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Does anyone have contact information to make a formal complaint to BE Internet about service levels or rather lack of them please. I want top level people not just some support team leader etc.
I have had issues with the service since joining back the end of last year with constant drop outs of service, disconnects, resyncs in general etc. The issues are not my wiring or equipment and this has been verified via BT visits (yes more than one).
I have also today been banned from their forum for complaining once again of typical constant issues with their service and at the time (they have fixed it now they banned me from their forum shock of shock or not as the case is).
I had a rather animated moan on the BE forum because http://news.sky.com/ was not working and i have relatives out in New Zealand that could had been facing a Tsunami any minute.
So as you can imagine i wasnt happy not knowning what the latest news was out there (had to go find it on a rather more obscure site in the end).
Anyone familar with BEs constant routing and peering issues will know how useless their service has been over the past couple of months with numerous issues. (ill list them all if people wish but i think this post is long enough now) Today broke the camels back so to speak for me.
Despite all that i was still willing to let things slide, i stepped away, calmed myself before returning and opening a live chat session to try to get some real answers about my service trouble and the constant faults their end.
This proved rather fruitless also (i have copied the whole live chat session if anyone wishes me to post it all). But it was this that stood out a mile from their so called support which has got me to the stage i am now where i want to complain properly.......
I quote the staff member from their live chat feature...
"Victor Georgiev: As you are well aware the ADSL2+ technology works in such way that one or two disconnections for 24 hours are within acceptable limits and cannot be considered service affecting.
Victor Georgiev: It is simply a feature of the technology"
So its a "feature" ADSL should disconnect once or twice every 24 hours is it........
Maybe they think people were born yesterday....... Enough is therefore enough and for me its time to complain properly about this company (term used loosely to remain polite).
Ive never had disconnect issues on this line in 10+ years and atleast 4 prior providers ive had in that time. Even if i had, i sincerely doubt any of them would had been stupid enough to call it a "feature" of the service.
Shockingly bad company,and ive dealt with some good and poor ADSL providers in my time, their service though is the worst ive ever experienced.
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It's probably a problem your end. Mine is fine 
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It's probably a problem your end. Mine is fine
Thanks for that, glad your connection works fine but if you are not willing to assist with a simple request can you please not reply. I ask that in a sincere and polite sense.
The post was a straightforward enough request for information. Im not really interested (again not being rude) in how things are performing for others, (im sure most internet services perform fine for most, but not ALL).
Im also not really interested in what you think may be a problem my end when you have no knowledge of the ongoing issues over several months ive experienced. Or my ability in posting stats and performing tests which i have also done and been through for the staff at BE.
A simple request for information is all im asking for not a debate on how good or bad others think they are
I was hoping this forum could provide that.
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Register (or login) on our website and you will not see this ad.
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My point is that as you are having a problem but I am not, the problem is not with BE but with your connection to the exchange.
Either there is a line fault somewhere between you and the exchange, or there is a problem with your internal wiring.
It may even be a problem with the Bebox.
If you want to get it sorted out, this site can help you. However, if you just want to complain I suspect you may be banging your head against a brick wall.
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If anyone with any common sense that isnt just trolling would like to respond it would be appreciated.
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In reply to a post by Anonymous:
I'm sure there will be someone along in a minute...
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Nobody here but us eejits it seems 
Any ISP that thinks that selling my click traffic is acceptable is MisinPHORMed |
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Oh well. Now where did I put that brick wall....
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Hopefully it will be someone that doesnt think my Bebox is faulty when i dont even use the Bebox normally (except when it was required for testing purposes by BE staff during the 3 months of hell ive had....... As i said you have NO knowledge of testing etc i have been through at the hands of BE and BT).
Lets also hope they dont want to argue i dont know how to check wiring and manages to read ive had 2 BT visits which confirm the problem is not with home wiring. (forget about info about ring wires etc....... Im well past all that)
Just to clarify as i intially responded to you
A simple answer with the requested information would be nice
Im not here to debate the merrits of how great you think they are. Please return to trolling others rather than a new user here thats came for just some simple information and didnt visit this site for years due to people just like you on it.
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In reply to a post by Anonymous:
Lets also hope they dont want to argue i dont know how to check wiring and manages to read ive had 2 BT visits which confirm the problem is not with home wiring. (forget about info about ring wires etc....... Im well past all that)
Just to clarify as i intially responded to you
A simple answer with the requested information would be nice
Im not here to debate the merrits of how great you think they are. Please return to trolling others rather than a new user here thats came for just some simple information and didnt visit this site for years due to people just like you on it.
So what do you want to know?
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So what do you want to know?
.........contact information to make a formal complaint to BE Internet about service levels
The first line of the post was pretty clear.
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In reply to a post by Anonymous:
.........contact information to make a formal complaint to BE Internet about service levels
The first line of the post was pretty clear.
Have you looked on the BE website?
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Yes and the information on their site is out of date (ANOTHER BE "ISSUE" TO ADD TO THEIR FAT LONG LIST OF FAIL)........
https://www.bethere.co.uk/web/beportal/codeofpractice
Under how do you complain.........
louise kirlew is head of the support staff....... The same staff which think one or two disconnections every 24 hours (as i pointed out in my original post are normal, pointless complaining to a team leader of staff that think ADSL disconnecting twice daily is a "FEATURE" of the service)
Felix Geyr Is no longer MD of BE internet (he deals with O2).... He was MD of BE back in 2008 later he was replaced by Tom Williams, who has in turn been recently replaced (end of 2010 beginning of 2011) by Chris Stening
The current MD of BE (Chris Stening) whos info such as an email address i would like is not on their site. (Neither is their prior MD Tom Williams)
Dont assume im an idiot that doesnt understand line issues and hasnt looked for the RIGHT INFOMATION before i came on here to ask for it.
Id asked a common sense question, as ive told you 3 times now.
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you could always ask mr jeeves........ http://uk.ask.com
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Although I don't have the info you specifically want, you could have a look here: http://seekbroadband.com/help/issues-complain.html just for some advice and info, but I would write a letter of complaint to BE, then go straight to Ofcom: http://www.ofcom.org.uk/ Advise BE in your complaint letter that you will be going to Ofcom as it always seems to hurry them up, just a thought.
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I tried looking around on the BE site as well as the forums and was only able to find what you found in regards to who to contact and i doubt using the contact us page on the Site would be much help because you have no way of knowing who exactly it is your contacting.
to ban you from the forums for speaking your mind and some home truths i thought was going a tad to far, your conversation on the IRC sounds interesting, I use to think the staff were OK and not like most other ISP's but now i'm not so sure, they seem very keen to shut down anyone who says anything negative and truthful that points the finger at them for being at fault.
there is a contact us page on the site in which there is a complaints section whether that goes to anyone of importance that would be of help i don't know, might be worth giving them hell via that it can't be any worse.
let me know how you get on, PM if you like and if your not able to post on the BE forums again.
by the way you can probably guess who i am by the user name, it's not that far off from my BE one minus some digits
Edited by deleted (Fri 11-Mar-11 20:17:08)
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you could always ask mr jeeves........ http://uk.ask.com
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No contact info from top 4 results, forgive me if its just common sense to ask and not wade through billions of search engine results in a vain hope.
I spose i could try to concise 3 months worth of issues in to 140 characters on some twitter account page LOL
BE not updating M.D. contact details on their site in which to complain since around 2008-2009 highlights their whole ethos with regards to time frame to fix things i spose.
Irnoic they actually with awards for service when the contact info is several years old.
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In reply to a post by Anonymous:
.........contact information to make a formal complaint to BE Internet about service levels
The first line of the post was pretty clear.
Yes, the 1st 2 paras were sufficient without the reams of rant.
No need to play the Tsunami card either just to seek attention.
There is a difference between "may disconnect" and "should disconnect".
If you don't want debate, don't attend forums.
They will have a formal complaint procedure which you will need to follow. It's stated on the page you just referenced: HOW DO YOU COMPLAIN? Just follow it!
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU BB => 2010: Orange 16 Meg LLU BB
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write a letter of complaint to BE, then go straight to Ofcom: No, Ofcom's the wrong body, for starters, and you have to complete the formal complaint process until you get a final rejection from the iSP before you can go to their ADR body, CISAS.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU BB => 2010: Orange 16 Meg LLU BB
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In the first instance follow their complaints procedure.
However if not satisfied, my understanding is that they are required to be part of ADR (Alternative Dispute Resolution), best contact BE over this as they should also have procedure for this, ADR act as middle man and can force a fix and appropriate compensation. If this fails contact OFCOM 0207981 3040, This scheme is also run Otelo and CISAS.
I believe BE subscribes to http://www.cisas.org.uk/
My views are my experiences.
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No need to play the Tsunami card either just to seek attention.
That wasnt for attention i have SMS messages to prove it. Its true. I couldnt initially contact my grandmother or sister and when sky news failed to load see i could get an idea of latest by the minute happenings and watch live i wasnt very happy. In fact i was beyond worried about them...... So dont say that was for attention.
Your attitude actually in that regard stinks like support staffs did assuming basically ive just used a horrid event of nature thats killed people as an excuse. Thats sickening.
One of numerous issues with the service and websites randomly not loading over the past couple of months........ All detailed in their forums. When an upto the minute big news site wouldnt load right when i needed it i finally snapped with them (in fact i didnt really even snap as Terranova will attest to unless they have removed my post on their forum.
Oh and please see my prior post........ The info in that link you gave is out dated, best to check info you provide before you accuse others of ranting.
@Thebadger Thank you very very much writing direct to their London address it seems may be the only way to speak to anyone with sense or power at BE internet, your advice is much appreciated.
@Terranova Yep no up to date info for contacting the real powers is there. Fancy blog pages to announce new MDs but they dont want you speaking to them eh Cant say im shocked with all their website issues, cant even post them router stats now like they requested via a ticket cos that heap thinks its java or html code and refuses to accept them. Useless really.
And yep have guessed who you are......... Another if it were needed for fans here thats had issues in some regard with their so called BE service eh m8
Is it staying up for more than 5 days yet???
Once ive complained properly and intend to get an appology and refund for some of the lies and contradictions that have been lobbed at me, ill be leaving them ASAP Thought they were professional to beginning with, today ive seen the real "support"
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lol yeah it's been 8 days so far which i'm totally surprised at, I'm wondering if they have tweaked something to keep me synced without saying something as i have mentioned it in the forums often enough that i have only managed to sync for 5 days at a time since joining back in November now all of a sudden i'm managing 8 days, either that or my line magically fixed itself, i dunno
anyway in regards to posting stats in a ticket on the site you can do it but you have make a post with no stats in it then edit it and put them in and it should then except them, it's what i had to do when posting to them, as you say bugs that they haven't got around to fixing yet.
Edited by deleted (Fri 11-Mar-11 20:51:11)
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lol yeah it's been 8 days so far which i'm totally surprised at, I'm wondering if they have tweaked something to keep me synced without saying something as i have mentioned it in the forums often enough that i have only managed to sync for 5 days at a time since joining back in November now all of a sudden i'm managing 8 days, either that or my line magically fixed itself, i dunno
anyway in regards to posting stats in a ticket on the site you can do it but you have make a post with no stats in it then edit it and put them in and it should then except them, it's what i had to do when posting to them, as you say bugs that they haven't got around to fixing yet.
Blimey go careful...... They will want thanks like the other guy that had a massive 11 days uptime
It will probably die tomorrow which will then mean you beat my record uptime on BE by a whole 2 days....... Well done hehe a near miracle
Maybe Linx got over its daily bout of brain wind early on today when news.sky and other New zealand based news sites wouldnt load 
Yea tried that for ticket posting, works ok if doing bebox stats but not other routers.... It still complains if you try stats from certain models of routers. More brain wind and it not liking semi colons now apparantely (funny swiggly symbols obviously way to much for it to comprehend). When it does work you get more generic thankyou ticket replies than you do actual info on problems anyway from them LOL
Same support person via live chat today said i should email any issue about service problems to them if the ticket system doesnt work........ I wonder how long that would work for before their system blocks me due to reporting things that FAIL daily and thinking im a spam bot!
Anyways i am droning on now so just to say thanks again to TheBadgerUK, NilSatisOptimum and ofcourse yourself Terranova for the useful info and answering a simple question  For the rest (the obvious BE can do no wrong supporters) thanks for pointing to BE webpages that have MD names and their emails 2+ years out of date on them. You are all qualified to get a job working for their support team
Looks like it will be good old snail mail to speak to anyone noteworthy......... Shocker of shocks another problem to be dealt with s-l-o-w-l-y in regards to BE, who would had thought that? Laughable if you dont cry about it.
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In reply to a post by Anonymous:
That's their problem, not yours! Write the formal letter, headed "Formal Complaint". It's up to them to make sure it gets to right persons and carry out their process. Individual names shouldn't figure in a formal process; it's the company you are dealing with not individuals.
You still ranting!
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU BB => 2010: Orange 16 Meg LLU BB
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Agree with XRaySpex.
To the OP... write a formal letter, make it polite, concise and to the point. Do not rant or enter into a tirade as it will get you nowhere.
Address it to the registered company office and send it by Royal Mail Special Delivery. This will allow you to track receipt of your letter via Royal Mail's tracking service. Keep a copy of your letter and print a copy of the proof of delivery from Royal Mail. Do this with all your correspondence (and their's) keeping a file that will allow you to pursue your case further, if necessary.
This way, 'they' cannot deny receipt of your letter. It is all too easy to ignore an email or claim it was never received.
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Good advice!
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU BB => 2010: Orange 16 Meg LLU BB
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In reply to a post by Anonymous:
That's their problem, not yours! Write the formal letter, headed "Formal Complaint". It's up to them to make sure it gets to right persons and carry out their process. Individual names shouldn't figure in a formal process; it's the company you are dealing with not individuals.
You still ranting!
The link you gave specifically (which I already mentioned before you posted it, so dunno why you even repeated it) tells you to contact certain individuals during the complaints process.
Individuals that are no longer in the positions some of that information alludes to and one individual no longer with the company.
I already stated I would write via snail mail to them instead, as obviously they can�t even keep a webpage updated either. So I fail to see why you have responded.
My thanks went to and still go to the relevant people that were able to communicate an answer to a simple question rather than blindly defending a company.
Im not ranting at all either, I apologise for talking to another poster that�s had issues with the companies service, sorry that offends you.
The trouble with a few on sites like this is it�s a no win situation on here. I had basically 2 options before I posted.....
1) Just ask for details on how and who to complain to, which would lead to you or some other person getting their pants in a knot and demanding why I want to complain.
2) I took what I hoped would be the lesser of 2 evils and got some of the reasons why I wish to complain about the service out of the way from the outset.
The trouble with the safe but sure option 2 is it then leads to the same people thinking it�s a rant as you have a valid complaint about a company they obviously love.
Or the short version, some in this thread have a differing view on the company to what I have and will do their best to find a reason to shout them opposing views down.
Thankfully though im not intimidated by armour clad keyboard defenders and had the nerve to stick around long enough until common sense came along and answered my easy question.
All worked out nicely didn�t it? Ill now leave you and the likes of Batboy (my god just looking at his post history says enough) to the sandpit so as not to offend you by "ranting" about shocking service or ISPs that still think they have the same MD as they did in 2008. Kind regards and enjoy!
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 Scroll back and find anywhere I have defended BE or sought your reasons for complaining.
From my 1st post I have advised you to use their Complaints Process and write a formal letter.
Nevermind any individual's names; just address the Complaints Dept.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU BB => 2010: Orange 16 Meg LLU BB
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As stated writing via snail mail is probably what I will have to do in exactly the manner Kaoshan suggests.
2011... Snail mail time for an internet company (sorry thinking out loud in a comedic sense to keep sane)
Here�s hoping I can keep the myriad of issues over several months as concise as possible. Wish me luck and thanks again to all who seriously assisted.
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In reply to a post by Anonymous:
2011... Snail mail time for an internet company (sorry thinking out loud in a comedic sense to keep sane)
Here�s hoping I can keep the myriad of issues over several months as concise as possible. Wish me luck and thanks again to all who seriously assisted.
There's a Contact-us form on the website where you can direct it to the Complaints Dept. if that's a bit more up-to-date for you.
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I know how Anonymous feels, BB is fine when it works and when the support team is helpful, but so frustrating when one is left in limbo.
(1) Ranting won't help even though you're understandably angry. There's no short cut when things get to this stage. Take a deep breath and follow the following:
(2) You must complete the ISP's complaints procedure. I don't see one on the BE site but then I'm not a customer. Head your letter Formal Complaint, set out your grievance in short factual terms without comment, eg (a) I complained to ???? on (date) regarding (fault detail - persistent disconnects or whatever). (b) the problem persisted in that I had (??? disconnects) in the period (dates) (c) I complained again to ???? on (date) (d) it's no better so I require (?????? to leave - compensation - whatever).
(3) Email your letter and recorded post it snailmail to these addresses: [email protected]; and Compliance Officer, Be Un Limited, BE House, 62 Lancaster Mews, London W2 3QG. Keep copies of all communications.
(4) If they do not reply or if you are not satisfied you should complain to Otelo. Otelo cannot act until eight weeks after the ISP complaints procedure is exhausted. After this period you can complain online to Otelo, or they will take it over the phone. I found them very helpful and my problem was resolved eventually with a refund from the ISP and payment of compensation.
I hope this helps, and good luck!
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There's a Contact-us form on the website where you can direct it to the Complaints Dept. if that's a bit more up-to-date for you. I have used the contact us form from their website on a few occasions when I was trying to see if BE was available at my exchange and as yet still haven't had a response, so I used the form to complain about this on two occasions and haven't heard a thing, I think the person who advised sending letters had the best idea, oh was that me!!!!?? lol
Emails are too easy to get "lost" in cyberspace, I advise pen and paper everytime, that way if you do have to go to court you have all evidence straight away, which most companies won't have, so the judge would see this in your favour to start with!!
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There's a Contact-us form on the website where you can direct it to the Complaints Dept. if that's a bit more up-to-date for you. I have used the contact us form from their website on a few occasions when I was trying to see if BE was available at my exchange and as yet still haven't had a response, so I used the form to complain about this on two occasions and haven't heard a thing, I think the person who advised sending letters had the best idea, oh was that me!!!!?? lol
Emails are too easy to get "lost" in cyberspace, I advise pen and paper everytime, that way if you do have to go to court you have all evidence straight away, which most companies won't have, so the judge would see this in your favour to start with!!
It's odd because I never have a problem contacting BE, I just raise a ticket on their support site, or even ring them up on the 24-hour free phone number.
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Not OTELO but CISAS for Be! http://forums.thinkbroadband.com/general/t/3978741-r...
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU BB => 2010: Orange 16 Meg LLU BB
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The nasty fact that DSL will disconnect due to noise is a fact, and no provider can guarantee you no disconnects in a 24 hour period.
if it is just 1 or 2 disconnects a day, then almost any ISP will say
1. OK we can slow your service down to try and improve stability, I presume you have adjusted the target noise margin to see if this helps
2. Not much we can do, so its stay or try someone else.
If you are seeing 10 or more an hour then it is something more to be investigated.
Generally if one website is down for you, and others on the same ISP are saying it is working then it suggests not an ISP issue, but perhaps something else odd.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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As already posted by XRaySpex, it's all there in black and white
How do you complain?
In the first instance please contact one of our member services agents by telephone on the number set out under �What is our member services philosophy?' or by submitting a ticket to the online member services centre. Please note that calls are free of charge from a BT landline (although call charges may vary from other networks). We will acknowledge your complaint within twenty four (24) hours and will try our best to respond to you within ten (10) working days of receipt. If you wish to register a concern or complaint about your Service or our handling of your Service complaint which has not been resolved to your satisfaction by our member service agents after this time period, please do so in writing, with full details of the issue(s) you are facing, reference numbers if you have previously corresponded with us, any relevant date(s), the names of any member services agent(s) with whom you have previously spoken on the issue, your contact details (including telephone number, email address and mailing address and your Be account information), by email to [email protected] or sending a letter to:
Member services team
Be Unlimited
Be House
62 Lancaster Mews
London
W2 3QG
Be are committed to resolving any concerns or complaints received as quickly as possible and will acknowledge your email within twenty four (24) hours or your letter within forty eight (48) hours of receipt and will investigate your issue fully and respond to you once we have a considered response for you (usually within ten (10) working days). Once you have our response, and if your concerns have still not been addressed, you may escalate the problem to Louise Kirlew, our Head of Member Services, by sending her a letter to the address listed directly above this paragraph or email her at [email protected] (including all the details requested above). She will acknowledge your email or letter within forty eight (48) hours of receipt and will try his best to respond to you within ten (10) working days of receipt.
If you would like to further escalate your complaint, please address your letter to Felix Geyr our Managing Director, at the address listed directly above or email him at [email protected]. He will acknowledge your email or letter within forty eight (48) hours of receipt and will try his best to respond to you within ten (10) working days of receipt. You may also choose to escalate your complaint to CISAS (see contact details below).
If your complaint is then not resolved in a satisfactory manner and you have either received a "deadlock" letter from us confirming that no resolution can be reached or twelve (12) weeks has passed since we received your complaint, then you may refer the issue(s) to CISAS (The Chartered Institute of Arbitrators who run the Communications and Internet Services Adjudication Scheme see contact details below). CISAS is an independent alternative dispute resolution scheme which Be has joined to help resolve any complaints made by residential (Be unlimited, Be value and Be lite) or small business (Be pro) members about Be or Be's Services where Be is unable to reach a satisfactory settlement with a member as set out in this Code. Please note that CISAS will not adjudicate if a member has not first utilised Be's internal complaints procedure in full. If CISAS does deal with your complaint then an independent adjudicator will decide how your issue should be resolved. Once you have referred the problem to CISAS any good faith offers Be may have made in relation to your issue(s) will lapse.
Below are some useful contact numbers:
CISAS
24 Angel Gate
City Road
LONDON
EC1V 2PT
Tel: +44 (0)20 7520 3827
Email: [email protected]
Website: www.cisas.org.uk
Ofcom is the independent regulator and competition authority for the UK communications industries
OFCOM
Ofcom Contact Centre
Riverside House
2A Southwark Bridge Road
London
SE1 9HA
Tel: +44 (0)30 0123 3000 or +44 (0)20 7981 3040
Fax: +44 (0)84 5456 3333
Email: [email protected]
Website: www.ofcom.org.uk
ISPA
Internet Services Providers' Association UK
23 Palace Street
London
SW1E 5HW
Tel: +44 (0) 870 0500 710
Fax: +44 (0) 20 7233 7294
Email: [email protected]
Website: www.ispa.org.uk
As far as I'm aware, Louise Kirlew is still at BE
There is also complaintsATbeunlimited.co.uk
Also, the OP could try chrisDOTsteningATbeunlimited.co.uk for BE's new MD instead of Felix Geyr. Felix is now Head of Home and Broadband at O2 UK
Tbh, ADSL2+ just doesn't suit some lines, BE will happily swtich to ADSL2 or ADSL though upon asking
Be* Unlimited
Edited by nredwood (Sat 12-Mar-11 18:11:01)
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The website is contracted out to a web development company in India and to be completely frank, they are useless
You would not believe how difficult it is to get something so simple as a website updated
As for getting banned from the forums, a few others have been for just such reasons as the OP has stated. Can usually be overturned by appealing to the Forum Manager - Deyan Atanasov
Be* Unlimited
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PRODISC
for one you where banned for a very good reason and for two the problem is with you
and not BE
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My point is that as you are having a problem but I am not, the problem is not with BE but with your connection to the exchange.
Either there is a line fault somewhere between you and the exchange, or there is a problem with your internal wiring.
It may even be a problem with the Bebox.
If you want to get it sorted out, this site can help you. However, if you just want to complain I suspect you may be banging your head against a brick wall.
I SECOND THAT
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?
Haven't been on the forums for a while (PC keeps crashing due to a hard drive issue and it annoys me that the BE forums mark all posts as read when you log out - intentionally or otherwise! I like to read all posts )
If as the OP here, you are PRODISC then I seem to remember that at one point you were pushing your line too hard
1 - 2 resyncs on my noisy line is not unusual - I rarely have an uptime of more than max 5 days. It's a BT copper issue I can do nothing about, so until it gets worse I just have to live with it. Fact of life
RouterStats Lite (useful example plots here: http://vwlowen.co.uk/internet/routerstatshelp/exampl... ) helped me diagnose an issue for BE to get BT out to replace the dropwire. Up until that point, the line was a lot worse and it took a lot of effort and persistence to get that far. As long as I have a sync done after dusk, things stay fairly stable now on 6db with gaming mode, but I don't think I'll ever gain that extra 2Mb I should have
Uptime: 1 day, 18:59:14
Modulation: G.992.5 Annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,304 / 8,531
Data Transferred (Sent/Received) [GB/GB]: 2.03 / 5.84
Output Power (Up/Down) [dBm]: 12.0 / 18.5
Line Attenuation (Up/Down) [dB]: 18.5 / 36.0
SN Margin (Up/Down) [dB]: 6.0 / 6.5
Vendor ID (Local/Remote): TMMB / µ
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 1,096 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 144,611 / 1,496
HEC Errors (Up/Down): 82,539 / 685
Be* Unlimited
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Hence my point of "may disconnect" vs. "should disconnect".
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU BB => 2010: Orange 16 Meg LLU BB
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Be are responsible even if the fault is between you and the exchange or within the exchange itself - They have to be as they are the only interface between you and BTo!
However, random noise problems are diifficult to pinpoint and therefore remedy and unfortunately, no ISP that I know of will get involved until the problem starts to seriously affect the service. I wouldn't think that your inability to use Sky news at any time despite how serious it may seem to you would be classed as urgent or problematic.
Nicola has provided some good advice with regard to Routerstats. This will allow you to keep a record of events which will allow you to present a good case to Be. However, when I had problems recently with my O2 service after a pole replacement, O2 were less than helpful and ignored the collected data. My problem was eventually fixed after other lines connected to the pole failed completely. O2 had no part in this resolution and I feel that if others hadn't been affected, I would be in much the same position as yourself.
Taoshan has offered some good advice re complaints. There's little point in complaining to individuals within any organisation unless or until an individual is assigned to your case.
To use a provider's ADR service requires that all other avenues of complaint have been exhausted and a stalemate is reached so get that letter off to Be's head office now to start the ball rolling and start gathering evidence of a fault via Routerstats or similar.
By the way, this situation may get somewhat protracted and if you wish to use the resources of this forum, it would be wise to register and get yourself a username. That way, we don't get confused by the anonymi!
Edited by Deadbeat (Sun 13-Mar-11 00:33:46)
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Another edit needed deadbeat. You mean "protracted", not "contracted". But I certainly agree with your post, including the registering suggestion.
Edited by RobertoS (Sat 12-Mar-11 22:55:44)
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Dunno what you're taling about. You've been at the vino again have you???
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The nasty fact that DSL will disconnect due to noise is a fact, and no provider can guarantee you no disconnects in a 24 hour period.
if it is just 1 or 2 disconnects a day, then almost any ISP will say
1. OK we can slow your service down to try and improve stability, I presume you have adjusted the target noise margin to see if this helps
2. Not much we can do, so its stay or try someone else.
If you are seeing 10 or more an hour then it is something more to be investigated.
Generally if one website is down for you, and others on the same ISP are saying it is working then it suggests not an ISP issue, but perhaps something else odd.
The nasty fact that DSL will disconnect due to noise is a fact, and no provider can guarantee you no disconnects in a 24 hour period.
if it is just 1 or 2 disconnects a day, then almost any ISP will say
1. OK we can slow your service down to try and improve stability, I presume you have adjusted the target noise margin to see if this helps
2. Not much we can do, so its stay or try someone else.
If you are seeing 10 or more an hour then it is something more to be investigated.
Generally if one website is down for you, and others on the same ISP are saying it is working then it suggests not an ISP issue, but perhaps something else odd.
The line has been subject to a 24 hour monitoring period as well as other tests they claim to have ran.
They now claim there are no problems detected, even though previously different staff have claimed in the same ticket that problems were detected and sent BT out twice.
I also suspect they reported it wrong to BT as a voice fault not a DSL fault.
I have had the line slowed previously to try to solve the issue also, and tried interleaving mode, as well as lesser reliable fast path (what they call gaming mode for some stupid reason) and their INP1 modes....... None made a difference.
The line has also had its so called "reliability" profile applied to it previously with a 9db SNR. Again not helping at all.
I have even tried increasing this to 15db on one occasion, again it makes no difference.
The statement made to me in a live chat session of...
"As you are well aware the ADSL2+ technology works in such way that one or two disconnections for 24 hours are within acceptable limits and cannot be considered service affecting. It is simply a feature of the technology"
Is also utter nonsense, my prior provider was LLU ADSL2+ based and with them the connection was stable. And when i say stable i mean MANY MANY MANY months worth of uptime.
Issues with BE occured from my very first day of migration to them, prior to migration day i had several months uptime with my prior provider with no losses of sync.
My internet connection now with BE has NEVER managed more than 7 days since joining in December.
They constantly refuse to admit any issue is a fault or their end and instead blame BT or their peering partners. They also expect users to basically solve issues for them and point where and when peering issues and routing issues are and post tracerts to sites affected, rather than doing any work for there self and finding issues. Things are then fixed on a site by site basis rather than curing the routing issues properly.
I have just been told by another staff member in regards to another issue i have and many member have that sudden rises in ping times which keep happening are not and i quote them again.......
"not a problem that affects normal service usage"
Maybe they think you can still game or do video chatting reliably when your ping time suddenly jumps by more than 50% atleast 2 nights every week????????.
For over 3 months i have constantly posted router statistics to them, posted other infomation they have asked for and got nowhere.
I have been subjected to their so called tests where depending on the staff member involved the so called tests have different results.
Some saying "no issue found", some saying "a fault is found with the line" some saying (AND THIS IS THERE LATEST CATCH PHRASE IN TICKETS AND THE FORUM) "I will have to 'ESCALATE' the matter further. Results from the phrae book they through at you equate to the same thing though......... NOTHING SOLVED.
I have had 2 seperate tickets open (ONE of which another staff member now appears to have deleted, obviously to try and cover their ass too bad ive been saving them and screen capturing them incase it got to the stage of a formal complaint....... So nice try to them on the destroy the evidence front, buit no cigar.)
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In reply to a post by Anonymous:
and not BE
For one you have no idea of the reason i was banned unless you are the person that banned me, in which case you will also know that accusation and the reason giving is also false. Im still waiting for the forum rules, as they dont appear to be on the main site anywhere either.
For two reading this it appears you may indeed be BE staff and once again are blaming something other than the poor product and the constant problems it has to many users not just myself.
I suppose the daily posts in the BE forum from multiple users that all suddenly experience routing issues, disconnect issues, ticket problems, website loading issues and so much more is ALL the users fault also and not your shoddy product at all.
I hope an earlier poster in this thread named Terranova is still reading, are his regular disconnect issues also his fault eh?
Good to see the BE ethos has found its way here also............ Blame everything and everyone except yourselves.
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8.5 meg connects? wow are they replacing your line inch by inch? Still it's an improvement over the sub 5 meg you used to get a few years ago
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In reply to a post by Anonymous:
The problem is almost certainly with your connection to the exchange as such it is outside of BEs control.
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If the fault lies between the NTE and the exchange then it's everything to do with Be or whoever the ISP is as only the ISP can directly communicate with Openreach to raise faults. As the OP and Openreach are certain of the efficacy of everything on his side of the NTE, the ball is very firmly in the court of the ISP.
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If the fault lies between the NTE and the exchange then it's everything to do with Be or whoever the ISP is as only the ISP can directly communicate with Openreach to raise faults. As the OP and Openreach are certain of the efficacy of everything on his side of the NTE, the ball is very firmly in the court of the ISP. Unfortunately, BT own the local loop, not the ISP.
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If the fault lies between the NTE and the exchange then it's everything to do with Be or whoever the ISP is as only the ISP can directly communicate with Openreach to raise faults. As the OP and Openreach are certain of the efficacy of everything on his side of the NTE, the ball is very firmly in the court of the ISP. Unfortunately, BT own the local loop, not the ISP.
So how would you go about reporting a non PSTN, bad broadband fault on your line should one occur? It's Openreach that are responsible for the loop and you as a mere mortal cannot directly approach them. Please let me and everyone else in on the secret so that we won't have to struggle to surmount the ever increasing reluctance of ISP's to pass the fault on.
Edited by Deadbeat (Sun 13-Mar-11 11:15:14)
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So how would you go about reporting a non PSTN, bad broadband fault on your line should one occur? It's Openreach that are responsible for the loop and you as a mere mortal cannot directly approach them. Please let me and everyone else in on the secret so that we won't have to struggle to surmount the ever increasing reluctance of ISP's to pass the fault on. According to our Anonymouse friend, BT have been called out by BE several times and have found no fault. Therefore, the problem is most likely to be found in the OP's house.
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So how would you go about reporting a non PSTN, bad broadband fault on your line should one occur? It's Openreach that are responsible for the loop and you as a mere mortal cannot directly approach them. Please let me and everyone else in on the secret so that we won't have to struggle to surmount the ever increasing reluctance of ISP's to pass the fault on. According to our Anonymouse friend, BT have been called out by BE several times and have found no fault. Therefore, the problem is most likely to be found in the OP's house.
Accoding to that post you can havent read prior posts here on the issue either. Wildly assuming things just like BE do.
As ive stated BT have checked the wiring both visually and with equipment. There is no fault with internal wiring. Deadbeat is also correct when reporting a DSL and or NON PSTN fault it is the ISP you contact.
They are responsible especially in regards to certain other matters ive also mentioned in reply to the other anonymous poster such as peering, routing issues and ping times that shoot through the roof regularly. You and they can blame my internal wiring all you wish for the disconnect issues, you cant blame my end for websites that load one minute and not the next nor for sudden increases in ping times at specific periods in the evening. If you wish to do that i suggest you head to the BE forum first and read the other hundreds of posts from people that have the same issues.
Also stop asuming you know anything about the history of my problems with their horrid service because you dont. BE dont need you here to defend them.
1) Many people (NOT JUST ME) suffer the same disconnect issue, many of those same people have had BT visit and done all the testing BE have asked of them still have issues.
2) BE peering is useless
3) BE routing fails... Regularly
4) Websites regularly fail to load entirely
5) The ticket system to report such issues doesnt work properly and thinks things are java and or html
6) Contact details on their website are even incorrect
All those issues (and i could list many more but i dont want to bore people or neglect your attention span in blaming things ive already confirmed are not true) are all common issues relating to BE and its service and can be found on their forums in mass from many, many, many users.
Its their issues, not mine, not BTs..... BE's. Defending them aimlessly wont cure the issues neither no matter how much you want to stomp your feet and blame users for the companies magnitude of issues.
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In reply to a post by Anonymous: So how would you go about reporting a non PSTN, bad broadband fault on your line should one occur? It's Openreach that are responsible for the loop and you as a mere mortal cannot directly approach them. Please let me and everyone else in on the secret so that we won't have to struggle to surmount the ever increasing reluctance of ISP's to pass the fault on. According to our Anonymouse friend, BT have been called out by BE several times and have found no fault. Therefore, the problem is most likely to be found in the OP's house.
Accoding to that post you can havent read prior posts here on the issue either. Wildly assuming things just like BE do.
As ive stated BT have checked the wiring both visually and with equipment.
So explain how BT got involved, if not called out by BE?
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Oh incidentally and another you can add to that list above.......
The new BE newsletter was apparantely sent a couple of days ago.... I didnt get it and have never one since being with them. Again thats not my end either, again its another ticket issue i have ongoing which has apparantely been "escalated" and still not resolved. AGAIN its also an issue many on their forums suffer from.
We all subscribe and tick our little account box saying we want the newsletter, many though dont get it....... Another flaw with their web development team no doubt and inability to fix things.
I spose thats my internal wiring also according to you (Or maybe your follow up will attempt to be more creative and blame spam filters or similar my end like they did even though bethere.co.uk and beunlimited.co.uk which they send email through is on a safe sender list and i get all their other emails such as ticket update notifications, billing notifications, etc etc).
AGAIN ANOTHER BE ISSUE, Again SEVERAL people suffer at the hands of their useless systems, again all on their forums with an over 6 page long thread (probably longer now, i cant check....... I moan too much how are rubbish so got banned).
Dont think ill bother posting further, as having to defend myself and others against cretins that have no idea of my or others service issues wish to blame me and blindly defend a company. Its frustrating dealing with the actual so called "support" let alone the wannabes.
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So you agree that BT were called out by BE then. How many times?
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In reply to a post by Anonymous: ... nested quotes trimmed ... According to our Anonymouse friend, BT have been called out by BE several times and have found no fault. Therefore, the problem is most likely to be found in the OP's house.
Accoding to that post you can havent read prior posts here on the issue either. Wildly assuming things just like BE do.
As ive stated BT have checked the wiring both visually and with equipment.
So explain how BT got involved, if not called out by BE?
BE called them out WRONGLY (SHOCKER) for a VOICE fault.
The engineer rang me at home from the exchange asking what the issue with my PHONE was.
I told him its an issue with ADSL he said they had reported it as a VOICE issue and there was nothing he could find wrong with the VOICE side of things.
I asked him to come and check wiring as he couldnt find a VOICE issue at the exchange.... TO CONFIRM it was NOT internal to my home.
He then hopped in his van 5 mins away at the exchange and came to the house, removed each phone socket and checked its wiring and plugged equipment into each phone socket, there was no issue found.
THUS ITS NOT MY WIRING AND NOT A VOICE FAULT.
Would you like to know the details of the entire 3 months or do you just want me to make you look silly on the odd point?
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In reply to a post by Anonymous: In reply to a post by Anonymous: ... nested quotes trimmed ...
Accoding to that post you can havent read prior posts here on the issue either. Wildly assuming things just like BE do.
As ive stated BT have checked the wiring both visually and with equipment.
So explain how BT got involved, if not called out by BE?
BE called them out WRONGLY (SHOCKER) for a VOICE fault.
An ISP can't call out BT for Voice fault. You can.
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So you agree that BT were called out by BE then. How many times?
Yes i agree they called them out for a VOICE FAULT that doesnt exist. They are geniuses like you, obviously.
Id call BT FOR A NON-PSTN fault but as i and another have now tried telling you, those are for the ISP to deal with........ Normally if they have any sense (which BE DONT) they would send an SFI ENGINEER.
You carry on assuming nobody knows anything except you though, its entertaining. At least point and laugh at the troll sense.
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In reply to a post by Anonymous: ... nested quotes trimmed ... So explain how BT got involved, if not called out by BE?
BE called them out WRONGLY (SHOCKER) for a VOICE fault.
An ISP can't call out BT for Voice fault. You can.
Really, so how do they report issues if someone is a BE phone customer (which im not BTW) and has a PHONE problem then?
Keep trying though like rambo if you fire enough you might hit something, i suspect you are going to need alot more ammo than him though.
Your posting history is funny to say the least, maybe they keep you around for pure entertainment value rather than offering anything that makes any sense.
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In reply to a post by Anonymous: So you agree that BT were called out by BE then. How many times?
Yes i agree they called them out for a VOICE FAULT that doesnt exist. They are geniuses like you, obviously.
Id call BT FOR A NON-PSTN fault but as i and another have now tried telling you, those are for the ISP to deal with........ Normally if they have any sense (which BE DONT) they would send an SFI ENGINEER.
They would only send an SFI engineer to investigate a special fault. As there is no fault, there's nothing to investigate. Face it, the problem is with your wiring.
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Further more i can post BE ticket info to confirm it was for a voice fault if you wish to look even more stupid.
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In reply to a post by Anonymous:
As I already said, you can do it yourself.
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In reply to a post by Anonymous:
The more information you provide, the better, as far as I can see.
It's not me looking stupid, as my BE connection is working fine. You're the one with the problems.
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Line stats would be better. Some of us don't have access to the be forums anymore. Some people (most) in this particular forum don't have access at all.
I use BE's DNS service and have no problem getting to sites so that can be ruled out . I gather you aren't using the bebox. Is your router compatible with BE's equipment?
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......... blah, blah more nonsense
Id like to argue the merrits of your retardation all day but rather than that heres a snippet of one ticket.......
http://i51.tinypic.com/9ve25x.jpg
Cant report voice faults eh, still waiting on my promised SFI visit if the VOICE engineer found nothing.....
You may now carry on looking thick as a plank now, ill leave you to it. From your posting history on here you should be used to looking stupid.
Clearly they reported things as VOICE FAULTS WHEN IT ISNT.
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In reply to a post by Anonymous:
Id like to argue the merrits of your retardation all day but rather than that heres a snippet of one ticket.......
http://i51.tinypic.com/9ve25x.jpg
Cant report voice faults eh, still waiting on my promised SFI visit if the VOICE engineer found nothing.....
You may now carry on looking thick as a plank now, ill leave you to it. From your posting history on here you should be used to looking stupid.
Clearly they reported things as VOICE FAULTS WHEN IT ISNT.
Which order should those two be read in - top to bottom or bottom to top?
I ask as you have removed all detail for some unknown reason.
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Line stats would be better. Some of us don't have access to the be forums anymore. Some people (most) in this particular forum don't have access at all.
I use BE's DNS service and have no problem getting to sites so that can be ruled out . I gather you aren't using the bebox. Is your router compatible with BE's equipment?
I am also using BEs DNS and it does have issues.......
http://beusergroup.co.uk/index.php?id=607
And thats just one recent example.
Current stats are (forgive me if this doesnt format correctly, does this site have a code tag available or similar???)....
Path: 0, Upstream rate = 1222 Kbps, Downstream rate = 18867 Kbps
Link Power State: L0
Mode: ADSL2+
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 9.4 9.3
Attn(dB): 21.0 9.4
Pwr(dBm): 18.5 12.4
ADSL2 framing
MSGc: 59 16
B: 190 34
M: 1 1
T: 3 3
R: 14 0
S: 0.3321 0.9824
L: 4937 285
D: 96 1
Counters
SF: 2475 897
SFErr: 5 1
RS: 5268 0
RSCorr: 1922 0
RSUnCorr: 4205 0
ES: 32 12
SES: 5 0
UAS: 179 179
INP: 1.08 0.00
PER: 16.19 16.21
delay: 7.97 0.24
OR: 32.11 10.85
Stupidly high SNR is because im on their reliability profile, which isnt reliable.... Rolls eyes at more irony.
Problem persist whether i use the Bebox or the now 5 different routers ive tried and more filters than i can count.
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In reply to a post by Anonymous:
Id like to argue the merrits of your retardation all day but rather than that heres a snippet of one ticket.......
http://i51.tinypic.com/9ve25x.jpg
Cant report voice faults eh, still waiting on my promised SFI visit if the VOICE engineer found nothing.....
You may now carry on looking thick as a plank now, ill leave you to it. From your posting history on here you should be used to looking stupid.
Clearly they reported things as VOICE FAULTS WHEN IT ISNT.
Which order should those two be read in - top to bottom or bottom to top?
I ask as you have removed all detail for some unknown reason.
Take a guess one says regards Be*Tech support at the bottom does it not???
............ AGAIN FAILURE TO READ ON YOUR PART, NOT FAILURE ON MY PART.............
Names and dates were removed to protect the identity of the staff member and my identity (I dont want idiots like you knwing my real name)
ENOUGH INFORMATION WAS LEFT FOR THE NON STUPID TO REALISE WHICH POST WERE FROM WHICH PERSON.
Making you look stupid every post is boring now. I think ill just ignore you.
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Sorry, I can't diagnose problems when you're using dodgy Netgear routers. Can you post Bebox stats?
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In reply to a post by Anonymous: In reply to a post by Anonymous:
Id like to argue the merrits of your retardation all day but rather than that heres a snippet of one ticket.......
http://i51.tinypic.com/9ve25x.jpg
Cant report voice faults eh, still waiting on my promised SFI visit if the VOICE engineer found nothing.....
You may now carry on looking thick as a plank now, ill leave you to it. From your posting history on here you should be used to looking stupid.
Clearly they reported things as VOICE FAULTS WHEN IT ISNT.
Which order should those two be read in - top to bottom or bottom to top?
I ask as you have removed all detail for some unknown reason.
Take a guess one says regards Be*Tech support at the bottom does it not???
............ AGAIN FAILURE TO READ ON YOUR PART, NOT FAILURE ON MY PART.............
Names and dates were removed to protect the identity of the staff member and my identity (I dont want idiots like you knwing my real name)
ENOUGH INFORMATION WAS LEFT FOR THE NON STUPID TO REALISE WHICH POST WERE FROM WHICH PERSON.
Making you look stupid every post is boring now. I think ill just ignore you.
TBH it would have been easier for you to confirm whether it should be read top to bottom or bottom to top.
Why did you remove the date?
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Not stupidly high particularly - a lot of ISPs including BT use higher profiles. It isn't the bebox so I can't tell how many line drops you have had. Is there a pattern to the drops or are they just random? Do they happen every day or just when its windy / wet? Have they happened ever since you had BE or is it a fairly recent issue?
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Sorry, I can't diagnose problems when you're using dodgy Netgear routers. Can you post Bebox stats?
Its not a netgear.......... its currently a TP-link i have plugged in, would you like a picture of that also to make a hat trick of being wrong??? You may as well ask to complete your humiliation.
Did you work up to being this stupid?
Of course i could plug in 2 thomsons, a netgear 834gt, and a d-link also if you wish, but as you cant read stats from anything except one model ill just assume all those are beyond you and like actual BE support you are indeed useless.
Please run along to a thread you can actually half troll and look remotely intelligent in.
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In reply to a post by Anonymous:
Did you work up to being this stupid?
Of course i could plug in 2 thomsons, a netgear 834gt, and a d-link also if you wish, but as you cant read stats from anything except one model ill just assume all those are beyond you and like actual BE support you are indeed useless.
Please run along to a thread you can actually half troll and look remotely intelligent in.
Well, whatever it is it's not the BEBox. So if you could just plug the Bebox in and post the stats.
And drop the attitude.
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Beginning to see why you were banned now if thats the attitude you take when people are trying to help you. I suggest that you go back to the other LLU adsl2+ service you had if you were happier there
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Phone lines and noise conditions do change, was the disconnects apparently as soon as you switched to Be? Or only developed over time.
With just 1 or 2 disconnects per day then hard to track down, or do you disagree?
If you feel it is a Be specific issue, then at some point if you get nowhere, perhaps time to change supplier, and see if the issue continues
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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In reply to a post by Anonymous: The statement made to me in a live chat session of...
"As you are well aware the ADSL2+ technology works in such way that one or two disconnections for 24 hours are within acceptable limits and cannot be considered service affecting. It is simply a feature of the technology"
Is also utter nonsense, my prior provider was LLU ADSL2+ based and with them the connection was stable. And when i say stable i mean MANY MANY MANY months worth of uptime.
Issues with BE occured from my very first day of migration to them, prior to migration day i had several months uptime with my prior provider with no losses of sync.
My internet connection now with BE has NEVER managed more than 7 days since joining in December.
Having frequent disconnections is not normal it maybe fairly common place,but it's not how any good connection would behave,
You say that with your previous isp ,ukonline that you enjoyed several months at a time without loosing sync, taking that and the fact that bt openreach have checked both line for ptsn faults, and your internal wiring and found no faults with either,
Then the only other thing to have changed is the connection to the current isp's kit in your exchange, or that it's self is in someway defective .or it's filter needs replacing as they are filtered too,
Have you tried this: start with the router cable unplugged from the the adsl filter , perform a quite test whilst the test is running plug in the adsl cable so the router can obtain a sync, whilst this is happening are you able to hear it negotiating sync ( sounds like a dial up connection)
if so that in it's self can be an indication of a fault
it sounds to me that the problem lies with be's kit the connection to it, the tie pair aka E side pair i think, since i eventually was connected to the correct e-side at the exchange i have not had any disconnects,
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In reply to a post by Anonymous: The statement made to me in a live chat session of...
"As you are well aware the ADSL2+ technology works in such way that one or two disconnections for 24 hours are within acceptable limits and cannot be considered service affecting. It is simply a feature of the technology"
Is also utter nonsense, my prior provider was LLU ADSL2+ based and with them the connection was stable. And when i say stable i mean MANY MANY MANY months worth of uptime.
Issues with BE occured from my very first day of migration to them, prior to migration day i had several months uptime with my prior provider with no losses of sync.
My internet connection now with BE has NEVER managed more than 7 days since joining in December.
Having frequent disconnections is not normal it maybe fairly common place,but it's not how any good connection would behave,
You say that with your previous isp ,ukonline that you enjoyed several months at a time without loosing sync, taking that and the fact that bt openreach have checked both line for ptsn faults, and your internal wiring and found no faults with either,
Then the only other thing to have changed is the connection to the current isp's kit in your exchange, or that it's self is in someway defective .or it's filter needs replacing as they are filtered too,
Have you tried this: start with the router cable unplugged from the the adsl filter , perform a quite test whilst the test is running plug in the adsl cable so the router can obtain a sync, whilst this is happening are you able to hear it negotiating sync ( sounds like a dial up connection)
if so that in it's self can be an indication of a fault
it sounds to me that the problem lies with be's kit the connection to it, the tie pair aka E side pair i think, since i eventually was connected to the correct e-side at the exchange i have not had any disconnects,
I think the E-side refers to the connection from the exchange to the cabinet. The tie-pairs are the DSLAM connection.
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Not stupidly high particularly - a lot of ISPs including BT use higher profiles. It isn't the bebox so I can't tell how many line drops you have had. Is there a pattern to the drops or are they just random? Do they happen every day or just when its windy / wet? Have they happened ever since you had BE or is it a fairly recent issue?
Its since moving to BE from UKonline, with ukonline things were stable as a rock on fastpath, connection would never drop unless they were doing work or had a fault.
I literally the day before moving had several months solid uptime, the VERY FIRST day of migration to BE the issues started and have never stopped for longer than a 6 day period, that has been my record uptime and occured after one BT engineer did something at the pole, though i do not know what exactly, regardless the issue returned and went back to every 24-48 hours after the 6 days up time.
Drops happen every 24-48 hours apart from that 6 days i had almost 1 month ago and can happen at anytime, the weather doesnt make a difference, could have a nice dry day and it drop 2 times within 24 hours could have a horrid windy, rainy day and it not drop <<<< Or vice versa, makes no difference.
Normally the afternoon period of the day (12pm to 3pm) it will be fine. Though i have seen it drop in that period also.
Currently the stats i believe you need with regards to how many drops its had stand at....
LOS: 4
LOF: 18
That is for just over a 3 day period (73 hours)
Also just to add im not the only one in this situation, there have been others on their forums in recent months that have joined them recently and also have similar issues where they have previously had rock solid stability before moving to BE, infact some of them are also ex-ukonliners.
I am not alone, and i dont for a second despite what some trolls here may think and staff try to fob you off with believe it issues our end.... Its far too common from their forums for it to always be the user at fault.
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In reply to a post by Anonymous:
Did you work up to being this stupid?
Of course i could plug in 2 thomsons, a netgear 834gt, and a d-link also if you wish, but as you cant read stats from anything except one model ill just assume all those are beyond you and like actual BE support you are indeed useless.
Please run along to a thread you can actually half troll and look remotely intelligent in.
Well, whatever it is it's not the BEBox. So if you could just plug the Bebox in and post the stats.
And drop the attitude.
Freshly plugging in the bebox wont tell you anything, especially if there are any disconnects until i wait a day or 2 for them.
Drop your attitude, i speak to others as i am spoken to, you want to speak to me like a fool ill make you look one. Ive had no issues communicating politely with anyone else in this thread.
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I suggest phoning around and finding which ISP can guarantee you up time in the months via ADSL.
A drop once every 24 to 48 hours is not a fault in the BT book, which will explain why you seem to be going nowhere.
if you want leased line uptimes, then look at MetroEthernet.
When moving from UKOnline to Be there was wiring changes done at the exchange, which might mean you occassionally seen a noise glitch now that you did not see before.
CHANGE ISP RATHER THAN HAVE A HEART ATTACK WITH BE
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Phone lines and noise conditions do change, was the disconnects apparently as soon as you switched to Be? Or only developed over time.
With just 1 or 2 disconnects per day then hard to track down, or do you disagree?
If you feel it is a Be specific issue, then at some point if you get nowhere, perhaps time to change supplier, and see if the issue continues
They started as soon as i switched to BE.
I agree 1 or 2 a day are hard to track down, but i have done everything they have asked of me over a period in excess of 3 months and its no nearer resolution. The only thing that has changed within 6 months is the ISP, just over 3 months ago (nearer 4 now) everything with UKonline worked faultlessly and flawlessly.
I plan to change suppliers once my complaint has been dealt with in a proper manner by manaegment. To move before hand would be letting them off the hook for their faulty service and its numerous issues, not to mention possibly involve me having to hand them an undeserved wad of cash to leave them and get out of any contract i may still be in.
I intend to do neither until the matter is resolved to a satisfactory manner, whether that means them admitting they are at fault or a refund/compensation of some description is up to them.
Oh and for anyone interested the real reason i PERSONALLY BELIEVE i was banned from their forum was threatning to leave their service and then later reporting back once i had moved if i had no issues with the new ISP. As stated they do not like to take blame for anything even when its proven....... A bit like one poster in this thread.
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In reply to a post by Anonymous:
You're the only one looking like a fool as you're the one with the problems.
Why did you remove the date from the tickets you posted?
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In reply to a post by Anonymous:
If you left the service, you wouldn't be able to report back as the forums are for BEings only.
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I suggest phoning around and finding which ISP can guarantee you up time in the months via ADSL.
A drop once every 24 to 48 hours is not a fault in the BT book, which will explain why you seem to be going nowhere.
if you want leased line uptimes, then look at MetroEthernet.
When moving from UKOnline to Be there was wiring changes done at the exchange, which might mean you occassionally seen a noise glitch now that you did not see before.
CHANGE ISP RATHER THAN HAVE A HEART ATTACK WITH BE
Ive never came accross any ADSL provider that cant manage more than 48 hours uptime, as far as im concerned its a fault.
I sincerely doubt if you or anyone else had a connection dropping every day or two you would put up with it and you would also deem it a fault, complain and want it recified by the ISP.
It is not normal nor acceptable and an ISP of any worth would investigate it in a proper manner rather than giving conflicting answers to questions, conflicting reports from their apparant testing and in general fob people off and report things to BT INCORRECTLY.
They will be moved from, but unlike some i will not go quietly on my way, they will admit liability in black and white before i go or refund me in full or part for wasting my time with their faulty service. Unlike the majority i wont just go silently and easily for them. Especially as stated when i may have to pay fees to get out of any contract.
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Having frequent disconnections is not normal it maybe fairly common place,but it's not how any good connection would behave,
You say that with your previous isp ,ukonline that you enjoyed several months at a time without loosing sync, taking that and the fact that bt openreach have checked both line for ptsn faults, and your internal wiring and found no faults with either,
Then the only other thing to have changed is the connection to the current isp's kit in your exchange, or that it's self is in someway defective .or it's filter needs replacing as they are filtered too,
Have you tried this: start with the router cable unplugged from the the adsl filter , perform a quite test whilst the test is running plug in the adsl cable so the router can obtain a sync, whilst this is happening are you able to hear it negotiating sync ( sounds like a dial up connection)
if so that in it's self can be an indication of a fault
it sounds to me that the problem lies with be's kit the connection to it, the tie pair aka E side pair i think, since i eventually was connected to the correct e-side at the exchange i have not had any disconnects,
Yep ive tried the test in the manner you mention as well as from each socket in the house (theres 2) also tried with and without router connected. and tried the quiet line test through filters and not through filters.... There is no difference.
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To be harshly honest, I can see that your attitude would get your suspended from a great many forums, people by and large have tried to be helpful, but the responses back to them have been of the sort that mean anyone who might have contacts to prod the right people sees no real reason in trying to help, in case it all backfires and they get an earful.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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In reply to a post by Anonymous:
If you left the service, you wouldn't be able to report back as the forums are for BEings only.
Wrong on that also, ex-users can post on there, ive seen people from IDNet and AAISP as well as people that have recently moved to Virgin and BT FTTC services. So again you are wrong.
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In reply to a post by Anonymous:
My BE service needs to be resynced every 14 days, regular as clockwork. Is that a fault too?
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ADSL is not for you dare I say it,
Define investigate in a proper manner? What does an ISP do if it monitors for say 24 hours and sees no disconnects? Which by your admission is sometimes the case, longest uptime being 6 days.
What are you wanting them to admit liability for? Why so keen to get it? So you can sue them?
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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So how long have you ran the BeBox on this line?
It is entirely possible the issue is a compatability issue between the Be DSLAM and your TP box.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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In reply to a post by Anonymous:
Well, as an anonymouse you can post anything you like, even lies.
Why did you remove the date from the tickets you posted?
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Beginning to see why you were banned now if thats the attitude you take when people are trying to help you. I suggest that you go back to the other LLU adsl2+ service you had if you were happier there
well said
his attitude sucks and people like him with that attitude deserve to be banned from every
forum. he thinks he knows it all and everyone else is wrong but him P L O N K E R
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To be harshly honest, I can see that your attitude would get your suspended from a great many forums, people by and large have tried to be helpful, but the responses back to them have been of the sort that mean anyone who might have contacts to prod the right people sees no real reason in trying to help, in case it all backfires and they get an earful.
Ive only had attitude with one poster here, and i think i have good cause to have attitude with them. (I have no time for trolling fools)
Ive spoken politely to everyone else including you in this thread.
If you look at the example ticket i posted also you will also see i communicate with the staff in a polite manner also.
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In reply to a post by Anonymous: To be harshly honest, I can see that your attitude would get your suspended from a great many forums, people by and large have tried to be helpful, but the responses back to them have been of the sort that mean anyone who might have contacts to prod the right people sees no real reason in trying to help, in case it all backfires and they get an earful.
Ive only had attitude with one poster here, and i think i have good cause to have attitude with them. (I have no time for trolling fools)
Ive spoken politely to everyone else including you in this thread.
If you look at the example ticket i posted also you will also see i communicate with the staff in a polite manner also.
did you post on the BEforum in a polite manner?????? NO
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In reply to a post by Anonymous: Beginning to see why you were banned now if thats the attitude you take when people are trying to help you. I suggest that you go back to the other LLU adsl2+ service you had if you were happier there
well said
his attitude sucks and people like him with that attitude deserve to be banned from every
forum. he thinks he knows it all and everyone else is wrong but him P L O N K E R
you don't know him or what he has had to go through with BE so shut the hell up and keep out things you have no clue about, unless of course your a BE member if so why don't you make yourself known or are you afraid of what might get posted in the BE forums.
Edited by deleted (Sun 13-Mar-11 16:41:32)
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ADSL is not for you dare I say it,
Define investigate in a proper manner? What does an ISP do if it monitors for say 24 hours and sees no disconnects? Which by your admission is sometimes the case, longest uptime being 6 days.
What are you wanting them to admit liability for? Why so keen to get it? So you can sue them?
They dont even have to monitor the line for disconnect issues, they can see when they have occured and often state in the forums upon initial complaints of disconnect issues that they can see when they occured their end (I have no idea if thats true or more lying but its what they say).
They also claim in tickets before they ran 24 monitoring on my line they could see disconnects on it..... Im happy to post that snippet also.
I want liability from them for all their issues that affect not only me but many users (see my ealier post where i clearly numbered some of these). I will then use that information to show the issues are theirs and not other peoples as they have been telling their members.
Why would you think i would want to or even bother attempting to sue them i have no idea.
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So how long have you ran the BeBox on this line?
It is entirely possible the issue is a compatability issue between the Be DSLAM and your TP box.
Nope have done tests for them previously with the bebox also and caught disconnects previously with it........ Equipment makes no difference as to if or when it happens.
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In reply to a post by Anonymous: So how long have you ran the BeBox on this line?
It is entirely possible the issue is a compatability issue between the Be DSLAM and your TP box.
Nope have done tests for them previously with the bebox also and caught disconnects previously with it........ Equipment makes no difference as to if or when it happens.
So that narrows it down to your internal wiring.
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In reply to a post by Anonymous:
Well, as an anonymouse you can post anything you like, even lies.
Why did you remove the date from the tickets you posted?
Why do you want the date???..... If you want me to prove the date i joined just ask im happy to upload that info also, to show what i suspect your latest stupid claim attempt is wrong...... Let me guess ya next gonna say its someone elses ticket or years old, becoming predicatable now also.
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In reply to a post by Anonymous: Why did you remove the date from the tickets you posted?
Why do you want the date???..... If you want me to prove the date i joined just ask im happy to upload that info also, to show what i suspect your latest stupid claim attempt is wrong...... Let me guess ya next gonna say its someone elses ticket or years old, becoming predicatable now also.
That's not what I asked. I asked why you removed the date?
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In reply to a post by Anonymous: In reply to a post by Anonymous: To be harshly honest, I can see that your attitude would get your suspended from a great many forums, people by and large have tried to be helpful, but the responses back to them have been of the sort that mean anyone who might have contacts to prod the right people sees no real reason in trying to help, in case it all backfires and they get an earful.
Ive only had attitude with one poster here, and i think i have good cause to have attitude with them. (I have no time for trolling fools)
Ive spoken politely to everyone else including you in this thread.
If you look at the example ticket i posted also you will also see i communicate with the staff in a polite manner also.
did you post on the BEforum in a polite manner?????? NO
i fail to see how you would even knowwho i was on the be forum, so thats a bit of a silly argument.
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In reply to a post by Anonymous: Beginning to see why you were banned now if thats the attitude you take when people are trying to help you. I suggest that you go back to the other LLU adsl2+ service you had if you were happier there
well said
his attitude sucks and people like him with that attitude deserve to be banned from every
forum. he thinks he knows it all and everyone else is wrong but him P L O N K E R
you don't know him or what he has had to go through with BE so shut the hell up and keep out things you have no clue about, unless of course your a BE member if so why don't you make yourself known or are you afraid of what might get posted in the BE forums.
Exactly........ I could for all he knows be someone representing another person, or several persons.
Another example of a fool with blind faith in a company.
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In reply to a post by Anonymous: So how long have you ran the BeBox on this line?
It is entirely possible the issue is a compatability issue between the Be DSLAM and your TP box.
Nope have done tests for them previously with the bebox also and caught disconnects previously with it........ Equipment makes no difference as to if or when it happens.
So that narrows it down to your internal wiring.
It narrows it down to you being either a parrot, stupid or have stuck ctrl and v keys..... Probably all of the mentioned.
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In reply to a post by Anonymous: In reply to a post by Anonymous: In reply to a post by Anonymous: ... nested quotes trimmed ...
Ive only had attitude with one poster here, and i think i have good cause to have attitude with them. (I have no time for trolling fools)
Ive spoken politely to everyone else including you in this thread.
If you look at the example ticket i posted also you will also see i communicate with the staff in a polite manner also.
did you post on the BEforum in a polite manner?????? NO
i fail to see how you would even knowwho i was on the be forum, so thats a bit of a silly argument.
I have relatives out in New Zealand and am trying to read as much possible news about a Tsunami wave that may be on the way after the Japan Earthquake.
BE has critically failed AGAIN....
As i type there are several keys sites refusing to load for me such as....
http://news.sky.com/
And thats only one example.
Trivial previous websites not loading in the past i can deal with........
This is a step too far, whats the [censored] point in paying you lot for the internet when you cant even have one of the worlds largest media outlet sites working in the event of world breaking and life threatning news.
[censored] USELESS................ AGAIN!
Go on blame something else like BE always does........ Maybe Sky News is also on the IWF watch list now........ F(ing) shambolic.
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In reply to a post by Anonymous: In reply to a post by Anonymous: ... nested quotes trimmed ...
Nope have done tests for them previously with the bebox also and caught disconnects previously with it........ Equipment makes no difference as to if or when it happens.
So that narrows it down to your internal wiring.
It narrows it down to you being either a parrot, stupid or have stuck ctrl and v keys..... Probably all of the mentioned.
Unfortunately, it's not about me. It's about you
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ok you know who he is on the BE forums why don't you make your self known then as i asked or are you to afraid, your quick to insult him lets see if your man enough to face it
Edited by deleted (Sun 13-Mar-11 17:00:01)
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In reply to a post by Anonymous: Why did you remove the date from the tickets you posted?
Why do you want the date???..... If you want me to prove the date i joined just ask im happy to upload that info also, to show what i suspect your latest stupid claim attempt is wrong...... Let me guess ya next gonna say its someone elses ticket or years old, becoming predicatable now also.
That's not what I asked. I asked why you removed the date?
Tell me why you want it and if its valid reason ill reupload the thing with the date in place.
I suspect though my guess of the reason you want it is entirely accurate....... Though ill give you more than your normal 30 seconds to think of an excuse. Before i make you look stupid, again.
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In reply to a post by Anonymous: In reply to a post by Anonymous: ... nested quotes trimmed ...
Why do you want the date???..... If you want me to prove the date i joined just ask im happy to upload that info also, to show what i suspect your latest stupid claim attempt is wrong...... Let me guess ya next gonna say its someone elses ticket or years old, becoming predicatable now also.
That's not what I asked. I asked why you removed the date?
Tell me why you want it and if its valid reason ill reupload the thing with the date in place.
I suspect though my guess of the reason you want it is entirely accurate....... Though ill give you more than your normal 30 seconds to think of an excuse. Before i make you look stupid, again.
I merely asked for a reason why, which you are apparently avoiding giving.
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In reply to a post by Anonymous: In reply to a post by Anonymous: In reply to a post by Anonymous: ... nested quotes trimmed ...
did you post on the BEforum in a polite manner?????? NO
i fail to see how you would even knowwho i was on the be forum, so thats a bit of a silly argument.
I have relatives out in New Zealand and am trying to read as much possible news about a Tsunami wave that may be on the way after the Japan Earthquake.
BE has critically failed AGAIN....
As i type there are several keys sites refusing to load for me such as....
http://news.sky.com/
And thats only one example.
Trivial previous websites not loading in the past i can deal with........
This is a step too far, whats the [censored] point in paying you lot for the internet when you cant even have one of the worlds largest media outlet sites working in the event of world breaking and life threatning news.
[censored] USELESS................ AGAIN!
Go on blame something else like BE always does........ Maybe Sky News is also on the IWF watch list now........ F(ing) shambolic.
A random and wrong guess, the person typing here did not type that post. The person typing here though did defend it and had the post defending it removed instantly.
Oh thats confused you now hasnt it?
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The word liability implies legal processes...and you will often find an ISP clams up once that becomes a possibility
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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In reply to a post by Anonymous: ... nested quotes trimmed ... That's not what I asked. I asked why you removed the date?
Tell me why you want it and if its valid reason ill reupload the thing with the date in place.
I suspect though my guess of the reason you want it is entirely accurate....... Though ill give you more than your normal 30 seconds to think of an excuse. Before i make you look stupid, again.
I merely asked for a reason why, which you are apparently avoiding giving.
And you are avoiding telling why you want it so you wont get it. I guess my guess to your reasons are right, as you didnt take the more than needed 30 seconds to think of an excuse.
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ok you know who he is on the BE forums why don't you make your self known then as i asked or are you to afraid, your quick to insult him lets see if your man enough to face it
afraid???????????? LMFAO man enough to face what?????? AGAIN LMFAO
who are you his wife
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A random and wrong guess, the person typing here did not type that post. The person typing here though did defend it and had the post defending it removed instantly.
Oh thats confused you now hasnt it?
has me confused also lol
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In reply to a post by Anonymous: In reply to a post by Anonymous: ... nested quotes trimmed ...
Tell me why you want it and if its valid reason ill reupload the thing with the date in place.
I suspect though my guess of the reason you want it is entirely accurate....... Though ill give you more than your normal 30 seconds to think of an excuse. Before i make you look stupid, again.
I merely asked for a reason why, which you are apparently avoiding giving.
And you are avoiding telling why you want it so you wont get it. I guess my guess to your reasons are right, as you didnt take the more than needed 30 seconds to think of an excuse.
It's quite simple. You have gone to great lengths to avoid giving the date, so you obviously think there's some problem with it. All I'm asking is what's the problem?
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Beyond the name calling as things are it is one of
1. Issue with line card
2. Issue with line between line card and customer NTE5
3. Issue with users modems
The problem being that in all three cases it is possible for some influence outside of BT's control, and thus outside of Be's control that is causing the occassional disconnect.
I am willing to go on record as saying that a disconnect once every 24 to 48 hours does not constititute a fault. I suspect that this also applies to BT Wholesale and Openreach.
As for not moving away from an ISP, there is nothing stoppping a person pursuing an ISP after leaving, in fact if you moved and the issue went away it would further support the idea that it was a Be specific issue.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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In reply to a post by Anonymous: ok you know who he is on the BE forums why don't you make your self known then as i asked or are you to afraid, your quick to insult him lets see if your man enough to face it
afraid???????????? LMFAO man enough to face what?????? AGAIN LMFAO
who are you his wife
as i said your quick to make insults so why not say who you are on the BE forums we can go there and continue this on if you like see what everythone else including the staff think
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What about issues with the OP's home wiring?
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The word liability implies legal processes...and you will often find an ISP clams up once that becomes a possibility
Given the contradictory information given and the faults which i can prove, plus how they have reported faults incorrectly i wouldnt necessary need them to admit liability before i sued them.
Technically they already invalidate the contract in several regards also.
But im not petty, ill take them admitting its their service at fault in print rather than sue them.
They can do that and be rid of me or be faced with new emails and tickets daily for and issues that regularly occur with thir service...... They will get bored of me before i bore of them, they could take the step of disconnecting me for bothering them too much, then things would be interesting. Especially if the reason given is false.
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In reply to a post by Anonymous: ok you know who he is on the BE forums why don't you make your self known then as i asked or are you to afraid, your quick to insult him lets see if your man enough to face it
afraid???????????? LMFAO man enough to face what?????? AGAIN LMFAO
who are you his wife
as i said your quick to make insults so why not say who you are on the BE forums we can go there and continue this on if you like see what everythone else including the staff think
i think we already know what the staff think thats why he got (banned ) LOL
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In reply to a post by Anonymous: In reply to a post by Anonymous: ... nested quotes trimmed ...
afraid???????????? LMFAO man enough to face what?????? AGAIN LMFAO
who are you his wife
as i said your quick to make insults so why not say who you are on the BE forums we can go there and continue this on if you like see what everythone else including the staff think
i think we already know what the staff think thats why he got (banned ) LOL
I wasn't referring to him i was referring to you, well care to make yourself known or is hiding and making insults more your thing
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In reply to a post by Anonymous: ... nested quotes trimmed ... I merely asked for a reason why, which you are apparently avoiding giving.
And you are avoiding telling why you want it so you wont get it. I guess my guess to your reasons are right, as you didnt take the more than needed 30 seconds to think of an excuse.
It's quite simple. You have gone to great lengths to avoid giving the date, so you obviously think there's some problem with it. All I'm asking is what's the problem?
Great lengths yeah ok it was alot of extra work to erase the date while i was erasing names....... We dont all have difficult moving a mouse an extra few centimetres even if you do.
Give me a reason i should upload it with dates and i happily will as ive told you 3 times now..... Stop deflecting and ill comply with your request.
Deflecting as to the reason why you want the date implies my guess of why you want it is correct and you dont want to look an idiot for a fourth time in this thread.
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Here is the thing that you need to understand
ADSL2+ IS PRONE TO INTERFERENCE FROM A MYRIAD OF DEVICES IN THE 25KHz to 2.2MHz range, this the Be hardware and phone line may be perfect, but an external noise source is causing an issue.
All the ISP can do for you, is this is offer to let you cease service or migrate. Are they stopping you from doing that at this time?
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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In reply to a post by Anonymous: In reply to a post by Anonymous: ... nested quotes trimmed ...
And you are avoiding telling why you want it so you wont get it. I guess my guess to your reasons are right, as you didnt take the more than needed 30 seconds to think of an excuse.
It's quite simple. You have gone to great lengths to avoid giving the date, so you obviously think there's some problem with it. All I'm asking is what's the problem?
Great lengths yeah ok it was alot of extra work to erase the date while i was erasing names....... We dont all have difficult moving a mouse an extra few centimetres even if you do.
Give me a reason i should upload it with dates and i happily will as ive told you 3 times now..... Stop deflecting and ill comply with your request.
Deflecting as to the reason why you want the date implies my guess of why you want it is correct and you dont want to look an idiot for a fourth time in this thread.
I'm not deflecting anything. I've asked a number of times why you concealed the date. I'm still waiting for an answer...
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A possibility too.
But nothing posted has made any of the areas a certainty.
If the noise environment has not changed at all, i.e. has been consistently noise in the ADSL2+ range, then the one bit that has changed is the jumpering at the exchange.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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In reply to a post by Anonymous: ... nested quotes trimmed ...
as i said your quick to make insults so why not say who you are on the BE forums we can go there and continue this on if you like see what everythone else including the staff think
i think we already know what the staff think thats why he got (banned ) LOL
I wasn't referring to him i was referring to you, well care to make yourself known or is hiding and making insults more your thing
Hes probably the staff member concerned and wont reveal there self because that would now show entirely how terrible their attitude and so called "support" actually is.
In fact im pretty sure considering they havent replied to one of my latest PMs recently as it would confirm things.
That or one of the beusergroup mob that have a superiority complex and cant find anyone on IRC to bully today.
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Here is the thing that you need to understand
ADSL2+ IS PRONE TO INTERFERENCE FROM A MYRIAD OF DEVICES IN THE 25KHz to 2.2MHz range, this the Be hardware and phone line may be perfect, but an external noise source is causing an issue.
All the ISP can do for you, is this is offer to let you cease service or migrate. Are they stopping you from doing that at this time?
Id rather have the SFI visit as was promised and things solved in a manner they should be.
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A possibility too.
But nothing posted has made any of the areas a certainty.
If the noise environment has not changed at all, i.e. has been consistently noise in the ADSL2+ range, then the one bit that has changed is the jumpering at the exchange. I think the routers may have been ruled out as the OP claims to have the same problems with others.
I think the OP's best bet is to rule out issues his end as I don't believe one disconnect in a day indicates jumpering issues.
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In reply to a post by Anonymous: ... nested quotes trimmed ... It's quite simple. You have gone to great lengths to avoid giving the date, so you obviously think there's some problem with it. All I'm asking is what's the problem?
Great lengths yeah ok it was alot of extra work to erase the date while i was erasing names....... We dont all have difficult moving a mouse an extra few centimetres even if you do.
Give me a reason i should upload it with dates and i happily will as ive told you 3 times now..... Stop deflecting and ill comply with your request.
Deflecting as to the reason why you want the date implies my guess of why you want it is correct and you dont want to look an idiot for a fourth time in this thread.
I'm not deflecting anything. I've asked a number of times why you concealed the date. I'm still waiting for an answer...
And for the second time you aint getting it until you show why its important. Which it isnt. If you have issue with that tough.
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In reply to a post by Anonymous: Here is the thing that you need to understand
ADSL2+ IS PRONE TO INTERFERENCE FROM A MYRIAD OF DEVICES IN THE 25KHz to 2.2MHz range, this the Be hardware and phone line may be perfect, but an external noise source is causing an issue.
All the ISP can do for you, is this is offer to let you cease service or migrate. Are they stopping you from doing that at this time?
Id rather have the SFI visit as was promised and things solved in a manner they should be.
There was no promise of an SFI visit in the tickets you posted
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A possibility too.
But nothing posted has made any of the areas a certainty.
If the noise environment has not changed at all, i.e. has been consistently noise in the ADSL2+ range, then the one bit that has changed is the jumpering at the exchange.
To be honest thats where i suspect the issue lays, but if they refuse to send out the correct engineers it wont be resolved will it.
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In reply to a post by Anonymous:
You're the one who is suppressing it meaning you think it's important, not me
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An SFI will attend for maybe an hour, and unless the disconnects show up in that frame it is not likely to solve anything.
When did Be say they would continue looking at the issue, and escalate things? That is why the date of the correspondence is important, i.e was that six months ago or last week?
Do you understand what I am saying? An SFI is unlikely to find any issues if it is an intermittment to the point of only once every 24 or 48 hours the disconnects. Also Openreach may not want to even dispatch an SFI on the basis of a fault that is so infrequent.
Just because you were stable before with another ISP, does not mean there is a fault, you are now just experiencing DSL like most of the world does, i.e. the only minute or two where you lose connection once a day or every couple of days.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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In reply to a post by Anonymous:
You're the one who is suppressing it meaning you think it's important, not me
Yep its important thats why its blanked out, but not important for the reasons your tiny mind thinks
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In reply to a post by Anonymous:
It's quite obvious the OP thinks the issue is not his fault, that's why he doth protest so much
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In reply to a post by Anonymous: In reply to a post by Anonymous:
You're the one who is suppressing it meaning you think it's important, not me
Yep its important thats why its blanked out, but not important for the reasons your tiny mind thinks
As I said, you're the one who thinks it's important, not me
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I agree, jumpering issues in the traditional sense are much more frequent disconnects. I am thinking perhaps it is now 3 inches of untwisted pair in the exchange, just picking up a little random noise that did not see it before.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I agree, jumpering issues in the traditional sense are much more frequent disconnects. I am thinking perhaps it is now 3 inches of untwisted pair in the exchange, just picking up a little random noise that did not see it before. And I think the issue is the opposite end of the connection, in the customer premises
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In reply to a post by Anonymous:
It's quite obvious the OP thinks the issue is not his fault, that's why he doth protest so much
it's looking that way
some people think there always right no matter how much you try to help
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Without seeing a SNR margin plot that covers a number of hours I will hold off saying that
if the upstream noise margin is most variable, exchange end is more likely, if the downstream is the variable one then customer end or interference from a property nearby is the issue
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Without seeing a SNR margin plot that covers a number of hours I will hold off saying that
if the upstream noise margin is most variable, exchange end is more likely, if the downstream is the variable one then customer end or interference from a property nearby is the issue I wonder if the OP can provide such a thing?
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An SFI will attend for maybe an hour, and unless the disconnects show up in that frame it is not likely to solve anything.
When did Be say they would continue looking at the issue, and escalate things? That is why the date of the correspondence is important, i.e was that six months ago or last week?
Do you understand what I am saying? An SFI is unlikely to find any issues if it is an intermittment to the point of only once every 24 or 48 hours the disconnects. Also Openreach may not want to even dispatch an SFI on the basis of a fault that is so infrequent.
Just because you were stable before with another ISP, does not mean there is a fault, you are now just experiencing DSL like most of the world does, i.e. the only minute or two where you lose connection once a day or every couple of days.
http://i54.tinypic.com/99l3rs.jpg
Actual day has been erased for my own personal reasons, this is enough prove (INCLUDING FOR THE RESIDENT TROLL) the issue is not years old.
Does your connection drop every day? If it did would you live with it or complain?
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Without seeing a SNR margin plot that covers a number of hours I will hold off saying that
if the upstream noise margin is most variable, exchange end is more likely, if the downstream is the variable one then customer end or interference from a property nearby is the issue
I personally would say Upstream SNR fluctuates more than downstream, i will capture in routerstats lite tonight, this has also previously been done for BE and post that here tomorrow for evaluation from the people with common sense such as yourself, thankyou.
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Well, Routerstats was suggested and that suggestion was backed up somewhere in the depths of this rambling epic. it would have been far more productive to put RS into action than to exchange spats here. As was stated earlier, gathering evidence to build and present a case for a fault is all important in these sort of situations.
Incidentally, my money is on an exchange, probably tie pair fault. Anyone running a book?
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Ugh that last post of mine was a grammatical mess. Teach me for posting in more than one place at once. Sorry hope you understood it Mrsaffron.
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Have you tried asking for the tie pairs to be changed?
Be* Unlimited
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Well, Routerstats was suggested and that suggestion was backed up somewhere in the depths of this rambling epic. it would have been far more productive to put RS into action than to exchange spats here. As was stated earlier, gathering evidence to build and present a case for a fault is all important in these sort of situations.
Incidentally, my money is on an exchange, probably tie pair fault. Anyone running a book?
Exchange fault is what i think also, and would also explain why it was unstable with BE from the first day i joined but not ukonline which was also ADSL2+ LLU and stable for years.
The trouble is if its an exchange fault then A) Be dont seem to report issues correctly to BT and B) BT engineers in this area seem to have no interest in anything adsl related. Both are not my fault or problem.
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Have you tried asking for the tie pairs to be changed?
Im not even sure if thats been done, would that be done on BT visits that are recorded as VOICE faults be BE to BT?
Is this something you can just request and have done or does it involve having to run around in circles with BE again for months doing tests which nothing comes of?
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In reply to a post by Anonymous: An SFI will attend for maybe an hour, and unless the disconnects show up in that frame it is not likely to solve anything.
When did Be say they would continue looking at the issue, and escalate things? That is why the date of the correspondence is important, i.e was that six months ago or last week?
Do you understand what I am saying? An SFI is unlikely to find any issues if it is an intermittment to the point of only once every 24 or 48 hours the disconnects. Also Openreach may not want to even dispatch an SFI on the basis of a fault that is so infrequent.
Just because you were stable before with another ISP, does not mean there is a fault, you are now just experiencing DSL like most of the world does, i.e. the only minute or two where you lose connection once a day or every couple of days.
http://i54.tinypic.com/99l3rs.jpg
Actual day has been erased for my own personal reasons, this is enough prove (INCLUDING FOR THE RESIDENT TROLL) the issue is not years old.
Does your connection drop every day? If it did would you live with it or complain?
Obviously it wasn't approved Depending on how serious is the situation BT will update us if an engineer needs to be dispatched to investigate on site. If there's no resolution after this - we'll escalate for a broadband trained engineer, the so called SFI, if our higher level of support approves that course of action
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In reply to a post by Anonymous: Have you tried asking for the tie pairs to be changed?
Im not even sure if thats been done, would that be done on BT visits that are recorded as VOICE faults be BE to BT?
Is this something you can just request and have done or does it involve having to run around in circles with BE again for months doing tests which nothing comes of?
How can it be "months" as the ticket is dated February?
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Not something BT would do on a visit
It's something you have to request BE to ask BT to do and will usually involve your connection being moved to a different port on the MSAN rather than actually re-jumpering . If you request on your existing ticket for the issue, then you shouldn't have to do any more tests
It will involve a short amount of downtime whilst the physical connection at the exchange is changed
Be* Unlimited
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In reply to a post by Anonymous: An SFI will attend for maybe an hour, and unless the disconnects show up in that frame it is not likely to solve anything.
When did Be say they would continue looking at the issue, and escalate things? That is why the date of the correspondence is important, i.e was that six months ago or last week?
Do you understand what I am saying? An SFI is unlikely to find any issues if it is an intermittment to the point of only once every 24 or 48 hours the disconnects. Also Openreach may not want to even dispatch an SFI on the basis of a fault that is so infrequent.
Just because you were stable before with another ISP, does not mean there is a fault, you are now just experiencing DSL like most of the world does, i.e. the only minute or two where you lose connection once a day or every couple of days.
http://i54.tinypic.com/99l3rs.jpg
Actual day has been erased for my own personal reasons, this is enough prove (INCLUDING FOR THE RESIDENT TROLL) the issue is not years old.
Does your connection drop every day? If it did would you live with it or complain?
Obviously it wasn't approved Depending on how serious is the situation BT will update us if an engineer needs to be dispatched to investigate on site. If there's no resolution after this - we'll escalate for a broadband trained engineer, the so called SFI, if our higher level of support approves that course of action
It was approved at a later date but they were never sent. It got recorded as a VOICE fault again by another staff member who wouldnt follow the history of the several page ticket, the the months it had been going on, or previous information in it. They just went through their script again............ DO you want that ticket also........ Seriously can you just get lost
There is obviously a fault unless they send BT out for fun?
Actually i just give up with you, i dont like being rude but you comapred to everyone else and everything else said in this thread are just plain stupid.
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Posting tickets on the BE forums alone persistently would result in a ban, but attitude certainly wouldn't help matters
And I wish all these Anonymous posters would register. I'm getting very confused
Be* Unlimited
Edited by nredwood (Sun 13-Mar-11 18:15:10)
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Not something BT would do on a visit
It's something you have to request BE to ask BT to do and will usually involve your connection being moved to a different port on the MSAN rather than actually re-jumpering . If you request on your existing ticket for the issue, then you shouldn't have to do any more tests
It will involve a short amount of downtime whilst the physical connection at the exchange is changed
Thank you nredwood, excellent and clear information i will try that, also very much appreciated.
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Posting tickets on the BE forums alone persistently would result in a ban, but attitude certainly wouldn't help matters
I NEVER posted my personal tickets on THE BE FORUM, ive only posted them here to show the resident troll is an idiot
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That is correct. You can still post via the Beusergroup login link to the forums
Be* Unlimited
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In reply to a post by Anonymous:
There is obviously a fault unless they send BT out for fun?
Actually i just give up with you, i dont like being rude but you comapred to everyone else and everything else said in this thread are just plain stupid.
Hey I'm only trying to help, just like everyone else. You are obviously in need of a great deal of help.
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That is correct. You can still post via the Beusergroup login link to the forums
Nope doesnt work.......
"You have been banned from this forum.
Please contact the webmaster or board administrator for more information."
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...... And I wish all these Anonymous posters would register. I'm getting very confused
Agreed. It's like being blindfolded and earplugged in a speed dating session.
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In reply to a post by Anonymous: That is correct. You can still post via the Beusergroup login link to the forums
Nope doesnt work.......
"You have been banned from this forum.
Please contact the webmaster or board administrator for more information."
She means ex-users not banned users
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...... And I wish all these Anonymous posters would register. I'm getting very confused
Agreed. It's like being blindfolded and earplugged in a speed dating session.
As the OP i considered registering, some in this thread have been a great help with very sensible suggestions.
To be honest though some have just been to be blunt, moronic. It doesnt exactly encourage new users like myself to register here. Enough stupid people and trolls on the internet without joining a community with an obvious very big troll (not just this thread but most looking at its history). Waste of time with people like that around.
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Have two connections
1. It drops probably every 3 days or so, sometimes for five minutes
2. The other which is faster, generally drops shortly after sunset, and sometimes in the evening. I simply go make a coffee and in the minute it takes to resync it is back again.
Have I pestered the ISP - no because I've looked at the noise pattern and it looks like random events rather than a systematic fault.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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In reply to a post by Anonymous: That is correct. You can still post via the Beusergroup login link to the forums
Nope doesnt work.......
"You have been banned from this forum.
Please contact the webmaster or board administrator for more information."
She means ex-users not banned users
I thought you said they cant post, is that the first admittance the resident troll is wrong?
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You call another user a troll, but you are trolling just as much, two wrongs do not make a right, and if both continue then both will be shown the door
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Have two connections
1. It drops probably every 3 days or so, sometimes for five minutes
2. The other which is faster, generally drops shortly after sunset, and sometimes in the evening. I simply go make a coffee and in the minute it takes to resync it is back again.
Have I pestered the ISP - no because I've looked at the noise pattern and it looks like random events rather than a systematic fault.
Could i ask who the ISP is if you do not mind as for me personally (whatever my issues with BE maybe) it sounds like it wouldnt be suitable for my line, if its my line which is subject to outside factors and not the BE equipment at the exchange.
I can only go from experience and know my connection previously has been stable with other providers, so im assuming this is an ISP issues or an issue at the exchange probably at BEs equipment (something done wrong during the migration).
Also as stated ill definately do a routerstats graph for you to examine over night and well in to tommorow and set it to log the SNR in a txt file also
I do appreciate sensible advice and help and am more than capable of thanking helpful people and listening to them........ Its the only the resident loon in this thread that ruins things.
(I dont need to mention their name).
Other people with advice i should write to BE and suggestions of things to try who are rational im more than willing to listen to (which is why i reuploaded the ticket as you unlike the troll pointed out a very valid reason to do so).
Why do you even allow that person here, i cant imagine im the first new or old user that person has bothered.
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You call another user a troll, but you are trolling just as much, two wrongs do not make a right, and if both continue then both will be shown the door
Ive decided to just ignore them now rather than waste time on them and focus on the sensible information you and others have provided
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People post on forums because they have a problem - that is the pure nature of support forums
Doesn't mean to say they all have the same problem.
When it comes to line / connection issues, each problem is mutually exclusive. My line re-syncs regularly, but it's not the same problem that you and Terranova have (and if I remember correctly, Terranova has quite a long line and long lines are more prone to noise)
There are no BE staff posting here. They rarely do and if they do it's usually in the relevant BE section here
The BE Forum Rules are on the BE forums - quite rightly so as they relate to the BE forums and not anything else.
The BE website and moreover Member Centre is b0rked - I will give you that. Has been since the horrible revamp. There are however workarounds or fixes for most of the issues
As for routing issues, failures occur and I hope the price rises will help pay for more resiliency in the network. The UKOnline / Easynet price point was higher than BE and Easynet have a more robust network as their wholesale business is bigger and worth more to them. With the focus now on BE Wholesale, perhaps things in this respect will change
As for LINX issues, it's affecting other ISP's and is completely outside of BE's control
I rarely have any issue getting to any website - when I do it's usually resolved within 24 hours which I don't think is an unreasonable length of time for an issue to be fixed. I don't use BE DNS, OpenDNS or Google DNS
Most major news sites suffered overloading due to the events of the tsunami / earthquake in Japan, so not unreasonable to think that the Sky News website was also affected
http://status.aaisp.net.uk/apost.cgi?incident=876
Certainly OK for me at this time
http://news.sky.com/skynews/
If it wasn't and there was some major news event, I'd just switch on the TV
I will re-iterate at this point that people post on support forums because they have a problem. There are a greater majority who don't post on the forums having no problems whatsoever. There are circa 70,000 on BE just to put the forum posters into perspective. Probably no more than 1% post on the BE forums
There are also those like me who use the forums to help others, not to complain about the odd re-sync
Be* Unlimited
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Just a thought...... Didn't the OP's original ISP have a pretty reliable SRA system in operation? Could this have masked any "noise faults" that may have been present all along?
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Just a thought...... Didn't the OP's original ISP have a pretty reliable SRA system in operation? Could this have masked any "noise faults" that may have been present all along? Sra was available yes but not enabled by default, usually only by requesting such from someone like ukonline Dan who at one time posted on this very forum,As the normal support staff didn't get involved enabling sra or where not allowed to ,
But for sra to work effectively a suitable router was necessary , such as the billion 7204xx which had the best matching chipset for the easynet dslams they used
They would do as most isp's will in order to try and mask the problem set a high amount of interleave raise target snrm and inp to boot, so if you had become accustomed to a nice healthy sync rate (some where near the max) and regularly use the connection for online gaming then making the said adjustments, would effectively cripple the connection IMHO, and may or may not make it more stable,
That would depend on how severe it is and what the underlying cause is , been there myself my fault eventually did get fixed but without involvement by my isp, initially,as the line eventually died so got reported as a voice fault, and virtually everything E/D side pairs, (lift&shift) and port on easynet's dslam all got swapped ,
Edited by tommy45 (Sun 13-Mar-11 19:23:46)
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Just to try and keep it short nredwood....
1) If my memory serves me right Terranova is also one of the many that previously had a stable connection before joining BE, now it isnt. I will grant his line is longer than mine, but it doesnt alter the fact (again if my memory is not wrong) his prior ISP was reliable and BE is not. There are many others like this in the forums, for nobody not a single person have they admitted its an issue they are responsible for and what they should fix, even after people run tests as they are instructed.
2) The website is a complete and utter mess with old links here and there, old prices still (if you look deep enough ) and so much more that is wrong and hasnt been updated with correct information for years. Member centre is a complete joke, doesnt matter what options you tick in that with regards to newsletters and other things it just has a mind of its own and does as it pleases.... Is it still sending people O2 sms messages also?
3) Routing issues are beyond "do occur" and are it seems a regular "feature" of the service again with several members complaining, again with no sign of resolution to the issue. Again been going on and off and on again for some time
4) LINX..... Obviously horrid, they still continue to use them, id like to think the increase in prices will help but given all the other things they dont fix, i highly doubt it.
5) Im gald (and i say that sincerly) you dont have issues reaching some websites but clearly the service does.... We wont even mention the IWF things that get blocked wrongly including whole domains like webs.com which has happened on more than one occasion.
6) At the time Sky news was failing on BE and reported it worked fine on my mobile phone and also via a neighbours unsecured wireless (yes used with their permission, they let anyone in the street use it)...... Unfortunately their signal only barely reaches me so watching the streaming video on sky news wasnt really an option, but the site did load.
7) Switching on the TV wasnt an option thats another useless pile of junk thats gone back for its 2nd repair inside 6 months and been gone for 3 weeks so far, will probably just replace the thing if it fails again, useless warranty on it 
8) in the end i went to the pub for a very late lunch and watched in there, a drink and meal for a few quid as opposed to no live news and BE excuses for £20+ quid........ I guess thats digital britain
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That is correct - ex users not banned users
Banned users will remain banned and will not be able to log on to the forums by any method until such a time the ban is lifted
Not the first to get banned and unlikely to be the last
http://www.adsl2forum.co.uk/showthread.php?t=8213&hi...
Be* Unlimited
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Just a thought...... Didn't the OP's original ISP have a pretty reliable SRA system in operation? Could this have masked any "noise faults" that may have been present all along? Sra was available yes but not enabled by default, usually only by requesting such from someone like ukonline Dan who at one time posted on this very forum,As the normal support staff didn't get involved enabling sra or where not allowed to ,................
SRA i believe was enabled on the connection for only a short period while i was with Ukonline (the majority of time i was a member it was not) and it never kicked in (sync speed once connected never altered).
I also had fast path enabled on ukonline and could go as low as 3db(ish) with ukonline and things stay stable (with and without SRA). Noise margin would not fluctuate as much with ukonline either (according to routerstats app).
Connection on Be though isnt even stable with full interleave on and SNR set in excess of 9db.
Just that alone says something is amiss. I and many that are ex-ukonlie users miss them a lot, including many that are now unfortunately memebers of the so called award winning BE A real shame they are gone.
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In reply to a post by Anonymous: In reply to a post by Anonymous: ... nested quotes trimmed ...
http://i54.tinypic.com/99l3rs.jpg
Actual day has been erased for my own personal reasons, this is enough prove (INCLUDING FOR THE RESIDENT TROLL) the issue is not years old.
Does your connection drop every day? If it did would you live with it or complain?
Obviously it wasn't approved Depending on how serious is the situation BT will update us if an engineer needs to be dispatched to investigate on site. If there's no resolution after this - we'll escalate for a broadband trained engineer, the so called SFI, if our higher level of support approves that course of action
It was approved at a later date but they were never sent.
Well how much later? The post you imaged was only a couple of weeks ago, so the SFI must have been authorised in the last few days surely? Have you given them enough time to actually book an SFI, before going nuclear?
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That is correct - ex users not banned users
Banned users will remain banned and will not be able to log on to the forums by any method until such a time the ban is lifted
Not the first to get banned and unlikely to be the last
http://www.adsl2forum.co.uk/showthread.php?t=8213&hi...
Yep they clearly dont like it when someone goes and points out issues their service has and then insists they should fix them and insists when things are not fixed its not good enough and also calls them out when they lock things saying its resolved when it isnt. Oh and then finally has the nerve to say they will come back when they move ISP and report if they still have connection issues (like i said in my case i suspect that was my nail in the coffin, they didnt want evidence on there its their service).
They obviously dispose of those people to keep up the charade they are perfect. Pretty funny really can see how they win awards now.......... They censor the critics.
On the plus side the person concerned (thats deliberately and accurately written in the third person) was it seems after checking lucky enough to have the sense to only take the 3 month option and can escape soon without them draining pockets of further cash they do not deserve.
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In reply to a post by Anonymous:
I also had fast path enabled on ukonline and could go as low as 3db(ish) with ukonline and things stay stable (with and without SRA). Noise margin would not fluctuate as much with ukonline either (according to routerstats app).
Connection on Be though isnt even stable with full interleave on and SNR set in excess of 9db.
Just that alone says something is amiss. I and many that are ex-ukonlie users miss them a lot, including many that are now unfortunately memebers of the so called award winning BE A real shame they are gone.
You should move to Sky as it's the same connection that UKO was.
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In reply to a post by Anonymous:
That doesn't really make sense as the forums are only for BE members so you'd only be preaching to the converted. Far more sensible to post on here, which is a well respected site and you'd be affecting people's decisions who were planning to join.
You'd have to register a username of course, to avoid being branded a trouble-maker and getting lost in a sea of anons.
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You call another user a troll, but you are trolling just as much, two wrongs do not make a right, and if both continue then both will be shown the door
They continue to persist, despite me not responding to anything they have to say
Please stop them many thanks.
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BE very likely did everything correct to report the fault as a broadband fault and not voice
BT OR fault reporting is not the easiest of things to get your head around. In my case the fault was reported as an LL5 (broadband fault) 3 times by BE, and only the 3rd time did I get broadband engineer. This is not an uncommon occurrance whatever ISP you happen to be with even A&A
I believe things may have changed recently, but engineers could not even test with ADSL2+ compatible equipment until very recently
An interesting read, if you've not done so already
http://www.aaisp.net.uk/kb-broadband-sfi.html
Personally I'd rather see the concentration of efforts go into this in terms of BT OR first before giving the majority superfast broadband
Be* Unlimited
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Personally I'd rather see the concentration of efforts go into this in terms of BT OR first before giving the majority superfast broadband Unfortunately, they have to play the numbers game with our European friends.
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BE very likely did everything correct to report the fault as a broadband fault and not voice
BT OR fault reporting is not the easiest of things to get your head around. In my case the fault was reported as an LL5 (broadband fault) 3 times by BE, and only the 3rd time did I get broadband engineer. This is not an uncommon occurrance whatever ISP you happen to be with even A&A
I believe things may have changed recently, but engineers could not even test with ADSL2+ compatible equipment until very recently
An interesting read, if you've not done so already
http://www.aaisp.net.uk/kb-broadband-sfi.html
Personally I'd rather see the concentration of efforts go into this in terms of BT OR first before giving the majority superfast broadband
Granted reporting such things may indeed be a tricky process, but on all occasions it has been wrongly (atleast i suspect wrongly) reported as a voice fault rather than adsl. Ive actually asked BE on each occasion what it was reported and also asked the BT engineer when they have visited.
Id love to be able to post the whole ticket for people to read through but as its now over a dozen pages that wouldnt be quick or easy to do.
I fully understand things may be difficult to detect problems and fully understand BT probably have some ridiculous process/system for fault reporting........ AGAIN though this is not my fault and is something BE and BT need to get right both individually and between there selfs.
I dont really care who is to blame between them (im actually willing to say BT probably do play a large part in this), all i do know for sure is ive done everything BE asked and its still not fixed and according to ticket info they provide only ever been reported as a voice fault.
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I'm sorry you can't post the full ticket, but I'm looking forward to your Routerstats plot which may shed some more light on the issue.
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I've seen many join BE and complain to hell about problems and leave, only to come back again eventually.
A lot went to Virgin, so certainly not anything to do with the BT infrastructure
A particular BEing was convinced all problems laid with BE, moved to TalkTalk (mostly as they said they support Netgears) and within a few months was back again with BE (still complaining from time to time)
In 3 months, I will have been with BE for 5 years. I'm more than happy with the service they've given and that doesn't mean there haven't been problems.
There definitely have been
For unilimited broadband for the price, they cannot be beaten. Vivaciti, Xilo and Sky come close, but have their own issues
In terms of overall service, it's probably A&A that win over all - but broadband with them comes at a price a lot of us probably cannot afford
Be* Unlimited
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A&A are actually on my short list If the line is still borked after a move (which i dont think it will be, wasnt with more than one prior ISP) they seem good at getting things fixed.
Virgin definately is not on my list and probably never will be.
BE now dont seem to want to deal with my issues at all, which is fine by me, the more they refuse to acknowledge things the more to formally complain about.
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In reply to a post by Anonymous:
Virgin definately is not on my list and probably never will be.
BE now dont seem to want to deal with my issues at all, which is fine by me, the more they refuse to acknowledge things the more to formally complain about.
What level of compensation are you hoping to get?
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Just one question do you have your PTSN voice service with be* also ( pay line rental to be*)? I assume that you do, as otherwise the isp would not get involved reporting a PTSN fault to BT, in the first place,
As for BT upgrading their existing line plant where needed instead , so it would be better suited to existing ADSL2+ tech, i also agree with,as the line plant was never intended for the use of ADSL when it was installed hence the amount of lines that are easily affected by EMI/EFI
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Unless you have actually seen the actaul fault report BE have put through to BT OR, (unlikely as BE will NEVER provide this), there is no evidence either way whether it was reports a voice or SFI fault
There are some cases I believe where ADSL faults have to be raised as a voice fault (sometimes even to just get BT OR to do anythng at all)
This gives just a tiny overview - it's far more complicated in reality
http://tinyurl.com/4szdp2z
I 'm unable to check the detailed KPI's any more, but OR faults related to tie pairs used to be running quite high and certainly from memory always over their target
This gives an overview of performance
http://www.offta.org.uk/charts.htm
Be* Unlimited
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Would you be willing to pay more, say £40 pm for BE to offer then same kind of service as A&A?
Personally, I wouldn't.
Some time ago, BE users were asked if they would pay more for a special SFI service. The majority said no
Be* Unlimited
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I was going to ask the same thing re: BE landline and reporting as a PSTN fault
I have the feeling the OP is not on BE Lanline though
Be* Unlimited
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I was going to ask the same thing re: BE landline and reporting as a PSTN fault
I have the feeling the OP is not on BE Lanline though I already got that confirmed http://forums.thinkbroadband.com/general/t/3979513-b...
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Would you be willing to pay more, say £40 pm for BE to offer then same kind of service as A&A?
Personally, I wouldn't.
Some time ago, BE users were asked if they would pay more for a special SFI service. The majority said no I looked at AAISP ,but the way that they go and cap something that is sold directly by be* as unlimited made it IMO not good value quote=3979785]
I was going to ask the same thing re: BE land line and reporting as a PSTN fault
I have the feeling the OP is not on BE Landline though I already got that confirmed http://forums.thinkbroadband.com/general/t/3979513-b...
In which case it's strange that they Be* reported it as PTSN i would of thought only the op would be able to speak to bt about his/her voice service? just as BTW will only liaise with the isp regarding a ADSL fault
Edited by tommy45 (Sun 13-Mar-11 21:14:28)
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There have been several occasions I haven't received the newsletter. I've just reported it on the forums and been sent it.
Again resolved within what I and others believe to be a reasonable time frame.
I got the latest one fine
The last couple have been posted on the BeUsergroup site and tbh you are not missing much. They were much more interesting in the old days, when they actually gave us some news about the BE service
Be* Unlimited
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Therein lies the problem
BE Landline is still very new and therefore still at fuzzy logic stage as far as support are concerned
Makes sense in terms of having the 1 bill for broadband and phone, but it's about the only reason for wanting to move to BE Landline
Be* Unlimited
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Agree that the dates should have been left in, as to the average onlooker it would not have been immediately clear in which order to have read the ticket responses.
For those that don't know, it's from the bottom to up
Not an unreasonable point for BatBoy to make
Be* Unlimited
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Agree that the dates should have been left in, as to the average onlooker it would not have been immediately clear in which order to have read the ticket responses.
For those that don't know, it's from the bottom to up
Not an unreasonable point for BatBoy to make Thanks for answering that one, I was beginning to lose hope
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Are you able to hear noise on the line though when the router is plugged in and negotiating sync as tommy45 has suggested doing? You may have to leave the QLT running a while and power off and on the router several times to check for sure. An analogue phone with loadspeaker can help
This is important in terms of trying to determine where the problem is and as stated previously my guess is exchange (E) side
Is there also any difference between the BeBox and the Netgear and which version Netgear is it?
Be* Unlimited
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Are you able to hear noise on the line though when the router is plugged in and negotiating sync as tommy45 has suggested doing? You may have to leave the QLT running a while and power off and on the router several times to check for sure. An analogue phone with loadspeaker can help
This is important in terms of trying to determine where the problem is and as stated previously my guess is exchange (E) side
Is there also any difference between the BeBox and the Netgear and which version Netgear is it? Careful, it's not a Netgear, it's a TP-Link lol
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I'd convert to Speedtouch mode, but the output hasn't been posted as is
Be* Unlimited
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Heaven's. I hope not!!!!!
Be* Unlimited
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I live with it and so do many others. It really isn't a big deal
And btw I'd rather have your sync (or at least least closer to what I should have) even if it was unreliable
Be* Unlimited
Edited by nredwood (Sun 13-Mar-11 21:45:02)
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Like we say BatBoy, there is a reason BE provide the BeBox
Be* Unlimited
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Some people "know" better
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And I think you'd be hard pushed to find many who haven't had the same experience, MRS
Am a little envious of that lucky minority with seemingly noise free lines some times
Be* Unlimited
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You may have a valid complaint about the reporting as a voice fault, but from the further information gleaned today, you don't have much of a case to stand on in terms of anything else
Try using the BE supplied router for at least a week, at least if only in bridge mode
Be* Unlimited
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There is a backlog on FTTC connections and other OR tasks, so I should imagine this would apply to SFI faults as well. Not unreasonable to take up to 4 weeks
Be* Unlimited
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In a direct (ish) comparison with the BeBox connected (in bridge mode at least) over a week compared to the TP-Link over a week, which has less disconnections?
Be* Unlimited
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It's done by a whole other bunch of engineers in the exchange (I'm told they are not allowed out unless for special occassions), so if you just ask BE for a tie pair change should be no issue getting the correct engineer for the job and you will have exhausted absolutely everything that is within BE's control
Be* Unlimited
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I don't think there is any test that BT or any ISP could do that would specifially indicate an ADSL2+ exchange side fault, unless it was constant
The problem herein is that the fault is very obviously intermittent
Be* Unlimited
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I managed 9.5 meg for 2 - 3 hours one day last summer and 44 days uptime at the latter end of last year
Has been slightly improved by about 200 kbps since my cab was replaced by a manhole ready for FTTP (although still no sign of that happening)
Be* Unlimited
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And I think you'd be hard pushed to find many who haven't had the same experience, MRS
Am a little envious of that lucky minority with seemingly noise free lines some times
Hmm... must be one of the lucky few. My router holds a connection for at least a month as I regularly check the stats to see how it is performing. It would probably hold the connection longer but as part of my monthly housekeeping I power cycle all devices on my network. 
Sorry... couldn't resist replying to your comment.
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just thought i would respond as i saw my name mentioned in regards to my line etc
yes i do have a long line 56db down attenuation, i'm on standard profile ADSL1 because that was the most stable for me after trying various tests and profiles, i know and accept that due to the length of the line i can expect the odd de-sync, yet with my previous ISP the one that the op also had i was able to sync for 2 -3 months at a time not just days as it stands now, we are not the only ones to come from said previous ISP to have the same problems of less sync time with the current one.
one person having that type of issue then yes i can understand but more than one person coming from the same previous ISP and having the same type of issue when on the same current ISP doesn't to me sound like just a random problem, and before anyone asks no we are not in the same area we are in different parts of the country.
I admit i'm no expert on this type of tech but if one ISP can provide the same service on the same line with the same equipment in the home except the router now being the be-box of course and give a sync for months then surly so can the current one which isn't the case, clearly something was different then that isn't the case now and it's not the equipment / cable / master socket / faceplate etc in the house that's been checked and cleared.
I admit i can live with my situation as i say it can be days ( usually 5 days) before it re-syncs but if you have the issue the OP has of it only being a day or two at the most and you have come from a previous ISP where you synced for months at a time then it's kind of hard to accept that something isn't a miss either with the current ISP or at the exchange.
Edited by deleted (Sun 13-Mar-11 22:42:52)
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Follow all the advice given by myself and others to the OP, including asking for the tie pairs to be changed
Getting tie pairs changed costs BE less than an SFI visit, so is normally requested to BT OR with little fuss
Be* Unlimited
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Follow all the advice given by myself and others to the OP, including asking for the tie pairs to be changed
Getting tie pairs changed costs BE less than an SFI visit, so is normally requested to BT OR with little fuss
will do thanks for the reply / advice
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BTW I developed a line fault shortly after I moved to BE, it started off being notable on the broadband side with BT, then suddenly a couple of days after migating to BE the broadband became worse and the line died completely the next weekend
Just goes to show, these things do happen and can be a complete coincidence
Be* Unlimited
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In reply to a post by Anonymous: In reply to a post by Anonymous: ... nested quotes trimmed ...
i think we already know what the staff think thats why he got (banned ) LOL
I wasn't referring to him i was referring to you, well care to make yourself known or is hiding and making insults more your thing
Hes probably the staff member concerned and wont reveal there self because that would now show entirely how terrible their attitude and so called "support" actually is.
In fact im pretty sure considering they havent replied to one of my latest PMs recently as it would confirm things.
That or one of the beusergroup mob that have a superiority complex and cant find anyone on IRC to bully today.
I am not a BE staff member
but I am a member of the BEforum and unlike you PRODISC If I had any problems I would take the advice and help of the people who are only trying to help . but instead you show yet again one of the reasons you must have got banned from the BEforum which is your attitude sucks .there is a hell of a lot of happy Be customers who think there customers service is excellent and they are the best ISP for all round service. if you can find better go to them after all you are only on a 3month contract
anyway. take the advice and help from others or change ISP. SIMPLE
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If I remember correctly the initial problem was an RF emitting device at a nearby property. Wasn't that all BE's fault at the time?!
Be* Unlimited
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On the �Be Forum� you can express your views on lots of different topics and see what other people are saying about BE services and products
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In order to maintain a friendly and enjoyable atmosphere, Be staff will maintain a presence to answer any direct questions and also to maintain the atmosphere. Messages that violate our Terms & Conditions will be removed and may result in the member being banned.
Be* Unlimited
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In reply to a post by Anonymous: In reply to a post by Anonymous: ... nested quotes trimmed ...
I wasn't referring to him i was referring to you, well care to make yourself known or is hiding and making insults more your thing
Hes probably the staff member concerned and wont reveal there self because that would now show entirely how terrible their attitude and so called "support" actually is.
In fact im pretty sure considering they havent replied to one of my latest PMs recently as it would confirm things.
That or one of the beusergroup mob that have a superiority complex and cant find anyone on IRC to bully today.
I am not a BE staff member
but I am a member of the BEforum and unlike you PRODISC If I had any problems I would take the advice and help of the people who are only trying to help . but instead you show yet again one of the reasons you must have got banned from the BEforum which is your attitude sucks .there is a hell of a lot of happy Be customers who think there customers service is excellent and they are the best ISP for all round service. if you can find better go to them after all you are only on a 3month contract
anyway. take the advice and help from others or change ISP. SIMPLE
PRODISC(the OP of this thread) got banned for Trolling, plain and simple, there was no company hush up and the BE forum is a much nicer place to visit without him being there!
This loon racked up 1123 posts in about 2 months!
Funniest bit was news.sky.com not working for him, why didn't you use bbc.co.uk?
Have a nice day now.....
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And the Sky News issue wasn't a BE one anyhow by what I can tell (seeing as someone mentioned that Sky had put a message on the site at one point)
Be* Unlimited
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Are you using the TP-Link as well?
Be* Unlimited
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lol @ Sky News unbelievable there are more sources of information out there than 1 news site (which is horrible anyway).
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A sample image chart of my Noise Margin in routerstats from this morning as promised.
http://i54.tinypic.com/ioqjva.jpg
Oh and BTW this was done with the Bebox not a Netgear or a TP-Link although it makes no difference they all record pretty much the same in routerstats and the disconnect issues which nredwood asked about happen with whatever router i use, be it the Bebox 585v7, Netgear 834GT or TP-Link (oh and dispite some slagging the TP-Link of its actually broadcom chipset based like the Bebox, but has a newer revision than the Bebox, so once again YOU KNOW WHO didnt have a clue)..
I see nothing wrong with the chart but maybe someone else can.
Routerstats is still running and logging, i can post the complete test log txt also, and other time periods of the graphics but if i post it all its going to take up a several forum pages its also all pretty much consistant with the time period im posting.
the stats (log) for the rough time periods of that chart are....
Mon 14 Mar 2011 08:16:46, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:17:08, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:17:30, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:17:52, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:18:14, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:18:36, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:18:58, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:19:20, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:19:42, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9.1
Mon 14 Mar 2011 08:20:04, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:20:26, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:20:48, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9.1
Mon 14 Mar 2011 08:21:10, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:21:32, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:21:54, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:22:16, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:22:38, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:23:00, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9.1
Mon 14 Mar 2011 08:23:22, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:23:44, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:24:06, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:24:28, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:24:50, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:25:12, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:25:34, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:25:56, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 08:26:18, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9.1
Mon 14 Mar 2011 08:26:40, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:27:02, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:27:24, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:27:46, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:28:08, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:28:30, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:28:52, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:29:14, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9.1
Mon 14 Mar 2011 08:29:36, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:29:58, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:30:20, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:30:42, Noise Margin= 8.7, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:31:04, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:31:26, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:31:48, Noise Margin= 8.7, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:32:10, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 08:32:32, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9.1
Mon 14 Mar 2011 08:32:54, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:33:16, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:33:38, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:34:00, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:34:22, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:34:44, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:35:06, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:35:28, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:35:50, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:36:12, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:36:34, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 08:36:56, Noise Margin= 8.7, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:37:18, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:37:40, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:38:02, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9.1
Mon 14 Mar 2011 08:38:24, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:38:46, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9.1
Mon 14 Mar 2011 08:39:08, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 08:39:30, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:39:52, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9.2
Mon 14 Mar 2011 08:40:14, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:40:36, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9.1
Mon 14 Mar 2011 08:40:58, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:41:20, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:41:42, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9.1
Mon 14 Mar 2011 08:42:04, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:42:26, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:42:48, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:43:10, Noise Margin= 8.7, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:43:32, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:43:54, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9.1
Mon 14 Mar 2011 08:44:16, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:44:38, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:45:00, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:45:22, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:45:44, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:46:06, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:46:28, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:46:50, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:47:12, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:47:34, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Any sensible suggestions welcomed.
Thanks in advance.
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continued...
Mon 14 Mar 2011 08:47:56, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9.1
Mon 14 Mar 2011 08:48:18, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9.1
Mon 14 Mar 2011 08:48:40, Noise Margin= 8.7, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:49:02, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:49:24, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:49:46, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9.1
Mon 14 Mar 2011 08:50:08, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:50:30, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:50:52, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:51:14, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:51:36, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9.1
Mon 14 Mar 2011 08:51:58, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:52:20, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:52:42, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:53:04, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:53:26, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:53:48, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:54:10, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 08:54:32, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:54:54, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:55:16, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:55:38, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:56:00, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:56:22, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:56:44, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:57:06, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:57:28, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 08:57:50, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 08:58:12, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:58:34, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:58:56, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 08:59:18, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:59:40, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:00:02, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:00:24, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:00:46, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 09:01:08, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:01:30, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:01:52, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:02:14, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:02:36, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:02:58, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:03:20, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 09:03:42, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:04:04, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 09:04:26, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:04:48, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:05:10, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:05:32, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 09:05:54, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:06:16, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:06:38, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:07:00, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9.1
Mon 14 Mar 2011 09:07:22, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:07:44, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 09:08:06, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:08:28, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:08:50, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 09:09:12, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:09:34, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:09:56, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:10:18, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.7
Mon 14 Mar 2011 09:10:40, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 09:11:02, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:11:24, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:11:46, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:12:08, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:12:30, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:12:52, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:13:14, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 09:13:36, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:13:58, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:14:20, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:14:42, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 09:15:04, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 09:15:26, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 09:15:48, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 09:16:10, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:16:32, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 09:16:54, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:17:16, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:17:38, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:18:00, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 09:18:22, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 09:18:44, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 09:19:06, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:19:28, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:19:50, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 09:20:12, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 09:20:34, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 09:20:56, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:21:18, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 09:21:40, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:22:02, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:22:24, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:22:46, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:23:08, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:23:30, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:23:52, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.7
Mon 14 Mar 2011 09:24:14, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:24:36, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 09:24:58, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:25:20, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:25:42, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:26:04, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:26:26, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.7
Mon 14 Mar 2011 09:26:48, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:27:10, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.7
Mon 14 Mar 2011 09:27:32, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:27:54, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.9
Mon 14 Mar 2011 09:28:16, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.7
Mon 14 Mar 2011 09:28:38, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:29:00, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.7
Mon 14 Mar 2011 09:29:22, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.7
Mon 14 Mar 2011 09:29:44, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:30:06, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:30:28, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.7
Mon 14 Mar 2011 09:30:50, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:31:12, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.7
Mon 14 Mar 2011 09:31:34, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.6
Mon 14 Mar 2011 09:31:56, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:32:18, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.7
Mon 14 Mar 2011 09:32:40, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.7
Mon 14 Mar 2011 09:33:02, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:33:24, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.6
Mon 14 Mar 2011 09:33:46, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.7
Mon 14 Mar 2011 09:34:08, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.7
Mon 14 Mar 2011 09:34:30, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.7
Mon 14 Mar 2011 09:34:52, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:35:14, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:35:36, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:35:58, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:36:20, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.6
Mon 14 Mar 2011 09:36:42, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.7
Mon 14 Mar 2011 09:37:04, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:37:26, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:37:48, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:38:10, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.7
Mon 14 Mar 2011 09:38:32, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.7
Mon 14 Mar 2011 09:38:54, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.6
Mon 14 Mar 2011 09:39:16, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.7
Mon 14 Mar 2011 09:39:38, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:40:00, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.6
Mon 14 Mar 2011 09:40:22, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.6
Mon 14 Mar 2011 09:40:44, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.7
Mon 14 Mar 2011 09:41:06, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.6
Mon 14 Mar 2011 09:41:28, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.7
Mon 14 Mar 2011 09:42:57, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.7
Mon 14 Mar 2011 09:43:19, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.8
Mon 14 Mar 2011 09:43:41, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.7
Mon 14 Mar 2011 09:44:03, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.6
Mon 14 Mar 2011 09:44:25, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.5
Mon 14 Mar 2011 09:44:47, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.6
Mon 14 Mar 2011 09:45:09, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.7
Mon 14 Mar 2011 09:45:31, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.6
Mon 14 Mar 2011 09:45:53, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.7
Mon 14 Mar 2011 09:46:15, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.6
Mon 14 Mar 2011 09:46:37, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.6
Mon 14 Mar 2011 09:46:59, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.7
Mon 14 Mar 2011 09:47:21, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.6
Mon 14 Mar 2011 09:47:43, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 8.7
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It needs to be a much longer continuous period, ideally showing conditions when resyncs happen. say 48 hours.
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lol @ Sky News unbelievable there are more sources of information out there than 1 news site (which is horrible anyway).
It was the only site i could find with minute by minute news and live video of it all unfoldiing... I am open to alternatives that have the same thing for when you are worried about relatives possibly caught up in things overseas.
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The stats only tell us anything if you are having disconnects. All the time it is sitting at around 8 or 9 dB it doesn't tell us anything. Best to post anything that either happens around a disconnect or if you get significant variations on the noise margin. Once you get one of those events all the stats tell us is you have a good stable line.
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The stats only tell us anything if you are having disconnects. All the time it is sitting at around 8 or 9 dB it doesn't tell us anything. Best to post anything that either happens around a disconnect or if you get significant variations on the noise margin. Once you get one of those events all the stats tell us is you have a good stable line.
Yep thats what i thought ian72. As the stats stand is pretty much how they are all the time, when things disconnect there is no serious wobble (for want of better words) to the noise margins it just drops and router resyncs (NO matter which router im using) , theres no warning its going to happen at all.
Ill keep monitoring it, its due a resync anytime now LOL.
To be honest while i really do appreciate the help from sensible people, i dont think anyones going to know what it is for sure, i freely admit its an intermittant problem and hard to track down.
The most recent test BE done was a 24 hour monitoring of the line (done about a week ago), they said it detected nothing just like the routerstats here because nothing happened in that 24 hour period. The next day it droped and they have basically ignored trying to help solve the issue ever since.
Thanks for the advice though ian72 appreciated
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just thought i would respond as i saw my name mentioned in regards to my line etc
yes i do have a long line 56db down attenuation, i'm on standard profile ADSL1 because that was the most stable for me after trying various tests and profiles, i know and accept that due to the length of the line i can expect the odd de-sync, yet with my previous ISP the one that the op also had i was able to sync for 2 -3 months at a time not just days as it stands now, we are not the only ones to come from said previous ISP to have the same problems of less sync time with the current one.
one person having that type of issue then yes i can understand but more than one person coming from the same previous ISP and having the same type of issue when on the same current ISP doesn't to me sound like just a random problem, and before anyone asks no we are not in the same area we are in different parts of the country.
I admit i'm no expert on this type of tech but if one ISP can provide the same service on the same line with the same equipment in the home except the router now being the be-box of course and give a sync for months then surly so can the current one which isn't the case, clearly something was different then that isn't the case now and it's not the equipment / cable / master socket / faceplate etc in the house that's been checked and cleared.
I admit i can live with my situation as i say it can be days ( usually 5 days) before it re-syncs but if you have the issue the OP has of it only being a day or two at the most and you have come from a previous ISP where you synced for months at a time then it's kind of hard to accept that something isn't a miss either with the current ISP or at the exchange.
Missed this post but just wanted to say that about sums up the situation.
Theres more than a single ex-ukonliner user suffering and more than a few users which had solid lines with prior providers which no longer do.
Freely admit not all of it is BEs fault but at the same time its not all down to peoples wiring (definately not in my case or terranovas).
Something has definately changed.... What it is i dunno but many moving to BE seem to suddenly have unstable lines, thats not me BE bashing their own forums tell the story.
If terranova previously had months of uptime and now its days and i also have had months of uptime and now its days with prior providers but havent with BE but have both been through BEs tests, different profiles etc there must be a reason for it.
Botched BT migration maybe in some way, but i cant believe they have botched loads of recent connections to BE.
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I recommend Pastebin
http://pastebin.com/
Be* Unlimited
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The TP-Link may be absolutely fine, but it's not the supplied router that has been extensively tested and known to work well on BE
Be* Unlimited
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I would be inclined to leave everything as is for a week with the BeBox connected and ask for the line monitoring again.
Also post full stats from the BeBox here from today and then again every couple of days or so
We can then get an idea of the error count over time
Leave requesting the tie pair change for now, unless you've requested already
As things stand the NM is staying fairly constant and not showing anything particualrly that is a problem
Be* Unlimited
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The TP-Link may be absolutely fine, but it's not the supplied router that has been extensively tested and known to work well on BE I notice all of the BEings who were persuaded to buy the TP-Link have reported similar symptoms.
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There may have been more, but I could make out 3 of you, including yourself who moved from UKOnline having issues
There are plenty more (and at least a couple who had nothing but praise for BE) who are having no problems at all from what I managed to read on the Be forums
Be* Unlimited
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No evidence of a fault, until it dips below 6dB then nothing at all to worry about
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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No point in telling you the ISP as from monitoring noise margin I can see it is the LINE and not the ISP
On one line the choice of hardware is critical as some modems do drop out several times an hour, but others hold the line for days at a time.
This is why Be prefer people to use the BeBox as they know its various foibbles
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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And while it is annoying I do not think people should expect leased line uptimes unless willing to pay for it.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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In reply to a post by Anonymous: You call another user a troll, but you are trolling just as much, two wrongs do not make a right, and if both continue then both will be shown the door
They continue to persist, despite me not responding to anything they have to say
Please stop them many thanks.
Which Anon are you? The OP or a troublemaker? That's the silliness of not registering as there is no way of telling, so no way a genuine request can be conveyed.
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Agree that the dates should have been left in, as to the average onlooker it would not have been immediately clear in which order to have read the ticket responses.
For those that don't know, it's from the bottom to up
Not an unreasonable point for BatBoy to make From what has been reinstated the dates alone are not enough, and there doesn't appear to have been space for the time. Date and time I agree would have been helpful.
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In reply to a post by Anonymous:
http://i54.tinypic.com/ioqjva.jpg
Oh and BTW this was done with the Bebox not a Netgear or a TP-Link although it makes no difference they all record pretty much the same in routerstats and the disconnect issues which nredwood asked about happen with whatever router i use, be it the Bebox 585v7, Netgear 834GT or TP-Link (oh and dispite some slagging the TP-Link of its actually broadcom chipset based like the Bebox, but has a newer revision than the Bebox, so once again YOU KNOW WHO didnt have a clue)..
I see nothing wrong with the chart but maybe someone else can.
Routerstats is still running and logging, i can post the complete test log txt also, and other time periods of the graphics but if i post it all its going to take up a several forum pages its also all pretty much consistant with the time period im posting.
the stats (log) for the rough time periods of that chart are....
Mon 14 Mar 2011 08:16:46, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Mon 14 Mar 2011 08:17:08, Noise Margin= 8.6, Sync Speed= 18391, Upstream NM= 9
Something you may not be aware of, but which will show up on the graph when you get the disconnections:-
It is quite common for the noise margin and sync shown by RouterStats to drop to zero then rise again almost immediately, the margin to around the same level and the sync to exactly the previous.
This is not a disconnection, and will show as a red down-line on the graph. It is the router too busy doing real work to respond to the stats request.
Real disconnections maintain the normal colour and have a flat line at zero for the time taken to re-sync.
To see this properly you need to be sampling at 5-7 second intervals, not the default 15 seconds.
(Edit - typo).
Edited by RobertoS (Mon 14-Mar-11 16:21:56)
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This is not a disconnection, and will show as a red down-line on the graph. It is the router too busy doing real work to respond to the stats request.
Real disconnections maintain the normal colour and have a flat line at zero for the time taken to re-sync.
Ironically there was a 3 page argument with the OP on the Be forums, where he/she doesn't believe that... Hope it doesn't happen again.
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And while it is annoying I do not think people should expect leased line uptimes unless willing to pay for it. I wouldn't call a few months of continual uptime leased line like standards, as i have in the past had such and would of been longer but i rebooted the router, if you don't have a line problem then there's no reason why you would loose sync under normal circumstances unless the router was unable to handle it
currently my uptime is at 23 days, would of been a lot longer if i hadn't been trying out different methods of improving my sync,
Edited by tommy45 (Mon 14-Mar-11 17:16:54)
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In reply to a post by Anonymous: This is not a disconnection, and will show as a red down-line on the graph. It is the router too busy doing real work to respond to the stats request.
Real disconnections maintain the normal colour and have a flat line at zero for the time taken to re-sync.
Ironically there was a 3 page argument with the OP on the Be forums, where he/she doesn't believe that... Hope it doesn't happen again.
Seems this Anon is not the OP . However, for both of you, I am not and have never been on Be, and have no knowledge of the OP's problem apart from this thread. But I do have a huge experience of RouterStats over several years.
Re the problem itself, my feeling is as expressed by a few others. The jumpering to the Be line card, or the line card itself. Strange that the symptoms are not worse though. To me that would indicate the card rather than the jumpering.
(Edit - typo.)
Edited by RobertoS (Mon 14-Mar-11 22:01:56)
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In reply to a post by Anonymous: This is not a disconnection, and will show as a red down-line on the graph. It is the router too busy doing real work to respond to the stats request.
Real disconnections maintain the normal colour and have a flat line at zero for the time taken to re-sync.
Ironically there was a 3 page argument with the OP on the Be forums, where he/she doesn't believe that... Hope it doesn't happen again.
Seems this Anon is not the OP . However, for both of you, I am not and have never been on Be, and have no lnowledge of the OP's problem apart from this thread. But I do have a huge experience of RouterStats over several years.
Re the problem itself, my feeling is as expressed by a few others. The jumpering to the Be line card, or the line card itself. Strange that the symptoms are not worse though. To me that would indicate the card rather than the jumpering.
who said the OP was Anon??????????????? who said you where on BE???
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In reply to a post by Anonymous:
The nick of the opening post? who said you where on BE??? No-one. I just wished to establish the fact so I couldn't be accused of bias or pre-formed opinions on the matter.
Who the heck are you, you pip-squeak scaredy-baby anonymous big-mouth!?
The relevance of your flame of me to the OP's problem is what, exactly?
Edited by RobertoS (Mon 14-Mar-11 22:03:48)
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In reply to a post by Anonymous:
The nick of the opening post?who said you where on BE??? No-one. I just wished to establish the fact so I couldn't be accused of bias or pre-formed opinions on the matter.
Who the heck are you, you pip-squeak scaredy-baby anonymous big-mouth!?
The relevance of your flame of me to the OP's problem is what, exactly?
what [censored] are you posting
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what [censored] are you posting [chuckle]
Edited by RobertoS (Mon 14-Mar-11 22:19:55)
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I recommend Pastebin
http://pastebin.com/
Thanks for that nredwood, that could be useful for alot of things actually
Having to start over had a power cut here this evening which lasted a few hours so all onboard router stats are gone.
Routerstats lite prior to the power cut looking at stats to that point it doesnt look like there were any disconnects though. (would had been something like 52 hours total uptime, ironic a power cut halted the uptime on this occasion).
Also although im using the Bebox i stand by what i said regarding other routers.
It does not make a difference on my connection, ive tried various models over the prior months and it all suffers the same. Have also reported to BE using more than one model of router (their Bebox included in prior months).
Also again i have to correct 'you know who' there are plenty of others using Netgears on BE and the TP-link which was recommended by some on BE forums which have no issues.
My netgear 834GT and the TP-Link perform just as well as the Bebox, infact better in many regards. My 834GT served me well on UKonline and the TP-Link is actually better (and worse) in some areas than that model.
Id also say there are more than a few that have stated that TP-Link performs better on BEs forums than the BEbox a couple which have stated it holds onto sync better and to a lower SNR level........
HOWEVER all that said that doesnt mean im not listening to sensible people such as yourself here.
To satisfy any doubt ill use the Bebox for the routerstats lite collecting here and await the disconnect.
Oh and incase there was any doubt....
Im the original anon poster and from the cheeky username it should be obvious from now on
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Having to start over had a power cut here this evening which lasted a few hours so all onboard router stats are gone.
Routerstats lite prior to the power cut looking at stats to that point it doesnt look like there were any disconnects though. (would had been something like 52 hours total uptime, ironic a power cut halted the uptime on this occasion). Oh, that's a pity, I was looking forward to those
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Qiite a good username in fact . Though I do hope you believe me about the occasional RS down-spikes, and I do really think you should set the sampling period to 5 seconds if you haven't already done so.
Better luck with the next lot of diagnostics.
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Qiite a good username in fact . Actually, PRODISC would have been a better choice to maintain continuity
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Qiite a good username in fact . Actually, PRODISC would have been a better choice to maintain continuity
lol
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Id also say there are more than a few that have stated that TP-Link performs better on BEs forums than the BEbox a couple which have stated it holds onto sync better and to a lower SNR level........
That would be me.
I've had massive intermittent problems with Be since joining. The best uptime I've managed since joining is five days. My issue is not identical to yours, as you know, but it's no less frustrating and clearly not a function of (or lack thereof) of the equipment installed at home.
I'd have periods where things were fine and then, with no pattern whatsoever, I'd start experiencing multiple disconnects, up to 70 an hour. I've had a ticket open since mid-February and it's only recently that we've made what I consider to be real progress. However, I can't confirm that yet. I had three days uptime with very, very low error counts at 9dB (attn. 52/27.8 pwr. 18.7/12.4) so I've just switched to 6dB for another three days of tests.
These problems were manifest on three routers: the BeBox with latest and one version older firmware; a DG834v4 with and without DGTeam mods; the TP-Link TD-WD8960N with the latest UK firmware. The results were the same, but I still had to go through hoops and had a new BeBox delivered from Be a while ago. The problems repeated themselves. It was only then that the issue, assuming it has been fixed, was tracked to faulty wiring (unspecified) at the exchange.
Many people are reporting very, very similar issues to mine.
The TP-Link holds on to a low SNR better than the BeBox for me, every single time and it's easy to demonstrate. If I'm on a 6dB profile and the difference between up and down SNR is more than 2.8dB, the BeBox will lose sync. The TP-Link doesn't.
Edit: As an aside, it's such a shame there are so many in here who seem determined to derail someone who does actually have some genuine complaints with Be's issue tracking. Further, nonBEliever nee PRODISC has made a point of raising many issues over the on the Be forums here that people [censored] and whine about every single day. And yet, he's getting pathetic insults from anonymous idiots over here.
Edited by deleted (Tue 15-Mar-11 13:39:38)
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It was only then that the issue, assuming it has been fixed, was tracked to faulty wiring (unspecified) at the exchange. Faulty wiring at the exchange is in BT Openreach's realm, not BE.
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Faulty wiring at the exchange is in BT Openreach's realm, not BE.
My contract is with Be. I don't have direct contact with BT Openreach. I pay Be for that.
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Faulty wiring at the exchange is in BT Openreach's realm, not BE.
My contract is with Be. I don't have direct contact with BT Openreach. I pay Be for that.
Me too.
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That would be me.
I've had massive intermittent problems with Be since joining. Did you have similar problems when you were with Demon?
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Did you have similar problems when you were with Demon?
Are you trolling me? You've clearly looked through my posts to come up with this response.
No. Typical uptimes were measured in weeks. My issues with Demon were different, despite the wording on some of my posts here. I never experienced the same problems I have with Be.
If you're that interested, I'd suggest a new topic since I don't want to hijack the OP's thread any more than I have already.
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Are you trolling me? You've clearly looked through my posts to come up with this response. No, that's why I asked the question.
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No, that's why I asked the question.
On the surface of things I agree it could look the same, but it's not. I'd rather not dilute this topic with discussions about Demon, either.
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No, that's why I asked the question.
On the surface of things I agree it could look the same, but it's not. I'd rather not dilute this topic with discussions about Demon, either.
Fair enough. Did you also use the TP-Link on Demon?
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Fair enough. Did you also use the TP-Link on Demon?
No. DG834v4 (and earlier versions), TG-585v7 with original Demon-supplied firmware. Draytek (nomenclature forgotten), now deceased.
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Were you on ADSL or ADSL2+ on Demon?
Be* Unlimited
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Were you on ADSL or ADSL2+ on Demon?
Available elsewhere on the forums.
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Were you on ADSL or ADSL2+ on Demon?
Available elsewhere on the forums.
Can you provide a link please?
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Can you provide a link please?
No, we're way off topic. I've no interest in discussing Demon, as I've already said.
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Can you provide a link please?
No, we're way off topic. I've no interest in discussing Demon, as I've already said.
You seem to be going out of your way to be unhelpful.
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You seem to be going out of your way to be unhelpful.
Hardly. Quite the contrary. It's not relevant to the topic. It's your interest in Demon. You sought out information not relevant to the OP's complaints. You're demonstrating your usual MO here, I note.
I've already noted that I feel I've hijacked the topic. I've already noted that I don't want (or need) to discuss Demon here.
Edited by deleted (Tue 15-Mar-11 17:32:19)
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You seem to be going out of your way to be unhelpful.
Hardly. Quite the contrary. It's not relevant to the topic. You're demonstrating your usual MO here, I note.
I've already noted that I feel I've hijacked the topic. I've already noted that I don't want (or need) to discuss Demon here.
First of all you criticize me for reeading your old posts, then you suggest to another poster that they should read your own posts, then you continue to not answer the question, giving rise to many more posts than just 1 sensible answer. The questions revolve around the TP-Link router and random disconnection problems, if you hadn't noticed.
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First of all you criticize me for reeading your old posts, then you suggest to another poster that they should read your own posts, then you continue to not answer the question, giving rise to many more posts than just 1 sensible answer. The questions revolve around the TP-Link router and random disconnection problems, if you hadn't noticed.
This is my last post on this. You've a clear habit of doing this to other posters, and it's not just me who thinks you're trolling. That was the other reason for my initial response which was not a criticism, but an observation based on my own and others experiences.
I didn't court the conversation around Demon, you did. You sought out my posts. Having done that, you then accuse me of being obstructive for not doing something you'd already done and something I've already said I don't feel is relevant.
You can choose to try and single out the TP-Link if you so wish, but I've already stated that my issues were repeated on two other routers with two different configurations for each. Leave the straw men out of it.
Edited by deleted (Tue 15-Mar-11 17:44:14)
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First of all you criticize me for reeading your old posts, then you suggest to another poster that they should read your own posts, then you continue to not answer the question, giving rise to many more posts than just 1 sensible answer. The questions revolve around the TP-Link router and random disconnection problems, if you hadn't noticed.
This is my last post on this. You've a clear habit of doing this to other posters, and it's not just me who thinks you're trolling. That was the other reason for my initial response which was not a criticism, but an observation based on my own and others experiences.
I didn't court the conversation around Demon, you did. You sought out my posts. Having done that, you then accuse me of being obstructive for not doing something you'd already done and something I've already said I don't feel is relevant.
You can choose to try and single out the TP-Link if you so wish, but I've already stated that my issues were repeated on two other routers with two different configurations for each. Leave the straw men out of it.
As I said before, other posters on the BE forum reported the same problems when using the TP-Link that they were advised to buy by user "PRODISC".
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ADSL ( IPStream Max )
Fair enough you do not want to discuss, but I would like to point out that G.992.1 i.e ADSL can mask issues which later become evident or more prominent with ADSL2+
Certainly did in my case when I moved from BT fixed 2Mb to BE
Hardly the same issue IMO to the OP, who was previously on ADSL2+
Be* Unlimited
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As I said before, other posters on the BE forum reported the same problems when using the TP-Link that they were advised to buy by user "PRODISC".
That'a a red herring and far from empirical, as well you know. Other posters on the forums are reporting the same problems with other routers. Like I said, straw men.
You patronise me by implying I might not be paying attention, and come up with that.
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As I said before, other posters on the BE forum reported the same problems when using the TP-Link that they were advised to buy by user "PRODISC".
That'a a red herring and far from empirical, as well you know. Other posters on the forums are reporting the same problems with other routers. Like I said, straw men.
You patronise me by implying I might not be paying attention, and come up with that.
On the contrary, you appear to think this thread is about you and demon. I can assure you it's not.
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Fair enough you do not want to discuss, but I would like to point out that G.992.1 i.e ADSL can mask issues which later become evident or more prominent with ADSL2+
I said it wasn't relevant with good reason. The same issue manifested itself on a number of other ADSL G.xxx.x settings tested over a period of five weeks between myself and Be customer services.
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On the contrary, you appear to think this thread is about you and demon. I can assure you it's not.
Good lord. Did you really just post that? I'm done here.
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Fair enough. I await the OP's noise margin graphs...
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To bring this back onto the topic of nonBEliever's connection issues with the ISP Be* (rather than discussion of a separate poster's line)
How are things going now? Any disconnections or other issues which could be shared with Pastebin? Or is your connection acting like anything else under scrutiny and behaving as good as gold?
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On the contrary, you appear to think this thread is about you and demon. I can assure you it's not.
Good lord. Did you really just post that? I'm done here.
Ye I dont blame ya!
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Oh and incase there was any doubt....
Im the original anon poster and from the cheeky username it should be obvious from now on Ye I thought so, I had a little chuckle to myself when I saw that username, penny had dropped as soon as seen, nice one fella, like it alot.
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Qiite a good username in fact . Though I do hope you believe me about the occasional RS down-spikes, and I do really think you should set the sampling period to 5 seconds if you haven't already done so.
Better luck with the next lot of diagnostics.
Will indeed ensure sampling period is lowered and await my resync
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Faulty wiring at the exchange is in BT Openreach's realm, not BE.
My contract is with Be. I don't have direct contact with BT Openreach. I pay Be for that.
Not only that but i think you will find he is probably wrong AGAIN.... If its a DSL fault on BE equipment in the exchange (be it wiring on BE equipment or something else) for just you then the order to fix it has to come from BE to BT.
BT cant go poking around at others LLU equipment as and when they please. Atleast i dont think they can and i certainly doubt they can if you just go moaning at BT. The order will more than likely have to come from BE.
Atleast thats how i thought rules about touching LLU equipment were.
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Did you have similar problems when you were with Demon?
Are you trolling me? You've clearly looked through my posts to come up with this response.
No. Typical uptimes were measured in weeks. My issues with Demon were different, despite the wording on some of my posts here. I never experienced the same problems I have with Be.
If you're that interested, I'd suggest a new topic since I don't want to hijack the OP's thread any more than I have already.
He appears to troll everyone, if you do as he does and look at his post history, it becomes clear hes a waste of space.
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To bring this back onto the topic of nonBEliever's connection issues with the ISP Be* (rather than discussion of a separate poster's line)
How are things going now? Any disconnections or other issues which could be shared with Pastebin? Or is your connection acting like anything else under scrutiny and behaving as good as gold?
Its been pretty good, into its third day (excluding the out time due to the power cut) of being connected
The record uptime ive had is 1 week with BE, that was after a prior BT visit.
Prior to that visit it was resyncs every day or every other day, and recently it has in general returned to doing the same (every day or two).
Never know 3 days (excluding the power cut), maybe ill make a whole week again or longer, fingers crossed.
Issue is intermittant and i freely admit that, but it is an issue and resyncs to normally stable lines seem to be happening more and more for BE users. Whether its all related or not is another matter entirely, but BE forums have have evidence of it in black and white.
Including 2 other people that have posted on here.
I wont even talk here (meaning obviously im going to ) about their useless peering and routing, which just the other day had another nervous breakdown.
It was yet another thing i noticed coming early via pings slowly but surely increasing.
Of course i reported it in a ticket to the staff, who of course replied and denied anything was wrong (denied their was an issue... AGAIN)............
Less than 12 hours later BE ground to a halt....... AGAIN! Because of dodgy LINX routing and peering LOL
(Oh and yeah for trolls and defenders i could also upload the tickets to prove and show i told them of ping issue just before it all happened and them denying and ignoring anything was wrong........ AGAIN) Coco and Bozo would be proud of them
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To bring this back onto the topic of nonBEliever's connection issues with the ISP Be* (rather than discussion of a separate poster's line)
How are things going now? Any disconnections or other issues which could be shared with Pastebin? Or is your connection acting like anything else under scrutiny and behaving as good as gold?
Its been pretty good, into its third day (excluding the out time due to the power cut) of being connected
The record uptime ive had is 1 week with BE, that was after a prior BT visit.
Prior to that visit it was resyncs every day or every other day, and recently it has in general returned to doing the same (every day or two).
Never know 3 days (excluding the power cut), maybe ill make a whole week again or longer, fingers crossed.
Issue is intermittant and i freely admit that, but it is an issue and resyncs to normally stable lines seem to be happening more and more for BE users. Whether its all related or not is another matter entirely, but BE forums have have evidence of it in black and white.
Including 2 other people that have posted on here.
I wont even talk here (meaning obviously im going to ) about their useless peering and routing, which just the other day had another nervous breakdown.
It was yet another thing i noticed coming early via pings slowly but surely increasing.
Of course i reported it in a ticket to the staff, who of course replied and denied anything was wrong (denied their was an issue... AGAIN)............
Less than 12 hours later BE ground to a halt....... AGAIN! Because of dodgy LINX routing and peering LOL
(Oh and yeah for trolls and defenders i could also upload the tickets to prove and show i told them of ping issue just before it all happened and them denying and ignoring anything was wrong........ AGAIN) Coco and Bozo would be proud of them
If it's that bad, why not migrate?
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To bring this back onto the topic of nonBEliever's connection issues with the ISP Be* (rather than discussion of a separate poster's line)
How are things going now? Any disconnections or other issues which could be shared with Pastebin? Or is your connection acting like anything else under scrutiny and behaving as good as gold?
Its been pretty good, into its third day (excluding the out time due to the power cut) of being connected
The record uptime ive had is 1 week with BE, that was after a prior BT visit.
Prior to that visit it was resyncs every day or every other day, and recently it has in general returned to doing the same (every day or two).
Never know 3 days (excluding the power cut), maybe ill make a whole week again or longer, fingers crossed.
Issue is intermittant and i freely admit that, but it is an issue and resyncs to normally stable lines seem to be happening more and more for BE users. Whether its all related or not is another matter entirely, but BE forums have have evidence of it in black and white.
Including 2 other people that have posted on here.
I wont even talk here (meaning obviously im going to ) about their useless peering and routing, which just the other day had another nervous breakdown.
It was yet another thing i noticed coming early via pings slowly but surely increasing.
Of course i reported it in a ticket to the staff, who of course replied and denied anything was wrong (denied their was an issue... AGAIN)............
Less than 12 hours later BE ground to a halt....... AGAIN! Because of dodgy LINX routing and peering LOL
(Oh and yeah for trolls and defenders i could also upload the tickets to prove and show i told them of ping issue just before it all happened and them denying and ignoring anything was wrong........ AGAIN) Coco and Bozo would be proud of them
good god man if BE is that bad a service to you then just leave go to other ISP it really
is that simple or is it you soul goal in life is to dog and slate BE. you have been going on for months now how according to YOU how dreadful and awful service they provide
and why on gods earth are you concerning yourself with how other BEmembers service is running I will never know. the way you are going on you would think that BE is the ONLY ISP around granted the are the (BEST ISP they offer a great value for money service a great members forum a great ticket system they are the only ISP that as far as I know have a 24hrs help line they do all that is in thier control to help and assist thier members in as quick as time as reasonably possible ) granted they do have some issues which ISP DOES-NOT?????????? and the end of the day fella they do offer the best all round service. why did you join BE in the beginning anyway??
get yourself a life and get yourself a new ISP and stop whining about how dreadful you service is ANY NORMAL PERSON WOULD HAVE CHANGED ISP IF THIER SERVICE
WAS AS BAD AS YOU ARE SAYING. HOW SIMPLE IS THAT
Edited by deleted (Wed 16-Mar-11 02:53:17)
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Perhaps if the facts were presented clinically rather than as a long whiny rant people might be a touch more sympathetic
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So stop replying you're just feeding him
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Perhaps if the facts were presented clinically rather than as a long whiny rant people might be a touch more sympathetic
Perhaps if one of the correspondents here hadn't taken the topic in that direction, it wouldn't have been quite so bad. The OP originally asked for information, then got badgered for a whole bunch of other stuff and accused of being obstructive for not providing it, then asked again what it was he wanted in the first place, when it was pretty clear to me (at least) in the seed post.
There are some very helpful people on here, but as in life, there is a minority who spoil it for others.
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they are the only ISP that as far as I know have a 24hrs help line
Enta also offer 24 hour help line based in the uk
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me thinks thats for business users not really residential users?????
Edited by deleted (Wed 16-Mar-11 16:59:09)
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ukonline was another isp that had 24/7 uk based support via it's freephone number, although it was aimed at the small business it had a large amount of residential customers too, thing with be* is it likes to boast about how good it is, but any isp is only as good as any 3third party it also uses, such as the current network issues affecting it,
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In reply to a post by Anonymous:
I doubt you are a BE user.
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In reply to a post by Anonymous:
such as the current network issues affecting it and other UK ISPs.
FTFY
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Perhaps if the facts were presented clinically rather than as a long whiny rant people might be a touch more sympathetic
Perhaps if one of the correspondents here hadn't taken the topic in that direction, it wouldn't have been quite so bad. The OP originally asked for information, then got badgered for a whole bunch of other stuff and accused of being obstructive for not providing it, then asked again what it was he wanted in the first place, when it was pretty clear to me (at least) in the seed post.
There are some very helpful people on here, but as in life, there is a minority who spoil it for others.
Well spotted and to keep things short another on here that needs refering back to this post...
http://forums.thinkbroadband.com/general/t/3978827-b...
Re: The 2 options i had and how with some either option doesnt matter. Always the same with places like this and one of the reasons i really didnt want to have to bother registering here. Some just have an inability to provide information requested and want to nit pick, when they get the detail they moan about that also.
EDIT: Oh and before the regular spanish inquisition mob start-a-rocking on their chairs......... Yes it has disconnected again and looks like its doing it more often now. Im off to work in 30 mins but will be posting example charts later, so you can all calm down and save your fingers on the keyboard asking where they are and accusing people of ranting or typing too much for your attention.
Edited by deleted (Thu 17-Mar-11 03:49:28)
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Go to Zen- I had a similar story to yours though I was with Talk Talk and I went to Zen which was so painless - Simon
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As an aside, and I know you're still in contract at the moment, something clearly not even considered by so many here, I notice that AAISP are offering to fix your line within one month if you migrate to them. Not cheap, though.
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As an aside, and I know you're still in contract at the moment, something clearly not even considered by so many here, I notice that AAISP are offering to fix your line within one month if you migrate to them. Not cheap, though. Not from LLU unfortunately.
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As an aside, and I know you're still in contract at the moment, something clearly not even considered by so many here
8th dec
Hi
I got connected to bethere today
That i hope is ofcourse assuming you took the 12 month option and not the 3 month.
I took the 3 month option (just incase )
and still whining ???
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In reply to a post by Anonymous: As an aside, and I know you're still in contract at the moment, something clearly not even considered by so many here
8th dec
Hi
I got connected to bethere today
That i hope is ofcourse assuming you took the 12 month option and not the 3 month.
I took the 3 month option (just incase )
and still whining ???
very long 3months contract
Edited by deleted (Thu 17-Mar-11 11:31:05)
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In reply to a post by Anonymous:
Perhaps you're suggesting that just because someone is on a short-term contract they waive the right to complain about the service they've paid for.
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In reply to a post by Anonymous:
Perhaps you're suggesting that just because someone is on a short-term contract they waive the right to complain about the service they've paid for.
no he has been complaining from day1 as you yourself should already know
since you are a BEmember what I am suggesting is that he or ANYONE else that is unhappy with the service that is being provided to them by there
ISP should stop whining about it and change ISP .why would any normal person go on about how bad or in this case the BEnetwork service they provide for 3months ????
it's not very hard to work out is it . and so what if anyone is still in contract anyway
pay to get out of that service. I have paid myself to get out of contract with others ISP
that I was unhappy with. and no I haven't got money to waste I would rather pay than stay with a c r a p p y service provider
Edited by deleted (Thu 17-Mar-11 14:20:49)
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and so what if anyone is still in contract anyway
But that's where your argument falls flat on its face. It's all very well just coughing up and moving on, but it's most certainly not what any customer should have to do. What if, like me, he was on a one year contract? Stay and get it sorted, or cough up c. 200 quid to move on?
Further, in the interests of balance, the OP has also praised the staff on numerous occasions, a point you seem to have missed, and he's also complained about a number of other issues that people moan about on Be. Every. Single. Day. But you didn't mention that, either.
You'd do well to stop making it personal, only then will be you begin to see some of the valid points he's raised, and which are irrelevant. It's about the issues, not the person.
Edited by deleted (Thu 17-Mar-11 14:31:07)
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and so what if anyone is still in contract anyway
You'd do well to stop making it personal, only then will be you begin to see some of the valid points he's raised, and which are irrelevant. It's about the issues, not the person.
thats a fair point
I would still pay no matter how long the contract period was for this is only my opinion thought
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I would still pay no matter how long the contract period was for this is only my opinion thought
I appreciate that completely, but it's not always possible. I've been locked into a Vodafone contract for far too long.
Easy for the OP at the moment because he's on a three month contract, but that doesn't change the fact that he doesn't feel he's had VFM or a decent service, hence the original request.
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I would still pay no matter how long the contract period was for this is only my opinion thought
I appreciate that completely, but it's not always possible. I've been locked into a Vodafone contract for far too long.
Easy for the OP at the moment because he's on a three month contract, but that doesn't change the fact that he doesn't feel he's had VFM or a decent service, hence the original request.
carn't disagree one bit very valid point I hold my hands up
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Easy for the OP at the moment because he's on a three month contract, but that doesn't change the fact that he doesn't feel he's had VFM or a decent service, hence the original request. Yet to see any proof
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Regardless of which isp you are with, If the fault lies with that isp's side of things then it has a duty of care to it's customers to
1, Get the fault/equipment repaired/replaced
2. let the customer leave penalty free, without paying the remainder of any contract period
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2. let the customer leave penalty free, without paying the remainder of any contract period
I doubt anyone would dispute that, but there's a problem: you're assuming the ISP will admit fault. They rarely do.
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2. let the customer leave penalty free, without paying the remainder of any contract period
I doubt anyone would dispute that, but there's a problem: you're assuming the ISP will admit fault. They rarely do.
I was at one point in contract with BT for me to get out of contract was something like £435.00 at the time never the less canceled contract and still didnt have to pay it. long story was well pleased with myself lol
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Well if they don't then it would be a case going through the usual stuff, then escalated to their complaints department asking for a letter of deadlock,at the same time maybe registering your complaint with their ADR people also, if they still refuse to admit to it or do anything that surely is a deadlock situation, ADR will step in ,leading to isp backing down and getting fault fixed ,or as per option 2,
and customer may also be awarded some compo to if they had made it know to the ADR at the time of Application, just the ADR is a long winded way of doing thiings
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2. let the customer leave penalty free, without paying the remainder of any contract period
I doubt anyone would dispute that, but there's a problem: you're assuming the ISP will admit fault. They rarely do.
In your experience? The key is to be able to demonstrate a problem. The ISPs have a lot of jokers trying it on.
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Works both ways some isp's are regarded as jokers too,
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Works both ways some isp's are regarded as jokers too, Who?
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Any isp who doesn't provide a reasonable level of service & or support in return for the said subscription fee, if i was to name names, that would be my opinion, but by reading this and other forums on the internet,plus stories in the media, sometimes help's form such opinion, but there was once one called tiscali in my experience ,
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Any isp who doesn't provide a reasonable level of service & or support in return for the said subscription fee, if i was to name names, that would be my opinion, but by reading this and other forums on the internet,plus stories in the media, sometimes help's form such opinion, but there was once one called tiscali in my experience , Am I right in thinking you migrated from Tiscali when you found they were not providing you the service they promised?
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Any isp who doesn't provide a reasonable level of service & or support in return for the said subscription fee, if i was to name names, that would be my opinion, but by reading this and other forums on the internet,plus stories in the media, sometimes helps form such opinion, but there was once one called tiscali in my experience , Am I right in thinking you migrated from Tiscali when you found they were not providing you the service they promised?
nope, as i was still in the min term, and there was no way that i was going to pay for the remainder of it, they denied that they was at fault(when they clearly where) ended up going through cisas for deadlock letter and got some compo out of them, plus 4 months subs fee 's waived eventually , they even failed to provide me a mac code within the 5 working days time frame , but if was in the same position as nonBEliever i wouldn't be happy either, i would probably wanting a refund too, if i had such a fault i would expect that they would have their equipment that i'm connected to at the exchange checked/changed which ever is deemed necessary , at the very least, if not for anything else but to rule out their kit being at fault, and of course testing the tie pair also, not running some remote openreach test that very rarely will show a fault so should not be relied upon
Edited by tommy45 (Thu 17-Mar-11 17:31:12)
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if i had such a fault i would expect that they would have their equipment that i'm connected to at the exchange checked/changed which ever is deemed necessary , at the very least, if not for anything else but to rule out their kit being at fault, and of course testing the tie pair also, not running some remote openreach test that very rarely will show a fault so should not be relied upon
-------------------------------------------------------------------------------------------------------
ok that makes sense given the time these issues have been going on (according) to the op LOL
how much cost do you think it would be to get such things done at the exchange ???
given i would think BE would get the bill from BT openreach?
Edited by deleted (Thu 17-Mar-11 17:54:05)
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if i had such a fault i would expect that they would have their equipment that i'm connected to at the exchange checked/changed which ever is deemed necessary , at the very least, if not for anything else but to rule out their kit being at fault, and of course testing the tie pair also, not running some remote openreach test that very rarely will show a fault so should not be relied upon
-------------------------------------------------------------------------------------------------------
ok that makes sense given the time these issues have been going on (according) to the op LOL
how much cost do you think it would be to get such things done at the exchange ???
given i would think BE would get the bill from BT openreach?
well not sure on costs to be or any other isp, but i do know that there is /was a standard charge of £160.00 per call out to the isp, it would depend on how long this took to complete the work, but that's one of the draw backs of being an isp.
but what they loose here they more than gain on the whole,
but once they have done this the problem will be resolved or it won't,but both parties will know it isn't the items checked, either way, if it gets resolved then they may keep a customer ,by being reluctant in doing this sends out the wrong impression to would be customers,and existing customers
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Openreach LLU SMPF price list
Note the charges related to tie pairs compared to Special Faults Investigation
I await more news from the OP after the update this morning
Be* Unlimited
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well not sure on costs to be or any other isp, but i do know that there is /was a standard charge of £160.00 per call out to the isp, it would depend on how long this took to complete the work, but that's one of the draw backs of being an isp.
but what they loose here they more than gain on the whole,
but once they have done this the problem will be resolved or it won't,but both parties will know it isn't the items checked, either way, if it gets resolved then they may keep a customer ,by being reluctant in doing this sends out the wrong impression to would be customer s,and existing customers
----------------------------------------------------------
yes must agree the sooner any ISP sort out any issues its customers have would make a very good impression as with most things it does come down to cost and like you have said which I totally agree being reluctant to spend or when it take forever to fix problems or issues does give a very bad impression
it sods law for me opening my mouth one of my phone lines has gone dead as a door nail tonight on my linebonding connection LOL
Edited by deleted (Thu 17-Mar-11 20:17:38)
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My 2 disconnects for the day as promised
http://i51.tinypic.com/2qs1enk.jpg
http://i55.tinypic.com/15fhois.jpg
Things are getting worse, it would hardly ever disconnect in the afternoon or early evening previously and it was rare to get 2 in such a short period of time.
Things also looking at the log seem to indicate its getting worse and SNR fluctuating more and more AFTER each resync (not before) happened now.
Especially the second resync, SNR nice and pretty stable before that happened, then definately more fluctuating in general upon resync than it was immediately before it happened.
How it disconnects is normal (if you can call it normal ), theres never any warning from SNR going completely nuts, it just drops.
See for the log file...
http://www.mediafire.com/?5c4845cz1vdmiv9
(Sorry couldnt use pastebin 500kb limit for non pro user on that)
Ive also noticed in general the upstream SNR tends to fluctuate alot more than the down generally, does this indicate anything???
Edited by deleted (Fri 18-Mar-11 02:48:35)
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Upstream snr, fluctuating, from your post above,i would say is quite normal, mine when on annex m will do similar,where as if on annex a it's has less fluctuation,
I could also be relative to what speed you sync at after a re-boot, the nearer to the max for your line the less fluctuation as a guess,but i doubt that it's anything to worry about,
your problem is finding out what causes it to loose it's sync, the problem could be with be* s kit at the exchange, this as i have said should be checked out, but should it be found to be ok, then it's gotta be a line fault somewhere between your home and exchange, or interference from outside bt's line plant ect, assuming that everything that you have connected to your side of the bt master socket is free from faults, inc filters,adsl cable ,router's sky box telephone's and internal wired extensions,
Edited by tommy45 (Fri 18-Mar-11 04:57:03)
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Full BeBox stats please
Be* Unlimited
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DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,213 / 18,018
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.4 / 18.5
Line Attenuation (Up/Down) [dB]: 9.5 / 20.0
SN Margin (Up/Down) [dB]: 10.1 / 9.4
Vendor ID (Local/Remote): TMMB / BDCM
Loss of Framing (Local/Remote): 45 / 0
Loss of Signal (Local/Remote): 5 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 31149
CRC Errors (Up/Down): 0 / 13
HEC Errors (Up/Down): 0 / 5
Though to be honest ive never trusted their accuracy, just seems very vague compared to other routers.
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I agree those are re-sync's not router busies.
The amount of change in the downstream sync is small, which suggests no major (level) noise source has switched in. It would be useful if you could add upstream sync speed to the log.
Noise margins are expected to vary more from just before dusk to just after dawn so that doesn't worry me,
I wonder where the kettle is at the exchange? Flippant, but a serious thought behind it. Maybe a light switch controlling a lot of stuff where the lights don't cause a problem but the switch itself sparks hugely when operated.
The same could happen at home of course - a spark in a switch or plug being pulled out or inserted. Clearly it isn't anything that last for over seven seconds.
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Have you got a static IP address, or dynamic?
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I agree those are re-sync's not router busies.
The amount of change in the downstream sync is small, which suggests no major (level) noise source has switched in. It would be useful if you could add upstream sync speed to the log.
I dont think you can make the log show upstream sync also can you??? Unless im missing the option in routerstats lite?
Noise margins are expected to vary more from just before dusk to just after dawn so that doesn't worry me,
I wonder where the kettle is at the exchange? Flippant, but a serious thought behind it. Maybe a light switch controlling a lot of stuff where the lights don't cause a problem but the switch itself sparks hugely when operated.
Maybe exchange end something like that possible.... but i can say catagorically nothing in my home was being switched on or off at the times it lost sync. Especially light switches (especially on the 10.25am resync). Infact the morning one nothing else apart from the computer in the house was switched on which is electrical, well ok the fridge was on, other than that nothing, i wasnt even home. They can also get lost if they want me to turn that off for 3 more months of tests lol
The same could happen at home of course - a spark in a switch or plug being pulled out or inserted. Clearly it isn't anything that last for over seven seconds.
Yep agreed and as i stated it just happens no warning, it doesnt appear to be line noise in a conventional sense atleast. You normally see huge wobbles (if thats the way to describe things) to SNR before a connection drops if its line noise.
@Batboy as thats a resonable question im happy to answer
The connection is Dynamic IP. Ive considered a request for Static IP, but dont think it would help. If you or anyone knows if it may though and can explain why im definately all ears though .
Knowing my luck so far id probably request it and have it enabled before i got the ticket or email with the details id need to set in the router LOL. Also have little to no faith in the staff at the moment.
Anyways got to go do another shift at work, but thanks to people looking at this already, appreciated
Edited by deleted (Fri 18-Mar-11 09:55:00)
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I don't know if it's as big a problem with BE as a dynamic address rarely changes, but when you lose sync, then a dynamic address means that the TCP stack would have to be torn down and rebuilt which means you would lose whatever connections you had, but a static IP would just pause and resume when sync was regained. So a static IP address would be better.
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Aside from the LOF and LOS, something doesn't seem right with those stats, but cannot put a finger on it right now
Can you please upgrade the firmware for the 585v7 to v8.2.7.7 and post the stats again after a few hours INCLUDING the uptime
http://www.beusergroup.co.uk/technotes/index.php?tit...
Also, if you can go onto SamKnows and check the location of the exchange and try and have a look to see if there might be anything between you and the exchange such as roadworks
My hunch is still that it is something at the exchange
Be* Unlimited
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If you request a static IP, do it over the phone. That way, support can talk you through setting it up and you won't get caught out by losing connection to the Internet due to the change and having to find some alternative means to get online to get the details
I know from experience
Be* Unlimited
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if i had such a fault i would expect that they would have their equipment that i'm connected to at the exchange checked/changed which ever is deemed necessary , at the very least, if not for anything else but to rule out their kit being at fault, and of course testing the tie pair also, not running some remote openreach test that very rarely will show a fault so should not be relied upon
-------------------------------------------------------------------------------------------------------
ok that makes sense given the time these issues have been going on (according) to the op LOL
how much cost do you think it would be to get such things done at the exchange ???
given i would think BE would get the bill from BT openreach?
*clap*
simple common sense approach really.
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Things are getting worse, it would hardly ever disconnect in the afternoon or early evening previously and it was rare to get 2 in such a short period of time.
Have you ever had problems at your premises with power cuts or surges?
When I first moved into this place 11 years ago, we used to get awful problems with brownouts. Some equipment in the house used to react badly, some none at all. One of the computers here always rebooted, while two others never did.
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if i had such a fault i would expect that they would have their equipment that i'm connected to at the exchange checked/changed which ever is deemed necessary , at the very least, if not for anything else but to rule out their kit being at fault, and of course testing the tie pair also, not running some remote openreach test that very rarely will show a fault so should not be relied upon
-------------------------------------------------------------------------------------------------------
ok that makes sense given the time these issues have been going on (according) to the op LOL
how much cost do you think it would be to get such things done at the exchange ???
given i would think BE would get the bill from BT openreach?
*clap*
simple common sense approach really.
?
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Mains conditioners can help very much in this respect
Be* Unlimited
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In reply to a post by Anonymous: if i had such a fault i would expect that they would have their equipment that i'm connected to at the exchange checked/changed which ever is deemed necessary , at the very least, if not for anything else but to rule out their kit being at fault, and of course testing the tie pair also, not running some remote openreach test that very rarely will show a fault so should not be relied upon
-------------------------------------------------------------------------------------------------------
ok that makes sense given the time these issues have been going on (according) to the op LOL
how much cost do you think it would be to get such things done at the exchange ???
given i would think BE would get the bill from BT openreach?
*clap*
simple common sense approach really.
?
with it been LLU I suspect this makes it a more complex situation as in this case BE would be asking BTw staff to check their own LLU equipment, ie switch to an alternative LLU dslam. I suspect this is more of a inconveniance than it would be for a BTw isp to ask for the same. Nevertherless this doesnt get BE of the hook, in such a situation I would insist on that type of diagnosis assuming I had already disproved my own equipment been at fault and a BT tech has checked out the line ok.
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Aside from the LOF and LOS, something doesn't seem right with those stats, but cannot put a finger on it right now
Can you please upgrade the firmware for the 585v7 to v8.2.7.7 and post the stats again after a few hours INCLUDING the uptime
http://www.beusergroup.co.uk/technotes/index.php?tit...
Also, if you can go onto SamKnows and check the location of the exchange and try and have a look to see if there might be anything between you and the exchange such as roadworks
My hunch is still that it is something at the exchange
I think i upgraded it to that version already, i left out the uptime as im personally not sure if the uptime the BEbox quotes is the uptime as in how long its been powered on or the actual time (real uptime) you have had sync (as i had a power cut and then 2 resyncs i deliberately left the uptime out to avoid confusion) Ive never been confident in its stats it reports, also partly what i meant when i said they are vague.
Ill have to plug it back in tomorrow, i wanted to do some gaming this evening and the bebox is horrid when using with my PS3 (even though its all wired). SO after my routerstats lite session its been relegated back to its box for now
Im about 600m straightline to the exchange and actual cable run is nearer 1500m along the whole route (this is walking along the cable route) there are no current road works or similar that could cause issues.
The area between my cable run and the exchange is also basically all residential (No factories etc). and exchange is only 10mins or so walk from me. Nothing obvious lept out and doesnt look like any recent roadworks or similar have recently been done either (theres no fresh patchwork pavement or road )
Im worried this is all going to get even worse next month as thats when BT are going to start pulling about all things and shoving FTTC in spits and spats in this area (well if they dont alter the date for a fifth time )
If you request a static IP, do it over the phone. That way, support can talk you through setting it up and you won't get caught out by losing connection to the Internet due to the change and having to find some alternative means to get online to get the details
I know from experience
Thanks to you and Batboy for the Static IP info Hop you dont mind i covered both your posts in a single reply.
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Things are getting worse, it would hardly ever disconnect in the afternoon or early evening previously and it was rare to get 2 in such a short period of time.
Have you ever had problems at your premises with power cuts or surges?
When I first moved into this place 11 years ago, we used to get awful problems with brownouts. Some equipment in the house used to react badly, some none at all. One of the computers here always rebooted, while two others never did.
No the area is pretty good the recent power cut is rare, in the last 5 years or more we have probably had 3 power cuts total. No issues with power surges either AFAIK. Ive certainly never had mains equipment suddenly go pop or similar if thats what you meant?
PC doesnt reboot randomly has been powered on for months and months (excluding the power cut obviously)
Edited by deleted (Sat 19-Mar-11 02:32:30)
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Uptime is the time since last sync on the detailed stats page. Time since power on is elsewhere in the GUI (which I cannot get to at this moment in time) - think it may be under Configuration
I'll respond in more detail later today and no probs re: combining together
Be* Unlimited
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i left out the uptime as im personally not sure if the uptime the BEbox quotes is the uptime as in how long its been powered on or the actual time (real uptime) you have had sync (as i had a power cut and then 2 resyncs i deliberately left the uptime out to avoid confusion) Ive never been confident in its stats it reports, also partly what i meant when i said they are vague. Yes mate, I see.
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i left out the uptime as im personally not sure if the uptime the BEbox quotes is the uptime as in how long its been powered on or the actual time (real uptime) you have had sync Following on from the original request, and nredwood's explanation, the reason uptime as reported in the stats is needed is that without it the downstream error stats are almost always meaningless.
The upstream error stats are held on the DSLAM, and I believe only reset on change of router. Ive never been confident in its stats it reports ????
What's wrong with them? I've never had reason to doubt them. As for vagueness I don't quite follow you there either, but that's by-the-by.
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Right plugged it back in again and left it plugged in for a few hours.......
Uptime: 0 days, 7:23:55
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,214 / 18,105
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.4 / 18.5
Line Attenuation (Up/Down) [dB]: 9.5 / 20.0
SN Margin (Up/Down) [dB]: 10 / 9.3
Vendor ID (Local/Remote): TMMB / BDCM
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 221 / 5,321
CRC Errors (Up/Down): 3 / 11
HEC Errors (Up/Down): 30 / 65
Doesnt look like it held onto any of the prior info Will be unplugging it again in a moment and going back to my Netgear or TP-Link, for me personally the Bebox doesnt handle networking in my home very well in general and is terrible in every regard with the PS3 and a media streamer i have......... Maybe its down to other equipment freely admit that could be down to my end, and could be fixed with tweaking my gear or the bebox.
Either way i dont want to get into a love/hate debate on the Bebox. The main issue (sync) happens no matter what the router and even if i disconnect everything else. Oh and before anyone says it..... NO i dont run wireless, on the bebox or any device thats also an invention of Satan
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I'm beginning to lose track, but the original issue was disconnections.
Worth waiting to see the BeBox give one? Or have we been there?
Your error rate over those 7 hours is negligible.
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I'm beginning to lose track, but the original issue was disconnections.
Worth waiting to see the BeBox give one? Or have we been there?
Your error rate over those 7 hours is negligible.
Yep you have lost track though kinda understand why .........
Prior stats and disconnects and the routerstats lite charts were done with the Bebox.
LATER AFTER I POSTED THEM i went back to my TP-Link as the Bebox is useless when using my PS3 through it and i wanted to spend some time gaming. The Bebox for whatever reason doesnt for me like lots of networking gear. When i took the stats nothing else was connected to it, done to make sure my other gear is not to blame.
Nredwood then asked me for router stats again to the BEbox as i didnt post the uptime........
I replied and stated i would plug it in again, which i have done for 7 hours.
Waiting for another disconnect isnt going to show anything new to what has already been presented with it disconnecting with the routerstats lite charts.
Hope that clears it up.... Back on my Netgear and Tp-Link combi now. Happy to go back to the Bebox again if anything else new needs to be shown from it, but the disconnects already have been
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Nothing there showing any cause for concern and the error count is low
I would suggest using the BeBox in bridge mode as a modem only and connecting the Netgear or TP-Link as a router
Ensure you plug the BeBox in some time afgter dusk that way you would get the most stable sync when the noise floor is high
Be* Unlimited
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Nothing there showing any cause for concern and the error count is low
I would suggest using the BeBox in bridge mode as a modem only and connecting the Netgear or TP-Link as a router
Ensure you plug the BeBox in some time afgter dusk that way you would get the most stable sync when the noise floor is high
Yep the line with regards to errors (though i admit i didnt actually use the connection much in those 7 hours odd) is good with regards to errors.
I think ive also tried the bebox as modem only mode at some point Nredwood and some network tasks (especially HD streaming) still seemed laggy, though yeah at some point i could mess about with it again and as said could properly get things running smooth with it. To be honest though thats low down on the priority list for my connection woes.
With regards to syncing at various times of the day hehe been there and done that, you are totally right obviously, syncing at the worst time possible will of course (or should) ensure things are more stable, during more "stable" parts of the day. However it doesnt seems to make any difference i still get the odd resync every day or two.
I dunno what my personal disconnects issue is. BE were initially helpful, but now just seem to be giving very weak (sometimes utterly meaningless) answers to any support query i make about anything (not just sync problems). A shame really they have a mountain of niggly things they need to fix with the service which they dont. Id defend them, even if they couldnt fix my personal issue, but to be honest its almost like they dont bother trying in some areas to rectify certain problems the service has which are minor, so i dont hold out much hope for a very hard to track down issue like mine.
I have to say it at the risk of abuse but it just seems a poor product to me.... Things are constantly "escalated" but rarely properly "fixed". Some problems seem to crop up over and over again (Bucket, hole, finger syndrome )......... Anyways these last two paragraphs are getting off topic, sorry was thinking out aloud no offense meant.
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If HD streaming etc is still laggy with the BeBox in bridge mode, the BeBox is not the issue. It will be doing no routing / network stuff at all merely providing the ADSL connection
Be* Unlimited
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If HD streaming etc is still laggy with the BeBox in bridge mode, the BeBox is not the issue. It will be doing no routing / network stuff at all merely providing the ADSL connection
To be honest i freely admit that problem is likely my end with the bebox. I just dont see the point in trying to solve it when the disconnect issue still happens with the bebox and other routers with nothing else plugged into it/them.
I may as well have disconnects but smooth network operation and not waste my time fiddling with the thing.
Totally agree with what you are saying more than likely something else is the cause or theres something the Bebox doesnt like. I just see no benefit spending several more hours trying to find out what, when things (apart from the disconnects) work ok with other gear.
Like i said dont want this to turn into a love/hate debate for the Bebox, that wont achieve anything.
Though again to clarify i agree with you streaming issues with the Bebox are entirely down to my end....... Sync issues (disconnects) more than likely (infact id say certainly) are not.
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Have you requested a tie pair change as yet? If not, may be time to do so
Be* Unlimited
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Just ocurred to me that you do not have the Maximum Bandwidth line in the stats, therefore you are not on the latest firmware for the BeBox
Be* Unlimited
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Point of information . Yep the line with regards to errors (though i admit i didnt actually use the connection much in those 7 hours odd) is good with regards to errors. Your usage is irrelevant. Error rates are not associated with usage.
ADSLx connections are, as they say, "always on". There is a constant stream of packets between the DSLAM and your router, travelling at your sync speed. The difference is whether or not they encapsulate data.
Given that, errors of every kind will occur when they occur, independent of data volumes.
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Have you requested a tie pair change as yet? If not, may be time to do so
No i havent, as per your post here...
http://forums.thinkbroadband.com/general/t/3980072-b...
I held off on that. If you are saying go ahead with that now though i will
Will check Bebox firmware version again, was pretty sure i had updated it. I know it came with 8.2.23.0 and pretty certain i updated to 8.2.7.7. Then again maybe i just downloaded it and never got round to the update. {shrug}
To be honest i dont think a firmware update will cure the issue considering the same disconnect issues with 4 other routers ive tried. But ill give that a go also. Though i cant see the Bebox or updates suddenly making it superior to 4 other devices
However one thing... If it does solve things how in future can i be sure if/when any new firmwares come out i wont be back to square one if i update it again and the disconnects return? I think the underlying issue is a line or BE issue in some manner, and id rather have that fixed than patching things up and hoping for the best in the future. I will do as you mention though and check/try that if needed.
Dunno if its any use but in the mean time my TP-Link gives figures for Maximum possible thruput/sync.......
Max: Upstream rate = 1218 Kbps, Downstream rate = 20619 Kbps
and actual figures sync figures on the TP-Link ...
Path: Upstream rate = 1213 Kbps, Downstream rate = 18547 Kbps
How accurate they are though i dunno, the MAX figures seem to change (upon initial sync they are lower but after a few hours the MAX figures increase, i spose that could be a bug of the router so this info may be useless)
Will mess around with the Bebox AGAIN to get that info if its truely necessary to diagnose something? I dont see firmware helping but as said im willing to try, anything half sensible like that at this point im willing to try
@RobertoS Thanks for that, good to know, looks possibly like its something else, rather than my dangly old BT line then Im still guessing Exchange end and probably BE equipment in it in some manner. If thats the case ive little chance getting it fixed.
In general and some of the complaints ive had with their product including my disconnects they wont admit to any faults which could be their fault.
Reporting various issues (not just the disconnects) they have previously denied possible equipment faults to me, LINX faults and so much more in tickets....... They "escalate" things which never get fixed in regards to all of those things.
Ive just recently had a ticket back stating the recent short LINX issue didnt affect everyone. 
How that works though when every customer of BE goes through LINX in some manner though for many sites is anyones guess (thats the type of reponse i get to queries now... The whole, oh no sir its not our fault ethos, i guess broken peering and routing only affects selected unlucky few on the same network, reporting things to them is utterly pointless, they just demand tests and hope by the time you have messed around the issue vanishes until it occurs again a few days, weeks, months down the road).
I wonder if this is why they have always reported it as a voice fault, see BT dont poke about at BE equipment in my exchange and find the issue is with their gear? Or maybe im just being paranoid now.
Edited by deleted (Sun 20-Mar-11 02:57:40)
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Looking at your SNR graphs, it looks like the router is losing power and then coming back on again.
This is apparent with the slope as the SNR margin rises after coming back on. the final curve is caused by the router coming up to operating temperature.
This would also explain why other routers you have tried have the same issue - and your recent power cut is also evidence of power supply problems.
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If there is a loss of power, the modem will restart showing in the logs as either a 'kernel cold restart' or 'kernel warm restart', and the router's log information will be lost.
The most likely explanation is that the OP's line is being reset at BE's end. Are the upstream HEC Errors (bebox) being zeroed after a resync and the router's log information retained?
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In reply to a post by Anonymous:
The most likely explanation is that the OP's line is being reset at BE's end. Are the upstream HEC Errors (bebox) being zeroed after a resync and the router's log information retained?
Yep i dont think its power related, atleast not my home end of things, maybe exchange????
Though i didnt check the routers log the second time i plugged the thing in. If it was/is power related nothing else in the home is affected. The recent power cut i doubt is anything to do with the situation, as said its rare for the area to have power cut issues (the one the area had is the first in about 1.5 - 2 years and it only lasted a couple of hours, apparantely it was scheduled also according to a neighbour, which i didnt know).
Router doesnt power off or reset when it happens either (all lights stay green apart from the light which indicates sync, that goes out as expected, flashes and then it resyncs).
Problems holding sync started the very first day i joined BE (December), with UKonline things were fine i had several months worth of uptime with UKonline, day of migration to BE sync issues started. To begin with i thought it was purely down to an neighbours Xmas decoration as touched on earlier in the thread, that was causing issues for several people in my street. Once that was removed my resync issues went from several a day to 1 or 2 every 24-48 hours and its been that way ever since. So highly unlikely its power related, atleast my end.
I havent had chance to plug the Bebox back in my sister and her children visited today and messed around on the computer and playstation so i havent had chance to muck around switching hardware around again. Ill check its logs when i do though
Highly unlikely its power related though IMO router doesnt reset itself, nothing else in home is affected and there were no issues with the prior ISP, it all started very first day the connection migrated over to BE.
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Well, try and get the tie-pairs changed, that may fix it
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Well, try and get the tie-pairs changed, that may fix it
Yep thats definately something i will ask them about. Oh and thanks again for the recent sensible posts and suggestions BatBoy, appreciated
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Well, try and get the tie-pairs changed, that may fix it
Yep thats definately something i will ask them about. Oh and thanks again for the recent sensible posts and suggestions BatBoy, appreciated
Yeah well, I think the problem is your end, but I hope you get it fixed. I'm quite happy with my BE connection, you should be too.
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Two things I would do:
1) Check the bebox's log after a resync to see if the historical events have been retained (I'm sure they are).
2) Monitor the upstream HEC errors before and after a resync to see if they have been zeroed. BE's dslam has a bug which accumulates upstream HEC errors after a resync and only a line reset can zero them.
I don't believe it is tie pairs as your line would probably be noisy, however a switch to a different port/line card may resolve your issues.
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Chris Stening is the new MD at BE.
BE's Address: 62 Lancaster Mews, London W2 3QG
Registered Office: 260 Bath Road, Slough, Berkshire SL1 4DX
Company Number: 5262862.
I would put your complaint in writing - pen and paper not email - and mark it private and personal so that his secretary does not open it.
You should be able to find more company info. at Companies House but it will cost you.
Hope this helps.
Pantagoon
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Thanks to all concerned, forwarding a complaint about all issues with their service to the relevant persons and organisations.
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Thanks to all concerned, forwarding a complaint about all issues with their service to the relevant persons and organisations. Why?
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Id had thought that obvious, i have no choice but to (in their own common choice of words) "escalate" things.
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Id had thought that obvious, i have no choice but to (in their own common choice of words) "escalate" things. Oh I don't know, you could stop switching your router off and on...
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Id had thought that obvious, i have no choice but to (in their own common choice of words) "escalate" things. Oh I don't know, you could stop switching your router off and on...
Router and the computer its connected to is switched on 24/7 only time it gets switched off by me is if i am required to switch to a different router to perform tests.
Good excuse though, blame disconnects, peering and routing issues with the service, ticket system that doesnt work properly, regular problems with their phone support line being down, and so much more i wont bore you with on a person switching a router off. Makes as much sense as some of their ticket responses LOL
Would you like me to set a video camera in front of the router for a week to show i dont turn it off....... That would be a good new but pointless test they havent thought of yet to satisfy you.
Either way i see you are back to troll mode so ill ignore you again, shame for a brief glimmer there you actually attempted to help. I should had known from your history here that wouldnt last very long.
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Either way i see you are back to troll mode so ill ignore you again, shame for a brief glimmer there you actually attempted to help. Until I saw that you were switching your router off and on. Get help. This is the wrong place.
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Either way i see you are back to troll mode so ill ignore you again, shame for a brief glimmer there you actually attempted to help. Until I saw that you were switching your router off and on. Get help. This is the wrong place.
I havent switched my router on and off i have no idea what you are on about now.
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I agree the evidence provided so far has been lacking.
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In reply to a post by Anonymous:
What do you agree with?
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In reply to a post by Anonymous:
What do you agree with?
the evidence provided so far has been lacking
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Apart from its length, this thread seems to have gone beyond its Best Before date.
If anyone has anything useful to add, please start a new thread with a link back to the relevant post in this one.
Closed.
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The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
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