Q.O.S.

Not the usual QOS but a reference to customer service on the TTMF.

I have had an ongoing problem since 13 May, I have posted all relevant facts and figures.

Of the three answers I have been given by the resident OCE's they are asking Q's for

information to which I have previously posted.

It appears that they are mentally reading from a script, rather than reading the actual post.

Now I know that someone will leap to the defence of TT, and others will condem TT to eternal network hell.

I have an open mind on this, having been previously satisfied with the BB service, but trying to obtain any info. from them is like pulling teeth.

I am locked into another 17 months of my contract, but beginning to feel that TT have reneged on it.

If anyone cares to read my original TT post, and provide some constructive comments, I would be extremely grateful.

http://www.talktalkmembers.com/forums/showthread.php...

Part of your last post in TT forum -

13 May: "Have tried another couple of routers, same result."

Although you have provided a lot of stats I assume they need to test the new router and connection themselves before they can move it over to the next department and that is why they keep asking you to leave it on.

I guess you will have to play ball even though you think it is a waste of time as its the only way you will get help.




.

Edited by Jack_Hackett (Mon 24-May-10 17:57:02)

How many posts does it take to show TT for what they are , a cowboy builder outfit who provide shocking customer care and couldnt give a hoot that you are ripping your hair out from using their products.

All I can say is I told you so, and I have posted here before . The rose tinted specs of jack hackett give the fanboy outlook, there are many many others just like you who are going through hell with TT.

Welcome to 18 months of hell with the worst provider of "broadband" in the UK, not a nice thought is it. I got out after 5 days of 0.3mb "speed" with those clowns, you should think about getting out yourself. Your sanity will thankyou for it.

If O2 have unbundled your exchange and you can get LLU , grab it with both hands, dont even consider Access.

Edited by deleted (Mon 24-May-10 18:15:28)

. The rose tinted specs of jack hackett give the fanboy outlook,

Coming from the resident TT hating troll and o2 number one fanboy i will take that as a compliment.

there are many many others just like you who are going through hell with TT.

You say "Many many" having just checked there are 4.25 new pages from today in the Broadband Speed & Web Browsing forum which is just over 80 threads, of these 80 threads approximately 50% are old threads that the OP and OCE's are working through so appear as new, when you consider there are 4.2 million customers if things were as bad as you make out there would be hundreds of new threads (excluding old threads with new posts in them) every day and as anyone can see for themselves there isn't, this is not me being a fanboy simply pointing out the facts, facts you seem unable to take on board or prefer not to.

As you have substituted router etc this should have been diagnosed within hours. There is a remote possibility that the filtered faceplate has failed but I suspect that you are being led on a merry dance.

Filtered F.P. is perfect, not a whistle, bleep or buzz on any 'phone.

Router has been in synch. since last reboot 7 hrs ago.... but not a sign of anything else.

After a while one can begin to lose ones sanity, it starts when you have self doubts over

which spare router might just possibly, perhaps, maybe, faulty.

I am beginning to feel that TT are the opening act at the merry dancing championship.

In reply to a post by Jack_Hackett:

.... when you consider there are 4.2 million customers if things were as bad as you make out there would be hundreds of new threads (excluding old threads with new posts in them) every day and as anyone can see for themselves there isn't, this is not me being a fanboy simply pointing out the facts.....

For these "facts" to have any value at all in evaluating service levels, it would first of all be necessary to know the percentage of that 4.2M that actually use the forums to levy complaints.

So far the PPP session has dropped twice this morning, synch stayed up, had to reboot router to connect.

Twelve days, still no action.

I am waiting for one of the TTMF OCE's to give a daily reply.

I am only reporting the facts.

can you still contractually get out ? if you can, do it now as the TT internet provision has failed for you ALREADY !!

why SHOULD you have to go to someone elses pc to use the members forum because your internet doesnt work, if you phone support you might as well talk to next doors spaniel.

TT is a complete joke, fanboys (i.e jack hackett ) will tell you oh its so great , maybe HIS is ok, but there are many many customers to whom TT internet has been a complete nightmare. Do the google searches, see how this is the most complained about internet provider that even made it to BBC watchdog.......and you have to be atrocious to get that far.

If you can get out....................DO IT NOW

Edited by deleted (Tue 25-May-10 10:34:56)

In reply to a post by Brunel:

So far the PPP session has dropped twice this morning, synch stayed up, had to reboot router to connect.

Twelve days, still no action.....

Unfortunately, this seems to be a very common problem. If you can sign in it may be worth posting something here but I doubt it.
Personally, I would be demanding a MAC but changing provider will present it's own difficulties if, as is likely, you are connected via TT's MPF facility.

can you still contractually get out ? if you can, do it now as the TT internet provision has failed for you ALREADY !!


Not sure, what constitutes "breach of contract" ?

I will have to consult one of my lawyer friends.....

he should be organising a return to donor with BT and NOT telling tt that he is doing it. when the rtd is in place , he can tell tt to shove it and not have to pay a £127 reconnect charge to hook his line up with bt again.

In reply to a post by Deadbeat:

In reply to a post by Jack_Hackett:

.... when you consider there are 4.2 million customers if things were as bad as you make out there would be hundreds of new threads (excluding old threads with new posts in them) every day and as anyone can see for themselves there isn't, this is not me being a fanboy simply pointing out the facts....

.

For these "facts" to have any value at all in evaluating service levels, it would first of all be necessary to know the percentage of that 4.2M that actually use the forums to levy complaints.

TT make no secret of the forums location therefore i assume the majority of TT customers know it exists.

TT customers know TT phone support blows chunks
TT heads office knows TT phone support blows chunks
ISP users all over the UK know TT phone support blows chunks
The BBC exposed TT support as one which blows chunks

SO WHY THE HECK HAVENT TT DONE ANYTHING ABOUT IT !!!!!!...........?

Customer care my backside, you phone TT support and you get some script reading moron who probably still cant tie their shoelaces on their own. Jack, if TT "cared" they would bring their phone support up to the mark, but they still employ the same deadbeats reading off the same scripts and still hanging up on customers.

Provisioning is RUBBISH
Billing is RUBBISH
Sales honesty and transparency is RUBBISH
Delivering modem on time is RUBBISH
Cancellation dept is RUBBISH
2nd and 3rd level support is RUBBISH
Management of users accounts is RUBBISH


Dont come in all high and mighty about the members forum by the way, whatcha gonna do if your Talk Talk connection hits the skids..........phone support !!

Pah..............worst ISP in the UK in a league of mediocrity all of their own.

Edited by deleted (Tue 25-May-10 19:33:57)

In reply to a post by Jack_Hackett:

....TT make no secret of the forums location therefore i assume the majority of TT customers know it exists.

I did note the smilie which I hope denotes sarcasm.
Whilst TT may not hide the fact that such resources exist, they certainly don't advertise them. The truth is that not one TalkTalk customer among my friends, family, colleagues and clients (A wide and very representative sample) were aware of the existence of either the official or the "members" forums before I had informed them. The "Active members" total of some 4000 is probably testament to that.

In reply to a post by Brunel:

I have had an ongoing problem since 13 May, I have posted all relevant facts and figures.

Of the three answers I have been given by the resident OCE's they are asking Q's for information to which I have previously posted.

It appears that they are mentally reading from a script, rather than reading the actual post.

Have you considered whether you are dealing with real people or a computer program?

I currently have an unusual problem and there has been no response for 2 days on the TTMF.

ps Dropping PPP sessions are usually the result of network congestion. At the moment TT are amalgamating the Tiscali and TT LLU networks. The OCEs have never in my experience admitted any network congestion, which is the responsibility of Opal to which the general public have no access. Network congestion has of course nothing to do with exchange capacity or MSAN port availability. The CEO of TT has publically stated that his LLU network has the best overhead of all the UK ISPs. Not in my experience as I have peak time access problems. Finding out whether the congestion is on TT's network or at interchange hubs like LINX, is very difficult. New capacity is constantly added, so in a month or two you might notice some difference..

Edited by deleted (Tue 25-May-10 22:39:37)

Thanks for your very informative reply.

I notice that there are at least 5-6 other people with the same or similar problems.

eg: http://www.talktalkmembers.com/forums/showthread.php...

Hi Brunel,

I'm afraid I can not help much but just want to say that I know how you feel as I'm in a similar situation since before Easter.

I also want to alert others to the fact that the once superb Members Forum, alas, is no longer.
Where it was once 'run' by the members with the TT staff stepping in as and when required, it is now run completely by TT operatives with the members, who made it so great, all but barred from front line support.
It is, thus, fast becoming just another arm of the long discredited TTCS.
The only advantage to the forum nowadays is a written record of what was 'said' and done.

Wish you better lack than Ive had so far.

Finally, at last I feel it is now being dealt with.

I have had two profile changes, as per the TT rule book.

No difference to the problem, PPP session still drops, hopefully will now be referred to a "consultant" ie: TT Networks.

According to a TalkTalk support agent on 10/05/10, all outages of this nature have been resolved.

Oh No they haven't

In reply to a post by Brunel:

Oh No they haven't

[panto season]Oh yes they have[/panto season]

Seriously though, you are correct - This problem seems to be widespread and still ongoing.

Procrastination rules @ TT....
TT and their OCE tend to ask you to do lots of checks and changes; it's a bit like when you have mobile phone problem and the 'distant techie' goes thro' all the rhubarb re checking Network selection, etc and ends up asking you to switch the phone off and remove the SIM card....
There are FAR TOO many recent postings on the TT Forums re outages after receiving a phone call.
Different speed checking sites report the ISP as either AOL Broadband, CarPhone Warehouse Broadband, when it used to be consistently shown as Opal Telecom.... even a TT OCE was confused, but there again, perhaps that's normal / BAU.
Signal to Noise ratio is a good place to start me thinks.
So, look out TT, I'm off to Virgin....... unless someone knows better.
Cheers
Mike

Customer care my backside, you phone TT support and you get some script reading moron who probably still cant tie their shoelaces on their own. Jack, if TT "cared" they would bring their phone support up to the mark, but they still employ the same deadbeats reading off the same scripts and still hanging up on customers.

You assume everyone that calls phone support gets no help whatsoever you have no proof that is the case as i have no proof there are thousands of happy customers who have been helped by phone support, you cannot expect to have 24/7 UK based phone support for £6.99 a month if you want that be prepared to pay £25 per month plus as i did with my last ISP.

If customers have problems with PS there is always the TT forum.

Dont come in all high and mighty about the members forum by the way, whatcha gonna do if your Talk Talk connection hits the skids..........phone support !!

I would either go to family members house a friends house or the the library, not that difficult really is it?

Pah..............worst ISP in the UK in a league of mediocrity all of their own.

All this for £6.99 and i haven't ever used phone support or the forum for anything other than a profile tweak to get a bit more out of my connection, i wonder how many of the 4.2 million customers are in the same boat as me, happy days.

Great value for money - http://speed.io/pics/3239/6696/speed.io.png

"you cannot expect to have 24/7 UK based phone support for £6.99 a month if you want that be prepared to pay £25 per month plus as i did with my last ISP."

er.................I pay £9.99 pm fotr my O2 LLU and 24/7 excellence and uk support is exactly what I get Jack.

Edited by deleted (Wed 26-May-10 17:59:51)

In reply to a post by bilbo8:

"you cannot expect to have 24/7 UK based phone support for £6.99 a month if you want that be prepared to pay £25 per month plus as i did with my last ISP."

er.................I pay £9.99 pm fotr my O2 LLU and 24/7 excellence and uk support is exactly what I get Jack.

Multiply £3 by 4.2 million.

I have to agree that Talk Talk Suck. I have been waiting since JANUARY 2010 and I am still not connected to Broadband.

The OCE's and phone support have now said it should all be sorted by June 14 but should I believe this.

It's all good to say only a fraction of customers have problems and complain on the fourm but the ones that are having major problems don't seem to get anywhere.

Talk Talk need to stop taking on new customers until they sort out the ones they have. I've had 2 letters saying sorry your leaving and one to say come back to us it only takes 1 call.

All I want is a cheep broadband connection to do a bit of emailing and online shopping nothing special. The only reason I'm holding out is because the offer I got for joining was 12 months free broadband. Talk Talk would probabaly love me to just go somewhere else so they don't have to offer me the deal promised.

As for phone support I think Talk Talk should sack the lot of them especialy their managers who are always to busy when you call and promise to call you back and don't.

19 days until my problems should be sorted or so they say. However this is just 6 months waiting for Talk Talk to find me in there system there is nothing to say once they finally unstick my order that I won't have more problems with speed and line drop outs.

What would the people on here who defend Talk Talk recommend after nearly 6 months of waiting??

SS

That's 4 or 5 months! You have the patience of a saint!
If and when you do get connected, I wonder what "free" will actually mean? If you were told it was "free" by a doorstep salesman, I suspect that you'll soon be learning a new meaning for that word.

Hi All,
Having read this and other threads about TT, I must say that they support doesn't seem to know what they are doing. The reason I'm able to state this is because my son has just gone to TT from another ISP, had letter telling him he would be live 24/06/10, well that day came and the other BB was turned off but he had not had his welcome pack or router, so on the phone he goes and was told that yes his line was now live with TT BB, so he asked about his router only to be told to contact another department about that, he did and was told he would have to signup to TT etc and then he be sent his pack. He told them he was already signed up and was live from 2day, umm no your not he was told, any way he got it sorted that he was now with TT and that his router would be with him the next day, end of next day no router back on phone, to be told he will have to wait 10/14 days for it to be delivered!!!!!!!!!. He was then told that if he had a spare router he could use that until his came, ok he said np what are the settings for this please, to be told to go on line and then to the TT members forum and follow it from there, he asked how he could do that as he had no service without a router but you have a spare 1 so use that, but i not got the settings, i just told you to get them off our site!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.
Well he came down to me and printed them off and went back and set up the router and was back on line but at a very very low speed, back on the phone and asked to have his profile reset please, only to be told that as he was not using the TT router his profile was going to stay as it was untill his TT 1 arrived. He left it there after asking to speak to some1 else only to be told no.
Now to me who has no axe to grind 1 way or the other even tho my it's my son I would say that their Q O S is not very good and thier support leaves a lot to be desired
Paul

In reply to a post by bilbo8:

"you cannot expect to have 24/7 UK based phone support for £6.99 a month if you want that be prepared to pay £25 per month plus as i did with my last ISP."

er.................I pay £9.99 pm fotr my O2 LLU and 24/7 excellence and uk support is exactly what I get Jack.

I would love to pay a tenner a month for my broadband, but it is not going to happen here, no way will I go with TT.

But i done the next best thing, gone for cable and wireless though a reseller, it may cost £20 a month, but it is great and true unlimited, no shaping.

Best thing i done for ages, should have done it before.

TT customer service is awful, a mate is having problems with his telephone line, asked Talk Talk to do a test, their reply was we already done one and found the problem is your equipment and then put the phone down on him.

He is only with TT for phone, not broadband.

i know full well that there is nothing wrong with his equipment, router ok, phone ok, filters are ok. At least he had sense and going back to BT for his phone line.

Why do people take this on the chin? if any company kept me waiting too long I would cancel the order and go elsewhere.

the more people puts up with companies like this, the worse it will get. you need to be a big boy, and tell them you are cancelling and find a decent company who can do things at the right time.

A neighbour cancelled Sky a few weeks back because they did not get there to install the box when they said they would, he waited in all day and they did not bother to even phone him, so he phoned them and cancelled there on the spot. He don't take any mucking around, good for him I say.

I have logged this fault to our network team for further investigation and we will keep you updated as soon as we receive further information.

Rx'd today at 09:26.

I will post any updates....if and when they happen.

Just been contacted by the BT OR techie,

He has been tasked to check the line.

No fault found, no surprise there......!!

What would the people on here who defend Talk Talk recommend after nearly 6 months of waiting??

If i hadn't been connected in the first 3 weeks i would have left, you haven't explained why you have been unable to get a working connection.

TT customer service is awful, a mate

I have a mate who thinks phone support is great.

In reply to a post by Jack_Hackett:

TT customer service is awful, a mate

I have a mate who thinks phone support is great.

the thing is Jake, the few people I know who is on Talk Talk, either broadband or just land line have had or do have either a lousy service or get treated like mud when they talk to customer service. It seems like it is only you and a couple of others on here that seems to think the sun shines out of this pathetic company backside.

I know Bt customer service can be bad, but never have I been spoken to by BT like my mate was by Talk Talk.

Talk Talk are just a poor excuse of a company and the only reason they get customers is because they make promises they can't keep.
Pathetic company with pathetic customer service and pathetic products.

The latest update from the Network Team was that BT OpenReach have not found a fault,

however line testing is still showing a BT issue. This has been passed back to BT to

investigate further. We will let you know as soon as we receive additional updates.

Unfortunately, BT Openreach do not seem to know what they're doing half the time . Their fault-finding protocols are a joke and stuck in pre-modem/dialup time, let alone broadband. Obviously, just because BT Openreach say they cannot find a fault, doesn't mean there isn't one - if they couldn't find it, they ought to look harder! Things only get worse when TT don't seem to grasp what the problem is either.

I didn't expect BTo to find any faults on their side as I strongly suspect that this is a fault caused by poor implementation of the TT MSAN.
My hunch is that if and when it is fixed, it will have mysteriously cleared up of it's own accord.

Edited by Deadbeat (Fri 28-May-10 10:48:25)

I agree.

There's now an announcement on the TT Members site about DNS issues; not sure that's the whole problem as most of the cogniti use OpenDNS anyway! But the DNS load balancing could be affecting other services such as authentications and PPP sessions. Who knows?

the thing is Jake, the few people I know who is on Talk Talk, either broadband or just land line have had or do have either a lousy service or get treated like mud when they talk to customer service. It seems like it is only you and a couple of others on here that seems to think the sun shines out of this pathetic company backside.

If TT are as bad as you make out why are there few new threads every day here when there should be pages?

The old "my mates" or "my fathers cousins sons daughter" routine is getting a little old now.

I know Bt customer service can be bad, but never have I been spoken to by BT like my mate was by Talk Talk.

We only have your word for it.

Talk Talk are just a poor excuse of a company and the only reason they get customers is because they make promises they can't keep.
Pathetic company with pathetic customer service and pathetic products.

You are entitled to your opinion, I wonder how many of the 4.2 million customers like me would disagree.

According to TT, BT have repaired a fault on my line...???

Still have the same problem, of course.

Had you said 3 weeks in March when I first came on this website looking for help and not the qoute below maybe I would have left but I didn't and now 2 months on I'm still not connected.

In reply to a post by Jack_Hackett:

In reply to a post by Shuansheep:

. I had no complaints but then had no reason to call customer services.

I read a few threads in the TT forum before joining and realised that is the best place to go for help, OCE's do visit here but I am not sure how regularly, phone support has a terrible reputation.

http://www.talktalkmembers.com/forums/index.php


.

They have a terrible reputation as you put it because THEY ARE TERRIBLE!

I wanted to give the OCE'S a chance to help and I must admit it is a lot less hassel then talking to phone customer services as it takes 20 min for them to work out why I am calling when it should all be on the screen in front of them then they pass me around 3 or 4 different people as no one wants to give a straight answer then they ofer to call you back and they don't .

It's not your fault Talk Talk are SO BAD and their phone customer services are even worse but you are one of the lucky ones with working broadband. You stand up for them alot which I would have done had I not had these problems however you come across as if you don't believe Talk Talk and their customers are having problems.

My problem is I am STUCK in Talk Talk ordering system that's all they seem to tell me. I am not the only one this has happened to and they are working their way down the list. It's all on the members forum "Still waiting to go live"

While they were trying to sort out the broadband they have lost all my call records and can't decide if I'm with BT or Talk Talk.

They hadn't even got as far as putting the order through to get the broadband on the phone line according to BT the last time I phoned them.

They have now said June 14th thats 6 months after my first letter from them.

They haven't charged me anything that's the only reason I have stayed so long. I've never had broadband and I only signed up because of the free 12 month deal which was run throught the carphone warehouse back in January. Some people are on a budget and have to go for cheap deals although you expect to get some kind of service however cheap the deal.

If Talk Talk offer the service for a price however cheap they need to supply that service. If they can't supply the service for that price they need to change what they are offering or raise their prices so they can supply the service promised. Then people can then make a choice about price or service.

SS

In reply to a post by Shuansheep:

Had you said 3 weeks in March when I first came on this website looking for help and not the qoute below maybe I would have left but I didn't and now 2 months on I'm still not connected.

In reply to a post by Jack_Hackett:

In reply to a post by Shuansheep:

. I had no complaints but then had no reason to call customer services.

I read a few threads in the TT forum before joining and realised that is the best place to go for help, OCE's do visit here but I am not sure how regularly, phone support has a terrible reputation.

http://www.talktalkmembers.com/forums/index.php


.

They have a terrible reputation as you put it because THEY ARE TERRIBLE!

I wanted to give the OCE'S a chance to help and I must admit it is a lot less hassel then talking to phone customer services as it takes 20 min for them to work out why I am calling when it should all be on the screen in front of them then they pass me around 3 or 4 different people as no one wants to give a straight answer then they ofer to call you back and they don't .

It's not your fault Talk Talk are SO BAD and their phone customer services are even worse but you are one of the lucky ones with working broadband. You stand up for them alot which I would have done had I not had these problems however you come across as if you don't believe Talk Talk and their customers are having problems.

My problem is I am STUCK in Talk Talk ordering system that's all they seem to tell me. I am not the only one this has happened to and they are working their way down the list. It's all on the members forum "Still waiting to go live"

While they were trying to sort out the broadband they have lost all my call records and can't decide if I'm with BT or Talk Talk.

They hadn't even got as far as putting the order through to get the broadband on the phone line according to BT the last time I phoned them.

They have now said June 14th thats 6 months after my first letter from them.

They haven't charged me anything that's the only reason I have stayed so long. I've never had broadband and I only signed up because of the free 12 month deal which was run throught the carphone warehouse back in January. Some people are on a budget and have to go for cheap deals although you expect to get some kind of service however cheap the deal.

If Talk Talk offer the service for a price however cheap they need to supply that service. If they can't supply the service for that price they need to change what they are offering or raise their prices so they can supply the service promised. Then people can then make a choice about price or service.

SS

shaun, to a certain extent you get what you pay for, im real lucky on o2 llu, I pay a measley £9.99 pm and I get 17.2MBbroadband 24/7 and uk support, just amazing. The toilet bowl end of the market, which TT are firmly in ,charge you peanuts for their "services" and you get a related level of service ......total garbage.

why the heck havent you left, let the fanboys smugly grin, but you know that one day the backside will fall right out of theirs and we can laugh as they post here saying they cant get out.

Edited by deleted (Sat 29-May-10 18:58:37)

shaun, to a certain extent you get what you pay for, im real lucky on o2 llu, I pay a measley £9.99 pm and I get 17.2MBbroadband 24/7 and uk support, just amazing. The toilet bowl end of the market, which TT are firmly in ,charge you peanuts for their "services" and you get a related level of service ......total garbage.

If TT were to charge all its customers who now pay £6.99 an extra £3 (bringing it in line with o2's £9.99 LLU service) per month they would have £12600000 to spend on setting up U.K based support but then the customers who have never needed phone support or have been helped by the OCE's in the TT forum would moan about the price increase, a no win situation for TT..

You also seem to plug o2 at every opportunity and as i have said in the past no ISP is perfect and o2 is no different - http://forums.thinkbroadband.com/o2.html



.

Edited by Jack_Hackett (Sun 30-May-10 09:30:00)

In reply to a post by Jack_Hackett:

If TT are as bad as you make out why are there few new threads every day here when there should be pages?

Maybe because people have no idea what a good broadband supplier is. Maybe they are happy with getting shaped and restricted. there are lots of people on Bt and very few threads on that as well, but Bt to be honest is not that good.

The old "my mates" or "my fathers cousins sons daughter" routine is getting a little old now.

Maybe, but it is the way you find out about companies, products and services.
I would not have changed to ADSL24 if I had not listen to people on these forums. I have gone for products or not gone for products,m because I did research and people that includes friends and family, liked them or not like them.
Word of mouth is a amazing thing you know.

We only have your word for it.

You have and I only have my mates work for it, since I was not there at ther time, but it seems to be a normal thing with Talk Talk.

You are entitled to your opinion, I wonder how many of the 4.2 million customers like me would disagree.

There are millions of people who reads the sun Paper and that is not even worth printing on toilet paper.


what ever, I hope you are very happy with that pile of rubbish of a company, I just hope nothing goes wrong, because you will be pulling your hair out. Myself, i prefer not to be such a skinflint, trying to get something for as little money as possible, at the end of the day, you get what you pay for.

Good Luck

what ever, I hope you are very happy with that pile of rubbish of a company, I just hope nothing goes wrong, because you will be pulling your hair out.

In your view TT are a pile of rubbish, I am proof they are not

I was told i would regret moving from my old ISP to TT , i have been with TT 7 months and do not regret it at all, you seem to assume every customer will have problems, i think it is time to remove your blinkers.

i prefer not to be such a skinflint, trying to get something for as little money as possible, at the end of the day, you get what you pay for.

It is not about being a skinflint it is about getting value for money, my last ISP charged £25 per month for a 8Mb/s connection with a 30GB allowance, I got 6Mb/s on a good day, I now get 14Mb/s and 40GB (which i have upped to 80GB for an extra £4 per month)

As with most of the other threads can people keep to the plot please and by that the OP and not this constant repetition of good/bad ISP from the usual suspects,....we have all got the tee shirt I would guess by now.

We have been advised by our networks team that the issue is part of an incident that they are

currently investigating.

As soon as we get updates we will pas them on.

28 days later.

We have requested and are still waiting for an update - we will post on the thread when we get one - sorry for the delay

Thanks for letting us know.

This is disgraceful and even more so when you know that you're almost certainly being lied to re the cause of the problem.

More examples of the problem here:

http://www.talktalkmembers.com/forums/showthread.php...

It's a recurring theme here too and that forum is very well hidden. Also, locally, the problem seems to be rife.
I'm pretty sure that this and the problem with faulty provisions are linked.

Edited by Deadbeat (Thu 10-Jun-10 16:16:16)

Hello all,
We are seeing a large number of members raising issues about "Dropping Authentication", we have raised this issue to networks to be investigated and will update you when we know more. If you are affected by this please create your own thread in the Stability section of the forum.

We also have a discussion thread on the forum related to this issue:
Broadband Connection & Stability > Loss Of Authentication

At last..... Customers have been raising this and related issues for months and have had all sorts of ridiculous excuses thrown at them.
This also goes a long way to confirm my long held contention that it's an exchange configuration issue.

It's highly unlikely to be exchange related. It's a network problem either configuration or capacity related. TT recently cited load balancing servers not working to specification as the cause of DNS issues. In the past I can remember the same issue of load balancing software affecting the email servers. As TT are in the process of assimilating Tiscali's network, I suspect it will be related to this as well. Opal will fix the network and not tell anyone what they've done in true ISP fashion. There is no excuse for a communications company failing to keep its customers informed. But that is what they all do. As long as all their customers keep paying, they will keep on doing the same.

ps I hope that Jack's connection is still OK. I am sure he will tell us if it's not.

Edited by deleted (Sun 13-Jun-10 15:47:48)

Post deleted by Brunel

Edited by Brunel (Mon 14-Jun-10 14:46:52)

And finally......!!!

Hello all,

After many attempts of raising the topic of authentication issues to networks and being told no issues. It would appear we did in fact have authentication issues....

The good news is that this issue has been resolved and so you shouldn't see any further issues however if you are still seeing authentication issue please let me know.

Regards
Stephen

Guess what? 14:33 just had another PPP dropout, guess it's not cured.

Hi Brunel

Been reading the TT forum for about 5 weeks now.
Wanting to talk to You!
But unable to sign in to the TT Forum coz I'm with.. AOL .. Not Talk Talk
Been reading this forum too! For about 5 weeks.
Can't believe I've never spotted you and this thread before.

Yep! ... AOL | Owned By... Talk Tallk | Owned By... Opal

And Guess What?

I've also got the Authentication problem

Started 21st April ... When I got a new contract with AOL - Upto 24mbps

Internet Light - Turns Red
ADSL Light - Always Green
PPP Goes Down
Loss of Authentication
LCP Down - & - LCP Up ... Like a flamin Yo Yo!

Never Lose Sync!

Nope! .. TT Haven't Fixed It!
Coz I went off again about an hour ago.

Please keep up the good work you're doing on the TT forum ... Don't Give Up!

Thanks!

I am trying, posting everywhere I can.

Supposed to have been fixed today, but I am still having the PPP session dropped.

usually lasts 40 mins, but can vary.

In reply to a post by ETEE:

... It's highly unlikely to be exchange related. It's a network problem either configuration or capacity related....

I think we're seeing more than one issue here. Some of it is due to configuration errors at MSAN level but (And I hadn't thought about this), this wouldn't affect customers who hadn't been reconfigured or who weren't newly configured.

Hi Brunel

My internet disconnections are totally random.
One day I can have 0 .. Another day 2 to 5 .. Another day 20 to 40 .. Nightmare!


I'm using a Netgear DGND3300 modem/router.
Lucky for me - Most of the time it will pick the connection back up all on it's own.
I always end up with... New IP address - New DNS Numbers - Same Sync Speed!
If I don't reboot out of pure frustration...
My DGND3300 will hold on for about 9 days before I'm actually forced to reboot.
However...
During this time my noise margin will drop a little lower each day.
Reboot starts me off with a new Sync Speed and at the AOL default noise margin of 12db
Day by day my noise margin drops a little lower - & - Router starts to take longer to recover from PPP loss.
By day 9 my DOWN Noise Margin is down to 4db ( UP Noise Margin remains at something like 12db to 13db )
That's when I my routers internet light... Turns Red - & - Stays Red ... Until I Reboot!

Attenuation
Down = 34.5
Up = 17.1 ( This has changed in the last few weeks / Used to be 16.9 )

Sync
Down = 8500 - to - 10968
Up = 1020

Real Speed .. All Over The Place

This Is How It Goes...
Mon, 2010-06-14 17:16:02 - LCP down.
Mon, 2010-06-14 17:16:10 - Initialize LCP.
Mon, 2010-06-14 17:17:11 - LCP is allowed to come up.
Mon, 2010-06-14 17:18:11 - Initialize LCP.
Mon, 2010-06-14 17:18:11 - LCP is allowed to come up.
Mon, 2010-06-14 17:19:11 - Initialize LCP.
Mon, 2010-06-14 17:19:11 - LCP is allowed to come up.
...Eventually Ending With - Chap Authentication Successful


Thanks!

Edited by deleted (Mon 14-Jun-10 19:40:09)

Hi Deadbeat

Didn't have any disconnection problems while I was still on my Old AOL contract.
AOL BB Upto 8mbps - & - BT Line Rental

But the very second I was on my New AOL contract.
AOL BB Upto 24mbps - & - AOL Line Rental
Total Nightmare

When I started my new aol contract...
Noticed straight away that I had been put on different DNS servers
Yep! .. Talk Talk DNS Servers!

Even had to go through the flamin TT DNS Problem
Page Can Not Be Found
Server Can Not Be Found

Thanks!

Edited by deleted (Mon 14-Jun-10 20:06:59)

I've been getting the same with talktalk, i have to admit it happens mostly late at night or very early in the mornings. REALLY annoying

It's the same for many here.

Hi

Just got disconnected again
Approx 3 minutes for router to pick internet back up.

Must have had more IP addresses since the 21st April...
Than I've had in the whole 4 years of having broadband.

Edited by deleted (Mon 14-Jun-10 21:43:11)

I'm not getting any problems with my connection , that's not to say there is not a issue but it might be at exchange level .

I can understand people not wanting to give there address but giving there exchange details when posting with this problem might give a picture of where and what .
Also those that are not getting issue should post , as it might be area or POP problem . if we get two people on the same exchange not having the same issue we will have some new ideas on what the problem is or is not .

But as another poster has already said Opal are unlikely to tell us when they fix it let alone what they have fixed

I'm in East Sussex , on the Uckfield exchange ( NDUCK ) and have no problems on any of the TalkTalk lines i look after .

The issue is long standing and nationwide. It's seemingly worsening but that might simply be because more are publicly reporting it.
It was only affecting those from the recently aquired companies but as can be seen from this thread, that seems to be no longer the case. The OP is not alone in this.

Edited by Deadbeat (Tue 15-Jun-10 00:49:03)

Hi

My Exchange - WNDEE = Connahs Quay

Don't think the problem is with individual exchanges.
I think the problem is more likely to be either...
1) The equipment that TT are using in the exchanges.
2) Problems with ADSL2+
3) Something they are rolling out across the country.
( Continuing... Even though they can clearly see that it's causing big problems )

At one time I thought the problem might be their - DLM - ( Dynamic Line Management )
But when I saw a TT OCE telling someone a list of dates when DLM had changed their profile.
Realised... I've Not Got DLM - Yet!
If I Had... I'd have certainly seen my Target Noise Margin change from AOL default 12db at some point.
Also!
Even people on the TT Forum that have DLM Disabled by a TT OCE.
Still continue to report the Internet disconnections after DLM has been turned OFF.

The authentication problem doesn't seem to care about quality of the line.
Attenuation - Closeness to the Exchange - etc.
So!
At least that's one thing... We are all equal in this Problem!

Edited by deleted (Tue 15-Jun-10 16:26:35)

Hi

Tue, 2010-06-15 15:01:45 - LCP down.
Tue, 2010-06-15 15:01:53 - Initialize LCP.
Tue, 2010-06-15 15:02:53 - LCP is allowed to come up.
Tue, 2010-06-15 15:02:55 - CHAP authentication success
Tue, 2010-06-15 17:17:16 - LCP down.
Tue, 2010-06-15 17:17:24 - Initialize LCP.
Tue, 2010-06-15 17:17:26 - LCP is allowed to come up.
Tue, 2010-06-15 17:18:24 - Initialize LCP.
Tue, 2010-06-15 17:18:24 - LCP is allowed to come up.

Talk Talk .. Still Hasn't Fixed Authentication Problem

Hi


Look what I've just found here : http://www.digitalspy.co.uk/forums/showthread.php?t=... : Post #35

I changed my line rental from BT to AOL on May 28 and since then it has been a nightare! Dropping out all the time etc. It did improve slightly when we tweeked the settings at the weekend and put the router on Channel 11 but it seems to be bad again and the other computer in the house drops out even more than mine does.

I was going to change back to BT and when I enquired online how long it would take they gave me a telephone number to ring and guess what - they couldn't answer my call as they had broadband issues!!!!!! What is happening? Anyone else still having serious AOL broadband issues as well?

Bet The OP - mhairipm ... Changed to the same New AOL Contract as I'm on.
&
Bet they've got the same authentication problem too

Have you been stung by this problem too Deadbeat, given it's a nationwide issue? Personally, I've yet to experience any PPP link drop problems of this kind - my router holds a connection for weeks without dropping the PPP link or sync. Maybe woweebert and I are just lucky .

In reply to a post by Futaura:

Have you been stung by this problem too Deadbeat, given it's a nationwide issue? Personally, I've yet to experience any PPP link drop problems of this kind - my router holds a connection for weeks without dropping the PPP link or sync. Maybe woweebert and I are just lucky .

Locally, eleven people I know across 4 exchanges have problems. Nine of these have transferred from AOL, Tiscali etc but two are long term TT customers. I believe that all are LLU'd and on TT's "new network".
There are many complaints of the same and other issues from across the UK.

Hi Brunel

Have they give you back you're 6db profile yet?

Don't blame you wanting it back!
You may as well coz the authentication problem doesn't seem to care about profiles or sync speeds.
I'm just as likely to get the disconnections if I synced low - As I am if I synced high.
Wish I could have a 6db profile.
Haven't got an AOL Forum!
We used to have a members massage board... But they shut it down

What do you make of this?
Here: http://tinyurl.com/362cdgg
Yep! ... Talk Talk Mail ... ON ... AOL Help
Think it must be about this: http://info.aol.co.uk/talktalk-webmail/

Yesterday was quite bad... Approx 10 to 15 Disconnections.
But when I've just checked my Router Log... PPP had even more fun through the night

LCP Down | LCP UP ... All Night Long!

Note!
The night drops are just as random as the day.
Some nights the router shows that there were NO disconnections,
Other nights... 1 or 2
Then there will be the odd night like last night... Terrible!

Thanks!

Have been contacted by TT networks:

http://www.talktalkmembers.com/forums/showthread.php...

See post #49.

Has not solved anything, but a good try....#54 and #57

Hi

Just Seen This...

Since 12:05 Wed, Jun 16th Scarborough 01723
Customers may experience problems connecting to the internet. We apologise for any inconvenience this may cause. TalkTalk engineers investigating. Unknown Status [Authentication Issues]

Why is Scarborough so special?
They should be investigating the whole of the UK .. Not Just Scarborough!

And To Top It All Off...
Now noticed that it's getting harder and harder for me to get a high sync when I reboot my router.
Today's Sync... Down = 8850 | Up = 1020
Highest sync so far on ADSL2+ ( Up To 24mbps ) Was... Down = 10968 | Up = 1020
That was about 2 weeks ago!
Lasted 9 Days
I did have disconnections.... But I never ever lost my Sync! ( Never Do Lose Sync! )
Then one evening....
PPP went down - & - Just wouldn't come back.
Forced To Reboot Router! ... Lost My Great Sync!
And never have been able to get such a good sync since

Thanks!

Edited by deleted (Wed 16-Jun-10 14:08:44)

Hi Brunel

Keep @ Um!
They have been washing over this problem for about 6 weeks now ( Probably Much Longer! ).
Finally... Someone ( You! ) has managed to convince ( Make Them Accept ) that it's TT's problem.
Don't Give Up Now!
Coz if they manage to wash over it again... God Help Us!

Edited by deleted (Wed 16-Jun-10 14:16:55)

In reply to a post by Futaura:

Have you been stung by this problem too Deadbeat, given it's a nationwide issue? Personally, I've yet to experience any PPP link drop problems of this kind - my router holds a connection for weeks without dropping the PPP link or sync. Maybe woweebert and I are just lucky .

I also have not had any problems.

Hi


Glad I Saw This....

Since 12:05 Wed, Jun 16th Scarborough 01723
Customers may experience problems connecting to the internet. We apologise for any inconvenience this may cause. TalkTalk engineers investigating. Unknown Status [Authentication Issues]

Coz it's gone already!

Edited by deleted (Wed 16-Jun-10 18:03:37)

Have a look at posts #65 #67

I guess someone is a bit angry!!!

http://www.talktalkmembers.com/forums/showthread.php...

The user's language is disgraceful but what's far worse is the forum administration. It's disgraceful that no swear filter is active where such a resource can be accessed by children but it's absolutely unbelievable that such comments are still there after almost five hours!
What's all this we're constantly being told about it being a good forum and a valuable resource?

Hi

Yep! - Did see the very Angry posts on the TT forum.

Although I don't agree with using that kind of language - & - Never would use it myself!
Got To Admit...
The OP was only saying what many others wish they could.

I've had BB for about 4 years now. ( AOL - From Day One )
First... BB 1mbps £14.99
Then... BB 2mbps £14.99
Then... BB 8mbps £14.99
Never had any real serious problems in all that time.
April 21st 2010
Came... BB 24mbps £14.99 + Line Rental ( Free UK Calls ) £11.25 = Total £26.24
And Entered Broadband Nightmare

Coz of yesterdays low Sync - & - Still had disconnections all day long!
This morning I've rebooted my router - Again!
Sync...
Down = 11293 | Up = 1020
Thank God For That!
Was beginning to think I'd never see a good sync ever again.

Note!
My son is at home from school with bad Hay fever.
So by the time I got to check my router after the Reboot...
Noise Margin... Down = 9.0db | Up = 12.8 db
Has DLM finally got me and lowered my profile from 12db to 9db.
OR...
Due to having such a High Sync... Has my noise margin just droped quicker than normal?

We Shall See!

Hi

Unbelievable!
After managing to get such a fantastic Sync Speed this morning Really thought I was about to lose it

Story!
When my new aol contract started on - 21st April 2010.
It wasn't just the disconnections that I had to suffer.
For the first few weeks I also suffered terrible with the DNS problem that TT/AOL are having.
So in the end I switched to OpenDNS.
But when TT said the DNS problem was Fixed... After just a few days I switched back to TT/AOL DNS.
To Be Fair!
After that up until today... Although I've seen a few - Page Not Found
There hasn't been that many. Certainly nothing to stop me browsing the web.
It's just been the constant disconnections that has driven me round the bend.
Until... Today!
As you know I rebooted this morning and got a great sync of 11293
So Far! - Haven't had a single disconnection all day.
But as the day has gone by.. More & More - Page Not Found
In the end I couldn't get anywhere at all
Thought... NO! - Gonna Have To Reboot!
But then I thought... I'll just try putting OpenDNS back in - & - See what happens.
Router took in OpenDNS
gave me a new IP address
Kept my Sync!
Everything seems fine... So I'm Not Rebooting!

Note!
This last week...
I'd noticed that every time I had a PPP disconnection.
I was being bounced from one certain set of DNS servers to another.
And then straight back to a particular set of DNS servers.
The strange DNS servers only showed up when TT said the were fixing the DNS problem.
They always started 62. and ended .1 & .2

I've heard 3 times now about PPP Problems being caused by Load Balancing.
And Talk Talk says about DNS problem....

Hello all,

As you may have noticed we have been experiencing some issues with our DNS over the past few weeks. Below is the latest update from networks on this issue:


UPDATE 27/05 @16:30
The monitoring and diagnostics we have been undertaking has identified an issue with load balancing hardware, this is affecting some DNS queries at peak times. Over the next week extensive work is taking place to resolve the issues identified. This involves network reconfiguration and extra hardware installation to address these issues. In the meantime we will continue to monitor the situation and take tactical actions to rebalance the load across the network in order to minimise impact to our customers at peak times.

Well!
Looks like Talk Talk still havn't fixed the DNS problem
( Don't know how to do an angry smiley... So another sad one will have to do )

Edited by deleted (Thu 17-Jun-10 16:17:02)

In reply to a post by Deadbeat:

The user's language is disgraceful but what's far worse is the forum administration. It's disgraceful that no swear filter is active where such a resource can be accessed by children but it's absolutely unbelievable that such comments are still there after almost five hours!
What's all this we're constantly being told about it being a good forum and a valuable resource?

The reason this has not been dealt with quickly is the thread has been bumped regularly by new answers being added, for those not in the know the OCE's work on the oldest thread first so obviously they will not see the thread until no answers are added.

I assume it is close to impossible to filter out every swear word it is easy to add gaps e.c.t. to avoid the filter, the OCE's do not allow swearing of any type and a mild swear word got me the response below, the next time i swear i get a ban.

I have reported the offending post.

http://img409.imageshack.us/img409/195/swear.png


.

In reply to a post by Jack_Hackett:

....I have reported the offending post.....

There are no excuses for a forum that is accessible by children. The offensive language is still there some thirty odd hours after it was posted.
I have admin'd and mod'd much larger forums than the TTM forum and such contributions wouldn't have existed for more than a couple of minutes if at all.... Even if posted in the early AM.
There is no excuse whatsoever!

Edited by Deadbeat (Fri 18-Jun-10 00:14:42)

Hi

Rid of the DNS problem by going back to OpenDNS.
But the PPP problem ( Disconnections ) started again last night at 10pm.
Turned the laptop on this morning and noticed two things...
1) There had been more LCP Down & LCP Up throughout the night.
2) Router was in need of a reboot after adding OpenDNS yesterday.
( As my laptop had got the wrong IP address )
My router had obviously become a little confused

Rebooted Router
Fantastic Sync - Again!
Down = 11235 | Up = 1020
Really think DLM might have picked me up.
Coz - Like I Noticed Yesterday...
Noise Margin
Down = 9.1db | Up = 12.4db
( Down NM always used to be 12db just after a reboot... Until Yesterday! )

Brunel
Don't know who I feel more frustrated for... Me - or - You!
" TT Router Are The Problem " ... Nope!
I'm not using a TT Router .. OR .. The same D-Link router AOL dish out.
I'm using the Netgear DGND3300
And there are many TT member using their own shop bought routers too.
I've seen a few TT members are using the same router as me.

Edited by deleted (Fri 18-Jun-10 12:26:19)

Nothing to do with routers.

I have tried with five 2Wire 2700B, all display same symptoms.

TT are now doing some tests with my connection, so I have been informed.

Your friend in this post is I suspect getting close to the truth although I'm not sure that the firmware in itself if at all is to blame.
Along with this, don't forget that TT are no strangers to using forced idle disconnects. Do your dropouts follow the x hours/x minutes/fixed seconds pattern?

I note that the foul language still remains.

Edited by Deadbeat (Fri 18-Jun-10 12:43:56)

If you're swapping/changing and comparing, you may find it easier to change DNS at the individual machine rather than the router.

Hi Deadbeat

My disconnections are completely random.
Some days... 0
Some days... 2 to 4
Same days... 20 to 50
Nights are the same!
Some nights the router log shows had.. No disconnections - & - Some nights many disconnections.

you may find it easier to change DNS at the individual machine rather than the router.

That Wouldn't Work!
The problem is that Talk Talk are having problems with their DNS servers.

Hello all,

As you may have noticed we have been experiencing some issues with our DNS over the past few weeks. Below is the latest update from networks on this issue:

UPDATE 27/05 @16:30
The monitoring and diagnostics we have been undertaking has identified an issue with load balancing hardware, this is affecting some DNS queries at peak times. Over the next week extensive work is taking place to resolve the issues identified. This involves network reconfiguration and extra hardware installation to address these issues. In the meantime we will continue to monitor the situation and take tactical actions to rebalance the load across the network in order to minimise impact to our customers at peak times.

As soon as we know more we will post an update here.

In Our House....
1 x Laptop
1 x Desktop
1 x Sons PS3
1 x Sons XBox 360
1 x Sons iPod Touch
They all need to be working!
So!
It's much quicker to put the OpenDNS in the router than in each individual machine

Thanks!

Edited by deleted (Fri 18-Jun-10 13:28:52)

This am, the minutes are random...but the seconds

Coincidence? I don't think so.

2010-06-18 08:39:47 ppp0: Up with ipv4 service on pppoa0

2010-06-18 09:17:47 connection lost, reconnecting...


010-06-18 09:22:27 Up with ipv4 service on pppoa0

2010-06-18 10:46:27 ppp0: connection lost, reconnecting...

Hi

I've just had a really strange phone call.
An asian sounding man asking me... " How is your broadband? "
I said... " Who are You? "
Man answered... " Broadband Technical Support "
Then he slipped up and said... " Do you have broadband? "
I said... " You Tell Me! "
Then I said... " Who are you actually working for "
Man answered... " Broadband Technical Support for BT "
He then said... " How is your broadband? .. Is it Slow? "
I then said... " Yes! - But I don't believe you are who you say you are "
So! - " Good By! "
And... Then I Slammed The Phone Down.

Hate Those Calls
Especially the call I had today... Knowing I am having BB problems.
I know in my heart he was a con man.
But can't help thinking... What If He Wasn't?

Edited by deleted (Fri 18-Jun-10 14:12:24)

I see the second cutoff time does change.... I was thinking that if the standard HH:MM:SS format was reversed to SS:MM:HH as it sometimes is in some European states etc, there may be a clue.
That doesn't look to be the case though.

In reply to a post by Zoejoe:

..... I've just had a really strange phone call.....

Signing up with the TPS will help stop most of these calls.

Hi Deadbeat

Sure we did sign up to the TPS about 5 years ago now.
TPS did seem to work for the first few years.
But... TPS seems to have fallen asleep in the last 18 months.

Guess I could try signing up again ( We must have done it by phone last time - No BB Back Then! )
However... Would TPS still work now that our phone line is with AOL ... Not BT ?

Thanks!

I believe that you need to renew your membership annually.

I have admin'd and mod'd much larger forums than the TTM forum and such contributions wouldn't have existed for more than a couple of minutes if at all.... Even if posted in the early AM.
There is no excuse whatsoever!

Did you deliberately choose to ignore the part of my post where i said adding posts to the thread bumps it to the BACK of the queue and as they only work office hours could easily miss the thread entirely if it is bumped regularly.

Edit to add - It has now gone and so has the other post full of swearing he added.


.

Edited by Jack_Hackett (Fri 18-Jun-10 17:04:17)

Hi Deadbeat

don't forget that TT are no strangers to using forced idle disconnects.

It does kind of feel like we are all playing a game of musical chairs
One of us has to be bumped off for another to get a place on BB.
It can't just be lack of DNS servers.
Coz the disconnections can still happen even when using alternative DNS.

So...
Yes! - Using alternative DNS will solve the DNS problems.
But...
No! - Using alternative DNS will NOT solve the disconnections.

I do think Talk Talk/AOL might me struggling with not having enough IP address to go around.
Especially... Peak Times - & - Busy BB Days!
Why else would they have dished out those strange low IP addresses .. That later had to be recalled

I'm sure they must know what is wrong by now ... They just aren't admitting it!

And still that.... " We are Rainbows " .. Advert gets played over and over on the TV.

They don't need no more customers... Until they start looking after the ones they've already got.

I do think Talk Talk/AOL might me struggling with not having enough IP address to go around.
Especially... Peak Times - & - Busy BB Days!

If this was the case wouldn't we all suffer at certain times of the day?

I don't know why people keep ranting about the DNS servers - just forget about them. TT's DNS servers have never been reliable in the 2 years that I've been a TalkTalk customer. Just use Google's Public DNS or OpenDNS and be done with it.

On the subject of disconnections, I've never experienced such a thing with TalkTalk, but did with my previous ISP, Virgin Media (ADSL). IIRC, I didn't get disconnected, but the connection got so slow (due to lack of BT central capacity) it was common practice (and still is!) for customers to have to manually disconnect and reconnect to get a connection with a faster speed. Trouble was that in the very bad times, it often took 1-2 hours to regain PPP connection. As in the TalkTalk case, sync was maintained throughout.

Hi Brunel

the best thing about PPOA is that you need 'no software' on your computer to use the connection, unlike PPOE

From Here : http://www.talktalkmembers.com/forums/showthread.php...

Not True!
AOL might use PPPoE coz it works with their software. ( Don't Know! )
But the AOL software isn't required to connect to the internet using PPPoE.

So Frustrating! .. Not being able to sign in to the TT forum

I'm With... AOL
I'm Not Using... AOL Software ( It's not even installed on my computers )
I'm Using... PPPoE
And I'm Pretty Certain... I'm On The Talk Talk Network

" System Restore Points Might Solve The Problem " .. .. Not!

Poor You! .. Bet you could Scream.

Chin Up - & - Keep Fighting

In reply to a post by Jack_Hackett:

.... Did you deliberately choose to ignore the part of my post where i said adding posts to the thread bumps it to the BACK of the queue and as they only work office hours could easily miss the thread entirely if it is bumped regularly....

I didn't ignore anything but you did. I said that there is no excuse whatsoever for it being and remaining there.
It remained for not minutes or hours, but days.... Even though at least several complaints were made to mods and admin.

.
It remained for not minutes or hours, but days.... Even though at least several complaints were made to mods and admin.

I reported it using the "report" button (for want of a better word) and as you say it was not removed, I sent Emma a PM when I arrived home from work yesterday and within minutes it was removed and she sent me a PM thanking me for the report.

I will send her another PM asking if the report system needs attention.

Here's one i stumble up on about the wonderful talk talk read on>>>talktalkhell

In reply to a post by tommy45:

Here's one i stumble up on about the wonderful talk talk read on>>>talktalkhell

And here's one i stumble up on about the wonderful talk talk

http://www.talktalkmembers.com/forums/showthread.php...

OK, that's one from each viewpoint so balance is achieved.

Now drop it, both of you.

Hi

Over 24 Hours Now - & - No Disconnections

Don't Worry! .. I'm not getting to excited!
The disconnections are totally random.
And this wouldn't be the first time I've managed to get through 24 hours without one.
Only to be followed by a day of constant disconnections.
Maybe when it's been a week or month ( Disconnection Free ) I'll start to have true hope.

My speeds are still rubbish
Don't seem to ever get even close to my sync speed.
Sync... Down = 11235 | Up = 1020
Speed Test... Down = 7.85 | Up = 0.53 | Ping = 43
Surly I should be seeing something more like 9.50 mbps with a sync of 11235 kbps ?

Speed Tests Act Strange!
Jumps up and down
It can hit 8.Something ... Then drop back down ... Up ... Down ... End on 7.85

Edited by deleted (Sat 19-Jun-10 15:37:16)

Hi

Went almost 48 hours without a disconnection ... Almost!

LCP went down at 4.47 am this morning
Obviously... Didn't know at the time!
But I just did a speed test and noticed that my IP had changed.
Checked Router Log... LCP Down Sun 4.47
Did NOT Lose Sync!

Re: My Speeds
See this thread here : http://www.talktalkmembers.com/forums/showthread.php...
Well the OP has got a very similar attenuation as me.
But that's Not the only reason I'm interested in the OPs story.
The problem the OP has with their Sync Speed v Real Speed... Identical To Mine!
( Check out the OPs TT speed test Results )
I'm hoping that by following the OPs story... Might be able to find out what is wrong

My Router Stats
Attenuation.. Down 34.5 | Up = 17.2
Noise Margin.. Down 7.6db | Up 13.1db ( Going down again - or - DLM trying to give me a 6db profile ? )
Sync.. Down = 11235 | Up = 1020

Just Done Speed Test... Down = 8.14 mbps | Up = 0.77 mbps | Ping = 43

Thanks!

Edited by deleted (Sun 20-Jun-10 12:46:06)

I am still losing the PPP session on a regular basis.

Now day 37 of this fault.

Hi

Something New Has Happened!

There were no further PPP disconnections after the one at 4am on Sunday morning

But.... Look What happened Last Night!

Mon, 2010-06-21 02:53:13 - Initialize LCP.
Mon, 2010-06-21 02:53:13 - LCP is allowed to come up.
Mon, 2010-06-21 02:53:15 - CHAP authentication success
Mon, 2010-06-21 09:27:39 - Send out NTP request to time-g.netgear.com
Mon, 2010-06-21 09:28:41 - Send out NTP request to time-h.netgear.com
Mon, 2010-06-21 09:30:15 - Send out NTP request to time-g.netgear.com
Mon, 2010-06-21 09:32:53 - Send out NTP request to time-h.netgear.com
Mon, 2010-06-21 09:37:39 - Send out NTP request to time-g.netgear.com
Mon, 2010-06-21 09:46:42 - Send out NTP request to time-h.netgear.com
Mon, 2010-06-21 10:04:16 - Send out NTP request to time-g.netgear.com
Mon, 2010-06-21 10:38:54 - Send out NTP request to time-h.netgear.com

My router must have completely rebooted itself.
Coz.... New Sync Speed! ... ( Did Not Reboot Myself! )
My Router Stats
Attenuation.. Down 34.5 | Up = 17.2
Noise Margin.. Down 7.1db | Up 12.0db
Sync.. Down = 11536 | Up = 1020

Now losing Sync ?
OR....
Has DLM given me a 6db profile - & - Trying to up my speed to match it ?

But... What do the Send out NTP request mean?
Don't really understand what they are
Can someone tell me what they are please?

Thanks!

PS. No computers were on at any of those router log times.

Edited by deleted (Mon 21-Jun-10 12:00:33)

NTP requests are your router trying to find out the time from a time server and as usual the time server is failing to respond or is it your network down again?

ps for interest my LLU connection through an HG532 has suffered no problems. Keeping all fingers, toes, legs etc crossed.

Hi ETEE

Thanks! .. At least I know what NTP Request means now

Disconnections have just started again

Mon, 2010-06-21 16:12:01 - LCP down.
Mon, 2010-06-21 16:12:09 - Initialize LCP.
Mon, 2010-06-21 16:12:10 - LCP is allowed to come up.
Mon, 2010-06-21 16:13:09 - Initialize LCP.
Mon, 2010-06-21 16:13:09 - LCP is allowed to come up.
Mon, 2010-06-21 16:13:11 - CHAP authentication success

Did NOT Lose Sync!
Noise Margin Seems To Be Holding!
But...
Was kind of glad in a way that I did get a new IP.
Coz even though sync has been the same all day 11536 .. & .. Still is 11536
Browsing has seemed awfully choppy and slow at times today.
The Disconnection = New IP Address... Seems to have speeded things up.

3 Speed Tests Done Earlier Today...
Down = 8.27 | Up = 0.79 | Ping = 42
Down = 7.48 | Up = 0.76 | Ping = 43
Down = 8.23 | Up = 0.78 | Ping = 43
Not Good! ... For a Sync of 11536

Thanks!

Hi

The... Short Story

PPP disconnections have continued all day .. Slowly getting more frequent

So! - Just... Rebooted Router!

Strange Goings On!

My Router Stats
Attenuation.. Down = 35.0 | Up = 17.2 ( This Morning Was... Down 34.5 | Up = 17.2 )
Noise Margin.. Down 5.6db | Up 12.6db ( This Morning Was... Down 7.1db | Up = 12.0db )
Sync.. Down = 12278 | Up = 1020 ( This Morning Was...Down = 11536 | Up = 1020 )

1) When the router came on after I Rebooted... The Internet Light Wouldn't Stop Flashing!
2) After about 2 minutes... Disconnected Again!
3) Checked Router Log... Massive DOS Attack!
The Only Thing I Can Think Of....
The IP address that I gained from the reboot must have been getting DOS attacked
DOS Attack stopped once I'd gone through the... LCP Down / LCP Up ( PPP Disconnect )
PPP Disconnection came in handy for once

PS.
Looks like DLM has got me - & - Now given me a profile of 6db.
But... Why has my Attenuation gone up from 34.5 - to 35.0

Thanks!

In reply to a post by Zoejoe:

But... Why has my Attenuation gone up from 34.5 - to 35.0

First- measuring line attenuation is a black art, and not very precise. Four different routers will probably give you four different answers, even if they all sync at the same speed.

Second- 0.5db is neither here nor there, even 1db variation is not unusual.

Third- rounding errors mean that a real change of attenuation from 34.7db to 34.8db will give that result!

Edited by billford (Mon 21-Jun-10 21:29:39)

Hi billford

Haven't Changed My Router.
Just rebooted the same router that I always use.
Only thing I can think of...
1) Change in the weather ( Been really hot here today )
My Up attenuation was always 16.9db until the warm weather started.
Then one day I rebooted my router on a warm day... 17.1db
Then another day I rebooted my router on a hot day... 17.2db
Perhaps the same thing has now happened to my Down attenuation
2) The DOS Attack as I rebooted the router ( It was a really bad DOS attack )
Think it's really scary! How you can get a DOS attack just from a second hand IP address.

Anyway! ... You've put my mind at rest now

Thanks!

The TTMF has an interesting technical post.

http://www.talktalkmembers.com/forums/showthread.php...

What is a "Redback"

Answer my own Q. http://en.wikipedia.org/wiki/Redback_Networks

Edited by Brunel (Mon 21-Jun-10 23:52:14)

In reply to a post by Jack_Hackett:

.
It remained for not minutes or hours, but days.... Even though at least several complaints were made to mods and admin.

I reported it using the "report" button (for want of a better word) and as you say it was not removed, I sent Emma a PM when I arrived home from work yesterday and within minutes it was removed and she sent me a PM thanking me for the report.

I will send her another PM asking if the report system needs attention.

POOR HORSIE

Hi Brunel

Todays... News!

The PPP disconnections continued last night. ( Even when I was in bed )

So! - This Morning... Rebooted Router!

The first time I rebooted my router.. Internet Light... Came Up Red - & - Stayed Red
This has never happened to me before.

So! - Rebooted Router - Again!

Today's Router Stats
Attenuation.. Down = 35.0 | Up = 17.3 ( Changed Again! )
Noise Margin.. Down = 6.1db | Up = 12.4db
Sync.. Down = 11564 | Up = 1020

DLM has definitely picked me up - & - I'm now on a profile of 6db
Note!
AOL doesn't have a forum where staff can change our profiles.
So For Me... Being picked up by TT's DLM is kind of a good thing.
Coz it's the only way of me getting off the AOL default profile of 12db.
Up until a few days ago...
I'd been on a profile of 12db since my new contract started with AOL on April 21st.

Will now take a look at those links you've posted

Thanks!

Hi Brunel

PPP ... Just Gone Again!

Re : You're Links
Ashamed to say... Don't really understand a lot of it
Sounds Rather Scary!
Wonder if it will have any effect on speeds or profiles, etc.
Get the feeling I'm going to end up on my little lonesome
Coz...
Don't think any members on TT forum have reported the PPP problem from my exchange : WNDEE

Trouble Is...
1) No Official AOL Forum
2) Not many people on the same AOL up to 24 mbps ( ADSL2+ ) as me just yet.
3) Think TT have a lot more customers than AOL .. To complain in the first place.


Thanks!

Hi Brunel

PPP disconnections are really bad again today
Think I'm on about my 7th one since 11.30 this morning.

Brunel
Please can you let them know...
Some of their AOL customers on the new 24 mbps ( ADSL2+ ) connections.
( Basically... The AOL customers on the Talk Talk network )
Are also being badly affected by the PPP - Authentication disconnections

Please add my exchange ( Connah's Quay = WNDEE ) to the list.

There are people complaining of AOL disconnections .. Here - & - There .. On the internet!
But with NO official AOL forum
You know how hard it has been to get people to listen on the TT forum.
Can you imagine how much harder it would have been for TT customers without the TT forum.
At least you can shout..... There's A Massive Problem!
I've got no where to go - & - No one to tell there's a problem.

Please Don't Say... Phone AOL
Coz that's like a trip to... AOHELL
Probably exactly the same phone support people that you get when you phone up Talk Talk.

Thanks!

PS.
My router is a... Netgear DGND3300
&
PPP disconnection problem started on 21st April 2010
When I started a new ( Up To 24mbps ) contract with AOL.
LCP Down - & - LCP UP ... Like a flamin Yo-yo ever since
Never Lose Sync!

Just gone again while typing this.
RED INTERNET LIGHT ON ROUTER

Edited by deleted (Tue 22-Jun-10 14:58:20)

That's the harsh reality of your situation , you are not a Talktalk customer , so there for will not be supported by TalkTalk .

The LLU network is not run by TalkTalk but Opal Telecom just as O2 customers are on a network run by Be* , the support is down to your ISP , not somebody else's ISP .

Wish you luck as i would not like to be dealing with Talktalk with out the forum , so I feel you pain as i cant imagine AOL telephone support as being any good .

I am in what appears to be a daily technical chat with one of the TT engineers.

Some further changes today, and guess what, have now been connected >15Hrs.

If these changes/modifications prove successful then perhaps they will be the answer.

No doubt will then be applied across the network.

Hi Brunel

Yesterday
I had that disconnection at 2.50pm .. While typing a reply to you.
Then...
The disconnections suddenly Stopped!
Sadly Not For Long
The disconnections re-started at about 7.30pm

Never Lose Sync!
But always a new IP address.

Note!
When I do a speed test It usually always gives me Manchester 50m as the default.
But when I start having lots of PPP disconnections....
The speed test starts offering me Milton Keynes, Birmingham, etc.
And tells me that Manchester is 150m away.
Not sure what that's all about

Because the PPP disconnections were bad yesterday...
Just Rebooted Router - Again! ( Before Starting Up My Laptop )
Today's Router Stats
Attenuation.. Down = 35.0 | Up = 17.3
Noise Margin.. Down = 6.0db | Up = 12.1db
Sync.. Down = 12661 | Up = 1020

Only just booted up laptop - & - Read...

Some further changes today, and guess what, have now been connected >15Hrs.

You've got me holding my breath now
Everything Crossed... That we won't have any disconnections today.

Thanks!

Hi

Yesterday... Went all day with no problems

Then about 10pm my son said it went off while he was playing his Xbox

And Then....

Thu, 2010-06-24 07:26:02 - LCP down.
Thu, 2010-06-24 07:26:10 - Initialize LCP.
Thu, 2010-06-24 07:26:12 - LCP is allowed to come up.
Thu, 2010-06-24 07:27:10 - Initialize LCP.
Thu, 2010-06-24 07:28:11 - LCP is allowed to come up.
Thu, 2010-06-24 07:29:10 - Initialize LCP.
Thu, 2010-06-24 07:29:10 - LCP is allowed to come up.
Thu, 2010-06-24 07:30:10 - Initialize LCP.
Thu, 2010-06-24 07:30:11 - LCP is allowed to come up.
Thu, 2010-06-24 07:30:12 - CHAP authentication success
Thu, 2010-06-24 10:13:16 - LCP down.
Thu, 2010-06-24 10:13:24 - Initialize LCP.
Thu, 2010-06-24 10:14:24 - LCP is allowed to come up.
Thu, 2010-06-24 10:15:24 - Initialize LCP.
Thu, 2010-06-24 10:15:24 - LCP is allowed to come up.
Thu, 2010-06-24 10:15:26 - CHAP authentication success

Today's Router Stats ( Not Rebooted Since Yesterday Morning )
Attenuation.. Down = 35.0 | Up = 17.3
Noise Margin.. Down = 4.7db | Up = 11.7db
Sync.. Down = 12661 | Up = 1020

You can see that I have NOT lost sync at any time during the PPP disconnections.

Don't know if to reboot my router now though.
I used to believe that my noise margin was the cause of the disconnections.
But after many weeks of watching my router stats....
I now fully believe it's the other way around
It's the disconnections that are causing my noise margin to drop.

How you getting on Brunel ?

Hi

Seeing my noise margin at 4.7 .. Couldn't Resist... Rebooted Router!

But Before I Did... Changed my MTU back down to 1432

AOL state an MTU of 1450 which is what I've been using for the past few weeks.
MTU of 1450 doesn't seem to cause me any problems.
However!
As I seem to be more on Talk Talk's system - Than AOL's old system...
Thought I'd try an MTU of 1432 just one last time.
Note: I'm trying to get my real speeds a bit closer to my sync speeds.

The old un-official AOL MTU of 1400 does Not seem to work very well for me any more.
Despite always using an MTU of 1400 on my old AOL ( 8 Mbps ) contract.
MTU of 1400 doesn't seem to work very well on my new AOL ( 24 mbps ) contract.

So I'm Trying Middle Ground... Talk Talks MTU 1432

New Router Stats ( MTU 1432 )
Attenuation.. Down = 35.0 | Up = 17.3
Noise Margin.. Down = 6.3db | Up = 12.5db
Sync.. Down = 12583 | Up = 1020

Brunel .. Any new news from TT Networks yet?

Hi


What's Going On?

In the last half an hour... My Download Speed Has Plummeted

This Morning... Down = 9.70 mbps | Up = 78 mbps | Ping = 43
Note: Tests done throughout the day... also showed very similar results.

Just Now... Down = 1.35 mbps | Up = 72 mbps | Ping = 42
And still suffering with the PPP disconnections

In reply to a post by Zoejoe:

What's Going On?

I haven't read the full thread, have you tried the TT forum?

Hi Jack


Can't try TT forum
Coz... I'm Not With Talk Talk

My ISP Is AOL
But since getting a new ( Up To 24mbps ) contract...
Seem to be more hooked into the TT network than AOL's.

AOL - Owned By... Talk Talk
AOL & Talk Talk - Owned By... Opal

Speeds seem to have recovered now.
Wonder if they were fidling around... Trying to fix the authentication problem.
Haven't had speeds that low since about 4 years ago... When I was on an AOL 2mbps contract.
How I noticed something was wrong... SAS took 15 minutes to update

Back To Normal Now!
Down = 9.49 | Up = 0.78 | Ping = 43

Just hope 1mbps speeds don't become as frequent as the disconnections.

Thanks!

1. I notice there is no update today to the info. thread:

http://www.talktalkmembers.com/forum...ad.php?t=44910

2. The TT network engineer has failed to call me.

3. The fault still persists.

Hi Brunel

Not Looking Good... Is It?

Went down ( Red ) again about half an hour ago.

Truly believe this has been going on for quite some time. Maybe as long as 16 months
I've read so many threads on the Talk Talk forum... My Brain Hurts!
It's as though they started off about 16 months ago.
Rolling " something " out... But Only To The Few!
Perhaps as part of some Trial.
Then They Stopped!
Then about 12 months ago they started again.
But Again... Only To The Few!
Then April came and they rolled out whatever it is... To Many More!
Then June came... They Rolled It Out In Mass

Thing Is...
Many people on the TT forum don't even realise they have the authentication problem.
They hear the term... Losing Sync!
And many people think that is just another way of saying... Internet Cut Out!
Also...
Many people can describe the same problem in a many different ways.
Depending on...
1) Level of experience
2) Router being used
3) How much time they have spent trying to figure out what is actually happening.
Combination of these things has allowed Talk Talk to treat each case as totally individual problems.
Washing over the real problem for far too long
And...
They are still continuing to send engineers out to people that quite obviously have the authentication problem.

Starting To Lose Hope!

Even the DNS problem, that although did improve dramatically... Never really went away!
Few days ago suddenly became so bad again... I'm now back on OpenDNS

There is only one TT problem I can happily say I haven't had to endure... The Low IP

Three Problems
1) Authentication ............... Not Solved!
2) DNS Problem ............... Not Solved!
3) Low IP Address ......... Solved!

How long are we going to have to wait? - Before they fix 1 & 2 ?

Thanks!

PS.
Download speed has just plummeted again ( 1mbps )

PPS.
I'm On LLU .. Not IP Stream

And I've had my best and worst speeds all in one day.

Edited by deleted (Thu 24-Jun-10 21:05:04)

In reply to a post by Brunel:

1. I notice there is no update today to the info. thread:

http://www.talktalkmembers.com/forum...ad.php?t=44910

2. The TT network engineer has failed to call me.

3. The fault still persists.

did you honestly and seriously think they would ring ?

Yep, he has called four days running to give me a report.

But today, an ominous silence, is it possible that they are defeated?

Hi Brunel

How are things at your end?

Things are going from bad to worse here

This Morning
As yesterday was another bad day...
I'd already decided to reboot the router before turning on my laptop.
But!
Just before I did... My mum noticed there was something wrong with the phone.
Checked the phone myself - & - Found that we've now got a rather odd sounding dial tone.
So... Thought I'd try changing my filter. ( Strange Dial Tone Continued! )
Rebooted Router
Booted Up My Laptop
5 minutes later....
Red Internet Light On Router ( Did NOT Turn Back To Green This Time )
So...
Router Unplugged
Changed Phone ( No Difference! )
Changed Filter Again ( No Difference! )
Kept booting up the router to find that the Internet light turning Red - & - Staying Red
To cut a long story short....
I've had a terrible morning just trying to get the router - ON - Without the Internet light being Red.

Today's Router Stats ( MTU 1432 )
Attenuation.. Down = 35.0 | Up = 17.3
Noise Margin.. Down = 6.0db | Up = 12.4db
Sync.. Down = 12649 | Up = 1020


I'm So Fed Up!

Hi Brunel

Whatever Networks Are Doing... They're Making Things Worse!

Just Gone Down Again!
But instead of bouncing back....
My connection is really struggling to come back on it's own now
Normally back up within 5 minutes.
Now taking... 10 Minutes - or - Longer! ( Sometimes Needing To Reboot Router Now )

Still Do NOT Lose Sync!

Could sit and cry all day today.
Just had enough of it now

In reply to a post by Zoejoe:

Hi Brunel

How are things at your end?

Things are going from bad to worse here

This Morning
As yesterday was another bad day...
I'd already decided to reboot the router before turning on my laptop.
But!
Just before I did... My mum noticed there was something wrong with the phone.
Checked the phone myself - & - Found that we've now got a rather odd sounding dial tone.
So... Thought I'd try changing my filter. ( Strange Dial Tone Continued! )
Rebooted Router
Booted Up My Laptop
5 minutes later....
Red Internet Light On Router ( Did NOT Turn Back To Green This Time )
So...
Router Unplugged
Changed Phone ( No Difference! )
Changed Filter Again ( No Difference! )
Kept booting up the router to find that the Internet light turning Red - & - Staying Red
To cut a long story short....
I've had a terrible morning just trying to get the router - ON - Without the Internet light being Red.

Today's Router Stats ( MTU 1432 )
Attenuation.. Down = 35.0 | Up = 17.3
Noise Margin.. Down = 6.0db | Up = 12.4db
Sync.. Down = 12649 | Up = 1020


I'm So Fed Up!

did you not read a word i posted about TT zoe ?

TT are a joke and i just cannot believe you are still with them.

Hi Brunel


RE : http://www.talktalkmembers.com/forums/showthread.php...

Glad to hear they have at least started working on the problem again.
Don't let them wiggle away till they've solved it
&
Tell Them.... Not to forget me
Exchange: Connah's Quay = WNDEE

Shall I tell you how closely linked AOL and Talk Talk are.
When AOL sent an engineer out to me at the end of April... Guess Where The Engineer Was From?
Yep! ... Talk Talk
AOL sent a Talk Talk engineer out to look at my Master Socket.

AOL might be my ISP
But...
I'm definitely connected to the Talk Talk network

Thanks!

In reply to a post by Zoejoe:

Hi Brunel


RE : http://www.talktalkmembers.com/forums/showthread.php...

Glad to hear they have at least started working on the problem again.
Don't let them wiggle away till they've solved it
&
Tell Them.... Not to forget me
Exchange: Connah's Quay = WNDEE

Shall I tell you how closely linked AOL and Talk Talk are.
When AOL sent an engineer out to me at the end of April... Guess Where The Engineer Was From?
Yep! ... Talk Talk
AOL sent a Talk Talk engineer out to look at my Master Socket.

AOL might be my ISP
But...
I'm definitely connected to the Talk Talk network

Thanks!

Shame you never went for sky they have a llu presence in your exchange, pity no o2/be though WNDEE

Hi tommy45


Can't afford Sky!
&
Would truly love to have LLU O2 / Be ... But not available at my exchange

Just a few weeks before AOL phoned on the 1st April .. To ask me did I want up to 24mbps contract.
Yep! - They phoned on... April Fools Day!
How ironic is that?

I'd actually phoned O2 ... Just to be 100% certain that LLU wasn't available at my exchange.

That's why I said Yes when AOL phoned me.
Coz it wasn't like I'd got much chance of getting a better deal else where.
And what's the point of having the hassle of moving from AOL - to - Talk Talk
When They're Both The Same Company - & - Connected To The Same Network

Thanks!

Edited by deleted (Fri 25-Jun-10 16:17:44)

did you not read a word i posted about TT zoe ?

TT are a joke and i just cannot believe you are still with them.

I think those of us who are not having problems and who have never had problems would disagree.

In reply to a post by woweebert:

That's the harsh reality of your situation , you are not a Talktalk customer , so there for will not be supported by TalkTalk ...

But she is a TalkTalk customer and has been since TT acquired AOL via Tiscali. Tiscali based customers seem to be being largely ignored by TalkTalk.

No she is with AOL who have there own support and sales , much as say O2 and Be* do .

This is not the case with Tiscali who are being assimilated under the TalkTalk brand as the Tiscali brand i would imagine was beyond saving . So Tiscali customers do have a issue with TalkTalk but a AOL customer does not .

Edit : TalkTalk did not get AOL as part of the Tiscali purchase , they where separate buys .
This link should help you with your confusion check the date of this news item .

Edited by deleted (Sat 26-Jun-10 03:01:47)

Now had a continual connection.

Time Since Last Boot: 0 days 16: 05: 33

Hi Brunel

Well... I'm having another terrible day
It's worse on the weekend when my son is home from school and wanting his computer, xbox etc.

Forced To Reboot Router - & - Desktop and Laptop!
Coz Internet had come back - BUT... Internet still wasn't working

Today's Router Stats
Attenuation.. Down = 35.0 | Up = 17.3
Noise Margin.. Down = 5.9db | Up = 11.3db ( Straight Away... Low! )
Sync.. Down = 11899 | Up = 1020 ( Rubbish Sync! )

News!
Can confirm that Buckley exchange is also affected by the Authentication problem.
Was talking to a friend last night ( ISP = Talk Talk ) and they are suffering bad with the disconnections.


Can't Take Much More Of This!
Don't know what I'll do if they haven't sorted it out by the time the school summer holidays start.

Thanks!

PS.
Tried to find the setting in my router like someone had posted a picture of in your thread.
Here: http://www.talktalkmembers.com/forums/showthread.php...
Couldn't Find It!
But the strangest thing is...
I've never known this setting to exist on a Netgear anyway.
Ask about it on the Netgear Forum - & - They will tell you... It Doesn't!
Perhaps the poster was using special firmware.

that's a very strange thing for the Netgear forum to say , as i have not personally seen a Netgear router where you cant change ADSL mode and my DG834GT that im using at the moment most definitely has this feature.

And i know for a fact its a setting with in the router supplied by TalkTalk ( not sure of the AOL router supplied ) you can also change but i cant tell you how as i have not used the TalkTalk supplied router in a long time .

I'm sure somebody can set this straight as said i have not used the TalkTalk router in ages and have no idea what router AOL supplies its customers .

Hi woweebert

Perhaps Talk Talk are putting their own firmware on to the Netgear routers.
And that is what creates the extra setting for: DSL Mode

But despite it being one of the newest Netgear modem routers... Couldn't find DSL Mode in my router
I'm NOT using an AOL supplied router.
AOL supply the same D-Link as Talk Talk for Free.
OR
Think they charge £50 for a Netgear DGN2000

I'm Using... Netgear DGND3300 : http://www.netgear.co.uk/dgnd3300.php

I've searched the router - & - I've searched the router manual

Unless It's Hiding Really Well... DSL Mode - Isn't There!

Thanks!

Your absolutely right , you can not set your adsl mode with the DGND3300 at lest not using the web based control panel . unfortunately that's the only Netgear router in the list im looking at that you cant perform this task .

Hi

How Strange
Love this router too.
The Wi-Fi Rocks!
Got my son on the G 2.4GHz side...
Which serves his Computer and iPod Touch - & - His Xbox and PS3 which live upstairs in his room.
I use the N 5GHz side .. For my laptop
And have a wireless channel all to myself.

Oh! - Well!
Changing ADSL mode doesn't seem to have helped anyone else that's tried it anyway.

Thanks!

Hi Brunel


You know I told you yesterday that our phone has now developed a strange dial tone?

Well...
We've still got the strange dial tone today
&
See where it says.. Queensferry - Here: http://www.talktalkmembers.com/content/view/52/122/
Well.. That's Where I Live!

Queensferry 013131 013133 013153
23:35 Fri, Jun 25th
Resolved
23:35 Sat, Jun 26th
Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. BT Openreach engineers investigated.

But the numbers are wrong
That's not the area code for Queensferry.

Note!
Our local exchange comes under... Connah's Quay = WNDEE
Our local exchange actually lives in... Shotton
We live not far away from the exchange in... Queensferry

Thanks!

PS.
Just noticed...

Resolved
23:35 Sat, Jun 26th

It's only 17:40 at this moment.
So! ... How was it resolved June 26th ( Today ) at 23:35 ... When 23:35 hasn't happened yet

Edited by deleted (Sat 26-Jun-10 17:40:27)

Is there a common link between routers used ? or the chip set with in the router ?

complete long shot as im sure this is something to do with the MSAN

Hi woweebert

Nope!
Doesn't seem to matter what router people are using - or - what chipset that router contains.
Different people are using many different makes of modem router.
Netgear
D-Link
Huawei
And many other brands have been mentioned on the Talk Talk forum.

Just got disconnected again while typing this reply to you
Back Again!
Safe to click Continue now - & - Post my reply.

In reply to a post by Zoejoe:

...... Tried to find the setting in my router like someone had posted a picture of in your thread.....

That setting changes the ADSL Mode to plain ADSL. It may stabilise a noisy line at the cost of much reduced sync but it will do nothing to cure PPP dropouts.

Just got disconnected again while typing this reply to you
Back Again!

The work around below was posted over at the TT forum a while ago, it might be worth a try, all credit to Ken.

Since I provided my original suggestion to regain Broadband connection for your PC a number of things have happened.

Firstly, to those who say TalkTalk MUST resolve it's problems, I FULLY agree and, when it is resolved, we should all seek recompense for all the expenses we have incurred, whether our personal time or money spent on not needed equipment. If necessary, if a lawyer reads this, maybe a group action would be the way forward.

To those who just, out of hand, say they will NOT try what I have suggested, then so be it, if you want to go on having problems, when what I have suggested might at least enable you to regain some sanity and a stable connection that enables you to again enjoy the internet and doing those things you would prefer to be doing. As I have said to some people if, when driving you encounter roadworks and a diversion is signposted, would you just sit in your car at the roadworks and wait until the roadworks are completed or would you take the diiversion until the roadworks are completed. I wouild believe you would do that later so why not give my suggested work around (diversion) a go??

I have now been, except when I have checked what the situation is without using my work around and still found the disconnections happen about every 5 or 6 minutes, been solidly connected for 9 days including, without restarting my PC so it's working memory did not get too fragmented, had 1 session where I was connected for 3 days and my current connection has now been in place for over 74 hours.

For anyone reading this for the first time, or again and wants a reminder, this is what you need to do to try out my suggested work around:

"1. Broadband Connection

Select "Properties, then select "Options", where it says "Idle time before hanging up" set it to NEVER, if that is not the current setting. It could also, so as to speed up any needed reconnection, be best to set "Time between redial attempts" to 1 second and to tick "Redial if line is dropped".

2. E-Mail Facility (Windows Live Mail and Outlook Express and similar in other E-Mail facilities)

When running select "Tools", select "Options", select "General" and then set "Check for new messages every" so it is 2 minutes, click APPLY, then click OKAY and then restart the E-Mail facility.

3. Starting of Broadband and E-Mailk Facility

The E-Mail facility needs to be up and connected to Broadband inside of 4 to 5 minutes, else a disconnection is highly likely to occur."

As I keep saying just because this may give you a steady connection keep checking if you are still getting, if you do not do what I have suggested, the regular disconnections AND, if you do, bombard Talktalk with that fact until you find your connection has been stabilised by THEM.

Hi Jack

Thanks! ... But I've already read Kens email cure for the Disconnections.

Few Problems With It!
1) Many people like myself only use webmail.
2) Many people like myself are not prepared to leave computers on 24hours a day.
3) Maybe...
a. It did work for Ken.
b. Maybe his disconnections stopped by coincidence.
c. Maybe he never had the same authentication problem in the first place.

But I Can Tell You This...
The internet cuts out ( Loses Authentication ) whatever we're doing.
Right This Minute....
My son is on his desktop watching You Tube videos, listening to music - & - Playing his online game.
I'm typing this to you!
If the internet decides it wants to cut out... It Still Will!

Haven't Rebooted Router Since Yesterday!
Internet has been up and down like a Yo-yo for the last 24 hours.
But never once have I lost sync - Still... Down = 11899 | Up = 1020

Thanks!

Hi Deadbeat

Just thought perhaps it might have been hiding somewhere on - Auto
&
Thought ( If I Found It! ) perhaps I could set it to always be on - ADSL2+

If I'd had that setting... Guess it would have just given me something else to try.

Or you could see it as...
Wishful Thinking
Clutching at Straws
Desperation
We all know it's Talk Talk / AOL that have caused this problem
But not being able to do anything / try anything... Makes me feel so helpless.

Thanks!

Hi

Here is a question someone might be able to answer for me...

You know on the TT forum, some people have a little clock icon thngy.. So you can see their speeds?

Well...
Sometimes I can see their speed test results - No Problem!
&
Other times clicking on one of the little clock icons, just opens the forum again

Why does that happen?
Does that happen for everyone?

Have wondered if it all depends on what IP address I've managed to acquire after a disconnection.

Thanks!

In reply to a post by Zoejoe:

You know on the TT forum, some people have a little clock icon thngy.. So you can see their speeds?

Well...
Sometimes I can see their speed test results - No Problem!
&
Other times clicking on one of the little clock icons, just opens the forum again

I am not 100% sure but members have the option to show results or not show them, maybe the ones that dont work have been blocked by the member.

Hi Jack

At First... That's what I thought!

But I'm sure I went back to someone's test that I had seen previously.
Could no longer see them.
Next Day...
Was able to see them again.

Just Checked - & - Once again... I'm able to see TT speed results

Strange!

Thanks!

Strange!

That's TalkTalk for you.

Hi

Well... Solved One Problem!

Remember me mentioning that our phone had developed a funny dial tone?

Oh! - How Embarrassing

Funny Dial Tone = Voicemail

You See...
It was only when we started our new contract with AOL + Including Line Rental
That we got... caller ID & Voicmail ( Never had them when we were with BT )
I know how to work Caller ID
But I didn't know exactly how Voicmail worked.

So! - To Cut A Long Story Short...
99% of AOL Help pages have gone missing. ( Apart from the AOL help pages about TT email )
So I decided to have a look at Talk Talks help pages. ( After All... Both Same Company )
And...
Just Stumbled Upon This : http://help.talktalk.co.uk/app/answers/detail/a_id/1645

Yep! - Please Do Laugh

Oh! - Well!
At least I haven't got to phone AOL now.

Just wish getting rid of the flamin disconnections problem was as easy as phoning 1571

Thanks!

Hi Brunel

Any News?

Yesterday Was Another Terrible Day
LCP Down - & - LCP Up .. All Day Long!
Also...
Ended up at about 6pm with the Internet slowed to a crawl.
It was as though it really wanted to disconnect but my router was holding on a bit to hard.
So!
Ended up putting...
MTU back to AOL's stated 1450 - & - Back on Talk Talk's / AOL's ( 62. ) DNS.

NOTE: Not sure if OpenDNS effects throughput speed.
Hard to tell ( Test ) when the internet is so unstable anyway.

Rebooted Router Again This Morning!
&
Not had any disconnections - So Far!

Of Course... This means Nowt!
Coz the disconnections are totally random - & - Law unto themselves

Thanks!

See... Gone and jinxed myself
Just Gone - RED
Took about 60 seconds to come back .. Not Bad!
It's when it starts taking 5 to 10 minutes.. Start To Worry!

Edited by deleted (Tue 29-Jun-10 16:03:18)

Post #345 http://www.talktalkmembers.com/forums/showthread.php...

Nothing reported by TT.


The "keep the members informed" thread has not been updated since last Weds.

Posted today 09:23 http://www.talktalkmembers.com/forums/showthread.php...

Hi all,

Progress is being made on this and we are already seen reports of some customers seeing an improvement in service, here is the latest update:

Quote:
We have removed the QoS configuration facing all backhaul circuits which connect via the Leeds NPE on Monday. A comparison was made on backhaul utilisation over the 24 hour period, and no change was observed. Yesterday we removed the QoS configuration from 10 more nodes, and we will complete the remainder today. We then need to go into a re-test period.
Regards