fibre-optic-...

Plusnet

http://www.plus.net/fibre-broadband/?source=carousel...

Eclipse

http://www.eclipse.net.uk/fibre-broadband/what-is-fttc-

Talk Talk

http://sales.talktalk.co.uk/products/broadband/fibre...

There is probably plenty more, you have to look at the terms and conditions to find out whats best for you because some throttle p2p, some have usage limits and the prices all vary - I'm with Sky because I am already with them and they come out at £20 for an unlimited connection because I have land line with them already.

C

In reply to a post by zyborg47:

In reply to a post by Anonymous:

Is there a list if all the ISP who can offer this service in Hereford?

How do you know when a cab is close enough to your house?

No list, but there are a a few ISPs offering the service, including smaller ones ADSL24, and larger ones, like Plusnet, Bt, sky, Talk Talk.

The best way maybe to find out if you can get fibre is to go hereto BT website and click check your speed, it will come up if you got FTTC and if not when are you going to get it.


it will say if you can get infinity which is their brand name of FTTC.

what ISP are you with?

Perfect, I just tried infinity with my number and it says I can get it now, but only 34 mb//6mb, not the 76mb, I guess must be a way from the cab?

I am guessing if I can get infinity I can get sky or sky won't be far behind.

I already have sky tv, so might gor for one of their packages, the bt tv thing seems lacking channels I want.

Then again infinity has some nice benefits and I already pay the bt line rental.

I'm with all pay right now who I love, awesome service, but downloading at 3x the speed and insane uploading which I often need for work would be insanely faster at 6 mb.

In reply to a post by Cloister:

Well it's install day for me!

OK so to find out which cab you are connected to go here:

http://fttc-check.alc.im/

and a map of cabs done by Lorian of this forum is here:

https://www.google.com/maps/ms?msid=2038197937670145...

but to be honest you can just use the BT checker to see what you can get. I always use the address checker because I'm with SKY.

http://www.dslchecker.bt.com/adsl/ADSLChecker.address


-----------------------

Thanks Cloister.

I'm apparently on cab96 which says coming soon,,but Infinity site says I can get it now,,perhaps it's not 100% updated.

I did try the dsl checker link but it says page not found.

I've just placed an order too for cab 25 in Tupsley

Engineer visit booked for October 9th, this is going to be the longest wait ever! lol I've decided to go with Sky this time as it was only £20 a month and it's supposed to not have a FUP, fingers crossed it's not a bad decision...

Appointment booked 2 days ago, closest install date is 17th of october. Wow, was expecting a long wait for almost 4 weeks? Let's just hope they turn up on that day and don't cancel.

Also, if my master socket doesn't have electrical sockets that close to it will they move the master socket?

In reply to a post by Cloister:

Well it's install day for me!

good luck!

In reply to a post by Lorian:

In reply to a post by Cloister:

Well it's install day for me!

good luck!

Heh, Thanks!

It's now 11:36 and still no engineer but I have the morning slot booked so time yet, I just hope they turn up!

Quick question , on lorians map, is it only worth applying if your purple or should you try and order in green as well?

Using that cab checker it has me at a cab which is miles away from my nearest fttc point.

Is it not very accurate?

The cab checker will tell you the right one. I have cabs closer to me than the one I am actually on. If you use the bt checker it will tell you your estimated speed.

Thanks

C

12:45 - still no engineer yet....

In reply to a post by Cloister:

The cab checker will tell you the right one. I have cabs closer to me than the one I am actually on. If you use the bt checker it will tell you your estimated speed.

Thanks

C

12:45 - still no engineer yet....

Ok thanks, it's just I have I one 50 yards from me and the one they have me on is right across the river at the bottom of Broomy hill which is about a mile away, seems odd.

Is the cab you're on dictated by existing physical copper, can you be connected to a nearer cab?

I ran the cab checker , gives me p96, which doesn't seem to exist on lorians map , his calls it pcp77

I tried the checker
http://www.dslchecker.bt.com/adsl/ADSLChecker.address

But it says page not found

Gl with your install btw.

I found this checker thou


http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Gives me 34 mb, not awful, no 76 mb though, but if its coming from a mile away at the bottom of Broomy hill, (I am top of Belmont) that makes sense I guess.

Wonder if I can be plugged into a nearer cab, there's one across the corner from me.

Yeah the link isn't working for me - must have to use the one you went to first then click on address checker.

Well My Engineer FAILED TO TURN UP!

I'm so [censored] right now, I called Sky and they spoke to BT apparently my call has gone back to the controllers who will try to reschedule an engineer to come to me and call me about it.

I have waited 3 weeks already I kept the appointment - why can't they? is 3 weeks not long enough for BT to get to an appointment on time? I say on time they had a window of 5 hours!

I am going to sit here and continue to stew!

C

Whats your postcode? - register and PM me it if you dont wish to publish it on the forum

Tell them you want an escellated appointment, at their cost of course.

I think this might help.

I am of course banking on them actually wanting to do it on a Saturday....

Edited by deleted (Fri 21-Sep-12 14:01:31)

Cab p96 is in belmont - in stanbrook road righ opposite the junction to Oulton avenue. If you cant find it on the map scroll down the panel on the left then click on p96 and it will zoom to it in the right hand pane.

In reply to a post by Lorian:

Tell them you want an escellated appointment, at their cost of course.

I think this might help.

I am of course banking on them actually wanting to do it on a Saturday....

Highly likely - annoying its letting people book appointments that they can't commit too - id be fuming if id taken time off work they'd be giving me a lot more than £85!

Sky have just told me they'll get back to me on monday does anyone have an appropriate openreach number or contact details I'm fuming!

MONDAY [censored]!

In reply to a post by Lorian:

Cab p96 is in belmont - in stanbrook road righ opposite the junction to Oulton avenue. If you cant find it on the map scroll down the panel on the left then click on p96 and it will zoom to it in the right hand pane.

Thx Lorian, strange whenninrun that cab checker it displays a mini map on the right showing an arrow at the bottom of Broomy hill so I corresponded that to your map .

Any idea why if I'm so close to the cab I can only get 34mb not more like the 60-70 mb?

Is the cab nothing to do with speed, just the exchange?

In reply to a post by Cloister:

Sky have just told me they'll get back to me on monday does anyone have an appropriate openreach number or contact details I'm fuming!

MONDAY [censored]!

Very annoying, hope all goes well.

In reply to a post by Lorian:

Whats your postcode? - register and PM me it if you dont wish to publish it on the forum

Registered and sent, thx

You are deinfielty on the cab iin standbrook rd, checker is perhaps being a bit pessemistic, but it depends what route the cables take from you to the cab.

My install date is Wednesday, I'm dreading it at this point, as I don't want a wasted day of holiday. I wonder if because I'm with BT they'll be less likely to cancel me, wouldn't surprise me if they were prioritising BT customers over ISP's, sort of thing BT would probably do.

IF my engineer arrives tomorrow rest assured I will attempt to find out what the SP is with regard to resourcing.

L.

In reply to a post by brettuk:

My install date is Wednesday, I'm dreading it at this point, as I don't want a wasted day of holiday. I wonder if because I'm with BT they'll be less likely to cancel me, wouldn't surprise me if they were prioritising BT customers over ISP's, sort of thing BT would probably do.

Sorry about my venting earlier!

Lorian you know how I feel so Good luck with your install tomorrow. I don't see why I have to wait till Monday though, I would have thought they could have at least booked me in for a new appt.

In reply to a post by jchamier:

In reply to a post by zyborg47:

The best way maybe to find out if you can get fibre is to go hereto BT website and click check your speed, it will come up if you got FTTC and if not when are you going to get it.

Or you can use the real checker which is ISP independent and the date is always an ESTIMATE as you well know. It quite often changes a LOT.
https://www.btwholesale.com/includes/adsl/main.html

When it works, we tried BT wholesale checker for here and it did not say anything about FTTC and yet it is available here.

In reply to a post by Lorian:

You are deinfielty on the cab iin standbrook rd, checker is perhaps being a bit pessemistic, but it depends what route the cables take from you to the cab.

Thanks, appreciate the help.

Openreach guy has just been to say he's off to the exchange to do the installation!
update in an hour or so I guess......

Was that the exchange or the dslam cabinet

Well I expect he went to the exchange to disconnect there before switching to the MSAN in the cabinet. didn't take him long. I'm connected to port 1 on my cab.

The guy was fron London, been in stayiing in Malvern covering fibre installs all week, and I was his last job before going home.

He fitted the latest style master socket.

BT modem in the cupboard, and my router is in, service is about 6 times faster than with ADSL (I'm a huge distance from the exchange a fair distance from the cab).

A nice side effect is my lazy 32ms first hop ping is now down to about 13ms.

Edited by deleted (Sat 22-Sep-12 10:18:59)

In reply to a post by Lorian:

Well I expect he went to the exchange to disconnect there before switching to the MSAN in the cabinet. didn't take him long. I'm connected to port 1 on my cab.

The guy was fron London, been in stayiing in Malvern covering fibre installs all week, and I was his last job before going home.

He fitted the latest style master socket.

BT modem in the cupboard, and my router is in, service is about 6 times faster than with ADSL (I'm a huge distance from the exchange a fair distance from the cab).

A nice side effect is my lazy 32ms first hop ping is now down to about 13ms.

Yay! well done Lorian, Glad you're installed - you couldn't get him to come to my house could you? heh

I did ask to see if anyone else was scheduled, but he definitley on hist way back to London.

Heh, I know I'm not scheduled as I have to wait till Monday - I was kinda hoping they might come anyway.

I also is installed today, happy days engineer disconnected me from cab then came to house changed faceplate and plugged in modem job done took in all about 10 mins

I'm a bit worried about my install, the nearest plug socket is about 5 metres across the room from my master socket, is it easy to just move the socket during the install?

I have no idea, but could you run an extension cable over there? all the openreach engineer is going to do as far as I understand it is change the faceplate of the master socket and plug the openreach modem into it, which then you plug your router into.

Lorian would be able to tell you for sure since his has been done. If thats a no go you'll have to ask the openreach engineer if he can move it for you This could be why some jobs overrun and installs like mine get cancelled.

I made a complaint to sky about the level of service I have recieved with them from the start of this order to now, basically saying what a shocking experience it has been and I just got the following response:

I am very sorry to hear of the problems you experienced with your Sky Talk service and that you were not kept updated with the progress of this matter.
Sky endeavour to provide the highest level of customer service and in accordance with this, every member of staff is expected to deal with customers enquiries in an efficient and professional manner. I very much regret that your recent experience with Sky failed to reflect this and accordingly I would like to offer my sincere apologies for the inconvenience you have endured as a result.
However, I would like to assure you that we take any examples of disregard for customer's satisfaction very seriously. We can footprint everybody that was in your account around this period and this situation will be investigated accordingly with the personnel concerned.
I have checked your account and I see the activation and engineers visit was missed by the openreach engineer. However, a request is send to the relevant department to appoint another engineer. You will be updated very soon about the new schedule of the engineers appointment.
I will not attempt to justify the unsatisfactory service you received from Sky recently, suffice to say that we have clearly failed you as a valued subscriber. Again I can only offer my sincere apologies for lack of service you have received from Sky and as a gesture of good will, I have arranged for you to receive your Sky Talk line rental subscription discounted to £3.00 per month for the next 12 months.
I do hope that this gesture will go some way to restoring your confidence in the level of service that we aim to offer our customers. I regret your recent experience may have given a negative impression of our service, however I hope all future contact with us will demonstrate our commitment to helping our customers.
I hope this helps with your enquiry. Please reply to this email for any further assistance.

So in all I'm a lot more relaxed about this now.

In reply to a post by Cloister:

Lorian would be able to tell you for sure since his has been done. If thats a no go you'll have to ask the openreach engineer if he can move it for you This could be why some jobs overrun and installs like mine get cancelled.

I'm pretty sure the allotted time window they have for installs takes into consideration the odd hiccup, and unless i'm mistaken all they need to do is shortern the length of the phone cable that the faceplate is attached to and re-attach it to the wall near an electrical outlet. So i doubt this is the reason yours got cancelled.

So Guys who have now been installed - what are your stats? How fast have you got, what are your ping times?

and do you notice much difference from your current speed?

Hi everyone, my name is Mark, and I've been following the Hereford thread for about a week. I'm on cabinet 83, I think, which has the live sticker on it, but I am still unable to order.

My question is this: loads of posts seem to indicate that people have been able to place orders, yet with EVERY phone number I have tried in the availability checkers, using telephone numbers of lines all around the city, I haven't seen any that have said that ordering is permitted. In addition, the superfast broadband section of OpenReach still shows that it is "coming soon", no matter what number is used, some how are all orders being placed?

There are plenty of cabs that are live - see www.tinyurl.com/hereford-fttc and look for purple cabs. There might be more than shown.

Your cab doesn't look like its live yet, keep checking each day, I doubt it will be long now, two near you started takin orders in the last few days.

I think probably alll the cabs have stickers now (certianly most do) its NOT an indication the cab is live.

The exchange is definitely live )

OK so my new install date is now Saturday 29th, which is as expected really.

Just hope I get the engineer this time.

Thanks

Tony

Question for somebody who had already had an install

I'm planning on going with sky (if Kempton Ave cab ever gets done) .... So from what I have read I will get a BTO modem and a sky router, my current sky modem is installed upstairs and connected to an extension that is wired into the master socket downstairs.

Apparently BT engineer will change the master socket and install the modem on that socket only - is this correct? Moving the master socket is not an option and I dont really want my modem situated where the master socket is.

Question is - Can I at a later date run the BTO modem off an extension, wired directly into the back of the master socket?

You will need to run a cat5 cable from the modem next to the master socket to where you want your router.

Also .... Is it true the BTO modem connects to the faceplate via ethernet cable? - if this is correct I'll just run a length down to the master socket.

Another possible solution is to run the Cat5 Cable from the openreach modem to the new modem you will get from sky or other ISP.

That way there will be no more loss of signal from possible defective extension wiring.

But I don't know the set up yet as I don't have it yet to answer fully.

Will the BTO modem run off an extension or does it have to be connected to master socket? - once the install is finished I'll have to move the modem upstairs, it cant stay by master socket.

In reply to a post by Anonymous:

Also .... Is it true the BTO modem connects to the faceplate via ethernet cable? - if this is correct I'll just run a length down to the master socket.

It uses an RJ11 to RJ11 cable - I've not looked to see if an RJ45 will fit. But its basically the same cable you get with ADSL routers.

In reply to a post by Anonymous:

Will the BTO modem run off an extension or does it have to be connected to master socket? - once the install is finished I'll have to move the modem upstairs, it cant stay by master socket.

It HAS to be on the master socket. Your installing engineer can move the master socket to where you'd like it.

The Sky router can go anywhere as long as you link the Sky router to the BTO modem by Cat 5 ethernet .

Is there any reason folks in Hereford are going for BT over Sky?

I've just double checked and speed is the same, Sky has no FUS, and its £6 cheaper a month.

What makes Infinity the better option, the better free wifi hotspots?

Where can i find out if and when PCP30 on ross road will be enabled

In reply to a post by CFM:

Is there any reason folks in Hereford are going for BT over Sky?

I've just double checked and speed is the same, Sky has no FUS, and its £6 cheaper a month.

What makes Infinity the better option, the better free wifi hotspots?

Pretty sure 40/10 from sky is cheaper but not their 80/20, isnt that £30 a month?

Works for P30 have been scheduled twice but to my knowledge nothing has happened either time.

It could be complicated because it feeds a secondary SCP cabinet that is located by a car park near what was Haywood School. perhaps there is no room for the tie cables - this is just speculation.

To find out for sure you could email [email protected] and ask.

Edited by deleted (Mon 24-Sep-12 22:39:59)

In reply to a post by jchamier:

In reply to a post by Anonymous:

Also .... Is it true the BTO modem connects to the faceplate via ethernet cable? - if this is correct I'll just run a length down to the master socket.

It uses an RJ11 to RJ11 cable - I've not looked to see if an RJ45 will fit. But its basically the same cable you get with ADSL routers.

Indeed, Not ethernet and an RJ45 wont fit.

But there are two ways to get the signal from the new master socket to the modem. Note the data provision is actually on the socket not the faceplate on these new master sockets.

The choices are RJ11 to RJ11 cable OR

You can go from two IDC (Krone) connectors hiding under the faceplate into cable (I'm using Cat5e) out through a slot under the master then run in to an RJ11 plug for the modem. This is a bit neater than RJ11 to RJ11 and using CAT5 cable is better than flat CAT3.

Edited by deleted (Mon 24-Sep-12 22:51:41)

In reply to a post by Anonymous:

In reply to a post by CFM:

Is there any reason folks in Hereford are going for BT over Sky?

I've just double checked and speed is the same, Sky has no FUS, and its £6 cheaper a month.

What makes Infinity the better option, the better free wifi hotspots?

Pretty sure 40/10 from sky is cheaper but not their 80/20, isnt that £30 a month?

80/20 is fibre unlimited pro, as opposed to fibre unlimited, when I enter my number in their checker it doesn't say I can get unlimited pro, unlimited pro is pricey from Sky, £30 for 6 months then £46 !!! after that.

I presumed nobody in Hereford was able to get Pro, perhaps I am mistaken?

Their standard fibre unlimited is cheap just £20 a month full stop.

BT Infinity is £26 per month up to 78MB, but all my line checkers show max 38mb anyway via their system .

I may be wrong, but is it even possible for people in Hereford to get Sky's Pro package, are people getting 80 mb with SKY in hereford?

thats alot of money 30 a month i thought it was 20 for there 80/20 speeds

love to know when they going to do my cab 73 seems they are not going to do it it says the 30ths of sept for it but nonew cab yet they only have a 5 days to do it

My cab is 9, looks likely to go live between 30/9 and bto qtr 1.

In reply to a post by CFM:

Is there any reason folks in Hereford are going for BT over Sky?

I've just double checked and speed is the same, Sky has no FUS, and its £6 cheaper a month.

What makes Infinity the better option, the better free wifi hotspots?

Because it is Hereford and people here seems to think that Bt are the only ISp available or they are just stuck in their ways, which is typical of Hereford.

if I was going for a large ISp i would go for sky, May not be as cheap as Bt, but at least their customer service is a bit better and they just don't follow scripts.

people want to get as fast as they can and Bt does the fastest speed they can get at one price and don't have a different price for different speeds. they do have a different price for different packages which gives you a choice of different amounts of data you can access and also different phone packages.

i would only go for a larger ISp like Sky if money was the issue, if i was going for fibre and money was ok then I would go for something like ADSL24. i was with them for ADSl before i changed to the service I get now and they was ok,

Really gutted- I have just checked again for my line, I'm on PCP83, and it now says January 2013!!!

What is really annoying is that the new FTTC cabinet attached to it is buzzing away quite merrily!

Edited by deleted (Tue 25-Sep-12 10:32:06)

my says 31 of dec thats for cab 73

So similar for us both; I'm with TalkTalk, and they seem to quote the next month. I checked a neighbour's (BT) and it shows Dec 31.

Question to forum; so even if the new cabinet is buzzing, why is there then a delay to the next quarter??

i am on allypay i was thinking of changing over to new fiber broadband my cab hast been installed yet where can i find out when and which cab is going to get a new one

F**k s**e kempton avenue is now showing 31 December on the infinity checker load of b********p!!!

Sorry had to do that outburst.

Not happy .

C

In reply to a post by Anonymous:

F**k s**e kempton avenue is now showing 31 December on the infinity checker load of b********p!!!

Sorry had to do that outburst.

Not happy .

C

Little bit of hope but not convinced its fake promises at the moment. - Reply from an email that I sent saying im now involing ofcom and sent it also to ian livingston, oliver garcia, etc.

"
Jon and I are working on a specific update for your cabinet . When cabinets are in delay we currently add 3 months to the delivery timescale as the feed to broadband checkers cannot be cabinet specific at this time.

Our updates can be cabinet specific though, and the Openreach website is as well as custodians of the physical network : www.superfast-openreach.co.uk/where-and-when . Sorry for the wait and we will be back with you asap."

I wouldn't worry too much about the new dates, thats just because the placeholder dates have been pushed back, they are quite meaningless really.

My install date is tomorrow, I'm nervous as I'll be extremely annoyed if they don't show :/

In reply to a post by brettuk:

I wouldn't worry too much about the new dates, thats just because the placeholder dates have been pushed back, they are quite meaningless really.

My install date is tomorrow, I'm nervous as I'll be extremely annoyed if they don't show :/

Good luck - id go for a Saturday as they seem to turn up due to overtime! =)

Once a exchange area goes live with the first cabinet, others will follow each week, your cabinet will likely be live in the next few weeks.

Just check the BT wholesale asdl checker with a BT number or a nearby property in the same postcode if you dont have a BT number, it will say when the cabinet is accepting orders.

Does anyone know the answer to this, please?

If my new FTTC cabinet is buzzing, and has been for almost a week, what actually remains to be done by Openreach to enable it to accept orders?

Cab 83 Hampton Park Road / Old Eign Hill, Hereford.

Hello all,

I live near Hereford academy and does anyone know where my CAB might be?

Also I have friend who lives at the outer reaches of Belmont and he has just placed his order and will be getting install on the 11th Oct!!!

I do but you probably won't like it. Pm me your postcodeto check

Shall we count how many times youve asked?

Not long check daily

PM sent

Your cable Blythe bus shelter on rossroae. It has some issueq as it has been scheduled twice burnout works started. I'd recommended emailing g or to get an update. Someone else asked recently on the same cab.

Just checked a postcode right by that CAB and they can get 80/20 now!! I found that BT have started a new postcode lottery!!

in-fact all of the ross road and new estate can get infinity now.

Thanks for the info

I'll keep you updated tomorrow about what happens... fingers crossed!

Proably still in testing then it will go live and start accepting orders- prehaps a week.

why have they put back some cabs to dec then got a friend up newton farm and it said a few days ago you can order it and today we looked and it says it be ready in dec

When cabs come close to live they do appear as ready to accept orders but can then go back to the end holding date, give it a week or so and see if the cabinets go live- at least its in and live.

Thanks for info - so you reckon that cab 83 is on course for "live" in very near future, as it is buzzing?

Edited by deleted (Wed 26-Sep-12 14:20:41)

Good Luck for today Brett!

Post deleted by markipad

Cheers! Got an afternoon appointment, so anytime now... Hopefully. Heard nothing from BT so far, not sure if that's good or bad

4:45 and still nothing. Got till 6..

I feel your pain Brett... Hopefully someone will be along soon

Just had a phonecall from a BT engineer telling me he's on his way brilliant!

All installed in a matter of minutes

http://www.speedtest.net/result/2204132669.png

Edited by deleted (Wed 26-Sep-12 17:35:46)

YaY! well done Brett!

My speed will be a max of 40 so I do envy you and your 76 down!

Glad it went OK, looking forward to Saturday now

Cab 83 Hampton Park Road / End of Old Eign Hill

Just an update, I've emailed Openreach on the nga.enquires link, asking why the long delay despite the FTTC cab apparently being powered up.

Initially I received a standard reply, saying that there are various reasons, like unmapped underground cables, disputed land ownership, blocked cable routes etc.

I replied that I felt that none of this applies, as the cabinet is already there and apparently operational.

They replied back, asking me to bear with them, whilst they source the answer, so they have been very obliging.

I have just emailed Openreach about CAB 30 Ross Road.

I am finding this whole thing to be a bit of a postcode lottery. An interesting thing that I am finding that Openreach seem to be selective with which CABs go FTTC.

Example in my area on the Ross Road there are 2 CABs 30 and 60. 60 is FTTC and providing to a shiny new private housing estate, where as 30 is not FTTC and feeds a mainly council housing estate!!?

Where is the logic in upgrading one CAB and not the other when they are no less than 100 meter apart but on opposite sides of road??? Im sure I can find more examples of this in Hereford!

Thats my theory any how

I dont think 60 services much if any of the new estate of which you speak. Much of that estate are not in this phase of the roll-out at all due to their cabs being unplanned (104 etc)

My *guess*is 30 is an issue is because it has a pretty big SCP and there is no room for tie cables.

Edited by deleted (Thu 27-Sep-12 12:55:16)

whens the next phase of cabs going to be done

We don't know. Ask BT

Seems to have gone very quiet on this thread; anyone got any news about progress with live cabinets?

knowing bt next year i bet.some of them have been put back to 31st of dec

Finally got installed today 34Mb down! ping of 13 Which is pretty cool.

what was you on befor

I was on 10, but that's no real indication of what you will get as I jnow people who had 1.5 Mb and their house is next to a cab so they now get 80.

i have found this for the ones who wants to know what cabinets they are conected to

http://fttc-check.alc.im/

It uses the December 2011 spreadsheet, here is another one that uses the same data.

http://www.coolwebhome.co.uk/fibre/checker.php

can any one tel me why cant bt offer fiber broadband to the the post code area hr4 9ye going bye the checker it says most of the lines are connected to the main exchange ,is there going to be phase 2 and when

That postcode comes back with having Exchange only lines- basically the copper line goes from your house to the exchange- their is no cabinet in between, so you are unable to order a FTTC service.

Openreach has said that where technically and economically feasible they will provide either a FTTC (via new cabinet) or FTTP service, this is done on a case-by-case basis as the roll-outs progress.

Their is no confimed date yet but its estimated to be early 2014.

thnaks

hes in the middle of 2 cabs one is number 58 and 91